Guest services demographics and statistics in the US
Guest services demographics research summary. Zippia estimates guest services demographics and statistics in the United States by using a database of 30 million profiles. Our guest services estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about guest services after extensive research and analysis:
- There are over 58,668 guest services currently employed in the United States.
- 62.0% of all guest services are women, while 38.0% are men.
- The average guest services age is 40 years old.
- The most common ethnicity of guest services is White (54.3%), followed by Hispanic or Latino (22.3%), Black or African American (10.6%) and Asian (6.5%).
- Guest services are most in-demand in Atlanta, GA.
- New York, NY pays an annual average wage of $33,661, the highest in the US.
- In 2022, women guest services earned 96% of what men earned.
- Connecticut is the best state for guest services to live.
- Guest services are 65% more likely to work at private companies in comparison to public companies.
On this page
Guest services demographics by:
Guest services gender statistics
62.0% of guest services are women and 38.0% of guest services are men.
- Female, 62.0%
- Male, 38.0%
Guest services gender ratio
| Gender | Percentages |
|---|---|
| Female | 62.0% |
| Male | 38.0% |
Guest services gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$28,749
Female income
$27,715
Guest services gender ratio over time
This data breaks down the percentage of men and women in guest services positions over time. Currently, 62.0% of guest services are female.
Guest services gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 36.17% | 63.83% |
| 2011 | 36.02% | 63.98% |
| 2012 | 37.63% | 62.37% |
| 2013 | 38.10% | 61.90% |
| 2014 | 38.65% | 61.35% |
| 2015 | 38.52% | 61.48% |
| 2016 | 39.12% | 60.88% |
| 2017 | 39.59% | 60.41% |
| 2018 | 38.19% | 61.81% |
| 2019 | 37.72% | 62.28% |
| 2020 | 38.41% | 61.59% |
| 2021 | 38.00% | 62.00% |
Guest services related jobs gender ratio
We compared guest services with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Guest Services | 38% | 62% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Guest services demographics by race
The most common ethnicity among guest services is White, which makes up 54.3% of all guest services. Comparatively, 22.3% of guest services are Hispanic or Latino and 10.6% of guest services are Black or African American.
- White, 54.3%
- Hispanic or Latino, 22.3%
- Black or African American, 10.6%
- Asian, 6.5%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.8%
Guest services race
| Guest services race | Percentages |
|---|---|
| White | 54.3% |
| Hispanic or Latino | 22.3% |
| Black or African American | 10.6% |
| Asian | 6.5% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.8% |
Guest services race and ethnicity over time
See how guest services racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Guest services race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.72% | 10.87% | 5.76% | 18.37% |
| 2011 | 61.44% | 11.16% | 5.90% | 18.24% |
| 2012 | 60.64% | 11.04% | 5.71% | 19.09% |
| 2013 | 60.99% | 10.87% | 5.88% | 18.77% |
| 2014 | 60.37% | 10.81% | 6.19% | 18.95% |
| 2015 | 59.75% | 10.56% | 5.97% | 20.07% |
| 2016 | 58.86% | 11.05% | 6.22% | 19.96% |
| 2017 | 59.78% | 10.47% | 6.18% | 19.79% |
| 2018 | 59.59% | 10.05% | 6.35% | 20.17% |
| 2019 | 59.19% | 10.24% | 6.15% | 20.68% |
| 2020 | 56.63% | 9.64% | 6.30% | 21.29% |
| 2021 | 54.32% | 10.61% | 6.47% | 22.32% |
Guest services wage gap by race
According to our data, asian guest services have the highest average salary compared to other ethnicities. Black or african american guest services have the lowest average salary at $28,437.
| Ethnicity | Salary |
|---|---|
| Unknown | $28,478 |
| White | $28,802 |
| Black or African American | $28,437 |
| Asian | $29,321 |
| Hispanic or Latino | $28,717 |
Average guest services age
See how the average age of guest services varies based on ethnicity and gender.
Male
Female
Guest services age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Guest services age breakdown
The average age of guest services is 40+ years years old, representing 49% of the guest services population.
Guest services age breakdown
| Guest Services Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Guest services educational attainment
The most common degree for guest services is bachelor's degree, with 45% of guest services earning that degree. The second and third most common degree levels are high school diploma degree at 23% and high school diploma degree at 20%.
- Bachelor's, 45%
- High School Diploma, 23%
- Associate, 20%
- Diploma, 5%
- Other Degrees, 7%
Guest services by degree level
| Guest services degree | Percentages |
|---|---|
| Bachelor's | 45% |
| High School Diploma | 23% |
| Associate | 20% |
| Diploma | 5% |
| Other Degrees | 7% |
Guest services jobs you might like
Guest services wage gap by degree level
According to the data, guest services with a Master's degree earn more than those without, at $32,012 annually. With a Bachelor's degree, guest services earn a median annual income of $30,729 compared to $27,946 for guest services with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $32,012 |
| High School Diploma or Less | $26,979 |
| Bachelor's Degree | $30,729 |
| Some College/ Associate Degree | $27,946 |
Guest services employment statistics
Most guest services work for a private in the hospitality industry.
Company size where guest services work
Below, you can see the size of companies where guest services work.
Guest services jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 29% |
Guest services jobs by company type
Employees with the guest services job title have their preferences when it comes to working for a company. For instance, most guest services prefer to work at private companies over public companies.
Guest services jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 28% |
| Private | 65% |
| Government | 3% |
Guest services jobs by industry
The most common industries for guest services are hospitality, retail and media.
Guest services industry statistics
| Industry | Percentages |
|---|---|
| Hospitality | 40% |
| Fortune 500 | 10% |
| Retail | 9% |
| Media | 7% |
| Non Profits | 6% |
| Health Care | 5% |
| Professional | 5% |
| Education | 3% |
| Transportation | 2% |
| Finance | 2% |
| Government | 2% |
| Telecommunication | 2% |
| Automotive | 1% |
| Construction | 1% |
| Manufacturing | 1% |
| Agriculture | 1% |
| Energy | 1% |
| Real Estate | 1% |
| Technology | 1% |
Guest services turnover and employment statistics
Guest services unemployment rate over time
The unemployment rate for guest services between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Guest services unemployment rate by year
| Year | Guest services unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average guest services tenure
The average guest services stays at their job for 1-2 years, based on the 22,512 guest services resumes in Zippia's database.
Guest services tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 33% |
| 3-4 years | 12% |
| 5-7 years | 15% |
| 8-10 years | 4% |
| 11+ years | 5% |
Guest services LGBT ratio compared to similar jobs
Review the percent of guest services that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Contact Clerk | 5.53% | 67,800 |
| Medicaid Specialist | 6.73% | 73,368 |
| Guest Services | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Credit Checker | 8.99% | 11,860 |
| Library Technical Assistant | 11.16% | 68,948 |
| Human Resources Trainer | 15.31% | 61,462 |
Similar guest services jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Contact Clerk | 5.53% | 67,800 |
| Medicaid Specialist | 6.73% | 73,368 |
| Document Scanner | 8.60% | 3,124 |
| Credit Checker | 8.99% | 11,860 |
| Library Technical Assistant | 11.16% | 68,948 |
| Human Resources Trainer | 15.31% | 61,462 |
Foreign languages spoken by guest services
The most common foreign language among guest services is Spanish at 61.0%. The second-most popular foreign language spoken is French at 10.9% and Portuguese is the third-most popular at 3.3%.
- Spanish, 61.0%
- French, 10.9%
- Portuguese, 3.3%
- German, 3.2%
- Chinese, 3.0%
- Other, 18.6%
Guest services languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.0% |
| French | 10.9% |
| Portuguese | 3.3% |
| German | 3.2% |
| Chinese | 3.0% |
| Other | 18.6% |
