Guest services resume examples from 2026
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How to write a guest services resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in guest services-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some guest services interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical guest services skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a guest services resume:
- Guest Service
- Reservations
- Customer Service
- Front Desk
- Wine
- Phone Calls
- Excellent Guest
- Guest Rooms
- Cleanliness
- Strong Customer Service
- Culinary
- Data Entry
- POS
- Bartending
- STARS
- Guest Complaints
- Front End
- Exceptional Guest
- Greeting Guests
- Computer System
- Guest Relations
- Product Knowledge
- Sales Floor
- Marriott
- Hotel Services
- Food Orders
- VIP
- Hotel Guests
- Guest Inquiries
- Night Audit
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the guest services position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write guest services experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are great bullet points from guest services resumes:
Work history example #1
Front End Cashier
Target
- Developed positive customer relationships through friendly greeting and excellent service.
- Received numerous positive remarks from customers.
- Minimized customer complaints by offering expedient, as well as positive, resolutions to client issues.
- Guaranteed positive customer experience, maintained adequate cash supply in drawer.
- Used in store walki talkis for communication between staff for price checks and product availability, and in store location.
Work history example #2
Guest Services
Target
- Updated and improved training procedures for all new Guest Service Supervisors throughout my District.
- Provided quality and efficient guest service to customers through the daily management of a team of eight to ten employees.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Helped guests make returns and exchanges with ease Disposed of defective items accordingly Handled guests complaints and concerns
- Provided coverage for other departments by working various positions.
Work history example #3
Customer Service Attendant
Walmart
- Followed protocols for disposing of hazard waste material Proper use of trash compactor and cardboard bailer
- Adapted different communication styles and interacted well with a large and diverse group of customers in order to complete tasks.
- Cross-trained in several departments, to maximize my ability to assist in any capacity possible.
- Identified and reported possible money transfer and money laundering schemes.
- Trained in Layaway, Electronic and lawn & garden areas of the store.
Work history example #4
Customer Service Attendant
Publix
- Adhered to the Publix customer culture to ensure their satisfaction with their shopping experience.
- Selected for Customer Service Response Team (CSRT); Team used in disaster recovery situations.
- Trained new front service clerks to the cleaning procedures for Publix stores in order to maintain a clean environment.
- Produced quality product, always exceeding the Publix reference and procedure job guide.
- Ensured that individual food deliveries correctly met any special diet requirements.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2017 - 2017
Highlight your guest services certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your guest services resume:
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified Food Manager (CFM)
- Certified Medical Office Manager (CMOM)
- Certified Purchasing Card Professional (CPCP)
- Professional Credit Associate (PCA)
- EPA Amusement Operators Safety Certification (EPA)