Guest Services

Guest Services Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 22,512 Guest Services resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Guest Services Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Guest Satisfaction, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Guest Services Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Guest Services CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand guest services skills. Below we have listed the top skills for a guest services : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Guest Services
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Guest Services

Hilton Worldwide Holdings
  • Train hotel staff and management on Hilton OnQ hospitality services platform.
  • Resolved concerns for assigned case load of Diamond VIP members.
  • Provided Guest Service and Safety Training to all Front Desk, PBX, Bell/Driver and Security team members as needed.
  • Worked at the front desk, reservations and PBX performing numerous administrative and customer service obligations.
  • Utilize OnQ system daily to track guest assistance and survey scores for immediate resolution.

Example # 2

Guest Services

Hilton Worldwide Holdings
  • Promoted positive interaction and guest satisfaction to external guest via telephone, e-mail or faxes.
  • Resolved corporate escalated issues with Hilton VIP HHonors Members and high profile clients.
  • Provided Guest Service and Safety Training to all Front Desk, PBX, Bell/Driver and Security team members as needed.
  • Monitor 3-6 Bellmen daily to provide quality check in/ check out service.
  • Resolved concerns for assigned case load of Diamond VIP members.

Example # 3

Sales Clerk

Best Buy
  • Worked with Geek Squad to troubleshoot devices and provide solutions.
  • Identify, troubleshoot, and repair problems with products.
  • Collaborate with the Geek Squad on computer repairs to make sure the customer is pleased with the services they have received.
  • Ensured a positive customer experience based on performance, assisting customers with purchasing decisions as well as troubleshooting issues.
  • Restocked and arranged displays as well as assisting members of Geek Squad.

Example # 4

Food Service/Cashier

Five Guys
  • Work the register, serve great customer service, have a positive/outgoing attitude
  • Learned how to communicate with people well.
  • Grill Customer Service Dealing with people on a daily basis Training Employees
  • Service Orientation Actively looking for ways to help people.
  • Collect payment for drive-thru orders.

Show More
How much work experience does the average guest services candidate have?
The average guest services resume contains 2.0 years of work experience.
Write your work experience section in a way that embraces your guest services skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from guest services resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a guest services, you may wonder exactly how your education section should look. Guest Services roles often require a High School Diploma degree or higher, so the majority of guest services resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Guest Services Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Guest Services. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Guest Services to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%