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Guest services skills for your resume and career

Updated January 8, 2025
5 min read
Guest services example skills
Below we've compiled a list of the most critical guest services skills. We ranked the top skills for guest services based on the percentage of resumes they appeared on. For example, 41.1% of guest services resumes contained guest service as a skill. Continue reading to find out what skills a guest services needs to be successful in the workplace.

15 guest services skills for your resume and career

1. Guest Service

Here's how guest services use guest service:
  • Monitor and maintain professional relationship with various hand picked vendors ensuring exceptional guest service is provided.
  • Demonstrated enthusiasm and interest for providing exceptional guest service and creating memorable experiences.

2. Reservations

Here's how guest services use reservations:
  • Coordinate transference of reservations throughout all six hotel properties, ensuring guest satisfaction during initial stages of renovation.
  • Assisted incoming callers with reservations, inquiries and information to make their incoming getaway an unparalleled experience.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how guest services use customer service:
  • Handled a variety of customer service and administrative tasks and resolved customer issues quickly, efficiently, courteously and professionally.
  • Provide quality assistance to customers; delivered customer service over the phone and in-person providing essential services.

4. Front Desk

Here's how guest services use front desk:
  • Worked at the front desk in a demanding high-paced environment -Greeted homeless individuals and provided assistance with information -Received outstanding Volunteer Award
  • Managed front desk activities including greeting luxury condominium residents and guests according to company policies.

5. Wine

Here's how guest services use wine:
  • Coordinated all booking for dinner service, holidays, cooking presentations, wine tastings, catered and in-house events.
  • Sell food and drinks including coffee, wine and beer with an extensive knowledge of the beverage options.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how guest services use phone calls:
  • Scheduled appointments- Answered phone calls- Keeping up the cleanliness of the salon- inventory-Ordering new products-selling products
  • Cash management* Customer service and recovery* Cash register operations* Handling customer returns* Answer telephone calls

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7. Excellent Guest

Here's how guest services use excellent guest:
  • Provided information and excellent guest service.
  • Key Achievements: Became skilled at remembering preferences of individual customers to provide friendly, personalized, excellent guest service.

8. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how guest services use guest rooms:
  • Delivered housekeeping amenities to guest rooms.
  • Demonstrated trustworthiness because valuable items were left in guest rooms we were required to have a high level of integrity.

9. Cleanliness

Here's how guest services use cleanliness:
  • Collaborated with housekeeping staff to uphold cleanliness of dormitory grounds and community living spaces.
  • Determined market readiness and implemented high quality standards of cleanliness and aesthetic appearance.

10. Strong Customer Service

Here's how guest services use strong customer service:
  • Demonstrated strong customer service for fans at James Madison University football and basketball games.
  • Answer phones, process claims, and provide strong customer service.

11. Culinary

Here's how guest services use culinary:
  • Detailed training and knowledge in culinary pairings, sales techniques, arranging company-sponsored meetings and charity events.

12. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how guest services use data entry:
  • Conduct various accounting tasks including positing ledgers, completing reconciliations, and adequate data entry.
  • Adjusted arrival/departure times and charged credit cards for prepaid reservations using the hotel software programs as well as miscellaneous data entry.

13. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how guest services use pos:
  • Handled banking transactions/deposits and maintained POS system for daily accounting.
  • Make reservations on Vista POS System * Use my selling skills to show customers the benefits of purchasing our premier packages.

14. Bartending

Here's how guest services use bartending:
  • Started as a server but got promoted to bartending a little after 9 months of being with the company.
  • Cross-trained in serving, bakery, expo-line, host desk and bartending.

15. STARS

Here's how guest services use stars:
  • Received majority of Panda Hero stars for outstanding customer service.
  • Ensured exceptional Client Services at Rockefeller Center's Rainbow Room Restaurant, Rainbow & Stars Cabaret, Rainbow Promenade Bar.
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List of guest services skills to add to your resume

Guest services skills

The most important skills for a guest services resume and required skills for a guest services to have include:

  • Guest Service
  • Reservations
  • Customer Service
  • Front Desk
  • Wine
  • Phone Calls
  • Excellent Guest
  • Guest Rooms
  • Cleanliness
  • Strong Customer Service
  • Culinary
  • Data Entry
  • POS
  • Bartending
  • STARS
  • Guest Complaints
  • Front End
  • Exceptional Guest
  • Greeting Guests
  • Computer System
  • Guest Relations
  • Product Knowledge
  • Sales Floor
  • Marriott
  • Hotel Services
  • Food Orders
  • VIP
  • Hotel Guests
  • Guest Inquiries
  • Night Audit
  • Guest Satisfaction
  • Metal Detectors
  • Ticket Sales
  • Administrative Tasks
  • Telephone Calls
  • Golf Carts
  • PBX
  • Customer Complaints
  • PowerPoint
  • Room Reservations
  • Credit Card Transactions
  • Cash Drawers
  • Guest Issues
  • Concierge Services
  • Groceries
  • Upselling
  • Financial Transactions
  • Quality Customer Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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