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Become A Guest Services Leader

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Working As A Guest Services Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Guest Services Leader Do At Aramark

* Maintains a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers.
* Is anticipative of/responsive to customer needs.
* Coordinates and leads employees in Transport, Central Supply, Food Service, Housekeeping, the Customer Service Center, Valet, and Linen.
* Responsible for performing patient/customer and employee rounding.
* Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
* Responsible for running shifts and daily operations for all hospitality service lines.
* Supports the area of Food Service by coordinating and/or performing such tasks as patient order, meal delivery, tray pick up and floor stock; monitors and troubleshoots patient refrigerator temperatures and ensures that stock is rotated within the refrigerator.
* Supports the area of Housekeeping by coordinating and/or performing such tasks as daily cleaning, discharges, burnishing, and building tour inspections.
* Supports the Customer Service Center by coordinating and/or performing support service activity which includes taking service calls and dispatching the appropriate personnel to handle the issues; could perform such tasks as way-finding and parking if necessary.
* Supports the area of Transport by coordinating and/or performing any patient and non-patient activity.
* Performs a number of group huddles with employees in each department to communicate with each on any news or changes.
* Gives input on employee evaluations as well as assisting with disciplinary counseling.
* Helps to coach and encourage team members within the hospitality service lines.
* Responsible for various project work, scheduling, and managing of multiple employees.
* Adheres to all Aramark appearance standards and maintains a professional dress at all times while working.
* Assisting in the learning and development center.
* Inventory on Ecomart
* Some location specific data entire for the overall operation

What Does A Guest Services Leader Do At Ascension Health

* Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
* Receives guest suggestions and complaints and escalates through proper channels.
* Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
* Identifies and report issues of safety and maintenance.
* Serve as visitor information and visitor receptionist.
* Check in guests and clients, use point of sale systems for transactions, scheduling, check-in and other assigned dutes.
* Assists with events in the conference center and performs other duties as assigned.
* Serves as super user for phone system and point of sale software.
* Responsible for account payable duties and serves as the lead regarding inventory

What Does A Guest Services Leader Do At Marriott

* Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations.
* Ensure current rate information is available.
* Identify package plans based on market codes, make necessary arrangements.
* Anticipate sold-out situations, obtain satisfactory alternative accommodations.
* Manage daily room inventory.
* Maintain database containing repeat/VIP guest preferences.
* Secure payment; verify and adjust billing; expedite problem payments.
* Activate room keys.
* Process all guest requests and relay messages.
* Identify and explain room features; supply guests with directions and information.
* Ensure any outstanding requests or problems are resolved.
* Compile and review daily reports/logs/contingency lists.
* Count bank at beginning and end of shift; secure bank.
* Process all payment types, vouchers, paid-outs, and charges.
* Notify Loss Prevention/Security of any guest reports of theft.
* Operate switchboard, forward calls to Front Desk whenever unattended.
* Monitor supply inventory.
* Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees; serve as a role model.
* Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
* Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
* Ensure adherence to quality standards.
* Enter and locate information using computers/POS systems.
* Reach overhead and below the knees.
* Stand, sit, or walk for an extended period of time.
* Read and visually verify information in a variety of formats.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: marriott.taleo.Net/careersection/2/jobdetail.ftl?job=170025XE Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
* Visit marriott.com/careers to learn more about our workplace culture and career opportunities.
* So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
* Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, CA or local

What Does A Guest Services Leader Do At McDonald's

Greet guests as they walk in, Maintain and Assist Customers with Kiosk, hand-out Food to Guests, and maintain lobby on a as needed basis

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Guest Services Leader jobs

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Guest Services Leader Demographics

Gender

  • Female

    65.1%
  • Male

    33.1%
  • Unknown

    1.8%

Ethnicity

  • White

    78.2%
  • Hispanic or Latino

    11.9%
  • Asian

    7.5%
  • Unknown

    1.9%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    53.3%
  • French

    11.1%
  • Arabic

    6.7%
  • German

    4.4%
  • Czech

    4.4%
  • Hindi

    2.2%
  • Hebrew

    2.2%
  • Deseret

    2.2%
  • Amharic

    2.2%
  • Gujarati

    2.2%
  • Armenian

    2.2%
  • Urdu

    2.2%
  • Italian

    2.2%
  • Korean

    2.2%
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Guest Services Leader

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Guest Services Leader Education

Guest Services Leader

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Top Skills for A Guest Services Leader

QualityCustomerServiceGuestServiceRepresentativesFoodSafetySuperviseFrontEndOperationsFrontDeskGuestServiceLeaderCreditCardTransactionsPayrollLotteryPhoneCallsCustomerComplaintsServiceDeskGuestSatisfactionCompanyPoliciesDailyOperationsGuestRelationsCommunicationSkillsSalesFloorAudit

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Top Guest Services Leader Skills

  1. Quality Customer Service
  2. Guest Service Representatives
  3. Food Safety
You can check out examples of real life uses of top skills on resumes here:
  • Managed a team of guest service representatives.
  • Handle all cash handling, maintenance, food safety, employees, while providing exceptional customer service to all individuals.
  • Interviewed, selected and supervised cashiers and maintained cashier sales productivity.
  • Worked very closely with Front Desk, Housekeeping and Convention Services Department.
  • Install promotional signage As a Guest Service Leader 2, I was responsible for all store operations during my shift.

Top Guest Services Leader Employers

Guest Services Leader Videos

Q&A: Author Robert Service

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