Wherever there are guests, there is a guest services leader working behind the scenes to coordinate the team responding to guest needs. They could work in department stores in order to manage the needs of shoppers or in restaurants. Guest services leaders are especially in demand in hotels-the entire hospitality industry exists solely to serve guests, after all.
No matter where they work, the guest services leader has to spend their day managing guest requests and supervising the rest of the guest services team. Their day-to-day tasks may vary. Some days a guest services leader will communicate with customers, other days they will manage the payroll, and on another day, they could hire and train new employees.
Guest services leaders don't need a diploma to do the job, although about half have bachelor's degrees. Practical experience in customer service is far more important, as is flexibility. Guest services leaders can expect to work nights and weekends since whenever there are guests, they will need service.
There is more than meets the eye when it comes to being a guest services leader. For example, did you know that they make an average of $9.61 an hour? That's $19,984 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many guest services leaders have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a guest services leader, we found that a lot of resumes listed 57.7% of guest services leaders included greeting guests, while 12.4% of resumes included customer service, and 7.0% of resumes included customer complaints. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the guest services leader job title. But what industry to start with? Most guest services leaders actually find jobs in the hospitality and retail industries.
If you're interested in becoming a guest services leader, one of the first things to consider is how much education you need. We've determined that 37.6% of guest services leaders have a bachelor's degree. In terms of higher education levels, we found that 1.8% of guest services leaders have master's degrees. Even though some guest services leaders have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a guest services leader. When we researched the most common majors for a guest services leader, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on guest services leader resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a guest services leader. In fact, many guest services leader jobs require experience in a role such as cashier. Meanwhile, many guest services leaders also have previous career experience in roles such as sales associate or assistant manager.