Find The Best Guest Services Leader Jobs For You

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Average Salary
$19,984
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
84,201
Job Openings

Guest Services Leader Careers

Wherever there are guests, there is a guest services leader working behind the scenes to coordinate the team responding to guest needs. They could work in department stores in order to manage the needs of shoppers or in restaurants. Guest services leaders are especially in demand in hotels-the entire hospitality industry exists solely to serve guests, after all.

No matter where they work, the guest services leader has to spend their day managing guest requests and supervising the rest of the guest services team. Their day-to-day tasks may vary. Some days a guest services leader will communicate with customers, other days they will manage the payroll, and on another day, they could hire and train new employees.

Guest services leaders don't need a diploma to do the job, although about half have bachelor's degrees. Practical experience in customer service is far more important, as is flexibility. Guest services leaders can expect to work nights and weekends since whenever there are guests, they will need service.

There is more than meets the eye when it comes to being a guest services leader. For example, did you know that they make an average of $9.61 an hour? That's $19,984 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Guest Services Leader Do

There are certain skills that many guest services leaders have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a guest services leader, we found that a lot of resumes listed 57.7% of guest services leaders included greeting guests, while 12.4% of resumes included customer service, and 7.0% of resumes included customer complaints. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the guest services leader job title. But what industry to start with? Most guest services leaders actually find jobs in the hospitality and retail industries.

How To Become a Guest Services Leader

If you're interested in becoming a guest services leader, one of the first things to consider is how much education you need. We've determined that 37.6% of guest services leaders have a bachelor's degree. In terms of higher education levels, we found that 1.8% of guest services leaders have master's degrees. Even though some guest services leaders have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a guest services leader. When we researched the most common majors for a guest services leader, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on guest services leader resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a guest services leader. In fact, many guest services leader jobs require experience in a role such as cashier. Meanwhile, many guest services leaders also have previous career experience in roles such as sales associate or assistant manager.

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Average Salary
$19,984
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
84,201
Job Openings

Guest Services Leader Career Paths

Top Careers Before Guest Services Leader

Cashier
16.6 %

Top Careers After Guest Services Leader

Cashier
9.7 %

Guest Services Leader Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Guest Services Leader

Guest Services Leaders in America make an average salary of $19,984 per year or $10 per hour. The top 10 percent makes over $26,000 per year, while the bottom 10 percent under $15,000 per year.
Average Salary
$19,984
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range24k - 36k$30k$29,775
Newark, NJ
Salary Range22k - 34k$28k$27,815
Ocala, FL
Salary Range14k - 30k$21k$20,878
Des Moines, IA
Salary Range17k - 23k$20k$20,300
Grand Island, NE
Salary Range16k - 23k$20k$20,121
Durham, NC
Salary Range15k - 23k$19k$19,428
$14k
$36k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Guest Lead-Keyholder
Guest Lead-Keyholder
Altar'd State
Altar'd State
06/25/2021
06/25/2021
$35,47906/25/2021
$35,479
Guest Experience Lead Flexable, Free Uniforms/Meals, Advancement
Guest Experience Lead Flexable, Free Uniforms/Meals, Advancement
McDonald's
McDonald's
06/16/2021
06/16/2021
$31,30506/16/2021
$31,305
Guest Experience Lead (GEL
Guest Experience Lead (GEL
McDonald's
McDonald's
06/15/2021
06/15/2021
$25,04406/15/2021
$25,044
Guest Experience Lead (GEL)
Guest Experience Lead (GEL)
McDonald's
McDonald's
06/08/2021
06/08/2021
$22,95706/08/2021
$22,957
A'Beautiful Soul Guest Lead-Keyholder
A'Beautiful Soul Guest Lead-Keyholder
Altar'd State
Altar'd State
06/03/2021
06/03/2021
$35,47906/03/2021
$35,479
See More Recent Salaries

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Guest Services Leader Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Guest Services Leader. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Guest Services Leader Resume

At Zippia, we went through countless Guest Services Leader resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Guest Services Leader Demographics

Gender

female

61.2 %

male

33.8 %

unknown

5.0 %

Ethnicity

White

65.4 %

Hispanic or Latino

16.2 %

Black or African American

9.9 %

Foreign Languages Spoken

Spanish

59.7 %

French

9.7 %

Arabic

4.2 %
See More Demographics

Guest Services Leader Education

Majors

Business
28.5 %

Degrees

Bachelors

37.6 %

Certificate

19.4 %

High School Diploma

18.7 %

Top Colleges for Guest Services Leaders

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info

Online Courses For Guest Services Leader That You May Like

Food and Customer Service Skills Training
ed2go

Food and Customer Service Skills Training...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

SAP Customer Service (CS/SM) - Service Management module
udemy
4.2
(487)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

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Top Skills For a Guest Services Leader

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 57.7% of guest services leaders listed greeting guests on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Guest Services Leader

Some places are better than others when it comes to starting a career as a guest services leader. The best states for people in this position are Massachusetts, New York, California, and New Jersey. Guest services leaders make the most in Massachusetts with an average salary of $33,742. Whereas in New York and California, they would average $29,801 and $27,880, respectively. While guest services leaders would only make an average of $27,614 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Massachusetts

Total Guest Services Leader Jobs:
2,294
Highest 10% Earn:
$46,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Guest Services Leader Jobs:
400
Highest 10% Earn:
$44,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Washington

Total Guest Services Leader Jobs:
1,807
Highest 10% Earn:
$36,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Guest Services Leader Employers

1. Pilot Flying J
4.8
Avg. Salary: 
$20,572
Guest Services Leaders Hired: 
233+
2. Kwik Trip
4.3
Avg. Salary: 
$22,177
Guest Services Leaders Hired: 
99+
3. Target
4.7
Avg. Salary: 
$24,295
Guest Services Leaders Hired: 
77+
4. McDonald's
4.3
Avg. Salary: 
$19,737
Guest Services Leaders Hired: 
77+
5. Lowes Foods
4.6
Avg. Salary: 
$20,578
Guest Services Leaders Hired: 
60+
6. Toys R Us
4.8
Avg. Salary: 
$24,252
Guest Services Leaders Hired: 
42+

Guest Services Leader Videos

Updated October 2, 2020