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Become A Guest Services Leader

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Working As A Guest Services Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $74,916

    Average Salary

What Does A Guest Services Leader Do At Aramark

* Follows cash handling procedures as outlined by the accounting department.
* Ensure accurate and timely recording and reporting of all property receipts.
* Maintain guest service standards at the front desk at all times.
* Solves guest-related problems within scope of authority, including complaints and billing discrepancies.
* Follow cash handling procedures as outlined by the accounting department; collect payment at check-out and provides change for guests as needed.
* Perform all end-of- day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
* Complete express check-out in a timely manner.
* Review cashier audits for accuracy; generate related reports and journal entries.
* Print all master bills and review for accurate postings; compare to daily event order to ensure that all functions have been properly recorded; inform Director of Finance of missed revenue or improper postings.
* Prepare, balance, post, and distribute all necessary reports on a daily basis

What Does A Guest Services Leader Do At Extended Stay America

* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
* Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Safe WATCH and Stop the Leaks) Assists the Hotel Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
* Assists Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
* Assists with monitoring monthly inventory of supplies and equipment.
* Ensures that day to day purchases made are within budget and with approved vendors.
* Promotes 100% guest satisfaction throughout the property.
* Instills 100% guest satisfaction objective to hourly associates.
* Serves as first level of contact for Guest Service issues.
* Resolves guest issues or determines necessity to escalate to GM, District Manager or Corporate Guest Service Manager.
* Conducts telemarketing and/or sales calls to assist Hotel Manager with sales activities.
* This includes serving as a team lead to all other hourly staff members in the performance of daily work activities.
* Trains employees on Company standards and job performance expectations when the Hotel Manager is not available.
* Upholds and Enforces ESH standards and policy compliance at the hotel level.
* OTHER DUTIES Assists with all sales related activities to increase occupancy.
* Supports the Hotel Manager by seeking out potential business in local market.
* Makes sales calls and participates in telemarketing activities.
* Provides other relief or back-up duties as needed at the hotel including front desk coverage as per Company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
* Inspects guest rooms.
* Performs duties in all departments when needed.
* Actively reviews and monitors Social Media websites

What Does A Guest Services Leader Do At Simon Property Group

* The successful candidate’s responsibilities will include, but not be limited to:
* Leads team of guest service ambassadors along with their training and development.
* Serves as the first point of contact for arriving shoppers and group tours and is the primary interactive source of information.
* Responsible for representing Simon to customers by providing high quality and efficient service (directions, maps, amenity options, etc).
* Ability to respond to customer inquiries and advise on the appropriate resolution while remaining pleasant and cheerful.
* Ensures compliance with all Simon policies and procedures pertaining to programs and knowledgeable about all aspects of the property to assist shoppers.
* Ability to capture additional information from consumers while interacting, including registration for the VIP Shopper Club.
* In addition, may administer research questionnaires.
* Provides support and assistance to co-workers and to Guest Services as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
* Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.
* Maintains confidentiality and follows the code of ethics

What Does A Guest Services Leader Do At Ascension Health

* Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
* Receives guest suggestions and complaints and escalates through proper channels.
* Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
* Identifies and report issues of safety and maintenance.
* Serve as visitor information and visitor receptionist.
* Check in guests and clients, use point of sale systems for transactions, scheduling, check-in and other assigned dutes.
* Assists with events in the conference center and performs other duties as assigned.
* Serves as super user for phone system and point of sale software.
* Responsible for account payable duties and serves as the lead regarding inventory

What Does A Guest Services Leader Do At Petco

* Think Adoption First, Adoption Agency Partnerships, Adoption Center, In
* Store Events, Adoption Captain25.
* Directly supervise Adoption Captain Responsibilities
* Oversee the Think Adoption First program and integrate with all store partners
* Collaborate with adoption agency partners to grow in store adoption rates
* Ensure in-store events and marketing are executed in accordance with Think Adoption First policies and procedures
* Build and develop relationships with Adoption Agencies and groups to promote our Think Adoption First philosophy

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Guest Services Leader Career Paths

Guest Services Leader
Assistant Store Manager Specialist Staff Accountant
Accounts Receivable Manager
6 Yearsyrs
Guest Service Supervisor Front Office Manager Office Manager
Administrative Manager
6 Yearsyrs
Teller Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
General Manager Account Executive Office Manager
Business Office Manager
8 Yearsyrs
Assistant Store Manager Operations Manager Business Manager
Business Operations Manager
8 Yearsyrs
Store Manager Operations Manager General Manager
Center Manager
6 Yearsyrs
Office Assistant Accounts Payable Clerk Collections Specialist
Collections Manager
5 Yearsyrs
Front Desk Supervisor Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Guest Service Supervisor Guest Services Manager General Manager
Food Service Director
9 Yearsyrs
Guest Services Manager Front Office Manager
General Manager
7 Yearsyrs
Shift Manager Account Manager Human Resources Coordinator
Human Resources Supervisor
5 Yearsyrs
Shift Manager Office Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Teller Specialist Merchandiser
Merchandising Manager
5 Yearsyrs
Guest Services Manager General Manager Account Manager
National Account Manager
8 Yearsyrs
Store Manager Office Manager Payroll Specialist
Payroll Manager
8 Yearsyrs
Front Desk Supervisor General Manager Account Executive
Relationship Manager
6 Yearsyrs
Office Assistant Billing Specialist Billing Manager
Revenue Manager
8 Yearsyrs
General Manager Account Manager Sales Manager
Sales And Operations Manager
7 Yearsyrs
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Do you work as a Guest Services Leader?

Help others decide if this is a good career for them

Do you work as a Guest Services Leader?

Guest Services Leader Demographics

Gender

Female

64.8%

Male

33.4%

Unknown

1.8%
Ethnicity

White

61.6%

Hispanic or Latino

16.4%

Black or African American

10.7%

Asian

7.5%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

51.1%

French

10.6%

Arabic

6.4%

Czech

4.3%

German

4.3%

Italian

4.3%

Hindi

2.1%

Dakota

2.1%

Hebrew

2.1%

Deseret

2.1%

Amharic

2.1%

Gujarati

2.1%

Armenian

2.1%

Urdu

2.1%

Korean

2.1%
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Guest Services Leader Education

Schools

University of Phoenix

14.0%

Valencia College

5.8%

Florida State University

5.8%

University of Central Florida

5.8%

North Dakota State University -

5.8%

Broward College

5.8%

California State University - Los Angeles

5.8%

University of North Florida

4.7%

Arizona State University

4.7%

University of Northern Iowa

4.7%

Alabama State University

4.7%

Auburn University-Montgomery

4.7%

California State University - Fullerton

3.5%

Lansing Community College

3.5%

University of Central Missouri

3.5%

University of North Texas

3.5%

Michigan State University

3.5%

Middle Tennessee State University

3.5%

Chippewa Valley Technical College

3.5%

University of Wisconsin - La Crosse

3.5%
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Majors

Business

31.2%

Communication

7.0%

Psychology

6.5%

Health Care Administration

5.5%

Criminal Justice

5.2%

General Studies

4.9%

Management

4.9%

Accounting

4.4%

Hospitality Management

3.6%

Theatre

3.4%

Kinesiology

3.1%

Nursing

2.9%

Education

2.3%

English

2.3%

Human Resources Management

2.3%

Sociology

2.3%

Social Work

2.1%

General Education, Specific Areas

2.1%

Graphic Design

2.1%

Liberal Arts

1.8%
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Degrees

Bachelors

41.5%

Other

31.6%

Associate

13.4%

Masters

7.9%

Certificate

4.3%

Diploma

1.1%

Doctorate

0.2%
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Top Skills for A Guest Services Leader

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  1. Customer Service
  2. Guest Service Representatives
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Maintain quality service by establishing and enforcing company standards and assess store conditions and customer service levels.
  • Managed a team of guest service representatives.
  • Updated Guest Satisfaction Survey (GSS) scores each period in order to inform other associates of progress as a team.
  • Handle all cash handling, maintenance, food safety, employees, while providing exceptional customer service to all individuals.
  • Supervised team members interactions with guests and provide constructive criticism where needed to ensure increased productivity and guest relations.

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Top Guest Services Leader Employers

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