Guest services leader job description

Who We Are

We're Sandbox VR, and we're the most advanced virtual reality experience in the world. Our mission is to connect with our guests through world-class immersive experiences. Our vision is to create a global community where people come together to experience new realities. With our Hollywood motion capture cameras, 3D body trackers, and haptic suits, we're operating the next generation of cinemas - where our guests are the stars of their own movies. Venturing into space? You got it. Channeling your inner pirate? Absolutely. Need to get some steps but hate the gym? Our experiences definitely get our guests moving.

Since we launched in Hong Kong in 2017, we're now live in 25 locations and 7 countries around the world. (We're the #1 Activity in Hong Kong and Singapore on TripAdvisor, and are averaging 4.8/5 stars on our Google reviews across all US locations). Oh, did we mention we're rapidly expanding? We want you be a part of our journey and help us build this new world!

Pay Rate: $16.50/hr

Located at The Domain
What You Will Be Doing:Maintain the Environment: you'll initiate and perform daily tasks and projects to maintain the aesthetic appeal and cleanliness of our stores and prepare the experience rooms and equipment for the guests. Health and Safety: Help manage and lead health and safety initiates and policies to ensure the safety of our team and guests. Shift Management: Work with management team to ensure daily checklists, goals and labor are achieved and communicated to the team effectively. Training and Job Mastery: master and lead training new hires at the Guest Experience Guide and Lead Guest Experience Guide level Live the Sandbox VR Way: exceed expectations of our guests by promoting our culture, mission and core values. Making a guest happy makes your day! Deliver an Incredible Guest Experience: you'll welcome and guide our guests through the experience, helping them with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, and making sure guests leave excited to share their personalized videos, photos, and a story that they can share with friends. The Lead Guest Experience guide will also handle guest escalation when needed, stepping in to lead and support the Guest Experience Guides. Technical Support and Troubleshooting partnering with management and our support team in other parts of the country to troubleshoot any technical issues that may arise in day-to-day operations. Collaboration: you'll be asked to partner with management and other team members for ad-hoc projects and other operational duties that might arise in a fast-growing startup company. Safety and Cleanliness: managing the safety and cleanliness of our equipment and location exceeds the expectations of our guests and team. Communication: consistently and effectively identify and communicate store issues, project updates and ideas with the management team Specialized Focus: Lead guest experience guides have the ability to specialize in the technical systems of Sandbox and/or focus on guest service based on their skills and interests. Store Profitability: Partner with management team to plan marketing initiatives, labor management and execution to maximize store profitability. Recruiting: The Lead Guest Experience Guide assists the management team with resume screening and interviewing to help ensure Sandbox VR is hiring best-in-class talent.
What We Are Looking For:Guest Service Focused: Delivering an exceptional experience to all our guests is the most important thing we can do in our company. You'll need to communicate and present clearly and warmly, and mostly importantly demonstrate extreme empathy to the needs of our guests and our team alike. You'll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white glove experience for our guests. Physical Stamina: Because this is a retail position, you'll be expected to stand and walk around for long periods of time. You'll also occasionally be required to bend, lift (more than 25 lbs.) or climb up stairs. You'll also need strong close-distance hand eye coordination and dexterity capabilities in order to handle technical support tasks. Team First Mentality: At Sandbox VR we live by the team first mentality. You'll be expected to bring a positive attitude, collaborate and effectively lead your team especially during high volume/intensity situations. Work Ethic: We are building the future of entertainment, so we are looking for people that thrive in a self-starter fast-paced environment required to deliver a white glove experience for our guests. You should be a strong problem solver who has a track record of good judgement and can learn independently and quickly on the job to master our platform technically and operationally. Leadership Experience: Minimum of one (1) year relevant experience at the operations management level in a retail or hospitality industry preferred. Open Availability: As a part of the leadership team this role will require open availability and will be scheduled in accordance with the needs of the location.

Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We're offering a 90 Day Signing bonus of $225! Terms and Conditions apply. Must go through normal application process to qualify.

The McDonald's Guest Experience Lead position is ideal for individuals that display an outgoing personality, high energy levels, a strong focus on customer service and teamwork, and good communication skills. We have a fun, team-oriented working environment and are all about supporting our employees. We are looking for employees who consistently do more than expected, who work well without direct supervision, and who always work hard to make sure our guests have a great experience. If you are interested in a high energy, fast paced customer-oriented business that offers many opportunities for advancement, then apply today!

Benefits of working for McDonald's include:

• Competitive wages -- our starting wage is higher than minimum wage, and based on experience
• Free food
• Help with college tuition, and GED and ESL classes
• Free uniforms
• Flexible Scheduling
• Opportunities for professional growth and development
• Awesome, team-oriented environment

REQUIREMENTS

• Must be 16 or older
• Friendly personality
• Enjoys working in a team environment

ABOUT THE COMPANY

We are a family owned business that values our employees. We offer lots of benefits, including flexible schedule, free food and uniforms, fun and exciting place to work, and help with college tuition, GED and ESL. We care about our employees, and want them to grow and succeed. Apply to join our team today!

At McDonald’s, we’re proud of the way we’re creating an experience to remember! We are reaching customers wherever they are and innovating new tastes and choices, while staying true to customer favorites. We offer modern service, personal engagement, great-tasting burgers and fries, while building on our commitments to our people, our communities and our world. This is your way to buy that first car. It could be a way to support yourself in college. Maybe it might be the way you prepare for a professional career. Whatever you’re looking for, McDonald’s can help you make your own way, with challenging careers, quality benefits and the best opportunities around.

Chick-fil-A is a high-energy, fast-paced, quick-serve, customer-focused restaurant. We offer a positive, team-based work environment which supports and encourages team members to grow as individuals. An ideal candidate will be service-oriented and have an outgoing personality. As a Hospitality/Guest Experience Leader you are responsible for serving guests in our dining room and providing 2nd Mile Service.
Requirements/Responsibilities
Duties and Responsibilities:

* Greeting Guests
* Cleaning Tables, floors, and windows as needed
* Refreshing Beverages
* Clearing trays and trash from guests
* Restocking supplies
* Identifying the needs of guests
* Maintaining a clean store environment

Qualifications:

* Must have a reliable source of transportation.
* Must be friendly and outgoing in order to provide excellent customer service.
* Must have excellent communication skills.
* Must be able to work on your feet for at least 5 hours.
* Must be 18 or Older.

Compensation:

This position offers compensation of between $15 and $17.50 per hour, depending on experience with opportunity for growth and advancement.

Benefits:

* Flexible Hours
* Closed Sundays
* Competitive Pay
* College Scholarships
* Health Insurance
* Sick Pay
* Career advancement opportunities
* Free Meals
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.