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Top 50 Guest Services Leader Skills

Below we've compiled a list of the most important skills for a Guest Services Leader. We ranked the top skills based on the percentage of Guest Services Leader resumes they appeared on. For example, 26.0% of Guest Services Leader resumes contained Customer Service as a skill. Let's find out what skills a Guest Services Leader actually needs in order to be successful in the workplace.

These are the most important skills for a Guest Services Leader:

1. Customer Service

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high Demand
Here's how Customer Service is used in Guest Services Leader jobs:
  • Developed, implemented and monitored programs to maximize customer satisfaction and managed on-site customer service representatives.
  • Implemented constant and continuous procedural and process improvements to maximize customer service.
  • Manage customer relationships by providing excellent customer service.
  • Helped develop and implement customer service training program.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Worked multiple events including Miami Dolphins games, Florida Marlin games, concerts and shows providing first-rate customer service.
  • Go above and beyond for guests in every capacity to provide an outstanding experience and excellent customer service.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Provide exceptional customer service, team member leadership, daily paperwork, Deli assistance, marketing.
  • Received Employee of the Year award for professionalism, providing exceptional customer service and leadership.
  • Demonstrated knowledge of store operations and Pilot's commitment to quality and customer service.
  • Used my customer service skills to assist restaurant patrons as needed.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Demonstrate great customer service to lead the example.
  • Cross-trained and backed up other customer service managers.
  • Oversee store operations, including staff assignments and production lists Cross-trained and provided back-up for other customer service representatives when needed
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Developed customer service skills working on the front-line of a major Orlando attraction.
  • Address and solve customer concerns Upsell attractions and retail items Manage cashiers and additional cashiering experience Telephone and online customer service experience

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45 Customer Service Jobs

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2. Guest Service Staff

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high Demand
Here's how Guest Service Staff is used in Guest Services Leader jobs:
  • Conducted training in guest service staff and management staff and conducted guest service staff meetings.
  • Recruited, managed, trained, developed and coached Guest Service staff.
  • Managed scheduling, interviewed, and trained the Guest Service staff * Balanced the opening and closing of the cash drawer
  • Interview, hire and train new quality guest service staff.

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2 Guest Service Staff Jobs

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3. Guest Satisfaction

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high Demand
Here's how Guest Satisfaction is used in Guest Services Leader jobs:
  • Ensured guest satisfaction internal/external to provide an environment that was positive and welcoming.
  • Managed and expedited housekeeping operations throughout the day ensuring guest satisfaction.
  • Processed returned items accurately and effectively to ensure guest satisfaction.
  • Updated Guest Satisfaction Survey (GSS) scores each period in order to inform other associates of progress as a team.
  • Assisted guests with any comments or concerns, increasing guest satisfaction by 10% a month.
  • Contribute to increasing and exceeding Overall Guest Satisfaction Scores of 85.94% to 88.34%.
  • Meet guests with issues and complaints, with empathy and a focus on guest satisfaction.
  • Received guest complaints and ensured corrective action was taken to achieve complete guest satisfaction.
  • Awarded: Highest Guest Satisfaction Leader 2007
  • Greeted guests and maintained guest satisfaction.
  • Managed refunds or accounting adjustments in a timely manner ensuring guest satisfaction.
  • Developed pre-arrival outreach system to ensure the highest possible guest satisfaction before guest arrive.

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4. Food Safety

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high Demand
Here's how Food Safety is used in Guest Services Leader jobs:
  • Make sure to handle and serve food properly by following food safety rules with the purpose of avoiding cross food contamination
  • Trained in deli production, food safety, policies and procedures of maintaining a kitchen area.
  • Clean, stock shelves, have food ready at all times, following food safety standards.
  • Supervised other staff for followingprotocols regarding food safety and cleanliness within the store policy.

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5. Front Desk

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high Demand
Here's how Front Desk is used in Guest Services Leader jobs:
  • Managed daily front desk and reservations activity.
  • Greeted clients at the front desk, checked guests in and out of the hotel, completed and filed paperwork.
  • Served as a liaison between the Security Manager and Front Desk in order to assist various security tasks.
  • Adapted front desk and store operations through tremendous park growth, with staff tripling in three years.
  • Enforce company policies and procedures, direct front desk procedures, and provide support to all staff.
  • Train front desk staff in technical duties, guest service skills, and telephone sales skills.
  • Served as Front Desk Representative and Operations Supervisor for a property of 150 rooms.
  • Hired as guest service, worked front desk both for spa and salon.
  • Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
  • Worked very closely with Front Desk, Housekeeping and Convention Services Department.
  • Manage front desk operations and conduct training for new employees.
  • Scheduled front desk team, trained new employees.
  • Manage Front Desk hotel operations.
  • Worked hand in hand with Front Desk staff to help check in/out guests on the POS.
  • Supervised, trained, and utilized quality assurance to supervise 13 front desk agents and work with an assistant manager.
  • Assisted GM with managing large corporate group reservations Assisted GM with front desk auditing
  • Train new front desk staff -Ensure completion of check list.
  • Valet, Bell, Door, Front Desk) Supervised team for seamless arrival, stay, and departure of guests.
  • Full time receptionist, reservationist, and concierge on the front desk.
  • Attend to all guest needs and concerns Oversee Front Desk Operations Recruitment and Development Department Profit and Loss Responsibility

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1 Front Desk Jobs

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6. Front End

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high Demand
Here's how Front End is used in Guest Services Leader jobs:
  • Manage the front end of the store, Key holder, Handle money, Keeping on schedule, Guest Service
  • Oversee approximately six to ten employees on the front end - Handle customer problems efficiently and effectively.
  • Manage front end of the store and be sure cashiers are performing the job accordingly.
  • Oversee equipment of front end, troubleshoot, and assign work orders for unsolvable issues
  • Assist in any problems that may arise on the front end of the store.
  • Managed front end of the store to ensure prompt services and guest satisfaction.
  • Assisted front end manager with monitoring the front end of the store.
  • Stock front end products, and restock supply items efficiently.
  • Oversee front end associates and assign tasks and breaks.
  • Staffed the front end and food avenue.
  • Manage operation of the front end.
  • Worked with front end personnel.
  • Manage Front End Team of 20-45 (127 in season).
  • Maintained and ordered front end and cash office supplies.
  • Maintained front end of store Prepared daily schedules for all associates Trained new associates on front end cash registers
  • Operate cash register, process checks, debit/credit cards Greet guest Manage cashiers on front end
  • Process payments for products.. open office in the morning and process the moring paperwork and run front end.
  • Facilitate customer's needs Schedule personnel for shifts Process financial transactions accurately Ensure front end of store is cleaned

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8 Front End Jobs

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7. Credit Card Transactions

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high Demand
Here's how Credit Card Transactions is used in Guest Services Leader jobs:
  • Operated a cash register for cash, checks and credit card transactions.
  • Handle cash and credit card transactions.

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8. Phone Calls

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high Demand
Here's how Phone Calls is used in Guest Services Leader jobs:
  • Answer phone calls in a timely and professional manner.
  • Answered phone calls from multiple districts and from customers.
  • Answered and directed incoming phone calls.
  • Answer all incoming phone calls.
  • De-escalated difficult customer situations and answered inbound phone calls in call center.
  • Train Team Members in different positions Answer phone calls from guests and help solve problems.
  • Answer phone calls and take reservations -Provide report on the daily activities in the facility -Assist in table clearing as occasion demands

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9. Customer Complaints

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high Demand
Here's how Customer Complaints is used in Guest Services Leader jobs:
  • Responded to customer complaints/incidents using the proper policies and procedures.
  • Resolve customer complaints regarding worker performance and services rendered.
  • Provided customer assistance and handled customer complaints.
  • Handled day-to-day operations, customer complaints, deployment of employees, and hiring and promotions within the store.
  • Resolved wide range of customer complaints and requests for refunds from incoming and out going calls.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Manage customer complaints to the satisfaction of the guest.
  • Resolve customer complaints regarding sales and service.
  • Resolve customer complaints /ensure customer satisfaction * Receive customer payments and issue change to customers
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Resolved customer complaints and dissatisfactions.

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10. Guest Service Leader

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high Demand
Here's how Guest Service Leader is used in Guest Services Leader jobs:
  • Promoted to Guest Service Leader within a year* Customer Service* Assist with unloading truck, stocking shelves, cooking, and cleaning
  • Install promotional signage As a Guest Service Leader 2, I was responsible for all store operations during my shift.
  • Employed as a cashier, I moved my way up to a guest service leader position within two months.
  • Started as a Cashier, promoted to Team Leader and now Guest Service Leader.
  • Promoted to Guest Service Leader Delegate duties and ensure guest satisfaction Train new employees Manage store in store leaders absence

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41 Guest Service Leader Jobs

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11. Company Standards

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high Demand
Here's how Company Standards is used in Guest Services Leader jobs:
  • Maintain quality service by establishing and enforcing company standards and assess store conditions and customer service levels.
  • Manage inventory, in-stock position, merchandising, labor, security, expense control and other operational processes to company standards.
  • Developed and coached staff to deliver high levels of customer service to meet or exceed company standards and goals.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
  • Assisted in the training of new employees and upholding company standards.
  • Adhere to brand and management company standards for guest satisfaction.
  • Served as the company's bilingual Spanish/English customer service representative Welcome and acknowledge all guests according to company standards
  • Delegated supervised and inspected cleaning and stocking tasks preformed by team members to ensure all company standards where met.

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12. Service Desk

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high Demand
Here's how Service Desk is used in Guest Services Leader jobs:
  • Provide cashier and Service Desk with expertise, change and supplies needed to keep lanes moving fast.
  • Assisted with all guest service desk duties, cashiering, floral department, and stocking.
  • Cash office manager, front end cashier supervisor, service desk and cashier
  • Handled monetary exchanges for 5 service desks in a residential community.
  • Implemented new procedures for the guest service desk.
  • Performed opening guest service desk/cash office duties.
  • Supervised cashiers and baggers, while working the service desk.
  • Assigned employees to specific duties Solved customer problems Provided phone support from incoming calls at the service desk

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13. Daily Operations

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high Demand
Here's how Daily Operations is used in Guest Services Leader jobs:
  • Lead Guest Service Teammates in daily operations while maintaining a respectable level of maturity and accountability.
  • Oversee daily operations for guest services, ticket/rental sales, snow tubing sales, ski/snowboard school sales, bike park sales.
  • Lead behind-the-scenes tours for guests who wanted to learn more about the daily operations of the rides at Cedar Point.
  • Assisted with training and overseeing the proper execution of the daily operations of Guest Service Representative duties.
  • Set up new hospital room service and trained staff members on new systems and daily operations.
  • Supervised spa associates (Massage Therapists, Nail Techs & Cosmetologists) and daily operations.
  • Orchestrate guest request process in Service Express as well as overseeing the daily operations.
  • Assist with daily operations and management of Guest Service staff and volunteers.
  • Make sure daily operations are running smoothly in department.
  • Trained 10 new staff to handle daily operations Captain for encouraging series' sales and promotions.

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14. Sales Goals

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high Demand
Here's how Sales Goals is used in Guest Services Leader jobs:
  • Managed and motivated team members to succeed sales goals on time and on budget.
  • Exceeded sales goals on a monthly basis and continually recognized as top revenue generator
  • Developed challenges that helped the store exceed budget and sales goals.
  • Rewarded for employee of the month & for reaching sales goals
  • Developed strategies to meet and exceed booking and sales goals.
  • Helped drive sales goals and achieve monthly quotas.
  • Maintain sales goals and increased percentages.

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15. Company Policies

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average Demand
Here's how Company Policies is used in Guest Services Leader jobs:
  • Manage, develop, evaluate and retain a team of direct and indirect reports in accordance with company policies and procedures.
  • Used knowledge of company policies and mission to create a positive and helpful experience for each guest.
  • Review work done by others, ensure that company policies are followed, and recommend improvements.
  • Train and instruct employees in job duties and company policies.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Interpret and communicate work aprocedures and company policies to staff.
  • Cash handling Light Bookkeeping Train workers in proper operational procedures and functions, and explain company policies.

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16. Data Entry

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Here's how Data Entry is used in Guest Services Leader jobs:
  • Perform accountant technician duties as needed, responsible for completing daily deposits, data entry on revenue, and reconciliation reports.
  • Support the Membership Department by selling and retaining memberships, data entry and converting online membership sales.
  • Trained new employees on multiple programs and data entry software.
  • Recorded sales through scanning system (data entry).
  • Maintained Customer Satisfaction Data entry for sales purposes

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17. Staff Members

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average Demand
Here's how Staff Members is used in Guest Services Leader jobs:
  • Prepare work schedules, manage vacation, day off requests, and call offs for more than 60 staff members.
  • Give breaks to staff members and count in all concession banks at the end of the day.
  • Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members.
  • Developed strong interpersonal skills for working with diverse professionals, clients, and staff members.
  • Staff members provided a professional and knowledgeable welcome to guests, athletes and coaches.
  • Greet and direct all visitors to appropriate staff members or meetings/events.
  • Perform orientation and training of new staff members.
  • Communicate daily reservations to all staff members.
  • Created schedules and rotations for staffing needs of events and exhibits occasionally exceeding 40 staff members.

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18. Sales Floor

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Here's how Sales Floor is used in Guest Services Leader jobs:
  • Monitored sales floor to ensure customer satisfaction.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the sales, safety and cleanliness on the sales floor.
  • Reorganized the sales floor to meet company demands.
  • Provided exceptional customer service on the sales floor.
  • Return product to the sales floor.
  • Maintained customer ready sales floor.
  • Keep the sales floor clean at all times.
  • Managed inventory; ensuring products are ordered properly and moved to sales floor in a timely fashion .
  • Maintained product placement within Accessories Department Stocked new merchandise onto sales floor Applied store guidelines to department (i.e.

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19. POS

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average Demand
Here's how POS is used in Guest Services Leader jobs:
  • Facilitated a positive guest experience by overseeing front-end operations to include cashiering staff, self-checkout procedures, and coordinating schedules.
  • Managed the day-to-day Customer Service/POS operational process for all stores.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Handled customer grievances and ensured a positive environment.
  • Assisted in weekly and monthly inventories, supervised the opening and closing of store and completed all reports related to position.
  • Educated with office paperwork, audits, deposits, drops, office orders, adjusting time clock errors.
  • Answered telephones, scheduled reservations, balanced the shift reports, prepared direct bills and bank deposits.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Assisted guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Oversee a number of Guest Experience Representatives with different skilled positions located in stadium.
  • Serve as life guard on duty at any location as needed for staffing purposes.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Put employees in their positions for games or other events.
  • Assist guests as fast and friendly as possible.
  • Completed end-of-shift paperwork and made bank deposits.
  • Posted charges to guest accounts.
  • Conduct pre- and post - event evaluations and report on outcomes.
  • interact with guests touring the facilities, ring up sales, balance tills, deposits, answer emails and phone.
  • Perform customer service skills Supervise cashiers and reconcile cashier tills and office safe Prepare daily paperwork and deposits
  • Promoted to a management position within 8 months Cashier Register Customer service Driving sales Running shifts Promoting monthly deals Propane certificate

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2 POS Jobs

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20. Bank Deposits

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average Demand
Here's how Bank Deposits is used in Guest Services Leader jobs:
  • Perform daily audits of cafeteria transactions, process cashier reports and prepare daily bank deposits for Brinks cash transactions.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Prepared cashier drawers, bank deposits, financial reports, and employee records.
  • Counted cash drawers and made bank deposits.
  • Prepared daily bank deposits, cash reports, maintained sales related information (reports, receipts [e.g.

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21. VIP

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average Demand
Here's how VIP is used in Guest Services Leader jobs:
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Review daily arrivals to ensure proper handling of VIP's, return guests, groups, etc.
  • Planned and coordinated arrangements for celebrity and VIP guests.

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1 VIP Jobs

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22. Special Events

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average Demand
Here's how Special Events is used in Guest Services Leader jobs:
  • Create, prepare, cook, demo and inform on recipes (the ingredients and /or products) and special events.
  • Participated in special events that required networking with the Activities team and other departments for holiday and employee celebrations.
  • Supervised multiple special events and parties that generated up to $98K per event.
  • Lead banquets and special events for up to 100 guests.
  • Set up and organize special events for the winery.
  • Managed substantial amounts of money in a leadership position- Grand opening Starbucks barista -Assisted at Special Events for exclusive guest

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23. Computer System

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average Demand
Here's how Computer System is used in Guest Services Leader jobs:
  • Trained other customer service agents on all hotel computer system to include maintenance and troubleshooting procedures.
  • Adapted quickly and learned a variety of industry specific computer systems and individual property programs
  • Create files in computer system for incoming correspondence, aiding in research and prompt guest response.
  • Complete designated cashier and closing reports in the computer system.
  • Operate computer systems and manage therapists schedules.

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24. Daily Tasks

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Here's how Daily Tasks is used in Guest Services Leader jobs:
  • Assist in training new associates with daily tasks and support interdepartmental activities.
  • Complete all daily tasks and respond to requests as needed.

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25. Gift Cards

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average Demand
Here's how Gift Cards is used in Guest Services Leader jobs:
  • Greeted Guests, sold attractions tickets and gift cards, gave directions and answered questions.
  • TARGET Guest Service Lead 2 years - Managed accuracy with the payments of cash, credit/debit, and gift cards.

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26. Retail Store

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average Demand

27. Cast Members

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average Demand
Here's how Cast Members is used in Guest Services Leader jobs:
  • Scheduled the day of schedules for cast members who called in sick and replaced them in their shift.

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28. New Associates

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average Demand
Here's how New Associates is used in Guest Services Leader jobs:
  • Assisted department supervisor by training new associates Motivated and coached team members to drive in-store metrics
  • Helped with training of new associates in how best to serve our guests and generaloperations of the grocery chain.

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29. Process Merchandise Returns

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Here's how Process Merchandise Returns is used in Guest Services Leader jobs:
  • Process merchandise returns and exchanges.

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30. Inventory Control

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low Demand
Here's how Inventory Control is used in Guest Services Leader jobs:
  • Handled customer service, inventory control, and completion of the office reports
  • Inventory control and shrink prevention.

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31. Simon

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low Demand
Here's how Simon is used in Guest Services Leader jobs:
  • Implement and follow all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.
  • Train new Guest Service Representatives on Simon policy and procedures.
  • Represent Simon Property group to Newport Centre guest by providing high quality, efficient service.
  • Promote and sell Simon Visa and Amex gift cards.

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32. Gift Shop

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low Demand
Here's how Gift Shop is used in Guest Services Leader jobs:
  • Maintained a level of security as well as balance a cash drawer on days covering the Gift Shop.
  • Inventory, stock and sell gift shop merchandise.
  • Provide great customer service through out the casino, work in gift shops, uniform area and coat check/information.
  • Count safe Run till/count down Inventory Gift Shop Farm Store

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33. Special Requests

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low Demand
Here's how Special Requests is used in Guest Services Leader jobs:
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
  • Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
  • Worked with Yield Management and Air/Sea to arrange for guests' reservations and special requests.
  • Partner with associates in various departments to handle special requests for services or information.
  • Assisted guests with any special requests during their visits.
  • Handled customer inquiries, complaints & special requests.
  • Pre-assigned of hotel rooms with any special requests.

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34. Weekly Schedules

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low Demand
Here's how Weekly Schedules is used in Guest Services Leader jobs:
  • Created weekly schedules for the guest services staff, on course marshals, and resort shuttle drivers.
  • Prepared weekly schedules and staffing coverage.
  • Coordinated weekly schedules for office employees.

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35. Ticket Sales

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low Demand
Here's how Ticket Sales is used in Guest Services Leader jobs:
  • Assisted the Resort Information Line, all guest entertainment reservations, ticket sales, and all resort guest messages.
  • Supervised Second Saturday events, including managing ticket sales and overseeing the front lobby.
  • Promoted from ticket sales to guest services in three months.
  • Handled ticket sales and prize rewards for Florida State Lottery.

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36. Customer Questions

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low Demand
Here's how Customer Questions is used in Guest Services Leader jobs:
  • Resolve all customer questions, issues, and complaints with professionalism.
  • Resolved customer questions, issues, and complaints.
  • Responded to customer questions and complaints.
  • Assist newer co-workers with any questions, including difficult customer questions Controlled inventory, money, and theft within the store
  • Addressed customer questions and concerns regarding products, prices and availability.Preformed nightly accounting and End of Day.

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37. Inventory Management

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38. Positive Attitude

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low Demand
Here's how Positive Attitude is used in Guest Services Leader jobs:
  • Work in a stressful environment in any given situation by keeping a positive attitude, enthusiastic tone and maintaining professionalism.

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39. Marriott

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40. Incident Reports

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low Demand
Here's how Incident Reports is used in Guest Services Leader jobs:
  • Resolved guest issues according to arena guidelines and code of conduct and writing incident reports in accordance to policy.
  • Maintained documents, receipts, incident reports, and insured sales reports were sent to appropriate designations.
  • Complete a variety of paperwork including daily records, logs & incident Reports.
  • File game day reports, incident reports and any necessary paperwork.

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41. Store Policies

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Here's how Store Policies is used in Guest Services Leader jobs:
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Assisted customer questions and directed them as needed Ensured accurate cashier drawer Aided management in updating store policies and procedures
  • Maintain up to date knowledge of store policies and procedures Supervise front-end Manage 5-8 employees per shift.

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42. Performance Reviews

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Here's how Performance Reviews is used in Guest Services Leader jobs:
  • Assisted the Customer Service Manager with performance reviews, training, disciplinary documentation, and development of staff.
  • Staff performance reviews, evaluation and suggestions for success.
  • Write and administer performance reviews for skill improvement.
  • Led regular team member performance reviews.
  • Write and administer performance reviews for skill improvement Insure employees have appropriate training and other resources to perform their jobs.
  • Earned excellent marks on performance reviews, with citations for excellence in work volume, accuracy, and quality

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43. Powerpoint

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low Demand

44. Greeting Guests

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low Demand
Here's how Greeting Guests is used in Guest Services Leader jobs:
  • Extended Stay - Limited Service Greeting guests entering the hotel to ascertain what each guests wanted or needed.

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1,767 Greeting Guests Jobs

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45. New Members

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low Demand
Here's how New Members is used in Guest Services Leader jobs:
  • Assist coworkers with new tasks or train in new members of our team.
  • Recruited and trained 10 new members to the guest service team.

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46. Guest Safety

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low Demand
Here's how Guest Safety is used in Guest Services Leader jobs:
  • Issue guest safety deposit boxes as requested.

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47. Telephone Calls

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low Demand
Here's how Telephone Calls is used in Guest Services Leader jobs:
  • Send and receive telephone calls and facsimiles; sort incoming mail and messages.
  • Answered and transferred multiple telephone calls.
  • Answer telephone calls, send faxes, send e-mails, etc.

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48. Administrative Tasks

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low Demand
Here's how Administrative Tasks is used in Guest Services Leader jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Executed administrative tasks: End of Day, Payroll, Invoices, Bills of Lading

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49. On-The-Job Training

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50. Maintenance Staff

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Here's how Maintenance Staff is used in Guest Services Leader jobs:
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Supervised cashier and maintenance staffs.

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Guest Services Leader Jobs

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20 Most Common Skills For A Guest Services Leader

Customer Service

31.2%

Guest Service Staff

14.8%

Guest Satisfaction

9.9%

Food Safety

5.9%

Front Desk

5.3%

Front End

4.6%

Credit Card Transactions

3.2%

Phone Calls

2.8%

Customer Complaints

2.6%

Guest Service Leader

2.3%

Company Standards

2.3%

Service Desk

2.1%

Daily Operations

2.0%

Sales Goals

2.0%

Company Policies

1.9%

Data Entry

1.7%

Staff Members

1.5%

Sales Floor

1.4%

POS

1.4%

Bank Deposits

1.2%
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Typical Skill-Sets Required For A Guest Services Leader

Rank Skill
1 Customer Service 26.0%
2 Guest Service Staff 12.4%
3 Guest Satisfaction 8.2%
4 Food Safety 4.9%
5 Front Desk 4.4%
6 Front End 3.9%
7 Credit Card Transactions 2.6%
8 Phone Calls 2.3%
9 Customer Complaints 2.2%
10 Guest Service Leader 1.9%
11 Company Standards 1.9%
12 Service Desk 1.8%
13 Daily Operations 1.6%
14 Sales Goals 1.6%
15 Company Policies 1.6%
16 Data Entry 1.4%
17 Staff Members 1.3%
18 Sales Floor 1.2%
19 POS 1.2%
20 Bank Deposits 1.0%
21 VIP 1.0%
22 Special Events 0.9%
23 Computer System 0.9%
24 Daily Tasks 0.7%
25 Gift Cards 0.7%
26 Retail Store 0.7%
27 Cast Members 0.7%
28 New Associates 0.7%
29 Process Merchandise Returns 0.6%
30 Inventory Control 0.6%
31 Simon 0.5%
32 Gift Shop 0.5%
33 Special Requests 0.5%
34 Weekly Schedules 0.5%
35 Ticket Sales 0.5%
36 Customer Questions 0.5%
37 Inventory Management 0.5%
38 Positive Attitude 0.5%
39 Marriott 0.5%
40 Incident Reports 0.4%
41 Store Policies 0.4%
42 Performance Reviews 0.4%
43 Powerpoint 0.4%
44 Greeting Guests 0.4%
45 New Members 0.4%
46 Guest Safety 0.4%
47 Telephone Calls 0.4%
48 Administrative Tasks 0.4%
49 On-The-Job Training 0.4%
50 Maintenance Staff 0.3%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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