As a guest services manager, your duties include interacting with hotel guests or revoking reservations, ushering in guests upon their arrival, and allowing them to their rooms and apartments. Also, you are to issue lodge keys and gather payment data, direct housekeeping, convey providers, porters, and kitchen workers to satisfy guests' conditions. Also, you are to settle problems, handle discontented guests' queries, and direct third-person services which comprises taxis, trip guides, among many others. You must also analyze the daily condition of the hotels, take care of all phone calls, and give accurate information to guests.

To get this job, you must display great organizational, communication, and also possess excellent interpersonal and problem-solving skills. In addition, you need to have either a bachelor's degree or a master's degree in management. A guest services manager earns an average of $50,356 a year or $24.21 per hour.

What Does a Guest Services Manager Do

There are certain skills that many guest services managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, management skills and time-management skills.

Learn more about what a Guest Services Manager does

How To Become a Guest Services Manager

If you're interested in becoming a guest services manager, one of the first things to consider is how much education you need. We've determined that 58.3% of guest services managers have a bachelor's degree. In terms of higher education levels, we found that 4.7% of guest services managers have master's degrees. Even though most guest services managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Guest Services Manager

Guest Services Manager Career Paths

Average Salary for a Guest Services Manager

Guest Services Managers in America make an average salary of $46,930 per year or $23 per hour. The top 10 percent makes over $63,000 per year, while the bottom 10 percent under $34,000 per year.
Average Guest Services Manager Salary
$46,930 Yearly
$22.56 hourly
$34,000
10 %
$46,000
Median
$63,000
90 %

What Am I Worth?

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How To Become a Guest Services Manager
How To Become a Guest Services Manager Career Overview

States With The Most Guest Services Manager Jobs

Mouse over a state to see the number of active guest services manager jobs in each state. The darker areas on the map show where guest services managers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Guest Services Manager Jobs By State

RankStateNumber of JobsAverage Salary
1California6,231$52,669
2Texas3,593$42,710
3Florida3,406$42,911
4Illinois2,677$42,114
5New York2,528$59,877
6Georgia1,915$39,420
7Pennsylvania1,901$42,959
8North Carolina1,822$44,674
9Massachusetts1,789$54,215
10Minnesota1,638$44,434
11Virginia1,620$41,358
12New Jersey1,608$56,983
13Ohio1,553$36,780
14Washington1,520$57,003
15Michigan1,499$40,886
16Arizona1,251$43,338
17Missouri1,186$46,262
18Wisconsin1,161$42,315
19Maryland1,158$41,365
20Indiana1,143$36,826
21Colorado1,121$47,807
22Tennessee993$38,510
23Iowa814$38,224
24Oregon753$57,651
25Connecticut745$47,993
26Kentucky735$32,509
27South Carolina710$45,321
28Utah643$45,295
29Alabama570$40,027
30Louisiana558$43,681
31Arkansas516$35,758
32Kansas481$44,899
33Nevada457$46,663
34Oklahoma398$47,664
35New Hampshire370$53,978
36Nebraska335$37,920
37Mississippi301$34,434
38New Mexico289$49,764
39West Virginia289$32,689
40Idaho282$51,087
41Rhode Island263$56,543
42Hawaii241$49,156
43Montana227$38,422
44Maine207$40,760
45Delaware178$44,233
46Alaska159$45,177
47North Dakota126$39,076
48Vermont119$41,193
49South Dakota102$48,264
50Wyoming92$39,662

Guest Services Manager Education

Guest Services Manager Majors

29.9 %

Guest Services Manager Degrees

Bachelors

58.3 %

Associate

19.1 %

High School Diploma

12.4 %

Top Colleges for Guest Services Managers

1. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

4. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

7. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

8. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

9. Ball State University

Muncie, IN • Private

In-State Tuition
$9,896
Enrollment
15,529

10. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

Top Skills For a Guest Services Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.4% of guest services managers listed reservations on their resume, but soft skills such as communication skills and management skills are important as well.

Choose From 10+ Customizable Guest Services Manager Resume templates

Zippia allows you to choose from different easy-to-use Guest Services Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Guest Services Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Guest Services Manager Resume

Guest Services Manager Demographics

Guest Services Manager Gender Distribution

Female
Female
56%
Male
Male
44%

After extensive research and analysis, Zippia's data science team found that:

  • Among guest services managers, 56.0% of them are women, while 44.0% are men.

  • The most common race/ethnicity among guest services managers is White, which makes up 65.3% of all guest services managers.

  • The most common foreign language among guest services managers is Spanish at 59.3%.

Work Experience Programs For Guest Services Managers

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Wealth Management Program

Company: Goodbody

Cost: Free

Duration: 5-6 hours

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Global Consumer Banking Program

Company: Citi APAC

Cost: Free

Duration: 2-3 hours

Audit Program

Company: Grant Thornton Australia

Cost: Free

Duration: 5-6 hours

Markets - Sales & Trading Program

Company: Citi APAC

Cost: Free

Duration: 5-6 hours

UK Public Service Program

Company: Transform Society

Cost: Free

Duration: 2.5 hours

Public Health Policy & Management Program

Company: Australasian Society for HIV, Viral Hepatitis and Sexual Health Medicine

Cost: Free

Duration: 5-6 hours

Asset Management Program

Company: JPMorgan Chase

Cost: Free

Duration: 5-6.5 hours

Emerging Companies Program

Company: Latham & Watkins

Cost: Free

Duration: 5-6 hours

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Best States For a Guest Services Manager

Some places are better than others when it comes to starting a career as a guest services manager. The best states for people in this position are New York, Oregon, Washington, and New Jersey. Guest services managers make the most in New York with an average salary of $59,877. Whereas in Oregon and Washington, they would average $57,651 and $57,003, respectively. While guest services managers would only make an average of $56,983 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Guest Services Manager Jobs:
263
Highest 10% Earn:
$80,000
Location Quotient:
1.13

2. Washington

Total Guest Services Manager Jobs:
1,520
Highest 10% Earn:
$72,000
Location Quotient:
1.09

3. New Hampshire

Total Guest Services Manager Jobs:
370
Highest 10% Earn:
$75,000
Location Quotient:
1.1
Full List Of Best States For Guest Services Managers

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Top Guest Services Manager Employers

Most Common Employers For Guest Services Manager

RankCompanyAverage SalaryHourly RateJob Openings
1Hyatt Hotels$51,709$24.8623
2Wyndham Hotels & Resorts$51,382$24.7062
3Hilton$50,804$24.4389
4Marriott International$50,532$24.2954
5Best Western$50,143$24.1128
6Mario Tricoci Hair Salons & Day Spas$49,926$24.0021
7Embassy C E S$46,796$22.5026
8The Walt Disney Company$45,289$21.77512
9Busch's Fresh Food Market$45,127$21.7032
10Heritage's Dairy Stores$44,167$21.2333

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