Average Salary
$50,356
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
80,935
Job Openings

Guest Services Manager Careers

As a guest services manager, your duties include interacting with hotel guests or revoking reservations, ushering in guests upon their arrival, and allowing them to their rooms and apartments. Also, you are to issue lodge keys and gather payment data, direct housekeeping, convey providers, porters, and kitchen workers to satisfy guests' conditions. Also, you are to settle problems, handle discontented guests' queries, and direct third-person services which comprises taxis, trip guides, among many others. You must also analyze the daily condition of the hotels, take care of all phone calls, and give accurate information to guests.

To get this job, you must display great organizational, communication, and also possess excellent interpersonal and problem-solving skills. In addition, you need to have either a bachelor's degree or a master's degree in management. A guest services manager earns an average of $50,356 a year or $24.21 per hour.

There is more than meets the eye when it comes to being a guest services manager. For example, did you know that they make an average of $24.21 an hour? That's $50,356 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Guest Services Manager Do

There are certain skills that many guest services managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, management skills and time-management skills.

Learn more about what a Guest Services Manager does

How To Become a Guest Services Manager

If you're interested in becoming a guest services manager, one of the first things to consider is how much education you need. We've determined that 58.3% of guest services managers have a bachelor's degree. In terms of higher education levels, we found that 4.7% of guest services managers have master's degrees. Even though most guest services managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a guest services manager. When we researched the most common majors for a guest services manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on guest services manager resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a guest services manager. In fact, many guest services manager jobs require experience in a role such as assistant manager. Meanwhile, many guest services managers also have previous career experience in roles such as guest service representative or front office manager.

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Average Salary
$50,356
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
80,935
Job Openings

Guest Services Manager Career Paths

Top Careers Before Guest Services Manager

Top Careers After Guest Services Manager

Guest Services Manager Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Guest Services Manager

Guest Services Managers in America make an average salary of $50,356 per year or $24 per hour. The top 10 percent makes over $74,000 per year, while the bottom 10 percent under $33,000 per year.
Average Salary
$50,356
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Best Paying Cities For Guest Services Managers

City
ascdesc
Average Salarydesc
New York, NY
Salary Range48k - 79k$62k$62,362
Washington, DC
Salary Range45k - 75k$59k$58,808
Worcester, MA
Salary Range43k - 70k$56k$55,645
Urban Honolulu, HI
Salary Range43k - 65k$53k$53,314
Stamford, CT
Salary Range38k - 63k$49k$49,307
Philadelphia, PA
Salary Range38k - 62k$49k$48,963
Denver, CO
Salary Range36k - 60k$47k$46,811
Beverly Hills, CA
Salary Range35k - 61k$47k$46,809
Richmond, VA
Salary Range34k - 55k$44k$43,580
Atlanta, GA
Salary Range32k - 54k$43k$42,525
Key West, FL
Salary Range31k - 56k$42k$41,985
Santa Fe, NM
Salary Range31k - 53k$41k$40,548
Rochester Hills, MI
Salary Range31k - 52k$40k$40,366
Chicago, IL
Salary Range31k - 50k$40k$39,903
Hilton Head Island, SC
Salary Range27k - 45k$35k$34,915
$27k
$79k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Guest Services Manager-Days Inn-Dia
Days Inn-Dia
08/26/2021
$35,00008/26/2021
Guest Experience Manager
Hyatt
08/26/2021
$58,00008/26/2021
Guest Services Manager-The Little Nell
Aspen Skiing Company, L.L.C.
08/20/2021
$55,00008/20/2021
Front of House/Guest Services Manager
Dolby Theatre
08/05/2021
$60,00008/05/2021
Guest Services Manager
AG Housing
08/05/2021
$37,56608/05/2021
See More Recent Salaries

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Guest Services Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Guest Services Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Guest Services Manager Resume

At Zippia, we went through countless Guest Services Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Guest Services Manager Resume Examples And Templates

Guest Services Manager Demographics

Gender

female

54.2 %

male

42.3 %

unknown

3.5 %

Ethnicity

White

64.6 %

Hispanic or Latino

16.3 %

Black or African American

11.1 %

Foreign Languages Spoken

Spanish

59.3 %

French

9.7 %

Portuguese

4.4 %
Show More Guest Services Manager Demographics

Guest Services Manager Education

Degrees

Bachelors

58.3 %

Associate

19.1 %

High School Diploma

12.4 %

Top Colleges for Guest Services Managers

1. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

4. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

7. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

8. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

9. Ball State University

Muncie, IN • Private

In-State Tuition
$9,896
Enrollment
15,529

10. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845
Show More Guest Services Manager Education Requirements

Online Courses For Guest Services Manager That You May Like

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Part Time
Internship
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Top Skills For a Guest Services Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.3% of guest services managers listed guest service on their resume, but soft skills such as communication skills and management skills are important as well.

Best States For a Guest Services Manager

Some places are better than others when it comes to starting a career as a guest services manager. The best states for people in this position are New York, New Jersey, Massachusetts, and Hawaii. Guest services managers make the most in New York with an average salary of $62,157. Whereas in New Jersey and Massachusetts, they would average $61,474 and $55,525, respectively. While guest services managers would only make an average of $53,157 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Jersey

Total Guest Services Manager Jobs:
1,608
Highest 10% Earn:
$97,000
Location Quotient:
1.06
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Guest Services Manager Jobs:
480
Highest 10% Earn:
$93,000
Location Quotient:
1.49
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Guest Services Manager Jobs:
2,528
Highest 10% Earn:
$98,000
Location Quotient:
1.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Guest Services Managers

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Updated August 18, 2021