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Become A Guest Services Manager

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Working As A Guest Services Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $50,000

    Average Salary

What Does A Guest Services Manager Do

A Guest Services Manager supervises the check-in process, resolves problems that guests may have, and develops programs for special services. They assist staff members in providing better customer service and resolving customers’ complaints.

Do you work as a Guest Services Manager?

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Guest Services Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Front End Manager 3.6 years
Center Supervisor 3.3 years
Hotel Manager 3.2 years
Manager On Duty 2.7 years
Front Desk Manager 2.5 years
Top Careers Before Guest Services Manager
Manager 6.2%
Cashier 5.0%
Internship 4.3%
Server 4.3%
Top Careers After Guest Services Manager
Manager 5.7%
Cashier 2.9%
Server 2.8%

Do you work as a Guest Services Manager?

Guest Services Manager Demographics

Gender

Female

51.7%

Male

39.8%

Unknown

8.5%
Ethnicity

White

61.7%

Hispanic or Latino

15.9%

Black or African American

11.6%

Asian

6.7%

Unknown

4.0%
Show More
Foreign Languages Spoken

Spanish

59.3%

French

9.7%

Portuguese

4.4%

German

4.4%

Japanese

4.1%

Arabic

3.5%

Italian

2.4%

Mandarin

1.8%

Chinese

1.8%

Russian

1.2%

Greek

1.2%

Cantonese

1.2%

Hawaiian

0.9%

Filipino

0.9%

Vietnamese

0.6%

Norwegian

0.6%

Tagalog

0.6%

Polish

0.6%

Hindi

0.6%

Marathi

0.3%
Show More

Guest Services Manager Education

Schools

University of Phoenix

20.1%

University of Central Florida

10.3%

Johnson & Wales University

8.1%

University of Nevada - Las Vegas

7.0%

Florida International University

4.7%

Florida State University

4.7%

Strayer University

4.3%

Kaplan University

4.2%

Pennsylvania State University

3.8%

Valencia College

3.5%

Cornell University

3.4%

Temple University

3.2%

Ohio State University

3.2%

Michigan State University

3.1%

Arizona State University

3.0%

Liberty University

2.9%

Ashford University

2.9%

Northern Arizona University

2.6%

New York University

2.5%

Kent State University

2.4%
Show More
Majors

Business

32.1%

Hospitality Management

13.2%

Health Care Administration

9.0%

Management

5.0%

Communication

4.7%

Psychology

4.1%

Marketing

3.8%

Accounting

3.6%

Criminal Justice

3.3%

General Studies

2.7%

Human Resources Management

2.6%

Political Science

2.1%

Education

2.0%

Liberal Arts

2.0%

English

1.9%

Nursing

1.8%

Kinesiology

1.7%

Finance

1.6%

History

1.4%

Sociology

1.4%
Show More
Degrees

Bachelors

44.8%

Other

24.9%

Associate

13.4%

Masters

10.4%

Certificate

3.9%

Diploma

1.8%

Doctorate

0.5%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$50,000
View Detailed Salary Report
$29,000
Min 10%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$50,000
Median 50%
$86,000
Max 90%
Best Paying Company
Carnival
Highest Paying City
Allentown, PA
Highest Paying State
Alaska
Avg Experience Level
2.9 years
How much does a Guest Services Manager make at top companies?
The national average salary for a Guest Services Manager in the United States is $50,250 per year or $24 per hour. Those in the bottom 10 percent make under $29,000 a year, and the top 10 percent make over $86,000.

Real Guest Services Manager Salaries

Job Title Company Location Start Date Salary
Assistant Guest Services Manager Adams Hotels International LLC DBA The Chatwal Hot New York, NY Aug 27, 2015 $87,235
Guest Services Manager Northwood Hospitality LLC New York, NY Apr 26, 2012 $80,000
Guest Services Manager TRH Operating Company LLC Bridgehampton, NY Sep 16, 2015 $74,048
Guest Services Manager New York Cruise Line New York, NY Oct 01, 2016 $65,780
Guest Services Manager Hobart Resorts, Inc. Key West, FL Jan 15, 2012 $62,000
Guest Services Manager Hobart Resorts Inc. Key West, FL Jan 15, 2011 $62,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Dec 30, 2014 $61,817
Guest Services Manager TRH Operating Company, LLC Bridgehampton, NY Oct 01, 2012 $60,528
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Sep 20, 2014 $56,638
Guest Service Manager Highgate Hotels LP New York, NY Oct 01, 2013 $56,103
Guest Services Manager Andaz Wall Street New York, NY Apr 05, 2010 $56,000
Guest Services Manager Springhill Suites By Marriott Bel Air, MD Oct 01, 2013 $49,984
Guest Service Manager Interstate Hotels, Inc. Cambridge, MA Sep 27, 2016 $49,130
Guest Service Manager Kitano Arms Corporation New York, NY Nov 29, 2016 $48,961
Guest Service Manager Menlo Management SP LLC DBA Holiday Inn South Plainfield, NJ Aug 20, 2015 $48,048
Guest Service Manager Kitano Arms Corporation New York, NY Nov 29, 2016 $47,980
Operations and Guest Services Managers Foxlease Farms, LLC VA Sep 27, 2013 $47,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Dec 30, 2011 $46,946 -
$52,000
Guest Services Manager Hartford Hotel LLC Bel Air, MD Oct 01, 2011 $46,937
Guest Services Manager Endicott College Beverly, MA May 13, 2010 $43,827
Guest Services Manager Springhill Suites By Marriott Bel Air, MD Oct 01, 2010 $43,618
Guest Services Manager/Marketing Coordinator Caffe Umbria, Inc. Bartlett, IL Mar 15, 2014 $43,500
Assistant Guest Services Manager The Breakers Palm Beach, Inc. Palm Beach, FL Aug 28, 2014 $43,500
Hotel Guest Service Manager KYO-Ya Hotels & Resorts, LP Lahaina, HI Jan 13, 2012 $43,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Sep 20, 2011 $41,891 -
$49,909
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Oct 01, 2011 $41,891 -
$43,000

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Top Skills for A Guest Services Manager

  1. Guest Satisfaction
  2. Front Desk
  3. Emergency Situations
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
  • Manage very efficiently the front desk personnel while providing an excellent service for the guests by assisting them with their needs
  • Served as the daily manager on duty, directing guest incident responses, loss prevention, and accident or emergency situations.
  • Assisted the general manager with revenue management and keeping departmental payroll within the budgeted forecast.
  • Maintained brand-recognized customer service level and experiences and managed staff to ensure effective integration of Disney guidelines for interactions.

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Top 10 Best States for Guest Services Managers

  1. District of Columbia
  2. Rhode Island
  3. Massachusetts
  4. New York
  5. Washington
  6. Alaska
  7. Delaware
  8. Connecticut
  9. Colorado
  10. Minnesota
  • (304 jobs)
  • (118 jobs)
  • (1,116 jobs)
  • (1,683 jobs)
  • (881 jobs)
  • (51 jobs)
  • (104 jobs)
  • (343 jobs)
  • (850 jobs)
  • (676 jobs)

Top Guest Services Manager Employers

Jobs From Top Guest Services Manager Employers

Guest Services Manager Videos

Auto Service Manager, Career Video from drkit.org

Career Advice on becoming a General Manager by Jane G (Full Version)

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