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Become A Guest Services Manager

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Working As A Guest Services Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Guest Services Manager Do

A Guest Services Manager supervises the check-in process, resolves problems that guests may have, and develops programs for special services. They assist staff members in providing better customer service and resolving customers’ complaints.

Guest Services Manager jobs

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Average Length of Employment
Top Employers Before
Manager 6.8%
Internship 5.0%
Server 3.5%
Top Employers After
Manager 5.2%
Server 2.4%

Guest Services Manager Demographics

Gender

Female

57.1%

Male

41.2%

Unknown

1.8%
Ethnicity

White

79.0%

Hispanic or Latino

11.6%

Asian

7.1%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

59.6%

French

12.0%

Portuguese

4.9%

Arabic

4.4%

German

4.0%

Japanese

3.1%

Mandarin

1.3%

Italian

1.3%

Chinese

1.3%

Hindi

0.9%

Norwegian

0.9%

Russian

0.9%

Filipino

0.9%

Greek

0.9%

Cantonese

0.9%

Polish

0.9%

Vietnamese

0.4%

Marathi

0.4%

Gujarati

0.4%

Dutch

0.4%
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Guest Services Manager Education

Schools

University of Phoenix

17.7%

University of Central Florida

8.6%

University of Nevada - Las Vegas

6.4%

Johnson & Wales University

6.2%

Florida State University

5.0%

Cornell University

5.0%

Kaplan University

5.0%

Florida International University

4.5%

Temple University

4.3%

Liberty University

4.3%

Michigan State University

3.8%

Northern Arizona University

3.8%

Valencia College

3.6%

Southern New Hampshire University

3.3%

Winona State University

3.3%

Appalachian State University

3.1%

Illinois State University

3.1%

San Diego State University

3.1%

Ashford University

2.9%

Texas State University

2.9%
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Majors

Business

32.0%

Hospitality Management

12.4%

Health Care Administration

8.6%

Management

5.1%

Communication

5.0%

Marketing

4.5%

Psychology

4.4%

Criminal Justice

3.7%

Accounting

3.4%

General Studies

2.7%

Human Resources Management

2.5%

Political Science

2.3%

Education

2.2%

English

1.8%

Liberal Arts

1.8%

Finance

1.7%

Kinesiology

1.6%

History

1.6%

Public Relations

1.5%

Nursing

1.4%
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Degrees

Bachelors

44.7%

Other

26.8%

Associate

11.6%

Masters

10.4%

Certificate

4.0%

Diploma

1.4%

Doctorate

0.8%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Guest Services Manager Salaries

Job Title Company Location Start Date Salary
Assistant Guest Services Manager Adams Hotels International LLC DBA The Chatwal Hot New York, NY Aug 27, 2015 $87,235
Guest Services Manager Northwood Hospitality LLC New York, NY Apr 26, 2012 $80,000
Guest Services Manager TRH Operating Company LLC Bridgehampton, NY Sep 16, 2015 $74,048
Guest Services Manager New York Cruise Line New York, NY Oct 01, 2016 $65,780
Guest Services Manager Hobart Resorts Inc. Key West, FL Jan 15, 2011 $62,000
Guest Services Manager Hobart Resorts, Inc. Key West, FL Jan 15, 2012 $62,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Dec 30, 2014 $61,817
Guest Services Manager TRH Operating Company, LLC Bridgehampton, NY Oct 01, 2012 $60,528
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Sep 20, 2014 $56,638
Guest Service Manager Highgate Hotels LP New York, NY Oct 01, 2013 $56,103
Guest Services Manager Andaz Wall Street New York, NY Apr 05, 2010 $56,000
Guest Services Manager Springhill Suites By Marriott Bel Air, MD Oct 01, 2013 $49,984
Guest Service Manager Interstate Hotels, Inc. Cambridge, MA Sep 27, 2016 $49,130
Guest Service Manager Kitano Arms Corporation New York, NY Nov 29, 2016 $48,961
Guest Service Manager Menlo Management SP LLC DBA Holiday Inn South Plainfield, NJ Aug 20, 2015 $48,048
Guest Service Manager Kitano Arms Corporation New York, NY Nov 29, 2016 $47,980
Operations and Guest Services Managers Foxlease Farms, LLC VA Sep 27, 2013 $47,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Dec 30, 2011 $46,946 -
$52,000
Guest Services Manager Hartford Hotel LLC Bel Air, MD Oct 01, 2011 $46,937
Guest Services Manager Endicott College Beverly, MA May 13, 2010 $43,827
Guest Services Manager Springhill Suites By Marriott Bel Air, MD Oct 01, 2010 $43,618
Assistant Guest Services Manager The Breakers Palm Beach, Inc. Palm Beach, FL Aug 28, 2014 $43,500
Guest Services Manager/Marketing Coordinator Caffe Umbria, Inc. Bartlett, IL Mar 15, 2014 $43,500
Hotel Guest Service Manager KYO-Ya Hotels & Resorts, LP Lahaina, HI Jan 13, 2012 $43,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Oct 01, 2011 $41,891 -
$43,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Sep 20, 2011 $41,891 -
$49,909

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Top Skills for A Guest Services Manager

FrontDeskOperationsGuestServicesDepartmentCustomerServiceEmergencyProceduresPayrollFrontOfficeStaffRoomInventoryEnsureGuestSatisfactionSafetyNightAuditDailyOperationsGuestComplaintsSuperviseBeverageCastMembersVIPCustomerComplaintsCustomerSatisfactionGuestIssuesPBX

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Top Guest Services Manager Skills

  1. Front Desk Operations
  2. Guest Services Department
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Managed front desk operations and the Guest Services department; supervised and motivated 8 employees.
  • Designed and implemented call center and guest services department for this major restaurant operator.
  • Managed and trained employees in day to day operations of customer service, guest services, and customer complaints.
  • Hire, supervise and train front desk agents regarding all aspects of the hotel and emergency procedures.
  • Assisted the general manager with revenue management and keeping departmental payroll within the budgeted forecast.

Top Guest Services Manager Employers

Guest Services Manager Videos

Auto Service Manager, Career Video from drkit.org

Career Advice on becoming a General Manager by Jane G (Full Version)

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