As a guest services manager, your duties include interacting with hotel guests or revoking reservations, ushering in guests upon their arrival, and allowing them to their rooms and apartments. Also, you are to issue lodge keys and gather payment data, direct housekeeping, convey providers, porters, and kitchen workers to satisfy guests' conditions. Also, you are to settle problems, handle discontented guests' queries, and direct third-person services which comprises taxis, trip guides, among many others. You must also analyze the daily condition of the hotels, take care of all phone calls, and give accurate information to guests.
To get this job, you must display great organizational, communication, and also possess excellent interpersonal and problem-solving skills. In addition, you need to have either a bachelor's degree or a master's degree in management. A guest services manager earns an average of $50,356 a year or $24.21 per hour.
There is more than meets the eye when it comes to being a guest services manager. For example, did you know that they make an average of $24.21 an hour? That's $50,356 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many guest services managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, management skills and time-management skills.
If you're interested in becoming a guest services manager, one of the first things to consider is how much education you need. We've determined that 58.3% of guest services managers have a bachelor's degree. In terms of higher education levels, we found that 4.7% of guest services managers have master's degrees. Even though most guest services managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a guest services manager. When we researched the most common majors for a guest services manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on guest services manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a guest services manager. In fact, many guest services manager jobs require experience in a role such as assistant manager. Meanwhile, many guest services managers also have previous career experience in roles such as guest service representative or front office manager.