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Become A Guest Services Manager

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Working As A Guest Services Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,689

    Average Salary

What Does A Guest Services Manager Do

A Guest Services Manager supervises the check-in process, resolves problems that guests may have, and develops programs for special services. They assist staff members in providing better customer service and resolving customers’ complaints.

Do you work as a Guest Services Manager?

Guest Services Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Hotel Manager 3.3 years
Front Desk Manager 2.5 years
Top Employers Before
Manager 6.9%
Internship 5.4%
Cashier 3.9%
Server 3.8%
Top Employers After
Manager 5.5%
Server 2.7%

Do you work as a Guest Services Manager?

Guest Services Manager Demographics

Gender

Female

56.7%

Male

41.6%

Unknown

1.7%
Ethnicity

White

61.5%

Hispanic or Latino

16.2%

Black or African American

11.0%

Asian

7.3%

Unknown

4.0%
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Languages Spoken

Spanish

58.3%

French

12.1%

Portuguese

5.4%

German

4.2%

Arabic

3.8%

Japanese

3.3%

Italian

2.5%

Russian

1.3%

Greek

1.3%

Chinese

1.3%

Hindi

0.8%

Mandarin

0.8%

Norwegian

0.8%

Filipino

0.8%

Cantonese

0.8%

Polish

0.8%

Vietnamese

0.4%

Marathi

0.4%

Gujarati

0.4%

Dutch

0.4%
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Guest Services Manager Education

Schools

University of Phoenix

17.9%

University of Central Florida

9.3%

University of Nevada - Las Vegas

6.4%

Johnson & Wales University

6.2%

Florida State University

5.0%

Cornell University

5.0%

Kaplan University

5.0%

Temple University

4.3%

Florida International University

4.3%

Liberty University

4.3%

Michigan State University

4.1%

Valencia College

3.6%

Northern Arizona University

3.6%

San Diego State University

3.3%

Appalachian State University

3.1%

Winona State University

3.1%

Ashford University

2.9%

Illinois State University

2.9%

Arizona State University

2.9%

Texas State University

2.9%
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Majors

Business

32.2%

Hospitality Management

12.1%

Health Care Administration

8.3%

Communication

5.3%

Management

5.1%

Marketing

4.6%

Psychology

4.5%

Criminal Justice

3.7%

Accounting

3.3%

General Studies

2.6%

Human Resources Management

2.4%

Political Science

2.1%

Education

2.1%

Liberal Arts

1.9%

English

1.8%

Kinesiology

1.7%

Finance

1.6%

History

1.6%

Public Relations

1.6%

Nursing

1.4%
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Degrees

Bachelors

44.8%

Other

26.7%

Associate

11.7%

Masters

10.5%

Certificate

4.0%

Diploma

1.5%

Doctorate

0.8%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Guest Services Manager Salaries

Job Title Company Location Start Date Salary
Assistant Guest Services Manager Adams Hotels International LLC DBA The Chatwal Hot New York, NY Aug 27, 2015 $87,235
Guest Services Manager Northwood Hospitality LLC New York, NY Apr 26, 2012 $80,000
Guest Services Manager TRH Operating Company LLC Bridgehampton, NY Sep 16, 2015 $74,048
Guest Services Manager New York Cruise Line New York, NY Oct 01, 2016 $65,780
Guest Services Manager Hobart Resorts Inc. Key West, FL Jan 15, 2011 $62,000
Guest Services Manager Hobart Resorts, Inc. Key West, FL Jan 15, 2012 $62,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Dec 30, 2014 $61,817
Guest Services Manager TRH Operating Company, LLC Bridgehampton, NY Oct 01, 2012 $60,528
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Sep 20, 2014 $56,638
Guest Service Manager Highgate Hotels LP New York, NY Oct 01, 2013 $56,103
Guest Services Manager Andaz Wall Street New York, NY Apr 05, 2010 $56,000
Guest Services Manager Springhill Suites By Marriott Bel Air, MD Oct 01, 2013 $49,984
Guest Service Manager Interstate Hotels, Inc. Cambridge, MA Sep 27, 2016 $49,130
Guest Service Manager Kitano Arms Corporation New York, NY Nov 29, 2016 $48,961
Guest Service Manager Menlo Management SP LLC DBA Holiday Inn South Plainfield, NJ Aug 20, 2015 $48,048
Guest Service Manager Kitano Arms Corporation New York, NY Nov 29, 2016 $47,980
Operations and Guest Services Managers Foxlease Farms, LLC VA Sep 27, 2013 $47,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Dec 30, 2011 $46,946 -
$52,000
Guest Services Manager Hartford Hotel LLC Bel Air, MD Oct 01, 2011 $46,937
Guest Services Manager Endicott College Beverly, MA May 13, 2010 $43,827
Guest Services Manager Springhill Suites By Marriott Bel Air, MD Oct 01, 2010 $43,618
Assistant Guest Services Manager The Breakers Palm Beach, Inc. Palm Beach, FL Aug 28, 2014 $43,500
Guest Services Manager/Marketing Coordinator Caffe Umbria, Inc. Bartlett, IL Mar 15, 2014 $43,500
Hotel Guest Service Manager KYO-Ya Hotels & Resorts, LP Lahaina, HI Jan 13, 2012 $43,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Oct 01, 2011 $41,891 -
$43,000
Guest Services Manager The Peninsula Beverly Hills Beverly Hills, CA Sep 20, 2011 $41,891 -
$49,909

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Top Skills for A Guest Services Manager

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  1. Guest Satisfaction
  2. Front Desk
  3. Guest Services Department
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
  • Maintained operation of front desk/guest service relations.
  • Prepare annual Guest Services Department operating budgets and manage expenses within budget guidelines.
  • Work with management on customer service initiatives including giving in-service class.
  • Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.5.

How Would You Rate Working As a Guest Services Manager?

Are you working as a Guest Services Manager? Help us rate Guest Services Manager as a Career.

Top Guest Services Manager Employers

Jobs From Top Guest Services Manager Employers

Guest Services Manager Videos

Auto Service Manager, Career Video from drkit.org

Career Advice on becoming a General Manager by Jane G (Full Version)

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