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The differences between guest services managers and guest relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services manager and a guest relations manager. Additionally, a guest relations manager has an average salary of $54,168, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a guest relations manager are guest relations, reservations, and customer service.
| Guest Services Manager | Guest Relations Manager | |
| Yearly salary | $46,930 | $54,168 |
| Hourly rate | $22.56 | $26.04 |
| Growth rate | 6% | 8% |
| Number of jobs | 105,188 | 52,510 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.
Guest services managers and guest relations managers have different pay scales, as shown below.
| Guest Services Manager | Guest Relations Manager | |
| Average salary | $46,930 | $54,168 |
| Salary range | Between $34,000 And $63,000 | Between $36,000 And $80,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | InterContinental Hotels Group Resources, Inc. | Yale University |
| Best paying industry | Hospitality | Hospitality |
There are a few differences between a guest services manager and a guest relations manager in terms of educational background:
| Guest Services Manager | Guest Relations Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | Cornell University | Cornell University |
Here are the differences between guest services managers' and guest relations managers' demographics:
| Guest Services Manager | Guest Relations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 38.9% Female, 61.1% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |