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The differences between guest services managers and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services manager and a guest service supervisor. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $34,413 average annual salary of a guest service supervisor.
The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.
| Guest Services Manager | Guest Service Supervisor | |
| Yearly salary | $46,930 | $34,413 |
| Hourly rate | $22.56 | $16.54 |
| Growth rate | 6% | -4% |
| Number of jobs | 105,188 | 39,559 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.
Guest services managers and guest service supervisors have different pay scales, as shown below.
| Guest Services Manager | Guest Service Supervisor | |
| Average salary | $46,930 | $34,413 |
| Salary range | Between $34,000 And $63,000 | Between $27,000 And $42,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | InterContinental Hotels Group Resources, Inc. | NBCUniversal |
| Best paying industry | Hospitality | Retail |
There are a few differences between a guest services manager and a guest service supervisor in terms of educational background:
| Guest Services Manager | Guest Service Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Cornell University | Cornell University |
Here are the differences between guest services managers' and guest service supervisors' demographics:
| Guest Services Manager | Guest Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 43.7% Female, 56.3% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |