Guest services manager vs guest services

The differences between guest services managers and guest services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a guest services manager, becoming a guest services takes usually requires 6-12 months. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a guest services are guest service, reservations, and customer service.

Guest services manager vs guest services overview

	Guest Services Manager	Guest Services
Yearly salary	$46,930	$27,247
Hourly rate	$22.56	$13.10
Growth rate	6%	-4%
Number of jobs	105,188	94,619
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 45%
Average age	47	40
Years of experience	6	12

What does a guest services manager do?

A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

Guest services manager vs guest services salary

Guest services managers and guest services have different pay scales, as shown below.

	Guest Services Manager	Guest Services
Average salary	$46,930	$27,247
Salary range	Between $34,000 And $63,000	Between $20,000 And $35,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	InterContinental Hotels Group Resources, Inc.	Columbia University in the City of New York
Best paying industry	Hospitality	Retail

Differences between guest services manager and guest services education

There are a few differences between a guest services manager and a guest services in terms of educational background:

	Guest Services Manager	Guest Services
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	Cornell University	-

Guest services manager vs guest services demographics

Here are the differences between guest services managers' and guest services' demographics:

	Guest Services Manager	Guest Services
Average age	47	40
Gender ratio	Male, 44.0% Female, 56.0%	Male, 38.0% Female, 62.0%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%
LGBT Percentage	8%	7%

Differences between guest services manager and guest services duties and responsibilities

Guest services manager example responsibilities.

Maintain, troubleshoot, and manage the hotel's property management systems (PMS) and other computer networks and software.
Manage Sarbanes-Oxley application compliance requirements.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop VIP recognition program to create lasting memories with the resorts group and leisure VIPs.
Full knowledge of resorts' rooms and venues.
Ensure compliance with Sarbanes-Oxley by complying with internal audit requests.

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Guest services manager vs guest services skills

Common guest services manager skills

Reservations, 13%
Excellent Guest, 9%
Front Desk Operations, 7%
Payroll, 6%
Guest Satisfaction, 4%
Cleanliness, 4%

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

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Office and Administrative Industry
Guest Services Manager
Guest Services Manager vs Guest Services

Updated January 8, 2025

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