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The differences between guest services managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services manager and a manager. Additionally, a manager has an average salary of $58,651, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a manager are customer service, payroll, and food safety.
| Guest Services Manager | Manager | |
| Yearly salary | $46,930 | $58,651 |
| Hourly rate | $22.56 | $28.20 |
| Growth rate | 6% | 6% |
| Number of jobs | 105,188 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Guest services managers and managers have different pay scales, as shown below.
| Guest Services Manager | Manager | |
| Average salary | $46,930 | $58,651 |
| Salary range | Between $34,000 And $63,000 | Between $37,000 And $92,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | New Jersey |
| Best paying company | InterContinental Hotels Group Resources, Inc. | - |
| Best paying industry | Hospitality | Finance |
There are a few differences between a guest services manager and a manager in terms of educational background:
| Guest Services Manager | Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Cornell University | University of Pennsylvania |
Here are the differences between guest services managers' and managers' demographics:
| Guest Services Manager | Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |