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Guest services manager resume examples from 2026

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Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a guest services manager resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in guest services manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some guest services manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some guest services manager interviews.

Here are example skills to include in your “Area of Expertise” on a guest services manager resume:

  • Reservations
  • Excellent Guest
  • Front Desk Operations
  • Payroll
  • Guest Satisfaction
  • Cleanliness
  • Night Audit
  • POS
  • Cash Handling
  • Emergency Procedures
  • Guest Complaints
  • Exceptional Guest
  • Front End
  • Front Office Operations
  • Guest Relations
  • Hotel Guests
  • Room Inventory
  • Performance Reviews
  • PBX
  • Guest Issues
  • Hotel Operations
  • Customer Complaints
  • Guest Rooms
  • Hotel Policies
  • HR
  • VIP
  • Bank Deposits
  • PMS
  • Guest Expectations
  • Training Programs

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the guest services manager position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write guest services manager experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

  • Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
  • Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
  • Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are examples from great guest services manager resumes:

Work history example #1

Administrative Assistant

College of Charleston

  • Assisted sales manager and sales staff throughout territory with sale information, lead generation and acquisition of inventory.
  • Prepared large PowerPoint presentations, handling company-proprietary and for official use only documents.
  • Developed and maintained department SharePoint Site.
  • Handled administrative and payroll needs for Process Engineering Department.
  • Balanced checkbooks at the end of each year - Organized files and receipts - Balanced payroll and taxes for employees

Work history example #2

Guest Services Manager

Target

  • Resolved customer issues, in accordance with Target policies ensuring positive outcomes while prioritizing customer satisfaction and maintaining customer loyalty.
  • Received the highest quality assurance rating possible, 5 out of 5 visits from third party quality assurance agency Ever Clean.
  • Cross-trained to work in Starbucks and as a pharmacy technician.
  • Directed recruitment/training/staff development initiatives to maximize productivity through development of a sales team.
  • Explained and enforced corporate policies and procedures for both internal and external stakeholders.

Work history example #3

Guest Services Manager

Target

  • Handled monies including processing and depositing.
  • Enhanced team productivity through mentoring and motivational management.
  • Motivated employees to meet corporate goals for Redcard sign ups each month.
  • Explained and enforced corporate policies and procedures for both internal and external stakeholders.
  • Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details.

Work history example #4

Guest Service Supervisor

Holiday Inn Express

  • Offered support and education to junior staff; personally selected by management to train new GSRs.
  • Organized files, folders, communications logs, as well as, restored and updated procedural logs.
  • Assisted in overseeing that department payroll was in line as budgeted by senior staff.
  • Maintained monthly communication of expectations in department meetings.
  • Coordinated and supervised the execution and delivery of personalized and complementary services to VIP guest rooms.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:
  • The highest degree you have achieved.
  • TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
  • TField of study
  • TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

High School Diploma

2004 - 2004

Bachelor's Degree in kinesiology

University of Iowa, Iowa City, IA

2001 - 2004

Highlight your guest services manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your guest services manager resume:

  1. Food Safety Manager Certification
  2. Certified Hospitality and Tourism Management Professional (CHTMP)
  3. Certified Management Accountant (CMA)
  4. Certified Food Manager (CFM)
  5. Certified Guest Service Professional (CGSP)
  6. ServSafe Food Protection Manager Certification
  7. Certified Manager Certification (CM)
  8. Certified Front Desk Manager (CFDM)
  9. Certified Revenue Management Executive (CRME)
  10. Certified Aviation Manager (CAM)

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