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Become A Guest Services Team Leader

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Working As A Guest Services Team Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

Example Of What A Guest Services Team Leader does

  • Managed the front lanes, jewelry boat, guest services and electronics.
  • Helped drive sales profitably to achieve daily and weekly sales goals.
  • Resolve problems at service desk, electronics, jewelry, Starbucks, and Pizza Hut.
  • Maintain front end merchandising strategy to drive profitable sales.
  • Drive speed, opening check lanes to meet customer need, coach cashiers on speed.
  • Lead a class on coaching and corrective action steps and correspondence with HR.
  • Resolved guest complaints and issues.
  • Train new cashiers and Guest Service desk team members.
  • Cross-trained to work in Starbucks and as a pharmacy technician.
  • Follow company's guidelines for signs at check lanes and guest service areas.
  • Supervised and trained over 30 personnel.
  • Managed the front end of the store: customer service, The Food Avenue, registers, cash.
  • Exceeded personal sales goals and companies.
  • Job Responsibilities: Controlled the entire Front End of the store.
  • Assist in supervising Sales Floor Team Members.
  • Helped to ensure complete customer satisfaction.
  • Managed and coached cashiers, cart attendants and guest service desk.
  • Supervised the check lanes and food service areas.
  • Excelled at driving team to #1 in credit card sales.
  • Cross-trained in Food Services, Photo Lab, and Receiving.

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Top Skills for A Guest Services Team Leader


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Top Guest Services Team Leader Skills

  1. Entire Front End
  2. Guest Service Desk
  3. Supervise
You can check out examples of real life uses of top skills on resumes here:
  • Managed the entire front end and lead successful teams by providing customers with first class service.
  • Managed all front end operations and departments including Checkout Lanes, Guest Service desk, Cart Attendants, and Photo Lab.
  • Hire, train and supervise a team that responds quickly to guests' needs, questions or issues.
  • Maintained the appearance and cleanliness of the cash registers, parking lot, and the sales floor to company brand standards.
  • Implemented new incentive programs and, as a result, successfully increased employee engagement and credit card sales.

Top Guest Services Team Leader Employers

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