Guest services team leader job description

Competitive starting wage of $19.00 an hour.

Did you know you can earn $1,500 NEW HIRE BONUS for being a valued member of our team?

A Sales Gallery Team Lead supervises the Sales Gallery Team to ensure a hospitable, positive and productive environment for our tour guests and Sales team! The Team Lead provides training and support to the Sales Gallery Front Desk team on how to provide the highest level of customer service with all guests at the gallery! This individual represents the Hilton Grand Vacations brand in a positive demeanor and demonstrates our Spirit of Service and behavior at all times when working with both internal and external customers.

Additional Responsibilities:

• Supervises Sales Gallery Team Members' tasks which include greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
• Monitors and maintains opening/closing of the Sales Gallery and assists the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk. Monitors and directs incoming telephone calls to the accurate recipient. Assists with ensuring all shifts are covered on a daily basis.
• Assists with gifting preparation and administration. Responsible for maintaining a cash and voucher bank, and partnering with to reconcile weekly Manager. Responsible for requesting replenishments as needed and managing the inventory for each Team Member, and reporting any discrepancies. Assists in managing the total inventory stock, including ordering and distribution to Sales Gallery Team Members.
• Assists with interviewing Team Members. Actively trains Sales Gallery Team Members 1:1 during their onboarding process. Cross trains all new hire Team Members with Sales Gallery Desk procedures and policies, with emphasis on new Team Member training and development within the existing team.
• Assists in handling owner/guest service issues that may arise and determines resolution and follow-up actions as needed. Reports any unsolved problems or raised issues to Manager.
• Works with Business Manager on Team Member performance and development plans.
• Liaison with Hospitality, Sales and Marketing Leadership to communicate day to day operational issues, and be the acting Manager on duty (MOD) when the Business Manager is not available.
• May be required to help with additional duties and special projects as assigned by Management.

Qualifications

What are we looking for?

Required Qualifications:

• High School Diploma
• 3+ years experience in Operations, Front Desk, or Reservations in a hospitality capacity
• Previous training experience
• Ability to work a flexible schedule including weekends
• Effectively communicate both written and verbal and the ability to comprehend simple instructions and short correspondence.
• Strong dedication to the consistent delivery of quality guest service

Preferred Qualifications:

• Bachelors Degree
• Previous experience with CHORUS and VOICE systems

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

-40 % off furniture and much more perks

Flexible part time schedule and pay starts at $18

As a Guest Services Team Leader, you will be responsible for:

• Assisting with coordinating the schedules and activities of Guest Service Representatives
• Greeting customers with enthusiam
• Providing courteous service/assistance to store and theatre visitors
• Serving food and refreshments at the concession area (including cashiering)

The qualified candidate will have:

• 2-4 years experience in a related area
• Exceptional customer service and interpersonal skills
• Excellent oral/written communication skills
• Nights and weekends required

Ask any J-Teamer and you’ll quickly realize we are not your “average” employer. At Jordan’s we provide:

• We are a financially stable Berkshire and Hathaway company that is growing.
• The average tenure of our employees is an average of 11 years of service
• The majority of our management team have been promoted from within

We recognize what is important to our employees. Of course we offer the typical benefits such as medical, dental, vision, and paid time off, and 401k. It’s the extra perks that put the package over the top! Some of the additional benefits include:

• 40% Employee Discount on merchandise
• Tuition Reimbursement. Up to $5,250.
• In addition to 15 paid days off within your first year you also receive a day off to celebrate your birthday!
• On-site Gym (select locations)
• Adoption Assistance to defray the costs incurred in adopting a child

Part Time Employees earn paid time off and are eligible to participate in the 401k plan. If you work over 24 hours per week, you also are eligible for medical and dental insurance.

Jordan’s Furniture is a leader in the furniture retail market. Attracting and retaining great employees is one of our top priorities.

Jordan ’s Furniture is an Equal Opportunity Employer

**Create Your Experience of a Lifetime!**

Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**

+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

+ MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities

+ 401(k) Retirement Plan

+ Employee Assistance Program

+ Excellent training and professional development

+ Referral Program

Seasonal Full Time roles are eligible for the above, plus:

+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

+ Free ski passes for dependents

+ Critical Illness and Accident plans

The Guest Services Lead for Keystone Property Management, you will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, take guest messages, and perform Wake-Up calls in accordance with AAA standards. When necessary the Guest Services Lead will handle escalated calls and guest issues, promptly with the utmost professionalism.

**Responsibilities include (but are not limited to):**

+ Assist Guest Services Manager in training new and existing staff.

+ Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager

+ Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.

+ Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls.

+ Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.

+ Explain guest pay folios over the telephone and e-mail receipts.

+ Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

+ Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.

**Qualifications:**

+ High school diploma or equivalent - required

+ Previous experience in guest service - required

+ Microsoft office proficiency - required

+ Flexible schedule - required

+ Read, write, speak, and comprehend English - required

+ College degree - preferred

+ Previous experience in Lodging/Hospitality/Call Center - preferred

+ Previous supervisory experience - preferred

The budgeted range starts at $19. Actual pay will be adjusted based on experience.

_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._