Take the lead in delivering exceptional guest experiences as a GuestServices Manager in the corporate housing industry.
This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.
What You'll Be Doing:
Lead and manage the GuestServicesteam, ensuring smooth daily operations.
Drive a perfectionist, guest-first approach across all service functions.
Analyse service trends and introduce strategies to enhance the guest experience.
Oversee guest escalations from start to resolution with a proactive approach.
Compile and deliver monthly guestservices reports to management.
Lead process improvement initiatives and foster team buy-in for new ideas.
Monitor and update the portal with guest-reported issues.
Ensure the internal portal accurately reflects all reservation details.
Provide emergency support via the out-of-hours telephone line as required.
Collaborate cross-functionally to ensure consistent service quality.
Train and mentor team members to uphold service excellence standards.
Maintain detailed records and documentation to support guest relations.
What We're Looking For:
Experience in guestservices within the relocation or moving industry is essential.
Proven leadership skills with a professional, solution-oriented mindset.
Strong written and spoken English communication skills.
Proficiency in MS Word, Excel, and service management systems.
Ability to remain calm under pressure and effectively manage multiple priorities.
Organised, detail-focused, and driven by a passion for guest satisfaction.
$38k-52k yearly est. 1d ago
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Senior SAP S/4HANA Work & Service Management Lead (Remote)
IBM Computing 4.7
Remote guest services team leader job
A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients.
#J-18808-Ljbffr
$71k-89k yearly est. 4d ago
Team Lead, Scientific Data Workflow Automation
Tetrascience
Remote guest services team leader job
What You Will Do
What You Will Do
Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data
Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products.
Support pre-sales in designing and scoping technical projects
Run the agile development process: standups, planning, refinement, and delivery meetings
Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating
Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment
Deliver complex, high-quality client projects quickly
Provide product feedback and help engineers turn projects into core product improvements
Self-start and make progress in the face of ambiguity and conflicting requirements
Work with a geographically dispersed team, in various time zones (especially EMEA)
Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback.
Mentor engineers towards leadership and grow the team's capabilities
What You Have Done
What You Have Done
8+ Years of experience in Python with a focus on data
3+ Years of experience in Life Sciences or with scientific data
3+ Years of experience managing multiple simultaneous projects
Experience leading and coordinating teams of engineers across diverse projects
Experience estimating complex software projects and being accountable for delivery
Expertise in SQL, RDS, and associated technologies
Excellent communication skills, including technical writing
Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus
Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus
Benefits US
Benefits US
100% employer-paid benefits for all eligible employees and immediate family members
Unlimited paid time off (PTO)
401K
Flexible working arrangements - Remote work
Company paid Life Insurance, LTD/STD
A culture of continuous improvement where you can grow your career and get coaching
We are not currently providing visa sponsorship for this position
#J-18808-Ljbffr
$60k-116k yearly est. 19h ago
Team Lead, Scientific Data Workflow Automation
Tetrascience, Inc.
Remote guest services team leader job
Who We Are
TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes.
TetraScience is the category leader in this vital new market. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom
In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective.
It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day.
What You Will Do
Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data
Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products.
Support pre-sales in designing and scoping technical projects
Run the agile development process: standups, planning, refinement, and delivery meetings
Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating
Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment
Deliver complex, high-quality client projects quickly
Provide product feedback and help engineers turn projects into core product improvements
Self-start and make progress in the face of ambiguity and conflicting requirements
Work with a geographically dispersed team, in various time zones (especially EMEA)
Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback.
Mentor engineers towards leadership and grow the team's capabilities
What You Have Done
8+ Years of experience in Python with a focus on data
3+ Years of experience in Life Sciences or with scientific data
3+ Years of experience managing multiple simultaneous projects
Experience leading and coordinating teams of engineers across diverse projects
Experience estimating complex software projects and being accountable for delivery
Expertise in SQL, RDS, and associated technologies
Excellent communication skills, including technical writing
Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus
Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus
Benefits US
100% employer-paid benefits for all eligible employees and immediate family members
Unlimited paid time off (PTO)
401K
Flexible working arrangements - Remote work
Company paid Life Insurance, LTD/STD
A culture of continuous improvement where you can grow your career and get coaching
We are not currently providing visa sponsorship for this position
#J-18808-Ljbffr
$60k-116k yearly est. 3d ago
Real Estate Team Lead
Vylla
Guest services team leader job in Columbus, OH
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$44k-88k yearly est. 3d ago
Client Service Desk Team Leader - Director
Morgan Stanley 4.6
Guest services team leader job in Columbus, OH
Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success.
Department Profile
Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high-quality technology solutions and support functions to our internal end users as well as external clients. Our goal is to ensure all users across the firm can perform their job efficiently with minimal to no interruption.
Position Description
WS is seeking a technical teamleader to help the lead and shape the service desk while adhering to the firm's core values. The ideal candidate will be a leader and functional owner, motivating and coaching their team with the goal of providing world class customer service.
Job Description:
Responsible for overseeing a team of service desk professionals supporting the internal and external Morgan Stanley population
Serve as the functional owner of a technical client-facing service desk, overseeing data transfer protocols including login credential rotations, PGP key management, FTP/SFTP configuration, and ongoing system maintenance and administration
Responsible for SLAs across multiple inventory streams, including call management, email correspondence, ticket aging and resolution, and real-time 24x7 system health monitoring
Provide timely feedback, training, and coaching 50% of the time with a focus on driving efficiency of work execution while providing a world-class service experience
Support interviewing and onboarding of top talent
Conduct performance management to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates
Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements
Drive growth and development of team members
Qualifications:
3-5 years previous technical or customer serviceleadership experience
Previous service desk experience
Excellent problem-solving skills with passion for process improvement
Passion for providing feedback & coaching
Excellent written and oral communication skills
Experience with financial service firms
College degree or equivalent experience
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
$82k-108k yearly est. Auto-Apply 48d ago
Lead, Game & UA Analytics - Client Services
Xsolla
Remote guest services team leader job
ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
We're launching a client-facing analytics service that gives studios a free diagnostic and action plan. Typical outputs include 1-2 revenue-tied A/B tests, Live ops, UA recommendations, and useful benchmarks from similar titles. We will run funnel audits, help with product adoption, and tell a clear story for execs so teams can confidently ship changes. We also connect specialists on both sides to remove bottlenecks. Responsibilities
Lead discovery and scope diagnostics that translate business goals into testable hypotheses
Craft simple, exec-ready narratives non-analysts can rally behind
Recommend and help launch high-leverage A/B tests and UA optimizations
Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined
Use genre benchmarks to contextualize results and capture repeatable wins
Share market insights that inform future Xsolla products
Qualifications
3-8+ years in game analytics with a track record of presenting to non-analysts
Comfortable across UA, creatives, MMPs, monetization/live-ops, and payments conversion
Solid SQL and BI literacy; you can validate metrics and sanity-check pipelines
Experience designing and interpreting A/B tests
Client-facing or consulting experience is a plus
Deep understanding of SQL, Python, or R
Nice to have
Language coverage for key markets (Russian, Chinese, Korean; others welcome)
Experience building benchmarks or productized analytics playbooks
Data and tools
We plug into the customer's stack (Snowflake, S3, Redshift, Azure; JSON/SQL) rather than replacing their BI
We may use third-party sources like AppsFlyer, Adjust, GA/GA4, Unity Analytics, and Firebase
Don't meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don't meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn't even know we need.
Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:For the Operations Director - China position, we will conduct a background check that may include the following:Criminal history check Employment verification Education verification Credit history check Professional license verification
Relevance to Job Responsibilities:The background check is relevant to this position because the following role responsibilities include creating assets for branding, and accessing confidential company data.
Rights Under the Fair Chance Act:Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact ******************.
Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this
Xsolla Privacy Notice for Job Applicants
. Please direct any inquiries regarding your data privacy to ******************.
$60k-103k yearly est. Auto-Apply 60d+ ago
Producing Team Lead, Mortgage Closing - West Coast
Lower 4.1
Remote guest services team leader job
Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
Job Description:
We are a nationwide mortgage lender specializing in residential and commercial lending. The Producing Closing Team Lead works directly with the Closing Manager to manage the day-to-day functions of the Closing Department, while continuing to carry a pipeline of their own. The Team Lead will also work directly with the closing team members to assess and resolve loan level items.
Work Location: Remote - West Coast
Shift: 8:30am - 6:00pm PST
Pay: $72,000 - $87,000
What you'll do:
Maintain and close your own pipeline of loans while overseeing daily activities of the loan closing department.
Lead and manage the closing team, ensuring operational efficiency, compliance with company, federal, state, investor, and regulatory guidelines, and outstanding customer service.
Partner with Sales, Compliance, and other operational areas to align processes, resolve issues, and support business growth.
Develop and implement policies, procedures, and new processes to improve efficiency, technology adoption, and scalability.
Provide coaching, mentorship, and training to closers and operational staff; facilitate ongoing development programs to build team capability.
Monitor performance, deliver feedback, and support talent development through both informal coaching and formal evaluation processes.
Review, approve, and document exception conditions or non-routine actions; resolve complex or sensitive issues and provide research and resolution support to management.
Prepare and deliver reports and performance insights to management and sales leadership as needed.
Stay current on industry laws, regulations, and exceptions impacting loan closing functions.
Who you are:
Experienced closer with 3+ years of senior-level closing experience, including FHA, VA, Conventional, Jumbo, ARM, DPA/Bond, and HELOC/HELOAN loans (all required).
Prior leadership experience with proven ability to mentor, coach, and motivate staff.
Thorough knowledge of federal, investor, and bank regulations.
Proficient with Encompass mortgage loan system, imaged-based loan document storage, Microsoft Office, and database reporting.
Strong communicator with excellent verbal, written, and interpersonal skills.
Analytical and detail-oriented, with strong problem-solving, time management, and organizational abilities.
Comfortable implementing policies and procedures and collaborating across all levels of staff and management.
High School Diploma or equivalent required.
Why you'll love working at Lower:
You'll be surrounded by talented, dedicated people who believe in the company's mission.
You'll be able to shape the future of Lower's user experience.
You'll join a locally and nationally recognized best place to work that values promotion from within.
There is opportunity for professional growth and development.
What you'll get:
Extended benefit offerings including medical/dental/vision, life insurance short- and long-term disability, and parental leave
Paid holidays and paid time off
401K with company match
Discounts on home mortgage refinances or purchase
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Privacy Policy
$72k-87k yearly Auto-Apply 60d+ ago
Lead Specialist, Front Office Advice & Guidance
Empower Retirement 4.3
Remote guest services team leader job
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Lead Specialist of Advice and Guidance, you will play a key role in ensuring Empower delivers consistent, compliant, and high-quality advice to clients across its front-office channels. You'll serve as a subject matter expert for complex advice and supervisory questions, lead the development of policies and procedures that promote best-interest standards, and partner across Compliance, Supervision, and Business teams to strengthen Empower's advice framework. Your work helps protect clients and supports Empower's mission to deliver trusted, transparent financial guidance.
What you will do:
Provide advice and regulatory interpretation to front-office teams on complex advice and supervision matters
Act as an escalation point for issues related to advice delivery, investment recommendations, and oversight
Design and enhance programs that promote advice quality, suitability, and best-interest compliance across broker-dealer and advisory channels
Develop and deliver training and communications on advice standards and regulatory expectations
Collaborate with Compliance, Supervision, Legal, Operations, and business leadership to align advice delivery with Empower's compliance framework
Research evolving SEC, FINRA, DOL, and state requirements; recommend updates to policies and processes
Prepare reports and presentations for leadership on advice oversight trends and program effectiveness
Represent Advice and Guidance on committees and workgroups focused on policy, risk, and regulatory change
Mentor peers and provide technical and procedural support to promote consistency in advice oversight
Support responses to internal audits, regulatory exams, and special projects to improve advice infrastructure and technology
What you will bring:
Bachelor's degree or equivalent experience
7+ years of financial services experience, including 3+ years in advice, supervision, or compliance oversight
Must have the ability to learn and develop a deep understanding of the business; build strong relationships through regular communication and active participation in committees and projects; and objectively assess inherent regulatory risks. This includes developing a comprehensive understanding of the control environment, accurately identifying weaknesses, measuring control effectiveness, and partnering with the business to advocate for and drive effective remediation
FINRA Series 7 and 65 (or 7 and 66) plus 9/10 or 24 required, or ability to obtain within corporate timelines. FINRA fingerprinting required
Strong understanding of advice delivery, suitability, and best-interest obligations under SEC, FINRA, and DOL regulations
Proven ability to interpret and draft policies and apply regulatory guidance to business practices
Excellent analytical, investigative, and written communication skills
Ability to manage multiple priorities and make sound, independent, risk-based decisions
Strong collaboration and relationship-building skills across business and control functions
What will set you apart:
Recognized subject matter expertise in advice delivery and supervisory oversight
Experience enhancing compliance programs or advice governance frameworks
Must bring a true “challenger” mindset paired with strong relationship-building skills that support long-term, collaborative partnerships with business leaders
Track record mentoring peers and supporting cross-functional initiatives
Familiarity with technology tools and data analytics that strengthen compliance monitoring
Demonstrated success improving advisor experience through clear guidance and streamlined processes
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range
$96,100.00 - $135,700.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
•
Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
01-17-2026
Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.
$96.1k-135.7k yearly Auto-Apply 13d ago
Benefit Team Supervisor
Griffiths Organization
Remote guest services team leader job
Are you ready to make a meaningful impact while embracing the freedom of remote work? AO South is seeking motivated, service-driven professionals to join our growing team. We're on a mission to help veterans, union members, and their families secure essential life and accidental benefit coverage that protects their financial legacies.
This is an opportunity to build a purpose-driven career that combines flexibility, professional growth, and the satisfaction of helping others-without the limitations of a traditional office environment.
What Makes This Opportunity Exceptional
Work From Anywhere: Enjoy the freedom of remote work and eliminate daily commutes.
Unlimited Earning Potential: Commission-based structure where top performers earn $100K+ annually.
Warm Leads Provided: No cold calling-connect with qualified members already interested in our programs.
Zero Startup Costs: All tools, resources, and training provided at no cost.
Performance-Based Rewards: Earn bonuses, recognition, and incentive trips for outstanding results.
Union Membership & Stability: Become part of OPEIU Local 277, backed by AO's 70+ year legacy of service and stability.
Key Responsibilities
Conduct virtual consultations with members to assess their insurance needs.
Recommend customized supplemental insurance plans aligned with client goals.
Guide clients through the enrollment process with clarity and professionalism.
Provide ongoing policy support, including updates and claims assistance.
Maintain compliance with company and state regulations to ensure transparency and trust.
Qualifications
Strong Communication Skills: Excellent verbal and written ability to connect with clients effectively.
Self-Motivated & Goal-Oriented: Passion for helping others while achieving personal and team success.
Tech-Savvy & Organized: Comfortable using digital tools and managing time efficiently in a remote environment.
Problem-Solving Skills: Resourceful approach to addressing client needs and delivering solutions.
Sales or Customer Service Experience: Preferred but not required; full training is provided.
Life Insurance License: Must be able to obtain one (AO South provides support for licensing).
Requirements
Must be legally authorized to work in the United States.
At this time, AO South cannot hire non-U.S. residents or citizens.
$100k yearly Auto-Apply 5d ago
Review Team Lead
Disco 4.7
Remote guest services team leader job
Your Impact
The Review Team Lead works side-by-side with our review teams to leverage DISCO AI for the purpose of document review. They oversee and train first-level and quality control reviewers. They provide insights and perspective to improve client outcomes by increasing efficiencies and the quality of our work product. They also drive exceptional outcomes leveraging dataset trends, review quality, and alignment of features and workflows within the context of case-specific constraints.
What You'll Do
Review Team Management and Collaboration: Serves as the main point of contact for review teams during DISCO Managed Review projects. Creates a collaborative team environment and addresses potential issues to ensure client and reviewer satisfaction. Analyzes dataset trends, identifies potential problems, and implements solutions for clients and reviewers. Implements and suggests changes to AI-driven workflows, reducing client costs and enhancing speed-to-evidence.
Documentation and Communication: Maintains and improves DISCO standard documentation, including review protocols, status reports, and training guides. Provides feedback and guidance to reviewers, ensuring industry-leading speed and accuracy.
Quality Control and Talent Development: Implements review and quality control workflows to ensure accuracy and efficiency. Exercises quality control and training/query resolution responsibilities with respect to the review teams. Fosters talent development, training, and continuous improvement within the review teams.
Client Engagement and Service Orientation: Provides solutions to clients by understanding their pain points and providing solutions through collaboration and technology. Tracks operational parameters, cost, efficiency, and quality metrics to suggest improvements.
Who You Are
Juris Doctor, please note you must maintain an active law license and be in good standing with the bar association of the jurisdiction in which you reside
2+ years of document review experience at a law firm, in-house legal department, consulting firm, or managed review provider
1+ years of quality control experience on managed review projects
Experience with one or more review platforms such as DISCO, Relativity, Everlaw, Axcelerate, etc.
Strong understanding of AI capabilities and applications
Adapt work schedule to support global client engagements in various time zones.
Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.
Perks of DISCO
Open, inclusive, and fun environment
Benefits, including medical, dental and vision insurance, as well as 401(k)
Competitive salary plus RSUs
Flexible PTO
Opportunity to be a part of a company that is revolutionizing the legal industry
Growth opportunities throughout the company
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$62k-104k yearly est. Auto-Apply 1d ago
Janitor Team Lead (PM Shift, Part-Time)
CSI International 4.1
Guest services team leader job in Reynoldsburg, OH
Job Description
Who We Are:
CSI International Inc, founded in 1989, provides integrated building services to clients in real estate, property management, pharmaceuticals, telecommunications, higher education, manufacturing, and insurance. Throughout CSI International Inc.'s constant growth and evolution, our primary goal - exceeding our clients' expectations - has remained unchanged. Because of this, we enjoy an incomparable reputation for cost-effective solutions with responsive services with uncompromising quality.
What you'll be doing:
We are looking for an efficient Janitorial Team Lead to lead our janitorial staff. The janitorial team lead's responsibilities include reporting absences, keeping track of inventory, and assisting their team with work assignments.
Janitorial Team Lead Responsibilities:
Assist thejanitorial staffwiththeir workassignments.
Ensure that establishedcleaningstandards are metby the team.
Serve as a role model for the janitorial staff, promoting excellent cleaning standards and employee relations.
Taking inventory of all cleaning supplies and equipment and informing management when supplies are depleted.
Providing training and guidance to janitorial staff.
Attending meetings and in-service training sessions as required.
Performing all janitorial duties.
Other duties as assigned by your supervisor.
Janitorial Team Lead Requirements:
2+ years of proven experience workingin the janitorial industry.
Previous janitorial lead experience preferred.
Working knowledge of various cleaning methods.
Excellent organizational skills.
Effective communication skills.
Exceptional customer service skills.
High school diploma, GED, or suitable equivalent.
Authorized to work in the U.S. - We Use E-Verify
***CSI International, Inc. is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
***Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of CSI International, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. CSI International, Inc. also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at ************.
Monday - Friday
6:00pm - 11:00pm
$73k-120k yearly est. 27d ago
Team Lead, Configuration Testing (Benefits Configuration Testing)
Caresource 4.9
Remote guest services team leader job
The Team Lead, Configuration Testing is responsible for day-to-day activities surrounding the knowledge and insight around testing of medical benefits, provider reimbursement, letters, claims workflow and clinical editing.
Essential Functions:
Responsible for day-to-day activities surrounding the knowledge and insight around testing of medical benefits, provider reimbursement, letters, claims workflow and clinical editing
Guide and direct successful completion of daily tasks. Responsible for onboarding, training and development of staff
Prioritize all work, requests and activities. Escalate any area of significant resource contention along with recommendation for resolution
Track issues and status to ensure proper follow-up, coordination with business area and provide solutions
Update project that configuration is involved with and coordinate any needed changes with manager
Provide management with ticket dashboards. Identify root cause of issues and appropriate pro-active resolution to reduce tickets in the future
Ensure ticket controls, communication and approvals are followed prior to system implementation
Maintain and support fee schedules and methodology is consistent with required standards
Provide oversight to vendor management tasks conducted by team members. Ensure timely responses and resolution
Assist in auditing system configuration to ensure accuracy and internal controls are in place to minimize potential fraud and abuse and any business issues
Perform any other job duties as requested
Education and Experience:
Bachelor's Degree or equivalent years of relevant work experience is required
Minimum of three (3) years of health plan business or systems solutions experience is required
Exposure to Facets or equivalent system is preferred
Prior supervisory experience is preferred
Competencies, Knowledge and Skills:
Advanced computer skills and abilities in Facets or similar processing systems
Medical terminology
Advanced proficiency in Microsoft Suite to include Word, Excel and Access
High level of programming and systems development knowledge
Effective identification of business problems, assessment of proposed solutions to those problems, and understanding of the needs of business partners
Demonstrated ability to successfully define a portfolio of initiatives including business requirements gathering, definition/prioritization, project scope definition, project staffing requirements, application configuration, testing approach, training, documentation, reporting strategy, and change management process
Knowledge of regulatory reporting and compliance requirements
Excellent listening and critical thinking skills
Effective problem solving skills with attention to detail
Excellent written and verbal communication skills
Ability to work independently and within a team environment
Strong interpersonal skills and high level of professionalism
Ability to develop, prioritize and accomplish goals
Proper medical coding knowledge and claims processing skills
Licensure and Certification:
Certified Professional Coder (CPC) is preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$81,400.00 - $130,200.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-GB1
$81.4k-130.2k yearly Auto-Apply 60d+ ago
Customer Support Team Lead
Boulevard Ford 4.6
Remote guest services team leader job
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels.
T1 Team Leads contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets, owning escalations from other T1 squads, supporting T1 Managers, and contributing to team enablement. This role reports directly to the T1 Senior Manager.
This Team Lead will work Mon-Friday, 9-6 local + on-call Incident coverage (Saturday, some holidays, etc.).
What you'll do here:
Spend ~10-20% of the day supporting T1 Managers by:
Contributing to knowledge, SOP, and macro management
Surfacing process and product improvements
Conducting peer enablement and mentorship
Occasionally running team meetings in Support Manager absence
Assisting Support leadership with ad hoc duties and projects
T1 Ticket QA (calibrated with T1 managers)
Spend ~60-70% of the day owning complex T1 tickets and T1 escalations:
Assist customers via live chat, email, text, phone, and screen-sharing.
Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
Distill and effectively communicate technical information to customers with varying technical acumen.
Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case.
De-escalate spicy interactions with confidence (including escalations from more junior T1 specialists), effectively escalating through defined channels to resolve issues when necessary.
Flex into other T1 ticket queues as needed based on volume fluctuations
Identify incidents and accurately follow incident response protocol as Support Incident Commander (rotating with T1 Managers)
Demonstrate agility, resilience, and the ability to exercise good judgement and critical thinking under pressure.
Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities.
Collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams.
What you need to thrive:
Experience: 3-5+ years technical support experience in a fast-paced SaaS startup environment, including minimum 1-2+ years in a senior Support role. Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, users, scheduling, payments, inventory or a combination of several of these using internal resources and external tools such as Postmark. Well-versed in incident response at the Tier 1 Support level.
Joy for details: Every
i
is dotted, every
t
is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure!
Let's-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment!
High EQ: You're a natural peer leader, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.
Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills.
Patience, Positivity, Problem solving: Acting as a peer leader on the Support team requires an extra dose of patience, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention.
Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays
How We'll Take Care Of You:
Your total budgeted cash compensation for this role is between $63,000 - $91,000 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.
In addition to the wonderful people you'll get to work with and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically.
✨ We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
🏝 Take a break whenever you need with our flexible vacation day policy.
🖥 Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month.
💚 Family planning resources and specialized support programs.
🔮 Equity: get ahead on the ground floor and grow with Boulevard.
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$63k-91k yearly Auto-Apply 60d+ ago
Personal Advisor Team Lead
Community Choice Credit Union 3.7
Remote guest services team leader job
Purpose & Core Values
The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.
Position Summary
This position is responsible for serving as the Credit Union's lead personal advisor including handling member transactions and member center operations in an expert fashion with expert knowledge and service focus. This position meets or exceeds individual sales and service goals and acts as a mentor to the personal advisors and member center. In the absence of a Member Center Assistant Manager, this role would be responsible for the daily operations of the member center. As a member of the member center leadershipteam, this position will promote, mentor, and coach staff on meeting and exceeding sales and service goals. This role is an individual contributor at the Credit Union.
Core Competencies
Core Values:
Committed : We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
Charitable : We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
Credible : We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union.
United : We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.
Adaptability/Initiative : Adjusts quickly and effectively to changing conditions and demands, views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Is able to take on a variety of different tasks and roles in the organization. Can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload. Looks for new and productive ways to make an impact/value to the organization and/or team. Demonstrates a positive attitude when faced with organizational change and generates constructive feedback for continuous improvement. Demonstrates a professional demeanor.
Position Competencies
1. Member Service Skills : Manages member accounts in a manner that ensures that the member needs are understood and met. Provides timely and professional service to both internal and external members; is responsible and impactful to member needs and requests; is always courteous/inviting to the member and considers the needs of the member when making decisions. Applies a 'member-centric' approach by using the Member Action Plan in order to uncover opportunities to improve our members' financial lives by saving them money, making them money, or making their banking easier and more convenient. Utilizes and recommends available resource departments to members that best fit their needs, such as Business, Investment, or Mortgage Services. Effectively assists members and staff in solving accounts related issues by listening, collecting data, securing answers, and reporting results. Retains and grows member relationships by fulfilling theirs commitments and earning the member's trust.
2. Sales Skills : Develops new business, identifies, and sells to member needs, translates product features to benefits, has good listening skills, is sensitive to members' needs, delivers effective presentations, negotiates well, and uses closing skills appropriately. Possesses adequate product knowledge as measured through assessments administered annually. Meets or exceeds sales goals and contributes to organizational and member center goals. Builds rapport with members to sustain long term relationships and grow continued business.
3. Role Mastery of Essential Duties: Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.
Essential Duties:
Perform operational tasks that assists member center management with the day to day responsibilities of the member center (vault management, opening and closing procedures, cash management, reports and accounting needs, compliance needs, etc.).
Ensure accuracy and thoroughness of documentation and data entry during account opening, loan application/closings, and maintenance of memberships.
Assist management in providing effective training, transactional coaching and mentoring techniques to existing and new team member's regarding all aspects of sales and service to ensure individual goals and growth targets of the credit union are met.
Assist with schedule development and ensure staff is available at all times to provide quality service to the membership.
Balance the branch general ledgers, vault, and cash dispensers, to ensure compliance with credit union policies.
Responsible for the ordering of cash shipments for the vault and ATM to ensure sufficient funds are available for our membership.
Monitor and report any out of balance conditions of concern to necessary parties to ensure the credit union out of balance guidelines and regulations are in compliance.
Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below is representative of the knowledge, skill, and/or ability necessary for this position.
Remote Work Eligibility
Position is fully Onsite
Reasonable Accommodations
The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.
Education
High school diploma or equivalent: Required
Experience
Two to five years of similar or related experience.
Skills & Abilities
Excellent member service skills and communication skills.
Familiarity with financial industry.
Thorough knowledge of branch operations and procedures.
Excellent sales and service aptitude and capability.
Excellent training, and coaching abilities.
Well organized and ability to prioritize tasks.
Completion of the FiCEP Certification per Standardized Financial Planning within established deadline.
Completion of the Mentor Development Program.
Mental Demands
The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
General Statement
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
$30k-40k yearly est. Auto-Apply 3d ago
Team Leader
Jenis Splendid Ice Creams LLC 4.3
Guest services team leader job in Columbus, OH
Job Description
In Columbus, our Team Jeni's TeamLeaders have the opportunity to earn an average of $21.11 per hour!*
*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.
In Ohio, if the average hourly earnings of a TeamLeader are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $16 per hour for that pay period.
Jeni's Splendid Ice Creams is searching for part-time TeamLeaders to join our Easton team.
At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.
Team Jeni's TeamLeaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.
As a TeamLeader, you will:
Serve the ice cream Time magazine calls “the best in America”
Gain valuable real-world business and entrepreneurship experience
Work in an environment oriented around serving each other and making people's day
Lead shifts and act as a role model for other team members
Have opportunities for growth within a growing company
Receive competitive compensation
Qualities of TeamLeaders:
Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
Resourceful and calm when challenges come up
Have great judgment, common sense, and be skillful interpersonally
Familiar with (and be able to articulate to customers) what distinguishes Jeni's Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
Available to work weekends, late nights (past 11 p.m.)
Provide consistent, world-class service to every single customer
Reliable, on time, and ready to hustle for every shift
Committed to the well-being of their shop team, their community, and the environment around them
About Jeni's Splendid Ice Creams:
Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.
Our TeamLeaders make a difference in their shop, their community, and in how they partner with their team and serve their customers. If this opportunity sounds delicious to you, please apply.
Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.
$16-21.1 hourly 13d ago
Network Team Leader, TRC
Western Kentucky University 4.4
Remote guest services team leader job
Show Job Details for Network TeamLeader, TRC Apply Now for Network TeamLeader, TRC Network teamleaders lead planning and facilitating training opportunities and development and implementation of a diligent recruitment plan semiannually and providing ongoing peer support to regional foster/adoptive/kinship parents, in addition to the supervision and support of their Network team members.
Leaders are expected to schedule and lead monthly team meetings, maintain regular communication with the program coordinator and their team members, and ensure all team members are completing necessary paperwork.
This is a remote position; however, must be available on campus,if ever needed. This is a grant funded position. Continuation is dependent upon funding/need.
Job Requirements:
Must be a current foster or adoptive parent with a Kentucky agency with at least 3 years of experience, or have adopted from Kentucky's foster care system, and be in good standing with the Cabinet for Health and Family Services.
Additional Information:
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ***************** or by phone at **************. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's **************************** website.
Information concerning educational programs offered by WKU are provided at: **************************************
For information related to job postings, please email ******************.
$29k-41k yearly est. Easy Apply 28d ago
RCM Admin Team Lead (Remote)
Labcorp 4.5
Remote guest services team leader job
ACCOUNTS RECEIVABLE SPECIALIST - SRO
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
Accounts Receivable Team Lead- (SRO) Expectations:
Lead by Example: Adhere to company policies, scheduled breaks and lunches, manage idle time, and maintain appropriate internet usage.
Foster Teamwork: Build and maintain positive working relationships with team members.
Communicate Effectively: Ensure clear, professional, and timely communication.
Adaptability: Maintain a positive attitude and flexibility during organizational or process changes.
Multitasking: Demonstrate strong ability to manage multiple priorities efficiently.
Responsibilities and duties may include but are not limited to:
Explanation of Benefits (EOB) knowledge: Interpret EOBs to resolve questions
Billing screens knowledge: Navigate AR/billing applications and screens efficiently to research
Turnstyle proficiency: Use Turnstyle to pull in additional information
Assign work and projects.
Complete daily/weekly reports and assigned tasks.
Monitor team performance and workflow.
Perform audits of team members' work and provide feedback to supervisors.
Assist with processing during overtime hours.
Help write or update OSWs & SOPs; share best practices with the team.
Support performance observations and audits of processes and individual work.
Assist supervisor in planning and obtaining GO meeting materials.
Respond to emails within a 48-hour turnaround time (TAT).
Qualifications
High school diploma or equivalent required.
Minimum 3 years of work experience (preferably in cash applications, AR, healthcare/medical billing).
Previous leadership and mentorship experience strongly preferred.
Ability to identify improvement opportunities and make recommendations.
Application Window Closes: 1/21/2026
Shift: Monday-Friday 8am-5pm (EST)
Pay Range: $19.00-$22.00 (State minimum wages apply if higher)
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Guest services team leader job in Jeffersonville, OH
31119
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 1022
Rack Room Shoes 1022
Pay Range: 10.75
Destinations Outlets
8000 Factory Shops Blvd
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Jeffersonville, Ohio US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.