Guest services team leader resume examples from 2026

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Updated March 26, 2025

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Guest services team leader resume

Stephen Coleman

(960) 555-5413 | scoleman@example.com

New York, NY | 18068 E. Evergreen Ave. - 69268

Work experience

2017 - Present
Guest Services Team Leader, Pret a Manger - New York, NY
- Promoted to Guest Service Advisor where I recommended our different services to customers Trained, on average, two employees a month
- Resolve customer complaints regarding sales and service.
- Prepare for opening and closing of facility for guest services and/or facility.
- Give customers excellent customer service.
- Trained new employees on guest service expectations and store protocols.
2010 - 2017
Electronic Specialist, Verizon - New York, NY
- Greet customers Sales/ assist in up selling Attentive listening/resolving customer issues Manage sales floor Order store product Operations/merchandise/schedule- teach classes
- Help manage sales floor, including customer flow for solution specialists and scheduling lunches throughout a shift.
- Sell out productions on Point of Sale (POS) system.
- Replenish sales floor and ensure interactive displays are fully functional.
- Welcome guests into the store, direct traffic flow on the sales floor and promote store exploration.
2009 - 2010
Sales Specialist, T-Mobile - San Francisco, CA
- Set up new accounts which were personalized for each customer and ensured all their needs were met before leaving the store.
- Operate a well-structured store providing customer service and implementing company policies and service agreements; processing monetary sales and transactions.
2005 - 2009
Beauty Consultant, Macy's - San Francisco, CA
- Worked as a beauty consultant for the Clarin's counter and retail sales associate.
- Attended " I am Clinique" classes for Product Knowledge.

Skills

Store Management
Product Demonstrations
Product Application
Sales Goals
Front End
Sales Activities
Product Knowledge
Trouble Shooting
Customer Service
Consultants

Education

High School Diploma, (2005 - 2005)
,

Guest services team leader resume

Alexis Russell

(310) 555-2919 | arussell@example.com

Indianapolis, IN | 10492 N. Elm Ln. - 82000

Work experience

2018 - Present
Guest Services Team Leader, Meijer - Indianapolis, IN
- Trained and developed two Head Cashiers that were selected to become Guest Service Team Leaders.
- Promoted to Guest Service Team Leader (Supervisor) within 6 months of employment.
- Scheduled lane assignments and breaks for front lanes and guest service team.
2016 - 2018
Assets Protection Specialist, Best Buy - Houston, TX
- Greeted customers, operated CCTV security monitors and prevented shrinkage of merchandise.
- Prevented the loss of assets from external and internal sources using CCTV, command presence, and inventory control measures
- Manage CCTV system, receipt verification to check for errors, alarm calls, control key access.
- Delivered outstanding customer service by going above and beyond for every client.
2015 - 2016
Security Officer, U.S. Security - Dallas, TX
- Provide Access Control by checking badges, monitoring various CCTV (Camera Systems).
- screen employees and vendors prior to entering facility.
- Provided security services for retired senior citizens in gated community.
2009 - 2015
Customer Sales Representative, Pizza Hut - Dallas, TX
- Trained new customer sales representatives.
- Trained new employees with up to date company policies.
- Manage assigned portfolio of customer accounts and responsible for maintaining client database.
- Worked with Client Service Team Members to resolve Payroll related problems as well as HR products and services from our clients.

Skills

Internet
Law Enforcement
Guest Service
Surveillance Equipment
Procedures
Facility
Customer Transactions
Loan Applications
Company Assets
Unarmed Security

Education

High School Diploma, (2009 - 2009)
,

Guest services team leader resume

William Henry

(640) 555-7989 | whenry@example.com

Columbia, SC | 28371 W. Maple St. - 45260

Work experience

2019 - Present
Guest Services Team Leader, Walmart - Columbia, SC
- Adjust sales Floor counts for inventory purposes
- Insured all associates were following all proper safety procedures.
- Hired, trained and developed new team members for front-line customer service roles such as cashiers and guest service associates.
- Key Task: - To manage Guest Service Attendants & Cashiers.
2016 - 2019
Electronic Specialist, Bloomingdale's - Miami, FL
- Used product knowledge and selling abilities to provide quality service to shoppers.
- Exceeded sales goals, managed a high end client le.
- Assisted customers with product knowledge on all store trends and promotions.
- Demonstrate product knowledge when giving consultations for product.
- Study and maintain expert product knowledge including latest fashion trends.
2012 - 2016
Sales Specialist, Sears Holdings - Miami, FL
- Dedicated to continuously improving sales abilities and product knowledge.
- Team Supervision and Performance Management * Maintaining great customer service as per company standards.
2008 - 2012
Beauty Consultant, Macy's - Miami, FL
- Provided product knowledge and ordering.
- Participate in planning and executing special events and promotions.
- Participate in professional development classes related to the product knowledge and ingredients.
- Retail sales of all Clarin's cosmetics and facial care line.

Skills

Special Events
Product Application
Customer Expectations
Prince
Retail Sales
Product Knowledge
Safety Standards
Product Demonstrations
Food Service
PBX

Education

High School Diploma, (2008 - 2008)
,

Guest services team leader resume

Christian Rogers

(650) 555-4681 | crogers@example.com

Jacksonville, FL | 6114 E. Park Ave. - 95457

Work experience

2019 - Present
Guest Services Team Leader, Bank of America - Jacksonville, FL
- Resolved complex customer service inquires and escalations.
- Completed performance reviews, career development plans and handled all HR issues.
- Work with release management in planning and strategizing deployments for emergency fixes.
- Position required supervising 12 private accounting associates in a deadline, results driven environment to ensure accuracy of deposit transactions.
2014 - 2019
Office Specialist, State Farm - Jacksonville, FL
- Answered phone calls, made appointments, bank deposits, greeted customers, took payments, odd and end tasks
- Participated during catastrophic weather events (CAT) in other states to provide exceptional customer service.
- Help coordinate special projects for training and maintain solutions data bases.
2011 - 2014
Registrar, Florida Hospital Ctr - Orlando, FL
- Registered patients' for inpatient, outpatient, pre-registration and emergency room situations with knowledge of process.
- Verified medical records for correct diagnosis and mediation prescribed to patient.
- Admitted patients into emergency room * Greeted visitors at front desk * Answered incoming calls
2009 - 2011
Administrative Office Assistant, Randstad USA - Memphis, TN
- Received visitors and telephone calls for my supervisor and staff using a multi-lined telephone.
- Requested background checks and administered pre-employment, random, and other drug screening.
- Follow department procedures and guidelines.
- Translated communication between physicians and patients * Printed and distributed daily surgery schedule.

Skills

Guest Service
Resource Management
Golf Clubs
Front End
Procedures
Insurance Cards
Purchase Orders
Law Enforcement
Customer Complaints
Patient Demographics

Education

Associate's Degree, Health Care Administration (2007 - 2009)
Concorde Career College
Memphis,

Guest services team leader resume

Heather Cooper

(230) 555-4750 | hcooper@example.com

New York, NY | 88429 E. Second Rd. - 52928

Work experience

2011 - Present
Guest Services Team Leader, McDonald's - New York, NY
- Follow up with crew to ensure they have an understanding of company policies and procedures.
- Handled day-to-day operations, customer complaints, deployment of employees, and hiring and promotions within the store.
- Provided attentive on-going training, support, and development of crew members.
- Promoted to Guest Services Team Leader in less than one year.
2009 - 2011
Office Specialist, D-R SERVICES - Nashville, TN
- Applied proper ICD-9 and CPT coding to patient invoices and submitted claims to insurance companies for proper reimbursement.
- Provided other patient care services as directed by the Physician.
- Managed special projects on behalf of the Manager of Public Programs.
- Input information and updated patient electronic medical records.
2008 - 2009
Patient Service Representative, Quest Diagnostics - Nashville, TN
- Developed and maintained positive customer relationships through effective communication.
- Improved specimen turnaround in emergency room by 40% with six sigma proper training.
- Enter patients demographic and insurance in the computer system and making copies in a timely manner.
- Document all communication from the Veteran and providers office in system.
2007 - 2008
Guest Services Agent, Holiday Inn Express - Nashville, TN
- Process check-ins and check outs, verify billing, create reservations, and processspecial requests.
- Handle and resolve customer complaints.
- Assist in booking room reservations in person, via phone, or online.

Skills

Administrative Functions
Courteous Service
Insurance Companies
Corporate Office
Customer Service
Food Service
Personnel Files
Registration Process
Hotel Services
Patient Care

Education

High School Diploma, (2007 - 2007)
,

How to write a guest services team leader resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in guest services team leader-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the guest services team leader position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some guest services team leader interviews.

Here are example skills to include in your “Area of Expertise” on a guest services team leader resume:

Sales Floor
Corrective Action
Guest Satisfaction
Guest Issues
Drive Sales
Exceptional Guest
Guest Relations
Customer Complaints
Photo Lab
POS

Guest Complaints
Excellent Guest
Front End
Retail Environment
Performance Management
Guest Service Desk
HR
Front Desk
Cash Drawers
Customer Inquiries

Performance Reviews
Customer Issues
Store Operations
Fraud Prevention
Inventory Control
Customer Service
Bank Deposits
Constructive Feedback
Performance Evaluations
Profitable Sales

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write guest services team leader experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great guest services team leader resumes:

Work history example #1

Guest Services Team Leader

Target

Cross-trained to work in Starbucks and as a pharmacy technician.
Managed 154 employees in various work-centers during 75% of shifts while serving as Leader on Duty (LOD).
Inspired teams to give excellent service & drive sales through offering Target's proprietary credit cards & additional services.
Supervised merchandise logistics which entailed inventory processing from receiving through transport to floor.
Led team responsible for signage throughout store, participating in planning and strategic meetings with management and communicating requirements to team.

Work history example #2

Guest Service Supervisor

Hyatt

Prepared team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
Managed payroll and conducted semi-annual performance reviews for all department staff.
Ensured that VIP reservations were appropriately blocked through close monitoring and proper organization.
Assisted in detailing Standard Operating Procedures for manually managing hotel after major server crash.
Designed new reports in Opera PMS to understand and accurately track performance and activity KPI's.

Work history example #3

Guest Services Team Leader

Park Nicollet Medical Center

Ensured marketing and training materials were compliant with Amgen and FDA requirements prior to dissemination
Developed various interfaces for custom imports for clients using eC1XML tools involving SOAP and XML services.
Documented and prepared procedures for all technology-related systems which assisted user and management training and reduced instructional cost.
Completed all VA Health Administration requirements to become a Certified Provider of Prolonged Exposure Therapy.
Performed Human Resource operations for a quick service restaurant including hiring, training, scheduling, payroll and disciplinary actions.

Work history example #4

Security Officer

Securitas

Maintained & enforced security measures set forth by senior facility management.
Qualified CPR *Qualified AED *Qualified First Aid *Qualified & Licensed Non-Commissioned Officer Target
Observed abnormal or suspicious activity, monitor CCTV, direct and secure parking facility, and write activity reports.
Communicated to management personnel regarding issues and or situations occurring within the facility, via both written and verbal communication methods.
Controlled facility access by video surveillance, interrogation, and targeted patrols.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from guest services team leader resumes:

High School Diploma

2005 - 2005

High School Diploma

2009 - 2009

Highlight your guest services team leader certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Here are some of the best certifications to have on guest services team leader resumes:

Food Safety Manager Certification

Updated March 26, 2025

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