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Guest services team leader skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
Jessica Tangen Daniels Ph.D.
Below we've compiled a list of the most critical guest services team leader skills. We ranked the top skills for guest services team leaders based on the percentage of resumes they appeared on. For example, 11.4% of guest services team leader resumes contained sales floor as a skill. Continue reading to find out what skills a guest services team leader needs to be successful in the workplace.

15 guest services team leader skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how guest services team leaders use sales floor:
  • Coordinated teamwork to provide fast, fun, and friendly service, both face-to-face and by supporting the sales floor teams.
  • Maintained the appearance and cleanliness of the cash registers, parking lot, and the sales floor to company brand standards.

2. Corrective Action

Here's how guest services team leaders use corrective action:
  • Evaluated performance by writing and conducting reviews, recommending and administering counseling and corrective action.
  • Maintain exceptional performance and company objectives through coaching, counseling and corrective actions.

3. Guest Satisfaction

Here's how guest services team leaders use guest satisfaction:
  • Administer return policy to maximize guest satisfaction while protecting company interests from fraud and abuse.
  • Supervised team of cashiers to promote guest satisfaction, speed and accuracy and corporate profitability.

4. Guest Issues

Here's how guest services team leaders use guest issues:
  • Oversee front end operations which include cash handling, resolving guest issues, scheduling, and managing front end visual merchandising.
  • Resolve guest issues quickly and efficiently thorough knowledge of park policies, experience, and communication with other departments and management.

5. Drive Sales

Here's how guest services team leaders use drive sales:
  • Drive sales, provide excellent customer service, maintain facility, train & continual coaching of personnel, and inventory management.
  • Drive sales while ensuring fun, fast, friendly checkout, trouble shoot cashier errors and technological malfunctions.

6. Exceptional Guest

Here's how guest services team leaders use exceptional guest:
  • Coordinated cashier duties and breaks, and managed guest traffic flow to ensure exceptional guest service standards were being met.
  • Grow sales by delivering exceptional guest service to our guest in order to create guest loyalty and repeat trips.

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7. Guest Relations

Here's how guest services team leaders use guest relations:
  • Managed front-end employees including cashiers, guest services, food service team members and guest relations.
  • Work as cashier, guest relations at the service desk processing returns & receiving payments.

8. Customer Complaints

Here's how guest services team leaders use customer complaints:
  • Resolved customer complaints and coordinated problem resolutions between supervisors and team members.
  • Handled customer escalation and developed solutions to resolve customer complaints and Issues.

9. Photo Lab

Here's how guest services team leaders use photo lab:
  • Managed all front end operations and departments including Checkout Lanes, Guest Service desk, Cart Attendants, and Photo Lab.
  • Supervised all employees and front-end activities including cashiers, guest services, photo lab, food court, and cash office.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how guest services team leaders use pos:
  • Trained in basic retail equipment including POS computers/software, calculators, scanning/pricing equipment, trained in proper lifting techniques.
  • Managed 30 team members in the Front End which included POS, Customer Service, and Cart Attendants.

11. Guest Complaints

Here's how guest services team leaders use guest complaints:
  • Resolved scheduling conflicts; completed orientations on quality improvements and formal training sessions on managing guest complaints.
  • Resolved guest complaints regarding worker performance and services rendered.

12. Excellent Guest

Here's how guest services team leaders use excellent guest:
  • Recognized for excellent guest service initiatives delivered from a corporate level.
  • Lead a team of 15 team members toward achieving excellent guest service and daily sales goals.

13. Front End

Here's how guest services team leaders use front end:
  • Monitored inventory levels of front end department merchandise and supplies to reduce shortage
  • Hold the Front End team accountable for achieving weekly, monthly, and yearly RedCard goals utilizing discussions and coaching forms.

14. Retail Environment

A retail environment can be defined as the environment in which things are sold on a commercial scale. It is the sum of the variables and forces inside and outside the company that can influence retail decisions. Businesses in this sector sell a wide range of products to consumers and companies, ranging from groceries, clothing, hardware, household items, and office supplies.

Here's how guest services team leaders use retail environment:
  • Lead a team of over 25 through a rigorous retail environment.
  • Performed excellent customer service while multi-tasking in a fast paced retail environment.

15. Performance Management

Here's how guest services team leaders use performance management:
  • Monitored and maintained guest service metrics through proper staffing and performance management.
  • Participated in performance management process which includes, recognizing, coaching, and providing feedback for performance reviews.
top-skills

What skills help Guest Services Team Leaders find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all guest services team leaders possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.
Do you want to know more?
Read more about what experts have to say about guest services team leader

List of guest services team leader skills to add to your resume

Guest services team leader skills

The most important skills for a guest services team leader resume and required skills for a guest services team leader to have include:

  • Sales Floor
  • Corrective Action
  • Guest Satisfaction
  • Guest Issues
  • Drive Sales
  • Exceptional Guest
  • Guest Relations
  • Customer Complaints
  • Photo Lab
  • POS
  • Guest Complaints
  • Excellent Guest
  • Front End
  • Retail Environment
  • Performance Management
  • Guest Service Desk
  • HR
  • Front Desk
  • Cash Drawers
  • Customer Inquiries
  • Performance Reviews
  • Customer Issues
  • Store Operations
  • Fraud Prevention
  • Inventory Control
  • Customer Service
  • Bank Deposits
  • Constructive Feedback
  • Performance Evaluations
  • Profitable Sales
  • Frequent Feedback
  • Credit Card Applications
  • Direct Reports
  • End Caps
  • Starbucks
  • Cash Registers
  • Food Court
  • Store Policies
  • Guest Loyalty
  • Core Roles
  • Cart Attendants

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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