Guidance counselor job description

At PLA, we share an unwavering belief and passion for educating and empowering scholars from underserved communities driven by our Core Values: children first, respect, determination, continuous improvement, and gratitude. Our approach to leading successful schools builds on over 20 years of experience running educational programs for children, the latest scientific research, and the best practices throughout the nation.

To create this kind of vibrant learning community, we hire only the best of the best educators & industry leaders and invest heavily in our faculty through ongoing professional development and support. We value people like you, people with a dedication to excellence and a passion for helping all our scholars develop the knowledge, skills, and character necessary to succeed while fueling their aspirations for the future.

PLA is an equal opportunity employer and participates in E-Verify in all states that require it.

Please read carefully.

Phalen Leadership Academies (PLA) is an equal opportunity employer. PLA does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

By completing this application you understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for PLA to hire me. If hired, I understand that either PLA or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of PLA has the authority to make any assurance to the contrary.

You attest by applying to this position that you have given PLA true and complete information on this application. No requested information has been concealed. I authorize PLA to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

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GENERAL FUNCTION:
Under moderate supervision the Financial Guidance Counselor provides assistance, counsels, and guides the customer in order to achieve work out alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency Assist in identifying, negotiating. and pursuing the appropriate loss mitigation option to best maximize customer satisfaction and investor return by offering alternative financial solutions Provide proper and timely responses to customer correspondence in compliance with company, state and federal guidelines Record all customer communication efforts via the internal system of record ensuring that all accounts are called and noted accurately Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency Pursue resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention Overcome objections and employ conflict management strategies in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance

SUPERVISORY RESPONSIBILITIES:
None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High School Diploma or equivalent required.Minimum one-year collection experience, including knowledge of basic default timelines/procedures.Knowledge of bank-owned, investor and insurer guidelines for consumer lending.Excellent written and verbal communication, comprehension, listening and negotiation skills.Ability to meet deadlines and work independently with medium level of supervision.Strong analytical, problem solving and mathematical skills to be used in financial counseling, evaluation, and interpretation of complex information.

Financial Guidance Counselor (Loss Mit)

LOCATION -- Grand Rapids, Michigan 49546

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

• Responsible for middle school scheduling
• Collects, analyzes and uses data to develop and implement interventions within a problem solving framework and to inform decision making.
• Uses data to monitor student progress (academic, social/emotional/behavioral) and evaluate the effectiveness of services on student achievement.
• Provides direct support service to individual students, small groups, and classrooms.
• Completes assessments, referrals, and counseling with students and families.
• Oversees implementation of XX Schools program. Consults with other professional staff and outside agencies and other organizations.
• Develops and maintains family outreach programs and community partnerships.
• Serves as a member of the family support team and other school based teams.
• Completes written reports as needed or as requested by Principal.
• Other duties as assigned
• Completes reports as required by Federal, State and local agencies.
• Conduct professional development workshop on identifying at-risk students.
• Interview students and families.
• Make oral and written presentations and coordinates assessments, diagnostics, and observations.
• Provides a continuum of crisis counseling and intervention services.
• Oversees MTSS process
• Oversees ESOL
• Oversees ESE, IEP and 504 plans
• Works with district psychologist and Resource teacher.

Minimum Qualifications:

Education: Masters degree (preferred) in field of social services, including certification in school counseling

Experience: Experience providing the service required by this position.

Distinguishing Features of Work: Provides support services to students, staff, and parents. Support services include referrals, counseling, assessment, diagnostics, and report writing. This work takes place at the school site. Additional responsibilities include student rostering/scheduling, maintaining individual student Education Plans, etc. This is a ten (10) month position.

This is a grant funded position. Once funding is eliminated, this position is eliminated. There are no budget provisions for this position and could be eliminated at any time.

The position will officially start August 1, 2022

Posting date: 5/10/22