Guide job description

For 50 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

Looking for passionate and energetic individuals that share a love for the outdoors and are excited to meet our guests needs. Come join our team at one of the industry leaders in Outdoor Adventure at NOC's Great Outpost in downtown Gatlinburg, located right next to the Great Smoky Mountain National Park. As a Sales Associate, you will become an expert in all of our products, apparel, gear and adventure offerings, and be able to provide our guests with in depth knowledge of the Great Smoky Mountain National Park and surrounding trails.

This position reports to the Store Management team and is a part-time year round position with NOC. Ideal applicants will be available to work weekends, evening and holidays and hours and schedule will fluctuate based on business demands. Retail Associates have access to all of NOC's outdoor activities, gear, apparel, and footwear at special discounted rates, plus free/discounted access to several local area attractions.
Responsibilities


Discover guest needs through engaging and inspiring interactions, and providing viable solutions for each guest Meet or exceed sales goals Maintain/create a visually appealing presentation with products/signage Ensure all product is fully stocked at all times Maintain store cleanliness standards at all times Learn all aspects of the role, products & services offered by NOC Learn the local area, National Parks, and hiking trails to assist with the providing guests with needed information Process sales accurately and timely Sample food & beverage products to guests, as needed
Qualifications


REQUIRED
Basic computer skills to operate our POS/Inventory system Must be 16 years of age or older
PREFERRED
2 years Retail experience 2 years Sales experience - knowledge of sales process from initiation to close and tracking and following up on leads 2 years outdoor gear experience - outdoor apparel, footwear, camping and hiking gear
Applicants must:


Be self-sufficient and work independently as well as contributes to team effort by accomplishing related results Have excellent verbal communication skills Be able to demonstrate patience and enthusiasm while communicating NOC's guests Be able to work accurately under stress and pressure to meet competing deadlines Be able to multi task several projects at once Have tenacity to handle rejection and continue on with a positive attitude when reaching next potential customer Basic computer skills to operate our POS/Inventory system Helps customer make selections by building customer confidence; Have a strong attention to detail and organizational skills Ability to communicate effectively by using active listening skills and able to convey information, suggestions and inspiration to guests.
Physical Requirements and Working Conditions:
Must be able to stand/walk on your feet for several hours at a time Keep or regain the body's balance or stay upright when in an unstable position Be physically active for long periods without getting tired or out of breath. Constant use hands/arms/upper body to handle, control, or feel objects, stock merchandise, move displays, etc. Must be able to lift 15 pounds unassisted Able to walk up and down up to 20 stairs at a time, several times a day, while carrying up to 5 pounds At times you may be required to work outdoors, and must dress appropriately for the current weather conditions See details of objects a few feet away and to see differences between colors, shades, and brightness Available to work nights, weekend and holidays
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.
Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.


The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

Land Link AmeriCorps Members are part of a team that works with Guidestone Colorado Land Link staff and volunteers to create innovative solutions to the challenges of agricultural land access and land succession while providing professional educational and resource support to ranchers, farmers, landowners & land seekers in order to secure agriculture's future on the land. Land Link members engage farmers, ranchers, and community members to keep agricultural businesses and agricultural lands viable. Programs include the Land Link Database, Land Access and Land Transfer Training workshops, one on one consulting and resource support for landowners and land seekers. Members provide outreach and engagement at community events and within social media accounts to promote Land Link and the organization's programs and mission. Members gain exposure to agricultural practices, statewide land access and water issues, program planning, outreach and engagement practices, and participate in ongoing professional development. Further help on this page can be found by clicking here.

Member Duties : The Land Link Coordinator position will support the overall operations and administration of the Colorado Land Link Program. This person will work directly with the Program Director to support the work of organizing events that expand the reach of Land Link- connecting landowners and land seekers, as well as improving land access knowledge and opportunities within the state. Specific roles include managing the Land Link database, organizing outreach events, sharing events and resources via our Land Link Instagram and Facebook pages, conversing with farmers, ranchers and landowners, collecting information via phone interviews and during in person site visits, and supporting other organizational events and activities. Organizational skills and outreach experience are highly desired. Some travel and weekend work required.

Program Benefits : Childcare assistance if eligible , Health Coverage , Education award upon successful completion of service .
Terms :

Permits working at another job during off hours , Car recommended , Permits attendance at school during off hours .

Service Areas :

Environment , Community Outreach , Community and Economic Development , Hunger , Health .

Skills :

Team Work , Community Organization , Communications , General Skills , Public Health , Conflict Resolution , Environment .

JOB SUMMARY: The Event Guide is primarily responsible for assisting the Sales and Marketing department in executing internal and external Special Events. The primary duty is to act as ambassadors to Event Guests by welcoming them, communicating Event flow information and providing overall park directions. The Event Guide must be comfortable interacting with people and able to provide exemplary Guest Service.
Pay Rate: $15.00 per hour

MAJOR RESPONSIBILITIES:

+ Executes Special Events in Universal Studios, Islands Of Adventure, CityWalk, Resort Hotels and Sound Stages. Assists with arrivals and check-in of Event Guests, facilitates movement of groups throughout the resort to include transportation, provides overall itinerary information and assistance to Special Event Guests maintain boundaries of Event, distributes materials as required, assists with on-site needs of Event Guests. The Event Guide must have an overall knowledge of the entire property including on-site hotels.

Provides assistance during Productions and Parades in the park.

+ Responsible for crowd control/guest flow, barricade and rope and stanchion placement for queues and event barriers.

+ Event guides are expected to properly lift all event inventory supplies. Event Guides must also adhere to safety guidelines when escorting or directing vehicles into the park and around UO property.

+ Event guides are also responsible for providing capacity management support within Universal Studios and Islands of Adventure during peak park operation.

+ Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Performs other duties as assigned.

SCOPE: Responsible for assisting the Sales and Marketing department in executing internal and external Special Events.

EDUCATION: High school degree or GED required.

EXPERIENCE: Must have strong interpersonal skills, the ability to think on your feet and also be able to demonstrate park knowledge (attraction locations and descriptions, restroom locations); or equivalent combination of education and experience.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE