Consulting Services Director jobs at Guidehouse

Job Family: Technology Consulting Travel Required: Up to 10% Clearance Required: None What You Will Do: The Director, Life Sciences Technology Consulting (Patient Services) is responsible for shaping and delivering innovative technology solutions that transform patient services for biopharma clients. This role combines deep domain expertise in patient services with advanced technology consulting capabilities to design, implement, and optimize digital platforms, data architectures, and operational models that enhance patient access, engagement, and outcomes. Operating at the intersection of strategy, technology, and operations, the Director partners with senior client stakeholders to define the technology vision, drive execution, and ensure measurable impact across patient services. Success in this position is measured by the ability to deliver scalable, compliant, and high-performing technology-enabled solutions that address complex patient needs and advance the client's commercial and patient-centric objectives. The Director is also accountable for achieving defined business development, sales, and revenue targets for Guidehouse. Responsibilities and Duties: Lead the design, development, and deployment of technology solutions for patient services, including digital engagement platforms, data integration architectures, and workflow automation tools. Advise clients on technology strategy, platform selection, and implementation roadmaps to optimize patient services and patient support programs (e.g., access, affordability, adherence, education, and reimbursement). Oversee the integration of advanced analytics, AI/ML, and automation into patient services operations to drive efficiency, personalization, and actionable insights. Manage project teams and client relationships, serving as a trusted advisor and thought leader in patient services technology transformation. Drive business development by proactively identifying and pursuing new opportunities, leading the sales process for patient services technology consulting, and being directly accountable for meeting sales and revenue targets for Guidehouse. Mentor and develop consulting staff, fostering a culture of innovation, collaboration, and continuous improvement. Continuously monitor industry trends, emerging technologies, and evolving patient needs to inform solution ideation and offering development. What You Will Need: Bachelor's degree in Business, Economics, Computer Science, Engineering, Life Sciences, Healthcare Administration, or a related field is valued. Minimum 10 years of experience in technology consulting, patient services, or digital health, with a track record of delivering complex solutions in biopharma or healthcare. Deep understanding of patient services strategy, technology, data, and operations. Proven experience designing and implementing technology platforms (e.g., CRM, patient portals, analytics dashboards). Demonstrated ability to lead multidisciplinary teams and manage senior client relationships. Excellent analytical, problem-solving, and communication skills, with the ability to translate complex technical concepts into actionable business recommendations. What Would Be Nice To Have: Advanced degrees in a relevant field (MBA, MS, MPH, PhD, or similar). Experience with AI/ML, automation, and digital transformation initiatives in patient services. Prior consulting experience with top-tier firms or in a biopharma technology leadership role. Expertise in program management, platform design, and solution implementation. Proficiency in building and scaling technology-enabled patient services in a global context. Demonstrated thought leadership through publications, presentations, or industry engagement. The annual salary range for this position is $226,000.00-$376,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Looking for a step up? This is a perfect opportunity to move up to the next level. Growing Life client is seeking a Director - Actuary, with a focus on financial risk management and capital management. Responsibilities include building new asset and liability valuation models, performing financial risk reporting, and utilizing artificial intelligence tools & resources. The ideal candidate will be an FSA with 11+ years of actuarial experience, including previous experience managing teams. (#58031) Compensation: Salary range of $190-200K Location: Minneapolis, MN / Hybrid

🏥 Director of Patient Financial Services (Revenue Cycle) 💼 Full-Time | Onsite Leadership Role 🕗 Monday-Friday | 8:00 AM - 5:00 PM 💰 Salary Range: $130,000 - $180,000 ✨ Overview We are seeking an experienced Director of Patient Financial Services to lead revenue cycle operations for a large, multi-site health system. This is a high-impact leadership role overseeing hospital and long-term care revenue operations, driving cash performance, optimizing systems, and building a strong, accountable team culture. If you thrive in complex healthcare environments and enjoy leading large teams while influencing financial outcomes at scale, this role offers both challenge and long-term growth. 🚀 🔑 What You'll Do • Provide strategic oversight of financial operations across multiple hospitals and long-term care facilities • Lead all aspects of accounts receivable, cash collections, and third-party reimbursement strategy • Direct and mentor PFS managers and staff, fostering integrity, accountability, and performance • Oversee implementation and optimization of EHR and business office systems • Ensure compliance with HIPAA and federal billing and patient data regulations • Partner with executive leadership to support revenue cycle transformation and performance improvement 🎯 What We're Looking For • 10+ years of healthcare or revenue cycle experience (hospital setting strongly preferred) • 5+ years in healthcare leadership or management roles • Strong understanding of acute care hospital business office operations • Proven financial acumen, including payer negotiations and contract interpretation • Hands-on experience with hospital EHR systems, Microsoft Office, and reporting tools • Ability to make independent, sound decisions in a fast-paced, high-visibility environment 🌟 Nice to Have • Recent experience leading or supporting EHR implementations or system-wide conversions 💼 Why This Role Stands Out • Lead revenue operations for a 500+ bed, multi-facility health system with a long-standing community presence • Direct exposure to executive leadership, reporting to the VP of Revenue Cycle • Opportunity to help build and shape a growing revenue cycle department • Strong commitment to employee wellness, work/life balance, and leadership development • Comprehensive benefits package including retirement programs, low-cost prescriptions, and paid life insurance 🤝 Ideal Leadership Traits • Resilient and confident in high-profile healthcare environments • Ethical, integrity-driven leader who sets the standard for excellence • Clear communicator with strong interpersonal and negotiation skills 📅 Interview Timeline Virtual interviews with the VP of Revenue Cycle will take place soon, with candidates being reviewed and scheduled promptly. If you're a seasoned revenue cycle leader ready to make a lasting impact, this is an opportunity worth exploring. 💼✨

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

The Senior Manager of Support Services will be at the forefront of managing a high volume of service requests daily, ensuring seamless delivery of Tier 1 user support services across the firm. The manager will oversee the support services for the Help Desk, and will collaborate closely with the Senior Manager of User Experience, CTO and CIO to optimize user experiences and streamline support processes. Primary Responsibilities: Develop and manage the ITIL processes for the IT department, including Change, Problem and Incident processes. Serve as the ITIL process manager and facilitate the change, problem and incident management meetings for the department. As the firm's problem manager, work with problem owners to categorize and prioritize accurately, and push for resolutions to problems with higher priorities. Own analytics and continued service improvement for the IT department, including sharing metrics associated with escalated response, incident, problem and change management, quality assurance and customer service metrics. Develop a process for the knowledgebase and audit to ensure continuously updated and improved and own the knowledge-centered support lifecycle. Evaluate and select a new service management tool for the help desk and other business service areas, where appropriate. Implement and manage the service management tool, including automating and improving internal IT workflows. Create and maintain operational dashboards and scorecards, including an executive dashboard, to ensure SLA, service and stability targets are met. Develop customer service standards across the service desk to provide a consistent user experience and monitor performance. Own the emergency communications system for the IT department, and partner with the Incident Response Manager to prepare and pre-stage outage communications. Partner with the Director of Office Operations to frequently facilitate readiness drills and test the emergency communication system on a firmwide scale. Partner with the Sr. Manager of User Experience on all internal client communications. Develop a user centric genius bar, and other support experiences, to improve availability and education on IT systems and services. Frequently walk the floor and visit firm offices for customer listening sessions to improve services. Conduct routine listening sessions with all areas of the firm and develop an action plan based on end user feedback. Partner with the training department to bring awareness of new and existing systems and increase adoption. Directs and supervises the service desk's daily operations, ensuring the timely and efficient delivery of support services to customers and internal business teams. Drives operational performance excellence, continuously monitoring and optimizing ITSM processes to meet evolving business needs and industry best practices. Upholds SLAs while prioritizing customer satisfaction through swift resolution of user concerns, proactive issue resolution, and fostering clear channels of communication. Continue cultivating a culture of accountability, professionalism, and continuous improvement within the teams. Conducts thorough reviews and strategic planning sessions to address any outstanding critical matters by the end of each day. Analyzes ongoing major incidents, scheduled outages, and daily business events to determine staffing adjustments as necessary. Resolves any SLA-related concerns by evaluating IT service requests nearing or surpassing their SLAs and potentially adjusting staff priorities accordingly. Analyzes operational metrics regularly, identifying areas needing attention. This manager will continuously review metrics and reports throughout the day, making staffing and workflow adjustments to optimize performance. Ensures customer satisfaction by diligently following up on feedback and addressing any concerns raised. The manager will collaborate closely with the Senior Manager of User Experience to enhance client satisfaction. They will routinely review feedback from post-ticket satisfaction surveys, particularly addressing any negative responses or concerns raised by customers. Monitor incoming service-desk tickets to discern patterns and identify interdependencies that may not be apparent to individual agents focused on specific tickets. Regularly reviews the daily summary of open issues and promptly follow up with the responsible team(s) to ensure timely resolution. Engages in staffing functions, including recruitment, training, scheduling, and conducting performance evaluations. Collaborates closely with fellow team members to strategize and deliver a seamless technology experience for all firm personnel, from inception to implementation. Stays abreast of the latest trends in user experience within similar organizations, ensuring our approach remains current and competitive. Engages in collaborative efforts with various teams within the IT departments to maintain focus on delivering an optimal user experience and ensuring high levels of customer satisfaction. Education: Bachelor's degree in Information Technology or related field and/or equivalent combination of education and experience Qualifications: Previous management experience with the ability to delegate tasks as necessary is highly preferred. Proficient in understanding and diagnosing various computer and software applications. Demonstrates strong analytical skills, capable of prioritizing issues, anticipating consequences, making decisions, and taking action with meticulous attention to detail. Possesses technical acumen and computer literacy, coupled with considerable patience and the ability to handle situations diplomatically and assertively. Skilled in solving practical problems and navigating diverse scenarios with a blend of abstract and concrete variables, particularly in environments with limited standardization. Exhibits excellent presentation, advocacy, interpersonal, and communication skills. Demonstrates adeptness in handling situations with diplomacy and assertiveness. Must collaborate with others professionally and respectfully. Capable of synthesizing complex, interdependent, and occasionally conflicting needs. Maintains awareness and practical understanding of current technologies, their application, and relevance to digital experiences. Possesses a working knowledge and background in service desk operations, as well as experience with Windows-based workstations and related peripherals. Previous experience in a law firm or professional services environment is desirable. The anticipated annual base salary range for this position is $225,000-$250,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location from which the applicant will be performing the job. EEOC Statement: Cadwalader is an equal opportunity employer. We offer opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity and expression, or status in any group protected by federal, state or local law.

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Director of FP&A Location: Austin, TX base (Work from home/travel; Will consider other Texas markets) Compensation: $180,000 - $190,000 base + 20% bonus The HT Group has partnered with a rapidly scaling enterprise software company in the search for a qualified Director of FP&A to lead company-wide planning, forecasting, reporting, and financial systems optimization. This role partners closely with senior leadership to drive expense discipline, headcount planning, operational rigor, and strategic insights across the business. This leader will own the financial planning systems environment-especially Planful-and play an instrumental role in improving forecasting accuracy, creating scalable processes, and delivering executive-level financial visibility in a high-growth, transformation-oriented setting. Key Responsibilities Planning, Forecasting & Modeling Own the Annual Operating Plan, long-range plan, and rolling forecasts Build and maintain driver-based financial models for revenue, margin, opex, headcount, and cash flow Conduct scenario modeling and sensitivity analyses to support strategic decision-making Reporting, Close Support & Performance Management Lead monthly close consolidation and deliver reporting packages for executives, the board, and investors Produce KPI dashboards, variance analyses, bridges, and actionable insights Partner with Accounting to ensure accuracy of accruals and GAAP-aligned close processes Cost, Headcount & Cash Management Work cross-functionally to manage opex, optimize headcount allocation, and track ROI on investments Establish operational rhythms for budget monitoring and variance remediation Contribute to cash forecasting, working capital analysis, and liquidity planning Systems Leadership - Heavy Planful Ownership Fully own and administer the Planful platform, including: Model configuration and maintenance Metadata and master data governance User provisioning and role security Dashboard and report development Integrations with ERP, CRM, and data warehouse systems Drive automation, reduce manual work, and expand self-serve reporting across the business Team Leadership Lead and mentor a team of 6 Direct Reports Implement best practices, shorten FP&A cycles, and elevate stakeholder experience Qualifications Required Bachelor's degree in Finance, Accounting, or related field 7+ years of progressive FP&A experience, preferably in enterprise or B2B SaaS 3+ years leading or developing teams Direct, hands-on Planful administration experience (non-negotiable) Strong understanding of GAAP, forecasting, EBITDA, cash flow, and working capital Advanced Excel skills and comfort working with large, multi-source datasets Experience supporting executive-level reporting and board presentations Preferred MBA or CPA Experience with ERP and planning tool deployments (NetSuite, Power BI, or similar) Prior experience in fast-paced, PE-backed or transformation-heavy environments

📊 Director of Revenue Intelligence 📍 New York, NY 10029 🕒 Full-Time | Exempt Are you a strategic, data-driven revenue cycle leader ready to build something impactful from the ground up? This is a rare opportunity to design and lead a modern Revenue Intelligence function at an enterprise level-leveraging advanced analytics, data science, and AI to grow and protect revenue across a complex healthcare system. This role sits at the intersection of revenue cycle operations, analytics, and technology, partnering closely with executive leadership, digital teams, and operational stakeholders to deliver actionable insights and measurable financial results. 🧠 Role Overview The Director of Revenue Intelligence is responsible for optimizing revenue cycle performance through advanced analytics, AI-driven solutions, and data governance. This leader will design and scale an enterprise revenue intelligence program, standardize KPIs, and ensure trusted, actionable data is delivered consistently across the organization. You'll play a key role in shaping analytics strategy, expanding data infrastructure, and driving adoption of dashboards and insights that directly influence revenue, cash flow, and operational efficiency. 🚀 What You'll Do Lead the development and adoption of advanced analytics, data science, and AI solutions to enhance revenue cycle performance Identify and prioritize revenue opportunities using operational data, market trends, and predictive modeling Design, pilot, and scale AI-enabled solutions in partnership with technology teams and vendors Develop forward-looking revenue and cash flow projections Define the vision and roadmap for enterprise revenue cycle analytics, ensuring usability and actionability Build and oversee dashboards covering denials, AR aging, claims lag, DNFB, and related KPIs Work extensively within Epic Hospital Billing (HB), leveraging Clarity and Caboodle data models Serve as a subject matter expert on Epic database structures and backend reporting tools Establish data governance frameworks, KPI definitions, and reporting standards Monitor outcomes of revenue initiatives and communicate insights to senior leadership Build and manage a high-performing team of analysts, BI developers, data scientists, and engineers Collaborate with finance, operations, clinical partners, and technology teams to align analytics with strategic goals Ensure compliance with HIPAA and all regulatory requirements 🎓 What We're Looking For Bachelor's degree in Mathematics, Statistics, Computer Science, Actuarial Science, or related field (Master's preferred) 7+ years of progressive experience in healthcare analytics or revenue cycle operations Demonstrated success in a large academic, not-for-profit, or multi-entity health system Epic certifications in Clarity and Caboodle data models (required) Deep experience with Epic revenue cycle data, hospital and physician claims, and encounter data Strong SQL development skills and experience with BI tools (e.g., Tableau, Excel) Proven leadership experience managing cross-functional teams Expertise in data governance, KPI standardization, and metadata management Strong executive communication skills with the ability to translate complex data into business strategy 💡 Why This Role Stands Out Build a revenue intelligence program from the ground up Partner directly with senior executives and enterprise leaders Influence revenue growth, operational efficiency, and strategic decision-making Lead cutting-edge analytics and AI initiatives in healthcare High visibility, high impact role with long-term influence 💰 Compensation & Benefits Competitive executive-level compensation Comprehensive benefits package including medical, dental, vision, retirement plans, PTO, and wellness programs Collaborative, mission-driven environment within an academic health system

Associate Director - Modern Workplace We are looking for a seasoned Associate Director - Modern Workplace to lead enterprise-scale workplace transformation initiatives and drive secure, user-centric digital experiences. ✅ Must-Have Skills 🔹 Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) 🔹 Endpoint Management - Intune, Autopilot, Windows & mac OS 🔹 Identity & Access Management - Azure AD / Entra ID, MFA, Conditional Access 🔹 Modern Workplace & End User Computing leadership 🔹 Large-scale M365 migrations and rollout programs 🔹 Security & compliance (Zero Trust, device compliance, DLP) 🔹 Strong stakeholder and executive communication 👉 Experience: 12+ years in IT with 6+ years in Modern Workplace / EUC leadership roles.

We are working with the CFO of a digital Healthcare company based in New York, NY. They are looking for a dynamic Director of FP&A to join their team. This company offers a competitive salary w/ benefits including a hybrid schedule and equity! RESPONSIBILITIES: Lead annual budget and monthly forecasting processes Implement a long range planning process and fully integrate with the strategic planning process to align planned execution and roadmap with financial needs Partner with Chief Accounting Officer and accounting team to support monthly close process Manage the production of key corporate presentations including Board of directors, investor presentations, business performance and new launches Support and lead financial diligence aspects for key corporate transactions REQUIREMENTS: Bachelor Degree in Accounting, Finance, and Economics 7+ years of FP&A experience within companies that have subscription based models Exposure to full cycle M&A (due diligence, execution, & integration) Expert Microsoft Excel user COMPENSATION: $175,000 - $215,000 + 15% Bonus + Equity (negotiable) BENEFITS: Medical, dental, 401k plan, generous PTO and paid holidays Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************

CLC Borough Directors are members of the Organization's Leadership Team and play a critical role in advancing the rights of children in that borough. Collaborating with the Borough Directors citywide and other CLC leaders, the Borough Directorseeksto effectuate the mission of CLC by providing ongoing supervision to staff attorneys and trial supervisors that ensures client-centered outcomes through competent, sensitive, zealousandtimelyadvocacy. The Borough Directoris responsible for managing a 17-person team of dynamic attorneys. The Director provides guidance and support to experienced team members as well as developing and mentoring newer staff. The Borough Director will provide legal and managerial leadership to ensure that CLC staff maintains a high standard of representation and client services. The Borough Directoralsocommunicates policies and protocolsin a clear and timely manner both internally and externally. The Borough Directorrepresentsthe organization with Court and Bar leadership, Task Forces, community meetings and other appropriate stakeholders. The Director will build collaborative relationships with internal social work, paralegal and support teams as well as across the family court/children's services sector to facilitate support and assistance for our clients. Essential Duties/Responsibilities Provides day-to-day oversight of practice and guidance to staff, critical to achieving successful outcomes for clients in CLC's practice areas. Maintains a caseload of direct representation Stays abreast of and communicates established CLC policies and practice guidelines to staff. Assures policies and practices are followed, and stays current with changes to policies, processesand procedures. Supports staff by providing them with the tools they need to effectively perform their jobs through onboarding, mentoring, on-the-job training, continuousfeedbackand coaching. Recognizes the specific needs of each supervisee and develops staff member's skills and knowledge through modeling of case handling, case supervision, and second seating trials to assure high quality practice. Encourages interdisciplinary partnerships through modeling of collaboration anda holistic approachto each case, working withsupport staff, social work, paralegal and writing teams. Modelsprofessional interactions within and outside the organization Monitors and evaluates workload and staff performance to assure that standards and expectations are successfully achieved. Ensures that relevant metrics are gathered on the macro and micro level and utilizes metrics to advance the mission of CLC. Conducts regular case file reviews andprovides incourt supervision and support. Analyzes legal issues, develops legalstrategiesand suggests affirmative litigation where appropriate Collaborates with CLC Executive team and borough team counterparts, to assess and evaluate office and court needs. Displays comfort using case management softwareandencouragestaff and leaders to do the same. Responds to client, court,communityand staff concerns. RepresentsCLC in meetings with other stakeholders and in the community. Other duties as required and necessary to fulfill the mission of CLC. Key Qualifications and Competencies Admitted to practice law in New York State Minimum seven years legal practice experience; preferably in family and/or juvenile law. History of interest in children's rights. Demonstrated litigation skills. Strong interviewing, advocacy, practice and cultural competence skills. Demonstrated commitment to public interest and policy. Prior experience in a supervisory or management role is preferred, with the ability to guide and support a team effectively. Effective communication (written and verbal), time management, and organizational skills. Curiosity and eagerness to continue to learn new skills, grow professionally and take an optimistic approach to new challenges. Demonstrated attention to detail along with outstanding initiative, analytical, critical thinking and problem resolution skills. Proven ability to work independently with excellent judgment, diplomacy, professionalism and the ability to prioritize, track and manage multiple requests simultaneously, and meet deadlines. Demonstrated ability to exercise complete discretion when working with confidential and sensitive information. Salary The expected salary range for this position ranges from $150,000 - $162,000 annually. Hybrid Schedule This position currently is hybrid and requires the individual's physical presence at CLC's offices in New York City as necessary based on management and court responsibilities. This position will be assigned to work at CLC's Brooklyn office, located at 44 Court Street, Brooklyn, NY. Benefits At The Children's Law Center, we provide a comprehensive benefits package to support your wellbeing. Our offerings include health, dental, and vision insurance, a 401(k) plan including employer contribution and match, paid time off, and opportunities for professional growth. We are dedicated to creating a supportive and balanced work environment where you can thrive both personally and professionally. As an employee of The Children's Law Center, you may be eligible for federal loan forgiveness programs. For more information, please visit ***************************** EEO Statement As an equal opportunity employer, The Children's Law Center is committed to fostering an inclusive and equitable work environment. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status. #J-18808-Ljbffr

JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve. Director of Technology Services Location: United States (Remote or Hybrid NYC HQ) Salary Range - $125,000 - $135,000 Employment Type: Full-Time Reports To: Chief Technology Officer (CTO) Role Summary The Director of Technology Services is responsible for the operational backbone of the company's IT function. This role owns day-to-day technology services, vendor partnerships, outsourcing relationships, and helpdesk operations that ensure reliable, scalable, and cost-effective support as the organization grows. This position serves as the primary owner of IT vendors, contracts, and service delivery models, holding both internal teams and external partners accountable to defined service levels. The role is execution-focused and operationally rigorous, allowing senior technology leadership to focus on strategy, growth, and innovation. Key Responsibilities Vendor & Contract Ownership Own all software, hardware, and support vendor relationships. Lead contract lifecycle management including renewals, terminations, and invoicing oversight. Outsourcing Partnership Ownership Own Tier 1 IT outsourcing partnerships once established. Define escalation paths, operational standards, and communication protocols. Hold internal and external partners accountable for SLA adherence, service quality, and documentation. Ensure knowledge transfer and avoid over-reliance on outsourced resources. Helpdesk & End-User Services Oversee all helpdesk operations including ticket intake, triage, and resolution. Ensure effective onboarding/offboarding and hardware lifecycle management. Continuously improve support workflows and knowledge base quality. People Leadership Manage all full-time IT support staff including Tier 2 administrators. Provide coaching, performance management, and career development. Hire and scale the support organization as business needs evolve. Operational Governance & Metrics Define and track operational KPIs including SLA adherence and time-to-resolution. Implement governance frameworks to prevent tool sprawl and unmanaged vendor growth. Lead post-incident reviews and continuous improvement initiatives. Cross-Functional Collaboration Partner with Technology Strategy and Data Services leadership on support readiness. Act as execution owner for approved technology initiatives. Provide operational visibility and risk management insights to the CTO. Required Qualifications 8+ years of experience in IT operations or technology services leadership. Proven experience managing vendors, MSPs, or outsourced IT partners. Strong background in helpdesk operations and service delivery. Demonstrated people leadership and team management experience. Excellent communication, vendor negotiation, and financial acumen. Success Profile Success in this role is defined by stability, predictability, and accountability. The Director of Technology Services builds a support organization that scales with the business, meets service levels consistently, and operates with strong vendor and cost discipline. About JDA TSG: Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization. Benefits and Perks: Healthcare - Comprehensive coverage for you and your family Employee Assistance Program - Get support when you or your family need it with counseling and coaching 401K with company match Paid time off Paid parental leave Volunteer Day Off Life insurance - Protect your loved ones and their future Business travel accident insurance JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director: Technology Services - US. The Assistant Director: Technology Services - US will work closely with the business and legal teams across the Firm's US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services bringing consistency, efficiencies and operational excellence across the firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is a primary point of contact for the office Directors of Administration within their region to address IT questions and concerns. Responsibilities Essential Functions: Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director's strategic objectives Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs Monitor and report on service performance metrics, identify problems, and recommend process improvements Assist in asset and configuration management for US offices, ensuring alignment with global standards Support the implementation and optimization of ServiceNow as a key platform for IT service management Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services Participate in vendor management and contract negotiations for US-based IT services Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements Perform other duties as assigned to meet Firm goals and objectives Qualifications Education/Training/Certifications: Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job Professional Experience: Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role Experience in legal or professional services environment strongly preferred Technical Skills: Proficiency in Microsoft Office products Strong knowledge of IT infrastructure, software, and technologies Experience managing IT operations, projects, and support teams Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management Performance Traits : Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team environment and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs and exercise independent judgment. Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills Management Accountabilities: Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff Demonstrated leadership and supervisory experience Operational budget analysis and staffing recommendations Conducts analysis of staffing levels and participation in the recruitment process Able to determine and implement change processes to improve workflow efficiencies Process- and service-oriented with strong leadership and project management skills Able to set priorities and delegate in an efficient manner The typical pay scale for this position is between $155,000 and $230,000, although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified. The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email **********************************. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-HYBRID #LI-CVH1

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director: Technology Services - US. The Assistant Director: Technology Services - US will work closely with the business and legal teams across the Firm's US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services bringing consistency, efficiencies and operational excellence across the firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is a primary point of contact for the office Directors of Administration within their region to address IT questions and concerns. Responsibilities Essential Functions: Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director's strategic objectives Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs Monitor and report on service performance metrics, identify problems, and recommend process improvements Assist in asset and configuration management for US offices, ensuring alignment with global standards Support the implementation and optimization of ServiceNow as a key platform for IT service management Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services Participate in vendor management and contract negotiations for US-based IT services Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements Perform other duties as assigned to meet Firm goals and objectives Qualifications Education/Training/Certifications: Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job Professional Experience: Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role Experience in legal or professional services environment strongly preferred Technical Skills: Proficiency in Microsoft Office products Strong knowledge of IT infrastructure, software, and technologies Experience managing IT operations, projects, and support teams Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management Performance Traits : Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team environment and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs and exercise independent judgment. Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills Management Accountabilities: Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff Demonstrated leadership and supervisory experience Operational budget analysis and staffing recommendations Conducts analysis of staffing levels and participation in the recruitment process Able to determine and implement change processes to improve workflow efficiencies Process- and service-oriented with strong leadership and project management skills Able to set priorities and delegate in an efficient manner The typical pay scale for this position is between $155,000 and $230,000, although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified. The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email **********************************. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-HYBRID #LI-CVH1

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director: Technology Services - US. The Assistant Director: Technology Services - US will work closely with the business and legal teams across the Firm's US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services bringing consistency, efficiencies and operational excellence across the firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is a primary point of contact for the office Directors of Administration within their region to address IT questions and concerns. Responsibilities Essential Functions: Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director's strategic objectives Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs Monitor and report on service performance metrics, identify problems, and recommend process improvements Assist in asset and configuration management for US offices, ensuring alignment with global standards Support the implementation and optimization of ServiceNow as a key platform for IT service management Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services Participate in vendor management and contract negotiations for US-based IT services Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements Perform other duties as assigned to meet Firm goals and objectives Qualifications Education/Training/Certifications: Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job Professional Experience: Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role Experience in legal or professional services environment strongly preferred Technical Skills: Proficiency in Microsoft Office products Strong knowledge of IT infrastructure, software, and technologies Experience managing IT operations, projects, and support teams Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management Performance Traits : Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team environment and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs and exercise independent judgment. Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills Management Accountabilities: Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff Demonstrated leadership and supervisory experience Operational budget analysis and staffing recommendations Conducts analysis of staffing levels and participation in the recruitment process Able to determine and implement change processes to improve workflow efficiencies Process- and service-oriented with strong leadership and project management skills Able to set priorities and delegate in an efficient manner The typical pay scale for this position is between $155,000 and $230,000, although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified. The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email **********************************. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-HYBRID #LI-CVH1

Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York, Chicago, Houston, or Washington, D.C. office, as an Assistant Director: Technology Services - US. The Assistant Director: Technology Services - US will work closely with the business and legal teams across the Firm's US offices to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports the oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services bringing consistency, efficiencies and operational excellence across the firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is a primary point of contact for the office Directors of Administration within their region to address IT questions and concerns. Responsibilities Essential Functions: Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director's strategic objectives Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs Monitor and report on service performance metrics, identify problems, and recommend process improvements Assist in asset and configuration management for US offices, ensuring alignment with global standards Support the implementation and optimization of ServiceNow as a key platform for IT service management Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services Participate in vendor management and contract negotiations for US-based IT services Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements Perform other duties as assigned to meet Firm goals and objectives Qualifications Education/Training/Certifications: Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job Professional Experience: Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role Experience in legal or professional services environment strongly preferred Technical Skills: Proficiency in Microsoft Office products Strong knowledge of IT infrastructure, software, and technologies Experience managing IT operations, projects, and support teams Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management Performance Traits : Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team environment and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs and exercise independent judgment. Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills Management Accountabilities: Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff Demonstrated leadership and supervisory experience Operational budget analysis and staffing recommendations Conducts analysis of staffing levels and participation in the recruitment process Able to determine and implement change processes to improve workflow efficiencies Process- and service-oriented with strong leadership and project management skills Able to set priorities and delegate in an efficient manner The typical pay scale for this position is between $155,000 and $230,000, although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified. The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email **********************************. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-HYBRID #LI-CVH1