Customer Service Manager jobs at Guitar Center

The Aggregate Plant Manager works closely with front line supervisors and administrative personnel in overseeing the aggregate production plant, mining operations, material load-out, and overall site facilities. This position is responsible for overseeing off-road equipment, maximizing equipment utilization, ensuring customer quality requirements, and responding to emergencies. This individual will ensure compliance with state and federal safety and environmental regulations and requirements, as well as company policies. Benefits CalPortland is proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That's why we give you a wide range of benefits to choose from. Medical, Dental, Vision low-cost premiums even for family coverage Company-paid life/AD&D insurance Company-paid short-term disability Paid sick/vacation/holiday 401k/Company Funded Pension Program (program is dependent upon location and job type) Employee Assistance Program (EAP) Additional voluntary benefits CompensationResponsibilities Plans and budgets operations Responsible for mine planning, safety, environmental matters, cost control, production and maintenance Works with Aggregates Manager in establishing and monitoring production plan; maintaining accurate cost and inventory control; calculating and analyzing productivity and material date Understands the value of quality and ensures processes are in place to provide a quality product to our customers Maintains duties related to MSHA regulations including accident investigation and reporting, safety meetings, training, etc.; actively engages with the employees to reinforce safe behaviors; ensures that safety, compliance and environmental requirements are followed Oversees mobile equipment repair and maintenance Documents production statistics and produces reports as required Maintains working relationships with all departments to ensure work objectives are met Develops plans to work towards improved performance and lower operating costs Education Bachelor's degree in Mining Engineering, Geology, Civil Engineering, Mechanical Engineering, Industrial Engineering or equivalent industry experience Requirements/Qualifications Minimum of 5 years' experience managing an aggregate and/or asphalt Operations, including ancillary functions such as yard production Strong mechanical aptitude Demonstrable experience in all aspects of crushing, screening, washing, and stockpiling to produce high-quality construction aggregates Experience in hard rock drill and blast mining operations Strong analytical, communication, organizational and leadership skills Personnel management experience (i.e., hiring and selection, performance reviews, discipline, & legal compliance requirements) Familiar with systematic engineering thought process and problem solving Proficient in Microsoft Office Suite (i.e. Excel, PowerPoint and Word) Familiarity with applicable federal, state, and local laws, rules, and regulations regarding mining operations including MSHA, OSHA, Cal OSHA, and SMARA Preferred: Experience in a vertically integrated construction materials organization Experience with SAP Financial System Conditions of Employment Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated on-going drug and alcohol testing.

Essential Duties and Responsibilities: Stay updated on product developments, company policies, and industry best practices to provide informed support to customers. Serve as a contact for customer inquiries, issues, and order management from receipt through delivery, using various communication channels such as phone, email, fax, and online systems. Work to increase customer retention, identify cross-sell opportunities, and ensure overall customer satisfaction. Guide customers through the onboarding process, providing clarify and confidence with Satellite's products and processes. Process customer orders, create and modify purchase orders as needed, and ensure all logistics meet customer expectations. Track and monitor shipments, provide timely updates, and handle related communications to ensure smooth delivery. Maintain and update new and current customer records, including entering product quotes, assisting with webstore logins and updating information in the CRM system. Respond promptly to customer phone calls and emails, offering detailed product information and addressing questions about all product lines. Provide Sales operations support by assisting with product knowledge, lead times, product quotes, freight quotes, and resolving additional customer concerns. Process customer returns and credit memos efficiently, ensuring customer satisfaction throughout the resolution process. Log customer complaints and refer unresolved issues to the appropriate departments for further investigation and follow-up. Identify new revenue opportunities within existing customer accounts by leveraging communication, programs, and relationship-building activities. Cultivate strong business relationships with customers to support their ongoing needs and encourage growth within the existing client base. Identify inefficiencies in sales or order workflows and suggest improvements to enhance productivity and accuracy. Work with Sales to provide outstanding service and help meet deadlines. Assist with organizing and supporting sales initiatives such as managing follow-up on quotes and customer forecasts. Conduct market surveys by phone, analyze responses, and provide actionable conclusions or recommendations to support business growth. Supervisory Responsibilities: This position has no supervisory responsibilities. Education and Experience Requirements: Bachelor's degree and/or 2-5 years' experience in an internal customer service or inside sales role. Bilingual preferred but not required. Proficiency working in a Windows Office environment is required (Outlook, Excel, Word). Demonstrated interpersonal and communication skills are required. Experience in dealing with freight and logistics a plus. Demonstrated ability to think critically and efficiently, with a proven track record of providing effective recommendations or solutions to customer issues. Experience with database entry and maintenance is preferred but not required. Required Skills: A strong team player and leadership skills Excellent verbal and communication skills. Detail oriented. Customer/Client Focus. Ethical Conduct Time Management Project Management Multitasking Ability Personal Effectiveness/Credibility Excellent problem solving and organization skills Strong Interpersonal communications skills Demonstrated ability to work with a team. Flexibility Physical/Mental Demands: Position requires a high degree of concentration to manage frequent interruptions while meeting strict deadlines. This position requires the ability to perform duties using both typical office equipment such as computers, cell phones, and printers as well as the ability to communicate and perform tasks in a manufacturing/workshop environment. Must be able to perform physical and mental tasks associated within a manufacturing environment. Some travel required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Essential Duties and Responsibilities: Stay updated on product developments, company policies, and industry best practices to provide informed support to customers. Serve as a contact for customer inquiries, issues, and order management from receipt through delivery, using various communication channels such as phone, email, fax, and online systems. Work to increase customer retention, identify cross-sell opportunities, and ensure overall customer satisfaction. Guide customers through the onboarding process, providing clarify and confidence with Satellite's products and processes. Process customer orders, create and modify purchase orders as needed, and ensure all logistics meet customer expectations. Track and monitor shipments, provide timely updates, and handle related communications to ensure smooth delivery. Maintain and update new and current customer records, including entering product quotes, assisting with webstore logins and updating information in the CRM system. Respond promptly to customer phone calls and emails, offering detailed product information and addressing questions about all product lines. Provide Sales operations support by assisting with product knowledge, lead times, product quotes, freight quotes, and resolving additional customer concerns. Process customer returns and credit memos efficiently, ensuring customer satisfaction throughout the resolution process. Log customer complaints and refer unresolved issues to the appropriate departments for further investigation and follow-up. Identify new revenue opportunities within existing customer accounts by leveraging communication, programs, and relationship-building activities. Cultivate strong business relationships with customers to support their ongoing needs and encourage growth within the existing client base. Identify inefficiencies in sales or order workflows and suggest improvements to enhance productivity and accuracy. Work with Sales to provide outstanding service and help meet deadlines. Assist with organizing and supporting sales initiatives such as managing follow-up on quotes and customer forecasts. Conduct market surveys by phone, analyze responses, and provide actionable conclusions or recommendations to support business growth. Supervisory Responsibilities: This position has no supervisory responsibilities. Education and Experience Requirements: Bachelor's degree and/or 2-5 years' experience in an internal customer service or inside sales role. Bilingual preferred but not required. Proficiency working in a Windows Office environment is required (Outlook, Excel, Word). Demonstrated interpersonal and communication skills are required. Experience in dealing with freight and logistics a plus. Demonstrated ability to think critically and efficiently, with a proven track record of providing effective recommendations or solutions to customer issues. Experience with database entry and maintenance is preferred but not required. Required Skills: A strong team player and leadership skills Excellent verbal and communication skills. Detail oriented. Customer/Client Focus. Ethical Conduct Time Management Project Management Multitasking Ability Personal Effectiveness/Credibility Excellent problem solving and organization skills Strong Interpersonal communications skills Demonstrated ability to work with a team. Flexibility Physical/Mental Demands: Position requires a high degree of concentration to manage frequent interruptions while meeting strict deadlines. This position requires the ability to perform duties using both typical office equipment such as computers, cell phones, and printers as well as the ability to communicate and perform tasks in a manufacturing/workshop environment. Must be able to perform physical and mental tasks associated within a manufacturing environment. Some travel required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Bell Bros: At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits. Position Overview: As an HVAC Service Manager, you will lead a high-performing team dedicated to delivering exceptional HVAC service. Your role ensures operational excellence, customer satisfaction, and team development. This leadership position is pivotal to our commitment to providing superior HVAC solutions. Key Responsibilities: Leadership and Team Management Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence. Conduct regular team meetings to share updates, provide training, and foster a positive team culture. Oversee the recruitment, onboarding, and continuous professional development of team members. Service Operations Oversight Coordinate and manage daily service schedules, optimizing technician productivity. Ensure timely completion of service calls and maintain high-quality standards. Monitor and enforce safety protocols to promote a secure working environment. Customer Relations Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction. Maintain strong relationships with clients by addressing feedback and enhancing service offerings. Financial Management Develop and manage the service department's budget, focusing on cost control and profitability. Track expenses and revenue to ensure the department meets financial goals. Process Improvement Evaluate current service processes, identifying opportunities for efficiency and quality improvement. Implement advanced HVAC technologies and best practices to stay ahead in the industry. Compliance and Documentation Ensure adherence to industry standards and regulatory requirements. Maintain accurate service records and reports for internal and external use. Qualifications: High school diploma or GED; technical training in HVAC is preferred. A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role. Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques. Exceptional leadership, communication, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Benefits: Competitive salary and performance-based bonuses. Comprehensive medical, dental, and vision insurance. 401(k) retirement plan with company match. Generous paid time off and holidays. Professional development and training opportunities. #BELLP Pay Range$110,000-$145,000 USD We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act. Bell Bros Privacy Policy

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes. Job Summary The Senior Manager, GIS/LIS will establish and lead CRH Americas' enterprise Geographic Information Systems (GIS) and Land Information Systems (LIS) capability. This role is responsible for creating a single source of truth for land and real estate data across ~4,000 sites (quarries, cement plants, asphalt plants, terminals, manufacturing, and distribution facilities) to enable strategic monetization, compliance, lease management, and portfolio optimization. The position drives data governance, spatial analytics, and system integration, enabling executives to make high-value decisions around surplus property sales, leasing strategy, mineral reserves, acquisitions, and operational risk. Job Location This role is based at our corporate office in the Perimeter area of Atlanta, GA - hybrid work schedule Job Responsibilities Architect and oversee enterprise deployment of GIS/LIS platforms; ensure ArcGIS-based mapping and analysis tools are optimized for industrial and real estate applications. Create scalable processes for onboarding and retiring both owned and leased assets when sites are acquired, divested, closed or restructures. Integrate geospatial and land data with finance, lease administration, legal, operations, and environmental systems to link property, lease and financial data in one enterprise view. Establish real estate data governance framework for owned and leased properties, establishing standards for property boundaries, ownership, lease terms, mineral reserves, water rights, easements, zoning, and tax overlays. Develop dashboards, spatial analytics, and KPI reporting to inform decisions on strategic real estate portfolio management. Drive data quality targets (accuracy, completeness, and adoption) and build automated reporting pipelines for leadership and audit readiness. Partner with Finance, Operations, Legal, and Platforms to connect GIS/LIS to business impacts and strategic decision making. Champion adoption across highly decentralized operating companies through training, communications, and stakeholder influence. Ability to travel up to 10% Additional duties as assigned Job Requirements Bachelor's degree in GIS, Geography, Land Management, Real Estate, Engineering, Computer Science, or related field (Master's preferred). 8+ years of progressive experience in enterprise GIS/LIS leadership or large-scale geospatial data management. Deep expertise in ArcGIS; familiarity with integrating GIS into ERP, finance, and BI ecosystems. Proven record leading data governance and enterprise platform deployments. Strong understanding of real estate life cycle (acquisitions, permitting, surplus sales, mineral rights, development). Track record of influencing senior stakeholders and driving change in complex, decentralized industrial environments. Excellent communication and storytelling skills for executive audiences. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Charlotte, NC. We are actively seeking a HVAC Service Manager with extensive experience in HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction. Key Responsibilities • Oversee the planning, execution, and delivery of HVAC service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines • Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements • Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion • Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities • Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns • Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites Qualifications • Proven track record managing HVAC service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance • Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows • Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives • Proficiency in service and construction project management software and tools • Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred Benefits • 401(k) matching • Dental insurance • Employee discount • Health insurance (free plan for one individual employee) • Life insurance: $20,000 benefit after 6 months • Paid time off • Parental leave • Referral program • Relocation assistance • Vision insurance Schedule • 10 hour shift Supplemental Pay Types • Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency

The Utility Division Manager is responsible for overseeing all estimating and construction operations related to water, sewer, and power projects. This role ensures accurate bids, efficient execution, and consistent profitability of utility work. Acting as a bridge between executive leadership and day-to-day operations, the Utility Division Manager provides technical expertise, leadership, and mentorship to project managers, estimators, and field teams. Key Responsibilities Operational Oversight Lead day-to-day operations for all utility projects, ensuring schedules, budgets, and quality standards are met. Serve as the primary point of contact for project managers and field supervisors on utility projects, escalating issues only when necessary. Coordinate with the electrical lead to align scheduling, manpower, and resources across divisions. Estimating & Preconstruction Lead utility estimating efforts; prepare, review, and approve bids for water, sewer, and power projects. Mentor and train estimators to develop utility estimating competency. Maintain cost databases, production rates, and historical benchmarks to improve bid accuracy. Build and maintain relationships with suppliers, subcontractors, and utility providers. Leadership & Mentorship Provide guidance and support to project managers to strengthen decision-making. Develop clear processes, reporting structures, and project controls for the utility division. Foster a culture of safety, accountability, and operational excellence. Strategic Support Identify growth opportunities within the utility sector (water, sewer, power). Standardize and improve processes for estimating, scheduling, and project management across the division. Qualifications 7-10+ years of experience in utility construction (water, sewer, power), with proven success in both estimating and field operations. Strong leadership skills and ability to mentor project managers and estimators. Deep technical knowledge of utility construction methods, equipment, and industry standards. Proven ability to manage multiple projects and teams simultaneously. Excellent communication and organizational skills.

Are you an experienced commercial roofing and sheet metal professional with a drive to solve problems for building owners? Established in 1923, Tri-State/Service Roofing & Sheet Metal Group has been working, building, and growing -- providing needed services to commercial, industrial, and institutional clients for 102 years. Our Wilmington, NC division of Service Roofing & Sheet Metal Company has an excellent career opportunity for a Roofing and Sheet Metal Service Manager. Join our team as the newest member in a talented and capable group of specialty construction professionals. Ideal Candidate 3+ years of experience in commercial roofing and sheet metal service Knowledge of commercial roofing systems such as TPO, EPDM, PVC, SBS, BUR and SSMR Well-versed in maintenance and repair of all commercial roofing systems A good work ethic with a drive for quality results Excellent decision-making and communication skills Responsibilities Oversee service orders from initial customer service request to writing work orders, preparing estimates, and completing labor/material posting, job reports, and billing Develop and grow service business, maintaining customer base and increasing market share with new customers Sell repair, maintenance, and re-roofing services Recommend and sell roofing maintenance plans Maintain communication with customers and ensure customer satisfaction Manage and mentor service technicians Oversee training of service technicians Responsible for ongoing safety training and adherence to safety policy of service crews Monitor quality and expediency of work Compensation Top pay commensurate with experience Company-funded retirement plan Bonus opportunity Health insurance Paid vacation and holidays Access to company vehicle The Tri-State/Service Group encourages military veterans to apply. We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, national origin, age, disability, or any other characteristic protected by law.

Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 36 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community. WHO WE ARE: Good people do good for other people. To this end, everyone at Romanoff subscribes to a common set of values, housed under the simple premise of “Do the Right Thing.” This is found in our passion to Commit to Excellence, Listen, Give Back and show Respect for All. The spirit of our values can be felt throughout our work environment, in how we make decisions, how our teams interact, and how we go above and beyond to care for our customers and community. Also prevalent in our culture is a strong thirst for innovation, with the intent to meet our company's overarching goal of Enhancing Lives. Coupled together, our culture is one of continuous growth, with a great deal of fun along the way. JOB SUMMARY The Site Operations Manager is responsible for executing assigned office production metrics, development and management of a team of Operation Managers and maintaining positive communications with customers. The Site Operations Manager is responsible for managing salaried and hourly associates in several locations for optimal performance. The position reports to the District Operations Manager (DSOM) and oversees a specified site location. ESSENTIAL FUNCTIONS: Oversee production in assigned office to include; backlogs, aging report, and KPI's Ensure that office is dispatching and resulting in a timely manner Ongoing recruitment performed Ensure that pad and warehouse inventory is accurate and runs efficiently Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement. Assign duties and recurring task to appropriate roles to ensure the office is properly following SOPs and company established best practices. Ensure office scheduling capacity is optimized Audit and count pad Build and sustain relationship with The Home Depot associates and DSM by meeting regularly and proactively communicate with DSM when customer issue arises. Visit local Home Depot stores a regular basis to ensure relationships are established Expedited care tickets are responded to immediately. Work with THD and customer for resolution. Answer and respond to inquiries from the RCS Adherence to SOP MINIMUM QUALIFICATIONS: Must have a valid driver's license, reliable transportation, and possess vehicle insurance. High School Diploma or Equivalent Minimum 3 years of relevant experience Strong verbal and written communication skills with the ability to communicate across all levels of the company Strong customer service skills, ability to provide a positive and professional experience Ability to lead teams to accomplish common goals Ability to juggle competing priorities and adapt to unique situations. Strong computer skills Ability to travel to field offices, jobsites, and The Home Depot stores PREFERRED QUALIFICATIONS 4+ years of experience in a production environment and supervisory role building teams and improving teams Background in floor covering and/or understands construction Previous experience in residential construction a plus KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES Self-Starter and team player Comfort with public speaking/teaching Flooring installation knowledge and ability to complete minor repairs Organized and detail oriented Ability to multi-task Ability to show empathy to customers and installers Strong autonomous performer Functions with a sense of urgency Makes decisions with discernment, considering all sides Ability to read diagrams and installation specs Familiar with OSHA workplace regulations PHYSICAL ACTIVITY Sitting up to 5 hours a day Constant use of hands to type and write Stand up to 6 hours a day Lifting 50 pounds, occasionally Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed BENEFITS Medical, Vision, Dental Insurance Bonus Program 401k with Company Match Paid Holidays Personal Time Off Earned PTO for Community Service Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

Are you a dynamic leader with a passion for construction and concrete operations? At CL Construction, we're looking for an experienced Concrete Manager to join our team and lead our Concrete Division. In this key leadership role, you'll collaborate with Project Managers, Superintendents, and other team members to drive success across multiple concrete projects. If you're ready to lead from the front, strengthen client relationships, mentor future leaders, and leave a lasting impact, this could be the perfect opportunity for you! What You'll Do: Provide Leadership: Oversee all activities within the Concrete Division, offering guidance and strategic direction to ensure operational and financial success. Drive Client Relationships: Build and maintain strong relationships with both new and existing clients. Represent CL Construction at industry events and maintain a client-first approach to ensure top-tier satisfaction. Ensure Project Excellence: Monitor and manage project schedules, budgets, and deliverables to ensure successful project completion. Conduct regular reviews to track progress and address challenges proactively. Business Development: Collaborate with the leadership team to identify and secure new business opportunities, contribute to proposals, and enhance partnerships with strategic vendors. Uphold Safety and Quality Standards: Champion a culture of safety, quality, and compliance. Ensure all operations align with company and regulatory standards. Mentor and Develop Talent: Serve as a mentor to your team, fostering growth and development among project teams and future leaders within the division. Why You'll Love Working Here: Be part of a company that values teamwork, innovation, and growth. Lead a high-performing division and make a direct impact on the success of our concrete operations. Enjoy a diverse role, working on multiple high-profile projects in a fast-paced environment. Receive a competitive salary and benefits package, with opportunities for leadership development and career growth. What We're Looking For: Experience: 7+ years in the construction industry preferred, with a strong focus on concrete operations and leadership. Leadership Skills: Proven ability to manage and motivate teams, foster collaboration, and drive operational excellence. Project Management Expertise: Skilled in managing multiple projects, budgets, and client relationships simultaneously. Communication & Collaboration: Exceptional interpersonal skills with a knack for building trust and rapport across teams and clients. Drive for Results: A proactive self-starter with a solutions-oriented mindset and the ability to thrive under pressure. Benefits Competitive wages Great work-life balance Health, Dental and Vision insurance Paid Company Observed Holidays PTO 401k/Matching Advancement and Growth Opportunities

Founded in 1992, InServ is a full-service industrial contractor working in the life science, advanced manufacturing, and food and beverage industries. We specialize in four trades (mechanical, hygienic piping, HVAC, and electrical, instrumentation and controls), working from multiple locations across North Carolina and for clients across the Southeast. InServ is both a knowledgeable and reliable partner for our clients. We assist with design, adhere to schedules, and execute with the highest quality to provide a total solution. Job Summary: The Division Manager is responsible for all activities within their division, specifically developing and implementing strategic plans to achieve business goals and objectives. The DM must have P&L experience to include budgeting, workforce and vendor management, quality control, sales, billing, inventory and scheduling Essential Duties and Responsibilities: Identifies, builds and maintains long-term relationships with owners, architects, consultants and contractors, understanding their needs to influence opportunities. Develops annual operating budgets for the Division to include Revenue projections, Cost projections, Resource and capital expenditure requirements and Training requirements Meets or exceeds all financial expectations, budgets and goals; including preparing and maintaining budgets, reviewing and approving all Project set-ups and Project Status Reports, monitoring all pricing, and reviewing cost data with Operations Manager; monitor and maintain cash position of business unit. Provides leadership and guidance and monitors the performance of projects and operations within the Division to include: Overseeing estimating, procurement, and construction activities. Appointing key project personnel, subject to client approval; reviewing and approving other project staff appointments; and directing the overall staffing effort Reviewing and approving projects plans, cost estimates, budgets, and schedules Reviews and approves proposals and contractual commitments on current and new projects Conducts and coordinates Business Development with the Corporate Business Development and Preconstruction Teams; including support with major estimates, bid day strategy, negotiating the scope of contracts & boilerplate (coordination & obtaining approval from President or CFO) and coordination of bid bond, insurance, etc. as required for bids Provides guidance and direction to Project Managers in the planning, scheduling and management of projects, along with the resolution of project construction problems. Leads reliability, compliance, quality and safety programs for their division: ensures required government and/or environmental regulations are met. Ensures maximum profitability and project performance through effective leadership of the planning, staffing, control, financial performance, and asset management of the Division. Requirements: Minimum fifteen years of experience in construction management, with at least ten years of experience managing a construction profit center. Thorough knowledge of construction, engineering, procurement and other project related activities and their interfaces and interdependencies. Broad general experience and education in all aspects of construction management Demonstrate strong knowledge in Mechanical/HVAC systems in commercial and light industrial setting Proficiency and experience in Project Management Staffing, estimating, budgeting and scheduling Business development Administration and management Demonstrated supervisory skill in activities such as distribution and control of work, interviewing and selection of personnel, salary planning, performance evaluation and overall training and development of personnel. Demonstrated skill in using independent judgment to carry out assigned responsibilities. Skill in working with and communicating effectively orally and in writing regarding accounting matters and problems. Physical Requirements: Some work performed inside office facilities under frequent deadlines and interruptions. Frequent job site and client visits involving walking great distances, climbing ladders and stairs, climbing over and around equipment, bending and stooping inside interstitials, accessing plant roofs and basements. Education: Four-year college degree in engineering or construction management, and/or Extensive management experience encompassing these areas: business, asset and financial management, human resources, safety, technical issues and problem solving, organizational techniques, estimating.

The Senior Preconstruction Manager leads the development and management of project estimates to prepare budget proposals and/or bids for assigned projects. The position is responsible for developing all levels of estimates, including early design phase estimates through final design/GMP estimates. Additional preconstruction activities include Value Management / Analysis, cost benchmarking, and comparative studies. The Senior Preconstruction Manager's role is to ensure that all estimates and GMPs are comprehensive, detailed, accurate, and supported by current market pricing and trade contractor input. This role collaborates with the Operations team members to incorporate constructability, scheduling, procurement and site logistics throughout the preconstruction phase, leading to a smooth transition from preconstruction to project execution. This role requires the following: • Takes the lead responsibility for all assigned projects, taking ownership of quality, accuracy, project budget and completeness of work for all trades. • Collaborate with Operations team members on General Requirements, including fees, financial expectations, project staffing, construction schedule, procurement, and site logistics. • Cultivate and maintain strong trade contractor relationships for both pricing and work execution. • Foster and maintain relationships with Owners, Architects, Engineers, and prospective Clients for potential new business opportunities. • Work to grow the business in line with Benning's strategic plan by attending external meetings and networking events. • Lead estimate reviews with Owners, Design Team, and Project Management. • Provide team growth through leadership, mentoring, training, and performance reviews to less experienced preconstruction staff. • Maintain a proactive and positive attitude in a team environment that attracts and retains top talent. • Develop trade contractor scope of work bid packages that are comprehensive and detailed for project procurement. • Assist Marketing and Business Development with the preparation of proposals. • 5-10 years of experience as a Preconstruction Manager or Senior Estimator • Communicate effectively with Owner's and/or Design professionals and be willing to represent the company at various external functions and events. • Excellent interpersonal and communication skills. • Technical writing skills in preparing bid packages, proposals and estimate clarifications and assumptions. • Self-starter that requires a minimal amount of direction and management. • Proactive in conflict resolution. • Ability to multitask. • Proven experience with technology and computer estimating systems. • Recognizing when you need assistance and raising your hand for help. • Being a flexible, detail-oriented team player with the ability to produce quality work and to be proactive in support of Benning's purpose, goals, and Benning's mission to build quality commercial projects, the cornerstones of community. To build our reputation and our range. To build long-term trust and relationships with every interaction. • Providing courteous, diplomatic, timely and professional responses at all times with key customers, thereby supporting Benning's value to do what's right - by our clients, by our company and by each other. Software Proficiency • Trade contractor database management with Building Connected and/or Smart Bid Net• On Screen Takeoff • ProEst estimating software• Bluebeam • Procore • Salesforce • P6/Primavera is a plus At Benning when we say, “We own our work,” it's not just lip service. In the field and in our hallways, it's plain to see that Benning belongs to all of us. That pride of ownership is what drives us to work harder and smarter as a team.

At Choate Construction, we take pride in our people and our projects. As one of the Southeast's leading general contractors, we're committed to delivering nationally recognized commercial construction services across our offices in Atlanta, Charleston, Charlotte, Nashville, Raleigh, Savannah, and Tampa. About the job: We have an excellent opportunity for a Senior Preconstruction Manager. This role is responsible for providing leadership in the preconstruction phase of projects to assure success. This role will assure the Company estimates are accurate, complete and reflect the actual requirements of the project. They should have a skill set beyond technical proficiency and capable of managing very large, complex, specialized and/or multiple projects. The Senior Preconstruction Manager prepares detailed estimates (conceptual, schematic, design development, construction) and analyzes cost models during the Design Development and/or bidding period. Skills And Qualifications Proven success of promoting the growth and development of Client and Designer relationships. Initiate and maintain liaison with client and Architect and/or Engineer contacts to facilitate successful project execution. Attend client initiated meetings and ceremonial events as well as maintaining regular contact to ensure their satisfaction with on going projects for marketing purposes. Seek and identify new work opportunities and inform the DM and Business Development of potential projects with current and potential new Clients. Regularly participate in presentations to secure new work for Choate Construction Company. Actively participate in industry-related organizations to network and promote the interests of Choate Construction Company. Can demonstrate the ability to interact with Owners with positive results. Can communicate both written and verbal skills and carry themselves professionally Ten (10) to Fifteen (15) years of construction experience as a Preconstruction Manager with demonstrated capacity to manage the above duties and responsibilities. Sixteen plus years of construction experience. Demonstrated leadership ability of project teams with successful outcomes. Preferred four (4) year degree in a construction related curriculum. Must be proficient in Bluebeam software for the creation and modification of PDF documents. Must be proficient in Sage Estimating software. Must be proficient in Estimating Software, Togal AI, iSqF. What we offer: Comprehensive Medical, Dental & Vision Coverage Options Short-Term & Long-Term Disability Employee Stock Ownership Plan (ESOP) Student Loan Reimbursement Program 401(k) plan Charitable contribution matching Paid Time Off (PTO) Stewardship Day Clearly defined Company Core Values and Purpose At Choate Construction Company, we are 100% employee-owned, providing excellent employment opportunities in a dynamic and challenging environment. The firm is built on the skills and efforts of each employee and strives toward continuous development of a growing and prospering business. Choate Construction is an Equal Opportunity Employer. We are committed to providing a safe work environment and to fostering the well-being and health of its employees. Choate is a Drug Free Workplace and pre-employment drug screening in required for all new hires.

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Director of Customer Success for SMB/MDO/Scaled CS is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 30+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction. You'll provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across all segments and geographies within the region. A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching team members to develop their direct reports as product advocates and experts. This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable client engagement, retention, risk mitigation processes to proactively address client needs and improve retention. Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams. Key Responsibilities Customer Outcomes & Strategy Take ownership of all core Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Client retention, renewals, adoption, usage, and satisfaction across Diligent's Mission Driven Organization brands (average ACV Drive strategies to monitor customer health at scale, proactively mitigate risk, and optimize forecasting and expansion plans, leveraging data-driven insights and AI-powered tools. Develop and manage high-impact engagement strategies tailored for a high volume, low ACV customer base, partnering with Onboarding, Training, Professional Services, Customer Success Associates, and Support teams to help customers progress on their maturity curve. Create and iterate on digital-first engagement and save plays to consistently deliver value and drive business outcomes for a large, diverse set of clients. Operational Leadership Build, scale, and refine post-sale operating models for high velocity, low ACV segments-including use of pooled resources and rapid-response support alongside dedicated named account management. Drive the automation of key customer journeys through digital, tech touch, and AI-enabled processes to deliver efficient, scalable support and engagement. Continuously enhance reporting capabilities to track team and customer outcomes, improve accountability, and refine retention forecasting. Ensure KPIs are set and achieved on a quarterly and monthly cadence. Manage the Customer Success budget with focus on high efficiency and optimized resource allocation for a hybrid team structure. Identify and execute on opportunities to further automate and streamline CS operations using technology and AI. Team Leadership & Development Lead and mentor a hybrid Customer Success team-combining named account CSMs and a pooled CS account management model-to ensure rapid response to evolving customer needs. Foster a culture of performance, curiosity, learning, and collaboration. Champion product mastery across the team to drive stronger product advocacy and client adoption. Define clear role expectations, establish KPIs for each team member, and ensure ongoing accountability through structured performance management. Drive implementation of coaching, career development frameworks, and compensation strategies in alignment with HR, Finance, and global CS leadership. Communicate transparently and frequently to keep teams motivated, informed, and aligned-celebrating successes and learning from challenges. Strategic Collaboration Partner with Sales, Account Management, and other Post-Sales teams (Onboarding, Training, Professional Services, Support) to shape expansion and renewal strategies and maximize the customer lifecycle value for high volume, low ACV accounts. Collaborate horizontally with product, engineering, enablement, marketing, community, and training teams to influence product roadmaps, scale customer education, and elevate engagement programs. Analyze geographic and market data to identify growth opportunities and optimize go-to-market strategies specifically for Mission Driven Organization brands. Lead strategic visioning and planning as part of annual business cycles, ensuring CS operations are aligned to company priorities. Customer Voice & Advocacy Serve as the regional advocate for the voice of the customer, representing Mission Driven Organization brands in internal forums and strategy sessions. Facilitate and scale customer advocacy programs, including digital reference and peer communities, to strengthen engagement and loyalty. Embed a unified, customer-first mindset and drive alignment on shared KPIs across CS and cross-functional teams. Capture and synthesize ongoing customer feedback using digital and tech touch methods to inform product development and complementary service enhancements. Required Experience/Skills Experience: 5+ years in customer-facing roles within B2B SaaS, 5+ years in a senior CS leadership role (team lead, manager of a CS discipline. Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) in smaller ACV accounts Developed team-level KPIs to drive towards a high-performing team of CS professionals Deep understanding enterprise software/SaaS market Preferred experience within the not-for-profit and public sector including school board administration and local community government Proven track record of meeting or exceeding retention, expansion and client satisfaction targets Location in New York, Washington D.C. or Vancouver is desirable Skills: Develop and execute on CS strategy to drive client retention, satisfaction and product engagement Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores. Strategic thinker with hands-on experience building segmentation and engagement models. Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences. Able to operate at both strategic and tactical levels; comfortable with ambiguity. Skilled in executive-level communication, customer engagement, and cross-functional influence. Strong commercial acumen, with fluency in sales and expansion methodologies. Leadership: Experience leading geographically distributed, multi-layered, high performing teams. Experience leading a team of 20+ and managing at least 4 people leaders Track record of hiring A players in all levels of former organizations Expertise in change management, team design, and organizational scaling. Ability to influence internal stakeholders and align teams around customer outcomes. Passionate about developing leaders and reinforcing a high-trust, high-performance culture. Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business. U.S pay range $151,000-$189,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Director of Customer Success for SMB/MDO/Scaled CS is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 30+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction. You'll provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across all segments and geographies within the region. A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching team members to develop their direct reports as product advocates and experts. This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable client engagement, retention, risk mitigation processes to proactively address client needs and improve retention. Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams. Key Responsibilities Customer Outcomes & Strategy * Take ownership of all core Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Client retention, renewals, adoption, usage, and satisfaction across Diligent's Mission Driven Organization brands (average ACV * Drive strategies to monitor customer health at scale, proactively mitigate risk, and optimize forecasting and expansion plans, leveraging data-driven insights and AI-powered tools. * Develop and manage high-impact engagement strategies tailored for a high volume, low ACV customer base, partnering with Onboarding, Training, Professional Services, Customer Success Associates, and Support teams to help customers progress on their maturity curve. * Create and iterate on digital-first engagement and save plays to consistently deliver value and drive business outcomes for a large, diverse set of clients. Operational Leadership * Build, scale, and refine post-sale operating models for high velocity, low ACV segments-including use of pooled resources and rapid-response support alongside dedicated named account management. * Drive the automation of key customer journeys through digital, tech touch, and AI-enabled processes to deliver efficient, scalable support and engagement. * Continuously enhance reporting capabilities to track team and customer outcomes, improve accountability, and refine retention forecasting. Ensure KPIs are set and achieved on a quarterly and monthly cadence. * Manage the Customer Success budget with focus on high efficiency and optimized resource allocation for a hybrid team structure. * Identify and execute on opportunities to further automate and streamline CS operations using technology and AI. Team Leadership & Development * Lead and mentor a hybrid Customer Success team-combining named account CSMs and a pooled CS account management model-to ensure rapid response to evolving customer needs. * Foster a culture of performance, curiosity, learning, and collaboration. Champion product mastery across the team to drive stronger product advocacy and client adoption. * Define clear role expectations, establish KPIs for each team member, and ensure ongoing accountability through structured performance management. * Drive implementation of coaching, career development frameworks, and compensation strategies in alignment with HR, Finance, and global CS leadership. * Communicate transparently and frequently to keep teams motivated, informed, and aligned-celebrating successes and learning from challenges. Strategic Collaboration * Partner with Sales, Account Management, and other Post-Sales teams (Onboarding, Training, Professional Services, Support) to shape expansion and renewal strategies and maximize the customer lifecycle value for high volume, low ACV accounts. * Collaborate horizontally with product, engineering, enablement, marketing, community, and training teams to influence product roadmaps, scale customer education, and elevate engagement programs. * Analyze geographic and market data to identify growth opportunities and optimize go-to-market strategies specifically for Mission Driven Organization brands. * Lead strategic visioning and planning as part of annual business cycles, ensuring CS operations are aligned to company priorities. Customer Voice & Advocacy * Serve as the regional advocate for the voice of the customer, representing Mission Driven Organization brands in internal forums and strategy sessions. * Facilitate and scale customer advocacy programs, including digital reference and peer communities, to strengthen engagement and loyalty. * Embed a unified, customer-first mindset and drive alignment on shared KPIs across CS and cross-functional teams. * Capture and synthesize ongoing customer feedback using digital and tech touch methods to inform product development and complementary service enhancements. Required Experience/Skills Experience: * 5+ years in customer-facing roles within B2B SaaS, 5+ years in a senior CS leadership role (team lead, manager of a CS discipline. * Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) in smaller ACV accounts * Developed team-level KPIs to drive towards a high-performing team of CS professionals * Deep understanding enterprise software/SaaS market * Preferred experience within the not-for-profit and public sector including school board administration and local community government * Proven track record of meeting or exceeding retention, expansion and client satisfaction targets * Location in New York, Washington D.C. or Vancouver is desirable Skills: * Develop and execute on CS strategy to drive client retention, satisfaction and product engagement * Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores. * Strategic thinker with hands-on experience building segmentation and engagement models. * Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences. * Able to operate at both strategic and tactical levels; comfortable with ambiguity. * Skilled in executive-level communication, customer engagement, and cross-functional influence. * Strong commercial acumen, with fluency in sales and expansion methodologies. Leadership: * Experience leading geographically distributed, multi-layered, high performing teams. * Experience leading a team of 20+ and managing at least 4 people leaders * Track record of hiring A players in all levels of former organizations * Expertise in change management, team design, and organizational scaling. * Ability to influence internal stakeholders and align teams around customer outcomes. * Passionate about developing leaders and reinforcing a high-trust, high-performance culture. * Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region * Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business. U.S pay range $151,000-$152,000 USD What Diligent Offers You * Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients * We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few * We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. * Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Price Solutions is maximizing its organizational growth and expanding its positioning as an influential leader in Marketing and Promotions industry. Our Business Development team is actively interviewing the best talent in the area, searching for the next Customer Service Manager to lead and direct internal resources. The goal of this position is to successfully execute sales objectives that align with our client's company and brand standards. Essential Duties and Responsibilities: Use fact-based and value-based selling tools when engaging a consumer to drive sales and engagement and reduce account cancellations Collaborate to establish promotional sales objectives by forecasting and setting sales quotas based on the client's expansion targets. Stay current on products, services, and promotions available. Use your book of business to create upselling and cross-selling opportunities when new items are made available. Develop your analytical skills over time to lead sales presentations, analyze the sales strategies' status, and troubleshoot areas to improve. Work directly with and maintain constant communication with partners, clients, and consumers across the local region. Our Brand Ambassador has the following beliefs, skills, and personality traits... You offer ideas and solutions without being prompted. When you see there is room for improvement, you act on it immediately You are a firm believer that there is no such thing as communicating too much. You have a reputation for always picking up the phone and reaching out regularly You self-analyze. You frequently ask yourself if you are making a positive impact on the client and team. If you fall short, you communicate with Senior Executives immediately to address those pitfalls and move forward You think of problems and challenges as opportunities for improvement and growth You stay focused on the goal and task at hand. You're strategic in how you set your weekly and monthly goals, and you've put people in place to hold you accountable. People with experience or interest in any of the following categories relating to this role are encouraged to apply: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Director, CRM Operations & Martech. Position Overview Reporting to the VP of CRM, the Director, CRM Operations will lead the vision, strategy, and roadmap for CRM, CDP, and marketing automation platforms. This role will drive innovation in personalization and customer engagement, building scalable, data-driven journeys that deliver both immediate business impact and long-term value. This role will also optimize and streamline our digital marketing processes, technology, and data-driven initiatives. This role is responsible for ensuring the efficiency of campaign execution, enhancing marketing technology stack capabilities, and driving data integrity and compliance. The ideal candidate is process-driven, analytical, and experienced in managing marketing automation, operations, and cross-functional collaboration. Partnering with cross-functional teams, this leader will shape the future of how we connect with customers across the entire experience - transforming data into meaningful engagement at scale. Key Responsibilities Product Strategy & Ownership Define and communicate the personalization vision, strategy, priorities, and KPIs Lead CRM and personalized campaign execution with cross-functiona Evaluate and integrate Martech platforms to scale customer engagement. Deliver top activation use cases such as advanced segmentation, lead enrichment, and journey orchestration. Strategic & Analytical Leadership Link tactical execution to enterprise business strategies. Use data to measure performance, optimize campaigns, and drive improvements. Identify problems, create scalable solutions, and optimize operational processes. Champion continuous improvement and stay ahead of industry trends. Customer Journey & Personalization Translate journey insights into digital tools that improve targeting, relevance, and conversion. Leverage AI, customer profiling, and computed traits to enrich CRM/CDP models and boost ROI. Deliver personalized use cases like real-time content, contractor training, and behavioral tracking. Manage relationships with external vendors and agencies supporting digital marketing efforts Background in customer journey mapping or omni-channel orchestration Data Activation & Optimization Drive adoption of a unified customer profile across all touchpoints (Web, Call Center, CRM, Email, AZEKNow, etc.) Oversee platform implementation and evolution. Monitor KPIs including conversion, lead quality, campaign performance, and engagement across channels. Leadership & Collaboration Lead cross-functional teams in a matrixed environment to deliver measurable outcomes. Build strong partnerships across marketing, product, IT, and analytics. Foster a culture of innovation, agility, and customer-centricity. Compliance & Best Practices Ensure marketing campaigns comply with data privacy laws and industry regulations. Maintain deliverability best practices for email and messaging platforms Stay up to date on digital marketing trends and best practices, ensuring the team remains innovative and competitive Act as the key liaison between marketing, IT, analytics, and product teams to ensure alignment on business objectives. Work CRM Channel teams with creative, content, and digital teams to streamline asset creation and campaign execution. Partner with sales and customer support teams to align marketing initiatives with customer needs. Qualifications 10+ years in digital product management with deep expertise in CRM, CDP, or Martech platforms Hands-on experience with Salesforce, CDPs (Datacloud preferred), and automation tools Proven track record driving personalization, segmentation, and data-driven marketing at scale Knowledge of data privacy, consent management, and compliance (GDPR, CCPA, HIPAA) Strong ability to turn technical architecture and customer insights into scalable business solutions. Demonstrated success leading cross-functional teams and delivering measurable results. Entrepreneurial mindset with strong problem-solving and innovation skills Excellent analytical, communication, and collaboration skills If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* Salary: Annual pay range: $150,000 - $180,000, plus bonus/incentives A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

Job DescriptionBenefits: 401(k) Company parties Health insurance Opportunity for advancement Job Title: Customer Service Manager Industry: Roofing & Construction About Us Were a 25-year-old California roofing construction company committed to high-quality workmanship and exceptional customer care. Were looking for a proactive, detail-oriented Customer Service Manager to serve as the central hub of communication, scheduling, and client support. If you thrive in a fast-paced environment and enjoy keeping operations running smoothly, we want to meet you! Roofing, we can teach you - but organizational skills, initiative, and a good attitude will need to come with you. Key Responsibilities Customer & Project Coordination Manage the company CRM, ensuring accurate and up-to-date customer and project information. Schedule appointments, inspections, and follow-up visits for project managers and field teams. Coordinate and manage drafting bids, sending proposals, and related documentation. Draft and send inspection reportsincluding photosto clients in a clear and professional format. Follow up on proposals and estimates to support project pipeline and customer engagement. Distribute information to clients, team members, and partners to keep everyone aligned. Office & Administrative Support Answer incoming calls and manage service requests with professionalism and urgency. Perform general office administration tasks, including maintaining a clean, organized workspace and ensuring the office is neat at the end of each day. Manage website content updates (photos, text, reviews, and announcements) to coincide with completed jobs in real time. Oversee photo quality control for job sites and marketing purposes. Oversee weekly blog post topics Assist with internal workflow improvements and administrative systems. Maintain current and accurate company registration profiles with vendors, public agencies, and partners. Complete general administrative support tasks away from the office and meet clients in the field as requested. Conduct research for principals as directed. Requirements Valid drivers license and a clean driving record (occasional off-site tasks required). Experience in customer service, office administration, or construction/contractor-related environments preferred. Strong organizational skills with the ability to manage multiple tasks and priorities. Excellent communication skillsboth written and verbal. Familiarity with typical CRM platforms and general digital tools (email, spreadsheets). We will train you on our roofing-specific CRM. Ability to work independently while keeping the team informed. Professional, courteous, and solution-oriented attitude. Physical Requirements: Prolonged sitting at a desk or workstation. Occasional standing or walking, such as to meetings, printers, or break areas. Repetitive hand and finger movements, including typing and using a mouse. Use of standard office equipment, such as computers, phones, copiers, and scanners. Visual acuity to read screens, documents, and fine print. Light lifting, typically up to 1015 pounds (e.g., files, boxes of paper, laptops). Fine motor skills for tasks like filing, writing, or data entry. Why Join Us? Work with a reputable, growing roofing company that values initiative and high standards. Opportunity to make a visible impact on customer satisfaction and operational efficiency. Supportive leadership and a collaborative working environment. This is a growth position. Our companys strategic growth plan will provide opportunities for personal growth, extensive training, and career advancement. This is a full-time, non-exempt position. The compensation range is $25 - $35 per hour, commensurate with experience. Company benefits, including a 401(k) plan and medical insurance, are available after a probationary period. How to Apply Please send your resume and a brief cover letter that outlines your experience and interest in the role. We look forward to meeting the next key member of our team! We are an Equal Opportunity Employer.

We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction. As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together. This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately. What you'll do: * Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions. * Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection. * Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability. * Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates * Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization. * Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn. * Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention. * Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements. What we're looking for: * Bachelor's degree or equivalent work experience required. * 3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience. * Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects. * Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback. * Keen eye for accuracy and detail in process development; JIRA proficiency is preferred. * Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results. * Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary. * Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement. Additional Information Base Pay Range: For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.