Customer Service Manager jobs at Guitar Center - 2197 jobs

Customer Service Manager - HVAC, Plumbing, Electrical (Warranty & Service) We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team in a tri-trade company, which operates across multiple industries (electrical, plumbing, HVAC, etc.). The ideal candidate will be responsible for overseeing customer service operations, improving customer satisfaction, and ensuring efficient communication between departments. General Responsibilities Customer Service Leadership: Lead and manage the customer service team, ensuring high-quality support across all trade divisions. Develop and implement customer service policies, procedures, and best practices. Train and mentor customer service representatives to enhance service delivery. Monitor customer inquiries, complaints, and resolutions to ensure a high level of satisfaction. Operations & Process Improvement: Coordinate with sales, logistics, and technical teams to provide seamless customer support. Identify and implement process improvements to enhance efficiency and reduce response time. Utilize CRM systems and other tools to track customer interactions and service metrics. Ensure compliance with company policies, industry regulations, and trade-specific requirements. Customer Relations & Satisfaction: Act as the main point of contact for escalated customer issues and work to resolve them effectively. Develop customer retention strategies and gather feedback for continuous service improvement. Analyze customer trends and provide insights to management for business growth opportunities. Reporting & Performance Management: Monitor key performance indicators (KPIs) related to customer service, response time, and satisfaction levels. Generate reports and provide recommendations to improve service standards. Conduct periodic performance evaluations of the customer service team. Qualifications Bachelor's degree in Business Administration, Customer Service, or a related field (preferred) or combination of experience and education. Minimum of 5 years of customer service experience, with at least 2 years in a managerial role. Experience in multi-trade industries (construction, electrical, plumbing, HVAC, etc.) is a plus. Strong leadership, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities. Proficiency in CRM software, Microsoft Office Suite, and customer service platforms. Ability to manage multiple priorities in a fast-paced environment.

Travel required for a week every month. Experience in Large scale call center operations is preferred R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet. Company Link: : Be Part of the Connection As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities: Lead discussion & calibration sessions to align on product request and expected output Plan and execute on stakeholder product request by ensuring constant alignment of the objective Assist, train and lead product rollout plan Build important business relationships with clients. Understand customer needs and participate in brainstorming solutions Promote the products created to support meeting company goals Initiate, foster and cultivate business relationships How You'll Make an Impact Client Engagement, discovery and relationship management Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products. Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements. Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress. Ensuring timely delivery of product releases and updates. Travel around a week each month Required Skills: 7+ years of experience in Client Engagement, Client success, enterprise relationship management solutioning, Implanting and training technical products; Large scale call center operations, chat and digital support Why Join R Systems?Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp. Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community. Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands. Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path. E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills. Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment. If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you! #LI-AP2 R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits. Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job title: Field Service Manager Reports to: Senior Field Service Manager Compensation: $130,000-$140,000 Base plus variable compensation The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals. Provide training and billable service work as required Services Leadership: Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of service technicians. Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company. Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Maintain technician staffing at appropriate levels for business requirements. Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing. Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Attend training with the Sullair factory to stay current on product offerings and technologies. Travel as required to drive business activity and attend training. 80% Field / 20% Office Demonstrate flexibility/teamwork as additional items will be required to help grow the business. May involve multi-branch location responsibilities Education: Associate degree preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five plus years field service experience in the compressed air industry. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with ERP systems a plus. Direct reports: Service Technicians The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $80,000 annually plus bonus Responsibilities: Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Qualifications: Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and/or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual/Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Manager, Strategic Customer Support Teams Are you seeking an entrepreneurial, empowering workplace that allows you to: * Develop a career track * Leverage your current skills while developing new skills * Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Key Accounts Service Team Mgr. As a Key Account Service Team Manager, you will provide optimum customer service in line with Company policy and Partnership Agreements in a way that builds and promotes Sunbelt's reputation for exceeding the customer's expectations through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. DUTIES & RESPONSIBILITIES * Manage daily operations through direction to hourly staff to meet all internal and external customer requirements. * Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. * Provide and administers performance feedback and coaching on a regular basis to each team member. * Ensure availability to employees for providing appropriate coaching, counseling, direction and resolution. * Ensure employees have appropriate training and other resources to perform their jobs. * In conjunction with the HR Department, assist on resolving employee relations issues expressed by team members. * Create and maintain a high-quality work environment so team members are motivated to perform at their highest level. * Address and deliver disciplinary and/or performance corrective action according to company policy. * Assist the Senior Manager with daily operation of the Key Account Team to include the development, analyses and implementation of staffing and training needs. * Work as a member/leader of special or ongoing projects that are important to area/process improvement. * Manage and approve payroll time cards for hourly staff. * Manage all Strategic, National and Key Account customer orders and queries in accordance with Company Policy and Partnership Agreements. * Manage all customer issues in accordance with Company Policy and the Partnership Agreements. * Manage all customer complaints and route complaints quickly to the Senior Manager when there is difficulty in resolving the issue(s) effectively and on a timely basis. * Communicate effectively with Strategic, National, and Key Account Managers on their customers' activity, and ensure that the customers' requirements are being delivered in accordance to their Partnership Agreement. * Perform other duties assigned as assigned by the manager. QUALIFICATIONS * Good working knowledge of the construction and rental industry. * Previous experience in a customer service and manager role. * Communicates clearly and concisely. * Demonstrates effective listening skills. * Embraces change and acts on suggestions to improve processes and service levels. * Demonstrates the ability to effectively utilize Sunbelt's point of sales system (Wynne). * Maintains a strong customer service ethic, by demonstrating a positive approach toward the customers' needs. * Must be a strong team player and enjoy supporting others to "get things done". * Demonstrate strong organizational skills paying close attention to details in order to minimize mistakes. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range: $71,269.00 - 97,995.70 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

Power Up Your Career with Makita USA!!! At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication. Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970. Job Summary Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs. Salary $80,000 - $90,000 per year plus bonus potential Essential Job Duties To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Embraces and promotes brand values while delivering customer care principles. Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions. Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service. Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory. Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers. Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text. Displays or demonstrates products using samples or catalogs and emphasizes features and benefits. Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities. Prepares weekly and monthly activity reports for the assigned territory. Presents, discusses, and understands Corporate Sales Programs. Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request. Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Skills Required Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail. Problem Solving - Identifies and resolves problems promptly. Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed. Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance. Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions. Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills. Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information. Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans. Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments. Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed. Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public. Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word. Bilingual - Spanish preferred. Applicants must live in or near the assigned territory. Must be able to safely operate a moving vehicle. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This position works out of a company vehicle and makes several stops throughout the day. Travel Occasional travel is expected, including overnight stays. Education and/or Experience Desired The requirements listed below represent the knowledge, skills, and abilities required: Bachelor's degree in business management or sales (preferred but not required). Minimum of three years of previous management experience in sales or service. Valid driver's license with a safe driving history. Physical Demands The physical demands described here are representative of those required to perform the essential job functions: Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Regular standing, walking, stooping, bending, and reaching above the head. Frequent sitting. Occasional lifting, pushing, or pulling up to 70 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to ascend and descend stairs. Continuous reach to sort miscellaneous items. Physically and mentally able to work in environments with strict deadlines and multiple projects. Our Benefits Include: 🔹 Health & Wellness Medical, Dental, and Vision insurance options after 30 days of employment Flexible spending accounts (FSA) & Health Savings Accounts (HSA) Employee assistance program (EAP) for mental health and well-being Paid subscription to Headspace and 5 other members of your choice 💰 Financial Security Competitive pay & performance-based incentives Branded company vehicle provided 401(k) retirement plan with company match Basic Term Life insurance is 100% company paid Long term Disability Coverage 100% company paid Disability Coverage Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans. ⏳Work-Life Balance Paid time off (vacation, sick leave, and 13 paid holidays) Employee discounts on Makita tools and accessories - because we know you love quality tools! 🚀Career Growth & Development Training programs Tuition reimbursement Internal promotion opportunities Collaborative, innovative work environment Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence! 📢 Explore Opportunities & Apply Today! Disclaimer This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs. Equal Opportunity Statement The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).

The Warehouse Services Manager is responsible for overseeing the procurement, maintenance, tracking, and strategic utilization of all construction tools, equipment, rental resources, and owned assets across the company. This role ensures operational efficiency, cost control, and compliance with safety and regulatory standards. Essential Duties and Responsibilities: Equipment Management Oversee inventory, allocation, and lifecycle management of company-owned tools and equipment. Implement and maintain asset tracking systems to monitor usage, location, and condition. Develop preventive maintenance schedules and coordinate repairs to minimize downtime. Rental Coordination Evaluate rental needs based on project requirements and budget constraints. Negotiate rental contracts and manage vendor relationships to ensure cost-effective solutions. Track rental durations and returns to avoid overages and unnecessary expenses. Procurement & Logistics Collaborate with project managers and site supervisors to forecast tooling and equipment needs. Manage procurement of new tools and equipment, ensuring alignment with company standards and project specifications. Coordinate delivery, mobilization, and demobilization of equipment to and from job sites. Compliance & Safety Ensure all equipment meets safety standards and regulatory requirements. Maintain documentation for inspections, certifications, and operator training. Support safety audits and incident investigations related to equipment use. Budgeting & Reporting Monitor and report on equipment-related expenditures, utilization rates, and cost-saving opportunities. Develop annual budgets for tooling and equipment operations. Provide regular updates to leadership on asset performance and capital planning. Qualifications: Bachelor's degree in business administration, or related field preferred. 5-10 years of experience in construction equipment management or related role. Experience with managing P&L. Strong knowledge of construction tools, heavy equipment, and rental practices. Proficiency in asset tracking software, ERP systems, and Microsoft Office Suite. Excellent negotiation, organizational, and communication skills. Preferred Skills: Experience with fleet management systems and GPS tracking technologies. Familiarity with OSHA regulations and construction safety standards. Ability to lead cross-functional teams and manage multiple priorities.

We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction. As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together. This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately. What you'll do: Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions. Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection. Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability. Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization. Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn. Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention. Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements. What we're looking for: Bachelor's degree or equivalent work experience required. 3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience. Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects. Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback. Keen eye for accuracy and detail in process development; JIRA proficiency is preferred. Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results. Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary. Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement. Additional Information Base Pay Range: 114,400.00 - 157,300.00 USD AnnualFor Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety. Position Overview Oversee and direct operations of a surface aggregate production facility, including safety, personnel, production/inventory management, maintenance planning/forecasting (fixed plant equipment), and partial assumption of P&L responsibility. Key Responsibilities (Essential Duties and Functions) The duties and responsibilities include but are not limited to the following: Ensure that all operations are in full compliance with federal and state regulations, including MSHA,ODNR, EPA, DEP, etc. Ensure compliance with The Shelly Company Manual of Safety Practices & Procedures. Enforce company policies, procedures, and work rules, discipline when necessary and document employee performance issues. Enforce company safety rules and conduct safety meetings, including toolbox talks; ensure facilities are operating in a safe manner. Supervise and direct facility personnel to ensure proper placement of resources. Identify and resolve regulatory, safety, personnel, and production problems in a timely and effective manner. Ensure interdepartmental reporting is completed satisfactorily (production reporting, fuel/hour meter readings, environmental/safety reporting, etc.) Communicate regularly with all supporting departments (Safety, Environmental, Equipment, Finance, Sales, HR, QC, etc.) and interpret needs to inform business decisions. Maintain constant awareness of financial standing of the facility and adapt forecasts to changing business conditions. Understand industry standards and best practices for managing a surface aggregate production facility including extraction methods, production strategies, fixed plant equipment operation and maintenance (conveyors, crushers, screeners, electrical systems, etc.). Accurately forecast production and maintenance activities as required. Other Requirements Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times. Must be willing to travel and work away from home when required. Must be willing to work nights and weekends when necessary. Report to the assigned job site ready to begin work at the designated start time. Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies. Willingness to work in a team environment and assist co-workers or supervisors with other duties as required. Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule. Assist with various training initiatives, as necessary. Attend relevant conferences/seminars/shows (with Manager approval) relative to technological advancements. Supervisory Responsibilities Fulfill supervisory responsibilities in accordance with the company policies, procedures, and applicable laws. Responsibilities include, but are not limited to: Planning, assigning, and directing work. Willingness to develop subordinates' technical and leadership skills and make recommendations for new job opportunities when appropriate. Effective management of employee performance through coaching, feedback (written and verbal), rewards, and discipline when necessary. Addressing complaints and resolving problems in a timely manner. Ability to get work done through others using effective delegation, scheduling, and time management practices. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education and Experience Bachelor's degree or equivalent from a four-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively to customers or employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret graphs. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move more than 50 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception. Work Environment While performing the duties of this job, the employee continually works near moving mechanical parts and in outside weather conditions and is regularly exposed to wet, humid condition airborne particles, and extreme heat or cold. The employee is occasionally exposed to vibration. The noise level in the work environment is usually very loud and may require protective equipment. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

General Manager - Saber Foundation Repair Compensation - $150,000-$200,000 base salary, plus annual bonus tied to profitability. and will report to the Los Angeles or Vista, CA office. Saber Foundation Repair is a family‑owned residential construction company specializing in foundation, crawlspace and concrete repair solutions. We're on a mission to redefine the construction industry, and we're looking for a purpose‑driven General Manager (GM) to lead our LA and Vista, CA operations and help us deliver exceptional care to homeowners every day. This role offers the opportunity to step into a fast‑paced, high‑impact leadership position where your decisions and leadership truly matter. You'll take ownership of an operation that is in a period of transformation, strengthening performance, improving processes, and building strong teams while working through meaningful business challenges. With the support of a values‑driven organization invested in your success, this role is designed for leaders energized by growth, responsibility, and making a visible difference. Travel Some travel between the two CA locations will be required as well as occasional travel to Omaha, NE and other locations for meetings. Who We Are We are a purpose‑driven company with a ONE TEAM culture, focused on doing work with intention-where employees feel fulfilled, teams create meaningful community impact, and customers experience peace of mind. As an employee you will enjoy: Comprehensive benefits including Medical, Dental, Vision, Life insurance, and 401(k) with company match Paid time off including six paid holidays per year World‑class training with best‑in‑class systems and ongoing development Team celebrations and recognition, including company events and milestone achievements What You'll Do As General Manager, you will lead both of the Californialocations with accountability, vision, and heart, ensuring operational excellence while developing people and strengthening our reputation. Lead, Manage & Inspire Lead by example by living out our purpose, mission, and values Coach, mentor, and directly oversee Production and Sales Managers Recognize outstanding performance and address issues with fairness and clarity Deliver on annual commitments, including sales revenue, install revenue, Net Promoter Score, and gross and net profit Sales & Operational Excellence & Execution Lead sales managers to achieve ADL, ADS, and overall sales volume targets Ensure all work meets our Standard Operating Procedures (SOPs) and quality expectations Promote a company culture of safety through continuous oversight of safety programs Lead, manage & hold accountable Production Manager(s) to coach production teams to maintain high installation standards and identify opportunities for improvement Own full P&L responsibility Set and deliver annual revenue, margin, and expense targets aligned with company commitments Analyze financial performance and adjust strategy to drive consistent results Partner with sales, production, customer care, and marketing to align operational decisions with financial goals Manage budgets and resources to ensure work is completed efficiently and profitably Hold leaders accountable to performance metrics while coaching them to improve results Experience & Knowledge Proven track record of running a business or leading a team in a fast‑paced, high‑growth environment 5+ years of management experience, or an equivalent combination of education and demonstrated leadership success Bachelor's degree in construction management, business, or a related field is a plus; construction experience highly valued Skills Strong leadership experience, preferably in consumer services, construction, or other fast‑moving industries Situational leadership style with the ability to adapt and make decisions in a rapidly changing environment Abilities High energy and passion for inspiring and motivating teams Excellent problem‑solving, planning, and prioritization skills with meticulous attention to detail Outstanding communication and interpersonal skills, capable of building trust and driving results If you're a leader who thrives on meaningful challenges, enjoys making a tangible impact, and is excited to grow a team and a business, this is the role for you! Saber Foundation Repair is an Equal Opportunity Employer (EOE), and we welcome you to apply! #J-18808-Ljbffr

Are you an experienced commercial roofing and sheet metal professional with a drive to solve problems for building owners? Established in 1923, Tri-State/Service Roofing & Sheet Metal Group has been working, building, and growing -- providing needed services to commercial, industrial, and institutional clients for 102 years. Our Wilmington, NC division of Service Roofing & Sheet Metal Company has an excellent career opportunity for a Roofing and Sheet Metal Service Manager. Join our team as the newest member in a talented and capable group of specialty construction professionals. Ideal Candidate 3+ years of experience in commercial roofing and sheet metal service Knowledge of commercial roofing systems such as TPO, EPDM, PVC, SBS, BUR and SSMR Well-versed in maintenance and repair of all commercial roofing systems A good work ethic with a drive for quality results Excellent decision-making and communication skills Responsibilities Oversee service orders from initial customer service request to writing work orders, preparing estimates, and completing labor/material posting, job reports, and billing Develop and grow service business, maintaining customer base and increasing market share with new customers Sell repair, maintenance, and re-roofing services Recommend and sell roofing maintenance plans Maintain communication with customers and ensure customer satisfaction Manage and mentor service technicians Oversee training of service technicians Responsible for ongoing safety training and adherence to safety policy of service crews Monitor quality and expediency of work Compensation Top pay commensurate with experience Company-funded retirement plan Bonus opportunity Health insurance Paid vacation and holidays Access to company vehicle The Tri-State/Service Group encourages military veterans to apply. We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, national origin, age, disability, or any other characteristic protected by law.

Are you a dynamic leader with a passion for construction and concrete operations? At CL Construction, we're looking for an experienced Concrete Manager to join our team and lead our Concrete Division. In this key leadership role, you'll collaborate with Project Managers, Superintendents, and other team members to drive success across multiple concrete projects. If you're ready to lead from the front, strengthen client relationships, mentor future leaders, and leave a lasting impact, this could be the perfect opportunity for you! What You'll Do: Provide Leadership: Oversee all activities within the Concrete Division, offering guidance and strategic direction to ensure operational and financial success. Drive Client Relationships: Build and maintain strong relationships with both new and existing clients. Represent CL Construction at industry events and maintain a client-first approach to ensure top-tier satisfaction. Ensure Project Excellence: Monitor and manage project schedules, budgets, and deliverables to ensure successful project completion. Conduct regular reviews to track progress and address challenges proactively. Business Development: Collaborate with the leadership team to identify and secure new business opportunities, contribute to proposals, and enhance partnerships with strategic vendors. Uphold Safety and Quality Standards: Champion a culture of safety, quality, and compliance. Ensure all operations align with company and regulatory standards. Mentor and Develop Talent: Serve as a mentor to your team, fostering growth and development among project teams and future leaders within the division. Why You'll Love Working Here: Be part of a company that values teamwork, innovation, and growth. Lead a high-performing division and make a direct impact on the success of our concrete operations. Enjoy a diverse role, working on multiple high-profile projects in a fast-paced environment. Receive a competitive salary and benefits package, with opportunities for leadership development and career growth. What We're Looking For: Experience: 7+ years in the construction industry preferred, with a strong focus on concrete operations and leadership. Leadership Skills: Proven ability to manage and motivate teams, foster collaboration, and drive operational excellence. Project Management Expertise: Skilled in managing multiple projects, budgets, and client relationships simultaneously. Communication & Collaboration: Exceptional interpersonal skills with a knack for building trust and rapport across teams and clients. Drive for Results: A proactive self-starter with a solutions-oriented mindset and the ability to thrive under pressure. Benefits Competitive wages Great work-life balance Health, Dental and Vision insurance Paid Company Observed Holidays PTO 401k/Matching Advancement and Growth Opportunities

Job title: Service Operations Manager Reports to: Sr. Operations Manager The Service Operations Manager's core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing. Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers' needs. Also responsible for technician utilization goals and gross margin target level achievement. This position works in cooperation with the Field Service Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals. Service Operations Leadership: Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of inside service support personnel. Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions. Ensure all service support personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Target a technician labor billable ratio level which matches company goals. Maintain technician staffing at appropriate levels for business requirements. Ensure that the order cycle time levels are consistent with company goals and invoices are processed accurately and timely. Responsible for professionalism of inside service staff. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Travel as required to drive business activity if multi-branch support required. (100% in office) Demonstrate flexibility/teamwork as additional items will be required to help grow the business. Education: Associate Degree Preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five years' service management experience in the compressed air industry (preferred), HVAC, industrial equipment, forklifts, or construction equipment. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with SAP brand ERP systems a plus. Must be able to perform all functions of direct reports. Direct reports: Service Coordinators The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

General Manager / Market Leader Salary: $110,000-$135,000 Incentives: Annual Bonus + Equity The General Manager/ Market Leader is responsible for the overall productivity and profitability of the market they service. This position will balance Safety, Quality, Productivity, Employee Engagement and Market Growth to achieve business goals in the area of Sales, Customer Net Promoter Score, Employee Engagement, Profitability and Growth, including retention of current customers, addition of new customers and the expansion of Service Lines. Responsibilities include leading, coaching, developing and engaging the Sales team and support staff, to achieve profitable, sustainable growth for the market. In this role, you will have the opportunity to work outside and visit beautiful properties. You'll apply your expertise to ensure the health and well-being of each client's landscape, as well as manage and mentor your team. What a day is like: Your management focus will be threefold, Sales, Operations, and Administration. You will develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction while ultimately achieving or exceeding budgets. Your oversight of operations will ensure maximum productivity and safety. You will manage the fleet and branch resources to perform all services on time, while meeting our high standards and regulatory compliance. Finally, you will oversee the proper administration of all paperwork and data entry, implement guidelines, and initiate process improvement sessions to continually improve processes and procedures. What kind of person are we looking for? Someone with: Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience Successful track record of selling residential and/or commercial services through a branch based business Demonstrated people leadership skills, coaching, developing and retaining sales, office and hourly production team members and building a highly engaging site culture Previous P&L and operations management experience High degree of proficiency analyzing data and drawing insights to inform business decisions ISA Certification (or willingness to obtain) Management experience in the tree care industry experience preferred Successful candidates will excel in logistics and have experience in the day-to-day operations of a business, preferably in the tree care or landscape industries Business management as well as knowledge of General Tree Care, Plant Health Care or Lawn Care is preferred Why you might love working here: We have lots of training opportunities and will support your continuing education in the industry You'll work alongside some of the best trained and equipped teams in the industry, with an emphasis on quality and safety We're collaborative, so you'll have the ability to connect and collaborate with people who are experts in the field We offer a competitive salary and benefits, including health and dental, paid time off, vehicle program, bonus plan, and a matched 401(K) What is essential: A Valid U.S. Driver's license Must be authorized to lawfully work in the U.S. Physical demands of this role: These physical demands described must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is subject to frequently lift and/or move up to fifty (50) pounds. We want everyone to be able to identify and achieve their own version of success, which means giving each team member the room and opportunity to grow. To ensure that everyone has the best chance to succeed, we invest heavily in training and continuing education. We make it easy for you to reach out and get the help you need, even when it's from the other side of the country. This means actively fostering a collaborative culture where we come together to learn from each other and help each other succeed. We pride ourselves on creating an environment where each employee has the resources and opportunities to advance his or her career and become a go-to subject matter expert. That's why we often say that when you work here, you thrive here. SavATree is an equal opportunity employer and a Drug Free Workplace #J-18808-Ljbffr

The Senior Preconstruction Manager leads the development and management of project estimates to prepare budget proposals and/or bids for assigned projects. The position is responsible for developing all levels of estimates, including early design phase estimates through final design/GMP estimates. Additional preconstruction activities include Value Management / Analysis, cost benchmarking, and comparative studies. The Senior Preconstruction Manager's role is to ensure that all estimates and GMPs are comprehensive, detailed, accurate, and supported by current market pricing and trade contractor input. This role collaborates with the Operations team members to incorporate constructability, scheduling, procurement and site logistics throughout the preconstruction phase, leading to a smooth transition from preconstruction to project execution. This role requires the following: • Takes the lead responsibility for all assigned projects, taking ownership of quality, accuracy, project budget and completeness of work for all trades. • Collaborate with Operations team members on General Requirements, including fees, financial expectations, project staffing, construction schedule, procurement, and site logistics. • Cultivate and maintain strong trade contractor relationships for both pricing and work execution. • Foster and maintain relationships with Owners, Architects, Engineers, and prospective Clients for potential new business opportunities. • Work to grow the business in line with Benning's strategic plan by attending external meetings and networking events. • Lead estimate reviews with Owners, Design Team, and Project Management. • Provide team growth through leadership, mentoring, training, and performance reviews to less experienced preconstruction staff. • Maintain a proactive and positive attitude in a team environment that attracts and retains top talent. • Develop trade contractor scope of work bid packages that are comprehensive and detailed for project procurement. • Assist Marketing and Business Development with the preparation of proposals. • 5-10 years of experience as a Preconstruction Manager or Senior Estimator • Communicate effectively with Owner's and/or Design professionals and be willing to represent the company at various external functions and events. • Excellent interpersonal and communication skills. • Technical writing skills in preparing bid packages, proposals and estimate clarifications and assumptions. • Self-starter that requires a minimal amount of direction and management. • Proactive in conflict resolution. • Ability to multitask. • Proven experience with technology and computer estimating systems. • Recognizing when you need assistance and raising your hand for help. • Being a flexible, detail-oriented team player with the ability to produce quality work and to be proactive in support of Benning's purpose, goals, and Benning's mission to build quality commercial projects, the cornerstones of community. To build our reputation and our range. To build long-term trust and relationships with every interaction. • Providing courteous, diplomatic, timely and professional responses at all times with key customers, thereby supporting Benning's value to do what's right - by our clients, by our company and by each other. Software Proficiency • Trade contractor database management with Building Connected and/or Smart Bid Net• On Screen Takeoff • ProEst estimating software• Bluebeam • Procore • Salesforce • P6/Primavera is a plus At Benning when we say, “We own our work,” it's not just lip service. In the field and in our hallways, it's plain to see that Benning belongs to all of us. That pride of ownership is what drives us to work harder and smarter as a team.

At Choate Construction, we take pride in our people and our projects. As one of the Southeast's leading general contractors, we're committed to delivering nationally recognized commercial construction services across our offices in Atlanta, Charleston, Charlotte, Nashville, Raleigh, Savannah, and Tampa. About the job: We have an excellent opportunity for a Senior Preconstruction Manager. This role is responsible for providing leadership in the preconstruction phase of projects to assure success. This role will assure the Company estimates are accurate, complete and reflect the actual requirements of the project. They should have a skill set beyond technical proficiency and capable of managing very large, complex, specialized and/or multiple projects. The Senior Preconstruction Manager prepares detailed estimates (conceptual, schematic, design development, construction) and analyzes cost models during the Design Development and/or bidding period. Skills And Qualifications Proven success of promoting the growth and development of Client and Designer relationships. Initiate and maintain liaison with client and Architect and/or Engineer contacts to facilitate successful project execution. Attend client initiated meetings and ceremonial events as well as maintaining regular contact to ensure their satisfaction with on going projects for marketing purposes. Seek and identify new work opportunities and inform the DM and Business Development of potential projects with current and potential new Clients. Regularly participate in presentations to secure new work for Choate Construction Company. Actively participate in industry-related organizations to network and promote the interests of Choate Construction Company. Can demonstrate the ability to interact with Owners with positive results. Can communicate both written and verbal skills and carry themselves professionally Ten (10) to Fifteen (15) years of construction experience as a Preconstruction Manager with demonstrated capacity to manage the above duties and responsibilities. Sixteen plus years of construction experience. Demonstrated leadership ability of project teams with successful outcomes. Preferred four (4) year degree in a construction related curriculum. Must be proficient in Bluebeam software for the creation and modification of PDF documents. Must be proficient in Sage Estimating software. Must be proficient in Estimating Software, Togal AI, iSqF. What we offer: Comprehensive Medical, Dental & Vision Coverage Options Short-Term & Long-Term Disability Employee Stock Ownership Plan (ESOP) Student Loan Reimbursement Program 401(k) plan Charitable contribution matching Paid Time Off (PTO) Stewardship Day Clearly defined Company Core Values and Purpose At Choate Construction Company, we are 100% employee-owned, providing excellent employment opportunities in a dynamic and challenging environment. The firm is built on the skills and efforts of each employee and strives toward continuous development of a growing and prospering business. Choate Construction is an Equal Opportunity Employer. We are committed to providing a safe work environment and to fostering the well-being and health of its employees. Choate is a Drug Free Workplace and pre-employment drug screening in required for all new hires.

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Position Objective: The Service Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits. Position Responsibilities: Work with Profit Center Manager to develop and maintain rental operation standards Ensure the Profit Center is in compliance with company policies and procedures Ensure customer service levels are held above standards Maintaining a consistent message to be delivered by all customer service team members Train and develop rental operations staff Quality equipment improvement and reduction of driver time loading Quality control of fleet and management of cost associated with rental Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review. Set clear and measurable objectives for entire team Direct various staff members in the performance of their store related positions. Develop, evaluate and motivate staff. Maximize operational efficiencies Recommend new processes where needed to improve quality and cost Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations. Manage human resource administration (payroll/scheduling/paperwork, etc.) Explain the billing procedure to customers and develop customer trust and understanding Assist customer in determining their rental needs by applying product knowledge Responsible for the management of the Yard Perform daily and weekly truck audits Communicate inventory levels to management Hold daily meetings to discuss daily objectives and safety issues Maintain well organized and safe premises Requirements: Education & Experience: 3 Years in the rental equipment or construction industries. 1 Year of Operations Management or related/retail management experience Excellent management and leadership skills Exceptional organization skills Exceptional problem solving skills; able to identify problems and implement corrective actions Excellent knowledge of construction equipment required. Ability to effectively communicate. Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system Base Pay Range: $74,509.00 - 88,479.20 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management. What you'll do: Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes Staff location adequately based on skills and workload Responsible for R&M, P&L and associated costs/budget Lead, plan, measure and continuous improvement of all service and maintenance performance metrics Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication Other duties assigned as needed Requirements: High School diploma required; trade-school degree a plus; bachelor's degree preferred Valid driver's license with acceptable driving record Extensive Equipment Fleet Maintenance and leadership experience 5 years' service and maintenance experience and a minimum of 3 years supervisory experience Strong motivational and leadership skills Excellent customer service skills Strong knowledge of maintenance accounting and P&L Basic computer skills (Excel) This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Compensation Rate: $65,615.00-$108,265.00 Why join us? We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability. Compensation Range: $78,485.00 - $117,730.00

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: * Develop a career track * Leverage your current skills while developing new skills * Work with an incredible team of people Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you willmanage the servicing of company and customer equipment in a timely and effective manner. DUTIES & RESPONSIBILITIES * Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down) * Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required. * Orders parts in order to maintain adequate supplies. * Provides training and assistance to staff mechanics. * Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory. * Evaluates all equipment after repairs, maintenance or safety checks. * Documents equipment status before and after rental. * Handles customer complaints regarding equipment condition or operation. * Promote safety awareness * Perform quality control checks * Update, maintain and keep organized equipment service records * Create, update, close and bill work orders * File warranty claims in a timely fashion * Commission New Equipment * Order parts, return parts, and perform parts inventory * Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge) * Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report * Perform other duties assigned as assigned by the manager. QUALIFICATIONS * Valid driver's license * Extensive experience in the repair and maintenance of self-propelled platforms and lifts * Knowledge of work planning and scheduling and other supervisory activities * Strong understanding of equipment capabilities and safety requirements. * Clear perspective of maintenance and repair issues in the industry * Planning and management experience * Computer literacy * Reporting experience * Inventory management experience The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range: $52,440.00 - 62,272.50 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.