Key Responsibilities:
The Senior Manager - CC Customer Service is a customer-obsessed leader responsible for the overall performance and quality of service teams within the Contact Center. This role ensures a consistently exceptional customer experience by driving service standards, managing escalations, and leading initiatives that improve quality, efficiency, and loyalty across all contact channels.
Customer Experience & Service Strategy
Partner with Contact Center leadership to define and execute customer service strategies that support loyalty, retention, and brand reputation.
Lead multiple customer service teams, including Supervisors/Team Leads and frontline agents, to deliver world-class service.
Establish clear service standards around first contact resolution, handle time, quality, and customer satisfaction.
Own the service escalation framework, ensuring timely and effective resolution of complex issues and VIP cases.
Champion a customer-first culture grounded in empathy, active listening, and problem solving.
Operational Excellence
Oversee day-to-day service operations including attendance, schedule adherence, real-time management, and workflow design.
Partner with Workforce Management to forecast volume, plan coverage, and optimize schedules across phone, email, chat, and social channels.
Ensure adherence to policies, procedures, and regulatory requirements related to customer service and complaint handling.
Continuously review and refine processes to remove friction, reduce repeat contacts, and drive efficiency.
Quality, Training & Knowledge Management
Leverage Cresta Coaching to establish Quality standards; build robust performance accountability to exceed quality standards that continual improve the customer experience.
Partner with Training and Knowledge Management teams to ensure agents have up-to-date resources, product information, and playbooks.
Identify skills and knowledge gaps; build targeted development plans and training interventions.
Use coaching, side-by-sides, and feedback loops to elevate service skills, de-escalation, and problem resolution.
Analytics & Continuous Improvement
Monitor and analyze key customer satisfaction metrics as established and agreed to with Contact Center Senior Leadership.
Leverage data and customer feedback to prioritize improvements in policies, processes, and tools.
Partner with Technology and Analytics teams to implement AI-enabled tools (such as virtual assistants, agent assist, and sentiment analytics) that enhance service quality and efficiency.
Run pilots and continuous improvement initiatives using structured methodologies (e.g., root cause analysis, process mapping).
Cross-functional Collaboration
Collaborate with eCommerce, Stores, Merchandising, and Supply Chain to proactively address customer-impacting issues (inventory, fulfillment, returns, repairs).
Provide customer insights and trends to influence policy changes, product improvements, and end-to-end journey design.
Partner with Marketing and Loyalty teams to support service aspects of campaigns, events, and membership programs.
$68k-115k yearly est. 18h ago
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Human Resources Manager
Guitar Center 4.5
Guitar Center job in Kansas City, MO
The Human Resources Manager is a key strategic partner in the organization, responsible for building and maintaining a positive and high-performance culture. This individual will lead initiatives related to talent acquisition, retention, performance management, and professional development. This role requires a general understanding or affinity for the unique dynamics of the musical instrument industry, coupled with strong HR expertise for the Sales Center.
The HR Manager oversees all aspects of the human resources function within the Sales and Contact Center, ensuring the development and implementation of HR strategies aligned with the company's goals and objectives. They lead HR initiatives, manage the HR team, and collaborate with senior management to support the organization's overall mission.
Key Responsibilities:
Talent Management:
Lead the talent acquisition process, ensuring a strategic approach to hiring top-tier talent.
Develop and maintain effective recruitment and onboarding processes to attract and retain skilled sales professionals.
Collaborate with hiring managers to identify staffing needs and implement innovative sourcing strategies to build a diverse and talented workforce.
Shape a culture that facilitates and supports Guitar Center's goals and initiatives, by supporting and coaching managers in their implementation of core people processes.
Develop and maintain strong relationships with external recruitment partners to include local educational institutions and technical schools.
Pro-actively challenge the established organizational structure to drive excellent performance.
Culture and Engagement:
Develop and implement strategies to enhance and sustain a positive company culture.
Foster employee engagement through innovative programs, events, and initiatives.
Collaborate with cross-functional teams to ensure alignment with company values and goals.
Develop a winning culture that drives engagement, transparent communication, and a sense of community across the workforce.
Instill a customer-centric mindset across the workforce ensuring every interaction reflects our commitment to exceptional service and delivering value to customers.
Performance Management
Lead the design and implementation of performance management programs for the Call Center to drive employee productivity and development.
Collaborate with Call Center business leaders to establish clear performance metrics and provide guidance to managers on setting expectations and conducting performance evaluations.
Identify opportunities for employee skill development and training programs to enhance overall team performance.
Retention Strategies:
Develop and implement strategies to improve employee retention, including targeted recognition programs and career development initiatives.
Conduct regular assessments to identify factors impacting retention and implement corrective measures as needed.
Conduct regular assessments of employee satisfaction and address areas for improvement.
Proactively address employee concerns and work towards creating a positive and supportive work environment
Professional Development:
Facilitate the creation of individualized development plans for employees, ensuring alignment with organizational goals.
Encourage a culture of continuous learning and growth through training opportunities, mentorship programs, and career path development.
Implement strategies to identify and nurture high-potential employees within the organization.
Team Building:
Collaborate with other department heads to ensure a cohesive and collaborative work environment.
$84k-108k yearly est. 18h ago
Delivery Driver - Independence, MO - Part Time
Spectrum Paint Company Inc. 3.3
Independence, MO job
Job Description
Position: Part-time Delivery Driver
The Delivery Driver is primarily responsible for driving the delivery vehicle over established routes to deliver products to clients and customers. As a Delivery Driver, you will provide exceptional customer service to our customers within the store and while delivering products.
Store Hours: Monday - Friday, 7 am - 5 pm, Saturday, 8 am to 4 pm, closed on Sundays! Flexible scheduling. 20-29 hours a week, usually.
Job Responsibilities:
Deliver products to customers safely and efficiently using a company vehicle
Follow designated routes and time schedules to ensure products are delivered promptly
Load and unload the delivery vehicle
Prepare orders by mixing/tinting products to customers' specifications
Accurately identify and match paint colors
Assist customers over the phone and in the store with orders and questions
Accurately process cash and credit card transactions while properly maintaining a cash drawer
Provide a high level of customer service, ensuring that customers are satisfied with the products and services
Collaborate with coworkers and managers to maintain a smooth workflow
Other duties as assigned by management
Knowledge, Skills, & Abilities:
Must have a Valid Driver's License
Must be punctual and dependable
Enjoy working in a fast-paced environment
Must be a team player
Ability to lift and carry up to 50 pounds frequently
Basic computer skills and math skills
Must be able to distinguish the difference between colors
High school diploma or comparable certification (GED)
Bilingual a plus (Spanish/English)
Prior experience in delivery, retail sales, cashiering, or customer service position is a plus but not required
This job requires standing, stooping, kneeling, bending, walking, reaching overhead, gripping, squatting, lifting, and carrying the product to and from the delivery and customer vehicles as well as to areas within the store and possible job delivery sites.
Spectrum Paint Company is an Equal Opportunity Employer
$29k-46k yearly est. 15d ago
Counter Sales Associate - Part Time - Bilingual (Spanish)
Spectrum Paint Company Inc. 3.3
Grandview, MO job
Job Description
Counter Sales Associate
Bilingual - Spanish
As a Counter Sales Associate, you will support store operations by providing exceptional customer service while assisting our customers with paint and material selections. May make deliveries as needed for customer requirements.
Store Hours: Monday - Friday, 7:00 am to 5:00 pm, Saturday, 8:00 am to 4:00 pm. Flexible scheduling and hours!
Job Responsibilities:
Greet and advise customers in the selection of products and their uses
Assist customers over the phone and in the store with questions and orders regarding architectural, commercial, and industrial paint products and coating materials
Prepare orders by mixing/tinting paint to the customer's specifications
Accurately identify and match paint colors
Accurately process cash and credit card transactions while properly maintaining a cash drawer
Assist with inventory and processing of incoming stock
Load and unload materials for customers
Load and unload the delivery vehicles as needed
Occasionally deliver products to customers safely and efficiently using a company vehicle
Provide a high level of customer service, ensuring that customers are satisfied with the products and services
Collaborate with coworkers and management to maintain a smooth workflow
Miscellaneous tasks around the paint store, such as stocking, cleaning, etc.
Other duties as assigned by management
Knowledge, Skills, & Abilities:
Must have a Valid Driver's License
Must be punctual and dependable
Enjoy working in a fast-paced environment
Must be a team player
Ability to lift and carry up to 50 pounds of paint and paint products frequently
Basic computer skills and math skills
Must be able to distinguish the difference between colors
High school diploma or comparable certification (GED)
Bilingual (Spanish/English)
Prior experience in delivery, retail sales, cashiering, or customer service position is a plus but not required
This job requires the physical requirements of standing, stooping, kneeling, bending, walking, reaching overhead, gripping, squatting, and carrying the product to and from the delivery and customer vehicles, as well as to areas within the store.
Spectrum Paint Company is an Equal Opportunity Employer
$26k-34k yearly est. 28d ago
Human Resources Generalist
Guitar Center 4.5
Guitar Center job in Kansas City, MO
HR Generalist
The purpose of this job is to provide Human Resources support -- Recruiting, Benefit Administration, Payroll, Employee Relations, etc. - for the Distribution Centers.
Responsibilities will include, but will not be limited to the following:
Coordinates recruitment and onboarding for the Distribution Center, including the use of temporary service agencies and the hiring and placement of temporary workers. Conducts pre-employment activities, including reference checks, background checks, drug screens, E-Verify, etc. and facilitates new associate orientation and onboarding.
Responsible for ensuring accurate and timely payroll processing and reporting. Utilize and maintain time and attendance systems to process bi-weekly payroll and related information (hours, rates, status, miscellaneous earnings, etc.).
Responsible for managing attendance policy and procedure.
Conduct HRIS data entry, processing and reporting.
Coordinates various employee incentive, recognition, and engagement programs and activities.
Communicates and interprets policies and procedures for Distribution Center associates and assists the management team with employee relations issues. Participates in the discipline and discharge of associates as necessary.
Manages responses to all unemployment claims and is involved in all unemployment hearings.
Administers, interprets and explains benefits available to the associates, including oversight for FMLA, leaves of absence, short term disability and long-term disability.
Assist with drafting and distributing general HR communications.
Additional duties as assigned.
About Guitar Center
The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.
E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.
$56k-70k yearly est. 18h ago
Customer Service Advisor
Guitar Center 4.5
Guitar Center job in Kansas City, MO
KEY RESPONSIBILITIES
The Customer Service Advisor position at Guitar Center is an entry level role in our Contact Center for individuals who are passionate about music and excited to begin a career in the music retail industry. In this role, your number one priority is to ensure that every customer feels valued, supported, and completely satisfied with their experience. As a Customer Service Advisor, you will be the first point of contact for customer service. You will help answer questions, provide clear guidance, and support customers as they explore musical instruments and gear. While sales are an important part of the role, understanding customer needs, and creating positive interactions is the primary focus.
$27k-31k yearly est. 18h ago
Account Manager / Outside Sales Representative - Greater Kansas City Area
Spectrum Paint Company Inc. 3.3
Kansas City, KS job
Job Description
Account Manager/ Sales Representative
Store hours: 7:00 am to 5:00 pm, Monday - Friday and 8:00 am - 4:00 pm Saturday. Closed on Sundays! Flexible Scheduling!
Job Purpose/Duties:
Tasked with the responsibility of servicing customers and developing sales in a designated territory.
Establish new accounts by discovering business opportunities and calling on new customers.
Give product recommendations, application instructions, and quote competitive pricing on coatings for the architectural, commercial, and industrial fields.
Place orders on behalf of customers and follow up to ensure that orders have been completed promptly.
Work with Store Manager and other store employees to ensure customer needs are met or exceeded.
Maintain regular contact with customers to understand needs and identify business opportunities.
Resolve customer complaints by investigating problems and developing solutions.
Ensure all internal reporting is completed in a timely fashion with correct information.
Regularly communicate with Regional Sales Management regarding the status and progress of accounts.
Encourage and develop a team culture with store team members.
Actively establish and build strong relationships with external and internal partners.
Other duties as assigned by the Regional Sales Management Team.
Company Tools: Company Vehicle, Laptop & Cell Phone
Compensation: To be determined based on sales and paint coatings industry experience.
Knowledge, Skills, & Abilities:
Bilingual (English / Spanish) preferred but not required
Must be a Self-Starter and punctual
Strong desire to achieve top results with a positive “can-do” demeanor
Ability to multitask, prioritize and manage time efficiently
Excellent Verbal/Written Communication Skills
Outstanding interpersonal and customer service skills
Territory Management Experience is a plus
Excellent verbal and written communication skills with the ability to negotiate and close deals
Ability to excel at Product Knowledge, Presentation Skills, and Building Client Relationships
Commitment to ethical behavior and willingness to adhere to company policies
Able to pass a drug screen and background and MVR check
Must have a valid driver's license and a clean driving record
Must be able to drive the company vehicle
Spectrum Paint Company is an Equal Opportunity Employer.
$60k-86k yearly est. 21d ago
Gear Advisor II
Guitar Center, Inc. 4.5
Guitar Center, Inc. job in Kansas City, MO
Join the Jam at Guitar Center! Gear Advisor II Wanted! Schedule Monday Friday 11am-8pm Are you ready to turn your passion for music into a career that rocks? Guitar Center is on the lookout for our next Gear Advisor II, and we want someone as enthusiastic about gear as they are about turning up the volume on their career!
Who We Are: At Guitar Center, we're not just about selling instruments; we're about creating possibilities. Our team is a diverse mix of music enthusiasts, each bringing their unique sound to the team. We're on a mission to spread the joy of music and nurture lifelong musicians.
Who You Are: Picture this: You, rocking a Customer First mindset, driving digital sales through phone and virtual consultations. You offer expert guidance while ensuring every Customer finds their perfect instrument and has a blast doing it.
Your Gig as a Gear Advisor II:
As our Gear Advisor II, you'll be the virtuoso of customer engagement, digital interaction, product expertise, and revenue generation. Your stage will include:
* Customer Engagement: Dive into calls, build rapport, and create a personalized sales experience.
* Digital Engagement: Embrace the digital stage, utilizing platforms to showcase products and enhance the virtual shopping experience for our customers.
* Product Expertise: Become the expert of premium musical instruments, guiding customers with your extensive knowledge, and showcasing the unique features and benefits.
* Sales Generation: Hit those targets, upsell like a pro, provide interactive virtual sales consultations, and build your book of business.
* A Student Mindset: a perpetual eagerness to learn, openness to constructive feedback, and a resourceful approach to problem-solving.
* Confidence: Assertive communication, self-assuredness, and a collaborative approach with a poised demeanor to enhance overall effectiveness.
* Additional duties as assigned.
Ready to Rock? Heres What it takes:
* Passion for Music: It's not just a job; it's a groove. Your positive vibes and passion for music are infectious. You go above and beyond to ensure Customer satisfaction.
* Success Driven: You set the stage for success, thrive in a fast-paced digital sales environment, and exceed expectations.
* Results Driven: Your track record in sales showcases your ability to build lasting customer relationships.
* Music Credentials: Whether you're a seasoned pro or a recent grad, as long as you've got the music in you.
* Strong Communication: You speak the language of music fluently, whether it's engaging with customers, collaborating with teammates, or belting out your favorite tunes.
If you're ready to join our band, hit the apply button now. Let's make music together at Guitar Center!
Love this gig and want to apply?
Apply NOW along your salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email *****************************.
$27k-40k yearly est. 6d ago
Part Time Sales Stylist, Legends Outlets Kansas City
Levi Strauss & Co 4.3
Kansas City, KS job
Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's, Dockers, Beyond Yoga) stand for freedom and self-expression.
Reporting to the Store Manager, stylists are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate experience to all consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.
We're looking for a Stylist who shares our values:
* Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.
* Empathy for Customers and Co-workers: You add positivity to our store culture.
* Demonstrate Courage: You lead with our values.
* Drives Performance: You're results-oriented and support the team.
You'll support the leadership team to success:
* Suggest looks that incorporate the latest trends and current promotions based on the consumer's needs consistent with Levi's service approach.
* Promote Levi's omni experience by engaging consumers with Red Tab Loyalty program
* Resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store management on elevated consumer issues.
* Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.
* Comply with all Levi's Stores policy, procedure, and programs, able to follow directives of store management
The role requires someone who:
* Is fashion savvy and interested in current trends
* Enjoys being busy and juggling multiple tasks
* You are available to work a flexible schedule to meet, including evening, weekend and holidays
* Able to lift up to 40 pounds, as well as constant standing, walking, kneeling, squatting, bending, reaching overhead, and climbing ladders with or without reasonable accommodation.
* Have reliable transportation
* Must be 16 years old
Life-Enhancing Perks:
Full-Time Employees:
Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.
Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.
Full-Time & Part-Time Employees:
Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.
Live in Levi's: 60% employee discount.
Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.
Level Up: Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.
LOCATION
Kansas City, KS, USA
FULL TIME/PART TIME
Part time
COMPENSATION
The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $11.00 - $19.60 per hour, varying with experience and qualifications.
Current LS&Co Employees, apply via your Workday account.
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$11-19.6 hourly Auto-Apply 18d ago
Music Teacher Store 1961
Guitar Center 4.5
Guitar Center job in Olathe, KS
At Music & Arts, we provide the tools and support for you to focus on what matters most: teaching and inspiring students. With robust benefits, a commitment to innovation, and opportunities to grow your career, you'll find a rewarding and impactful role here. We are looking for educators who are not only skilled musicians but also dedicated to empowering learners.
We believe that private lessons are the building blocks to a lifelong relationship with music. Our strong commitment to music education is fundamental to our business, and we work hard to find instructors who are experts in their instrument. We take care of all the administrative work so you can do what you do best: inspire learning and creating the next generation of musicians!
What You'll Do:
As a Music Teacher, you will create an engaging, supportive, and safe learning environment where students thrive. You will:
Teach music lessons to students of varying ages and skill levels.
Build positive relationships with students and parents through regular communication, goal-setting, and progress updates.
Partner with store teams to schedule lessons and encourage student retention.
Share your musical expertise to inspire students and foster their growth.
$36k-46k yearly est. 18h ago
Full-Time Stockroom Operations Supervisor
Kohls 4.4
Saint Joseph, MO job
About the Role
In this role, you will be the expert in store operational processes, supervising store operations while working alongside and leading associates to deliver excellent customer service and operational efficiency. You will teach, coach, develop and supervise associates while completing all operational processes focused on consistent execution and operational efficiency.
What You'll Do
Execute sound operational processes including freight unload, receiving, processing product, stockroom management and omni channel fulfillment
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Maintain appropriate levels of product on the sales floor by processing incoming freight, managing an accurate stockroom and directing floor replenishment as necessary based on sell through and seasonal changes
Support the training processes for new hires on the operations team, ensuring associates are skilled on process best practices, proper inventory procedures, productivity standards and how to leverage Kohl's tools and resources
Support and partner with the merchandising team in store on merchandising incoming product, ensuring partnership on product placement and brand standards
All Supervisor roles at Kohl's are responsible for:
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment; taking appropriate partners as needed
Modeling, guiding and providing direction to associates
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
Accomplishing multiple tasks within established timeframes
Training, monitoring and reinforcing company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Key holder responsibilities include opening and closing store processes, and providing direction to associates
Other responsibilities as assigned
What Skills You Have
Must be at least 18 years of age or older
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
Strong verbal/written communication and interpersonal skills
Flexible availability, including days, nights, weekends, and holidays
Preferred
2 years experience in retail or similar industry
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You'll Do” Section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Perform work in accordance with the Physical Requirements section.
Physical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
Pay Starts At: $20.75
$20.8 hourly Auto-Apply 24d ago
Sr. Manager, Contact Center Sales
Guitar Center 4.5
Guitar Center job in Kansas City, MO
Key Responsibilities:
The Senior Manager - CC Sales is a strategic, performance-driven leader responsible for overseeing multiple sales teams within the Contact Center. This role bridges strategy and execution-driving revenue growth, optimizing sales performance, and scaling campaigns that support acquisition, retention, and cross-sell goals.
Sales Leadership & Strategy
Partner with other Contact Center Senior Leaders to refine and execute sales strategies that achieve revenue, margin, and customer experience targets.
Lead and develop Sales Managers, Team Leads, and high-performing Sales Agents across multiple pods or programs.
Own the performance of key sales programs, ensuring consistent execution of scripts, talk tracks, and sales playbooks.
Design and implement sales contests, and recognition programs that drive predictable, sustainable results.
Champion a culture of accountability, high performance, and customer-centric selling.
Business & Operational Management
Oversee daily Contact Center sales operations including attendance, queue management, and workload balancing across teams.
Collaborate with Workforce Management to forecast volume, plan capacity, and optimize scheduling for inbound and outbound sales campaigns.
Ensure compliance with sales processes, policies, and regulatory requirements while maintaining an excellent customer experience.
Lead regular performance reviews focused on key KPIs, emerging risks, and opportunities for growth.
Analytics, Technology & AI Innovation
Use analytics and reporting to monitor pipeline health, conversion, contacts per hour, average order value, and campaign ROI.
Regularly interact with associates in ways that inform of pain points for both the associates and customers; engage key partners to drive continuous customer and associate experience improvement
Identify trends, test hypotheses, and implement action plans to close performance gaps and accelerate growth.
Champion AI as a superpower for associates - Leverage AI based tools to deliver personal results while also leading and advocating AI innovation amongst all teams
Promote a data-informed culture where leaders and agents use dashboards and insights to guide daily decisions.
Talent Development & Team Leadership
Develop Sales Managers and Team Leads through coaching, feedback, and structured development plans.
Lead execution of recruiting, hiring, and onboarding for sales roles; define success profiles and interview standards.
Build bench strength for leadership roles through succession planning and talent calibration.
Lead change management efforts during new program launches, process changes, and technology deployments.
Cross-functional Collaboration
Partner with Marketing and Digital teams to align promotions, campaigns, and messaging with contact center sales strategies.
Collaborate with Retail, , Customer Service, Digital and Supply Chain to resolve issues impacting sales and customer satisfaction.
Share customer and frontline insights to influence product assortments, offers, policies, and lifecycle programs.
$131k-188k yearly est. 18h ago
Associate, Shipping
Guitar Center 4.5
Guitar Center job in Kansas City, MO
PURPOSE OF THE JOB
The purpose of this job is to pack and pick customer orders.
Compensation: $16.50 per hour.
Schedule: Monday - Thursday 6:30pm - 5:00am
RESPONSIBILITIES/DUTIES
Picks items accurately and in a timely manner.
Packs and secures items using the provided packing materials.
Locates and pulls items stored on multileveled racks in the warehouse, based on a RF device direction.
Utilizes High Jump computer system to ensure accuracy of all orders.
Additional duties as assigned.
ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
Mental Functions:
Refers to positions where the incumbent performs the required tasks independently. The incumbent may perform duties in the areas of technical support, design and analysis, and can be required to make recommendations. The person holding such a position may also exercise supervisory responsibilities, but not on a regular and ongoing basis. Work is performed under the general supervision of an immediate supervisor, who reviews the completed work in order to assess the degree of judgment and compliance with standards.
Physical Functions:
Standing 30%, Walking 15%, Lifting 40%, Sitting 5%, Climbing 10%
WORK ENVIRONMENT
Warehouse environment, subject to moderate temperature changes. There are minimal health hazards due to working on or around a forklift.
ABOUT GUITAR CENTER
Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 300 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.
Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
WHY YOU SHOULD JOIN US:
You should love where you work! That means competitive pay, a host of benefits, and a culture of inclusivity and belonging. Here are some other benefits we offer:
Health Insurance
401(k) with employer matching contribution
Associate discounts on product
Tuition reimbursement program
Health Savings Account with employer contribution
Dental Insurance
Vision Insurance
Flexible Spending Account
Life & AD&D insurance
Short & Long term disability
Mental health resources
Fertility support and specific offerings for our Trans community
Accident, hospital, and critical illness insurance
Employee Assistance Program (EAP)
Hyatt Legal Planning & Services
$16.5 hourly 18h ago
Clerk, Problem Resolutions
Guitar Center 4.5
Guitar Center job in Kansas City, MO
PURPOSE OF THE JOB
The purpose of this job is to perform problem resolution tasks such as identifying product, determining status of the product, working with Planning and/or Accounting to receive the product into a usable status and data entry of product into inventory.
RESPONSIBILITIES/DUTIES
Makes decisions regarding the adjustment and receipt of inventory to resolve issues
presented by the Accounts Payable team.
Communicate with Accounts Payable and planning departments, and works to quickly
research and resolve all issues that will reconcile receipt of POs.
Scans and enters correct quantities and purchase orders using the appropriate computer
applications.
Sorts and moves materials to the appropriate staging area according to current receiving
guidelines.
Audits to ensure accuracy of the product.
Additional duties as assigned.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************.
$24k-28k yearly est. 18h ago
PT Senior Sales Associate Store 1961
Guitar Center, Inc. 4.5
Guitar Center, Inc. job in Olathe, KS
The purpose of this job is to consistently achieve individual sales goals to support the store's sales and profit objectives, provide superior customer service, and take on other senior-level responsibilities within a store. Essential Functions (not all-inclusive):
* Generate sales to exceed personal sales goals
* Promote the Music & Arts lesson program
* Create business by networking with teachers/schools, churches, and community organizations
* Develop customer relationships and provide compelling sales presentations based on sales training
* Demonstrate outstanding customer service to each and every customer
* Promote customer loyalty
* Participate in all areas of store's operation including merchandising, displays, and maintenance
* Maintain store security including: perimeter door keys, register keys and personal alarm code
* Additional duties as assigned.
Why Music & Arts? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including 401K plus company match, employee discount program, and more.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations
Additional Information:
Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job? related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1?************ ext. 2862 or by sending an email to ***************************.
Skills, Experience and Education:
Minimum Requirements:
* High School Diploma or GED required.
* 2 years of relevant work experience
* Skilled knowledge of musical instruments and written music
About Music & Arts
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 200+ retail stores, 120+ educational representatives, and 300+ affiliate locations.
$26k-34k yearly est. 60d+ ago
Delivery Driver/Counter Sales - Overland Park, KS - Part Time
Spectrum Paint Company Inc. 3.3
Overland Park, KS job
Job Description
Position: Part-time Delivery Driver
The Delivery Driver is primarily responsible for driving the delivery vehicle over established routes to deliver products to clients and customers. As a Delivery Driver, you will provide exceptional customer service to our customers within the store and while delivering products.
Store Hours: 7:00 am - 5:00 pm, Monday - Friday, Saturday 8:00 am - 4:00 pm. Flexible shifts and scheduling!
Job Responsibilities:
Deliver products to customers safely and efficiently using a company vehicle
Follow designated routes and time schedules to ensure products are delivered promptly
Load and unload the delivery vehicle
Prepare orders by mixing/tinting products to customers' specifications
Accurately identify and match paint colors
Assist customers over the phone and in the store with orders and questions
Accurately process cash and credit card transactions while properly maintaining a cash drawer
Provide a high level of customer service, ensuring that customers are satisfied with the products and services
Collaborate with coworkers and managers to maintain a smooth workflow
Other duties as assigned by management
Knowledge, Skills, & Abilities:
Must have a Valid Driver's License
Must be punctual and dependable
Enjoy working in a fast-paced environment
Must be a team player
Ability to lift and carry up to 50 pounds frequently
Basic computer skills and math skills
Must be able to distinguish the difference between colors
High school diploma or comparable certification (GED)
Bilingual a plus (Spanish/English)
Prior experience in delivery, retail sales, cashiering, or customer service position is a plus but not required
This job requires standing, stooping, kneeling, bending, walking, reaching overhead, gripping, squatting, lifting, and carrying the product to and from the delivery and customer vehicles, as well as to areas within the store and possible job delivery sites.
Spectrum Paint Company is an Equal Opportunity Employer
$30k-48k yearly est. 10d ago
Seasonal Store Sales Associate
Levi Strauss 4.3
Kansas City, KS job
Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's , Dockers , Beyond Yoga ) stand for freedom and self-expression. We are looking for an engaging seasonal sales associate to support during our busy holiday period. Reporting to the Store Manager and working with a dynamic store team during holiday, you should be consumer centric, open-minded, proactive, and able to juggle multiple task in a fast-paced environment. About the Job:
Support store productivity during peak, high-volume periods as identified by management
Basic customer service including greeting, general assistance, etc.
Help with maintaining store appearance following our stores' visual presentation standards through replenishment and recovery and general housekeeping procedures
Assist with bagging customer purchases at the register
Comply with all Levi's Stores policy, procedure, and programs, able to follow directives of store management
Other tasks as needed
About You:
You are available to work a flexible schedule to meet our needs, including evening, weekend and holiday shifts (e.g. Black Friday)
Able to lift up to 40 pounds, as well as constant standing, walking, kneeling, squatting, bending, reaching overhead, and climbing ladders with or without reasonable accommodation.
Have reliable transportation
Must be 16 years old
Life-Enhancing Perks:
Full-Time Employees:
Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.
Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.
Full-Time & Part-Time Employees:
Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.
Live in Levi's: 60% employee discount.
Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.
Level Up: Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.
LOCATION
Kansas City, KS, USA
FULL TIME/PART TIME
Part time
COMPENSATION
Compensation for this role ranges from $12.00 - $19.95 per hour, varying with experience and qualifications.
Current LS&Co Employees, apply via your Workday account.
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$12-20 hourly Auto-Apply 60d+ ago
Clerk, Returns
Guitar Center 4.5
Guitar Center job in Kansas City, MO
PURPOSE OF THE JOB The purpose of this job is to unload inbound trailers, sort inbound packages, package items, stock product (to appropriate location) and convert returned items to use.
RESPONSIBILITIES/DUTIES
Returns merchandise to its appropriate location within the distribution center.
Unloads inbound returns trailers and sorts returned items.
Re-boxes merchandise that needs to be repackaged before it can be resold.
Additional duties as assigned.
$28k-32k yearly est. 18h ago
Gear Advisor II
Guitar Center 4.5
Guitar Center job in Kansas City, MO
Join the Jam at Guitar Center! Gear Advisor II Wanted!
(Schedule Monday - Thursday 11am-8pm and Saturday or Sunday 10am-6pm)
Are you ready to turn your passion for music into a career that rocks? Guitar Center is on the lookout for our next Gear Advisor II, and we want someone as enthusiastic about gear as they are about turning up the volume on their career!
Who We Are: At Guitar Center, we're not just about selling instruments; we're about creating possibilities. Our team is a diverse mix of music enthusiasts, each bringing their unique sound to the team. We're on a mission to spread the joy of music and nurture lifelong musicians.
Who You Are: Picture this: You, rocking a Customer First mindset, driving digital sales through phone and virtual consultations. You offer expert guidance while ensuring every Customer finds their perfect instrument and has a blast doing it.
Your Gig as a Gear Advisor II:
As our Gear Advisor II, you'll be the virtuoso of customer engagement, digital interaction, product expertise, and revenue generation. Your stage will include:
Customer Engagement: Dive into calls, build rapport, and create a personalized sales experience.
Digital Engagement: Embrace the digital stage, utilizing platforms to showcase products and enhance the virtual shopping experience for our customers.
Product Expertise: Become the expert of premium musical instruments, guiding customers with your extensive knowledge, and showcasing the unique features and benefits.
Sales Generation: Hit those targets, upsell like a pro, provide interactive virtual sales consultations, and build your book of business.
A Student Mindset: a perpetual eagerness to learn, openness to constructive feedback, and a resourceful approach to problem-solving.
Confidence: Assertive communication, self-assuredness, and a collaborative approach with a poised demeanor to enhance overall effectiveness.
Additional duties as assigned.
$27k-40k yearly est. 18h ago
Part Time Sales Stylist, Legends Outlets Kansas City
Levi Strauss 4.3
Kansas City, KS job
Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's , Dockers , Beyond Yoga ) stand for freedom and self-expression.
Reporting to the Store Manager, stylists are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate experience to all consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.
We're looking for a Stylist who shares our values:
Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.
Empathy for Customers and Co-workers: You add positivity to our store culture.
Demonstrate Courage: You lead with our values.
Drives Performance: You're results-oriented and support the team.
You'll support the leadership team to success:
Suggest looks that incorporate the latest trends and current promotions based on the consumer's needs consistent with Levi's service approach.
Promote Levi's omni experience by engaging consumers with Red Tab Loyalty program
Resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store management on elevated consumer issues.
Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.
Comply with all Levi's Stores policy, procedure, and programs, able to follow directives of store management
The role requires someone who:
Is fashion savvy and interested in current trends
Enjoys being busy and juggling multiple tasks
You are available to work a flexible schedule to meet, including evening, weekend and holidays
Able to lift up to 40 pounds, as well as constant standing, walking, kneeling, squatting, bending, reaching overhead, and climbing ladders with or without reasonable accommodation.
Have reliable transportation
Must be 16 years old
Life-Enhancing Perks:
Full-Time Employees:
Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.
Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.
Full-Time & Part-Time Employees:
Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.
Live in Levi's: 60% employee discount.
Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.
Level Up: Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.
LOCATION
Kansas City, KS, USA
FULL TIME/PART TIME
Part time
COMPENSATION
The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $11.00 - $19.60 per hour, varying with experience and qualifications.
Current LS&Co Employees, apply via your Workday account.
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.