Gusto jobs in Scottsdale, AZ - 21 jobs

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: As an Account Executive on the Gusto 401(k) team, you will work with existing Gusto customers who have expressed interest in adding a retirement benefit. You'll lead structured, compliant sales conversations, guide customers through decision steps, and move opportunities toward closure using defined workflows and AI-enabled tools. This role is ideal for someone motivated by achieving sales targets while delivering consistent, high-quality customer experiences. About the Team: The Gusto 401(k) Sales team helps small businesses offer meaningful retirement benefits through a simple, accessible experience. We operate with an AI-native mindset, using technology to improve consistency, reduce manual work, and enable Gusties to focus on impactful customer interactions. Here's what you'll do day-to-day: Engage inbound Gusto customers interested in adding a 401(k) and conduct structured discovery conversations Guide customers through decision-making using approved sales frameworks, materials, and eligibility criteria Progress and close inbound opportunities by following defined workflows and sales processes Leverage AI-powered tools to prioritize opportunities, personalize follow-ups, and reduce administrative work Maintain accurate CRM records in Salesforce and ensure pipeline data integrity Meet established activity, responsiveness, and conversion metrics within assigned lead queues Coordinate smooth handoffs to onboarding teams and escalate non-standard scenarios as needed Here's what we're looking for: 18+ months of experience in a closing, benefits, or customer-facing sales role Experience guiding customers through multi-step purchasing decisions in a structured environment Comfort following defined sales processes, scripts, and compliance guidelines Experience using CRM systems (Salesforce preferred) and AI-enabled sales tools Strong written and verbal communication skills High attention to detail and reliability in completing structured workflows The on-target earning (OTE) potential for this role is targeted at $105,000 (60% base and 40% variable bonus) in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: This is your opportunity to shape the foundation of a rapidly growing, high-impact segment of Gusto's business as a Senior Sales Operations Analyst supporting our Health Insurance (HI) Sales team. In this role, you will develop insights and AI-powered solutions that enhance productivity for over 80 sales representatives across two segments. You will act as the link between data, processes, and execution, translating real-world sales challenges into tools, reports, automations, and workflows that make a difference. You will contribute to the growth of a business segment that serves tens of thousands of small businesses through smarter, data-driven sales strategies. If you thrive at the intersection of analytics, problem-solving, and supporting others, this role offers you ownership, visibility, and the opportunity to influence how Gusto sells health insurance. About the Team: The HI Sales Operations team collaborates closely with sales leadership to support two dynamic sales teams that contribute significantly to Gusto's growth. We consider ourselves builders, problem solvers, and strategic partners who transform uncertainty into clarity and fragmented processes into scalable, repeatable systems. Our responsibilities encompass quotas, pipeline health, forecasting, process design, data integrity, go-to-market strategy, and increasingly, AI-driven optimization. Our team values curiosity, open communication, and the commitment to empower over 80 sales representatives to operate efficiently and confidently. Here's what you'll do day-to-day: Analytics, Reporting & Forecasting Develop, automate, and maintain reports and dashboards that track performance, funnel metrics, pipeline health, SLAs, and representative productivity. Work collaboratively with RevOps, Finance, Marketing, and Analytics teams to generate operational reports, revenue insights, and forecasting models. Create metrics and dashboards for sales performance to ensure data accuracy, consistent definitions, and clear documentation. Drive AI Strategy for Sales Actively identify and prototype AI tools (such as content generation, analytics copilots, and call coaching) to eliminate manual friction in the sales process. Collaborate with Sales, BizTech, Product, and Enablement teams to integrate AI into daily sales activities, improving both efficiency and effectiveness. Examine existing workflows and rep performance to pinpoint bottlenecks and offer actionable recommendations that link data insights to automation and process enhancements. Process Design & Continuous Improvement Identify workflow bottlenecks and refine processes and tools to enhance conversion rates, sales efficiency, and customer experience using data insights and feedback. Collaborate with Sales Enablement to document processes, create playbooks, and ensure that any changes are effectively communicated and embraced by the sales team. Operational Support & Problem Solving Provide daily support to HI Sales leadership and representatives across the organization by handling ad-hoc data requests, routing inquiries, resolving process issues, managing account assignments, and conducting one-off investigations. Troubleshoot reporting issues, broken workflows, missing Salesforce data, and gaps in pipeline visibility, providing fast and accurate solutions. Translate sales challenges into clear business requirements, then collaborate cross-functionally to design solutions or implement long-term improvements. Cross-Functional Partnership & Communication Work closely with Sales Leadership, RevOps, Finance, BizTech, and Product teams to ensure alignment and remove obstacles to progress. Manage change effectively by providing regular updates to stakeholders, including managers and senior leadership, on project timelines, challenges, and outcomes with clear communication. Act as a trusted advisor, providing structure, insights, and clarity to complex or ambiguous issues. Here's what we're looking for: You possess a unique blend of analytical sharpness, operational instincts, and strong communication skills. You can move quickly while paying attention to details and are comfortable supporting a high-volume sales team where priorities can change rapidly. You thrive on analyzing complex data, resolving workflow issues, and transforming problems into clear solutions. Most importantly, you communicate effectively with colleagues at all levels, from frontline representatives to directors, ensuring alignment, visibility, and trust. Experience: 5+ years in Sales Ops, RevOps, or a similar analytical GTM role, ideally in a fast-paced SaaS or Fintech environment. Strong Salesforce proficiency - you know how to identify data issues, audit pipeline problems, and create reports and dashboards that sales reps and leaders actually use. Analytical Proficiency: Proficient in creating reports and dashboards using Salesforce, Tableau, Looker, Excel, and Google Sheets. Proficient in AI and Automation: Skilled at evaluating AI tools and automation solutions to identify opportunities for improving productivity. Experienced in prototyping simple workflows and incorporating AI into operational processes (no engineer-level skills required). Excellent Communication: Excellent communication skills with the ability to simplify complex information for stakeholders, providing written and verbal updates that align senior leadership with stakeholders. A first-principles problem solver capable of breaking down ambiguous issues, testing hypotheses, and developing structured solutions. Exceptionally organized & detail-oriented, capable of managing multiple projects and recurring workflows while ensuring data quality and operational reliability. A strong partner to sales, able to tackle daily challenges and create solutions that improve their experience and efficiency. Proven experience supporting teams with competing priorities. Preferred Qualifications Experience in payroll, HR tech, or SMB SaaS go-to-market motions. Experience designing or implementing automations, AI workflows, or similar tooling. Track record of building strong cross-functional relationships across Sales, BizTech, and Analytics. Experience building systems to support new sales motions. Comfort with fast iteration, experimentation, and testing in live sales environments. Our cash compensation amount for this role is $104,490 to $128,000 for Denver, Atlanta & Las Vegas. $126,530 to $155,000 for San Francisco & New York. $97,960 to $120,000 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process. What we are looking for: We are looking for a seasoned engineering leader for our new product development team who is excited about building the future through AI. Come lead the team that blazes new trails in pursuit of designing and delivering Symmetry's latest product innovations, with a specific focus on AI-powered solutions that redefine our market. You will be tasked with guiding engineering teams through the process of developing a completely new product, from the initial idea stage ("0") to the point where it becomes a functional, viable, and market-ready product ("1"). A crucial part of this is instilling an AI-native approach in every stage of our development lifecycle. You will champion the integration of machine learning and generative AI to create truly innovative, smart features and core product capabilities. Your vision will ensure that AI is a fundamental component of our product differentiation, not just an add-on. The right person will be an "activator" who brings execution strength, sparks initiatives, and fosters deep bonding among the team. You will be integral to our company's growth, guiding our success through relentless innovation and the delivery of cutting-edge, AI-driven new product deliverables. What you'll be doing Aligning teams to focus on new AI native features, and business goals. Taking complete functional ownership of your area including vision for both the platform and product in partnership with product managers and stakeholders. Initiating or beginning new projects, ideas, or actions by providing the initial energy, or inspiration needed to get them started. Elevating our engineering practices to be AI-native, guiding adoption of tools, processes, and methodologies that leverage AI to increase velocity, code quality, and operational efficiency across the team. Aligning and prioritizing the organization deliverables based on the company needs, working closely with the leadership across functional departments. Ensuring products and services are performant, available 24x7x365, and stable. Supporting technical innovation and lead creation, continual refinement, and active management of our engineering standards to ensure that our technology can be sustainably operated. Evaluating emerging technologies including SaaS systems for opportunities to improve services, acting as technical consultant for the company to champion practical technical solutions. Partnering with engineering leaders across the company to architect and champion well-defined sub-systems and continually refining company-wide platform architecture. Experience & requirements: Prior experience: Masters or Bachelor degree in Computer Science, Information Systems, or equivalent experience. 10+ years of engineering leadership experience - managing both people and tech stacks. Proven ability to initiate new projects, ideas, or actions by providing the initial effort, inspiration, or inspiration needed to get them started Applicable experience or exposure in AI native product development leveraging AWS services (Bedrock, Agent Core, etc) A proven track record and ability to communicate with cross functional peers, communicating technical concepts to business stakeholders, and communicating business objectives to the technical team. Demonstrated ability to take ownership on problems and projects and lead them to completion. A proven ability to debug and triage critical systems, including team performance. Hands-on experience with agile methodologies, and their functional application. Proficient with web application development, Dev-ops, distributed systems, CI/CD and test automation. Deep knowledge of Object-Oriented Design, Service Oriented Architecture, and Systems thinking. Remarkable verbal and written presentation skills, including ability to prepare materials for audiences at all levels of the organization. Required skills & mindsets: Solid analytical and problem-solving skills. Ability and interest for helping growing engineering teams and making others better. A commitment and drive for quality and building for the long term. Ability to get into the nitty gritty of how a product works and clearly communicate its value. Our cash compensation amount for this role is targeted at $189,000/yr to $237,000/yr in Scottsdale & most major metro locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. Submit your interest to join our CX team! Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in 2026. If you'd like to be considered for future opportunities with our team, please complete the form below and upload your resume. While start dates are still being determined for 2026, we'd love to connect! Does this sound like you? Apply below! About the Role: Gusto is seeking motivated, customer-centric professionals interested in being considered for future health insurance benefits customer experience opportunities in 2026. These roles are ideal for customer-facing benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed. As a seasoned Health Insurance Benefits Advocate, you will act as the single point of contact for all benefits support and renewal inquiries, enhancing user experience and serving as a subject matter expert for Gusto's core products. You'll help employers get group benefits for the very first time, and then help those employers continue to make important benefits decisions on an annual basis. Together, we're not just simplifying benefits - we're helping small businesses offer competitive, people-first benefits that support happier, healthier teams. Here's what you'll do day-to-day: Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions. Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for health insurance benefits inquiries. Partner with internal teams to address and resolve customer inquiries and concerns throughout the benefits renewal process. Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto's voice. Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your health insurance benefits and product knowledge and unique understanding of each individual customer. Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs. Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs. Here's what we're looking for: 3-6 years of customer experience with 1+ years of full-time experience in health insurance benefits. Account Management experience preferred. Life & Health Insurance Producers Licensure preferred. Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving. Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners. Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper. Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively. This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00-$35.00 per hour. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: As a Dedicated Service Advisor, you will act as the single point of contact for all support inquiries, enhancing their user experience and serving as a subject matter expert for Gusto's core products. You will guide customers through our newest product features, provide proactive customer education and support, partner cross-functionally, move quickly to strategize and creatively solve problems, act as their advocate internally to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership. You'll address and solve real problems and deliver an exceptional customer experience to some of our most valued companies to build trust and loyalty to Gusto for the book of business. This role requires leveraging AI-assisted tools to accelerate research and communication by demonstrating fluency in delegating repetitive work, crafting structured prompts, and critically reviewing outputs for accuracy, tone, and empathy, all while consistently applying compliance and data-privacy guardrails, delivering measurable efficiency gains, and exercising sound judgment on when to avoid AI or escalate edge cases. About the Team: The Dedicated Service team is a segment of our Care team dedicated to building and expanding relationships with our high-value customers. The team manages an assigned book of customers, serving as product experts, and providing trusted and efficient service. Here's what you'll do day-to-day: Own the customer journey by building trust, rapport, and partnership with your book of business through inbound and outbound phone, email, and Zoom interactions. Act as a dedicated advisor, building trust in the support you provide to contain most customer interactions from your dedicated customers. Provide passionate, opinionated, consistent, expert, reliable support as a dedicated point of contact for payroll and benefits inquiries. Leverage AI‑assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto's voice. Proactively connect with customers to build a deep understanding of their business, your support model, and their preferred connection style. Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer. Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs. Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes. Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs. Display strong product knowledge, including a deep understanding of the competitive landscape to protect against customer churn. Use your expertise to plan and build solutions for your customers to drive product adoption, and satisfaction, including consulting on products and service solutions. Becomes a strategic player to promote customer satisfaction and client retention. Here's what we're looking for: 6+ years of customer experience with 1+ years of full-time experience in Payroll, and 2+ years of account management. Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving. Demonstrate AI fluency in a customer-facing role: routinely delegates repetitive work to AI (drafting emails, summarizing case histories, compiling call notes), crafts structured prompts with clear context and constraints, and critically reviews outputs for accuracy, bias, tone, and customer empathy-while consistently applying data‑privacy and compliance guardrails. Proven impact from AI use: examples of measurable efficiency and quality gains (faster resolutions, clearer communications, stronger proactive outreach), plus sound judgment on when not to use AI and how to escalate edge cases; comfortable giving feedback that improves AI‑assisted workflows and team knowledge quality. Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners. Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper. Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively. Strength in providing effective, expert, and creative resolutions for customers with minimal support, demonstrating agility and critical thinking. Strong rapport-building skills to foster trust, collaboration, and loyalty with customers, peers, and internal teams. Ownership in churn identification and mitigation with confidence in navigating retention-focused discussions with customers. Deep payroll knowledge, pride, and awareness to act as an advocate for the solution you provide, understanding customer needs and promoting satisfaction. Exceeds expectations with goals, deadlines, and commitments set by both yourself and the organization. Eager to think creatively, pivot quickly, and work strategically in ambiguous situations to deliver customer-centric solutions. Our cash compensation amount for this role is $29.56/hr to $35.58/hr in Chicago, and $27.64/hr to $33.17/hr for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto is seeking a customer-obsessed, tactical leader for our Onboarding Advocate (OA) team. As a People Empowerer (PE), you will be a hands-on coach to a pod of Advocates, ensuring your team provides small business owners and their employees with a world-class health insurance onboarding experience. Your primary focus is driving team performance by consistently meeting productivity and quality targets, proactively removing tactical hurdles, and coaching your team to excellence. You will play a critical role in scaling Gusto's benefits business by ensuring our customers have a seamless transition to their new plans. About the Team: The Onboarding Advocate team is passionate about setting customers up for success with health benefits. We are the first point of contact after the sale and are responsible for ensuring a smooth, confident, and value-driven onboarding experience. By seamlessly managing the complexities of health benefits, we enable our customers to focus on what matters most-their people and their business. We are actively working to integrate AI tooling to enhance our processes and customer interactions, and we're excited to bring in a leader who can help accelerate this evolution. Here's what you'll do day-to-day: Drive Operational Excellence: Manage the daily health of your team's funnel, ensuring all customer milestones and SLAs are met with urgency and accuracy. Empower & Coach: Provide regular coaching and performance management (via 1:1s and monthly reviews) focused on technical mastery, customer-centricity, and hitting KPIs. Remove Roadblocks: Act as the first point of contact for tactical blockers. You will serve as the escalation point in day-to-day execution to ensure your team never feels "stuck." Promote Inclusive Growth: Create a psychologically safe and inclusive environment where diverse perspectives are valued and team members feel empowered to do the best work of their lives. Iterate on Process: Constantly analyze team performance data to identify and solve for moments of customer pain or internal friction, refining processes to make them simpler, more efficient, and in direct service to the customer experience. Partner Cross-Functionally: Collaborate closely with upstream Advisory and downstream Fulfillment partners to ensure clean handoffs and a unified customer experience. Here's what we're looking for: 1-2+ years of people management experience in customer success, onboarding, renewals, or a similar customer-facing operations role. A true passion for coaching and developing individual contributors into high-performing, engaged team members. Exceptional verbal and written communication skills with the ability to deliver feedback that is both direct and supportive. Strong operational skills with a proactive approach to process improvement and a track record of driving process optimization efforts that improve the customer experience. Eager to leverage AI-powered tools to enhance team efficiency and customer outcomes, with a commitment to developing your team's AI fluency. Experience in the health insurance and benefits space is a strong plus. You understand the unique challenges of small business customers and have an interest in scaling processes to support higher-value segments. Our cash compensation amount for this role is $74,285/yearly - $91,000/yearly in Denver, Phoenix, Chicago and Las Vegas. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: This role requires a deep understanding of contact center operations, contact routing principles, strong program management skills, ideally within an agile/scrum environment, as well as solid data and reporting skills.. You will collaborate closely across all of WFM,, as well as CX leadership, operations teams, and technology partners, to drive efficiency, improve agent & customer experience, and ensure optimal routing of all contact types. About the Team: As a Contact Routing Lead for Workforce Management (WFM) Programs, you will be a key leader within the CX Strategy & Tool Administration team, reporting to the Head of Strategy and Tool Administration. You will be responsible for leading and executing strategic programs focused on optimizing our contact management capabilities, primarily leveraging Salesforce, CX One, and IVA. Here's what you'll do day-to-day: Lead and manage complex programs and projects related to contact routing, including implementation of routing in all channels, upgrades, integrations, and process improvements, directly supporting the needs of our WFM, CX teams, and diverse end customers.. Define program scope, objectives, and key deliverables in alignment with business goals and CX strategy, in close collaboration with the WFM & CX teams. Develop detailed project plans, timelines, and resource allocation strategies, ensuring on-time and within-budget delivery for initiatives impacting all contact routing. Proactively pulls and analyzes data to ensure proper routing, and takes action as needed to optimize all contacts in a data driven manner. Collaborate with cross-functional teams, including CX Operations, Planning, Scheduling, Intraday Management, Technology, and Analytics, to gather requirements, manage dependencies, and ensure successful program execution that directly benefits all internal teams and customers. Identify, assess, and mitigate routing program risks and issues, proactively developing and implementing solutions that address challenges faced by all WFM, CX teams, and customers. Develop and maintain comprehensive program documentation, including project plans, risk logs, communication plans, and status reports. Communicate program progress, risks, and key decisions to stakeholders at all levels, ensuring clear and consistent updates to all relevant stakeholders. Drive continuous improvement in contact routing, processes and program management methodologies within the CX organization, actively seeking input and collaboration from the WFM and CX teams. Contribute to the development and delivery of training materials related to contact routing programs and processes, ensuring relevance and accessibility for all WFM and CX teams. Here's what we're looking for: 7-10+ years of progressive experience in program management, contact routing, and/or strategy, with a significant focus on channel optimization and customer experience within a contact center environment. Experience in CX Operations and/or WFM a plus. Deep understanding of contact center operations & best practices in contact routing across multiple channels (phone, chat, email). Proven experience managing projects related to contract routing platform implementations, upgrades, or significant process improvements. Strong program management skills, including planning, execution, risk management, and stakeholder communication, with a focus on collaborating effectively with CX and WFM professionals. Experience working in an agile/scrum environment and a solid understanding of agile principles and practices, with the ability to apply them to contact routing related projects. Excellent analytical and problem-solving skills with the ability to interpret data and make informed decisions related to contact routing and channel management. Strong communication, collaboration, and interpersonal skills, with the ability to influence and build relationships across diverse teams, including the specialized WFM teams, CX leadership, and both internal and external technology teams. Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment, supporting the diverse needs of the CX org as a whole.. Proficiency in project management tools (e.g., Jira, Asana, NotionAI). Experience in Salesforce, NICE CX One, and IVR is a plus, but not required. Our cash compensation amount for this role is $94,285/yr to $122,571/yr in Denver & most major metro locations, and $114,695/yr to $149,104/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto is seeking an experienced Workforce Scheduling / Intraday Team Lead who thrives on strategic thinking and solving complex contact center challenges. Reporting into the Workforce Management (WFM) team, you will play a critical role in scaling operations to support Gusto's next phase of growth. While this role does not have formal direct reports, it carries strong leadership influence. You will serve as the scheduling subject-matter expert, process owner, trainer, and primary point of contact for multi-line-of-business scheduling operations. Lead and optimize scheduling across multiple lines of business, ensuring alignment between forecasts, staffing, skill mix, shift design, and service-level goals. Act as the primary point of contact for scheduling-related questions, decisions, and escalations, especially when management is unavailable. Own and maintain scheduling documentation, including procedures, job aids, governance guidelines, escalation protocols, and version-controlled process flows. Drive continuous improvement by identifying inefficiencies, standardizing practices, and recommending automation or tooling enhancements. Ensure operational readiness for staffing changes, training blocks, peak events, special projects, and business transitions by anticipating impacts and adjusting schedules to maintain service levels and employee engagement. About the Team: You'll partner closely with WFM analytics, operations leadership, HR/training, and vendor or agency partners to ensure scheduling strategies support business goals and a strong customer experience. Provide training, guidance, and mentorship to schedulers, WFM peers, and operations stakeholders to ensure clarity on scheduling processes, tools, and change controls. Collaborate with WFM analytics and operations leaders to deliver insights on scheduling performance, including forecasting accuracy, schedule adherence, occupancy, shrinkage, and staffing variances. Prepare dashboards and executive-ready summaries and present findings to senior leadership. Facilitate cross-functional coordination to align scheduling strategy with customer experience standards and workforce needs. Here's what you'll do day-to-day: Own the end-to-end scheduling process for all supported lines of business-translating forecast and staffing plans into optimized schedules that balance operational efficiency, employee experience, and service level attainment. Serve as the primary point of contact (POC) for all scheduling-related escalations, change requests, and optimization opportunities; provide clear guidance and resolution in partnership with Real-Time Management and Operations. Collaborate cross-functionally with Forecasting, Intraday Management, Operations, and Vendor Management to ensure cohesive workforce strategies that align with business priorities and evolving support needs. Lead weekly scheduling and staffing reviews, bringing forward data-driven insights on performance-to-plan, shrinkage trends, and schedule adherence; facilitate informed decision-making among WFM and Operations partners. Provide peer-level mentorship and training to schedulers, fostering consistency, accuracy, and adoption of best practices in alignment with SWPP scheduling standards. Act as a knowledge resource for tools, systems, and governance protocols. Analyze schedule efficiency, shrinkage, and coverage trends, identifying gaps or inefficiencies; recommend and implement data-informed improvements to enhance utilization, flexibility, and service delivery. Partner with WFM leadership to design and refine scheduling policies, procedures, and automation strategies-driving innovation and standardization across the scheduling discipline. Maintain and continuously improve documentation for scheduling workflows, standards, templates, and change control processes-ensuring clarity, audit readiness, and cross-team alignment. Support operational readiness by proactively planning for peak events, business changes, and special projects; anticipate impacts and adjust schedules to maintain SLA and employee satisfaction. Represent WFM in leadership discussions by preparing and presenting scheduling insights, metrics, and recommendations to senior stakeholders-ensuring visibility into workforce performance and tradeoffs. Here's what we're looking for: 5+ years of Workforce Management experience supporting a multi-channel, multi-line-of-business contact center, including back-office staffing and support functions. Proven expertise in end-to-end scheduling management, including planning, optimization, and intraday alignment to forecast and service-level goals. Hands-on experience with NICE IEX (or similar WFM systems) for schedule creation, maintenance, and reporting across complex business environments. Strong analytical and technical skills with proficiency in Tableau, Business Intelligence (BI) tools, and SQL-capable of building dashboards, extracting data, and translating insights into operational recommendations. Demonstrated exposure to or experience leveraging AI-driven workforce optimization tools, automation, or predictive analytics to enhance scheduling efficiency and accuracy. Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Excel (pivot tables, formulas, scenario modeling) for WFM analytics and reporting. Exceptional communication and presentation skills, with the ability to effectively synthesize complex data and confidently present findings and recommendations to senior leadership and cross-functional partners. Proven ability to collaborate and influence across functions, building strong partnerships with Forecasting, Intraday, Operations, and Vendor teams to ensure cohesive workforce strategies. Highly organized, detail-oriented, and disciplined-able to manage multiple priorities, maintain accuracy under tight timelines, and deliver consistently in a fast-paced environment. Demonstrated commitment to process improvement and standardization, leveraging technology and best practices to enhance scheduling accuracy, transparency, and team alignment. Our cash compensation amount for this role is $105,000/yearly to $129,00/yearly in Denver and most remote locations, and $127,000/yearly to $156,000/yearly in San Francisco and New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. As a Senior Offline Media Manager, you will be responsible for growing and managing various brand campaigns. You will also build fast-growing marketing campaigns, focusing on B2B and SaaS. As a key member of the media team, you'll work closely with the following teams to deliver on marketing goals: web marketing, marketing analytics, product marketing, engineering, legal, and creative. You'll scale our programs with multi-million dollar budgets amongst an ambitious team, managing both the strategy and execution. You'll help us devise cross-channel campaigns and help drive advancement in our analytic capabilities. If you have experience with revenue driven campaign management and want to dramatically scale a disruptive company, we would love to hear from you! Here's what you'll do day-to-day: Strategize, execute and optimize best-in-class brand media campaigns, to drive brand awareness and customer acquisition metrics. Develop allocation of media resources across offline brand media channels (e.g. Linear TV, CTV, Online Video, Network Radio, Streaming Audio, Podcasts). Own campaigns from end-to-end including planning strategy, tactical execution, vendor management, measurement, and reporting. Drive development of target audience, target consumption habits, competitive analysis, KPIs by funnel stage, channel flighting, and learning agenda. Ensure consistency in brand communication across brand advertising. Manage budget and drive continuous improvements to cost-effectively attract new customers. Lead media agency partner in campaign development and execution, and manage agency contracts, scope, and staffing. Drive reporting on effectiveness of campaigns and creative, including trafficking creative, managing audiences & creative assets, and building campaign dashboards to ensure programs are running smoothly. Proactively leverage advanced AI tools for campaign forecasting, granular audience segmentation, and performance anomaly detection. Work closely with data analytics and growth engineering, to ensure accurate tracking and measurement of activities. You will systematically Grade the Output of AI-assisted measurement and attribution models to validate inputs and ensure reporting accuracy before providing insights to stakeholders. In addition, partner with other internal teams, such as Creative, Product Marketing and Legal. Here's what we're looking for: 6+ years of experience in offline and digital media, including hands-on experience negotiating and optimizing campaigns, ideally with a focus on B2B or SaaS. Seeking 3+ years offline experience and 3+ years digital experience for combined total of 6+ years. Demonstrated ability to function at the Integrator level of AI fluency, consistently applying AI tools to complex analytical and operational tasks to drive efficiency and measurement accuracy. Deep understanding of paid media (all channels) and strong knowledge of the media industry. Excellent understanding of the marketing business and its day-to-day operations. Experience leading media agencies on campaign strategy and execution. Experience in optimizing media programs, while driving efficiency and meeting LTV:CAC targets. Proven track record of building and executing experimentation plans, including creative testing. Experience in strategizing and executing IOs, MNDAs, MSAs, SOWs, etc. Strong working knowledge of Excel, including advanced functions. Versatile and comfortable juggling multiple projects with several moving parts at once. Detail-oriented with strong organizational and project management skills. Excellent communication skills both oral and written. A deep interest in the latest media developments, industry trends, and best practices for digital and offline marketing. This includes actively staying current on AI advancements in media mix modeling, predictive analytics, and automated optimization platforms. Demonstrated ability to work independently and within a collaborative team oriented environment. Passionate about Gusto's mission and the impact we can have on the world. Proactive adherence to Gusto's data policies when working with any AI or measurement technology involving sensitive media performance data. Extra credit: Experience with small business marketing, subscription products, SaaS, or financial services. Working knowledge of performance marketing channels, such as SEM and Affiliates. Experience with digital campaign management platforms (e.g. Google Ads, Microsoft Ads, DV 360, Meta Ads, Tatari or other DSPs). Fluency with modern business intelligence tools (e.g. Amplitude, Tableau), including tag management (e.g. Tealium, Google Tag Manager). Experience with advanced measurement and analytics (multi-touch attribution, media mix modeling, or similar). Compensation: Our annual cash compensation amount for this role is targeted at $136,000 - $168,000 in Denver, Phoenix, Las Vegas, and Atlanta. Our annual cash compensation amount for this role is targeted at $160,000 - $196,000 for San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. #li-hybrid Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: The Revenue Operations team at Gusto is a full-stack team responsible for data, analytics, and operational excellence in pursuit of scaling our revenue growth. The Go-To-Market Analytics team is one functional area, responsible for defining and owning the metrics for scaling our Sales teams. Gusto is looking for an Indirect Channel Sales Analyst to optimize our analytics, strategy, and insight generation for our partner route to market. Gusto is highly invested in acquiring customers through its broader partner ecosystem and optimizing its sales motions to ensure the optimal partner and customer experience. In this role, your primary stakeholders will range from Revenue Operations to Sales Leadership and frontline sales. The Analyst will utilize data to drive actionable insights that enhance sales productivity, customer experience, and Gusto's overall acquisition targets. This role will report to the Head of Go-To-Market analytics, and partner closely with the Revenue Operations, Data Science, and Product teams. Here's what you'll do day-to-day: Stakeholder Partnership & Requirements Definition: Establish relationships with stakeholders to identify business needs, and scope and deliver data products that address those needs. Sales Forecasting & Performance Measurement: Build and maintain sales forecasts and define KPIs to measure business health and operational efficiency. Sales Productivity & Channel Insights: Utilize data to generate actionable insights that enhance sales productivity, including visibility into quota setting and attainment, incrementality of sales touchpoints, and channel penetration. Indirect Channel Strategy & Roadmap Delivery: Deliver against a long-term roadmap to support strategic success in Gusto's indirect acquisition efforts. Executive Insights & Thought Partnership: Serve as the primary owner of insights and a thought partner to sales leaders across the organization. Here's what we're looking for: Analytics Experience & Business Exposure: 5+ years of experience in an analytics role with exposure to business and finance stakeholders. SQL Proficiency (Required): Strong, hands-on SQL fluency required. Ability to confidently write clear, correct queries to answer business questions. SQL skills will be evaluated via a live SQL exercise. Data Visualization & Warehousing: Experience with data visualization and data warehousing technologies, including Tableau, Looker, and Snowflake. Modeling & Analytical Tooling: High aptitude and enthusiasm for solving complex business problems through modeling and analysis using tools such as Excel or GSuite. Autonomy & Execution: A proactive, autonomous problem-solver able to work independently with strong attention to detail, manage ambiguity, and navigate resource dependencies and timelines to optimal outcomes. Communication & Collaboration: Strong communication and collaboration skills, with the ability to distill technical or complex topics into clear, concise explanations for senior leaders and business stakeholders. Analytical Foundation: Education or equivalent work experience in an analytical discipline or related technical field. Our annual salary compensation range for this role is $160,000 - $180,000 in San Francisco & New York, and $132,200 - $148,000 in Denver, Atlanta, Las Vegas, and Phoenix. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: This role requires a deep understanding of AI/ML lifecycle management, technical governance, and operational strategy. You will collaborate closely with leaders across all CXPI sub-teams (Data, Quality, WFM, and Tool Administration) and CX leadership to ensure our automation and AI initiatives adhere to enterprise standards, maintain long-term technical stability, and align with strategic CX goals. About the Team: As the AI / Automation & Governance Owner, you will be a strategic leader within the CX Planning & Insights (CXPI) team, reporting to the Head of Strategy and Tool Administration. You will be responsible for establishing and driving the foundational governance, standards, and technical stability for all internally built AI and automation tools supporting the CXPI organization. This role is critical to scaling our internal AI capabilities safely, efficiently, and responsibly. Here's what you'll do day-to-day: Develop, implement, and maintain guiding principles, policies, and a governance framework for how AI tools are created, maintained, and retired within CXPI. Build and maintain CXPI's automation and AI systems, ensuring long-term technical stability, performance, and scalability across the organization. Define technical standards, design patterns, and best practices for AI/automation development, deployment, and monitoring, ensuring consistency and quality across all CXPI sub-teams. Create and manage a centralized repository and inventory for all internally developed AI models and automation artifacts, ensuring proper version control and accessibility. Partner with legal, compliance, and security teams to proactively identify, assess, and mitigate risks associated with AI development, ensuring ethical and regulatory compliance. Act as the subject matter expert, developing educational materials and providing guidance to CXPI developers and stakeholders on AI/automation standards and governance practices. Develop and maintain comprehensive documentation related to AI/automation architecture, governance policies, system roadmaps, and key decision logs. Establish and manage a prioritized backlog of AI and automation tools and needs, focusing on efforts with the highest customer impact. Design, develop, and maintain internal AI and automation tools, contributing to the CX organization's robust tool set. Write, maintain, and update your own code for both released and new automations. Here's what we're looking for: 5-7+ years of progressive experience in technical program management, software development, AI/ML engineering, or strategic operations, with a focus on governance and technical stability. Proven experience establishing and implementing governance frameworks for technical domains, ideally for AI, Machine Learning, or complex automation systems. Deep understanding of the AI/ML lifecycle (e.g., development, deployment, monitoring, maintenance) and best practices for technical debt management. Experience building and maintaining production-grade automation or AI systems. Familiarity with modern data and ML engineering principles is a strong plus. Exceptional ability to synthesize complex technical requirements into clear, actionable, and compliant governance policies for a diverse set of technical and non-technical stakeholders. Strong communication and influence skills with a track record of driving consensus and adoption of new technical standards across multiple sub-teams. Proficiency in relevant tools for code repositories, version control, project management, and automation platform management (e.g., Git, Jira, MLOps platforms). Experience in a high-growth environment or supporting a customer experience (CX) organization is a plus. Experience writing and maintaining your own code related to automation is a plus. Our cash compensation amount for this role is $94,285/yr to $122,571/yr in Denver & most major metro locations, and $114,695/yr to $149,104/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: We're looking for a Senior Marketing Manager, Accountants and Partners to drive activation and growth of Gusto's accountant and partner audiences through strategic, scalable to-partner communications and campaigns. This is a high-impact role that blends creativity, data-driven strategy, and cross-functional collaboration to deepen engagement and accelerate adoption within our accountant community. You'll design and execute campaigns that empower partners to grow their practices with Gusto and contribute to the company's overall growth objectives. About the Team: This role is part of the go-to-market team responsible for driving pipeline and fueling growth across indirect channels. We combine creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. Together, we've helped Gusto grow to serve thousands accounting partners nationwide, and we're just getting started. Here's what you'll do day-to-day: Develop and execute comprehensive marketing programs and campaigns tailored to accountant partners to drive activation. Leverage AI-driven tools, workflows, and templates to streamline scalable partner onboarding, enablement, and co-marketing activation, ensuring programs can be quickly customized and deployed across thousands of accounting firms. Drive activation and engagement campaigns that onboard, educate, and incentivize accountant partners to grow their practice with Gusto. Collaborate with cross-functional teams to deliver scalable, low-lift co-marketing kits and resources that empower partners to participate in demand generation. Own end-to-end execution of programs and campaigns to drive activation through product launches and incentives across channels including email, social media, paid media, virtual events, content marketing, video, nurture, and more. Partner with sales teams to create scalable and integrated inbound and outbound programs to drive activation. Measure and analyze the effectiveness of marketing campaigns using data-driven insights to optimize performance and inform future strategies. Identify opportunities to integrate AI across the partner journey-from content production to campaign execution-to increase operational efficiency and fuel scalable demand-generation through indirect channels. Manage feedback loops with partners to continuously improve marketing effectiveness and experience. Oversee budgets and performance tracking to assess campaign efficiency and ROI. Here's what we're looking for: 7-10 years of experience in B2B marketing, growth marketing, channel marketing, or partner marketing roles. Proven experience building and executing repeatable marketing programs that drive activation and engagement among partner or channel audiences at scale. Experience producing and leading successful demand generation and integrated marketing campaigns from end-to-end, demonstrating strong project management skills, attention to detail, and a focus on achieving commercial targets. Experience leveraging AI tools and workflows to scale partner activation, streamline content and campaign production, or enhance co-marketing programs-ideally including hands-on use of automation, generative AI, dynamic templates, or partner-enablement platforms. A strategic marketing mind with a solid understanding of multiple growth marketing channels. Strong project management skills with the ability to manage multiple priorities and stakeholders simultaneously. Data-driven mindset with experience leveraging insights to drive decision-making and performance optimization. Excellent written and verbal communication skills, with a talent for crafting compelling partner-facing content and campaigns. Comfortable operating in a fast-paced, ambiguous environment while maintaining attention to detail and executional excellence. Our cash compensation amount for this role is targeted at $153,000 - $176,000/yr in Denver, Atlanta, Phoenix, and Las Vegas, & $180,000 - $220,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. #LI-Hybrid Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience. The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We're looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up. You'll showcase your passion for customer service by processing and remitting tax payments and filings on our customers' behalf while delivering a world-class customer experience. You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process. This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving. A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment. About the Team: The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment. Here's what you'll do day-to-day: Process and file customer tax payments accurately and on time using various technology platforms. Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations. Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures. Continuously seek opportunities to improve existing processes and enhance efficiency. Provide exceptional service and support to our customers, ensuring their tax needs are met. Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues. Act as a liaison with tax agencies and internal teams to ensure accurate customer representation. Provide data-driven insights and recommendations for process and strategy improvements. Build and implement scalable operational processes. Here's what we're looking for: Experience in operations, payroll, or tax (preferably in a fast-paced environment). A customer-first mindset with a passion for providing excellent service. Strong problem-solving skills with the ability to understand issues and implement effective solutions. An improvement-oriented mindset with a drive to challenge the status quo and optimize processes. Excellent organizational skills with the ability to manage tasks and prioritize effectively. Strong teamwork and collaboration skills. Ability to learn new software and tools quickly. Proficiency in Excel is preferred; familiarity with SQL is a plus. Excellent written and verbal communication skills. Comfort navigating ambiguous situations. Our cash compensation amount for this role is $21.80/hr to $27.42/hr in Denver & most major metro locations, and $28.63/hr to $33.40/hr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto is seeking a highly analytical, strategic, and detail-oriented Capacity Planning and Analytics Lead to drive data-informed decision-making and workforce optimization across our multi-line-of-business contact centers. Reporting into the Workforce Management (WFM) team, you will play a critical role in shaping both tactical and strategic capacity decisions, ensuring that staffing, scheduling, and operational processes are aligned to business goals and customer experience objectives. While this role does not have direct reports, it requires strong cross-functional influence, collaboration, and the ability to drive process improvement initiatives. About the Team: Leads and enhances capacity planning processes across multiple lines of business, integrating forecasting, intraday management, and historical trend analysis to validate staffing accuracy and operational efficiency. Builds and maintains sophisticated analytic models (including correlation and scenario modeling) to evaluate the impact of volume fluctuations, skill mix, shrinkage, and other operational variables on service levels and capacity requirements. Translates complex operational and financial data into actionable insights and recommendations, providing clarity for both tactical decisions and long-term strategic planning. Partner with Operations, Scheduling, Forecasting, Intraday Management, and Vendor Management to ensure alignment of capacity strategy with business objectives, resource constraints, and service level targets. Serves as a key point of contact for capacity-related escalations, decisions, and optimization initiatives, ensuring consistent methodology and responsiveness in the absence of senior management. Monitors and analyzes operational metrics, including occupancy, adherence, handle time, volume variance, and shrinkage, to identify trends, root causes, and opportunities for improvement. Facilitates data-driven decision-making through the preparation of dashboards, executive-level reports, and presentations for senior leadership, highlighting risks, opportunities, and performance impacts. Leads continuous improvement initiatives across capacity planning and analytics, standardizing models, improving data quality, and enhancing forecasting accuracy using advanced statistical and AI-driven techniques. Develops and maintains documentation for all capacity planning and analytic processes, including models, assumptions, methodologies, and change-control protocols. Collaborates with WFM leadership to develop new analytic frameworks, predictive modeling approaches, and process automation tools that enhance decision-making, operational efficiency, and scalability. Here's what you'll do day-to-day: Own the end-to-end capacity planning process, ensuring forecasts and staffing plans align with operational requirements, service levels, and strategic objectives. Design and implement advanced analytic models, including regression, correlation, and scenario modeling, to validate forecast accuracy and identify capacity gaps or surplus. Partner with forecasting and intraday teams to evaluate plan-to-actual performance, providing insight on deviations and recommending corrective actions. Analyze multi-channel operational data to identify trends, risks, and opportunities for improving service efficiency, staffing utilization, and cost management. Serve as the analytical subject matter expert and POC for senior leadership and cross-functional teams on capacity, workforce trends, and performance drivers. Provide peer-level mentorship, training, and guidance to WFM colleagues on analytic best practices, model interpretation, and data visualization techniques. Support strategic initiatives, including workforce optimization projects, staffing scenario modeling, AI/ML-driven planning, and operational process redesign. Maintain comprehensive documentation of analytic methods, capacity planning processes, assumptions, and validation protocols. Develop and deliver executive dashboards and reporting, summarizing operational performance, forecast accuracy, and staffing recommendations. Here's what we're looking for: 5+ years of experience in Workforce Management, capacity planning, or operational analytics in a multi-channel, multi-line-of-business contact center, including back-office staffing and support functions. Demonstrated expertise in capacity modeling, scenario planning, and correlation analysis, with the ability to translate complex data into actionable operational insights. Hands-on experience with NICE IEX (or similar WFM systems), Tableau, Business Intelligence (BI) tools, and SQL for data extraction, analysis, and reporting. Experience leveraging AI-driven workforce optimization tools, predictive analytics, or automation to enhance capacity planning accuracy. Advanced proficiency in Excel, Google Sheets, or similar tools for complex modeling, scenario analysis, and operational reporting. Exceptional analytical, problem-solving, and critical thinking skills; ability to identify trends, make recommendations, and implement solutions across tactical and strategic horizons. Strong communication and presentation skills, with experience translating complex analytic findings into concise executive-level insights. Proven ability to influence cross-functional stakeholders and collaborate with operations, scheduling, intraday, and vendor teams to implement capacity-driven decisions. Highly organized, detail-oriented, and disciplined, with the ability to manage multiple priorities and deadlines in a fast-paced environment. Demonstrated commitment to process improvement, data governance, and standardization across analytic workflows. Our cash compensation amount for this role is $105,000/yearly to $129,00/yearly in Denver and most remote locations, and $127,000/yearly to $156,000/yearly in San Francisco and New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role requires a balance of Sales, Customer Success, and Account Management skills to ensure customers realize the full value of Gusto's products while identifying new opportunities for growth. Key Responsibilities: Account Management & Customer Success Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale. Build and nurture relationships to uncover cross-sell and upsell opportunities. Guide customers through key moments that matter along our customer journey to maximize value realization, drive expansion, and proactively reduce churn. Leverage product insights and customer data to assess account health and drive proactive outreach. Sales & Opportunity Identification Identify and execute on growth opportunities by addressing additional customer pain points with Gusto's suite of products. Utilize a hunter and farmer approach to both maintain and expand customer relationships. Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth. Daily activities include conducting approximately 20 outbound dials to your current book of business. Hold around 6 meetings with your customers each day to support relationship development and drive expansion revenue goals. Prioritization & Agility Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities. React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion. Align with internal teams to ensure customers receive best-in-class service and product solutions. Here's what we're looking for: Proven 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue. Experience in managing a large book of business and operating at scale. Strong ability to analyze customer data, assess account health, and execute targeted outreach. Excellent relationship management and communication skills with a consultative, customer-first approach. Deep understanding of Gusto's products and the ability to translate customer pain points into tailored solutions. A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment. If you're passionate about driving customer success, maximizing retention, and uncovering growth opportunities, we'd love to hear from you! Our cash compensation range for this role is $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: Gusto's Benefits Sales team is launching a new Business Insurance (BI) vertical, a rapidly growing segment poised to scale quickly. We are looking for a systems-minded, AI-curious Senior Sales Operations Analyst to be the primary Sales Operations thought partner for this new vertical. Your role will involve designing, implementing, and optimizing processes, and creating reports to track performance. This is your opportunity to help build the foundation of a rapidly growing and impactful area within Gusto's business as a Senior Sales Operations Analyst supporting the Benefits Sales team. You will analyze data from various systems and develop AI-driven solutions to boost productivity for over 80 sales representatives across two existing segments, while also influencing the future of the new Business Intelligence (BI) team. About the Team: The Revenue Operations team supporting the Benefits Sales organization will collaborate closely with sales leadership to empower a fast-paced sales team that drives one of Gusto's key growth areas. The Benefits Sales team consists of two segments: Health Insurance and the newly established Business Insurance team. Our work scope includes quotas, pipeline health, forecasting, process design, data integrity, and go-to-market strategy, with an increasing emphasis on AI-driven optimization. Our team values curiosity, communication, and a commitment to assist over 80 representatives in operating efficiently and confidently. Here's what you'll do day-to-day: Process & Systems Optimization Design and implement the BI Sales engine: Lead the creation and deployment of AI-driven workflows that automate manual processes and boost sales productivity. Create a scalable system for tracking quotas, assigning territories, and modeling commissions, capable of expanding from 2 representatives to 60 within a year. Analytics & Insights Build and automate dashboards in Salesforce to monitor lead conversion, analyze funnel performance, sales activity, identify trends, and opportunities for AI use cases. Provide clear and actionable recommendations that link data insights to automation or process improvements. AI & Workflow Innovation Actively identify and prototype AI tools (such as content generation, analytics copilots, and call coaching) to eliminate manual friction in the sales process. Examine existing workflows and rep performance to pinpoint bottlenecks and offer actionable recommendations that link data insights to automation and process enhancements. Cross-Functional Partnership Act as a trusted advisor to the Head of Sales, Enablement, Finance, Analytics, and BizTech to facilitate progress, guide change management, and drive adoption. Identify and address risks, uncertainties, and opportunities to enhance how AI and automation drive business outcomes. Facilitate go-to-market readiness for new processes, AI workflows, and product updates by creating documentation and operational requirements. Here's what we're looking for: Experience: 5+ years in Sales Ops, RevOps, or a similar analytical GTM role, ideally in a fast-paced SaaS or Fintech environment. Salesforce Expert: High proficiency in Salesforce; you can identify data issues, audit pipelines, and build reports that leaders actually use. Proficient in AI and Automation: Skilled at evaluating AI tools and automation solutions to identify opportunities for improving productivity. Experienced in prototyping simple workflows and incorporating AI into operational processes (no engineer-level skills required). Builder's Mindset: You excel in environments where you build the plane while flying it, and you enjoy transforming complex problems into repeatable playbooks. Analytical Proficiency: Proficient in creating reports and dashboards using Salesforce, Tableau, Looker, Excel, and Google Sheets. Curious & Adaptable: A proactive learner who looks for the best solution to a problem, whether that involves an AI prototype or a simple process change. A first-principles problem solver capable of breaking down ambiguous issues, testing hypotheses, and developing structured solutions. Excellent Communication: Excellent communication skills with the ability to simplify complex information for stakeholders, providing written and verbal updates that align senior leadership with stakeholders. Preferred Qualifications Experience in payroll, HR tech, or SMB SaaS go-to-market motions. Experience designing or implementing automations, AI workflows, or similar tooling. Track record of building strong cross-functional relationships across Sales, BizTech, and Analytics. Experience building systems to support new sales motions. Comfort with fast iteration, experimentation, and testing in live sales environments. Our cash compensation amount for this role is $104,490 to $128,000 for Denver, Atlanta & Las Vegas. $126,530 to $155,000 for San Francisco & New York. $97,960 to $120,000 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the role As the Senior Product Marketing Manager for Payroll GTM, you will own the narrative, positioning, and go-to-market strategy for Gusto's Payroll platform across self-serve and sales-assisted channels. This role is ideal for a PMM who loves to live in the intersection of customer insight → product strategy → GTM execution, and thrives in an environment where clarity, analytical rigor, and cross-functional leadership directly shape business outcomes. We're looking for a full-stack PMM who builds trust quickly, can collaborate deeply across diverse teams, actively seeking out alternate perspectives, and influencing stakeholders through clarity, effective storytelling, and well-reasoned recommendations. What you will own End-to-end narrative for Payroll: positioning, messaging frameworks, competitive differentiation, and vertical-specific stories grounded in qualitative and quantitative insight Translation of customer jobs-to-be-done, market dynamics, and product vision into compelling, data-backed recommendations for Product and company leadership Cross-channel GTM strategies that tie customer needs, funnel insights, and competitive context into clear plans that drive top-of-funnel growth and activation Launch strategy, planning, and measurement for payroll features and improvements across self-serve and partner channels Partnership with Sales and Enablement teams to build high-quality, segment-specific pitch decks, ROI models, value prop guides, and product materials that articulate Gusto's differentiated payroll and platform value What we're looking for 8-10+ years in Product Marketing or related roles with deep experience in positioning, messaging, customer insight, and GTM execution Experience marketing SMB-focused software, ideally in fintech, compliance, or other regulated/complex industries Demonstrated success driving measurable business impact in a multi-product SaaS environment Experience setting KPIs and designing feedback loops to evaluate GTM effectiveness, iterate quickly and scale winning programs Fluency with AI-powered marketing and analytics tools and processes Our cash compensation amount for this role is targeted at $153,000 - $180,000/yr in Denver, Phoenix, Atlanta, and Las Vegas, and $180,000 - $210,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. #LI-HYBRID Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: The Sales Enablement team sits within our Revenue Operations organization, the linchpin of our world-class sales experience. Learning Partners play a critical role in executing enablement strategies to drive revenue growth and feature adoption across sales. This role owns the learning lifecycle for Expansion Sales and partners closely with leaders on onboarding, continuous education, and high-performance skill development. You will design and implement learning solutions that include high-impact learning assets, self-paced content, and facilitated experiences. We are seeking an individual with expertise in learning science, strong consulting capability, and experience in professional sales or business development. You are passionate about enabling Expansion Sellers (upsell/cross-sell/renewal revenue motions) with the content, tools, insights, and training they need to win more business while exceeding the expectations of our existing clients. You align with our company values, are highly self-motivated to drive results, and bring a relentless curiosity to continuously deepen product knowledge and scale enablement at pace in a fast-moving environment. Here's what you'll do day-to-day: Collaborate with stakeholders and partners including revenue, revenue operations and other cross functional leads to determine sellers learning and performance needs and priorities to achieve business results Diagnose skill and knowledge gaps and independently design and deliver enablement solutions that drive measurable improvements in capability, productivity, and revenue-often with limited information, tight timelines, and minimal support. Apply learner-centered design principles while balancing speed, pragmatism, and impact, tailoring solutions based on observation, stakeholder input, and the depth of learning required for performance. Define and track KPIs to measure the impact of enablement initiatives, including time-to-performance, and use data to quickly iterate and refine solutions. Design, build, and deliver onboarding, continuous training, and just-in-time learning experiences with a bias toward action, rapid development, and scalable execution to keep our expansion sales teams on the cutting edge Partner cross-functionally to ensure enablement content remains current and optimized for seller workflows, even as priorities and product capabilities evolve quickly Cultivate a community of expert practitioners, crowdsourcing best practices and user-generated content to continuously improve enablement Monitor industry trends and competitive dynamics, adapting enablement priorities quickly as business needs change Research and apply emerging AI tools and methodologies to accelerate design, development, and delivery while maintaining quality and effectiveness. Here's what we're looking for: 8+ years of experience in sales enablement, training, or sales leadership supporting multi-product sales and expansion revenue motions (upsell, cross-sell, renewals), ideally in a high-volume environment. Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales performance and productivity Demonstrated ability to independently lead learning initiatives end-to-end, from needs analysis through delivery and post-program evaluation, while managing multiple competing priorities. Experience designing and facilitating new hire training and continuous education training for expansion/customer success/retention teams focused on growth Strong analytical, communication, and presentation skills, with the ability to influence stakeholders and work cross-functionally to ensure learning objectives translate into real performance outcomes Solid foundation in instructional design and adult learning theory, with the judgment to select appropriate modalities based on speed, scale, and impact Hands-on experience with content creation, curation, and knowledge management platforms, paired with a genuine passion for sales and finding creative ways to make sellers more effective Comfort operating in urgency and ambiguity, with the resilience, conflict management skills, and composure required to thrive in a fast-paced environment Willingness to travel up to 20% annually Preferred Qualifications: Knowledge of the payroll industry An advanced degree or certificate in enablement, education or organizational science Experience with GSuite, a Mac, Salesforce, Slack, Notion, AI tools along with various learning management systems and authoring tools Our cash compensation amount for this role is $108,570 to $163,500 for Denver, Atlanta, Chicago & Las Vegas. $131,430 to $192,500 for San Francisco & New York. $102,040 to $163,500 for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff-like payroll, health insurance, 401(k)s, and HR-so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the role As the Product Marketing Manager for Gusto's HR Experiences, you will shape the narrative, positioning, and go-to-market strategy for Gusto's HR apps and services (including hiring, performance management, compliance and our fractional HR expert service). This is a highly strategic role for a PMM who thrives at the intersection of customer insight → product strategy → PLG growth execution, and who is energized by experimenting, iterating, and helping accelerate one of Gusto's earlier but most promising strategic bets. You will partner closely with Product to define category narratives, validate early customer needs, and influence the roadmap with data and insight. You will also lead the GTM strategy across self-serve, in-product, and sales-assisted channels, ensuring Gusto's HR suite drives meaningful customer engagement, adoption, and long-term retention on the platform. We're looking for a full-stack PMM who is fluent in product-led growth, strong in GTM experimentation, and excited to architect both the strategy and the execution required to grow a multi-product suite. What you will own End-to-end narrative and positioning development for Gusto's HR suite: product story, value prop hierarchy, competitive differentiation, and ecosystem messaging connected to Gusto's broader payroll platform Product growth, partnering with PM to deepen customer understanding, synthesize insights, refine product direction, and validate opportunities that accelerate adoption, revenue, and long-term retention Translation of customer jobs-to-be-done, market dynamics, and product vision into compelling, data-backed recommendations for Product and company leadership Experimentation- and usage-led GTM strategy across the HR suite: onboarding flows, activation levers, in-product messaging, lifecycle nudges, and self-serve motions that improve engagement and retention Launch strategy, planning, and measurement for HR features and improvements across self-serve and partner channels, creating clear feedback loops and KPIs that help the team understand what's working and where to iterate Partnership with Sales and Enablement teams to build high-quality, segment-specific pitch decks, ROI models, value prop guides, and product materials that articulate Gusto's differentiated HR suite and platform value What we're looking for 8-10+ years in Product Marketing or related roles with deep experience in positioning, messaging, customer insight, and GTM execution Strong storytelling and narrative development skills, with the ability to communicate across multiple modalities and tailor messages to diverse audiences, from small business owners to internal executives A track record of creative, scrappy experimentation; someone who can test, learn, and iterate quickly to find what resonates with users and accelerates adoption and engagement Comfort operating in ambiguity, bringing structure and clarity to a broad, evolving product surface area and helping teams align on focus, ICPs, and strategic priorities Analytical rigor, with comfort defining KPIs, analyzing adoption/activation/usage, and structuring feedback loops that guide prioritization and iteration. Bias toward action, creativity, and cross-functional collaboration, thriving within highly interdependent teams (Product, Data, Growth, CX, Sales, and others) Fluency with AI-powered marketing and analytics tools and processes Our cash compensation amount for this role is targeted at $153,000 - $180,000/yr in Denver, Phoenix, Atlanta, and Las Vegas, and $180,000 - $210,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. #LI-HYBRID Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.