H&R Block Remote jobs - 108 jobs

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We are looking for a collaborative, curious operations professional with a passion for leading operations within our Counsel organization. We're looking for a strategic, detail-oriented builder to lead our team operations strategy from vision to execution. You will manage multiple workstreams, from continuing the work to improve the organization's technology and automation initiatives to managing our budget and reducing third-party spend where possible. We will task you with solving problems, optimizing processes, and bringing the power of automation and AI into how our work gets done. You Will Lead the charge on defining and driving our legal tech strategy, including setting the vision, building the roadmap, and delivering tools that make our team faster, smarter, and more connected. Oversee our suite of legal systems (like CLM, eBilling, knowledge management and workflow platforms), ensuring they're optimized, well-integrated, and aligned with how the business actually works. Manage our core digital platforms, keeping them efficient, intuitive, and budget-conscious. Partner across Legal, Policy, IT, Finance, Business Operations and beyond to evaluate and roll out technology and solutions that streamlines work and improves the experience for everyone who touches it. Design elegant solutions and connecting the dots between business needs and technology. Build and maintain relationships with vendors, ensuring we get measurable value from our tech investments. Lead multi-quarter, cross-functional projects that push automation, AI, and data-driven insights deeper into how we deliver our work throughout the organization. Help create operational excellence wherever opportunities exist. You Have 8+ years of experience in legal operations, tech strategy, or a related operations-focused role. Experience leading automation or AI initiatives that drive measurable improvements. Capacity for managing budgets, timelines, and stakeholders, with a sharp eye for detail and follow-through. Adaptive communication methods, translating technical detail into clear business value. A collaborative and curious mindset, unafraid to experiment or rethink how things are done. Familiarity with platforms like DocuSign CLM or workflow automation tools (bonus points for hands-on implementation experience). Experience building trust quickly and working well with everyone from senior leadership to individual contributors. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$217,800-$326,800 USDZone B: $217,800-$326,800 USDZone C:$217,800-$326,800 USDZone D:$217,800-$326,800 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

WeightWatchers is a global digital health company. We are the #1 doctor-recommended - and most clinically studied - behavioral weight health program in the world. For sixty years, WeightWatchers has helped millions build healthy habits and live happier, healthier lives. As the science of weight health rapidly evolves, so does WeightWatchers. Today we are developing new clinical pathways for medication access, creating behavioral programs for chronic health conditions, integrating third-party services, and enhancing product personalization. WeightWatchers has embraced technology, with our mobile app now the primary tool for most members. While we continue to perfect our digital product, we are also designing new in-person experiences. With these diverse member touchpoints, our potential for impact has never been greater. What You Will Do: As the VP, Business Development and Strategic Partnerships, you will be a key architect and driver of our business development and partnerships strategy by sourcing, evaluating, structuring, and executing transactions that align with our strategic goals while also supporting and accelerating organic growth. You will define and own WW's overall business development model, identifying and evaluating acquisition and partnership targets, and spearheading initiatives to explore new markets and opportunities. This role demands a leader who can build and manage a high-performing team, mentor junior staff, and directly contribute in a player-coach approach. The ideal candidate has end-to-end business development and/or corporate development experience at a growth stage or scaled healthcare company, with a proven ability to align stakeholders, shape strategy through action, and build trusted relationships inside and outside the organization. You bring a strong external perspective on healthcare trends and will identify high-impact opportunities to advance our mission. This leader will report directly to the Chief Commercial Officer, while collaborating closely with the CEO and other executive leaders to accelerate growth across all WW market segments. Key Responsibilities: Spearhead WW's business development process from initial outreach through close, owning identification, evaluation, and execution of strategic growth initiatives, including business development, partnerships, alliances, and joint ventures Develop and implement WW's business development and growth strategy for key markets and partnership segments, translating market knowledge into actionable strategies and ambitious growth objectives Partner with the CCO, CEO, and executive leadership to co-author and execute the company's inorganic growth strategy aligned with business objectives. Translate strategic objectives into clear inorganic growth actions and guide executives in their roles within each deal process Cultivate relationships with key ecosystem players to build a strong deal pipeline. Lead and coordinate meetings between target companies and internal stakeholders, offering strategic preparation and context Ensure repeatable, rigorous processes are in place for evaluating opportunities and closing transactions Identify, structure, and close new strategic partnerships and expansion opportunities, leading complex negotiations and securing high-value deals that significantly impact the company's bottom line Create clear decision narratives and communicate with clarity and confidence at the executive team and board level. Provide regular updates on M&A strategy, pipeline, and execution progress Establish project plans and execute on operational readiness for any partnership or business development opportunities that are pursued Leverage intellectual curiosity and responsiveness to instill trust and develop rapport with internal and external stakeholders What You'll Bring: 15+ years of progressive experience in business development, corporate development, commercial leadership, or strategic partnerships, with a proven track record of exceeding revenue targets and managing complex deals from start to finish. 3+ years in management consulting or investment banking with ability to quickly and accurately assess and model deal financials as part of the opportunity diligence process Demonstrated experience closing multiple transactions of varying size and complexity Deep industry expertise in healthcare, coupled with a strong understanding of market dynamics and the intricacies of industry partnerships Exceptional negotiation, communication, presentation, and analytical skills, with the ability to quickly learn and articulate complex product offerings Strong strategic thinking, problem-solving abilities, and a client-centric approach, capable of analyzing market trends and competitive landscapes to inform business strategy Ability to thrive in a fast-paced, ambiguous environment, with a commitment to WW's mission and a proactive approach to identifying and pursuing new opportunities Leadership skills, with the ability to mentor and guide junior team members, fostering a collaborative environment Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program. US Pay Range$210,000-$230,000 USD At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We encourage our employees to come into the office 1-2 days/week. It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy. Maryland Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.

About USFounded in 2018, with employees across the world, The Block is the leading research, analysis, and news brand in the digital asset space. The Block's team spans 5 continents and 15+ time zones, covering the global cryptocurrency space 24/7. At The Block, we see digital assets as a ubiquitous part of the future. As this space continues to evolve, we view our role as the trusted moderator and authoritative voice for those who invest in, work with, make decisions about, or seek to understand digital assets. The Block delivers deep insight into how the emerging digital assets sector interacts with traditional finance, technology, governments, and markets. We reach hundreds of thousands of technologists, financial market participants, Fortune 500 professionals, global service providers, policymakers, and more through our main website, dedicated Research Portal, podcast, and events. Why Join The BlockShape the narrative of crypto education, media, and research - not just follow it - Join a company that's respected in the space and has the audience, platform, and reach to move markets - Work remotely with a high-performance team that values ownership, speed, and clarity - Be part of a business that's expanding beyond media into SaaS, certification, and enterprise offerings - Competitive comp, equity, and benefits package The Block is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team across race, gender, identity, age, and background.About the Role We are looking for a Social Media Intern to join our Brand & Media teamon a part-time basis (at least 20 hours per week). In this role, you will be responsible for growing and engaging our audience across key social platforms, amplifying editorial and video content, and building The Block's presence as a leading voice in crypto conversations. This role is an excellent opportunity for a student or early-career professional interested in Social Media. You will work closely with the head of Brand & Media to support the day-to-day function of our Brand & Media team, with a particular focus on strategic planning, content creation, community interaction, analytics reporting, and real-time trend monitoring. Responsibilities Assist senior team members in designing and executing a cross-platform social strategy for The Block. Help gather input from key stakeholders and contribute fresh ideas for campaigns. Draft and share highlights from The Block's research and reporting to major media outlets under guidance. Support efforts to showcase and promote in-house talent. Help maintain the content calendar, ensuring upcoming releases and product announcements are accurately tracked. Contribute to daily posting and community interactions to attract crypto-interested followers and boost engagement. Repackage editorial, research, and video content into platform-specific formats (X/Twitter, LinkedIn, Instagram, YouTube, TikTok). Collect and organize engagement metrics, preparing weekly or monthly recap data for the marketing team. Track crypto news, memes, and sentiment to flag timely opportunities for posts. Collaborate with writers and video producers to brainstorm social-friendly story formats. Assist with giveaways, collaborations, and cross-promotions with crypto creators and brands. Monitor comments and discussions for misinformation or sentiment changes, escalating issues to the team when needed. Gain hands-on experience with Slack, Adobe Creative Suite, Figma, Megaphone, Twitter/X Analytics, YouTube Studio, ChatGPT, Trint, Epidemic Sounds, Dropbox, and Riverside. What We're Looking For Currently pursuing or recently completed a degree in Business, Marketing, Communications, Journalism or related field Strong knowledge of the crypto space and its audiences (Twitter, Discord, Telegram culture). Ability to craft engaging social posts: short captions, simple memes, and headline ideas for short-form videos. Willingness to brainstorm fresh content formats and experiment with new platforms. Clear written and verbal communication; able to adapt to a consistent brand voice with guidance. Openness to feedback and eagerness to iterate quickly in a collaborative, remote team. Familiarity with (or willingness to learn) social media analytics tools to track engagement and report performance metrics. Comfort summarizing findings and proposing simple improvements. Organized, proactive, and self-motivated in a fast-paced, fully remote environment. Reliable in meeting deadlines while balancing multiple tasks. What You'll Gain Hands-on experience in designing and implementing a cross-platform social strategy, collaborating cross-functionally with editorial, research, and partnerships teams. Direct mentorship from the head of Brand & Media Exposure to the full Brand & Media lifecycle in a growing company. Opportunity to develop organizational, communication, and process-management skills. Potential to work full time after successful internship Work location & Authorization The Block does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. The Block also does not hire F-1's working on EAD for this position.Candidates must have the legal right to work in the US without sponsorship. Working Hours & Time ZonesThis fully remote role is open to candidates in the US. You'll primarily collaborate with team members in the US and Europe. We promote async work but may require some overlap hours. Equal Opportunity StatementThe Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Pursuant to applicable pay transparency laws, we are disclosing the compensation range for this role. The actual salary may vary based on several factors, including job-related skills, experience, and location.

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive - someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square's mission of economic empowerment directly to the businesses that need it most. This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market - meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success. You will serve as Square's presence and competitive advantage in one of our highest-opportunity markets - responsible for building pipeline from the ground up, elevating Square's visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware. If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you. You will: Lead your market with disciplined, in-person execution Spend ~80% of your week in the field - walking your territory, engaging local businesses, and driving 50-60 targeted business visits each week. Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square's full product suite. Establish yourself as the go-to Square expert in your city Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven. Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers. Implement a disciplined referral strategy to turn every new customer into future opportunities. Build a high-velocity pipeline from the ground up Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships. Work with channel partners to generate a consistent, high-quality referral stream that grows over time. Master your verticals and sell with precision Build deep expertise in key verticals - including restaurants, retail, and services - to diagnose challenges and position the right Square solutions. Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle. Achieve exceptional results in a high-accountability environment Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately. Measure performance frequently and improve continuously. Consistently exceed quota within a culture where high standards are the norm. You have: 3+ years of sales experience in a full cycle closing role with field sales experience Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals Ability to drive deals independently in a fast-paced, dynamic environment Business development experience (e.g. hunting and cold calling) Since this is a field position, you must have reliable transportation and live in the market you are serving A collaborative and team player mentality Prior Salesforce experience or equivalent Even better: 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management) 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses) Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role As the payments and banking commercial counsel, you will help provide commercial legal support to our Afterpay, Cash App, Square, and Tidal teams. You will review, draft, and negotiate complex agreements with different payments and banking partners including, payment networks, financial institutions, payment aggregators, and digital wallet partners. Additionally, you will collaborate with team members and cross-functional partners to ensure compliance with our commercial and regulatory obligations. We are specifically seeking someone with transactional experience in issuing, acquiring, or with payment networks.This is an individual contributor role and will report to the Head of Payments and Banking Commercial Counsel. You Will Draft and negotiate complex payments, banking, and other commercial agreements. Provide concise legal advice with a focus on a principled risk approach. Resolve issues that arise in existing commercial relationships. Partner and collaborate with cross-functional partners to assess legal risks, develop strategies to mitigate risks while supporting business growth and new ideas, and ensure compliance with our commercial obligations. Stay abreast of regulatory developments and industry trends affecting payments and banking, and advise relevant stakeholders on compliance requirements and best practices. Use AI in daily work to streamline processes and create efficiencies. Help maintain commercial payments templates, playbooks, and processes. You Have A J.D. with an active membership in at least one state bar. 8+ years of experience, with a focus on commercial transactions in payments, banking, or financial services. In-house experience at a Fintech or financial services company. Prior experience working with payment networks, issuers, acquirers, or payment facilitators. Knowledge of financial services and payments compliance requirements, including issuing, acquiring, networks, partnerships, data security, and privacy within the payments industry. Experience drafting and negotiating complex contracts. Demonstrated background in communication and coordination of complex issues and projects with diverse levels of management and cross-functional partners. A passion for the payments industry. Team-oriented and collaborative approach, leaving ego at the door. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$217,800-$326,800 USDZone B: $202,600-$303,800 USDZone C:$191,700-$287,500 USDZone D:$185,200-$277,800 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process. Global Seller Onboarding Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process. They'll be responsible for and guiding sellers through the discovery and onboarding journey and ensuring that sellers are optimally scoped, educated, set up and trained to leverage the potential of Square's platform. They are additionally instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions. You Will: Manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process. Travel as part of the job (around 10%) Drive world-class onboarding and implementation experiences for Square's sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible. Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes. Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success. Master Square's platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject-matter expert. Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery. Create and maintain engaging training materials for both internal teams and external partners. Execute accurate data entry and migration tasks for select sellers as part of the onboarding process. Your typical day will include: Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation. Occasional onsite merchant work, including training and hardware install. Data Entry: configure customer account, optimize menu setup, and other data entry tasks involved in getting a merchant onboard. You Have (Qualifications): BA/BS degree, preferably 4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success. An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you. Bias for action; performance driven with the confidence to operate independently. Ability to thrive within ambiguity and operate independently. Ability to drive and manage multiple cross-functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills. Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables. An ability to learn quickly as new products and organisational changes are released. Previous Project Management experience is expected. Experience in the POS, Payments or Tech industries is a plus. Experience in hardware installation and network configuration is a plus. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage Retirement Plans Work from home flexibility Employee Stock Purchase Program Wellness perks Paid parental leave Paid time off Learning and Development resources Pay Transparency Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A - $40.34 - $55.48 Zone B - $37.55 - $51.63 Zone C - $34.33 - $47.16 Zone D - $30.29 - $37.84 We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role At Block, we are building trusted financial products at global scale. As the Head of Know Your Customer (KYC) Modeling, you will lead the strategy, development, and execution of our KYC machine learning systems that power customer onboarding, monitoring, and regulatory compliance across Cash App and Square. This is a highly visible leadership role, shaping the foundation of how we manage customer risk, protect our platform, and meet regulatory expectations worldwide. You will partner closely with engineering, data science, compliance, product, and risk leaders to design, deploy, and continually improve advanced models and frameworks that safeguard Block's ecosystem, while enabling growth and access for millions of customers. You Will Own the Customer Risk Rating Model: Lead the design, development, and optimization of the core model that assesses customer risk from a KYC perspective. Ensure the model informs product eligibility, transaction limits, and overall customer lifecycle decisions. Drive innovation in predictive modeling while balancing business growth and regulatory obligations. Establish Identity Resolution Frameworks: Build and scale the framework for identifying accounts belonging to the same customer, a critical regulatory focus area. Partner with compliance and engineering teams to deliver a robust, explainable, and auditable identity-matching solution. Oversee the KYC Rules Engine: Maintain and evolve the suite of KYC monitoring rules to ensure real-time detection of customer risk signals. Continuously enhance rules for accuracy, coverage, and adaptability to changing fraud and regulatory landscapes. Innovate New KYC Controls: Design and implement new machine learning and rule-based controls for customer Identity Verification (IDV) flows. Develop strategies to minimize friction for good customers while preventing abuse and ensuring compliance. Leadership & Strategy: Lead and grow a team of machine learning engineers dedicated to KYC. Define long-term strategy for KYC ML across Block, aligning with Risk, Compliance, and Product roadmaps. Represent Block with regulators, auditors, and external partners as the subject matter expert on KYC machine learning. You Have 10+ years of experience in risk, fraud, or compliance machine learning or data science leadership Proven track record of driving cross-functional initiatives Familiarity with concepts related to know your customer (KYC) and customer due diligence Knowledge of leading machine learning and AI applications Expertise in data analytics and visualization Experience with risk management frameworks Background in designing or building compliance or risk management systems Experience owning operational metrics and reporting on them to management Managed and scaled organizations, including building and maintaining a high-performing team through hiring and coaching We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$351,000-$526,400 USDZone B: $351,000-$526,400 USDZone C:$351,000-$526,400 USDZone D:$351,000-$526,400 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

The Role The Emerging Risk team acts as an aggregator of intelligence, analysis, leads, fraud typologies, and risk assessments that can be used to inform decisions across Compliance. We are looking for a Senior Emerging Risk Data Analyst to drive our data analysis strategy and provide data insights to the team. You will work closely with other Emerging Risk analysts and cross-functional partners to fulfill data requests, identify key data in new and complex datasets, and build a framework to automate dashboards, metrics, and reporting. You Will: Develop and execute data strategies to identify financial crime typologies or support new product rollouts Write SQL or Python queries to extract and analyze data for investigative reviews Build and maintain dashboards, metrics, and reporting to track key risks Synthesize complex analyses into clear narratives, written reports, and presentations for peers, cross-functional partners, and senior management Present findings and recommendations to leadership, ensuring data-driven insights inform decision-making Document work and build a knowledge base for the team Partner closely with Compliance data and analytics teams to ensure alignment You Have: 3+ years of experience writing complex queries in SQL, MySQL, Python, or similar tools 3+ years of experience with Looker, Tableau, or Excel (ability to build dashboards and visualizations) Experience building databases and ETLs Certified Fraud Examiner (CFE) or ACAMS certification Direct experience working in BSA/AML, fraud, or compliance environments, with an understanding of regulatory requirements Ability to communicate technical findings in clear written reports and executive-level presentations Experience summarizing data-driven insights for senior stakeholders and influencing decisions Even Better: Bachelor's Degree in Finance, Accounting, Mathematics, Economics, Computer Science, Information Management, or Statistics Experience with Python or R Background in BSA/AML, fraud, or compliance Experience filing Suspicious Activity Reports We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page Full-time employee benefits include the following: Healthcare coverage (Medical, Vision and Dental insurance) Health Savings Account and Flexible Spending Account Retirement Plans including company match Employee Stock Purchase Program Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance Paid parental and caregiving leave Paid time off (including 12 paid holidays) Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) Learning and Development resources Paid Life insurance, AD&D, and disability benefits These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$135,200-$202,800 USDZone B: $125,800-$188,600 USDZone C:$119,000-$178,400 USDZone D:$108,200-$162,200 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We're looking for an Engineering Manager to lead the Applied Machine Learning team for Cash App within Block's Advanced Insights & Modeling (AIM) organization. This team combines cutting-edge AI, machine learning, and emerging agentic systems to build models that learn, reason, and act. We experiment with traditional ML, autonomous AI workflows, GraphRAG architectures, and multi-agent systems to push the boundaries of predictive intelligence and decision automation. You'll lead a team of machine learning experts to shape how Cash App uses AI to anticipate trends, make smarter decisions, and deliver magical user experiences. As a player-coach, you'll guide an experienced group of applied ML engineers and modelers while staying deeply connected to the technology. You'll own execution across the full ML lifecycle, foster collaboration with executive team members, and help define how Cash App applies AI to deliver trustworthy, explainable, and actionable insights. We're looking for a leader who blends technical depth, business intuition, and a passion for building scalable, transparent ML systems that empower decision-makers; In partnership with the Guidance organization, you'll bring automation, interpretability, and strategic foresight to forecasting and business planning-building the AI systems and tools that help teams across Cash App see what's coming next and act on it with confidence. You Will Lead, mentor, and grow a team of applied ML engineers and modelers focused on forecasting and GTM models. Build AI-driven tools and interfaces that make models explainable and accessible for decision makers in Finance, Marketing, and Product. Collaborate across Finance, Sales, Marketing, and other go-to-market teams to refine growth strategies and support critical investment decisions with data-driven insights. Establish strong engineering practices across model development, evaluation, deployment, and monitoring. Apply both classical ML techniques (e.g., XGBoost, linear models) and modern Gen-AI tools to build end-to-end ML solutions that power Block's decision making engine. Foster a team culture grounded in curiosity and measurable impact. You Have 8+ years of experience in software or ML engineering, including 2+ years of technical leadership or people management experience. Degree in Computer Science, Statistics, Economics, Data Science, Physics or a related technical field. Experience delivering production-grade ML systems-preferably in forecasting, revenue, or growth modeling. Experience with end-to-end ML systems, from data pipelines and model training to deployment and monitoring. Experience building or integrating explainable AI tools (e.g., feature attribution, interpretability frameworks, visualization systems). A passion for mentoring, learning, and building cohesive teams. Experience with agentic AI concepts and tools for workflow automation (e.g., MCP). [Bonus] Experience in forecasting, planning, or financial modeling within fintech, consumer, or marketplace domains. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$228,700-$343,100 USDZone B: $217,300-$325,900 USDZone C:$205,900-$308,900 USDZone D:$194,500-$291,700 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role: Craft Deal Strategy: Develop and pitch powerful sales narratives that educate prospective partners of Block's value proposition. Effectively communicate with senior decision makers at the largest brands in the world. Represent Square: Represent Square to top-tier Enterprise clients with executive presence and as a thought-leader in the payments and point of sale landscape. Lead Complex Deals: Be responsible for complex and often first-of-kind deal negotiation and execution for Square through methodical deal management based on pipeline organization, driving urgency, and aligning with partners on opportunities of mutual interest. Build Block's Network: Represent Square at industry events, trade shows and networking functions. Develop and grow Block's enterprise relationships with leading brands, including their senior executives. Be a Team Player: Lead with curiosity and empathy. Work closely with cross-functional teams to drive deals forward, including Finance, Risk, Legal, Product, Account Management; and with external partners' cross-functional executives. You Will: Sell the Square platform to Enterprise level customers Build trust and credibility by showing C-level executives (CFO, CIO, CTO, and VPs) how Block's brands, products, and people are advancing economic empowerment Oversee the sales cycle from prospect to close and partner with other teams to provide a smooth onboarding Be a creative, trusted advisor for both clients and internal partners Work with Payments, Product, and Marketing teams to channel the customer voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market Excel in operating in a dynamic environment that is prone to change Apply AI to nearly everything you do Achieve and exceed bi-annual sales goals Travel: ~40% You have: 9+ years in a qualifying or prospecting role A BA/BS degree or relevant experience An interest in being a relationship builder, collaborative partner, and dynamic project manager Technical sales experience on deals that require integrations and/or custom development The ability to drive deals independently in a fast-paced, ever-changing environment Experience selling a complex ecosystem of SaaS products An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to ambiguous, unstructured problems Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($217,800 - $326,800) Zone B: ($202,600 - $303,800) Zone C: ($191,700 - $287,500) Zone D: ($185,200 - $277,800) Amounts listed above include target variable compensation (OTE). We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Join Ladder's mission to redefine strength training and help millions get stronger with our top-ranked iOS app. Remote-friendly (US time zones) with HQ in Austin, TX. We are growing rapidly - $60M ARR ($3M in 2023), 4.9 stars (100k+ ratings) for our iOS app, which was Apple's 2025 App of the Year finalist. As we scale, we're looking to bring on a Product Design leader to join our team. Product Design at Ladder means crafting an experience that raises the bar for what people can expect from an app, and transforming millions of people's relationship with fitness. This isn't about making things look pretty. It's about building an interface and journey members can't live without. 🪜 About Ladder Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in-workout coaching, progress tracking, and a tight-knit fitness community. We've scaled fast - thanks to strong retention, smart unit economics, and a product people love. With fresh capital, momentum, and a bold vision to expand beyond fitness, we're building something your kids will brag about. Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from General Catalyst; early investors include Jorge Mazal (former CPO @ Duolingo), Gina Gotthilf (former VP Growth @ Duolingo), Conner Zwick (CEO @ Speak AI), Des Traynor (Cofounder @ Intercom), Bill Shufelt (CEO @ Athletic Brew Co.), Patrick O'Shaughnessy (Invest Like The Best), and more. 100% remote friendly - but if you're local, you're welcome to work out of our Austin HQ. 🧑 🚀 What you'll do Vision & Craft Own the end-to-end user experience for your product area, from discovery to launch Design beautiful, intuitive interfaces that delight and drive results Turn complex problems into simple, elegant solutions Set and uphold the highest standards for usability and visual design Research & Discovery Lead user research to uncover real needs and pain points Rapidly prototype and test concepts with real users Analyze usage and feedback to inform design decisions and iterate Collaboration & Execution Work closely with product managers to align design with business goals Partner with engineers to ensure pixel-perfect implementation Champion design thinking across the organization Move fast without sacrificing quality 🧬 Who you are You're a 10x Designer - a rare blend of creative vision, technical skill, user empathy, and a relentless drive for excellence. You see the big picture and sweat every detail. You can ship quickly but never cut corners. You make decisions with conviction - and back them up with user insights and craft. The Foundation 5+ years as a UI/UX or Product Designer at consumer-focused companies Portfolio showcasing shipped products that drove meaningful business results Experience with user research, prototyping, UI/UX design, and usability testing Startup experience preferred - you thrive in fast-paced, high-agency environments The Mindset Member obsessed - you lose sleep over anything less than 5-star reviews Design-driven intuition - strong gut backed by user feedback and data Relentless simplification - you cut clutter, sweat the pixels, and fight for clarity High agency - you don't wait for permission to solve problems Bonus Points Fitness/wellness industry experience or passion iOS app design background Experience designing for growth and engagement 🎯 Why join Ladder? The Business Well Capitalized (Series B); join before our Series C! Profitable unit economics with disciplined growth Big ambition: building a household name beyond fitness that our peers and children recognize in a decade The Culture High-performing team that wins the right way “Let you cook if you have the chops” environment Veteran team focused on customer problems and fast execution The Benefits Competitive salary + meaningful equity Full health benefits (medical, dental, vision) Unlimited PTO Brand new equipment Austin HQ with remote flexibility (US time zones) Free Ladder membership for you and your family Fully-stocked gym and studio access 💪 Ready to build the future of fitness? If you're a 10x Designer who thrives in a high-agency environment and wants to help shape the future of fitness - we'd love to meet you.

Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Join us. The Role Block is scaling Customer Insights into an AI-powered insights accelerator that enables product and GTM teams to move at AI-first speed. We're seeking an AI Research Infrastructure Engineer to architect and build the intelligent systems powering this transformation by designing AI agent ecosystems, automated data pipelines, and agentic workflows that compress research cycle times while maintaining methodological rigor. You'll build research infrastructure from the ground up, working at the intersection of AI/ML, research methodology, and data engineering. You'll enable Block to access research & insights at the speed of decision-making. You are a technical builder who combines deep automation expertise with research domain knowledge, is comfortable working in a rapidly changing environment, and wants to define what an AI-powered research organization looks like at scale. You Will Design, build, and deploy AI agents and agentic workflows that automate research operations from study design through insights delivery, using LLMs, prompt engineering, MCP (Model Context Protocol) integrations, and workflow orchestration integrated with existing research and analytics tech stack. Design, build, and maintain automated data pipelines that ingest, transform, and unify research data from diverse sources (surveys, transcripts, analytics, behavioral logs) into AI-ready repositories with RAG capabilities for instant insight access via tools like Goose. Architect ETL/ELT frameworks using Python, SQL or equivalent tools to ensure data consistency, traceability, and scalability. Develop data models and schemas for research metadata, participant data, and AI-generated insights to support efficient querying and analysis. Design and prototype research automation systems using AI/ML techniques, partnering with design & engineering teams to productionize solutions. Partner with engineering, design, and platform teams to integrate research automation systems with Block's tech stack (i.e. Goose, GitHub, etc.) and establish governance frameworks for quality, ethics, and compliance. Mentor team members on AI agent development, agentic system design, and research automation best practices to build organizational capabilities in intelligent automation. You Have 7+ years of experience in research, automation implementation, analytics, or related technical fields with hands-on workflow optimization experience. 3+ years implementing AI/ML solutions, with experience in automation, LLM integration, or applied AI/analytics workflows. Hands-on technical skills in programming languages (Python, R, SQL) for automation development, API/MCP integrations, cloud platforms, and research data pipeline creation. Experience with research and analytic platforms and tools (Qualtrics, Snowflake, etc) or transferable experience with analytics and automation platforms. Strong technical communication and translation skills with ability to make complex AI/ML concepts, data architecture decisions, and automation workflows accessible and actionable for researchers, product managers, and business stakeholders. Proven ability to build stakeholder confidence and alignment during technology transformation. Experience partnering with research teams to identify automation opportunities, educating stakeholders on AI capabilities and appropriate use cases, setting realistic expectations while fostering innovation, communicating technical challenges transparently with clear paths forward, and creating consensus across diverse teams with varying technical backgrounds and priorities. Strong project management skills with ability to coordinate multiple complex automation initiatives, manage competing priorities, and deliver measurable operational efficiency gains (reduced cycle times, improved quality outcomes, increased research capacity). Familiarity with financial services, fintech, or payments industry research contexts and regulatory requirements preferred. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$198,000-$297,000 USDZone B: $188,100-$282,100 USDZone C:$178,200-$267,400 USDZone D:$168,300-$252,500 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We're seeking a Strategic Project Manager to join our Compliance Strategy and Operations PMO, driving key programs that enhance the efficiency, effectiveness, and scalability of our global Compliance organization. You will sit at the intersection of strategy, execution, and operational excellence - shaping how Compliance delivers on its mission while ensuring sustainable growth across regions and functions. You are a strategic operator and execution leader, skilled at navigating complexity, building cross-functional alignment, and translating vision into actionable outcomes. You bring structure to ambiguity, communicate with clarity, and drive momentum across diverse teams. Above all, you're passionate about enabling progress through disciplined project execution and strategic partnership. You Will Lead High-Impact Initiatives: Develop and drive comprehensive project roadmaps and plans to deliver strategic Compliance objectives. Define scope, success metrics, and key milestones while managing cross-functional dependencies and risks. Strategic Partnering: Act as a trusted advisor to Compliance and functional leaders, distilling complex issues into clear recommendations and driving consensus to enable decision-making. Execution Excellence: Operate with autonomy and accountability to anticipate challenges, remove blockers, and ensure forward momentum against priorities. Cross-Functional Leadership: Align and influence diverse stakeholders - including internal business partners, external vendors, and leadership teams - to achieve shared outcomes. Operational Rigor: Establish and optimize frameworks, tools, and governance models to standardize project delivery and reporting across the Compliance organization. Program Oversight: Support strategic programs through prioritization, resourcing, vendor selection, and progress tracking to ensure measurable and sustainable impact. Performance Reporting: Develop and communicate clear, data-driven updates and insights through executive-level reporting and dashboards. Continuous Improvement: Identify and implement process improvements to increase efficiency, transparency, and execution speed across global initiatives. You Have 8+ years of experience in project management, program management, consulting, or strategy, ideally within Compliance, Risk, Financial Services, or a highly regulated industry. Proven ability to lead strategic and operationally complex initiatives in a cross-functional environment. Exceptional communication and stakeholder management skills, with the ability to influence and align at all levels. Strong analytical and documentation skills, capable of synthesizing complex data into actionable insights and recommendations. Demonstrated success establishing governance structures, reporting frameworks, and execution processes. Experience with project reporting fundamentals - including budget, timeline, and performance indicators. Even Better PMP, CAPM, or Six Sigma certification. Experience with project management tools such as Asana, Jira, or Coda. Familiarity with Compliance operations or legal/counsel environments. SQL or data fluency for analytical reporting and insight generation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$148,700-$223,100 USDZone B: $138,300-$207,500 USDZone C:$130,900-$196,300 USDZone D:$123,400-$185,200 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Link for Job Application: ************************************************************** Our Mission is to Identify, Hire, Train and Retain the very best people! Could that be you? Join the Ace Electric team for opportunities to work with the best team and build your career with Ace University! Since our inception in Valdosta, GA in 1975, Ace has been performing quality electrical installations in a full range of markets including: retail, education, healthcare, institutional, industrial, commercial, correctional facilities, hospitality, military bases and others. In the past 15 years, locations have been added in Macon, GA, Atlanta, GA, Jackson, TN, Statesboro, GA and Siler City, NC. Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work. We have the resources, professional staff and project management team to handle almost any type of electrical project. Our history of safety and quality has been established through years of successful projects and satisfied customers. Ace Electric is growing bigger in business each year and has no signs of slowing down! Benefits: Health, Dental, Vision, Life, Disability, Accident and Critical Illness Insurances 401k with Match Access to Ace University: Apprenticeship Program, Leadership Training, Skill Building Classes and much more! General Summary: The BIM Modeler I must be familiar with the Revit software program to provide support to various jobsite personnel such as the Quality Assurance/Quality Control (QAQC) Representative, Electrical Designers, Engineers, and Project Supervision by preparing 2-D and 3-D detail drawings along with 3-D models to include all views and help get the dimensions necessary for the actual installs on jobsite. Make copies of drawings and maintain information regarding changes to database. Make simple decisions but refer most questions/problems to Electrical Designers, Engineers, or Supervisor. Familiarity of Revit software. The BIM Modeler I will report to the BIM Manager. Preferred Job Skills: Ability to create and maintain productive relationships with employees, clients, and vendors. Possesses basic math skills and a willingness to commute to remote job sites as needed. Must possess effective communication skills. Proficient in Microsoft Word and Excel. Must have experience or ability to become proficient in Autodesk Revit and Navisworks Manage. Needs solid understanding of drafting techniques and familiarity with engineering terminology. Requires mechanical aptitude with ability to complete basic mathematical calculations. (Familiarity and knowledge of the National Electrical Code (NEC) and application of the NEC into electrical design documents are a plus but not preferred or required). Mandatory Hiring Requirements: References, Background Check, Drug Screen Testing, Valid Driver's License. Responsibilities: Uses computer assisted design/drafting software to develop project documentation as models and drawings. Provides Mechanical, Electrical and Plumbing (MEP) coordination and Electrical modeling activities in Autodesk based software environment. Creates and revises project drawings (fabrication and construction). Utilizes knowledge of various construction and engineering practices, mathematics, building materials, and other physical sciences to complete models and drawings. Creates detailed multi-view drawings of assigned projects. Creates 3D modeling from 2D drawings. Creates 3D modeling from sketches and proposals. Serves as a liaison with clients and other contractors regarding drawings and models. Attend coordination meetings. Occasionally assists with presentations for visualization or animation activities. Communicates with Fabrication, Design, Engineering and Construction supervision regarding new and revised prints. Other duties may be assigned. Position Requirements: License: None required. Education: Associate degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience. Experience: Minimum 2 years' experience in the electrical construction industry, with knowledge of electrical symbols and electrical drafting conventions and standards preferred. Minimum 2 years' experience with modeling authoring software such as Revit and AutoCAD, coordination software such as Navisworks, and design collaboration software such as BIM Collaborate Pro preferred. Ability to take verbal and general written direction well, ability to turn that direction into working constructability documents. Ability to prioritize and manage multiple tasks, changing priorities, as necessary. Ability to work under time pressure and adapt to changing requirements with a positive attitude. Ability to understand technical drawings and construction plans. Ability to type, proofread, spell check work without supervision. Ability to receive and transmit documents on behalf of the BIM team, either via posting to website or the Internet or via hard copy. Working Conditions: This is primarily an Office position but periodically requires working in weather elements; heat and cold depending on job location and time of year. Must be able to utilize construction site sanitary facilities (Porta-Johns). Work in restricted or confined areas such as switch gear-rooms, etc. Must wear all personal protective equipment as required. Must be able to work 40 hours per week plus overtime as required. Required Physical/Mental Functions: Positively identify colors of wire and other items as required. Comprehension of construction drawings, schematics, and specifications. Comprehend and practice safe work procedures as outlined in the Company Safety Handbook. Operate a company truck if applicable. Read and interpret maps, instructional manuals, work site directions, and written instructions. Must hear and see well (either natural or with correction). Must be able to bend, stoop, squat, crawl, climb, kneel, balance, push, pull and reach overhead. Able to lift objects weighing up to 30 pounds, with frequent lifting and carrying of objects weighing up to 10 pounds. Tolerant to prolonged standing and movement on foot. Climb ladders (all types). Repetitive use of arms, hands, and fingers. Must be able to make transition from employee parking area or street into construction work areas and to gain access to all levels of the building, even if the only means of access is by O.S.H.A. approved site construction ladder or stairs still under construction but acceptable for use. AAP/EEO Statement: Ace Electric, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, disability status, protected veteran status, or any other category protected by federal, state, or local law. Drug-Free Workplace Program Statement: Ace Electric, Inc. provides a Drug-Free Workplace and prohibits the presence of certain items and substances on project or company premises and property and prohibits project and company personnel and others from reporting to work, working or being present on project or company premises while under the influence of alcohol, illegal drugs or other unauthorized substances, or with measurable quantity of alcohol, illegal drugs or other unauthorized substances present in the body. Ace Electric, Inc. abides by their Drug and Alcohol Abuse Policy as part of its commitment to safety and quality. Apply here: ******************************************************************************

TIDAL was founded for artists by artists as the next innovative streaming platform to bring value back to the music industry. We empower artists with the products, resources, services, and content required to take control of their careers and connect more deeply with fans. Available in over 60+ countries, TIDAL continues to help artists break down economic barriers to continue creating what's next in culture. TIDAL is part of Block, Inc. (NYSE: SQ), a global technology company with a focus on financial services. The Role At TIDAL, a global music streaming platform owned by Block, we are committed to empowering artists and delivering unparalleled music experiences to fans. We are looking for an iOS Engineer who thrives in product development and is passionate about making a real difference in the music industry. You'll join our mobile team, a highly collaborative group of iOS and Android engineers, working closely with product, design, and backend teams in cross-functional sprints. This role is perfect for someone who combines deep technical expertise with a love for building impactful features that reach millions of users. If you're a high-capacity mobile engineer who enjoys applying AI-powered tools to move fast and deliver quality, we'd love to meet you. You Will Propose, define, and lead large, high-impact technical initiatives that affect multiple teams across TIDAL and Block Drive the architectural evolution of our iOS system, ensuring scalability, performance, and long-term success Define ways to accelerate yourself, others, and the organization through the use of AI technologies Collaborate with Android engineers and backend developers to deliver innovative solutions that provides real value for music fans and empowers artists Participate in design and product discussions, shaping the future of TIDAL's mobile experience Mentor and elevate teammates through thoughtful feedback, technical guidance, and pair programming Represent TIDAL in broader technical discussions with senior engineers and leaders across Block You Have Bachelor's degree in Computer Science or equivalent practical experience, plus ~12 years of relevant industry experience Deep technical expertise in iOS development with a track record of organizational impact Experience successfully leading and delivering large-scale technical initiatives across multiple teams Experience leveraging AI-assisted development tools in your workflow A commitment to continuous improvement for yourself, your team, and our codebase Proven ability to influence technical direction across organizational boundaries. Demonstrated excellence in technical communication and relationship-building across disciplines Experience mentoring and growing other engineers Passion for music and creating tools that support artists and fans Technologies We Use and Teach Languages: Swift, Objective-C, Kotlin (we collaborate closely with our Android counterparts!) Frameworks: SwiftUI, UIKit, SQLite, Accessibility, AVFoundation, Core Data Testing: Unit tests, UI tests, integration tests AI Tools: Goose, Cursor, Claude Code for accelerated and high-quality development Others: CI/CD pipelines, feature flagging, and modern development practices We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block takes a market-based approach to pay, and pay may vary depending on your location. Canada locations are categorized into one of two zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Zone A: $222,900-$334,300 CADZone B: $222,900-$334,300 CAD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. As the Lead of the Software Engineering Program Management (EPM) team for Block Hardware, you will manage a team of highly skilled Software EPMs responsible for driving complex, cross-functional programs across payment hardware products as well as our growing portfolio of Bitcoin hardware products. This role requires a strong technical background in consumer electronics, software/firmware systems, hardware-software integration, and an appreciation for the unique challenges and opportunities presented by both payment and Bitcoin-focused devices. In this role, you will shape strategy for the Software EPM discipline, scale systems and processes across the organization, and ensure the successful delivery of multiple hardware programs simultaneously. You will build clarity across engineering and product teams, enable informed risk‑taking, and cultivate a high‑trust environment where teams do their best work. The Software EPM role focuses on system integration rather than application‑level software development. Your impact will come through orchestrating complex technical efforts, strengthening organizational execution, and developing the EPM team into a high‑performing and strategically aligned function. You Will Lead and develop a team of 6~8 highly skilled and technical Software Engineering Program Managers. Define strategy and best practices for software program execution across the Block Hardware portfolio. Drive the delivery of complex hardware programs from concept through launch, including system integration, validation, and certification. Establish scalable operating mechanisms, tools, and communication standards that improve long‑term organizational efficiency. Foster a culture of clarity, accountability, and inclusive decision‑making across engineering, product, manufacturing, and operations. Partner closely with leadership across Hardware Engineering, Software Engineering, Product, Operations, Quality, Infrastructure, and Manufacturing to align priorities and streamline execution. Develop and grow team members through coaching, targeted development plans, and opportunities that expand scope and technical ownership. Identify and mitigate systemic risks early, ensuring cross‑functional partners maintain alignment on goals, timelines, and trade‑offs. Build strong relationships both internally and externally. Uphold and scale organizational norms around transparency, documentation, operational rigor, and continuous improvement. Model excellence in communication, technical depth, and leadership behaviors consistent with Block's manager expectations. You Have BS degree in Computer Science or a related technical field; MS preferred. 10+ years of industry experience in software, firmware, or hardware‑software integrated systems. 10+ years of project/program management experience, including cross‑functional technical programs. 3+ years leading or managing technical program managers or equivalent technical teams. Strong technical background in software/firmware systems, embedded platforms, or consumer electronics. Experience with system‑level integration, validation processes, and manufacturing test interfaces. Excellent written and verbal communication skills with the ability to influence across engineering and product organizations. Demonstrated ability to define strategy, manage ambiguity, and lead teams through complex technical environments. Ability to travel internationally for engineering builds, vendor engagements, and program milestones. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$239,600-$359,400 USDZone B: $239,600-$359,400 USDZone C:$239,600-$359,400 USDZone D:$239,600-$359,400 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role The Complaints Manager is responsible for leading a team of Analysts, providing feedback and coaching, driving process improvement initiatives that enhance operational efficiency, and meeting quality and performance benchmarks. This role is focused on improving the customer experience through scalable, technology forward solutions while ensuring the program consistently meets its success metrics. You Will Lead a team of direct reports who handle customer complaints across our consumer and commercial lending products. Oversee the end-to-end complaints handling process, ensuring timely investigation and resolution as required by business benchmarks and/or regulatory/compliance requirements Provide consistent, growth related feedback and coaching to direct reports based on their performance and career trajectory Proactively partner with Compliance and Risk teams to ensure all Analysts (both Commercial and Consumer accounts) comply with all regulatory requirements and internal policies related to complaints handling Analyze complaints program data to identify trends, root causes, and areas for process improvement Collaborate with internal teams (e.g., Customer Success, Legal, Compliance) to enhance the customer experience for commercial and consumer programs Work with internal partners to develop and maintain dashboards, KPIs, regular reporting on complaint metrics, key insights, and recommended improvements to senior leadership. Provide actionable insights to Complaints team, leadership, and stakeholders using data analytics Handle escalated complaints and act as the final point of resolution for complex issues. Continuously improve complaints processes to enhance customer satisfaction and operational efficiency. You Have 3+ years of professional experience with either a financial institution or payment provider preferred specializing in consumer lending, collections, servicing, or a related field. 1+ year(s) of professional experience as a direct people lead, able to provide consistent feedback and coaching, set and maintain expectations, and deliver results. Strong analytical skills with experience in complaints data analysis and reporting Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action Strong technical skills in SQL, CRM, and data analysis tools a plus We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$111,700-$167,500 USDZone B: $103,800-$155,800 USDZone C:$98,200-$147,400 USDZone D:$89,400-$134,000 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role As a Director of Federal Affairs, you will be a part of a team that develops and executes a strategy for engagement with federal policymakers. You will deepen relationships, track key legislative and regulatory issues, and will work cross- functionally to ensure Block's vision of economic empowerment and access to financial systems is well represented at all levels of the federal government. You will be a part of the broader Global Policy Team, and will report to the Head of Americas Policy. In this role you will support and collaborate with colleagues across policy, including in Government Affairs, Central Policy, Regulatory Affairs, and Community and Policy Partnerships. You Will Be a part of a team that is responsible for developing and executing strategies to engage proactively and reactively with federally elected officials, Congressional staff, third party groups, regulatory agencies, and the Administration on issues affecting Block. Find creative, proactive ways to engage with elected stakeholders to deliver key messaging on issues of importance. Maintain fluency on a wide variety of regulatory and policy issues including financial regulation, consumer protection, trade, tax, digital assets, AI/machine learning, intellectual property, and privacy. Serve as an effective advocate for Block and our customers on key policy and political matters, and craft positions for the company that will establish us as a thought leader and innovator. Track key regulatory activity, and develop strategies to achieve positive regulatory outcomes . Drive cross-functional processes to develop thoughtful, inclusive, and cohesive responses to incoming policy hurdles. You Have 8+ years of experience in federal government relations, with a strong preference for experience in the financial services and technology sectors Excellent interpersonal, written, and verbal communication; and an ability to effectively explain complicated issues and policy positions to any audience. Experience navigating complex policy issues. Ability to be adaptable to changing timelines and able to prioritize effectively. A love of technology, and passion for Block's purpose. Proven ability to work collaboratively across internal functions. Entrepreneurial style and comfort working in fast-paced environments. Impeccable ethics and high integrity. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$171,800-$257,600 USDZone B: $159,800-$239,600 USDZone C:$151,200-$226,800 USDZone D:$142,600-$213,800 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining H&R Block as a Remote Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful. It would be even better if you also had... * CPA or Enrolled Agent certification * Experience completing complex tax returns * 5+ years of experience in accounting, finance, bookkeeping or tax * Experience conducting virtual tax interviews that create confidence in clients * Tax planning and audit support experience * Sales and/or marketing experience What you'll bring to the team... * Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email) * Generate business growth, increase client retention, and offer additional products and services * Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results * Grow your tax expertise Your Expertise * Experience completing individual tax returns * Experience working in a fast-paced environment * Access to high speed, reliable internet * Experience and skilled in technology (specifically MS Teams and Outlook) * Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat * Experience utilizing effective customer service techniques * Analytical and problem-solving skills * Successful completion of the H&R Block Tax Knowledge Assessment2 or equivalent * High school diploma / equivalent or higher * Must complete continuing education requirement and meet all other IRS and applicable state requirements * Availability to work a minimum of 20 hours a week during peak tax season * Skill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications/Instructions) Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, well-being, and financial wellness needs. * Medical coverage - allows eligible associate well-being programs including mental health support and coaching * 401k Retirement Savings Plan and Employee Stock Purchase Plan * Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you! * Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more! The Community You Will Join: At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you. 2Enrollment in or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $16.50/Hr. - $80.00/Hr. Sponsored Job #29510 As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining H&R Block as a Remote Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.