H&R Block jobs in Sunnyvale, CA

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. It would be even better if you also had... * High school diploma or equivalent * Ability to work flexible schedule and/or in multiple locations * Sales/marketing experience What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. * Employee Assistance Program with Health Advocate. * Wellbeing program, BetterYou, to help you build healthy habits. * Neurodiversity and caregiver support available to you and your family. * Various discounts on everyday items and services. * Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. * Click here to checkout all available benefits. The Community You Will Join: At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $11.00 - $27.00/Hr. Sponsored Job #6549 Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We are looking for an experienced and strategic Workforce Management Lead to drive our forecasting and capacity planning within the Compliance Operations domain. This role is critical in ensuring that our compliance functions-Customer Onboarding (CDD/EDD), Ongoing Monitoring (AML transaction monitoring), and Sanctions Screening (including PEP)-operate effectively. You will collaborate with peers leading these core functions, and report directly to the Head of Compliance Operations. You Will Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations. Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs. Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level. Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models. Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers. Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making. Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting. You Have 8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles 5+ years of people management experience Expertise in forecasting and capacity planning in complex environments Moderate knowledge of KYC, AML, and Sanctions compliance. Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models. Experience collaborating with diverse teams and managing key partner relationships Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations. Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency Even Better Experience in the Financial Services/Fintech industry, specifically in highly regulated environments. Consulting or transformation background. Certified Six Sigma Yellow, Green, or Black Belt. Intermediate SQL skills. Experience with data visualization and analysis tools such as Tableau. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive - someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square's mission of economic empowerment directly to the businesses that need it most. This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market - meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success. You will serve as Square's presence and competitive advantage in one of our highest-opportunity markets - responsible for building pipeline from the ground up, elevating Square's visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware. If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you. You will: Lead your market with disciplined, in-person execution Spend ~80% of your week in the field - walking your territory, engaging local businesses, and driving 50-60 targeted business visits each week. Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square's full product suite. Establish yourself as the go-to Square expert in your city Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven. Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers. Implement a disciplined referral strategy to turn every new customer into future opportunities. Build a high-velocity pipeline from the ground up Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships. Work with channel partners to generate a consistent, high-quality referral stream that grows over time. Master your verticals and sell with precision Build deep expertise in key verticals - including restaurants, retail, and services - to diagnose challenges and position the right Square solutions. Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle. Achieve exceptional results in a high-accountability environment Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately. Measure performance frequently and improve continuously. Consistently exceed quota within a culture where high standards are the norm. You have: 3+ years of sales experience in a full cycle closing role with field sales experience Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals Ability to drive deals independently in a fast-paced, dynamic environment Business development experience (e.g. hunting and cold calling) Since this is a field position, you must have reliable transportation and live in the market you are serving A collaborative and team player mentality Prior Salesforce experience or equivalent Even better: 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management) 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses) Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($148,700 - $223,100) Zone B: ($138,300 - $207,500) Zone C: ($130,900 - $196,300) Zone D: ($123,400 - $185,200) Amounts listed above include target variable compensation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We're looking for a Compensation Program Manager to manage and optimize intermediate to complex compensation programs. You will leverage your strong project execution skills and establish yourself as a subject matter expert in the delivery and maintenance of our compensation programs. You will help improve compensation processes, manage cross-functional partnerships, and ensure consistent and effective execution of Block's compensation strategy. You Will Manage intermediate to complex compensation programs, with a focus on detail, compliance, and improvement. Analyze data and industry trends to inform decisions and drive program enhancements. Exercise autonomy in managing compensation programs, seeking strategic direction where needed. Oversee small project teams as applicable, providing guidance and support. Take ownership of assigned compensation programs, becoming the go-to subject matter expert (SME). Build relationships with teams to establish a strong internal network. Demonstrate proficiency in Compensation program design, project management, and operational standards. You Have 5+ years of experience as a compensation analyst, consultant, or other similar role Experience managing compensation programs from design to implementation. Exceptional knowledge of Google Sheets. Experience working collaboratively with teams such as People, Finance, and Legal. Proficiency in data analysis and interpretation. Knowledge of relevant compensation regulations and compliance standards. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square Banking is on a mission to solve the top reason small businesses fail: cash flow challenges. Despite being the backbone of the economy, small businesses are systematically underserved by traditional banks. We're changing that by making it radically easier to open an account, access capital, and manage money. As a Staff Product Designer, you'll help make Square Banking the cash flow home of choice for sellers. You'll design high-craft experiences that streamline account creation, build trust, and strengthen retention through intuitive budgeting and cash flow management features. You'll partner closely with product managers, engineers, data scientists, content designers, and researchers to shape impactful end-to-end experiences. We're looking for someone who can think strategically about complex customer journeys while bringing a meticulous level of craft to ensure every interaction is clear, beautiful, and confidence-inspiring. You Will Design mobile-first product flows that help sellers onboard and engage with Square Checking and Square Savings. Partner with product, engineering, data science, content design, and research to define strategy, shape roadmaps, and deliver impactful end-to-end experiences. Create the vision for onboarding and account fundamentals, pushing beyond traditional banking archetypes through explorations, prototypes, and presentations. Employ craft, customer empathy, and creativity to to translate complex workflows into clear, seamless experiences. Elevate the work of the entire team by providing thoughtful, actionable feedback and collaborating with other designers to ensure cohesion and consistency. You Have At least 8 years of product design experience with a portfolio that demonstrates a high bar for craft, proficiency in mobile design, and the ability to simplify complexity. Experience designing complex end-to-end flows with high attention to detail. Evidence of driving impact as the primary designer on products that improved growth or engagement. Strong cross-functional collaboration skills, with the ability to communicate clearly, align stakeholders, and influence product direction. Deep customer empathy, with experience partnering with user research and data science to create insight-driven designs. A collaborative mindset and enthusiasm for elevating the work of fellow designers. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

We're building the next generation of browser security based on the radical new concept of micro-virtualization. By joining us, you'll be joining a team of expert engineers helping to bring to bring this new security model to browsers on the OS X platform. We're looking for top-tier engineers who understand browser internals, are not fazed by the complexities of networks, and are passionate about making the web a secure and safe place for all. You'll get to work with exciting new technologies, talented colleagues, and make a difference to the web security landscape. Responsibilities: Working with browser internals to produce a more secure web experience Understand semantics of HTTP, HTML documents, web storage, rendering and web security models to design and implement browser micro-virtualization software Be comfortable in working in a fast paced environment that iterates and evolves rapidly. Job Description Responsibilities: Working with browser internals to produce a more secure web experience Understand semantics of HTTP, HTML documents, web storage, rendering and web security models to design and implement browser micro-virtualization software. Must be comfortable in working in a fast paced environment that iterates and evolves rapidly. Qualifications Qualifications: (Required) Extensive programming experience in C++ and/or Objective-C Knowledge of one or more of the leading browsers (IE, Chrome, Firefox, or Safari) and their architecture and internals. Software development experience essential. BS in Computer Science or equivalent required. Preferred: In-depth knowledge of HTTP, DOM, Javascript engines, plugins, etc. and their operation. Knowledge of Trident, WebKit, Gecko, etc. Contributions to WebKit, Chromium, Mozilla or other browser components. Additional Information All your information will be kept confidential according to EEO guidelines. We are a pre-IPO company with amazing growth expectations and the opportunity for significant financial rewards. For your talent and expertise we offer truly competitive salaries, stock options and 401(k). Paid medical benefits for you and your family, casual dress, flexible work environment and time off for Friday team lunches, plus snacks and drinks 24/7.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role At Square, we believe content is no longer just a support function - it's a growth engine . As we enter our next phase of growth, we're looking for a Head of Content & Organic Growth to define and lead a breakthrough strategy that accelerates seller acquisition, strengthens engagement, and amplifies Square's brand through high-impact, high-velocity content. This is a rare opportunity for a growth-minded leader who blends editorial instinct with performance rigor, knows how to build content that breaks through and scales across channels and audiences, and sees content as a driver of measurable business outcomes - not just output. You'll own the full content stack: from strategy to creation, distribution to optimization - with a sharp focus on organic growth, AI-discoverability, audience segmentation, and conversion-oriented storytelling. You'll also partner closely with performance, lifecycle, SEO, product marketing, brand and creative to make Square the most trusted, culturally relevant and inspiring voice in local commerce. You Will: Strategy & Vision Define a content and organic growth strategy aligned to Square's brand, business priorities / goals, and funnel conversion targets - across self-onboard and upmarket GTM. Develop a modern framework for full-funnel content, with clarity on messaging, formats, distribution, and measurement at each stage, and a strong PoV on the key areas of focus to drive notable impact. Establish differentiated editorial and visual voice guidelines for Square across owned, earned, and influencer-led channels. Identify new growth loops and content surfaces (i.e. Reddit, YouTube Shorts, 3P review sites, AI-overviews, community-led SEO, etc.) and test relentlessly. Content Creation & Innovation Lead development of high-quality, high-performing content across video, web, blogs, podcasts, trade pubs, newsletters, guides, case studies, and more. Champion short-form video as a key surface for brand visibility, conversion, and community building. Drive creative experimentation across formats, headlines, channels, and CTAs, tied to performance KPIs. Oversee content operations, managing internal resources and agencies for scale and speed. Growth & Distribution Build and own a cross-channel organic growth engine spanning search, social, community, and AI-enabled surfaces. Partner with SEO, Social, Lifecycle, and Product to drive inbound demand and full-funnel engagement. Collaborate with performance marketing to create lower-funnel content variations that convert. Establish a flywheel of seller-generated and influencer content that fuels community trust and reach. Measurement & Optimization Define KPIs that tie content performance directly to business impact: e.g., lead volume, sign-ups, product adoption, engagement, ARPU growth, and LTV. Partner with Analytics to build reporting infrastructure and surface insights that guide roadmap prioritization. Build a test-and-learn culture around audience engagement, SEO/AI rankings, and full-funnel performance. Leadership & Partnership Manage and grow a high-performing, multi-disciplinary content team. Work cross-functionally with PMM, Integrated Marketing, Brand, Product, Growth, Lifecycle, and Creative teams to bring unified campaigns to life. You Have: 10+ years leading content, growth, and / or integrated marketing teams - ideally with experience at high-growth SaaS, fintech, or commerce brands. Proven track record building content programs that drive awareness, engagement, and revenue growth. Expertise in building scalable, modern content systems and operating models - from strategy to execution. Deep understanding of AI, SEO, social and video as discovery and decision-making platforms. Passion for storytelling, creativity, and supporting local business owners and local economies. Visionary strategist with a storyteller's heart and an operator's brain. Growth-oriented leader who ties content directly to business impact. Inspiring manager who builds strong, motivated teams. Comfortable experimenting, iterating, and pivoting. Empathetic and inclusive leadership style. Strong ownership, accountability, and ability to influence at the executive level. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Since Block's inception, our innovative and technology-forward approach to risk management and customer protection has been fundamental to how we invent and build financial products. The Risk team at Block continues this legacy through a sophisticated, technology and science-led approach to protecting our customers and their funds. Our interdisciplinary structure combines Product Development, Science teams (specializing in modeling, analytics, and data science), Operations and key partners including Legal, Compliance and Policy, all working in concert to identify, assess, and solve complex risk challenges across access, fraud prevention and compliance. This role is part of our Risk Labs team - this team's mission is aimed at developing advanced deep learning and reinforcement learning based signals and learned representations for machine learning models. In this role, you'll explore, develop and implement alternatives to traditional feature based ML with state-of-the-art models for solving risk problems. This team works across a wide-swath of the Risk organization touching a variety of use cases and collaborating with a diverse set of teams. What You'll Be Up To Reporting to the lead of the Risk Labs Modeling team Dreaming up, designing, and running big experiments to quickly test out cool (and practical) ideas Applying the latest theoretical breakthroughs to make our products even better Building experiments, prototypes, and architectural designs across computer science fields like ML, data mining, NLP, and performance analysis Contributing to the growth of new initiatives by sharing emerging trends and best practices, fostering a collaborative and innovative environment Taking the lead on defining data structures, frameworks, designs, and evaluation metrics for your research solutions - you'll have a lot of autonomy here Teaming up with folks inside and outside Block to find new research areas and shape our long-term strategies Running experiments for your research, using simulations and prototypes to see what happens Refining how we do research, solidifying your hypotheses, and helping evolve our practices with minimal hand-holding We're Targeting A Level 6 hire, which usually means something like: BSc with 7-10 years experience MSc with 5-8 years experience PhD with 3-5 years experience Someone who's been through the whole ML cycle, with a big plus for experience on the MLE/deployment side Proven experience in conducting applied research projects with tangible outcomes Some intellectual property under your belt - these contributions could take the form of open source software, patents, or refereed publications in venues such as conferences, journals, books, etc. Experience with AI, deep learning, or reinforcement learning is key, and bonus points if you've done unique things with LLMs Excellent problem-solving abilities and a creative mindset to tackle complex challenges A great communicator - someone who can easily chat with different cross-functional teams and contribute to the research community Technologies We Use and Teach Python (NumPy, Pandas, sklearn, XGBoost, etc) TensorFlow, Pytorch, keras, etc MySQL, Snowflake, GCP/AWS and Spark We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block is organized into business groups, each with dedicated product and engineering teams. Our team plays a vital role in supporting these groups by delivering AI-powered solutions that directly benefit our customers and drive business growth. We are committed to building impactful products that solve meaningful problems, leveraging AI to create practical value across the company with direct impact to topline company revenue. We are looking for an enthusiastic and experienced Machine Learning Engineer to join our team to build AI products. In this role, you will collaborate closely with teams across Block to understand their challenges and opportunities. You'll have the opportunity to work across the full development stack and set product strategy. You'll design, develop, and launch AI-driven tools and applications that address real customer needs, working in an environment that values creativity, experimentation, and practical problem solving. You will partner with internal and external stakeholders to deliver highly visible solutions, staying at the forefront of AI advancements to ensure our products remain innovative and effective. As a trusted advisor, you'll help guide teams in harnessing AI, identifying new possibilities, and driving product direction that leads to lasting impact. This is a unique opportunity to become a leading expert in AI at Block. You'll work on projects that transform the way we build products and serve our customers. We welcome individuals who are passionate about building for the real world, embracing pragmatic approaches, and seeing challenges from fresh, nontraditional viewpoints. You Will Leverage AI to automate workflows and deliver new AI-powered product experiences Develop scalable AI systems and platforms Collaborate across diverse teams to develop AI solutions by understanding and generalizing the problems of cross-functional stakeholders Lead AI innovation by building and open sourcing advanced frameworks and tools to enhance workflows and set industry standards Drive alignment with Block's AI strategy by acting as a company AI expert and educating other teams about how to apply cutting-edge AI to their domains Support the adoption of AI best practices across the company by providing guidance and sharing expertise You Have 12+ years of experience in training and deploying ML models, developing ML software, and shipping customer-facing ML products. Deep understanding of modern ML techniques (e.g. Large Language Models) and the ML lifecycle from data gathering, training, model evaluation, MLOps, and productionizing models. Ruthless pragmatism when solving new and unconventional problems A desire to understand our clients' needs in order to design tools and systems that solve our customer's problems. As a platform team, our main customers are internal developers and products. Ability to produce production-quality code and services incorporating testing, evaluation, monitoring as well as the ability to quickly adapt to a new domain, hack MVP's, and iterate to improve product. Experience using any of the major cloud vendors for high scale production use cases Strong communication skills (verbal and written) with technical and non-technical stakeholders. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

What you'll do... Joining H&R Block* as an experienced Bookkeeper, you'll deliver exceptional bookkeeping, payroll and customer service. You'll be an integral part of delivering on our brand purpose to provide help and inspire communities everywhere. What you'll bring to the role: * Post financial transactions into subsidiary books and general ledgers * Reconcile and balance accounts * Generate and analyze financial statements * Prepare and process payroll * Generate 1099s and W2s and calculate and prepare tax statements * Communicate with clients, client suppliers, vendors and banking contacts * Assist in client retention and client growth opportunities Your Expertise: * High school diploma or equivalent * National bookkeeping and payroll certifications from the National Bookkeeping Association, or the ability to successfully obtain certifications * 1-3 years of bookkeeping experience * Knowledge of bookkeeping practices and generally accepted accounting principles & procedures * Ability to correctly interpret and apply complete instructions, policies and regulations * Ability to treat confidential information with professionalism and discretion * Analytical skills and an eye for details * Strong organizational and time-management skills with the ability to multi-task and work independently It would be even better if you also had... * Experience with Xero accounting software * This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee. Joining H&R Block* as an experienced Bookkeeper, you'll deliver exceptional bookkeeping, payroll and customer service. You'll be an integral part of delivering on our brand purpose to provide help and inspire communities everywhere. What you'll bring to the role: * Post financial transactions into subsidiary books and general ledgers * Reconcile and balance accounts * Generate and analyze financial statements * Prepare and process payroll * Generate 1099s and W2s and calculate and prepare tax statements * Communicate with clients, client suppliers, vendors and banking contacts * Assist in client retention and client growth opportunities Your Expertise: * High school diploma or equivalent * National bookkeeping and payroll certifications from the National Bookkeeping Association, or the ability to successfully obtain certifications * 1-3 years of bookkeeping experience * Knowledge of bookkeeping practices and generally accepted accounting principles & procedures * Ability to correctly interpret and apply complete instructions, policies and regulations * Ability to treat confidential information with professionalism and discretion * Analytical skills and an eye for details * Strong organizational and time-management skills with the ability to multi-task and work independently

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role We're looking for a Creative Strategist who sits at the intersection of art, science, and performance - someone who can craft breakthrough ideas that don't just capture attention, but drive measurable action. As part of Square's Demand Generation team, you'll develop and optimize creative that converts - from first touch to sign-up and identity verification. You'll combine storytelling instincts with analytical rigor, using data and experimentation to inform creative direction and optimization. You'll collaborate closely with channel, CRO, and analytics partners - as well as production teams - to scale creative systems that are both inspiring and performance-driven. Bonus points if you've led creative strategy for large-scale productions (e.g., streaming video, studio shoots, modular content libraries) and are curious about leveraging AI tools to enhance creative workflows and insights. You Will Develop creative strategies that drive measurable conversion outcomes across key DG channels (paid social, programmatic, YouTube, streaming, web and new channels) Translate performance data, audience insights, and testing results into actionable creative direction and optimization hypotheses Collaborate with creative, CRO and channel teams to test, learn, and iterate - continuously improving creative impact and efficiency Lead and shape creative direction for high-production initiatives such as streaming spots, full-funnel shoots, and modular library builds that scale globally Partner with production teams to ensure storytelling consistency and a clear throughline from ad creative to landing experience Experiment with AI tools for ideation, creative versioning, and performance analysis to accelerate learnings and enhance creative development Build and refine creative frameworks and best practices that can scale across markets and verticals while maintaining brand integrity and performance rigor Collaborate with cross-functional partners to align creative with broader business goals and customer insights You Have 5-7 years of experience in creative strategy, performance marketing, or conversion-focused content development (brand or agency side) A proven record of driving measurable outcomes through data-backed creative insights and experimentation Experience in creative optimization, including A/B testing, message hierarchy development, and funnel-stage performance analysis Ability to synthesize performance data into clear, creative insights - and communicate recommendations to cross-functional partners Hands-on familiarity with AI-driven creative tools (e.g., for concepting, scriptwriting, asset versioning, or audience analysis) Strong collaboration skills and comfort working cross-functionally with media, analytics, CRO, and production teams A passion for blending storytelling with performance - and a bias toward testing, learning, and continuous improvement Experience developing creative strategy for large-scale productions such as streaming, studio, or modular shoots a plus Familiarity with marketing analytics platforms (e.g., Looker, Google Analytics, Tableau) and creative performance dashboards a plus Familiarity with creative automation or personalization systems a plus We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:$111,700-$167,500 USDZone B: $103,800-$155,800 USDZone C:$98,200-$147,400 USDZone D:$89,400-$134,000 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone. Privacy Policy

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Square is looking for an enthusiastic, curious, driven professional to grow our mid-market business development team. You will lay the foundation of this sales effort through outbounding to prospective sellers and promoting the value of Square for their business. As a Senior Business Development Representative, you will work with our Sales team to find new merchants that fit the Square ecosystem. As the first line of contact, you understand the diverse needs of our merchants. You will become an expert in the products and services that enables merchants to grow with the Square ecosystem. You will use your convincing personality and passion for winning to improve the standard of success, documenting and tracking qualified opportunities to pass onto the Account Executive team. You will use a data-driven approach to outbound sales that incorporates prospecting, email communication, and calling at scale. This position is the starting point to many growth opportunities within the Square team. We have designed our program to facilitate career growth. Prior to being promoted into a new role, you have the ability to increase your on target earnings by leveling up within the organization. You Will Manage a diverse pipeline of businesses and prioritize outreach to accelerate sales cycles Reach out to businesses in your pipeline at scale through cold calling, emailing and social selling Promote urgency through a solutions-based sales approach, identifying challenges with businesses and providing targeted value around how Square can help Grow your career in sales through frequent developmental opportunities and mentorship from the Account Executive team Consistently attain and exceed your monthly quotas You Have 1+ year in a B2B prospecting role, doing cold sales outreach to businesses A BA/BS degree or equivalent practical experience Personal leadership, authenticity, team player, energy richness, curiosity Enthusiasm for developing sales skills through cold calling Comfort with operating in a fast-paced, dynamic environment We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Pay Transparency Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $101,292 Zone B: $94,300 Zone C: $89,015 Zone D: $84,252 Amounts listed above include target variable compensation.

The Role Cash App Investing is seeking a Compliance Analyst to support our broker-dealer compliance program for Cash App Investing LLC (CAI). This remote position reports directly to the Chief Compliance Officer and requires an experienced professional with federal and state securities regulation expertise, particularly SEC and FINRA rules. The ideal candidate will have hands-on experience with retail brokerage compliance, supervisory activities, and surveillance operations, combined with strong attention to detail and innovative problem-solving skills. You Will: Serve as a registered principal of the broker-dealer Maintain required securities licenses: Series 7, Series 63, and Series 24 Ensure compliance with internal policies and applicable broker-dealer laws Conduct regular reviews of customer and internal communications with documented oversight Supervise customer and employee activities for regulatory compliance Perform trade surveillance to detect market abuse, insider trading, and conflicts of interest Monitor and prevent other regulatory violations Test and maintain CAI's record-keeping archiving capabilities Ensure proper distribution, management, and archival of CAI records per FINRA/SEC requirements Draft and update policies, procedures, and cross-functional documentation Support issue management program documentation Develop and deliver annual Firm Element training to registered representatives Monitor continuing education training programs, monitor Regulatory Element training completions, and generate periodic status reports Create training materials and ensure compliance with educational requirements Provide compliance expertise to support cross-functional teams Liaison with auditors and external parties as needed Support departmental planning and policy maintenance Handle customer complaints investigation and management You Have: Required Qualifications 3+ years of broker-dealer compliance experience Current FINRA licenses: Series 7, Series 63, and Series 24 Experience with customer complaint handling and communication supervision at financial services firms Strong documentation skills for policies, standards, and procedures Excellent communication skills across business lines and with senior management Problem identification, project planning, and solution implementation experience Deep respect for financial regulations with drive to innovate industry practices Preferred Qualifications Financial technology (fintech) company experience Compliance tools and workflow systems evaluation experience Cross-functional collaboration with product, operations, legal, and executive teams Technical proficiency: AWS, Snowflake, Smarsh, Erado Advanced Excel skills We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page Full-time employee benefits include the following: Healthcare coverage (Medical, Vision and Dental insurance) Health Savings Account and Flexible Spending Account Retirement Plans including company match Employee Stock Purchase Program Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance Paid parental and caregiving leave Paid time off (including 12 paid holidays) Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) Learning and Development resources Paid Life insurance, AD&D, and disability benefits These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The Block Customer Operations Quality Management (QM) program plays a key role in bringing that mission to life for our customers. The Quality Management team's role is to monitor customer interactions from our voice, messaging, email, and social channels and measure adherence to business-level processes, regulatory requirements, and customer experience expectations, to ensure our business interactions are compliant and deliver an exceptional customer experience. We are looking for a highly skilled, innovative and technically skilled Quality Management Leader capable of designing, implementing, and managing a comprehensive quality management system strategy and help redefine our Quality program. In this role, you'll lead a team of Quality Strategists responsible for the administration, optimization, and development of our quality management tool and capabilities, across multiple brands, while ensuring alignment with business objectives and quality standards. You will utilize deep operational industry knowledge to implement and improve on people, process and technology, while serving as a strong cross-functional leader. You will be accountable for setting up automated QA specialist case assignments, ensuring QA meets advocate QA saturation targets, driving the AutoQA program, managing and developing dashboards within the QMS, and generating insights and data-driven recommendations for program enhancements. You Will Strategic Leadership: Partner with the Block Applications team and the QMS tooling vendor to drive tooling strategy, platform optimization and roadmap development. Drive program transformation through implementation and optimization of QMS tooling capabilities, including AutoQA to drive efficiency and program enhancements. Establish leading-edge QMS industry best practices, developing an inspiring vision and sense of purpose, helping leads and team members understand the connection between their work and the end goal. Identify and manage existing and emerging risks that stem from business activities. Ensure risks associated with business activities are effectively identified, measured, and monitored. Build constructive relationships with team members up, down, sideways, inside, and outside of QM, to align on QMS strategy and tooling capabilities. Mentor team members and other leaders by providing learning opportunities that are following development plans and our goals. Utilize metrics to measure the growth and performance of the team, while improving team performance through behavioral coaching. Use deep discipline and industry knowledge, gather and summarize relevant data, suggest improvements in the tools, and techniques to help scale the team while serving as a cross-functional leader. Serve as a source of knowledge for QM expectations and processes to the rest of Customer Operations Leadership. Lead end-to-end project plans and ensure delivery of essential success plans. Scale the QM organization by capitalizing on opportunities for increased efficiency and driving productivity. Program Effectiveness: Develop and manage automated QA specialist case assignments, ensuring QA meets coverage requirements to achieve advocate saturation targets. Establish mechanisms and routines to provide QA Specialist daily, weekly and monthly productivity and efficiency opportunities. Partner with QM Governance to execute on requests requiring updates to evaluation forms, scoring, ops queue structure, dashboards, ad-hoc analyses, and more. Enable and optimize utilization of calibration functionality within the QMS. Design and implement quality monitoring workflows. Partner with Support Product, IT and Engineering for QMS integrations and enhancements. Work with Quality and Operations teams to align tool capabilities with business needs. Collaborate with L&D for support on adoption of new tool capabilities. Support Quality Leadership with technical expertise. Analytics & Reporting: Leverage and drive adoption of AI capabilities within the QMS. Create executive-level dashboards. Generate insights and provide data-driven recommendations for program enhancements. Manage screen capture program and insight generation. Develop and maintain alert systems for interaction escalation. You Have 10+ years experience in Quality Management (Quality Control, Quality Assurance). 5+ years of direct experience leading and developing others. Demonstrated strong technical aptitude with a leading QMS platform (NICE, Observe AI, Level AI, etc.). Experience with quality program administration and AutoQA implementation. Experience in data analysis, interpreting data, deriving insights, visualization, and presenting to executive leadership. Program management and process automation experience. Excellence in cross-functional collaboration, with strong ability to effectively influence and communicate. Excellent written and verbal communication skills. Team development and coaching. Strategic planning and problem-solving ability. Relevant industry certifications (CAMS, CFE, CQIA, COPC, ASQ). AI prompting/scripting experience. Even Better: BA/BS degree or related experience, MBA preferred. Call center multi-channel leadership experience (voice, messaging, email, social media). Experience building and scaling support operations, particularly in a dynamic, fast-paced, startup or tech environment. Leadership experience in managing outsourced teams and relationships. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role We are seeking a highly experienced Dispute Investigation Policy Strategist to join our dispute team. You will play a central role in shaping how Cash App manages and resolves consumer disputes across all Cash App products in accordance with Regulation E (Electronic Fund Transfer Act) and Regulation Z (Truth in Lending Act), while aligning with network rules and internal risk policies. As the subject matter expert in issuer disputes, you will be responsible for designing compliant and scalable policies and processes, with a strong understanding of Visa and Pulse network chargeback rules, regulatory obligations, and dispute-related risk mitigation strategies. This is a critical role that sits at the intersection of Risk, Compliance, Operations, and Product, ensuring our dispute handling processes are efficient, auditable, and customer-centric. You Will Own strategy for design, documentation, and maintenance of dispute investigation policies and procedures in alignment with Reg E, Reg Z, and relevant Visa and Pulse network rules Ensure processes support compliant handling of a wide range of disputes: unauthorized transactions, billing errors, merchandise/service issues, etc. Partner with Compliance, Legal, Operations, and Product to operationalize dispute handling workflows and control frameworks Build and refine policies related to provisional credit, investigation timelines, customer notifications, and liability determinations Stay current with changes in regulatory and network rules and translate them into timely policy updates Lead internal reviews of high-risk, escalated, or complex dispute scenarios Provide dispute training support to frontline operations and help establish internal controls to ensure adherence Support audit readiness and regulatory examination preparation with strategy documentation Serve as an internal SME for issuer dispute workflows and escalation criteria You Have 8+ years of experience in dispute operations, dispute policy, regulatory risk roles in the financial services industry Deep working knowledge of Regulation E (EFTA), including investigation requirements, timelines, provisional credit, and consumer liability provisions Familiarity with Regulation Z Strong understanding of Visa and Pulse dispute resolution processes, including issuer and acquirer roles and chargeback filing rules Proven ability to create detailed operational policies, workflows, and documentation Excellent written and verbal communication skills with experience with SOPs, playbooks, and audit-ready documentation Demonstrated ability to influence cross-functional stakeholders and support operational teams Experience with audit, internal control testing, or regulatory examination support is a plus [Bonus] Experience supporting card issuing, chargebacks, or fraud operations within a fintech or bank [Bonus] Prior involvement in implementing or maintaining compliance technology/tools related to dispute management [Bonus] Working knowledge of UDAAP principles as they relate to customer treatment in dispute processes We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role The Program Support, Issuing Programs will work with Program Managers to support critical deposit-holding or issuing partners to manage the complexity of the FinTech relationships while balancing the strategic priorities across the partnership. The Program Support, Issuing Programs role will partner with Program Managers on our Issuing team to ensure smooth delivery of issuing products and deposit programs, including Cash App Card, Square Card, and other critical Issuing programs. You'll be responsible for coordinating day-to-day project initiatives, surfacing risks, and driving progress across internal and external stakeholders. This individual contributor leader will enable our strategic Program Managers to focus on priorities by managing the details that keep programs on track. You Will Manage day-to-day project-level initiatives-from scoping and planning to execution and reporting Help develop, track, and report on Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) as it relates to bank partnerships and programs Develop, standardize, and implement AI to refine Program Management day-to-day functions, including program changes across multiple bank partners Communicate status, priorities, and action items clearly and proactively to Program Managers and stakeholders Evaluate incoming requests and problems; prioritize autonomously and guide them to resolution Coordinate with product, engineering, risk, legal, compliance, and operations teams to progress deliverables Track timelines, milestones, dependencies, and decisions; escalate blockers as needed Prepare and maintain program documentation, including decks, requirements, and process flows Identify risks and opportunities; suggest mitigation plans and process improvements Build and maintain strong relationships with internal partners and external vendors or banking partners You Have 5+ years of experience in program support, project coordination, or similar role, preferably in fintech or payments Demonstrated ability to work independently, prioritize competing tasks, and deliver quality results under tight timelines Excellent written and verbal communication skills, with the ability to synthesize complex information for diverse audiences Strong stakeholder management skills; comfortable engaging with senior leaders and external partners Detail-oriented mindset; proficiency with project management tools (e.g., Asana, Jira, Confluence) and advanced Excel skills Analytical problem-solving abilities and a continuous-improvement attitude Nice to Have Experience with Issuing Programs (credit, debit, prepaid) Familiarity with regulatory and banking compliance standards We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role The Block Financial Crimes Machine Learning team is responsible for detecting, preventing, and reporting illegal activity across all markets in which Square and Cash App operate. We work globally with partners in business, engineering, counsel, and product to ensure we are providing a safe user experience for our customers while minimizing or eliminating bad activity on our platform. We leverage Machine Learning as an integral part of our toolkit to fulfill our mission. We employ scalable solutions in order to monitor billions of dollars in transactions. We uncover and put an end to money laundering, terrorist financing, and other illegal activities before they impact our users. Additionally, we improve workflow and case tools, adding features that empower investigator productivity and automate the high volume of monitoring. We are looking for Senior Machine Learning Modelers who are interested in solving critical business problems using any and all tools necessary. You Will Build both batch and real-time machine learning solutions for the assessment of financial crimes risk at scale across all global markets in which Square and Cash App operate Work closely with stakeholders, business partners, and product engineering teams to ensure that data can be leveraged effectively to build efficient solutions within our regulatory program Produce thorough documentation of our program that can withstand regulatory scrutiny Proactively identify new opportunities and future needs of our ML teams Lead by example by applying ML and engineering best practices Stay current on ML developments in the field, foster an environment of continuous learning, and apply new learnings when applicable Have a significant impact on influencing team culture and direction You Have 5+ years of software engineering or machine learning experience A degree (preferable graduate level) in Computer Science, Engineering, Statistics, Physics, Applied Math or a related technical field An ability to maintain critical production software and build new production software from scratch Prior experience working with product, engineering, and business to prioritize, scope, design, and deploy ML tooling and infrastructure at scale Experience applying natural language processing (NLP) techniques-including transformer models like BERT or LLMs-to extract insights from unstructured data and enhance machine learning-driven decision making Natural curiosity and desire to grow and help shape all aspects of our growing team Excellent written and oral communication skills to both technical and non-technical audiences, and are comfortable working with a cross-functional, globally distributed team Technologies we use (and teach): Python (NumPy, Pandas, sklearn, PyTorch, etc.) with occasional Kotlin and Java Snowflake, GCP, AWS, and Airflow based tools Transformer models (BERT, LLMs, etc.) We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Zone A: USD $189,000 - USD $283,600 Zone B: USD $179,600 - USD $269,400 Zone C: USD $170,100 - USD $255,100 Zone D: USD $160,700 - USD $241,100

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The Strategic Partnership Team sits within Block's Financial Operations organization and plays a critical role in enabling Block's multi ecosystem strategy. We manage and grow relationships with major card networks (Visa, Mastercard, American Express, Discover) Fraud, risk, identity, technology partners, and financial data partners. These partnerships are foundational to powering Square, Cash App, and Afterpay, enabling innovative product experiences, advancing financial inclusion, and unlocking new opportunities for our customers. We work cross functionally across Block by partnering with Product, Engineering, Legal, Compliance, Risk, Finance, Sales, Marketing, and Operations to drive alignment with network partners and deliver on initiatives that shape the future of commerce and financial services. This is a high impact, senior individual contributor role. You will shape and execute Block's network strategy, manage critical relationships, and deliver high priority initiatives. You will influence product direction, negotiate transformative deals, and ensure Block's long term competitiveness in the rapidly evolving payments ecosystem. You Will Manage and expand one of Block's most critical U.S. card network partnerships, driving joint initiatives and launching offerings that enhance value for Block's ecosystems including Square, Cash App, and Afterpay Develop long term strategic plans with networks to support Block's product roadmaps across acquiring, issuing, surcharging, debit routing, and new network enabled innovations Negotiate and execute complex commercial agreements that enable new capabilities, expand card acceptance and card issuance, and reduce cost to serve while aligning with Block's mission Build business cases and drive internal alignment across Block stakeholders including Product, Engineering, Risk, Compliance, Treasury, and Finance on network strategies and deal execution Influence and align network executives by clearly articulating Block's differentiated value proposition and building trusted, long term relationships Track, manage and report on strategic plans, key negotiations, and overall partner health with a multi year perspective Navigate competing priorities across networks, regulators, and internal teams, driving creative solutions that unlock growth and innovation Ensure operational excellence in day to day partner management, including adherence to risk, compliance, and regulatory obligations Represent Block at industry forums and partner events, strengthening Block's role as a leader and innovator in the payments ecosystem This position requires approximately 25% travel, primarily for: Client meetings Conference attendance Site visits You Have 10+ years of experience in strategic partnerships, business development, corporate development, or related field 8+ years of experience in payments, card networks, or financial services Deep understanding of card network economics, business models, and the acquiring and issuing landscape Proven track record structuring and executing industry shaping partnerships and commercial deals Experience negotiating agreements to support product innovation, expand card acceptance and card issuance, and enable new payment flows Demonstrated success working in product driven organizations with high cross functional dependency Strong executive presence with exceptional written and verbal communication skills, capable of influencing C level stakeholders internally and externally Experience leading large, complex, cross functional initiatives with high business impact We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Retail Mobile is the frontline Point of Sale team responsible for ensuring Square sellers in the retail space are empowered with the features they need to always make the sale. In addition to enabling other teams at Square to help build experiences for retailers, we lead our own initiatives to address critical gaps, with a current focus on meeting the needs of food-and-beverage retailers such as grocery and convenience stores. Stepping into this strategically key role means your next trip through the checkout line will feel different. You will notice the details that matter most to these businesses, from integrating with scales and barcode systems to diverse options for payment, and how they all come together to create a smooth and efficient checkout experience. Your contributions and technical leadership in the team will directly shape how Square retailers and their customers experience checkout every day. You Will Lead the architectural design and implementation of critical features across the retail cart-building and checkout experiences, including creating and updating functionality for scale integrations, information-embedded barcodes, and payment methods Develop a deep understanding of the unique checkout requirements of Food-and-Beverage Retail businesses and deliver solutions with efficiency, performance, and reliability Represent the team in discussions and stakeholder conversations Collaborate with product managers, designers, and engineers across organizations to deliver high-quality, scalable features Champion best practices in Android development, ensuring code quality, performance, and maintainability Provide technical mentorship and guidance to engineers, fostering a culture of learning and innovation Identify and drive improvements in our Android development processes and tools, contributing to the technical roadmap of the team You Have 12+ years of Android development experience with deep expertise in Kotlin and/or Java Proven success driving company impact across team boundaries as a technical lead for complex Android projects Strong collaboration skills, and fluency working across organizations and functions to deliver delightful mobile experiences Experience partnering closely with engineering leadership to shape technical roadmap and strategy A track record of dedicated mentorship and helping peers deliver their best work We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.