Customer Service Representative jobs at Hackensack Meridian Health - 65 jobs

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. At **************** you'll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth. Responsibilities Responsible for all functions of order taking, computer entry of orders, medical documentation, insurance verification, authorization, and billing as well as office support services within the business line. Assist customers in the completion of appropriate forms and/or paperwork and in interpreting insurance/financial data. * Receive incoming telephone calls from customers and/or referral sources requesting services. Answer telephone according to standard operating procedures and policies. Assure that calls are answered as quickly as possible and with the proper intake greeting utilizing customer service skills at all times. * Process referral source requests and analyze the computer data of customer s basic information to determine appropriate course of action for completing paperwork. Enter data in the computer system and obtain missing information. Assure that medical data is processed and accurately analyzed in a timely manner in accordance with billing standards and payor guidelines. Maximize reimbursement through accurate order entry/submission billing. * Assist customers with obtaining and/or the completion of required medical documentation or other paperwork. Collect data and appropriate information for patient's file. Assure that customers are given complete and accurate information, and assure the information is communicated to the customer in a clear and concise manner. Assure that questions are answered or directed to the appropriate source. * Provide information to referral sources regarding programs and services available to meet customer s needs. Communicate the specific needs of the client and the available service to the appropriate source. Answer all questions correctly and utilize intake resources when needed to assure information is correct. * Provide assistance and guidance to customers. Investigate and resolve discrepancies. Interact with customers in a courteous and compassionate manner. * Assist in the handling of customer's financial matters (i.e., insurance coverage or not) and make arrangements for payment. Assure that customers are contacted and notified of financial responsibility and that financial matters are resolved in a timely and appropriate manner. * Demonstrate the ability to obtain insurance verifications and authorizations utilizing on-line or by phone when required. Has current knowledge of Medicare reimbursement criteria and insurance contracts for Hackensack Meridian Health product lines. Demonstrate use of customer service skills to network with insurance payor case managers to assure ease of referrals for services when requested. Obtain complete and accurate verifications of patient s insurance benefits. Works with insurance payor to obtain all authorizations as necessary. * Assist other staff members as needed, by completing various tasks as requested (i.e., coordinates deliveries/pickups with Patient Service Techs). Assure that tasks are completed in an accurate and timely manner. * Coordinate work to achieve maximum productivity and efficiency. Consistently demonstrates the ability to organize the workday and recognize and establish priorities to make maximum use of downtime. * Review and confirm all deliveries. Review all open orders on a daily basis. Run Open Order report daily to confirm there are no missing orders. * Review and process medical/financial data to ensure accuracy. Assure that all medical/financial data is processed and analyzed accurately and timely. * Process billing edits/releases. Perform billing data entry and review. Run Hold Report weekly and compare to previous reports for accuracy. Assure that claims on Hold Report are corrected timely with total on hold revenue < 15% of previous months Net Sales. * Provide phone support, relay messages to the appropriate party and take messages as needed. Assure that phone is answered in a courteous manner and that accurate and complete phone messages are taken. * Provide clerical support as needed, make copies, file. Assure that copies, filing, correspondence by mail or fax is completed as per work requested. * Respond to correspondence and voice mail on a consistent basis. Assure that correspondence and voice mail are resolved daily and in a timely manner. * Assist Accounts Manager as necessary. Show a willingness to help others in the office to meet the challenges of operations on a regular basis. * Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas. * Adheres to HMHs Organizational competencies and standards of behavior. * Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day. Qualifications Education, Knowledge, Skills and Abilities Required: * High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. * Proficient in Microsoft Office Suite * Strong Customer Service Skills Education, Knowledge, Skills and Abilities Preferred: * DME Experience * Two (2) Years Healthcare Experience * Associates degree or higher Compensation Starting at $22.77 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

Resource Services The Medical Billing Customer Service Representative will: * Answer incoming calls from assigned queue. Provide answers regarding general inquiries on patient bills. Handle patient payments over phone, guide patients with electronic payments over hospital website's patient portal. Direct any concerns regarding any billing issues or questions needing additional guidance to direct supervisor. Document all calls in notes in hospital system. * Retrieve and respond to voicemail messages within 24 hours (or 72 hours from Friday to Monday). Alert direct supervisor of any messages requiring adherence to department escalation policy. * Assist in enrolling patients in monthly payment plans. Provide information regarding plan, payment schedules and guidance in navigating third party website for enrollment. * Provide information and guidance on state financial assistance plans and initiate application process when necessary. * Handle incoming hard copy correspondence. Distribute items to appropriate parties including escalating documents for management review. Respond to basic requests for bills and enters insurance information in hospital system adhering to policy and procedure for billing. Process returned patient statements from posts office. Pursue updated address via web-based searches and document success in notes in hospital system. Requirements: * Bilingual (Spanish/English) preferred. * One (1) or more years experience as a Medical Insurance Biller or related responsibilities. Hospital billing strongly preferred. * Proficiency in Microsoft Office suite preferred. * Strong interpersonal skills necessary to lead or assist others and work effectively with all Resource Services, Patient Accounts and other facility staff as well as other internally and externally related groups/vendors. * Knowledge of Collection, A/R follow-up and billing. Knowledge of third-party payers, State and Federal Agencies (constantly changing) with regards to hospital billing and collection is helpful. * Understanding of HIPAA guidelines. Salary Range: 17.75 - 24.73 USD We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials. The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status. Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards. You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.

Position#Summary Provides the collaborative process of care coordination through the following:assessment, planning, facilitation and advocacy for healthcare options and services to meet the health care needs of patients. Utilizes resources to promote quality, cost effective outcomes as the patient transitions through the healthcare continuum.#Collaborates, coordinates#and communicates the discharge plan to facilitate seamless, safe and effective transitions of#care. Primary Position Responsibilities 1. Provides ongoing individualized assessment, planning and care coordination for assigned patients during the hospital stay and documents activities in all appropriate areas of the#patient#s electronic medical record. Engages patient/family/caregiver in the care coordination process and discharge plan. Updates changes to plan as condition changes and communicates changes to the healthcare team. 2. Utilizes required software technologies via the EMR to effectively communicate with both the Internal and External interdisciplinary healthcare teams. 3. Plans and facilitates a safe discharge plan with input from the patient/family/caregiver and healthcare team, while coordinating benefits and utilization of outpatient treatments/therapies, specialty and primary care practices and community resources, with full optimization of the integrated delivery healthcare system. Documents Plan in the patient#s EMR. 4. Effectively communicates the care coordination plan to patients/ families/caregivers, interdisciplinary team members,#and collaborates with Out patient Care Coordinators to ensure a seamless transition of care, in a timely manner. # 5. Engages patients/families/caregivers in discharge planning process and assures a safe and effective discharge plan and transition of care while promoting self-management of chronic disease conditions. 6. Supports organizational objectives of Service Excellence, Critical Success Factors and High Reliability Organization standards. # Qualifications Minimum Education: Required: All hires after July 2012 are required to have a Bachelor#s Degree in nursing OR if Associates Degree or Diploma, RN must provide proof of enrollment in a BSN program prior to hire, be continuously enrolled and complete within 5 years of hire date or internal RN promotion date. Preferred: Bachelor#s degree in Nursing Minimum Years of Experience (Amount, Type and Variation): Required: Three years of medical/surgical hospital based direct patient care experience Preferred: Five years of medical/surgical hospital based direct patient care experience and Care coordination or Case Management experience. License, Registry or Certification: Required: â- Current NJ RN licensure Preferred: â- Certification in Specialty or Case Management Certification# Knowledge, Skills and/or Abilities: Required: â- Strong verbal, written, organizational and interpersonal communication skills. â- Ability to develop and maintain collaborative relationships with the interdisciplinary team â- Comprehensive Assessment and Care/Discharge Planning â- Demonstrate knowledge-base in patient care evaluation and assessment, patient/family/caregiver engagement, insurance/benefits for services, community resources and research and evaluation techniques for quality improvement. â- Ability to learn software applications in the EMR and new technologies. # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Position Summary Provides the collaborative process of care coordination through the following:assessment, planning, facilitation and advocacy for healthcare options and services to meet the health care needs of patients. Utilizes resources to promote quality, cost effective outcomes as the patient transitions through the healthcare continuum. Collaborates, coordinates and communicates the discharge plan to facilitate seamless, safe and effective transitions of care. Primary Position Responsibilities 1. Provides ongoing individualized assessment, planning and care coordination for assigned patients during the hospital stay and documents activities in all appropriate areas of the patient's electronic medical record. Engages patient/family/caregiver in the care coordination process and discharge plan. Updates changes to plan as condition changes and communicates changes to the healthcare team. 2. Utilizes required software technologies via the EMR to effectively communicate with both the Internal and External interdisciplinary healthcare teams. 3. Plans and facilitates a safe discharge plan with input from the patient/family/caregiver and healthcare team, while coordinating benefits and utilization of outpatient treatments/therapies, specialty and primary care practices and community resources, with full optimization of the integrated delivery healthcare system. Documents Plan in the patient's EMR. 4. Effectively communicates the care coordination plan to patients/ families/caregivers, interdisciplinary team members, and collaborates with Out patient Care Coordinators to ensure a seamless transition of care, in a timely manner. 5. Engages patients/families/caregivers in discharge planning process and assures a safe and effective discharge plan and transition of care while promoting self-management of chronic disease conditions. 6. Supports organizational objectives of Service Excellence, Critical Success Factors and High Reliability Organization standards. Qualifications Minimum Education: Required: All hires after July 2012 are required to have a Bachelor's Degree in nursing OR if Associates Degree or Diploma, RN must provide proof of enrollment in a BSN program prior to hire, be continuously enrolled and complete within 5 years of hire date or internal RN promotion date. Preferred: Bachelor's degree in Nursing Minimum Years of Experience (Amount, Type and Variation): Required: Three years of medical/surgical hospital based direct patient care experience Preferred: Five years of medical/surgical hospital based direct patient care experience and Care coordination or Case Management experience. License, Registry or Certification: Required: â- Current NJ RN licensure Preferred: â- Certification in Specialty or Case Management Certification Knowledge, Skills and/or Abilities: Required: â- Strong verbal, written, organizational and interpersonal communication skills. â- Ability to develop and maintain collaborative relationships with the interdisciplinary team â- Comprehensive Assessment and Care/Discharge Planning â- Demonstrate knowledge-base in patient care evaluation and assessment, patient/family/caregiver engagement, insurance/benefits for services, community resources and research and evaluation techniques for quality improvement. â- Ability to learn software applications in the EMR and new technologies. Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. At *************** (https://hackensackmeridianhealth.icims.com/proxy/classic-data/classic-data-spa/export/profile/***************) , you'll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth. Responsible for all functions of order taking, computer entry of orders, medical documentation, insurance verification, authorization, and billing as well as office support services within the business line. Assist customers in the completion of appropriate forms and/or paperwork and in interpreting insurance/financial data. + Receive incoming telephone calls from customers and/or referral sources requesting services. Answer telephone according to standard operating procedures and policies. Assure that calls are answered as quickly as possible and with the proper intake greeting utilizing customer service skills at all times. + Process referral source requests and analyze the computer data of customer s basic information to determine appropriate course of action for completing paperwork. Enter data in the computer system and obtain missing information. Assure that medical data is processed and accurately analyzed in a timely manner in accordance with billing standards and payor guidelines. Maximize reimbursement through accurate order entry/submission billing. + Assist customers with obtaining and/or the completion of required medical documentation or other paperwork. Collect data and appropriate information for patient's file. Assure that customers are given complete and accurate information, and assure the information is communicated to the customer in a clear and concise manner. Assure that questions are answered or directed to the appropriate source. + Provide information to referral sources regarding programs and services available to meet customer s needs. Communicate the specific needs of the client and the available service to the appropriate source. Answer all questions correctly and utilize intake resources when needed to assure information is correct. + Provide assistance and guidance to customers. Investigate and resolve discrepancies. Interact with customers in a courteous and compassionate manner. + Assist in the handling of customer's financial matters (i.e., insurance coverage or not) and make arrangements for payment. Assure that customers are contacted and notified of financial responsibility and that financial matters are resolved in a timely and appropriate manner. + Demonstrate the ability to obtain insurance verifications and authorizations utilizing on-line or by phone when required. Has current knowledge of Medicare reimbursement criteria and insurance contracts for Hackensack Meridian Health product lines. Demonstrate use of customer service skills to network with insurance payor case managers to assure ease of referrals for services when requested. Obtain complete and accurate verifications of patient s insurance benefits. Works with insurance payor to obtain all authorizations as necessary. + Assist other staff members as needed, by completing various tasks as requested (i.e., coordinates deliveries/pickups with Patient Service Techs). Assure that tasks are completed in an accurate and timely manner. + Coordinate work to achieve maximum productivity and efficiency. Consistently demonstrates the ability to organize the workday and recognize and establish priorities to make maximum use of downtime. + Review and confirm all deliveries. Review all open orders on a daily basis. Run Open Order report daily to confirm there are no missing orders. + Review and process medical/financial data to ensure accuracy. Assure that all medical/financial data is processed and analyzed accurately and timely. + Process billing edits/releases. Perform billing data entry and review. Run Hold Report weekly and compare to previous reports for accuracy. Assure that claims on Hold Report are corrected timely with total on hold revenue < 15% of previous months Net Sales. + Provide phone support, relay messages to the appropriate party and take messages as needed. Assure that phone is answered in a courteous manner and that accurate and complete phone messages are taken. + Provide clerical support as needed, make copies, file. Assure that copies, filing, correspondence by mail or fax is completed as per work requested. + Respond to correspondence and voice mail on a consistent basis. Assure that correspondence and voice mail are resolved daily and in a timely manner. + Assist Accounts Manager as necessary. Show a willingness to help others in the office to meet the challenges of operations on a regular basis. + Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas. + Adheres to HMHs Organizational competencies and standards of behavior. + Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day. Education, Knowledge, Skills and Abilities Required: + High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. + Proficient in Microsoft Office Suite + Strong Customer Service Skills Education, Knowledge, Skills and Abilities Preferred: + DME Experience + Two (2) Years Healthcare Experience + Associates degree or higher 173159 Starting at $22.77 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Patient Service Representative - $1,000.00 Sign on Bonus # Position#Summary Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care. Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments 2. Registration and Checkout 3. Scheduling 4. Electronic Health Record 5. General Office Duties Qualifications Minimum Education: Required:#High School Diploma or Equivalent Preferred:#None Minimum Years of Experience (Amount, Type and Variation): Required:#None Preferred:#1-3 years experience in a Medical Office License, Registry or Certification: Required:#None Preferred:#None Knowledge, Skills and/or Abilities: Required:#Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred:#Knowledge of general office equipment # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Patient Service Representative - $1,000.00 Sign on Bonus Position Summary Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care. Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments 2. Registration and Checkout 3. Scheduling 4. Electronic Health Record 5. General Office Duties Qualifications Minimum Education: Required: High School Diploma or Equivalent Preferred: None Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office License, Registry or Certification: Required: None Preferred: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred: Knowledge of general office equipment Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

Position#Summary Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care. Primary Position Responsibilities 1. Registration/Checkout 2. Electronic Health Record 3. General Office Duties 4. Meeting Attendance # Qualifications Minimum Education: Required: High School Diploma or Equivalent Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: One year of medical office experience License, Registry or Certification: Required: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred: Knowledge of general office equipment # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Position Summary Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care. Primary Position Responsibilities 1. Registration/Checkout 2. Electronic Health Record 3. General Office Duties 4. Meeting Attendance Qualifications Minimum Education: Required: High School Diploma or Equivalent Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: One year of medical office experience License, Registry or Certification: Required: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred: Knowledge of general office equipment Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

Patient Service Representative # Position#Summary Provides clerical support and assistance to ensure that the business of the department is completed in the most effective, efficient, timely, accurate and customer friendly manner. Primary Position Responsibilities 1. Greets and checks in patients for scheduled appointments. 2.#Encounters patients in NextGen and bills accurately in Affinity. 3. Prepares documents for upcoming intakes. 4. Regularly reviews and updates insurance # demographic information required for billing. 5. Scans paperwork into appropriate folders in Next Gen and Affinity. 6. Provides telephone coverage on a daily basis. 7. Provides clerical support to clinical staff. Qualifications Minimum Education: Required:#High School Diploma or Equivalent Preferred:#None Minimum Years of Experience (Amount, Type and Variation): Required:#Minimum of two years experience in an office environment. Preferred:#None License, Registry or Certification: Required:#None Preferred:#None Knowledge, Skills and/or Abilities: Required:#Electronic Billing and Data collection systems. Preferred:#Familiar with Affinity and working knowledge of Next Gen EMR. # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. # The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Patient Service Representative Position Summary Provides clerical support and assistance to ensure that the business of the department is completed in the most effective, efficient, timely, accurate and customer friendly manner. Primary Position Responsibilities 1. Greets and checks in patients for scheduled appointments. 2. Encounters patients in NextGen and bills accurately in Affinity. 3. Prepares documents for upcoming intakes. 4. Regularly reviews and updates insurance & demographic information required for billing. 5. Scans paperwork into appropriate folders in Next Gen and Affinity. 6. Provides telephone coverage on a daily basis. 7. Provides clerical support to clinical staff. Qualifications Minimum Education: Required: High School Diploma or Equivalent Preferred: None Minimum Years of Experience (Amount, Type and Variation): Required: Minimum of two years experience in an office environment. Preferred: None License, Registry or Certification: Required: None Preferred: None Knowledge, Skills and/or Abilities: Required: Electronic Billing and Data collection systems. Preferred: Familiar with Affinity and working knowledge of Next Gen EMR. Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

Position#Summary Conducts interviews to accurately identify patients and document current demographic and financial information. Starts the process to get the bill paid, while delivering exceptional customer service. Primary Position Responsibilities Interviews patients and/or their representative Obtains and documents patient#s current demographic and financial information Verifies patient#s insurance eligibility and coverage Obtains signatures and completes all required and necessary forms and consents Collects point of service collections, copays, deductibles, , and coinsurance. Verifies eligibility with multiple insurance company websites. Refers patients with financial needs to financial counselors with hospital assistance department. Qualifications Minimum Education: Required: High School Diploma or Equivalent Preferred: None Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: One year of medical office or customer service experience License, Registry or Certification: Required: None Preferred: None Knowledge, Skills and/or Abilities: Required: PC Skills, Excellent Customer service skills, Detailed oriented, Multi-tasking skills Preferred: Medical terminology, Insurance knowledge, Medical Front Office experience. # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Position Summary * Conducts interviews to accurately identify patients and document current demographic and financial information. Starts the process to get the bill paid, while delivering exceptional customer service. Primary Position Responsibilities * Interviews patients and/or their representative * Obtains and documents patient's current demographic and financial information * Verifies patient's insurance eligibility and coverage * Obtains signatures and completes all required and necessary forms and consents * Collects point of service collections, copays, deductibles, , and coinsurance. * Verifies eligibility with multiple insurance company websites. * Refers patients with financial needs to financial counselors with hospital assistance department. Qualifications * Minimum Education: * Required: * High School Diploma or Equivalent * Preferred: * None * Minimum Years of Experience (Amount, Type and Variation): * Required: * None * Preferred: * One year of medical office or customer service experience * License, Registry or Certification: * Required: * None * Preferred: * None * Knowledge, Skills and/or Abilities: * Required: * PC Skills, Excellent Customer service skills, Detailed oriented, Multi-tasking skills * Preferred: * Medical terminology, Insurance knowledge, Medical Front Office experience. Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

Position#Summary Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care. Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments 2. Registration and Checkout 3. Scheduling 4. Electronic Health Record 5. General Office Duties # Qualifications Minimum Education: Required: High School Diploma or Equivalent Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office License, Registry or Certification: Required: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred: Knowledge of general office equipment # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Position Summary Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care. Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments 2. Registration and Checkout 3. Scheduling 4. Electronic Health Record 5. General Office Duties Qualifications Minimum Education: Required: High School Diploma or Equivalent Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office License, Registry or Certification: Required: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred: Knowledge of general office equipment Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner Experience Required 0-2 years required Education Requirements High School Diploma Bachelor's Degree Preferred Special Requirements Communication - Ability to communicate with patients, visitors and coworkers Salary Min ($) USD $17.50 Salary Max ($) USD $27.00

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner. Education Requirements High School Diploma Bachelor's Degree Preferred Salary Min ($) USD $17.50 Salary Max ($) USD $27.00

Position#Summary Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care. Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments 2. Registration and Checkout 3. Scheduling 4. Electronic Health Record 5. General Office Duties # Qualifications Minimum Education: Required: High School Diploma or Equivalent Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office License, Registry or Certification: Required: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred: Knowledge of general office equipment # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Position Summary Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care. Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments 2. Registration and Checkout 3. Scheduling 4. Electronic Health Record 5. General Office Duties Qualifications Minimum Education: Required: High School Diploma or Equivalent Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office License, Registry or Certification: Required: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred: Knowledge of general office equipment Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

Patient Service Representative # Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments 2. Registration and Checkout 3. Scheduling 4. Electronic Health Record 5. General Office Duties Qualifications Minimum Education: Required:#High School Diploma or Equivalent Preferred:#None Minimum Years of Experience (Amount, Type and Variation): Required:#None Preferred:#1-3 years experience in a Medical Office License, Registry or Certification: Required:#None Preferred:#None Knowledge, Skills and/or Abilities: Required:#Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred:#Knowledge of general office equipment # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Patient Service Representative Primary Position Responsibilities 1. Rev Cycle, Insurance Eligibility and Payments 2. Registration and Checkout 3. Scheduling 4. Electronic Health Record 5. General Office Duties Qualifications Minimum Education: Required: High School Diploma or Equivalent Preferred: None Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office License, Registry or Certification: Required: None Preferred: None Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette Preferred: Knowledge of general office equipment Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Perform various laundry, patient transport, and environmental duties throughout the hospital. Performs specific cleaning duties to maintain a clean and aseptic environment. Transports patients throughout the facility in a professional, courteous, and timely manner. Performs laundering and related assignments necessary to the collection, processing, and distribution of linen throughout the system. Keeps waiting rooms, lounges, and staff areas tidy. Experience Required High School diploma or equivalent required Salary Min ($) USD $16.50 Salary Max ($) USD $25.00

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Receives in-service and performs proper cleaning and care of all equipment. Attends and follows all in-services provided annually, monthly, weekly and as arises. Follows all hospital and departmental policies consistently. Performs assigned duties to the designated standard at all times. Individuals must have a willingness to perform routine, repetitive tasks on a continual basis, accept supervision from a number of people, and perform tasks despite frequent interruptions. The ability to perform tasks with due consideration for patients, staff, and visitors in the vicinity. Physical requirements are noted in the ADA compliance reports. Education Requirements High School Diploma or Equivalent preferred. Salary Min ($) USD $16.50 Salary Max ($) USD $25.00

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Perform various laundry, patient transport, and environmental duties throughout the hospital. Performs specific cleaning duties to maintain a clean and aseptic environment. Transports patients throughout the facility in a professional, courteous, and timely manner. Performs laundering and related assignments necessary to the collection, processing, and distribution of linen throughout the system. Keeps waiting rooms, lounges, and staff areas tidy. Education Requirements High School diploma or equivalent required Salary Min ($) USD $16.50 Salary Max ($) USD $25.00

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Perform various laundry, patient transport, and environmental duties throughout the hospital. Performs specific cleaning duties to maintain a clean and aseptic environment. Transports patients throughout the facility in a professional, courteous, and timely manner. Performs laundering and related assignments necessary to the collection, processing, and distribution of linen throughout the system. Keeps waiting rooms, lounges, and staff areas tidy. Education Requirements High School diploma or equivalent required. Salary Min ($) USD $16.50 Salary Max ($) USD $25.00

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Verify eligibility with insurance companies. Communicate with patients and insurance companies regarding co-pays, deductibles, denials, and Cost of Benefit (COB) issues. Resolve accounts timely and effectively. Provides excellent customer service. Experience Required 1 year healthcare billing experience. Hospital Medicaid experience preferred. Education Requirements High School Diploma or Equivalent required. Special Requirements Medical billing/coding knowledge; Comfortable with MS Office Suite (i.e. Excel, Word, PowerPoint); Excellent oral and written communication skills; Ability to successfully interact with insurance carriers, patients, and administration. Salary Min ($) USD $20.00 Salary Max ($) USD $31.00

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Verify eligibility with insurance companies. Communicate with patients and insurance companies regarding co-pays, deductibles, denials, and Cost of Benefit (COB) issues. Resolve accounts timely and effectively. Provides excellent customer service. Experience Required 1 year healthcare billing experience. Education Requirements High School Diploma or Equivalent required. Special Requirements Medical billing/coding knowledge; Comfortable with MS Office Suite (i.e. Excel, Word, PowerPoint); Excellent oral and written communication skills; Ability to successfully interact with insurance carriers, patients, and administration. Salary Min ($) USD $20.00 Salary Max ($) USD $31.00