Case Manager jobs at Hale Kipa

Job Title: Clinical and Youth Development Supervisor Status: Full-time/Non-exempt Reports to: YouthLine National Director Salary: Starting salary for this position is $32.00 - $36.00/hour plus health, dental, vision insurance, short- and long-term disability, life insurance premiums; a matching 401K plan; a flexible spending plan; access to professional development funds, licensure supervision at no cost to employee; PSLF repayment; an employee assistance program; and a free Fitbit. Location: Maui, TBD. This is a hybrid position that will require working on-site at a YouthLine call center multiple days per week. Shift: Call center shifts are primarily swing with evening hour requirements. About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 20 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis. Clinical and Youth Development Supervisor Position Overview: The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis. Clinical and Youth Development Supervisor Job Responsibilities: Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine. Youth Supervision & Mentorship Supervise and mentor YouthLine volunteers answering calls, texts, and chats with compassion in accordance with Lines for Life's training expectations and scope. Provide real-time support, coaching, and clinical guidance. Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers. Create a welcoming and inclusive environment that encourages learning, resilience, and growth. Collaborate with the Youth Development team to deliver ongoing mentoring and support. Respond to high-acuity contacts when they exceed the scope of youth volunteers. Provide clinical judgment on the need for emergency services or protective intervention. Training & Youth Development Support delivery of YouthLine training curriculum (including safe TALK, Youth Mental Health First Aid, ASIST). Assist with onboarding and training of new youth volunteers and staff. Adapt training and coaching approaches to accommodate different learning styles and developmental levels. Participate in evaluating training outcomes and integrating feedback into continuous improvement. Quality Assurance (QA) & Documentation Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations. Identify quality gaps and provide timely, constructive feedback to youth volunteers. Support the implementation of consistent QA processes across shifts and supervise documentation practices. Communicate regularly with the QA and clinical training teams to align on best practices. Direct Crisis Line Support & Administrative Duties Answer incoming calls, texts, and chats during times when youth volunteers are not present. Maintain familiarity with YouthLine contact procedures and follow all safety protocols. Attend required meetings (team supervision, clinical supervision, staff meetings, etc.). Participate in administrative, organizational, and upkeep duties within the YouthLine call center. Participate in volunteer recruitment outreach activities as needed. Clinical and Youth Development Supervisor Qualifications: Master's Degree in a related social sciences field (required) Minimum of 2 years' experience working with youth in a crisis, mentorship, or mental health setting Crisis intervention training (ASIST, safe TALK, or YMHFA preferred) Strong interpersonal and communication skills Ability to mentor youth with compassion and maintain professional boundaries High cultural competency and commitment to inclusive, trauma-informed care Ability to assess and manage high-risk situations under pressure Proficient in database and Microsoft Office applications Benefits: This position is eligible for full coverage for employees' health, dental, vision, short- and long-term disability and life insurance on the first of the month following 30 days of full-time employment. Full-time employees are also offered a free Fitbit as part of the Employee Wellness Program. Additional plans which employees may participate in include 401K retirement plans and flexible spending plans. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5. All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. Summary: The Housing Specialist / Case Manager creates permanent housing opportunities by developing an inventory of available housing units for IHS clients. The specialist works with case management staff to maintain landlord/rental management relations and implements the IHS Supportive Housing programs to achieve successful performance outcomes of the program. Compensation: Starting from $21.15 hourly; actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Provide outreach and establish relationships with landlords to market housing programs and develop an inventory of available housing units for clients with a range of pricing. Inspect rental units and communicate housing quality to HUD, Case Manager and client; Coordinate clients applications to subsidy programs such as Section 8, or other types of permanent housing solutions with Case Manager and handle lease compliance issues to assist the client in meeting tenancy requirements, i.e. payments, lease requirements, etc. Conduct face to face housing presentations and schedules housing interviews with clients; Provides on-going evaluation assistance, including Housing Assessments. Maintain records of referrals, assessments and placement plans in compliance with HUD Housing Counseling Plan; administer standardized client self-report measures as required by the program and as determined by the Housing & Employment Director. Required Knowledge/Skills/Abilities: Knowledge of Oahu/Honolulu housing market and property managers, fair housing laws, and landlord/tenant rights. Strong written documentation, communication, negotiation and organizational skills with the ability to problem solve. Able to exercise judgment and work independently under general direction and effectively interact with professionals, partnering agencies and high needs clients including those with mental illness and/or substance abuse problems. Possess personal qualities of integrity, credibility, and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High School Diploma or equivalent GED. At least one year experience working with disenfranchised or at risk individuals related in a homeless service and/or in a case management setting Proficient in Microsoft Outlook, Word, Excel and Access and/or database applications. Valid Driver s License and clean traffic abstract. Position Type/Expected Hours of Work: Regular Full-time classification. Generally, Monday through Friday, with some evenings and/or weekends dependent upon employment or training activities scheduled. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Mental Health Assistant supports the assigned case manager and provides quality intensive case management services for homeless SMI population that include supportive counseling, outreach, and provision of safe, decent and affordable housing opportunities, skills teaching/education, family support, service coordination/advocacy, and crisis support. This position works collaboratively with the treatment team to implement a client centered master individualized recovery plan (MIRP) along with Behavioral Health Assessment that includes the acuity determination (LOCUS). Compensation: Starting from $21.00 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Works with the assigned case manager to coordinate all case management services to include the development of a Master Individualized Recovery Plan (MIRP), completion of the behavior health assessment; acuity determination and crisis plan reviews. Meet consumer outcomes by determining the objectives needed to reach the client s recovery goals and identifying service needs that may or may not include contact with individuals, families, guardians, and/or significant others if the client desires. Locates and secures intense community-based services according to client s desires and resources available; maintains referral network with other human service agencies in the community and makes the appropriate referrals to other programs, community organizations, etc. Make collaborative outreach attempts, including transportation of consumers as needed, with other involved providers to coordinate member s care as necessary. Required Knowledge/Skills/Abilities: Working knowledge of community resources available to homeless or disenfranchised individuals including knowledge of substance abuse treatments, diagnosis and support services for clients with severe and persistent mental illness. Effective problem solving and organizational skills and computer proficiency in Microsoft Word, Excel and Access and/or database applications. Able to exercise judgment and work independently under general direction and effectively interact with professionals, partnering agencies and clients with severe and persistent mental illness and/or substance abuse problems. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High School diploma, or High School Equivalency. Minimum of 1 1/2 years of clinical skill and experience to assess, plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses Access to vehicle and appropriate no-fault insurance with valid driver s license and clean abstract. CPR and First Aid Certification (or able to complete at IHS). Must pass CPI (Crisis Prevention Intervention) training. Position Type/Expected Hours of Work: Regular full time classification. Generally Monday through Friday and some weekends. Hours and days may vary based on the needs of the consumers and organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Job Title: Clinical and Youth Development Supervisor Status: Full-time/Non-exempt Reports to : YouthLine National Director Salary : Starting salary for this position is $32.00 - $36.00/hour plus health, dental, vision insurance, short- and long-term disability, life insurance premiums; a matching 401K plan; a flexible spending plan; access to professional development funds, licensure supervision at no cost to employee; PSLF repayment; an employee assistance program; and a free Fitbit. Location: Maui, TBD. This is a hybrid position that will require working on-site at a YouthLine call center multiple days per week. Shift: Call center shifts are primarily swing with evening hour requirements. About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 20 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis. Clinical and Youth Development Supervisor Position Overview: The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis. Clinical and Youth Development Supervisor Job Responsibilities: Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine. Youth Supervision & Mentorship Supervise and mentor YouthLine volunteers answering calls, texts, and chats with compassion in accordance with Lines for Life's training expectations and scope. Provide real-time support, coaching, and clinical guidance. Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers. Create a welcoming and inclusive environment that encourages learning, resilience, and growth. Collaborate with the Youth Development team to deliver ongoing mentoring and support. Respond to high-acuity contacts when they exceed the scope of youth volunteers. Provide clinical judgment on the need for emergency services or protective intervention. Training & Youth Development Support delivery of YouthLine training curriculum (including safe TALK, Youth Mental Health First Aid, ASIST). Assist with onboarding and training of new youth volunteers and staff. Adapt training and coaching approaches to accommodate different learning styles and developmental levels. Participate in evaluating training outcomes and integrating feedback into continuous improvement. Quality Assurance (QA) & Documentation Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations. Identify quality gaps and provide timely, constructive feedback to youth volunteers. Support the implementation of consistent QA processes across shifts and supervise documentation practices. Communicate regularly with the QA and clinical training teams to align on best practices. Direct Crisis Line Support & Administrative Duties Answer incoming calls, texts, and chats during times when youth volunteers are not present. Maintain familiarity with YouthLine contact procedures and follow all safety protocols. Attend required meetings (team supervision, clinical supervision, staff meetings, etc.). Participate in administrative, organizational, and upkeep duties within the YouthLine call center. Participate in volunteer recruitment outreach activities as needed. Clinical and Youth Development Supervisor Qualifications: Master's Degree in a related social sciences field (required) Minimum of 2 years' experience working with youth in a crisis, mentorship, or mental health setting Crisis intervention training (ASIST, safe TALK, or YMHFA preferred) Strong interpersonal and communication skills Ability to mentor youth with compassion and maintain professional boundaries High cultural competency and commitment to inclusive, trauma-informed care Ability to assess and manage high-risk situations under pressure Proficient in database and Microsoft Office applications Benefits: This position is eligible for full coverage for employees' health, dental, vision, short- and long-term disability and life insurance on the first of the month following 30 days of full-time employment. Full-time employees are also offered a free Fitbit as part of the Employee Wellness Program. Additional plans which employees may participate in include 401K retirement plans and flexible spending plans. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5. All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Veterans Services Case Manager ensures program outcomes are met and are responsible for case management duties that include intake, assessment, service plan development, short-term supportive counseling and connections to housing referrals and service coordination to meet varying needs of guests/clients served. This position serves as primary liaison and works with external service and benefit providers to ensure ongoing collaboration and consistent acquisition of community resources and support for case managed guests. Compensation: Up to $55,000 annually, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Conduct guest (veteran and non-veteran) intakes and assessments to identify, develop and meet client outcomes; develop a transition/discharge plan for each client no longer meeting the criteria for continuing care. Assist guests with their service needs by maintaining a warm and welcoming attitude throughout the service episode; help clients to determine the objectives needed to reach their recovery goals and service needs which may or may not involve family and/or significant others if the guest desires. Provide supportive counseling, connection to provision of safe, decent and affordable housing, problem solving and skill building, service coordination for medical, mental health and substance abuse treatment needs, community service and employment assistance, and crisis support to general IHS guests including guests with veteran status residing at IHS. Monitor and attend essential community meetings as directed or as sponsored by external organizations serving homeless veteran and general homeless populations. Required Knowledge/Skills/Abilities: Knowledge of community resources and veterans benefits. Knowledge of mental illnesses/dual diagnosis and its related issues. Excellent communication skills. Able to work under pressure while in stressful situations and handle a high volume of cases. Possess personal qualities of integrity, credibility, and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High school diploma or equivalent. Minimum of 2 years experience managing small direct case management programs or support services to disenfranchised individuals or homeless services setting. Experience with crisis intervention and de-escalation. CPR and First Aid Certification (or able to complete at IHS). Must pass CPI (Crisis Prevention Intervention) training. Position Type/Expected Hours of Work: Regular full time classification. Generally Monday through Friday and some weekends. Hours and days may vary based on the needs of the consumers and organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Job Title: Clinical and Youth Development Supervisor - Part Time Status: Part-time/Non-exempt (20 hours/week) Reports to : YouthLine National Director is $32.00-36.00/hour Location: TBD, Maui. This position requires working on-site at a YouthLine call center 2-3 days per week in the evenings (4-5 hours each shift between 6:00-10:00 pm). About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 25 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis. Clinical and Youth Development Supervisor Position Overview: The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis while supporting best practices in youth development. Clinical and Youth Development Supervisor Job Responsibilities: Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine. Youth Supervision, Mentorship, and Crisis Line Supervise and mentor YouthLine volunteers answering calls, texts, and chats during scheduled shifts, supporting the goals and purpose of Youthline and Lines for Life. Maintain and follow YouthLine contact procedures and follow all safety protocols. Provide real-time support, coaching, and clinical guidance to volunteers and interns while taking contacts. Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers. Identify and/or offer appropriate available resources that can be provided to contacts and support the efforts of YouthLine. Create a welcoming and inclusive environment that encourages learning, resilience, and growth. Collaborate with the Youth Development team to deliver ongoing mentoring and support. Respond to high-acuity contacts when they exceed the scope of youth volunteers. Provide clinical judgment on the need for emergency services or protective intervention. Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations. Identify quality gaps and provide timely, constructive feedback to youth volunteers. Support onboarding and training of new youth volunteers. Attend required meetings (team supervision, clinical supervision, staff meetings, etc.). Clinical and Youth Development Supervisor Qualifications: Master's Degree in a related social sciences field (required) Minimum of 2 years' experience working with youth in a crisis, mentorship, or mental health setting Crisis intervention training (ASIST, safe TALK, or YMHFA preferred) Strong interpersonal and communication skills Ability to mentor youth with compassion and maintain professional boundaries High cultural competency and commitment to inclusive, trauma-informed care Ability to assess and manage high-risk situations under pressure Proficient in database and Microsoft Office applications This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5. All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

Job Description The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Veterans Services Case Manager ensures program outcomes are met and are responsible for case management duties that include intake, assessment, service plan development, short-term supportive counseling and connections to housing referrals and service coordination to meet varying needs of guests/clients served. This position serves as primary liaison and works with external service and benefit providers to ensure ongoing collaboration and consistent acquisition of community resources and support for case managed guests. Compensation: Up to $55,000 annually, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Conduct guest (veteran and non-veteran) intakes and assessments to identify, develop and meet client outcomes; develop a transition/discharge plan for each client no longer meeting the criteria for continuing care. Assist guests with their service needs by maintaining a warm and welcoming attitude throughout the service episode; help clients to determine the objectives needed to reach their recovery goals and service needs which may or may not involve family and/or significant others if the guest desires. Provide supportive counseling, connection to provision of safe, decent and affordable housing, problem solving and skill building, service coordination for medical, mental health and substance abuse treatment needs, community service and employment assistance, and crisis support to general IHS guests including guests with veteran status residing at IHS. Monitor and attend essential community meetings as directed or as sponsored by external organizations serving homeless veteran and general homeless populations. Required Knowledge/Skills/Abilities: Knowledge of community resources and veterans benefits. Knowledge of mental illnesses/dual diagnosis and its related issues. Excellent communication skills. Able to work under pressure while in stressful situations and handle a high volume of cases. Possess personal qualities of integrity, credibility, and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High school diploma or equivalent. Minimum of 2 years' experience managing small direct case management programs or support services to disenfranchised individuals or homeless services setting. Experience with crisis intervention and de-escalation. CPR and First Aid Certification (or able to complete at IHS). Must pass CPI (Crisis Prevention Intervention) training. Position Type/Expected Hours of Work: Regular full time classification. Generally Monday through Friday and some weekends. Hours and days may vary based on the needs of the consumers and organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Job Title: Clinical and Youth Development Supervisor - Part Time Status: Part-time/Non-exempt (20 hours/week) Reports to: YouthLine National Director is $32.00-36.00/hour Location: TBD, Maui. This position requires working on-site at a YouthLine call center 2-3 days per week in the evenings (4-5 hours each shift between 6:00-10:00 pm). About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 25 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis. Clinical and Youth Development Supervisor Position Overview: The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis while supporting best practices in youth development. Clinical and Youth Development Supervisor Job Responsibilities: Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine. Youth Supervision, Mentorship, and Crisis Line Supervise and mentor YouthLine volunteers answering calls, texts, and chats during scheduled shifts, supporting the goals and purpose of Youthline and Lines for Life. Maintain and follow YouthLine contact procedures and follow all safety protocols. Provide real-time support, coaching, and clinical guidance to volunteers and interns while taking contacts. Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers. Identify and/or offer appropriate available resources that can be provided to contacts and support the efforts of YouthLine. Create a welcoming and inclusive environment that encourages learning, resilience, and growth. Collaborate with the Youth Development team to deliver ongoing mentoring and support. Respond to high-acuity contacts when they exceed the scope of youth volunteers. Provide clinical judgment on the need for emergency services or protective intervention. Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations. Identify quality gaps and provide timely, constructive feedback to youth volunteers. Support onboarding and training of new youth volunteers. Attend required meetings (team supervision, clinical supervision, staff meetings, etc.). Clinical and Youth Development Supervisor Qualifications: Master's Degree in a related social sciences field (required) Minimum of 2 years' experience working with youth in a crisis, mentorship, or mental health setting Crisis intervention training (ASIST, safe TALK, or YMHFA preferred) Strong interpersonal and communication skills Ability to mentor youth with compassion and maintain professional boundaries High cultural competency and commitment to inclusive, trauma-informed care Ability to assess and manage high-risk situations under pressure Proficient in database and Microsoft Office applications This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5. All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The HICM+ Case Manager manages a caseload of consumers and provides intense case management services for our homeless SMI population. This position works collaboratively with the treatment team to implement a client centered master individualized recovery plan (MIRP) along with Behavioral Health Assessment and to include the acuity determination (LOCUS). The HICM+ Case Manager provides quality case management to include supportive counseling, outreach, and provision of safe, decent and affordable housing opportunities, skills teaching/education, family support, service coordination/advocacy, and crisis support. Compensation: Starting from $21.15 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Manage a caseload and ensure the coordination of all case management services to include the development of a Master Individualized Recovery Plan (MIRP), completion of the behavior health assessment; acuity determination and crisis plan reviews. Engage with consumers 1-2x per week and meet consumer outcomes by determining the objectives needed to reach the client s recovery goals and identifying service needs that may or may not include contact with individuals, families, guardians, and/or significant others if the client desires. Make collaborative outreach attempts, including transportation of consumers as needed, to other involved or needed providers to coordinate member s care as necessary. Participate in crisis intervention services and assesses needs, develops and coordinates written crisis plans when indicated in coordination with client s psychiatrist or APRN-RX. Required Knowledge/Skills/Abilities: Working knowledge of community resources available to homeless or disenfranchised individuals including knowledge of substance abuse treatments, diagnosis and support services for clients with severe and persistent mental illness. Effective problem solving and organizational skills and able to work independently under general direction. Able to effectively communication and interact with professionals, partnering agencies and clients with severe and persistent mental illness and/or substance abuse problems; Able to document these interactions and services in the systems of record per contract standards. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: Bachelor s degree from an accredited university or college, preferably in social work, psychology, human services or related field with minimum 12 semester credit hours in courses such as psychology, counseling, criminal justice, human services, social work, social welfare, sociology or other behavioral sciences. Minimum of 1 1/2 years of clinical skill and experience to assess, plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses Access to vehicle and appropriate no-fault insurance with valid driver s license and clean abstract. Position Type/Expected Hours of Work: Regular Full-Time classification. Generally Monday through Friday and some weekends. Hours and days may vary based on the needs of the consumers and organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Job Title: Clinical and Youth Development Supervisor - Part Time Status: Part-time/Non-exempt (20 hours/week) Reports to: YouthLine National Director is $32.00-36.00/hour Location: TBD, Maui. This position requires working on-site at a YouthLine call center 2-3 days per week in the evenings (4-5 hours each shift between 6:00-10:00 pm). About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 25 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis. Clinical and Youth Development Supervisor Position Overview: The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis while supporting best practices in youth development. Clinical and Youth Development Supervisor Job Responsibilities: Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine. Youth Supervision, Mentorship, and Crisis Line Supervise and mentor YouthLine volunteers answering calls, texts, and chats during scheduled shifts, supporting the goals and purpose of Youthline and Lines for Life. Maintain and follow YouthLine contact procedures and follow all safety protocols. Provide real-time support, coaching, and clinical guidance to volunteers and interns while taking contacts. Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers. Identify and/or offer appropriate available resources that can be provided to contacts and support the efforts of YouthLine. Create a welcoming and inclusive environment that encourages learning, resilience, and growth. Collaborate with the Youth Development team to deliver ongoing mentoring and support. Respond to high-acuity contacts when they exceed the scope of youth volunteers. Provide clinical judgment on the need for emergency services or protective intervention. Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations. Identify quality gaps and provide timely, constructive feedback to youth volunteers. Support onboarding and training of new youth volunteers. Attend required meetings (team supervision, clinical supervision, staff meetings, etc.). Clinical and Youth Development Supervisor Qualifications: Master's Degree in a related social sciences field (required) Minimum of 2 years' experience working with youth in a crisis, mentorship, or mental health setting Crisis intervention training (ASIST, safe TALK, or YMHFA preferred) Strong interpersonal and communication skills Ability to mentor youth with compassion and maintain professional boundaries High cultural competency and commitment to inclusive, trauma-informed care Ability to assess and manage high-risk situations under pressure Proficient in database and Microsoft Office applications This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5. All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Case Manager is responsible for assessment, service plan development, short-term counseling and referrals for guests, while ensuring that client input is included in every step of the process. This position provides quality case management services that connects the client with appropriate benefits, assistance and support with the goal of stabilization and connection to a provision of safe, decent and affordable housing. Compensation: Starting from $20.00 hourly, actual pay commensurate with experience within contract budgets. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Manage a caseload and ensure positive outcomes through the timely coordination of all case management services with a warm and welcoming attitude; Meet contract standards and provide linkages to substance abuse or mental health treatment as needed, and transportation to other involved or needed providers to coordinate member s care and housing solutions. Provide supportive counseling and participate in crisis intervention services with individuals including mental status and risk assessment and linkage to crisis teams and hospitals; coordinate written crisis plans when indicated in coordination with the client's psychiatric provider. Timely and accurately document clinical records in the required systems of record and maintain records of referrals, assessments and placement plans in compliance with IHS standards of documentation and all contract requirements. Make collaborative outreach attempts, including transportation of clients to other involved or needed providers to coordinate member s care as necessary. Required Knowledge/Skills/Abilities: Knowledge of homelessness and the issue associated with it; mental health and substance abuse issues. Strong written communication and interpersonal skills with an emphasis on conflict resolution. Excellent time management skills with ability to manage a high volume of cases. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High School diploma or GED equivalent (Bachelor's preferred). One to two years of direct case management or supportive services experience working with homeless or other disenfranchised individuals. Valid Driver s License and clean traffic abstract. Position Type/Expected Hours of Work: Regular Full-Time classification. General business hours, Monday through Friday, including some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Job Title: Clinical and Youth Development Supervisor Status: Full-time/Non-exempt Reports to: YouthLine National Director Salary: Starting salary for this position is $32.00 - $36.00/hour plus health, dental, vision insurance, short- and long-term disability, life insurance premiums; a matching 401K plan; a flexible spending plan; access to professional development funds, licensure supervision at no cost to employee; PSLF repayment; an employee assistance program; and a free Fitbit. Location: Maui, TBD. This is a hybrid position that will require working on-site at a YouthLine call center multiple days per week. Shift: Call center shifts are primarily swing with evening hour requirements. About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 20 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis. Clinical and Youth Development Supervisor Position Overview: The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis. Clinical and Youth Development Supervisor Job Responsibilities: Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine. Youth Supervision & Mentorship Supervise and mentor YouthLine volunteers answering calls, texts, and chats with compassion in accordance with Lines for Life's training expectations and scope. Provide real-time support, coaching, and clinical guidance. Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers. Create a welcoming and inclusive environment that encourages learning, resilience, and growth. Collaborate with the Youth Development team to deliver ongoing mentoring and support. Respond to high-acuity contacts when they exceed the scope of youth volunteers. Provide clinical judgment on the need for emergency services or protective intervention. Training & Youth Development Support delivery of YouthLine training curriculum (including safe TALK, Youth Mental Health First Aid, ASIST). Assist with onboarding and training of new youth volunteers and staff. Adapt training and coaching approaches to accommodate different learning styles and developmental levels. Participate in evaluating training outcomes and integrating feedback into continuous improvement. Quality Assurance (QA) & Documentation Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations. Identify quality gaps and provide timely, constructive feedback to youth volunteers. Support the implementation of consistent QA processes across shifts and supervise documentation practices. Communicate regularly with the QA and clinical training teams to align on best practices. Direct Crisis Line Support & Administrative Duties Answer incoming calls, texts, and chats during times when youth volunteers are not present. Maintain familiarity with YouthLine contact procedures and follow all safety protocols. Attend required meetings (team supervision, clinical supervision, staff meetings, etc.). Participate in administrative, organizational, and upkeep duties within the YouthLine call center. Participate in volunteer recruitment outreach activities as needed. Clinical and Youth Development Supervisor Qualifications: Master's Degree in a related social sciences field (required) Minimum of 2 years' experience working with youth in a crisis, mentorship, or mental health setting Crisis intervention training (ASIST, safe TALK, or YMHFA preferred) Strong interpersonal and communication skills Ability to mentor youth with compassion and maintain professional boundaries High cultural competency and commitment to inclusive, trauma-informed care Ability to assess and manage high-risk situations under pressure Proficient in database and Microsoft Office applications Benefits: This position is eligible for full coverage for employees' health, dental, vision, short- and long-term disability and life insurance on the first of the month following 30 days of full-time employment. Full-time employees are also offered a free Fitbit as part of the Employee Wellness Program. Additional plans which employees may participate in include 401K retirement plans and flexible spending plans. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5. All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.