Halekulani Hotel jobs - 65 jobs

A luxury hospitality brand in Honolulu seeks a Director of Commercial Strategy to lead the commercial agenda and drive revenue growth. The ideal candidate will strategize across Sales, Marketing, and Revenue Management to enhance brand loyalty and market position. Candidates should possess 10+ years in hospitality commercial strategy, showcasing a proven global leadership record. This role involves overseeing all commercial disciplines, ensuring cohesive strategies align with brand values and objectives. #J-18808-Ljbffr

A luxury hotel corporation in Hawaii seeks an Assistant Director of Engineering to oversee building operations, ensuring efficient maintenance and safety compliance. The ideal candidate will manage repairs and lead a team, requiring extensive knowledge of facilities management and prior leadership experience. You'll implement budgets, manage systems, and uphold high standards of service in an upscale environment. Join us to support our legacy of quality and exceptional hospitality. #J-18808-Ljbffr

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit ***************** Responsibilities The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Greeting guests. Answering questions - accurately and politely. Answering the phone. Making proficient sales transactions - using a point-of-sale system. Handling cash and other forms of payment. Maintaining proper cash drawer balances. Directing guests to areas/restrooms. Demonstrating impeccable product knowledge. Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). Maintaining a clean and organized store. Maintaining proper product stock levels - through retail pulls & inventories. Displaying Retail product - through HRC's visual display standards. Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. Assuring the complete satisfaction of each and every guest. Creating memorable experiences. Entertaining guests to create “Raving Fans”. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Must be at least 19 year old. SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement.

Posted Monday, December 29, 2025 at 3:00 PM LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." The Assistant Director of Engineering assists the Director with oversight of the overall operation and maintenance of building systems and facilities to ensure safety, efficiency, and high standards of appearance. Manages preventative maintenance programs, vendor services, and compliance requirements while providing leadership in staff supervision, budgeting, and administrative functions. Supports departmental goals and ensures a positive, safe, and productive work environment. Provides assistance at Halepuna Waikiki as required. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Ensures the efficient operation, maintenance, and repair of facility systems, including but not limited to: HVAC (heaters, pumps, valves, steam and water distribution), refrigeration units, air and gas compressors, plumbing and water treatment systems, electrical systems, motors, locks, and carpentry components. Ensures swimming pool equipment, laundry equipment, kitchen equipment are in maximum working condition. Ensures front of house, public areas, restaurants, kitchens, meeting rooms, spa, fitness center and back of house areas and landscaping are maintained and held to the highest of standards. Conducts inspections, troubleshooting, supervision, and repair work for all areas of the property. Supervises and inspects the performance, operations, and maintenance of all mechanical, electrical, HVAC, plumbing, fire life safety, light, power, and additional critical systems of the property. Responds to all emergency situations. Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises. Oversees and manages outsourced maintenance and repair services, including supervising subcontractors, administering service contracts, assessing repair needs, and ensuring quality and timely completion of work by third-party vendors. Implements and monitors an effective and accountable Preventative Maintenance system tailored to Halekulani's central plant that achieves proper environmental conditions. Adjusts work goals and schedules throughout the week to meet the work order demands and guest needs. Assists the Director of Engineering with researching and preparing capital requests for approval and subsequent implementation. Supports the Director of Engineering in managing and monitoring departmental budget. Ensures building and equipment licenses, permits and certifications are current. Establishes and implements safety procedures such as life safety manual, business continuity plan, safety, emergency, and standard operating procedures. Maintains written standards of department operating procedures and performance expectations. Completes all administrative tasks, including scheduling, labor management, reporting, project management, and manages department payroll. Prepares for and conducts daily lineups for the maintenance team to ensure staff are well-informed. Directs and manages all aspects of human resources functions, including talent acquisition and selection, onboarding, performance management, employee relations and discipline, workplace safety compliance, engagement initiatives, career development, and succession planning to support organizational goals and a positive work culture. Provides oversight over department in the absence of the Director of Engineering Performs all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Director of Engineering EDUCATION/EXPERIENCE High school diploma or equivalent vocational training certificate. Associates degree in Engineering or Facilities Management or related field. Five (5) years of general maintenance experience preferably in a hotel, residential condominium, or commercial building setting. Two (2) years experience in a leadership or supervisory capacity. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position LICENSES/CERTIFICATIONS Certified in Electrical or Mechanical Engineering preferred Certification in First Aid/CPR KNOWLEDGE, SKILLS, & ABILITIES Proven experience and a solid understanding of all aspects of facilities management including but not limited to plumbing, mechanical, HVAC, electrical, life safety, spa and pool utilities,and carpentry. Knowledge of fire, water, temporary power, septic, onsite water treatment, and irrigation systems. Knowledgeable of chillers, cooling towers, pneumatics, control systems, water systems, boilers, refrigerators, compressors, etc. Working knowledge codes, including but not limited to plumbing, electrical, national/local fire, and State of Hawaii mechanical. Working knowledge of water treatment programs, blueprints and plumbing and wiring schematics and power and hand tools, meters, etc. Knowledge of all mechanical equipment critical to the operation of the building. Ability to trouble shoots and uses alternatives in emergency situations. Ability to instruct/direct staff in the operation, maintenance, and repair of equipment. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Ability to learn and utilize Accounting and Human Resources computer programs such as On-Track, Adaco and Dayforce, as well as other Maintenance-related software such as KeyWatcher, Saflok and Alerton. Working knowledge of Computer Maintenance Management System (CMMS). Strong organizational and time management skills. Ability to handle sensitive information with confidentiality. Excellent written and verbal communication skills. Detail-oriented with the ability to manage multiple tasks at once. MENTAL DEMANDS Must be highly organized, detail-oriented and possess the ability to multi-task. Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations. Requires the ability to read and perform mathematical calculations. Requires concentration, alertness and attention to detail. Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. Must be able to work collaboratively with other team members. PHYSICAL DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Seldom or Never X Climbing X Stooping, kneeling, crouching and/or crawling X Standing X Walking X Handling or fingering X Eye-hand-foot coordination X Use of vision X Less than 25 lbs 25 to 50 lbs. More than 50 lbs. Pushing X Pulling X Lifting X Carrying X COMMUNICATION DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Never Talking (in-person) to co-workers X Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.) X Talking (in-person) to the public (including guests) X Talking on the telephone and/or video conferencing X Written communication to co-workers X Written communication to business associates (i.e. outside contractors, vendors, etc.) X Written communication to the public (including guests) X Supervising employees or monitoring services provided by outside consultants, vendors and suppliers X Responding to written or verbal requests from co-workers X Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.) X Responding to written or verbal requests from the public (including guests) X Training and/or giving verbal instructions X Training and/or giving written instructions X X Receiving written instructions X Reading X Visiting and/or working at other work sites X WORK ENVIRONMENT Works in both indoor, air-conditioned environment and outdoor, non-air-conditioned environment. May work in small, confined areas. Exposure to various temperatures and weather (hot, cold, humid, wet) conditions and variable noise levels. Exposure to various dust, fumes, chemicals, mites, and/or odor hazards. Individual is required to use proper personal protective equipment (PPE) depending upon the task(s) that need to be reviewed and completed. Must be flexible with work schedule, pending the need to deliver services outside the normal work shift. Serves as an essential employee in emergency situations. MATERIAL OR EQUIPMENT DIRECTLY USED Uses tools and works on heavy machinery including but not limited to air handlers, chillers, boilers, pumps, compressors, filtration systems, pool systems, generators, sprinkler systems, alarms, commercial laundry and kitchen equipment. May also use various hand tools, power tools, other specialty tools for locksmith and carpentry work. Uses safety equipment and a personal computer and other office machines to carry out duties. Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America #J-18808-Ljbffr

As an integral part of a team, the Room Attendant is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service (thoughtful anticipation of guest's needs), to maintaining the cleanliness of the guestrooms according to hotel standards. Responsible for ensuring that each guest is hosted with genuine care and attention throughout his/her guest experience with Halepuna Waikiki. ESSENTIAL FUNCTIONS Cleans up to fourteen (14) credits per shift, which includes changing bed linens and making bed, vacuuming carpet, mopping porcelain floor (Standard Rooms) /marble floor (Suites), dusting furniture, cleaning refrigerator, and replenishing amenities and supplies to hotel standards. Cleans guestroom bathrooms, including the toilet, bathtub, sink, mirror and floor, replenishing towels and amenities to hotel standards. Cleans guestroom lanais, including sweeping and mopping floor, wiping furniture and railings. Inspects assigned rooms thoroughly and accurately, ensuring cleanliness in accordance with standards prior to releasing to vacant/clean status. Certifies /releases Vacant Clean Room Status to QC (Quality Controllers) for inspection by via Infor device procedures. Periodically conduct/complete special room projects (i.e. polishing chromes, high dusting, polishing woods, cleaning windows/lanais, etc.) to maintain the cleanliness & aesthetic of our guestrooms. Reports maintenance deficiencies, damages, suspicious people, theft, or found personal property to Housekeeping-Administrative Receptionist immediately /timely manner for follow up. replenish any missing/damage room accessories and guest amenities, replenish any used or missing cleaning chemical or tools, clean vacuum weekly - report any damages/discrepancies for repair immediately, clean/organize maids carts - report any damages or discrepancies immediately, secure maids closet daily after end of work shift. Daily prep of maids closet/cart in preparation for next day's operation (i.e. replenish guest amenities, fold terries / linens, restock maid's cart with essential items. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Housekeeping Manager, Quality Assurance Supervisor (QAS), and Working Supervisor (in the absence of QAS) Supervises: None EDUCATION/EXPERIENCE High school level or equivalency; six months of relevant experience in a hotel or similar hospitality-related operation preferred, or any combination of education and experience, which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position. LICENSES/CERTIFICATIONS None KNOWLEDGE, SKILLS, & ABILITIES Familiarity with cleaning products and equipment as well as cleaning techniques. Have the ability to communicate with co-workers, guests and management using clear, courteous and professional language; be able to write and read. Displays a positive attitude and works cooperatively with other employees. Follows rules and policies, and meets attendance requirements. Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ensure familiarity with all hotel services and features. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently pushes/pulls and lifts/carries up to 30 pounds. Constantly stands, walks, handles, uses vision skills, and eye-hand-foot coordination. Frequently bends, reaches and kneels. Frequently speaks face-to-face and over the telephone with co-workers and guests. Receives instruction and direction from other line employees (Administrative Receptionist and QC (Quality Controllers). Must be able to interact courteously and pleasantly with people, including co-workers and guests. Must have attention to detail and be alert. Occasional stressful situations when faced with time constraints. WORK ENVIRONMENT Primarily indoors, with occasional work in outdoor areas when cleaning guestroom lanais. Frequently works in cramped areas, such as guestroom bathrooms and lanais. Constantly works alone and under minimal supervision. Frequently works around people, such as guests and other employees. Equipment Used: Supply cart, upright vacuum cleaner, mop, broom, duster, lint roller, step stool. Other Materials: Cleaning chemicals / tools, and personal protective equipment (i.e. gloves, safety glasses, work shoes, and dust mask)

As an integral part of a team, The Porter Clerk is responsible for continuously looking for ways to improve each guest's experience. The Porter Clerk is responsible for assisting the operations of the Bell team including; helping guests into and out of the hotel, coordinating pick-up and delivery of guest's luggage/items, valet car as requested. Expected to provide exceptional guest experience to projecting a helpful attitude; provide all information and resources possible to fulfill the guests request and thoughtful anticipation of their needs. ESSENTIAL FUNCTIONS As the first point of contact, warmly greets and welcomes arriving guests and patrons as they enter the Hotel. Answer the phone in a courteous and professional manner within 2 rings. Coordinates guests 'requests / special services and communicates with appropriate departments. Coordinates collection and delivery of luggage in an efficient and timely manner; verifies that all transactions are recorded accurately in daily log. Receive and mark luggage by completing and attaching claim tags. Notify Guest Relations upon guest arrival to create seamless check-in procedure. Assist with moving vehicles if necessary. Recommends and provide accurate information and direction of local attractions, entertainment, facilities within or outside the property. Anticipates guests' needs, respond promptly. Respond to guest request via application (ALICE ) Performs administrative duties, such as updating logbook, directory, and reference email. Ensure the efficient delivery and collection of group luggage. Ensure all guest's valet experience are memorable, unique and as per the hotel's standard. Ensure that the guest has verified that all luggage has been accounted for. Assist guest with Long term luggage storage request/left luggage request. Works closely with other departments to rectify guest opportunities. Responsible to report any security or safety problems, safety hazards and potential security problems to Porter Supervisor. Maintain cleanliness, sanitation, and organization of work related areas at all time. Be the "eyes and ears "for security of the Hotel. Performs other related duties as may be required or assigned by management. SUPERVISORY REQUIREMENTS Reports To: (Primary) Porter Supervisor, Assistant Porter Supervisor (Secondary) Guest Relations Manager Supervises: None EDUCATION/EXPERIENCE High school diploma or equivalent vocational training certificate. At Least six months of hospitality experience or equivalent, strong guest/customer service skills. Experience with property management system helpful. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. LICENSES/CERTIFICATIONS Valid driver's license with an acceptable abstract. KNOWLEDGE, SKILLS, & ABILITIES Ensure familiarity with all Hotel services and features. Friendly, outgoing personality and professional demeanor. Ability to work independently, deal with interruptions and to successfully manage multiple tasks. Working knowledge of basic office machines and computer software (word, excel, outlook) and use of application. Basic mathematical skills. Ability to drive and operate manual and automatic transmission vehicles. Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ability to research, locate, organize, and retrieve resources and information relating to guest needs/request. Creativity to solve new or unique guest issues. Ability to input and access information in a property management system/application. Must have ability to work harmoniously in a team setting with fellow workers, guests and management. Must be highly organized, detail-oriented and have the ability to multi-task. Be knowledgeable about service vendors i.e.; baggage companies, taxi, shuttle and have the ability to recommend restaurants , point of interest , tour activities, and entertainment venues . Must exhibit a poised and professional image and good voice image. Must be able to work various days and/or evenings including weekends and holidays pending business demands. PHYSICAL AND MENTAL DEMANDS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuously stands at porter's desk, with frequent walking, running, bending and stooping. Frequently pushes and pulls up to 110 pounds, lifts up to 50 pounds and carries up to 20 pounds. Continuously uses visual and hearing skills. Must be physically able to access all work areas and perform all task and services required to fully perform the requirements of the job. Physical hazards may be present. Requires working under deadlines and pressure; dealing with difficult people or situations involving customer service issues; and establishing and maintaining cooperative and productive work relationships. Must have outgoing, positive attitude in dealing with guests, management and employees. Requires ability to speak clearly to staff, managers and guests to give instructions and explanations; ability to listen to and understand managers, staff and guests; ability to receive and give instructions via telephone, computer messages, face- to- face, and in writing . Able to handle multiple priorities; anticipate needs of the company and guests; resolve basic customer service issues. WORK ENVIRONMENT Ability to work any days or hours. Outdoors in an area that is exposed to humidity, noise, and vehicular exhaust.

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities Because of the business volume, bussers may be used at Hard Rock Cafe. They are directly responsible for the maintenance and upkeep of the restaurant, which allows other departments to focus on the guests. Clearing dirty tables. Resetting tables. Sweeping the floor. Emptying trash cans. Stocking ice/products. Maintaining a clean and organized back dock area. Pre-bussing tables. Having a sense of urgency. Assisting and communicating with hosts, servers and other bussers. In some Cafes: removing ketchups; refilling guests' drinks and setting up bar pre- mixes. This reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, CERTIFICATIONS High School diploma or GED equivalent. SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement. This Cafe may cross-train the Servers and the Bussers. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Server job description for details. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

As an integral part of a team, the Bus help is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to assisting Servers in providing quality food and beverage service to guest courteously and efficiently. During breakfast meal periods direct guest to buffet tables and offer to deliver food and beverage orders to guest table accordingly to hotel standards. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service. Assist with maintaining par levels of the general inventory ESSENTIAL FUNCTIONS Maintain complete knowledge of and comply with all department policies and service and procedures and standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as needed. Anticipate guest needs, respond promptly and acknowledge all guest, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set-ups. Maintain knowledge of and strictly abide by state liquor regulations. Complete opening side duties: Check station assignments and complete work to be done. Transport supplies from the storeroom to the restaurant as assigned. Stock condiments and supplies as laid in departmental standards. Pick up bread supply from the bake shop. Check ice cream for sufficient supply. Pickup from Bake shop if needed more. Set up and chip station as assigned as laid down in departmental standards. Retrieve clean linen from Laundry and stock in restaurant. Stock and polish all side station wares to the levels required for business. Arrange and set tables according to floor plan. Prepare and set lanterns on all tables. Set tables Attend Pre-Meal meetings. Serve water to all guest Serve bread and butter, also potato chips. Serve coffee, tea and other designated non-alcoholic beverages. Remove solid wares and other items from tables assigned promptly without inconveniencing guest. Transport tray from restaurant to breakdown area; and separate wares and food. Monitor and maintain cleanliness of assigned areas. Clean and reset tables immediately after guest departs. Place additional utensils and wares on table as needed. Change soiled ashtrays. Prepare, lift and breakdown of bus trays. Restock wares in side stations throughout shift. Complete closing duties as assigned: Breakdown chip, bread and dessert stations. Return remaining desserts to the bake shop Retrieve all lanterns from tables and store properly in designated area. Drop off remains linen to laundry department. Restock items for next service. Breakdown side stations. Secure all supplies at end of shift Leave duty after reporting to Manager on duty. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: House Without A Key Manager & Assistant Manager Supervises: None EDUCATION/EXPERIENCE Minimum one (1) year experience as a Bus person or Server. High school diploma or equivalent vocational training certificate. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. LICENSES/CERTIFICATIONS Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age in the County of Honolulu to serve alcoholic beverages. KNOWLEDGE, SKILLS, & ABILITIES Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately. Must be highly organized, detail-oriented and have the ability to multi-task, prioritize, organize and follow-up. Ability to maintain positive guest relations at all times. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen. Ability to carry/lift up to 50 lbs. Ability to stand/walk for up to 8 hours throughout work shift. Ability to reach up to 6 feet. Maintain stationary position for ½ to 1 hour throughout work shift. WORK ENVIRONMENT Outdoor, non-air conditioned restaurant environment. Exposure to hot, humid weather conditions. Variable noise levels.

Responsible for providing a safe and secure hotel environment for our guests and staff in an effective, professional and exceptional guest service manner. Directs and participates in proactive rounds and inspections of front and heart of the house areas. Assists with hotel safety and loss prevention efforts, accident reporting and prevention, emergency preparation and response, conducting investigations and providing timely follow-up and reports concerning all hotel safety and security related issues. Oversees the contracted security staff on shift and ensures contract staff follows all company and legal policies and procedures and is fully trained. Assists with training staff and management in all safety issues and actively work with hotel managers on safety and security. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Provides a safe and secure hotel environment: Safeguards the premises and surrounding areas to deter harm or property loss: Ensures daily security of the building to prevent unauthorized access. Monitors and patrols the buildings and grounds: Ensures there is no unauthorized activity taking place on the grounds or inside the building. Observes all individuals entering and exiting the premises, noting unusual circumstances or safety violations. Utilizing cameras, monitors all incoming and outgoing traffic on the property, looking out for any unusual or suspicious behavior Engages the police department for assistance and escort off property if warranted. Monitors the CCTV and perimeter alarm system to ensure they are functioning properly and that staff are in compliance with all policies and procedures. Monitors weather and road conditions: Notifies ground personnel when necessary. Assists with hotel safety and loss prevention efforts, accident reporting and prevention, emergency preparation and response: Addresses all emergencies promptly: Act swiftly in medical, fire, mechanical, water, and electrical emergencies, assessing and notifying appropriate staff. Monitors activity by outside visitors and vendors. Maintain visitor log. Keeps a check on the automated computer control system of the building to respond to alarms, troubleshoot issues, and notify the relevant facilities staff. Enforces the hotel's safety programs. Oversees daily administration of the hotel's key control program. Enforces the hotel's employee entrance/exit and bag check policies. Protects and follows the HRH's policy and procedure for all keys and key controls. Escorts and witnesses cash drops when requested. Ensures locker inspections are occurring on a regular basis, or as determined by management. Collaborates with the Hotel's outsourced parking company and enforces the parking policy and procedures. Reports all violations of hotel and company policy to the Director of Safety and Security. Produces detailed and accurate reports to document all cases of loss, safety and policy violation activities. Supervises contracted security staff: Participates in the training of contracted security staff of all standard operating procedures and security protocol. Ensures contracted staff follow all company and legal policies and procedures. Works with the outside security vendor to schedule, review and discipline security officers. Assists the Director of Safety and Security with developing, implementing, monitoring and evaluating the HRH's safety and security Standard Operating policies and procedures, including emergency preparedness, asset protection and compliance with OSHA standards. Performs all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Director of Safety and Security Supervises: Security Dispatch Offers, Contract Security Site Supervisors and Security Officers. EDUCATION/EXPERIENCE A minimum of three (3) years' experience in security services or law enforcement or equivalent. At least one (1) year experience in a supervisory or leadership capacity. Previous experience in a hotel or customer service industry highly desirable. Any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position. OSHA training certification preferred. LICENSES/CERTIFICATIONS State of Hawaii Guard Card required First Aid/CPR/AED Certification KNOWLEDGE, SKILLS, & ABILITIES . Training in law enforcement techniques, highly desirable Ensure familiarity with all hotel services and features. Thorough knowledge of local, State and Federal laws pertaining to the activities of safety and security staff is required. Thorough knowledge of HIOSH/OSHA regulations. Knowledge and use of computers and software (Outlook, Word, Excel and PowerPoint) is required. Working knowledge of hotel emergency procedures. MENTAL DEMANDS Must be able to perform under stressful or emergency conditions while maintaining a courteous and professional demeanor. Must be able to work collaboratively with other team members. Must be able to manage time effectively and possess organizational skills. Able to anticipate guest needs; respond promptly and acknowledge all guests. Maintains the utmost confidentiality and privacy. Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations. Requires concentration, alertness and attention to detail. PHYSICAL DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Seldom or Never Sitting X Climbing X Stooping, kneeling, crouching and/or crawling X Standing X Walking X Handling or fingering X Eye-hand-foot coordination X Use of vision X Activity Less than 25 lbs 25 to 50 lbs. More than 50 lbs. Pushing X Pulling X Lifting X Carrying X COMMUNICATION DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Never Talking (in-person) to co-workers X Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.) X Talking (in-person) to the public (including guests) X Talking on the telephone and/or video conferencing X Written communication to co-workers X Written communication to business associates (i.e. outside contractors, vendors, etc.) X Written communication to the public (including guests) X Supervising employees or monitoring services provided by outside consultants, vendors and suppliers X Responding to written or verbal requests from co-workers X Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.) X Responding to written or verbal requests from the public (including guests) X Training and/or giving verbal instructions X Training and/or giving written instructions X Receiving verbal instructions X Receiving written instructions X Reading X Visiting and/or working at other work sites X WORK ENVIRONMENT Primarily indoors, air-conditioned office Indoor/Outdoor, non-air conditioned Some exposure to variable temperature conditions Exposure to low to moderate noise levels.

The Director of Events oversees all aspects of generating business for the Events and Banquet Departments which include the coordination of corporate events; weddings; receptions; and other social celebrations to attain established financial goals for the hotel. He or she also provides leadership and direction to department staff to achieve a high level of guest satisfaction while maintaining the service standards set forth. ESSENTIAL FUNCTIONS Anticipates guests' needs; respond promptly and acknowledge all guests, however busy and whatever time of day; always Maintains positive guest relations; assist with resolving guest complaints to ensure their satisfaction; Familiarized with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Develop and coordinate the successful implementation of all special events and hotel social events. Coordinates with all support departments to initiate all aspects of each event. Negotiated contracts with entertainment providers as necessary and communicates with all support departments as needed for smooth event production. Drives sales revenue from soliciting and coordinating corporate events, weddings, receptions, and other social celebrations. Facilitate meetings and administer tour of facilities with customers to discuss objectives and strategies for receptions and events within the hotel. Works cooperatively with F&B and Executive management team to maintain a high level of service principles in accordance with established standards. Review guarantees and ensures estimate cost comply with established standards. Maintains accurate and detailed records of all client communications and related documentation. Ensures accuracy of Banquet Event Orders (BEO) and distributes to appropriate departments when authorized signatures have been obtained. Develop action plans to exceed the established financial and service goals set for the department. Administers corrective action as necessary to ensure financial goals are met. Promote conference/event services by attending professional meetings, seminars, and trade show expos with appropriate brochures and publications. Develops networking opportunities and facilitates meetings with prospective clients to promote the hotel and its facilities and secure business. Reviews the daily activities within the hotel, including house count, forecast covers for each outlet, catering activity, purchases, meetings and appointments, VIP's/special guests. Establishes priorities and assigns production for staff to execute. Reviews status of business, schedules, bookings, and all other information pertaining to department operations. Establishes a departmental manual identifying all policies and procedures relevant to booking functions. Ensure that staff are knowledgeable of such policies and service standards to assist them in selling the facility. Directs administrative details such as financial operations and dissemination of promotional materials. Responds to inquiries in a prompt manner. Fosters a cooperative and safe working climate and maintains efficient productivity to enhance quality of product. Coordinates recruitment with Human Resources in filling open positions within the department. conduct interviews and make recommendations for hire. Establishes individual goals and monitors performance of staff. Conducts scheduled performance appraisals, training, and disciplinary action. Attend all meetings and training sessions organized by hotel management for the position. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Director of Food & Beverage Supervises: Catering Managers, Banquets Manager EDUCATION/EXPERIENCE High school diploma or equivalent vocational training certificate. A BS in Hospitality is preferred. Minimum five (5) years of experience working as a Director of Events, Catering, or similar position with large operational responsibilities at a 4-star Hotel or Restaurant; or any combination of education and experience which would provide the necessary knowledge, skills, and abilities required in performing the essential functions of this position. Fluency in Japanese language is preferred. LICENSES/CERTIFICATIONS Possesses valid Liquor Commission Manager's Card. KNOWLEDGE, SKILLS, & ABILITIES Must be detail-oriented and have the ability to multi-task. Able to maintain positive guest relations at all times. Possesses comprehensive knowledge of hotel food and beverage operations and cost controls. Possesses comprehensive knowledge of all catering services and food service techniques. Possesses strong knowledge of computer programs such as Word, Excel, Outlook, and Internet Explorer. Possesses strong knowledge of various sales and marketing tools, techniques. Possesses strong mathematical skills. Possesses strong written and verbal communication skills. Possesses good management and organizational skills. Possesses knowledge of federal and state health laws, regulations, and safety codes. Able to work effectively with various types of customers. Able to supervise a large number of staff working in various environments. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift items up to 25 lbs. Ability to reach overhead Ability to endure various physical movements throughout the work areas. Maintain stationary position for extended hours throughout work shift. WORK ENVIRONMENT Indoor, air conditioned environment. Outdoor, non-air conditioned environment. Exposure to variable temperature conditions. Variable noise levels. Restaurants and touring of hotel property with clients

As an integral part of a team, Laundry Worker II is responsible for continuously looking for ways to improve each guest's experience from providing Quality controls in laundering linen for guests' comfort Precise formula for wash cycles in chemical distributions and weight distributions of linen into washer Sorting of all soiled and linen and terry towels in chute and bringing carts to Laundry Sorting of all washed linen and towels and sorting for run through the ironer or to be dried in the dryers. ESSENTIAL FUNCTIONS Arrive to work on time and be ready to work at the workstation at the scheduled starting time. Sort all soiled and linen and terry towels in chute and bringing carts to Laundry Load washers according to the classification of work, using the appropriate formula chart. Washing linen, towels, and table linens. Unload linen from the washers. Sort all washed linen and towels and run through the ironer or to be dried in the dryers. Transport the towels and F&B linens to the dryer station. Assist your fellow- workers in other areas of the operation when you complete your assigned duties. Report any repairs and maintenance on equipment to your supervisor. Make sure your area is clean and tidy at the end of the day. Use correct cleaning chemicals for designated surfaces, according to compliance in Bloodborne, SDS, and Lock Out/TAG OUT, OSHA and safety regulations. Exercise safety ergonomics. Be sure to keep all the empty carts in line in the hallway. Perform any other assignments given by the Supervisor. Sort all soiled and clean linen and be able to keep a good laundry production flow. SUPERVISORY REQUIREMENTS Reports To: Laundry Manager, Laundry Coordinator Supervises: None EDUCATION/EXPERIENCE Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position LICENSES/CERTIFICATIONS None KNOWLEDGE, SKILLS, & ABILITIES Must have the ability to multi-task. Fluency in English both verbal and non-verbal. Ability to work cohesively with coworkers as part of a team, follows directions thoroughly. Ability to read and understand proper lifting, MSDS, Bloodborne, OSHA regulations PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand/walk/bend/reach over shoulder/squat/lift/ grasp/climb/pull/sweep/mop and push during 8 hours work shift. Ability to exert physical effort in transporting minimum of 50 pounds to 150 (with wheeled assistance) Ability to bend, push carts above 75 lbs of linen. Maneuver cart and equipment Endure various physical movements throughout the work areas for the entire shift. WORK ENVIRONMENT Indoor, air conditioned environment. Outdoor, non-air conditioned restaurant environment. Exposure to variable temperatures, heat, and weather conditions. Variable noise levels, constant interruptions Flexible in various shifts and days off Exposure to fumes; dusts; chemicals; and odor discrepancies

The Utility Steward assists the Food & Beverage Division in providing exceptional quality and service for its guests by maintaining the sanitation and cleanliness of all food & beverage equipment. They also complete assigned cleaning projects and perform operational maintenance within the specifications and safety standards set forth by the Hotel. ESSENTIAL FUNCTIONS Clean, wash, and sanitize all chinaware, glassware, and silverwares belonging to the food & beverage operation. Set up and organize work station with designated supplies and equipment; report shortages to supervisor. Replenish supplies as needed throughout the shift. Maintain cleanliness, sanitation and organization of assigned work areas. Clean designated equipment, sinks refrigerators/freezers, service areas, walls, drains, and kitchen / cafeteria / dumpster / compactor areas, following all sanitation requirements as assigned. Store cleaned kitchen equipment within their designated areas. Dispose of all food and chemical waste in a proper and safe manner, adhering to current safety and sanitation practices. Maintain cleanliness and working condition of garbage disposal and grease traps. Sweep and mop all floors in kitchen and dining areas regularly. Clean spills in kitchen and work areas immediately. OTHER FUNCTIONS Anticipate guests' needs; respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Help resolve guest complaints, ensuring guest satisfaction. Meet with Chief Steward/Assistant Chief Steward to review assignments, anticipated business levels, changes and other information pertinent to the day's scheduled activities. Handle all wares carefully to prevent breakage and loss. Use correct cleaning chemicals for designated items according to OSHA regulations and hotel requirements. Assist to communicate additions or changes to the assignments as they arise throughout the shift. Report any damages, maintenance problems or safety hazards to the supervisor. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Chief Steward, Assistant Chief Steward Supervises: None EDUCATION/EXPERIENCE High school diploma or equivalent vocational training certificate. One (1) year of experience in food service, janitorial, or related field required; or any combination of education and experience which would provide the necessary knowledge, skills, and abilities required in performing the essential functions of this position. KNOWLEDGE, SKILLS, & ABILITIES Ability to prioritize and multi-task in a fast-paced working environment. Ability to adhere to all Health Department, sanitation and safety regulations as required by the Hotel. Knowledge of proper sanitation regulations and proper chemical handling preferred. Knowledge strong verbal and written communication skills. Must be highly organized, detail-oriented and have the ability to multi-task. Ability to maintain positive guest relations at all times as position will have contact with guests. Ability to arrive to work on time and be ready to work at the assigned station at the scheduled starting time. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires frequent lifting and moving of rubbish bins, boxes, crates, and equipment weighing up to 50 lbs. Requires moving of heavy equipment that can weigh up to 250 lbs. with wheeled assistance. Requires considerable walking and standing for the majority of duties. May also require frequent kneeling and bending to reach low areas. WORK ENVIRONMENT Indoor air conditioned environment. Outdoor - exposure to all types of weather conditions Exposure to variable noise levels. Exposure to fumes; dusts; chemicals; and other odor hazards. Exposure and handling of a variety of commercial detergents, cleaning solutions and cleansers.

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create “Raving fans” This reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED SKILLS Remaining calm in a hectic, fast-paced Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time Ability to sit for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Maintaining HRC's 5 core Values and Mission Statement This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Posted Thursday, December 4, 2025 at 3:00 PM LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." Position Summary The Director of Sales is responsible for developing and executing strategic sales initiatives. This role drives revenue through strategic partnerships, direct sales efforts, market-specific campaigns, and brand positioning across all segments, ensuring alignment with the hotel's luxury standards and overall business goals. Essential Functions & Responsibilities In collaboration with the Director of Commercial Strategy, develops and implements comprehensive sales strategies and goals to grow market share and revenue from inbound travel, particularly leisure, group, and wholesale segments. Assists with setting sales strategies to achieve overall property goals for both rate and occupancy. Establishes and maintains strong business relationships with key accounts, travel agencies, wholesalers, tour operators, industry influencers, media, cultural partners and key community and strategic partners for continued maximized brand exposure, and to generate group, transient, and convention business. Collaborates with global sales offices, destination management companies, and tourism boards to promote the hotels. Serves as the hotel's brand ambassador, attending sales missions, trade shows, industry meetings and networking events as required. Maintains effective awareness and networking of hospitality industry sales & marketing-related activities, trends, conditions, resources and opportunities. Monitors and analyzes market trends, competitor activities, and customer insights to adjust strategies and remain competitive. Researches, analyzes and monitors financial, technological and demographic factors to capitalize on market opportunities and minimize effects of competitive activity. Determines agencies and suppliers of record and negotiates contract terms and conditions for major sales-related services. Supports the sales team in conducting regular sales calls, hotel site inspections and familiarization tours with travel partners, both on-island and in-market. Maintains proactive communications with the Leadership Committee and Corporate executives on current and long-range strategic planning. Provides assessments and regular updates on long-term sales plans with respect to progress, successes, challenges and outstanding goals and deliverables. Communicates regularly with Revenue Management and the Director of Commercial Strategy to ensure that pricing is appropriate. Adjusts selling strategies as needed. Provides leadership, mentorship, training, and career development to team members supporting the sales function. Fosters a positive, high-performing culture with a focus on service excellence, accountability and continuous improvement. Ensure goals for each individual are set and meets regularly with direct reports to ensure progress. Helps to manage the Sales budget, forecasting expenses and return on investment (ROI). Supports the Rooms Revenue budget strategy and execution to accomplish hotel and sales goals and oversight of rate yield management. Maintains essential data and records required for the preparation of monthly statistical reports documenting sales and marketing results. Performs all other duties as may be required or assigned. Supervisory Requirements Reports To: Director of Commercial Strategy Supervises: Associate Director of Sales, WRSO Group Sales Manager, WRSO Sales Manager, Conference Services Manager Education / Experience High school diploma or equivalent vocational training certificate. College-level studies/degree(s) in General Business, Sales and Marketing or Communications preferred. Minimum five (5) years experience of progressively responsible experience in hotel Sales. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. Valid driver's license and satisfactory driving record. Knowledge, Skills & Abilities Goal-driven, inclusive, highly communicative and motivational management style. Impeccable attitude and presentation, engaging, trustworthy and persuasive personality. Professional demeanor & appearance. Superior written and oral communications skills. Strong financial skills relative to budget planning and management. Strong leadership skills, ability to plan, execute and multi-task various projects and events; detail oriented and organized; team-oriented player. Excellent customer service and people skills. Ability to anticipate guest needs; respond promptly and acknowledge all guests. Must have an understanding of sales/economic trends in the tourism/travel industry. Working knowledge of computer operations and software (MS Word, MS Outlook, Excel, MS Office, and PowerPoint). Ability to effectively and professionally present to an audience of all sizes. Mental Demands Must be able to exercise discretion and independent judgement. Must be results-oriented. Wide degree of creativity, innovation, flexibility and ability to adapt to change is needed. Requires the ability to read and perform mathematical calculations. Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. Must be able to work collaboratively with other team members. Must be able to work without daily supervision. Physical Demands Typical physical demands include: Climbing, stooping, kneeling, crouching and/or crawling; standing; walking; handling or fingering; eye-hand-foot coordination; use of vision. Carrying or pushing or pulling or lifting loads typically less than 50 lbs. Communication Demands This role requires frequent speaking and writing in person, on the telephone, and via written correspondence to co‑workers, business associates, and the public. Work Environment Primarily work indoors in an air‑conditioned environment. Frequently interacts with people, including vendors, guests, employees, staff, and corporate representatives. Frequent travel required outside of hotel for business-related activities to include local, outer island, domestic, and international. Flexible work hours required. Works with minimal supervision. Material or Equipment Directly Used Uses a laptop or personal computer, cellular phone, and other office machines and equipment such as a calculator, telephone, copy machine, fax machine, and other equipment as required, and various office supplies and writing instruments to carry out duties. Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America #J-18808-Ljbffr

Responsibilities The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart). Making drinks to spec recipe. Demonstrating responsible alcohol service. Serving food. Handling cash & other forms of payment. Making proficient sales transactions - using a point-of-sale system. Properly checking I.D.s - for guests who appear to be under 30 years old. Maintaining proper cash drawer balances. Directing guests to areas/restrooms. Demonstrating impeccable product knowledge. Suggestive selling - using proven techniques. Maintaining a clean and organized bar area. Maintaining proper product pars - through bar pulls & inventories. Stocking liquor, beer, wine and glassware throughout the shift. Properly labeling, dating, covering and refrigerating prepped items for the bar. Maintaining a proper 3-compartment sink - properly sanitizing equipment, utensils, and glassware. Performing opening, closing & side duties - setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc. Answering questions - accurately and politley. Creating memorable experiences. Entertaining guests to create “Raving fans". This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, CERTIFICATION High School diploma or GED equivalent. 2 plus years of high volume bartending experience is required. In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this). SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS In some U.S. states, a legal minimum age is required to serve food & alcohol - check with the person interviewing you to ensure you meet these requirements. Follows all food safety & sanitation procedures. Practicing all general safety standards. Performing duties which require bending & reaching. Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement.

As an integral part of a team, the Pool Service Attendant is responsible for continuously looking for ways to enhance each guest interaction, from creating an elevated arrival experience, to providing anticipatory service, as well as being a knowledgeable and gracious representative of Halekulani. The Pool Service Attendant will prepare the deck for service and always maintain cleanliness while ensuring Halekulani's standards of service. The Pool Service Attendant is responsible for assisting guests with seating and towels, taking food and beverage orders, delivering orders, and passing amenities in a professional and timely manner. This team member will collect and process F&B check payments, perform closing reconciliations, and clean the pool and deck upon closing. ESSENTIAL FUNCTIONS Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment Adhere to all Hotel and Pool standard operating procedures Monitor and maintain cleanliness, sanitation, and organization of assigned work areas always Ensure a safe pool environment for both guests and families through attentive supervision Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.) Provide thoughtful, anticipatory, and gracious service Provide guests with lounge chair covers, pool and beach towels according to SOP Provide or offer water service within 5 minutes of guest seating Provide guest with assigned amenities throughout the day Maintain knowledge of: State liquor laws and regulations Table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set up All menu items, key ingredients, preparations, and method of presentations All liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes Particular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list Record guest names, room numbers and special preferences in Open Table Take food & beverage orders, utilizing suggestive upselling techniques and make note of dietary needs Input orders into POS system and ensure transmission of beverage order is verified at the bar Retrieve all food and beverages items and promptly serve to the guest Collect payment and perform proper check settlement procedures Report tips at the end of the assigned shift Complete opening and closing side duties as assigned Pick up all empty glassware or beverages and towels from poolside Offer alternatives when a guest request is not available Try to resolve guest complaints, and inform management of the opportunity in a timely manner Prioritize duties while remaining visible and productive Report all injuries and accidents to the Manager on Duty (MOD) and Security immediately Report any suspicious activity immediately to security and management Communicate respectfully with fellow staff members Clear all towels and items left behind to prepare for the next guest Routinely ‘circle' your section of the pool desk to check-in on guests and offer service or assistance Maintain knowledge of hotel outlets, events, and local attractions Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Pool Manager, Director of Spa & Wellness Supervises: None EDUCATION/EXPERIENCE Required minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, Guest Service-related position, in a comparable environment High school diploma or equivalent vocational training certificate Prior culinary and guest relations training preferred Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position LICENSES/CERTIFICATIONS Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age (18) in the County of Honolulu to serve alcoholic beverages CPR certification KNOWLEDGE, SKILLS, & ABILITIES Ability to work in a high volume, fast paced outdoor luxury environment, with excellent communication skills and a professional, even-tempered personality. Ability to anticipate guest needs, practice emotional intelligence and respond promptly Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately Must be highly organized, articulate, meticulous and have the ability to multi-task and prioritize Ability to always maintain positive relations with guests and fellow staff members Ability to access and input information into P.O.S. system operation and manual procedures Must have knowledge of and strictly abide by state liquor regulations PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand/walk for up to 8 hours throughout work shift Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen Ability to carry/lift up to 50 lbs. Ability to reach up to 5 feet Maintain stationary position for ½ to 1 hour throughout work shift Able to work days, weekends and holidays WORK ENVIRONMENT Outdoor, non-air conditioned pool and restaurant environment Exposure to direct sun, heavy rain, high winds, hot and humid weather conditions Variable noise levels

As an integral part of a team, the Commis de Cuisine 2 is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to helping the operations in the preparation of the food in Orchids Kitchen in accordance with departmental quality standards and specifications. Maintains the organization, cleanliness and sanitation of work areas and equipment. ESSENTIAL FUNCTIONS Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards Correct maintenance and use of equipment Use equipment only as intended. Maintain positive coworker relations Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Help resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Meet with Sous Chef to review assignments, anticipated business levels, changes and other information pertinent to the job performance. Complete opening duties: Clean the hand often as soon as you need Set up workstation with required Mis en place, tools, equipment, and supplies. Establish priority to do the mise en place Inspect the cleanliness and working condition of all tools, equipment, and supplies. Check production schedule and be ready on time for the service Start prep work on items needed for service. Inform the Sous Chef or the chef of any shortages before the item runs out. Assist the operations as required to ensure optimum service to guests. Maintain proper storage procedures as specified by Health Department and Hotel requirements. Minimize waste and maintain controls to attain forecasted food cost. Inform the Sous Chef or Chef of any excess items that can be utilized. Be sure the worktables are disinfected and sanitize before you will use. In the service time assist your supervisor to cook well and to do a nice presentation. Transport empty, dirty pots and pans to the pot wash station. Direct and assist Stewards in order to make clean-up a more efficient process. Breakdown workstation and complete closing duties: Return all food items to the proper storage areas. Rotate all returned products. Wrap, cover, label, and date all items being put away. Straighten up and organize all storage areas. Clean up and wipe down food prep areas, reach-ins/walk-ins, and shelves. Return all unused and clean utensils/equipment to the specified locations. Restock items that were depleted during the shift. Verification of the temperature of refrigeration of it's position Review status of work and follow-up actions required with the Commis 3 or Sous Chef or Chef before leaving. Help the operation with mise en place and production and the service time cooking. Perform all other duties as may be required or assigned. Write the listing for the mise en place for the next day for your position. And writing the listing for the big mise en place for the day coming. All time respect the Safety manner and the health manner. SUPERVISORY REQUIREMENTS Reports To: Supervisor (Commis 3, Chef de Partie, Sous Chef, Chef de Cuisine, Executive Chef) Supervises: None EDUCATION/EXPERIENCE Minimum 2 years' experience High school diploma or equivalent vocational training certificate, prior restaurant service and guest relations experience preferred. LICENSES/CERTIFICATIONS Servsafe certification Culinary certification KNOWLEDGE, SKILLS, & ABILITIES Ensure familiarity with all hotel services/features to respond to guest inquiries accurately. Must be highly organized, detail-oriented and have the ability to multi-task. Ability to maintain positive coworker relations Ability to expand/condense recipes. Comprehend and follow recipes. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to exert physical effort to transport up to 50 pounds. Ability to endure various physical movements throughout the work areas. Ability to reach 7 feet. Maintain a stationary position for up to 8 hours throughout work shift. WORK ENVIRONMENT Orchids and Main Kitchen Indoor, air conditioned office Indoor/Outdoor, non-air conditioned Exposure to variable temperature conditions. Exposure to variable noise levels. Exposure to dust, chemicals, fumes, mites, and/or odor hazards.

As an integral part of a team, the Floral Attendant is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to being responsible for flower arrangement needs of hotel, patrons and guests. Assist where necessary to ensure optimum service in creativity and quality standards to guests and restaurant outlets. Must have knowledge & understanding of plants and Florals, keeping in mind the “simple elegance” of the hotel. Must be able to create innovative and creative floral concepts. ESSENTIAL FUNCTIONS Greet and acknowledge all arriving/departing guests. Maintain cleanliness, sanitation, and organization of work areas at all times. Maintain complete knowledge of: Departmental opening and closing procedures. Daily staffing requirements, assignments, and documentations. Anticipate internal/external guests' needs, respond promptly and acknowledge all guests. Be flexible to accommodate needs of internal/external guests and handle multiple priorities. Maintain positive internal/external guest relations at all times. Resolve internal/external guest complaints, ensuring internal/external guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Prepare and check amenity forms/requests, review priorities for the day with supervisor. Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such and ensure security of keys. Assist in accurate & consistent charge of orders. Inspect & water public areas flower arrangements and upkeep standards and creativity in styles. As assigned by supervisor, takes daily inventories of flowers in storage to reduce over-ordering. Assist coworkers with their job functions where needed to ensure optimum cleanliness, quality and service standards compliance in flower arrangements for guests, patrons and management. Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs, coordinate to put out of order if needed. Accommodate internal/external guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items. Document pertinent information in department log book. Review flower orders and requests for the week. Assist in cost controls inventories, expenses, monitor any waste. Ensures invoices are correct and product, supplies received. Innovate and create new floral concepts, theme festivities needs. Clean up work areas. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Head Florist and Floral Sales Designer Supervises: None EDUCATION/EXPERIENCE Minimum of 1 year proven experience in floral arrangement and design and/or certification of formal design such as Sogetsu, Contemporary, European & Bridal design concepts. High school diploma or equivalent vocational training certificate Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. LICENSES/CERTIFICATIONS N/A KNOWLEDGE, SKILLS, & ABILITIES Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately. Must be highly organized, detail-oriented and have the ability to multi-task. Ability to maintain positive guest relations at all times. Knowledge of proper lifting techniques and working with chemicals. Understanding the compliance in OSHA regulations & safety priorities PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 lbs. Ability to stand/walk for up to 8 hours throughout work shift. Endure various physical movements throughout the work areas & shifts to include standing, walking, reaching, cutting, squatting, bending, lifting, sitting, reaching hand over hand. Be flexible to work various shifts & days. WORK ENVIRONMENT Indoor, air conditioned environment. Outdoor, non-air conditioned restaurant environment. Exposure to hot, humid weather conditions. Variable noise levels.

Posted Thursday, December 4, 2025 at 3:00 PM LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." POSITION SUMMARY The Director of Asia Sales is responsible for developing and executing strategic sales initiatives targeting key Asian markets, including Japan, Korea, China, and other emerging segments for the Halekulani and Halepuna hotels. This role drives revenue through strategic partnerships, direct sales efforts, market-specific campaigns, and brand positioning across all Asian segments, ensuring alignment with the hotel's luxury standards and overall business goals. ESSENTIAL FUNCTIONS & RESPONSIBILITIES In collaboration with the Director of Commercial Strategy, develops and implements comprehensive sales strategies and goals to grow market share and revenue from Asian inbound travel, particularly leisure, group, and wholesale segments. Assists with settings sales strategies to achieve overall property goals for both rate and occupancy. Establishes and maintains strong business relationships with key accounts, travel agencies, wholesalers, tour operators, industry influencers, media, cultural partners and key community and strategic partners for continued maximized brand exposure and to generate group, transient, and convention business. Collaborates with global sales offices, destination management companies, and tourism boards to promote the hotels throughout Asia. Serves as the hotel's brand ambassador for the Asia market, attending sales missions, trade shows, industry meetings and networking events as required. Maintains effective awareness and networking of hospitality industry sales & marketing-related activities, trends, conditions, resources, and opportunities. Monitors and analyzes market trends, competitor activities, and customer insights to adjust strategies and remain competitive. Researches, analyzes and monitors financial, technological and demographic factors to capitalize on market opportunities and minimize effects of competitive activity. Determines agencies and suppliers of record and negotiates contract terms and conditions for major sales related services. Supports the sales team in conducting regular sales calls, hotel site inspections and familiarization tours with Asian travel partners, both on-island and in-market. Maintains proactive communications with the Leadership Committee and Corporate executives on current and long-range strategic planning. Provides assessments and regular updates on long-term sales plans with respect to progress, successes, challenges and outstanding goals and deliverables. Provides leadership, mentorship, training, and career development to team members supporting the Asia sales function. Fosters a positive, high-performing culture with a focus on service excellence, accountability and continuous improvement. Ensure goals for each individual are set and meets regularly with direct reports to ensure progress. Develops and manages the Asia Sales budget, forecasting expenses and return on investment (ROI). Supports the Rooms Revenue budget strategy and execution for the Asia market to accomplish hotel and sales goals . Maintains essential data and records required for the preparation of monthly statistical reports documenting sales and marketing results. Performs all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Director of Commercial Strategy EDUCATION/EXPERIENCE High school diploma or equivalent vocational training certificate. College-level studies/degree(s) in General Business, Sales and Marketing or Communications preferred. Minimum five ( 5) years' experience of progressively responsible experience in hotel Sales functions Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. Valid driver's license and satisfactory driving record. KNOWLEDGE, SKILLS, & ABILITIES Fluent in written and spoken Japanese and English. Chinese or Korean speaking preferred but not required. Goal-driven, inclusive, highly communicative and motivational management style. Impeccable attitude and presentation, engaging, trustworthy and persuasive personality. Professional demeanor & appearance. Superior written and oral communications skills Strong financial skills relative to budget planning and management Strong leadership skills, ability to plan, execute and multi-task various projects and events. Detail oriented and organized. Team-oriented player. Excellent customer service and people skills. Ability to anticipate guest needs; respond promptly and acknowledge all guests. Must have an understanding of sales & economic trends in the tourism/travel industry. Working knowledge of computer operations and software (MS Word, MS Outlook, Excel, MS Office, and PowerPoint). Ability to effectively and professionally present to an audience of all sizes. MENTAL DEMANDS Must be able to exercise discretion and independent judgement. Must be results-oriented. Wide degree of creativity, innovation, flexibility and ability to adapt to change is needed. Requires the ability to read and perform mathematical calculations. Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. Must be able to work collaboratively with other team members. Must be able to work without daily supervision. PHYSICAL DEMANDS Activity Over 2/3 of the time Climbing X Stooping, kneeling, crouching and/or crawling X Standing X Walking X Handling or fingering X Eye-hand-foot coordination X Use of vision X Activity Less than 25 lbs Pushing X Pulling X Lifting X Carrying X COMMUNICATION DEMANDS Activity Over 2/3 of the time Talking (in-person) to co-workers X Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.) X Talking (in-person) to the public (including guests) X Talking on the telephone and/or video conferencing X Written communication to co-workers X Written communication to business associates (i.e. outside contractors, vendors, etc.) X Written communication to the public (including guests) X Supervising employees or monitoring services provided by outside consultants, vendors and suppliers X Responding to written or verbal requests from co-workers X Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.) X Responding to written or verbal requests from the public (including guests) X Training and/or giving verbal instructions X Training and/or giving written instructions X X Receiving written instructions X Reading X Visiting and/or working at other work sites X WORK ENVIRONMENT Primarily work indoors in an air-conditioned environment. Frequently interacts with people, including vendors, guests, employees, staff, and corporate representatives. Frequent travel required outside of hotel for business‑related activities to include local, outer island, domestic, and international. Flexible work hours required. Works with minimal supervision. MATERIAL OR EQUIPMENT DIRECTLY USED Uses a laptop or personal computer, cellular phone, and other office machines and equipment such as a calculator, telephone, copy machine, fax machine, other equipment as required, and various office supplies and writing instruments to carry out duties. Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Halepuna Waikiki , 2233 Helumoa Rd, Honolulu, Hawaii, United States of America #J-18808-Ljbffr