Halekulani Hotel jobs

As an integral part of a team, The Porter Clerk is responsible for continuously looking for ways to improve each guest's experience. The Porter Clerk is responsible for assisting the operations of the Bell team including; helping guests into and out of the hotel, coordinating pick-up and delivery of guest's luggage/items, valet car as requested. Expected to provide exceptional guest experience to projecting a helpful attitude; provide all information and resources possible to fulfill the guests request and thoughtful anticipation of their needs. ESSENTIAL FUNCTIONS As the first point of contact, warmly greets and welcomes arriving guests and patrons as they enter the Hotel. Answer the phone in a courteous and professional manner within 2 rings. Coordinates guests 'requests / special services and communicates with appropriate departments. Coordinates collection and delivery of luggage in an efficient and timely manner; verifies that all transactions are recorded accurately in daily log. Receive and mark luggage by completing and attaching claim tags. Notify Guest Relations upon guest arrival to create seamless check-in procedure. Assist with moving vehicles if necessary. Recommends and provide accurate information and direction of local attractions, entertainment, facilities within or outside the property. Anticipates guests' needs, respond promptly. Respond to guest request via application (ALICE ) Performs administrative duties, such as updating logbook, directory, and reference email. Ensure the efficient delivery and collection of group luggage. Ensure all guest's valet experience are memorable, unique and as per the hotel's standard. Ensure that the guest has verified that all luggage has been accounted for. Assist guest with Long term luggage storage request/left luggage request. Works closely with other departments to rectify guest opportunities. Responsible to report any security or safety problems, safety hazards and potential security problems to Porter Supervisor. Maintain cleanliness, sanitation, and organization of work related areas at all time. Be the "eyes and ears "for security of the Hotel. Performs other related duties as may be required or assigned by management. SUPERVISORY REQUIREMENTS Reports To: (Primary) Porter Supervisor, Assistant Porter Supervisor (Secondary) Guest Relations Manager Supervises: None EDUCATION/EXPERIENCE High school diploma or equivalent vocational training certificate. At Least six months of hospitality experience or equivalent, strong guest/customer service skills. Experience with property management system helpful. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. LICENSES/CERTIFICATIONS Valid driver's license with an acceptable abstract. KNOWLEDGE, SKILLS, & ABILITIES Ensure familiarity with all Hotel services and features. Friendly, outgoing personality and professional demeanor. Ability to work independently, deal with interruptions and to successfully manage multiple tasks. Working knowledge of basic office machines and computer software (word, excel, outlook) and use of application. Basic mathematical skills. Ability to drive and operate manual and automatic transmission vehicles. Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ability to research, locate, organize, and retrieve resources and information relating to guest needs/request. Creativity to solve new or unique guest issues. Ability to input and access information in a property management system/application. Must have ability to work harmoniously in a team setting with fellow workers, guests and management. Must be highly organized, detail-oriented and have the ability to multi-task. Be knowledgeable about service vendors i.e.; baggage companies, taxi, shuttle and have the ability to recommend restaurants , point of interest , tour activities, and entertainment venues . Must exhibit a poised and professional image and good voice image. Must be able to work various days and/or evenings including weekends and holidays pending business demands. PHYSICAL AND MENTAL DEMANDS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuously stands at porter's desk, with frequent walking, running, bending and stooping. Frequently pushes and pulls up to 110 pounds, lifts up to 50 pounds and carries up to 20 pounds. Continuously uses visual and hearing skills. Must be physically able to access all work areas and perform all task and services required to fully perform the requirements of the job. Physical hazards may be present. Requires working under deadlines and pressure; dealing with difficult people or situations involving customer service issues; and establishing and maintaining cooperative and productive work relationships. Must have outgoing, positive attitude in dealing with guests, management and employees. Requires ability to speak clearly to staff, managers and guests to give instructions and explanations; ability to listen to and understand managers, staff and guests; ability to receive and give instructions via telephone, computer messages, face- to- face, and in writing . Able to handle multiple priorities; anticipate needs of the company and guests; resolve basic customer service issues. WORK ENVIRONMENT Ability to work any days or hours. Outdoors in an area that is exposed to humidity, noise, and vehicular exhaust.

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit ***************** Responsibilities The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Greeting guests. Answering questions - accurately and politely. Answering the phone. Making proficient sales transactions - using a point-of-sale system. Handling cash and other forms of payment. Maintaining proper cash drawer balances. Directing guests to areas/restrooms. Demonstrating impeccable product knowledge. Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). Maintaining a clean and organized store. Maintaining proper product stock levels - through retail pulls & inventories. Displaying Retail product - through HRC's visual display standards. Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. Assuring the complete satisfaction of each and every guest. Creating memorable experiences. Entertaining guests to create “Raving Fans”. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Must be at least 19 year old. SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities The Dishwasher position is responsible for maintaining cleanliness and sanitation standards of glassware, tableware, utensils, pots & pans using machine and manual methods. The dishwasher position is also responsible for maintaining a clean and sanitized dish area. PRIMARY RESPONSIBILITIES Maintaining a clean and organized dish room and work area. Cleaning dishes and operating a dish machine. Practicing safety and sanitation standards. Emptying trash bins Communicating professionally with co-workers and Front-of-the-House staff. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED equivalent In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this) SKILLS Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests and co-workers Maintaining HRC's 5 core Values and Mission Statement PHYSICAL DEMANDS Performing duties which require bending & reaching Lifting & transporting up to 100-pound containers, dish racks, and trashcans Standing or moving, for up to 8+ hours Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”) Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Demonstrate financial comprehension of the cafe's budget and P&L. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manage labor schedules in line with the cafe's budget and forecast models. Successfully run a department and/or cost center. Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Ability to engage with guests in regards to music both current and past. Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance. Support staff development and advancement along well-defined career paths. Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possess a self-motivated approach to their own personal and professional This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

As an integral part of a team, Laundry Worker II is responsible for continuously looking for ways to improve each guest's experience from providing Quality controls in laundering linen for guests' comfort Precise formula for wash cycles in chemical distributions and weight distributions of linen into washer Sorting of all soiled and linen and terry towels in chute and bringing carts to Laundry Sorting of all washed linen and towels and sorting for run through the ironer or to be dried in the dryers. ESSENTIAL FUNCTIONS Arrive to work on time and be ready to work at the workstation at the scheduled starting time. Sort all soiled and linen and terry towels in chute and bringing carts to Laundry Load washers according to the classification of work, using the appropriate formula chart. Washing linen, towels, and table linens. Unload linen from the washers. Sort all washed linen and towels and run through the ironer or to be dried in the dryers. Transport the towels and F&B linens to the dryer station. Assist your fellow- workers in other areas of the operation when you complete your assigned duties. Report any repairs and maintenance on equipment to your supervisor. Make sure your area is clean and tidy at the end of the day. Use correct cleaning chemicals for designated surfaces, according to compliance in Bloodborne, SDS, and Lock Out/TAG OUT, OSHA and safety regulations. Exercise safety ergonomics. Be sure to keep all the empty carts in line in the hallway. Perform any other assignments given by the Supervisor. Sort all soiled and clean linen and be able to keep a good laundry production flow. SUPERVISORY REQUIREMENTS Reports To: Laundry Manager, Laundry Coordinator Supervises: None EDUCATION/EXPERIENCE Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position LICENSES/CERTIFICATIONS None KNOWLEDGE, SKILLS, & ABILITIES Must have the ability to multi-task. Fluency in English both verbal and non-verbal. Ability to work cohesively with coworkers as part of a team, follows directions thoroughly. Ability to read and understand proper lifting, MSDS, Bloodborne, OSHA regulations PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand/walk/bend/reach over shoulder/squat/lift/ grasp/climb/pull/sweep/mop and push during 8 hours work shift. Ability to exert physical effort in transporting minimum of 50 pounds to 150 (with wheeled assistance) Ability to bend, push carts above 75 lbs of linen. Maneuver cart and equipment Endure various physical movements throughout the work areas for the entire shift. WORK ENVIRONMENT Indoor, air conditioned environment. Outdoor, non-air conditioned restaurant environment. Exposure to variable temperatures, heat, and weather conditions. Variable noise levels, constant interruptions Flexible in various shifts and days off Exposure to fumes; dusts; chemicals; and odor discrepancies

The Income Auditor collects and processes all daily hotel revenue postings and ensures that they are accurately reported in the General Ledger. They also assist the department in performing their required financial procedures to ensure financial responsibilities are handled in a timely manner. ESSENTIAL FUNCTIONS Collect/Audit paperwork from all revenue centers in the hotel, ensuring accuracy and compliance. Review and balance rebates, paid outs, miscellaneous charges to the PMS and POS systems and invoices for miscellaneous guest charges are processed regularly. Perform daily reconciliation of all point-of-sale systems. This would include but not limited to Infor HMS, InfoGenesis, Book4Time, and any other system that captures revenue in the hotel. Prepare and distribute a Daily Revenue Report of the day's revenue for management review. Maintain a complete and accurate filing of all PMS reports, InfoGenesis reports and miscellaneous source documentation. Ensure records with backup are kept in line with regulations and as per company policies. Assist with developing daily, monthly, quarterly, and yearly closing reports, and subsequent analysis of accounts and/or other balance sheet ledgers as directed. Answer inquiries to the Accounting department, including folio requests from guests, credit card inquiries from guests, and requests for information from other departments within the hotel. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Income Audit Manager, Assistant Financial Controller, Financial Controller Supervises: N/A EDUCATION/EXPERIENCE A Bachelor's Degree in Finance or Accounting and at least two years of Accounting or experience, or a combination of related education and experience is required. Hotel Accounting experience preferred LICENSES/CERTIFICATIONS None KNOWLEDGE, SKILLS, & ABILITIES Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ensure familiarity with all hotel services and features. Ability to perform job functions with attention to detail, speed and accuracy. Ability to multi‐task various projects and processes at the same time in order to meet deadlines Ability to prioritize and organize. Ability to be a clear thinker, remaining calm and resolving problems using good judgment. Ability to follow directions thoroughly. Ability to work cohesively with co-workers as part of a team. Ability to work with minimal supervision. Ability to maintain confidentiality of guest information and pertinent hotel data. Ability to maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Ability to resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Good communication skills (oral and written) to effectively interact with all departments and guests of the hotel. A strong understanding of Microsoft Office programs including Word, Excel, Outlook, Internet Explorer, and PowerPoint with an emphasis in advanced Excel, is required. Ability to present a physical, professional image. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exert physical effort in transporting banker boxes (25 pounds) to storage archive (located in office). Endure various physical movements throughout the work areas. Service functions will require frequent sitting, standing, and/or walking throughout the work shift. Office functions will occasionally require climbing /reaching, stooping, kneeling, crouching, and/or crawling Reach overhead 2 feet. Remain in stationery position for long periods of time (4-8 hours). Ability to visually see computer screen and work papers. WORK ENVIRONMENT Job involves working in: Indoor offices Under variable temperature conditions (hot or cold due to fluctuations with the air conditioner) Under variable noise levels Around dust and/or mite hazards (due to paper storage) Flexible work schedules based on required deadlines and system upgrades

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities Because of the business volume, bussers may be used at Hard Rock Cafe. They are directly responsible for the maintenance and upkeep of the restaurant, which allows other departments to focus on the guests. Clearing dirty tables. Resetting tables. Sweeping the floor. Emptying trash cans. Stocking ice/products. Maintaining a clean and organized back dock area. Pre-bussing tables. Having a sense of urgency. Assisting and communicating with hosts, servers and other bussers. In some Cafes: removing ketchups; refilling guests' drinks and setting up bar pre- mixes. This reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, CERTIFICATIONS High School diploma or GED equivalent. SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement. This Cafe may cross-train the Servers and the Bussers. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Server job description for details.

Oversees the daily operations of the laundry department which includes all aspects of the hotel's laundry operations including but not limited to rooms and food and beverage linen, spa and pool towels, guest laundry, employee uniforms, and dry-cleaning services. Ensures the efficient, safe and high-quality processing of all laundered and dry-cleaned items while maintaining standards consistent with the hotel's brand and guest service expectations. ESSENTIAL FUNCTIONS & RESPONSIBILITIES * Manages the daily laundry and dry-cleaning operations, including sorting, washing, drying, ironing, pressing, folding and distributing of all linen, towels, uniforms and guest garments. * Supervises and schedules laundry staff to ensure appropriate coverage and productivity. * Oversees quality control for all laundered and dry-cleaned items, ensuring items are handled with care and efficiency, ensuring timely delivery and guest satisfaction and processed in accordance with fabric care standards. Creates, updates and maintains Standard Operating Procedures. * Coordinates with housekeeping, Food & Beverage, Spa, Pool, and other departments to ensure linen availability, inventory accuracy, circulation and proper care of linen. * Maintains par levels and oversees inventory control of laundry and dry-cleaning supplies, detergents and chemicals. * Monitors and maintains commercial laundry and dry-cleaning equipment, coordinates with Engineering for preventative maintenance and repairs. Conducts site inspections of equipment with Engineering. * Trains staff on proper laundering and dry-cleaning techniques, equipment operation and guest service expectations. Ensures training manuals and checklists are updated. * Tracks and monitors departmental productivity, prepares reports and supports cost control. Plans, prepares, forecasts and manages laundry budget and capital budget/expenditures. Recommends laundry and dry-cleaning prices for review and adjustment. Contributes to cost saving measures for laundry and related areas. * Leads and provides daily oversight over the laundry staff. Hires, trains, develops and manages performance. Conducts employee performance reviews, manages schedule, and ensures accurate and timely payroll processing. Conducts daily huddles with housekeeping leaders and leads daily shift briefings. * Enforces safety protocols, infection control standards, and compliance with OSHA and chemical handling regulations. * Coordinates bids from external vendors by conducting thorough research on the product/service and conducts comparative pricing. * May participate in hotel committees (i.e. Safety Committee) as directed. * Stays updated on new developments, projects, ideas, technology, changes in laundry and dry-cleaning standards and regulations * Performs all other duties as may be required or assigned SUPERVISORY REQUIREMENTS Reports To: Executive Housekeeper Supervises: Laundry Worker, Laundry Coordinator, Marker/Sorter, Dry Cleaner, and Presser EDUCATION/EXPERIENCE * High school diploma or equivalent vocational training certificate. * Minimum three (3) years of technical training or experience in a commercial laundry and dry-cleaning operation, with at least 1 year in a supervisory or managerial role. * Dry Cleaner certified preferred. LICENSES/CERTIFICATIONS * None KNOWLEDGE, SKILLS, & ABILITIES * Thorough understanding and knowledge of laundry and dry-cleaning equipment and supplies * Reading, writing and oral proficiency in the English language, good spelling and grammar skills. * Strong leadership, team-building and communication (verbal, non-verbal and written) skills. * Must be highly organized, detail-oriented and have the ability to multi-task. * Financial and analytical skills necessary * Ability to maintain positive guest relations at all times. * Proficient in Microsoft Office products including but not limited to Outlook, Word, Excel, PowerPoint, Teams. MENTAL DEMANDS * Must be able to exercise critical thinking, solve problems and apply good judgment. * Requires the ability to read and perform mathematical calculations. * Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. * Must be able to work collaboratively with other team members. PHYSICAL DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Seldom or Never Sitting x Climbing x Stooping, kneeling, crouching and/or crawling x Standing x Walking x Handling or fingering x Eye-hand-foot coordination x Use of vision x Activity Less than 25 lbs 25 to 50 lbs. More than 50 lbs. Pushing x Pulling x Lifting x Carrying x COMMUNICATION DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Never Talking (in-person) to co-workers x Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.) x Talking (in-person) to the public (including guests) x Talking on the telephone and/or video conferencing x Written communication to co-workers x Written communication to business associates (i.e. outside contractors, vendors, etc.) x Written communication to the public (including guests) x Supervising employees or monitoring services provided by outside consultants, vendors and suppliers x Responding to written or verbal requests from co-workers x Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.) x Responding to written or verbal requests from the public (including guests) x Training and/or giving verbal instructions x Training and/or giving written instructions x Receiving verbal instructions x Receiving written instructions x Reading x Visiting and/or working at other work sites x WORK ENVIRONMENT Primarily indoors, with variable temperature conditions Exposure to variable noise levels Exposure to chemicals, fumes, and/or dust. Will be in contact with chemicals and materials normally found in office environments MATERIAL OR EQUIPMENT DIRECTLY USED Commercial washers, commercial dryers, flat work ironers, roller ironers, folding machines, steamers, pressing equipment laundry conveyor systems, dry cleaning machines, garment presses, form finishers, clothing conveyors and garment racks, water heating systems, chemical dispensers, lint collectors and ventilation systems, and labeling and tracking systems. Computer, calculator, telephone, copy machine, fax machine, and other equipment as required. NOTES This is not intended to list every task an employee may be expected to perform. Employees may be asked to carry out additional duties and follow other job-related instructions as directed by management. This document does not constitute an employment contract of any kind. Employment remains "at will," meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice. The company reserves the right to modify or update this job description as needed to reflect organizational requirements.

As an integral part of a team, the Guest Services Manager is responsible for directing all duties from opening to closing the hotel on a daily basis, interacting with all departments, patrons, employees, handling Japanese V.I.P. guests and dignitaries, and handling emergency situations with a focus on always ensuring that guests receive the best service and satisfaction during their visit. Responsible for training and retraining as well as conducting performance evaluation. This position requires proficiency in the Japanese language and also requires customary and regular exercise of independent judgment and discretionary powers in the day-to-day performance of job duties. ESSENTIAL FUNCTIONS Serves as a liaison between Hotel and Guests, while maintaining a high level of guest service. Meet, greet and make guests feel welcomed. Champions a super-user role responsibility of hotel operating system(s). Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development. Respond to guest needs and complaints with positivity, conduct thorough research to develop the most effective solutions. Keep updated on Japanese economy and tourism trends. Handles Assistant Manager related responsibilities with Japanese speaking guests and partnering with Front Office Manager on projects to enhance service to Japanese guests during their stay. Fosters a positive working environment with all departments and employees through effective communication and being present. Responds to all hotel emergencies as first responder. Knows all safety and understands emergency procedures. Understand accident prevention policies. Ensure yearly Safety duties are completed (hurricane/fire drills). Assist with revising, translating and proofreading hotel forms and document in Japanese. Reviews Japanese language brochures promoting the hotel and handing written correspondences with guests. Assists Human Resources in screening applicants with Japanese ability in interviews and developing and promoting Japanese programs for employees on cultural awareness and language enhancement Maintains current and comprehensive knowledge of: Activities available in the city, including Theater, Arts, Special exhibits, Concerts, Shows, Sports, Leisure activities, Sightseeing tours, etc. Close contacts with people in areas that provide information, ticketing, reservations, etc. The proper handling of messages, mail, faxes, telefaxes, packages, flowers, etc. All Hotel outlets, their hours of operation, ambience, menu selection and price range. Hotel features, services, and phone extensions. All menu items, specials, liquor brands, and non-alcoholic selections available in the outlets. Recommends attraction, entertainment or facilities within or outside the property, gives accurate direction, and books reservation. Greets and acknowledges arriving /departing guests. Anticipates guests' needs, respond promptly. Respond to guest request via application (ALICE) Maintain accurate petty cash bank, vendor and office supplies. Works closely with all other hotel departments such as, Reservations, Sales, Housekeeping, Engineering, etc. to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. Establish rapport with frequent visitors; keeps Guest History updated for future reference. Maintain cleanliness, sanitation, and organization of work-related areas at all time. Attends meetings, briefings, hotel activities and training sessions required. Suggests and implements ideas for enhancing guest experience. Be the "eyes and ears "for security of the Hotel. Performs other related duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Director of Guest Experiences EDUCATION/EXPERIENCE High school diploma or equivalent vocational training certificate. College degree in business preferred Minimum two (2) years of experience in guest service and Front Office operations in a luxury hotel required. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. LICENSES/CERTIFICATIONS First Aid/CPR/AED Liquor Commission Manager Card KNOWLEDGE, SKILLS, & ABILITIES Must be able to speak, read, and write both proper English and Japanese. Must be knowledgeable of Asian culture, especially in Japan. Must have knowledge in hotel PMS system. Proficiency in MS and windows operating system. Ensure familiarity with all Hotel services and features. Friendly, outgoing personality and professional demeanor. Ability to work independently, deal with interruptions and to successfully manage multiple tasks. Excellent communication skills, including face to face, email and written correspondence. Working knowledge of basic office machines and computer software (word, excel, outlook) and use of application. Basic mathematical skills. Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ability to research, locates, organize, and retrieve resources and information relating to guest needs/request. Creativity to solve new or unique problems. Ability to input and access information in a property management system/application. Must have ability to work harmoniously in a team setting with fellow workers, and guests and management. Must be highly organized, detail-oriented and have the ability to multi-task. Must exhibit a poised and professional image and good voice image. Must be able to work various days and/or evenings including weekends and holidays as operation dictate. PHYSICAL AND MENTAL DEMANDS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be physically able to access all work areas and perform all tasks and services required to fully perform the requirements of the job. Duties require sitting, standing, walking, lifting, bending and stretching. Requires being able to adapt quickly to changing conditions. May require lifting, carrying materials weighing up to 40lbs. on occasion. Requires working under deadlines and pressure; dealing with difficult people or situations involving customer service issues; and establishing and maintaining cooperative and productive work relationships. Must have outgoing, positive attitude in dealing with guests, management and employees. Requires ability to speak clearly to staffs and guests to give instructions and explanations; ability to listen to and understand staff and guests; ability to receive and give instructions via telephone, computer messages, face- to- face, and in writing. Able to handle multiple priorities; anticipate needs of the company and guests. WORK ENVIRONMENT Ability to work any days or hours. Occasional exposure to outdoors, humidity, noise, noxious odors and dust. At times, may conduct business off property.

As an integral part of a team, the Overnight Baker is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to the preparation, baking and finishing of all breads, breakfast bakeries, cookies and other specified baked goods in accordance with departmental quality standards and specifications. Maintains the organization, cleanliness and sanitation of work areas and equipment. ESSENTIAL FUNCTIONS Maintain complete knowledge of and comply with All departmental policies/service procedures/standards. Correct maintenance and use of equipment. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain and strictly abide by State sanitation/Health regulations and Hotel requirements. Meet with Pastry Chef/Sous Chef to review assignments, anticipated business levels, changes and other information pertinent to the job performance. Complete opening duties: Set up work station with required Mis en place, tools, equipment and supplies. Inspect the cleanliness and working condition of all tools, equipment and supplies. Check production schedule and pars. Establish priority items for the day. Inform the Pastry Chef of any supplies that need to be requisitioned for the day's tasks. Transport supplies from the Storeroom and stock in designated areas. Start prep work on items needed for the day. Prepare and produce breads and other designated items for Restaurants, Room Service and Banquets, following recipes and yield guides. Produce centerpieces for Banquets and Buffets. Display items attractively and to specified requirements. Prepare amenity orders for Room Service. Inform the Pastry Chef of any shortages before the item runs out. Assist the Pastry Cooks as required to ensure optimum service to guests. Maintain proper storage procedures as specified by Health Department and Hotel requirements. Minimize waste and maintain controls to attain forecasted food cost. Inform the Pastry Chef of any excess items that can be utilized in daily specials or elsewhere. Disinfect and sanitize cutting boards and worktables. Transport empty, dirty pots and pans to the pot wash station. Direct and assist Stewards in order to make clean-up a more efficient process. Breakdown work station and complete closing duties: Return all food items to the proper storage areas. Rotate all returned product. Wrap, cover, label and date all items being put away. Straighten up and organize all storage areas. Clean up and wipe down food prep areas, reach-ins/walk-ins, and shelves. Return all unused and clean utensils/equipment to the specified locations. Ice down hot items from the steam table, so they cool quickly. Turn off all equipment not needed for the next shift. Restock items that were depleted during the shift. Review status of work and follow-up actions required with the Pastry Chef before leaving. Assists with daily checking of the bulletin board for daily and future functions which may need his/her attention. This includes banquet functions, room service pre-orders and contracted restaurant parties. The proper presentation and preparation of all baked goods. This includes: breakfast pastries and various rolls and artisan breads. Responsible for Mis en place and production back up. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Executive Chef, Sous Chef, & Pastry Chef, Pastry Sous Chef, Assistant Pastry Chef Supervises: None EDUCATION/EXPERIENCE High school diploma or equivalent vocational training certificate. Minimum 6 years experience in baking at a 4 star style Hotel or Restaurant. LICENSES/CERTIFICATIONS Certification in CPR Food handling certificate KNOWLEDGE, SKILLS, & ABILITIES Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ensure familiarity with all hotel services/features to respond to guest inquiries accurately. Must be highly organized, detail-oriented and have the ability to multi-task. Ability to maintain positive guest relations at all times. Ability to expand/condense recipes. Comprehend and follow recipes. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to exert physical effort to transport up to 50 pounds. Ability to endure various physical movements throughout the work areas. Ability to reach 7 feet. Maintain a stationary position for up to 8 hours throughout work shift. WORK ENVIRONMENT Main Kitchen, Banquet Kitchen, Outlet Kitchens, Stewarding areas. Indoor, air conditioned office Indoor/Outdoor, non-air conditioned Exposure to variable temperature conditions. Exposure to variable noise levels. Exposure to dust, chemicals, fumes, mites, and/or odor hazards

As an integral part of a team, the Pool Service Attendant is responsible for continuously looking for ways to enhance each guest interaction, from creating an elevated arrival experience, to providing anticipatory service, as well as being a knowledgeable and gracious representative of Halekulani. The Pool Service Attendant will prepare the deck for service and always maintain cleanliness while ensuring Halekulani's standards of service. The Pool Service Attendant is responsible for assisting guests with seating and towels, taking food and beverage orders, delivering orders, and passing amenities in a professional and timely manner. This team member will collect and process F&B check payments, perform closing reconciliations, and clean the pool and deck upon closing. ESSENTIAL FUNCTIONS * Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment * Adhere to all Hotel and Pool standard operating procedures * Monitor and maintain cleanliness, sanitation, and organization of assigned work areas always * Ensure a safe pool environment for both guests and families through attentive supervision * Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.) * Provide thoughtful, anticipatory, and gracious service * Provide guests with lounge chair covers, pool and beach towels according to SOP * Provide or offer water service within 5 minutes of guest seating * Provide guest with assigned amenities throughout the day * Maintain knowledge of: * State liquor laws and regulations * Table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set up * All menu items, key ingredients, preparations, and method of presentations * All liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes * Particular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list * Record guest names, room numbers and special preferences in Open Table * Take food & beverage orders, utilizing suggestive upselling techniques and make note of dietary needs * Input orders into POS system and ensure transmission of beverage order is verified at the bar * Retrieve all food and beverages items and promptly serve to the guest * Collect payment and perform proper check settlement procedures * Report tips at the end of the assigned shift * Complete opening and closing side duties as assigned * Pick up all empty glassware or beverages and towels from poolside * Offer alternatives when a guest request is not available * Try to resolve guest complaints, and inform management of the opportunity in a timely manner * Prioritize duties while remaining visible and productive * Report all injuries and accidents to the Manager on Duty (MOD) and Security immediately * Report any suspicious activity immediately to security and management * Communicate respectfully with fellow staff members * Clear all towels and items left behind to prepare for the next guest * Routinely 'circle' your section of the pool desk to check-in on guests and offer service or assistance * Maintain knowledge of hotel outlets, events, and local attractions * Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Pool Manager, Director of Spa & Wellness Supervises: None EDUCATION/EXPERIENCE * Required minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, Guest Service-related position, in a comparable environment * High school diploma or equivalent vocational training certificate * Prior culinary and guest relations training preferred * Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position LICENSES/CERTIFICATIONS * Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age (18) in the County of Honolulu to serve alcoholic beverages * CPR certification KNOWLEDGE, SKILLS, & ABILITIES * Ability to work in a high volume, fast paced outdoor luxury environment, with excellent communication skills and a professional, even-tempered personality. * Ability to anticipate guest needs, practice emotional intelligence and respond promptly * Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately * Must be highly organized, articulate, meticulous and have the ability to multi-task and prioritize * Ability to always maintain positive relations with guests and fellow staff members * Ability to access and input information into P.O.S. system operation and manual procedures * Must have knowledge of and strictly abide by state liquor regulations PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to stand/walk for up to 8 hours throughout work shift * Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen * Ability to carry/lift up to 50 lbs. * Ability to reach up to 5 feet * Maintain stationary position for ½ to 1 hour throughout work shift * Able to work days, weekends and holidays WORK ENVIRONMENT * Outdoor, non-air conditioned pool and restaurant environment * Exposure to direct sun, heavy rain, high winds, hot and humid weather conditions * Variable noise levels

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create “Raving fans” This reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED SKILLS Remaining calm in a hectic, fast-paced Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time Ability to sit for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Maintaining HRC's 5 core Values and Mission Statement This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

The Director of Asia Sales and Marketing is responsible for developing and executing strategic sales initiatives targeting key Asian markets, including Japan, Korea, China, and other emerging segments for the Halekulani and Halepuna hotels. This role drives revenue through strategic partnerships, direct sales efforts, market-specific campaigns, and brand positioning across all Asian segments, ensuring alignment with the hotel's luxury standards and overall business goals. ESSENTIAL FUNCTIONS & RESPONSIBILITIES * Develops and implements comprehensive sales and marketing strategies and goals to grow market share and revenue from Asian inbound travel, particularly leisure, group, and wholesale segments. This includes but is not limited to: Digital and e-marketing and social media strategies, website and web portals, partnership programs, print collateral and public relations. * Establishes and maintains strong business relationships with key accounts, travel agencies, wholesalers, tour operators, industry influencers, media, cultural partners and key community and strategic partners for continued maximized brand exposure. * Collaborates with global sales offices, destination management companies, and tourism boards to promote the hotels throughout Asia. Serves as the hotel's brand ambassador for the Asia market, attending sales missions, trade shows, industry meetings and networking events as required. * Maintains effective awareness and networking of hospitality industry sales & marketing-related activities, trends, conditions, resources, and opportunities. Monitors and analyzes market trends, competitor activities, and customer insights to adjust strategies and remain competitive. Researches, analyzes and monitors financial, technological and demographic factors to capitalize on market opportunities and minimize effects of competitive activity. * Determines agencies and suppliers of record and negotiates contract terms and conditions for major sales and marketing-related services. * Oversees and supports the continued development and evolution of database-related programs relative to the overall Marketing platform (CRM and E-marketing) in order to provide marketing vision and best practices for both the company and hotels. * Supports the sales team in conducting regular sales calls, hotel site inspections and familiarization tours with Asian travel partners, both on-island and in-market. * Maintains proactive communications with the Leadership Committee and Corporate executives on current and long-range strategic planning. Provides assessments and regular updates on long-term sales and marketing plans with respect to progress, successes, challenges and outstanding goals and deliverables. * Provides leadership, mentorship, training, and career development to team members supporting the Asia sales function. Fosters a positive, high-performing culture with a focus on service excellence, accountability and continuous improvement. Ensure goals for each individual is set and meets regularly to ensure progress. * Develops and manages the Asia sales and marketing budget, forecasting expenses and return on investment (ROI). Supports the Rooms Revenue budget strategy and execution for the Asia market to accomplish hotel and sales goals and oversight of rate yield management. * Oversees the creative development and translation services related to marketing collateral, advertising, and communications tailored to Asian audiences. * Maintains essential data and records required for the preparation of monthly statistical reports documenting sales and marketing results. * Performs all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: General Manager Supervises: Sr. Sales Manager Asia, Sales Manager Asia, Sales & Marketing Coordinator Asia EDUCATION/EXPERIENCE * High school diploma or equivalent vocational training certificate. * College-level studies/degree(s) in General Business, Sales and Marketing or Communications preferred. * Minimum five (5) years experience of progressively responsible experience in hotel Sales and Marketing functions (i.e. research, advertising, public relations, marketing). * Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. * Valid driver's license and satisfactory driving record. KNOWLEDGE, SKILLS, & ABILITIES * Fluent in written and spoken Japanese and English. * Chinese or Korean speaking preferred but not required. * Goal-driven, inclusive, highly communicative and motivational management style. Impeccable attitude and presentation, engaging, trustworthy and persuasive personality. Professional demeanor & appearance. * Superior written and oral communications skills * Strong financial skills relative to budget planning and management * Strong leadership skills, ability to plan, execute and multi-task various projects and events. Detail oriented and organized. Team-oriented player. * Excellent customer service and people skills. Ability to anticipate guest needs; respond promptly and acknowledge all guests. * Must have an understanding of sales & marketing/economic trends in the tourism/travel industry. * Practical knowledge and experience with CRM systems. * Working knowledge of computer operations and software (MS Word, MS Outlook, Excel, MS Office, and PowerPoint). MENTAL DEMANDS * Must be able to exercise discretion and independent judgement. Must be results-oriented. * Wide degree of creativity, innovation, flexibility and ability to adapt to change is needed. * Requires the ability to read and perform mathematical calculations. * Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. * Must be able to work collaboratively with other team members. * Must be able to work without daily supervision. PHYSICAL DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Seldom or Never Sitting X Climbing X Stooping, kneeling, crouching and/or crawling X Standing X Walking X Handling or fingering X Eye-hand-foot coordination X Use of vision X Activity Less than 25 lbs 25 to 50 lbs. More than 50 lbs. Pushing X Pulling X Lifting X Carrying X COMMUNICATION DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Never Talking (in-person) to co-workers X Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.) X Talking (in-person) to the public (including guests) X Talking on the telephone and/or video conferencing X Written communication to co-workers X Written communication to business associates (i.e. outside contractors, vendors, etc.) X Written communication to the public (including guests) X Supervising employees or monitoring services provided by outside consultants, vendors and suppliers X Responding to written or verbal requests from co-workers X Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.) X Responding to written or verbal requests from the public (including guests) X Training and/or giving verbal instructions X Training and/or giving written instructions X Receiving verbal instructions X Receiving written instructions X Reading X Visiting and/or working at other work sites X WORK ENVIRONMENT * Primarily work indoors in an air-conditioned environment. * Frequently interacts with people, including vendors, guests, employees, staff, and corporate representatives. * Frequent travel required outside of hotel for business‐related activities to include local, outer island, domestic, and international. * Flexible work hours required. * Works with minimal supervision. MATERIAL OR EQUIPMENT DIRECTLY USED Uses a laptop or personal computer, cellular phone, and other office machines and equipment such as a calculator, telephone, copy machine, fax machine, other equipment as required, and various office supplies and writing instruments to carry out duties. NOTES This is not intended to list every task an employee may be expected to perform. Employees may be asked to carry out additional duties and follow other job-related instructions as directed by management. This document does not constitute an employment contract of any kind. Employment remains "at will," meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice. The company reserves the right to modify or update this job description as needed to reflect organizational requirements.

This Accounts Receivable Coordinator, along with the Accounts Receivable Manager, is responsible for maintaining ledgers, managing incoming payments, ensuring accurate billing, maintaining customer relationships and posting all transactions in accordance with Halekulani and Halepuna Hotels' policies and procedures. The ideal candidate must be a strong and effective communicator as they will work closely with guests and various departments daily. Incumbent must exemplify the Company's Mission, Vision, and Values. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Process incoming payments in compliance with financial policies and procedures. Prepare invoices and verify bank deposits and credit card payments. Research, reconcile and post cash receipts daily and resolve client inquiries and disputes. Maintain strong communication with guests and travel wholesalers to resolve any disputes and billing discrepancies. Assist in monitoring credit limits of outstanding accounts and ensure timely credit collections of outstanding payments with the focus to minimize A/R outstanding balance. Monitor past due accounts and follow up with customers to resolve outstanding balances and send to debt collectors as needed. Assist in Balancing and reconciling hotel and A/R ledgers and direct billings daily. Assist in reconciliation of the accounts receivable ledger to ensure that all payments are accounted for and properly posted. Generates financial statements and reports detailing accounts receivable status and review for accuracy. Assists the accounting staff during month end and year end closing of accounts. Work closely with room reservations and front office teams to ensure proper procedures are followed for online travel agency reservations. Reviews and set up new customers and assist with customer changes. Performs other duties as assigned. SUPERVISORY REQUIREMENTS Reports To: Accounts Receivable Manager Supervises: None EDUCATION/EXPERIENCE High School diploma required. Bachelor's Degree in Finance or Accounting preferred. Minimum two (2) years of Accounting experience, preferably in Accounts Receivable. KNOWLEDGE, SKILLS, & ABILITIES Strong oral and written communication skills. Strong organizational skills, attention to details, and the ability to multi‐task various projects and processes at the same time in order to meet deadlines. A proven ability to work effectively in a team environment with clients, guests, and staff is required. Excellent interpersonal skills with the ability to establish professional relationships. Ability to maintain confidentiality of guest and team member information and pertinent hotel data. Ability to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of property management system and manual procedures. Must be effective in handling problems, including identifying, preventing, and solving problems. Must be able to understand and apply complex information/data from various sources to meet appropriate objectives. Proficiency in Microsoft Office (Word and Excel) Ability to learn hospitality management, point of sale and other software. MENTAL DEMANDS Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations. Requires the ability to read and perform mathematical calculations. Requires concentration, alertness and attention to detail. Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. Must be able to work collaboratively with other team members. PHYSICAL DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Seldom or Never Sitting X Climbing X Stooping, kneeling, crouching and/or crawling X Standing X Walking X Handling or fingering X Eye-hand-foot coordination X Use of vision X Pushing X Activity Less than 25 lbs 25 to 50 lbs. More than 50 lbs. Pulling X Lifting X Carrying X COMMUNICATION DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Never Talking (in-person) to co-workers X Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.) X Talking (in-person) to the public (including guests) X Talking on the telephone and/or video conferencing X Written communication to co-workers X Written communication to business associates (i.e. outside contractors, vendors, etc.) X Written communication to the public (including guests) X Supervising employees or monitoring services provided by outside consultants, vendors and suppliers X Responding to written or verbal requests from co-workers X Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.) X Responding to written or verbal requests from the public (including guests) X Training and/or giving verbal instructions X Training and/or giving written instructions X Receiving verbal instructions X Receiving written instructions X Reading X Visiting and/or working at other work sites X WORK ENVIRONMENT Primarily work indoors in an air-conditioned environment. Generally Monday through Friday, minimum 8:00 a.m. - 5:00 pm. Holiday and weekend work may be required. Must be flexible with work schedule, pending the need to deliver services outside the normal work shift. MATERIAL OR EQUIPMENT DIRECTLY USED Uses a personal computer and other office machines and equipment such as a calculator, telephone, copy machine, fax machine, other equipment as required, and various office supplies and writing instruments to carry out duties.

Responsibilities The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart). Making drinks to spec recipe. Demonstrating responsible alcohol service. Serving food. Handling cash & other forms of payment. Making proficient sales transactions - using a point-of-sale system. Properly checking I.D.s - for guests who appear to be under 30 years old. Maintaining proper cash drawer balances. Directing guests to areas/restrooms. Demonstrating impeccable product knowledge. Suggestive selling - using proven techniques. Maintaining a clean and organized bar area. Maintaining proper product pars - through bar pulls & inventories. Stocking liquor, beer, wine and glassware throughout the shift. Properly labeling, dating, covering and refrigerating prepped items for the bar. Maintaining a proper 3-compartment sink - properly sanitizing equipment, utensils, and glassware. Performing opening, closing & side duties - setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc. Answering questions - accurately and politley. Creating memorable experiences. Entertaining guests to create “Raving fans". This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, CERTIFICATION High School diploma or GED equivalent. 2 plus years of high volume bartending experience is required. In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this). SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS In some U.S. states, a legal minimum age is required to serve food & alcohol - check with the person interviewing you to ensure you meet these requirements. Follows all food safety & sanitation procedures. Practicing all general safety standards. Performing duties which require bending & reaching. Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Practicing all safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement.

As a key member of the hotel's Leadership Committee, the Financial Controller is a strategic leader responsible for all financial operations of the hotel including accounting, budgeting, forecasting, financial reporting, compliance and internal controls. The Financial Controller also oversees other areas of the hotel including Purchasing, Boutique, Information Technology (IT) and the Print Shop. This position also involves close collaboration with other key departments to support the hotel's financial performance and achieve qualitative goals, including maintaining or improving prestigious ratings such as Forbes Travel Guide and AAA. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Strategic Leadership & Financial Planning & Analysis * Leads the preparation and management of the hotel's annual budget, monthly forecasts and capital expenditure plans. * Analyzes financial performance, identifies trends and provides actionable insights to the Leadership Committee on existing and evolving operating/financial issues, potential or existing risks, challenges, and opportunities, both strategic and transactionally-based. * Proactively advises and supports the General Manager and Corporate with a variety of ongoing business matters in the interest of the assets' financial sustainability and solvency, reputation, ethics, qualitative and quantitative goals and standards, policies, and procedures. * Provides financial and accounting support by analyzing performance with a focus on both revenue growth (top line) and cost efficiency (bottom line), while ensuring alignment with brand standards, qualitative goals, and overall reputation. * Applies the integration of data with actionable interpretative analyses, deductions, developed into tactile, strategic, and specific business initiatives. Includes but is not limited to, analyses of new projects, renovations, new business plans and investments. * Anticipates and proactively addresses corporate needs and involves corporate in key decisions, with high transparency. Participates in owner/corporate meetings to provide context and explanation for financial results as needed. Accounting Operations * Oversees the operations of Accounting, Print Shop, IT, Purchasing and Storeroom. * Ensures timely and accurate month-end and year-end close processes. * Leads and directs the preparation of annual budgets, reviews budget proposals, and prepares necessary supporting documentation and justification. * Maintains the integrity of financial systems and records. Ensures financial data is maintained, organized and archived in a responsible, accessible and highly-organized manner. * Analyzes competitors, evaluates demographics, prices, distribution channels, and marketing outlets to increase profitability * Advises management on desirable operational adjustments due to tax code revisions. * Oversees the financial aspects of inventory, including valuation, costing, and reconciliation with physical counts. * Oversees the Purchasing Department on data analysis relating to inventory levels, supplier performance, and other metrics to identify areas of improvement. Compliance and Internal Controls * Ensures compliance with local, state and federal regulations, tax laws, and financial reporting standards. * Reviews financial journal entries to ensure appropriate compliance with Standard Operating Procedures, GAPP, and J-SOX. * Reviews applicable government, federal, or required reports (i.e. excise tax, 1099, state liquor, census files, 8027). * Establishes and enforces robust internal controls to safeguard hotel assets, minimizes risk and maintains the integrity of financial systems and records. * * Oversees internal, external and regulatory audit processes (year-end audits, 401K and budget forecasts). * Reviews audit findings and ensures appropriate corrections are made to audit results if necessary. * Performs contract reviews (i.e. Concierge, maintenance services, sales contract, etc.) * Reviews financial backup for accuracy and reasonableness. Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. * Ensures property policies are administered fully, fairly, and consistently. Business Risk Management * Responsible for the ongoing assessment of business and company risk, identifies potential business & financial risks. Implements proper policies & procedures with the applicable department(s) for remediation. * Assesses the financial impact of any changes made to hotel operations; establishes policies and procedures to ensure proper accounting and compliance to US GAAP and USALI (12th Edition). * Ensures proper flow of information & transactions from various sources/software and its impact on the financial statements and overall hotel financial well-being. * and provide system upgrade and implementation plan to efficiency and profitability improvements. Team Development & Performance * Leads and mentors the Accounting department as well as all other departments under the Financial Controller's direct supervision. Fosters a positive, high-performing culture with a focus on service excellence, accountability and continuous improvement. * Responsible for ensuring the following: * Leaders and staff are working collaboratively as "one team" and fosters an environment of teamwork, sense of unity and common loyalty. * Goals for each departmental function are set, monitors progress, and holds managers accountable for results. Sets clear short and long-term goals for each leader and meets regularly to ensure progress. Ensures leaders are also meeting regularly with their respective employees. * Serves as a mentor to guide and consult with department heads/managers and corporate staff as challenges and issues arise. * Ongoing selection, training, development and succession planning for all staff with the support of the Learning and Development and Human Resources teams. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: General Manager Supervises: Assistant Financial Controller, Director of Purchasing, Boutique Manager, IT Manager and Print Shop Manager EDUCATION/EXPERIENCE * Bachelor's Degree in Business, Finance or Accounting or related field required. * Minimum of 5 to 7 years of progressive financial experience, ideally in the hotel industry. * CPA or MBA is preferred. * Knowledge and hands-on experience in system evaluation KNOWLEDGE, SKILLS, & ABILITIES * Exceptional leadership, team-building and communication (verbal, non-verbal and written) skills. * Must be effective in handling problems, including identifying, preventing, and solving problems * Possesses strong interpersonal communications skills and exhibits a collaborative, dynamic, inspirational, assertive and proactive management/leadership style. Expertise in training, developing, motivating and managing personnel. * Strong organizational skills, attention to details, and the ability to multi‐task various projects and processes at the same time in order to meet deadlines. * A proven ability to work effectively in a team environment with clients, guests, and staff is required. Excellent interpersonal skills with the ability to establish professional relationships * Proficient in Microsoft Office products including but not limited to Outlook, Word, Excel, PowerPoint, Teams. MENTAL DEMANDS * Must be able to understand and apply complex information/data from various sources to meet appropriate objectives * Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. * Requires the ability to read and perform mathematical calculations. * Requires concentration, alertness and attention to detail. * Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor. * Must be able to work collaboratively with other team members. PHYSICAL DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Seldom or Never Sitting X Climbing X Stooping, kneeling, crouching and/or crawling X Standing X Walking X Handling or fingering X Eye-hand-foot coordination Use of vision X X Activity Less than 25 lbs 25 to 50 lbs. More than 50 lbs. Pushing X Pulling X Lifting X Carrying X COMMUNICATION DEMANDS Activity Over 2/3 of the time About 2/3 of the time About 1/3 of the time Less than 1/3 of the time Never Talking (in-person) to co-workers X Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.) X Talking (in-person) to the public (including guests) X Talking on the telephone and/or video conferencing X Written communication to co-workers X Written communication to business associates (i.e. outside contractors, vendors, etc.) X Written communication to the public (including guests) X Supervising employees or monitoring services provided by outside consultants, vendors and suppliers X Responding to written or verbal requests from co-workers X Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.) X Responding to written or verbal requests from the public (including guests) X Training and/or giving verbal instructions X Training and/or giving written instructions X Receiving verbal instructions X Receiving written instructions X Reading X Visiting and/or working at other work sites X WORK ENVIRONMENT * Primarily work indoors in an air-conditioned environment. * Generally Monday through Friday, minimum 8:00 a.m. - 5:00 pm. Holiday and weekend work may be required. * Must be flexible with work schedule, pending the need to deliver services outside the normal work shift, as well as potential business travel. MATERIAL OR EQUIPMENT DIRECTLY USED Uses a personal computer and other office machines and equipment such as a calculator, telephone, copy machine, fax machine, other equipment as required, and various office supplies and writing instruments to carry out duties. NOTES This is not intended to list every task an employee may be expected to perform. Employees may be asked to carry out additional duties and follow other job-related instructions as directed by management. This document does not constitute an employment contract of any kind. Employment remains "at will," meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice. The company reserves the right to modify or update this job description as needed to reflect organizational requirements.

As an integral part of a team, the Commis de Cuisine 1 is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to helping the operations in the preparation of the food in House Without A Key in accordance with departmental quality standards and specifications. Maintains the organization, cleanliness and sanitation of work areas and equipment. ESSENTIAL FUNCTIONS Maintain complete knowledge of and comply with All departmental policies/service procedures/standards. Correct maintenance and use of equipment. Use equipment only as intended. Maintain positive Coworker relations Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Help resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Meet with Sous Chef or the Chef to review assignments, anticipated business levels, changes, and other information pertinent to the job performance. Complete opening duties: Clean hands as often as you need Set up workstation with required Mis en place, tools, equipment, and supplies. Establish priority to do the mise en place Inspect the cleanliness and working condition of all tools, equipment, and supplies Check production schedule and be ready on time for the service Start prep work on items needed for service Inform the Sous Chef or the chef of any shortages before the item runs out Assist the operations as required to ensure optimum service to guests. Maintain proper storage procedures as specified by Health Department and Hotel requirements. Minimize waste and maintain controls to attain forecasted food cost. Inform the Sous Chef or Chef of any excess items that can be utilized Be sur the worktables are disinfected and sanitize before you will use In the service time assist your supervisor to cook well and to do a nice presentation Transport empty, dirty pots, and pans to the pot wash station. Direct and assist Stewards in order to make clean-up a more efficient process. Breakdown workstation and complete closing duties: Return all food items to the proper storage areas. Rotate all returned products. Wrap, cover, label, and date all items being put away. Straighten up and organize all storage areas. Clean up and wipe down food prep areas, reach-ins/walk-ins, and shelves. Return all unused and clean utensils/equipment to the specified locations. Restock items that were depleted during the shift. Verification of the temperature of refrigeration and position Review status of work and follow-up actions required with the Sous Chef or Chef before leaving Must do ordering for his position and assist sous chef or chef for the different ordering Ability to order the product in the Adacco Help the operation with Mise en place and production and the service time cooking Perform all other duties as may be required or assigned. Write the listing for the mise en place for the next day for your position. And writing the listing for the big mise en place for the day coming Assist the Commis 1, 2 and 3 for theme organization All time respect the Safety manner and the health manner SUPERVISORY REQUIREMENTS Reports To: Supervisors (Commis 2, Commis 3, Chef de Partie, Sous chef, Chef, Executive Chef) Supervises: None EDUCATION/EXPERIENCE Minimum 1 years' experience High school diploma or equivalent vocational training certificate, prior restaurant service and guest relations experience preferred. LICENSES/CERTIFICATIONS Servsafe certification Food handling certificate. KNOWLEDGE, SKILLS, & ABILITIES Ensure familiarity with all hotel services/features to respond to guest inquiries accurately. Must be highly organized, detail-oriented and have the ability to multi-task. Ability to maintain positive guest relations Ability to expand/condense recipes. Comprehend and follow recipes. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to exert physical effort to transport up to 55 pounds. Ability to endure various physical movements throughout the work areas. Ability to reach 7 feet. Maintain a stationary position for up to 8 hours throughout work shift. WORK ENVIRONMENT House Without A Key Kitchen Indoor, air conditioned office Indoor/Outdoor, non-air conditioned Exposure to variable temperature conditions. Exposure to variable noise levels. Exposure to dust, chemicals, fumes, mites, and/or odor hazards

As an integral part of a team, the Guest Service Agent is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to greeting, registering guests upon entering the property and assisting the guest to settle their charges upon departure in accordance to hotel standards. The Guest Service Agent is perhaps the most noticeable personnel in a hospitality operation. They represent the hotel to the guest throughout all stages of the guest's stay. In many cases, the Guest Service Agent is first person a guest sees upon entering the property and the last person the guest sees on leaving. The guest might call a Guest Service Agent with questions about the dining room menu, lounge entertainment, shuttle service to the airport, or about any other service or activity on the property. The traditional duties of a Guest Service Agent center on guest registration and cashiering. But as our society, economy and work force become increasingly service-oriented; an increasing emphasis will be placed on guest relations. More and more, the Guest Service Agents must be skilled, talented people who truly enjoy working with people from many cultures. When appropriate, the Guest Service Agents perform registration and cashiering functions. They determine a guest's reservation status and identify how long the guest needs and wants to stay. The Guest Service Agent helps guest complete registration and then assign rooms accommodating special requests whenever possible. Agents verify the guest's method of payment and follow established credit-checking procedure all in the comfort of the guest's room. The Guest Service Agent works closely with the Housekeeping Department in keeping room status reports to date. Requests for maintenance and repair work are also coordinated at times through the Guest Service Agent. The Guest Service Agent must also know how to recognize and respond to suspicious or emergency situations. Mail, message and information functions were once a prominent feature of most hotel Front Offices, requiring a full-time mail and information clerk to perform the duties. In recent years, the responsibilities for distributing guest mail and messages or answering information requests have been divided among Lobby Receptionists, Guest Service Agents, PBX Operators and Concierges. Finally, the Guest Service Agent must be sales-minded. A guest who has never stayed at the hotel will not know what the property has to offer. A returning guest may not know about new services or options. It is up to the Guest Service Agent to sell the guest on the hotel's rooms and services. Guest Service Agents do not need to use hard sell techniques. Rather, they should present options and alternatives to guest and offer assistance in making choices. Agents should know the location and types of available rooms as well as activities and services of the property. As part of the registration process, we call attention to special promotions or events of restaurants, lounges, gift shops or other revenue outlets. To be effective and successful, a Guest Service Agent must be proud of where he or she works. Self-assured, well-trained and sales minded people behind the reception desk can be a valuable public relations asset for the property. ESSENTIAL FUNCTIONS Able to work any day during the week and all shifts as needed. Assist guests with settling their charges upon departure with all methods of payment in accordance with hotels standards. Greet and acknowledge all arriving/departing guests. Maintain cleanliness, sanitation, and organization of the work areas at all times. The ability to display at all times, a friendly, courteous and professional manner in all dealings will guests, patrons and other employees. The ability to assign rooms, welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. Understand room status and room status tracking. The ability to quote and be familiar with room types and rate availability for current and future dates. The ability to accept reservations, changes and cancellations in the absence of the reservations staff. The ability to pre-register individuals or groups as required; assist in escorting VIP's and return guests to their rooms as requested. The ability to work closely with the Concierge and Front Services staff to coordinate the efficient handling of guest luggage and follow up on guest's request. The ability to handle guest issues or concerns. The ability to handle a multitude of tasks. The ability to utilize the property management system in running daily reports and blocking special requests. The ability to keep all support departments informed of necessary information or requests. The ability to complete key packets and modify registration cards. The ability to recite hours of operation of all hotel facilities. The ability to understand the tasks performed by a PBX Operator, a Reservation Agent, a Concierge and a Housekeeper. The ability to handle hotel emergency procedures and situations with maturity and professionalism. The ability to perform tasks and projects as delegated by the Manager on Duty, Front Office Manager or Director of Front Office Operations. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no-show rooms. Posses a working knowledge of the Reservations Department, take same day reservations and future reservations when necessary. Know cancellation procedures. The ability to issue out key cards with proper controls so that keys are given only to registered guests. Use proper mail, package and message handling procedures. Be aware of daily activities and meetings taking place in the hotel. Attend department meetings. Coordinate guestroom maintenance work with the engineering and maintenance division. Report any unusual occurrences or requests to the manager or designated manager. Know all safety and emergency procedures. Be aware of accident prevention policies. Maintain the cleanliness and neatness of the Front Office area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Be aware that bending, stooping, and lifting items weighing 30 pounds or more may be required. The ability to type 35 words per minute. The ability to work well with other departments since they all work hand in hand. The ability to cross-train in other areas of the hotel as needed to understand the overall operations of a hotel. Balance daily shift work and cash drawers. Answer and respond to inquiries at the Front Office, including folio requests from guests, credit card inquiries, and requests for information from other departments within the hotel. Greet and acknowledge all arriving/departing guests. Be friendly, courteous and professional manner in all dealings will guests, patrons and other employees. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To: Front Office Manager and Managers on Duty Supervises: N/A EDUCATION/EXPERIENCE Previous experience in the hotel/ travel industry. High school diploma or equivalent vocational training certificate, some college. Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. LICENSES/CERTIFICATIONS N/A KNOWLEDGE, SKILLS, & ABILITIES Japanese speaking highly preferred. Ability to anticipate guest needs; respond promptly and acknowledge all guests. Must be highly organized, detail-oriented and have the ability to multi-task. Ability to maintain positive guest relations at all times. Input and access information in the PMS, the property management system/ computers/ point of sales system. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to transport up to 40 lbs. Ability to stand/walk for up to 8 hours throughout work shift. WORK ENVIRONMENT Indoor, air-conditioned environment. Outdoor, non-air-conditioned environment. Exposure to variable temperatures and weather conditions. Variable noise levels. Exposure to fumes; dusts; chemicals; and odor hazards

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops , Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit **************** or shop.hardrock.com. Responsibilities Even though kitchen employees may not come into direct contact with guests, their responsibilities are key to the Cafe's success. At Hard Rock, cooks will be considered all-around culinary employees. Making prep recipes and menu products to spec Properly labeling, dating, covering and refrigerating prepped items for the line Performing opening, closing & side duties - setting up, stocking, and breaking down all kitchen equipment and prep, and line stations Maintaining a clean and organized kitchen, and line Practicing safety and sanitation standards Having a sense of urgency Properly reading items printed on order tickets or automated Kitchen Display System Assembling orders - double checking product quality and specs Demonstrating impeccable product knowledge Involved in handling all re-cook, special prep, long ticket, large party/voucher group procedures Communicating professionally with co-workers and Front-of-the-House staff With competitive pay wage of up to $15+/hr. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, & CERTIFICATIONS Minimum 1-2 years of experience (experience requirements may vary by location) High School diploma or GED equivalent In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this) SKILLS Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests and co-workers Maintaining HRC's 5 core Values and Mission Statement PHYSICAL DEMANDS Ability to move throughout the Corporate office and Cafes during visits (standing, walking, kneeling, bending, etc.) for extended periods of time Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment ADDITIONAL REQUIREMENTS Maintaining a well-groomed appearance (“having a plan”) Following all uniform guidelines Practicing all general safety & sanitation standards Recycling products, where possible Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).