Patient Access Representative jobs at Halifax Health - 33 jobs

Day (United States of America) Patient Access Specialist II - OncologyThe Patient Access Specialist In Oncology is responsible for performing duties associated with Oncology Scheduling, Infusion Center Scheduling, Phone Screening, Patient Access, Order Transcription, Medical Records, and Intake of New Patients and must have understanding and work closely with registration, insurance, and authorizations and all clinical areas and departments. The Patient Access Specialist II in Oncology is a Scheduler Role. This position must be able to interact with patients face to face in a busy office setting. This position will answer all phone calls and assist patients with making appointments for all clinic and treatment visits. The Oncology Scheduler must be able to accurately schedule patients in a fast paced environment. The Oncology Scheduler is responsible for ensuring patients are discharged from the each visit with the appropriate labs, referrals, tests and all other procedures ordered by the providers. Patient Access Specialists MUST interact in a customer-focused and compassionate manner to ensure patients and their representatives' needs are met. Outstanding customer service and patient experience skills are required. The Patient Access Specialist In Oncology is responsible for performing duties associated with Oncology Scheduling, Infusion Center Scheduling, Phone Screening, Patient Access, Order Transcription, Medical Records, and Intake of New Patients and must have understanding and work closely with registration, insurance, and authorizations and all clinical areas and departments. The Patient Access Specialist II in Oncology is a Scheduler Role. This position must be able to interact with patients face to face in a busy office setting. This position will answer all phone calls and assist patients with making appointments for all clinic and treatment visits. The Oncology Scheduler must be able to accurately schedule patients in a fast paced environment. The Oncology Scheduler is responsible for ensuring patients are discharged from the each visit with the appropriate labs, referrals, tests and all other procedures ordered by the providers. Patient Access Specialists MUST interact in a customer-focused and compassionate manner to ensure patients and their representatives' needs are met. Outstanding customer service and patient experience skills are required.

Department Patient Registration Sarasota Memorial Health Care System is a non-profit hospital located in the beautiful city of Sarasota, Florida. From our upper floors, you can see the beautiful white sand beaches of Siesta Key, the #1 rated beach in the United States. Our health care system is rapidly growing. We have recently built an additional hospital in Venice, Florida, have added a new Cancer Institute on our Sarasota campus, and are planning a new hospital location in North Port, Florida. The positions we post are additions, not replacements. If you are looking for a place to call home, where people matter, we may be the right fit for you. Responsible for obtaining accurate health insurance benefits verification of eligibility status and assist with authorizations using electronic verification systems or by contacting payers directly to determine level of insurance coverage. Ensures the pre-registration process is complete for all assigned accounts at least 7 days prior to the scheduled date of service whenever possible. Identifies copayments, coinsurance, and policy limitations, and advises patient and collects amount before the time of service. Follows up on missing authorizations. If authorization is not obtained within 48-hours prior to service, contacts patient to advise them of their options for rescheduling/follow-up with physician's office or proceeding without authorization. Required Qualifications * Require a minimum of one (1) to two (2) years of medical insurance verification / authorizations experience. * Require a general knowledge of medical terminology. Preferred Qualifications * Prefer typing skills minimum thirty (30) words per minute. * Prefer working knowledge of ICD-9/ ICD-10 and CPT coding. * Prefer demonstrated excellent customer service skills and phone etiquette skills. * Prefer basic working knowledge of commonly used computer applications. * Prefer general knowledge of medical terminology. * Prefer the ability to communicate clearly and effectively; excellent written skills and spelling/grammar. * Prefer experience in patient interviewing. * Prefer prior demonstrated customer-centered service experience and ability to be flexible with changing priorities, demands and requests. * Prefer demonstrated flexibility and adaptability. * Prefer strong organizational skills. Mandatory Education HS EQ: High School Diploma, GED or Certificate Pay Range: $19.10/hr. to $28.60/hr. Preferred Education AD: Associate's Degree Preferred License and Certs CHAA: Certified Health Access Assoc Reputation. Community. Impact. Growth. Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here. Sarasota Memorial Hospital was recently recognized again by ranking #1 Hospital in the Region by the U.S. News's Best Hospital report by scoring a Perfect 10! Not only that, but SMH was also designated at a national "standout" hospital for earning top ratings in all evaluated conditions and procedures - an accomplishment achieved by less than 1% of the 4000+ hospitals. Our system has also earned Magnet recognition from the American Nurses Credentialing Center (ANCC), as well as these additional accolades: Gallup Great Workplace 2018; recipient of an "A" grade for Patient Safety. Sarasota Memorial Hospital is Magnet designated and the only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County. * Highest 5-Star rating from Medicare for quality and safety * Straight "A's" for Patient Safety * SMH is also listed among U.S. News "Best Hospitals for Maternity" for 2021-2022; the only hospital in the region to make the list. * One of the nation's 100 Top Hospitals, 40 Top Teaching Hospitals and 50 Top Cardiovascular Hospital * Listed among U.S. News' 50 Best Hospitals for Rehabilitation Services and Specialized Urology Care, 2022 - 2023 * Forbes' Best Employers for Women * Named among the World's Best Hospitals by Newsweek, 2019-2022 The benefits of being the best: Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights: Total Rewards Package * Paid Time Off (start earning PTO on day one of employment) * Tuition Reimbursement * Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees * Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars * Life Insurance * Disability Insurance * Retirement Savings Plan: 403b * Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp! * Bereavement Leave * Free Parking * On Campus Dining w/ a 10% discount * Credit Union w/ teller machines on campus * Direct Deposit * Free Wellness Screening * Free confidential counseling services * Employee Discount Programs * Recognition Programs * Referral Programs * Tremendous growth opportunities for hard workers!

Department Patient Access_Corp Sarasota Memorial Health Care System is a non-profit hospital located in the beautiful city of Sarasota, Florida. From our upper floors, you can see the beautiful white sand beaches of Siesta Key, the #1 rated beach in the United States. Our health care system is rapidly growing. We have recently built an additional hospital in Venice, Florida, have added a new Cancer Institute on our Sarasota campus, and are planning a new hospital location in North Port, Florida. The positions we post are additions, not replacements. If you are looking for a place to call home, where people matter, we may be the right fit for you. Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement, authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations. Required Qualifications * Require a minimum of one (1) year of customer service, general administrative, or healthcare experience. Preferred Qualifications * Prefer the ability to analyze problems and offer solutions. * Prefer the ability to work in a call center environment. * Prefer effective communication skills, including the ability to handle difficult customer situations. * Prefer general knowledge of medical insurance and terminology. * Prefer knowledge of ICD-9/ICD-10 coding and current CPT coding. Mandatory Education HS EQ: High School Diploma, GED or Certificate Salary Range: $18.35/hr. to $27.30/hr. Reputation. Community. Impact. Growth. Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here. Sarasota Memorial Hospital was recently recognized again by ranking #1 Hospital in the Region by the U.S. News's Best Hospital report by scoring a Perfect 10! Not only that, but SMH was also designated at a national "standout" hospital for earning top ratings in all evaluated conditions and procedures - an accomplishment achieved by less than 1% of the 4000+ hospitals. Our system has also earned Magnet recognition from the American Nurses Credentialing Center (ANCC), as well as these additional accolades: Gallup Great Workplace 2018; recipient of an "A" grade for Patient Safety. Sarasota Memorial Hospital is Magnet designated and the only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County. * Highest 5-Star rating from Medicare for quality and safety * Straight "A's" for Patient Safety * SMH is also listed among U.S. News "Best Hospitals for Maternity" for 2021-2022; the only hospital in the region to make the list. * One of the nation's 100 Top Hospitals, 40 Top Teaching Hospitals and 50 Top Cardiovascular Hospital * Listed among U.S. News' 50 Best Hospitals for Rehabilitation Services and Specialized Urology Care, 2022 - 2023 * Forbes' Best Employers for Women * Named among the World's Best Hospitals by Newsweek, 2019-2022 The benefits of being the best: Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights: Total Rewards Package * Paid Time Off (start earning PTO on day one of employment) * Tuition Reimbursement * Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees * Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars * Life Insurance * Disability Insurance * Retirement Savings Plan: 403b * Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp! * Bereavement Leave * Free Parking * On Campus Dining w/ a 10% discount * Credit Union w/ teller machines on campus * Direct Deposit * Free Wellness Screening * Free confidential counseling services * Employee Discount Programs * Recognition Programs * Referral Programs * Tremendous growth opportunities for hard workers!

Department Medical Staff Provides effective communication and guidance to the Medical Staff with regard to all functions of the Medical Staff, providing direction in preserving confidentiality and protections afforded by law of Medical Staff affairs, maintaining compliance with medical staff, hospital licensure, and other applicable law and with accreditation standards of the Joint Commission. Required Qualifications * Require a Bachelor's degree. Relevant professional experience can substitute on a year for year basis for the required degree. * Require the ability to interpret and explain rules and policies. Preferred Qualifications * Prefer a minimum of one (1) year of experience in Medical Staff Services or hospital setting. * Prefer National Association of Medical Staff Services, Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) certification. * Prefer demonstrated ability to communicate effectively including public relations skills and maintain confidentiality. * Prefer demonstrated knowledge of medical staff operational, legal accreditation matters. * Prefer demonstrated knowledge of operating system Windows and credentialing database. * Prefer demonstrated ability to display excellent organizational and communication skills. * Prefer demonstrated ability to function independently with frequent interruptions. * Prefer demonstrated ability to relate positively with all levels of professionals. Mandatory Education Preferred Education Required License and Certs Preferred License and Certs On-Site position, Sarasota Main Campus, M-F, 8 a.m. - 4:30 p.m.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. *This position is located in Saraosta, FL in the FPG OB/Gyn office located at Waldemere Medical Plaza on the Sarasota Memorial Hospital campus. Required Qualifications - Require computer, keyboard and data input skills. - Require pleasant and professional demeanor. - Require skill in establishing and maintaining effective working relationships. - Require demonstrated initiative and self-direction. - Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. - Require dependability/reliability. Preferred Qualifications - Prefer some college or vocational training. - Prefer a minimum of one (1) year of experience in a physician office. - Prefer knowledge of EHR/EMR. - Prefer knowledge of medical terminology. - Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). - Prefer a professional, neat appearance with strong oral and written communication skills. - Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Work Days/Shift/Start Time Office hours: Monday-Thursday, 8:15 AM - 4:45 PM Friday, 8:15 AM - 4:00 PM *No weekends of holidays (office is closed).

Department FPG OB GYN @ WMP Ste 802 Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. * This position is located in Saraosta, FL in the FPG OB/Gyn office located at Waldemere Medical Plaza on the Sarasota Memorial Hospital campus. Required Qualifications * Require computer, keyboard and data input skills. * Require pleasant and professional demeanor. * Require skill in establishing and maintaining effective working relationships. * Require demonstrated initiative and self-direction. * Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. * Require dependability/reliability. Preferred Qualifications * Prefer some college or vocational training. * Prefer a minimum of one (1) year of experience in a physician office. * Prefer knowledge of EHR/EMR. * Prefer knowledge of medical terminology. * Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). * Prefer a professional, neat appearance with strong oral and written communication skills. * Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Office hours: Monday-Thursday, 8:15 AM - 4:45 PM Friday, 8:15 AM - 4:00 PM * No weekends of holidays (office is closed).

Department FPG Thoracic Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Required Qualifications * Require computer, keyboard and data input skills. * Require pleasant and professional demeanor. * Require skill in establishing and maintaining effective working relationships. * Require demonstrated initiative and self-direction. * Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. * Require dependability/reliability. Preferred Qualifications * Prefer some college or vocational training. * Prefer a minimum of one (1) year of experience in a physician office. * Prefer knowledge of EHR/EMR. * Prefer knowledge of medical terminology. * Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). * Prefer a professional, neat appearance with strong oral and written communication skills. * Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs

Department OBGYN307 Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Required Qualifications * Require computer, keyboard and data input skills. * Require pleasant and professional demeanor. * Require skill in establishing and maintaining effective working relationships. * Require demonstrated initiative and self-direction. * Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. * Require dependability/reliability. Preferred Qualifications * Prefer some college or vocational training. * Prefer a minimum of one (1) year of experience in a physician office. * Prefer knowledge of EHR/EMR. * Prefer knowledge of medical terminology. * Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). * Prefer a professional, neat appearance with strong oral and written communication skills. * Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs This is a full time 40 hour per week position M-F 7:30 - 4:45 typically no nights weekends or holidays

Department FPG Family Pract @ Gulfgate Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Healthcare and experience working in front office/clerical admin strongly preferred. Required Qualifications * Require computer, keyboard and data input skills. * Require pleasant and professional demeanor. * Require skill in establishing and maintaining effective working relationships. * Require demonstrated initiative and self-direction. * Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. * Require dependability/reliability. Preferred Qualifications * Prefer some college or vocational training. * Prefer a minimum of one (1) year of experience in a physician office. * Prefer knowledge of EHR/EMR. * Prefer knowledge of medical terminology. * Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). * Prefer a professional, neat appearance with strong oral and written communication skills. * Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Office is open Mon-Fri, 8am-5pm * No holidays or weekends! FPG Family Practice at Gulfgate: 6128 S Tamiami Trail Sarasota, Florida 34231

Department FPG Internal Med & Peds @ UPK Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Required Qualifications * Require computer, keyboard and data input skills. * Require pleasant and professional demeanor. * Require skill in establishing and maintaining effective working relationships. * Require demonstrated initiative and self-direction. * Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. * Require dependability/reliability. Preferred Qualifications * Prefer some college or vocational training. * Prefer a minimum of one (1) year of experience in a physician office. * Prefer knowledge of EHR/EMR. * Prefer knowledge of medical terminology. * Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). * Prefer a professional, neat appearance with strong oral and written communication skills. * Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Monday through Friday 8:00-5:00

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. The Silverstein Institute at Floyd (1901 Floyd St, Sarasota, FL) is a leading Ear, Nose, and Throat (ENT) center, part of First Physicians Group (FPG). Required Qualifications - Require computer, keyboard and data input skills. - Require pleasant and professional demeanor. - Require skill in establishing and maintaining effective working relationships. - Require demonstrated initiative and self-direction. - Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. - Require dependability/reliability. Preferred Qualifications - Prefer some college or vocational training. - Prefer a minimum of one (1) year of experience in a physician office. - Prefer knowledge of EHR/EMR. - Prefer knowledge of medical terminology. - Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). - Prefer a professional, neat appearance with strong oral and written communication skills. - Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Work Days/Shift/Start Time Monday-Friday No weekends or Holidays Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Healthcare and experience working in front office/clerical admin strongly preferred. Required Qualifications - Require computer, keyboard and data input skills. - Require pleasant and professional demeanor. - Require skill in establishing and maintaining effective working relationships. - Require demonstrated initiative and self-direction. - Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. - Require dependability/reliability. Preferred Qualifications - Prefer some college or vocational training. - Prefer a minimum of one (1) year of experience in a physician office. - Prefer knowledge of EHR/EMR. - Prefer knowledge of medical terminology. - Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). - Prefer a professional, neat appearance with strong oral and written communication skills. - Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Office is open Mon-Fri, 8am-5pm *No holidays or weekends! FPG Family Practice at Gulfgate: 6128 S Tamiami TrailSarasota, Florida 34231 Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Performs collection functions for First Physician Group. Reviews charges and verifies appropriate usage of modifiers, CPT-4, ICD-9 and ICD-10 code ensure appropriate reimbursement. Analyzes and corrects claims to ensure accurate and timely claims submission. Sets up account for Client Services and collects past due balances. Responsible for resubmission of claims for additional reimbursement and/or appealing said claims with timely follow up. Responsible for calculating and posting contractual allowances accurately and timely keeping the AR to a minimum. Responsible for incoming and outgoing mail. Researches and answers customer's questions regarding billing disputes. Interacts with FPG Physicians, Office Managers, CBO staff, and other appropriate SMH staff to review coding and billing issues. Responsible for keeping abreast of and complying with all third party regulations. Responsible for ensuring all fee schedules are kept current and MMS updated. Handles all correspondence and all communications in a timely manner. Job knowledge is section specific. Ability to demonstrate Customer Service Recovery, be flexible and adapt to changes in growth within the CBO Department. Required Qualifications - Require an Associate's Degree. A high school diploma, plus two (2) years of relevant Patient Financial Services or related experience, may be substituted for required degree. - Require the ability to manage special projects and task to completion. - Require the ability to be cross-trained in two (2) or more specialty areas. - Require general knowledge of ICD-9, ICD-10 and CPT coding. - Require the ability to analyze problems, develop solutions and consistently follows through to resolution. - Require the ability to meet and greet public and handle difficult situations diplomatically. - Require a clear and distinct speaking voice. - Require the ability to operate an adding machine quickly and accurately by touch. - Require the ability to use standard office equipment. - Require basic mathematical, organizational, and communication skills. - Require basic knowledge of Managed Care remittance and adjustment process. Preferred Qualifications - Prefer three (3) years of experience working with Medicare, Medicaid and commercial billing and collections. - Prefer three (3) years of experience in utilizing Windows based software applications. - Prefer the ability to type fifty (50) words per minute for CRT and PC input. - Prefer financial or banking experience. Mandatory Education Preferred Education Required License and Certs Preferred License and Certs Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department Patient Access_Sarasota The Patient Registration Representative is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible. Required Qualifications * Require a minimum of one (1) year of experience in a health care and/or customer service related industry. * Require flexibility for weekend, holiday, and other shift work as scheduled. Preferred Qualifications * Prefer previous experience in patient interviewing. * Prefer ability to collect post and balance cash. * Prefer strong typing and clerical skills to include speed and accuracy. * Prefer general knowledge of medical insurance and terminology. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs 24 hours minimum 3rd shift weekends required

Department Patient Access_Sarasota The Registration Rep Specialist is responsible for assisting the patient through the pre-registration process to ensure outpatient procedures are screened based on assigned payors, missing or incomplete information is obtained, and insurance eligibility is verified while assisting the patient obtain pre-certifications, referrals, and authorization for patient visits. Required Qualifications * Require a minimum of three (3) years of experience in health care and/or customer service related industry. * Require an Associate degree, or relevant experience in a healthcare setting can be considered in lieu of the required degree on a year for year basis. * Require Certified Healthcare Access Associate (CHAA) certification (must be obtained within one (1) year of hire date into position). Preferred Qualifications * Prefer demonstrated knowledge of medical terminology. * Prefer demonstrated understanding of commercial and government insurance payors. * Prefer demonstrated knowledge of ICD-10 coding and CPT coding. * Prefer demonstrated knowledge of Medicare guidelines and Medical Necessity. * Prefer demonstrated ability to establish and maintain effective working relationships. * Prefer demonstrated ability to analyze problems and offer solutions. * Prefer demonstrated experience using a PC and some analytical software. * Prefer demonstrated ability to make independent decisions and handle multiple tasks simultaneously. * Prefer ability to work in a fast pace environment of a physician office. Mandatory Education Preferred Education Required License and Certs Preferred License and Certs

Department Patient Financial Services "Working and Living in Paradise" Come join us in beautiful Sarasota, Florida as part of our Patient Financial Services team for Sarasota Memorial Healthcare System. Sarasota is the home one of America's #1 beaches. Located minutes from the beautiful sandy beaches of Florida's West Coast, our Magnet hospital is continuing to grow and expand! Sarasota Memorial Health Care System is a community-owned regional medical center and leading acute care hospital and named by U.S. News & World Report as one of "America's Best Hospitals;" ranking above all other Florida institutions in several specialties. These awards combined with our supportive team environment help to ensure your success. At Sarasota Memorial Hospital, you will be a part of a diverse environment where all people are valued and respected. At Sarasota Memorial's Patient Financial Services Department, you are an individual who's efforts breathe life into the world of the patient financial experience. With many roles and opportunties for professional growth, our Team empowers you to mold your future. Put your best foot forward and submit your application today. Required Qualifications Patient Billing Advocate Promotes customer satisfaction in receiving and responding to incoming calls. Evaluates customer's ability to pay, completes mutually satisfactory payment arrangements and performs all appropriate account updates. Responsible for keeping abreast of and complying with all managed care contracts and third party relations. Maintains knowledge and use of all applicable hospital systems. $18.35/hr- $26.75/hr Refund Rep Refunds, researches, and reviews credit balance accounts. Pulls files, insurance EOBs and zero statements to research and review accounts that have credit balances, refunding the proper party based on completed research. Answers all patient's questions concerning a credit balance. Corrects any accounts via the patient account system that need adjustments to update status. Works all incoming mail concerning credit balances. Performs all other duties as assigned. This job requires a High School Diploma, GED or Certificate $18.35/hr- $26.75/hr Billing Coordinator Reviews and processes billing both electronic and manual claims as well as keeping updated with the ever-changing insurance demands and reviewing rebill requests. Identifies and problem solves billing inaccuracies while keeping statistics of errors found and updating info in AM/PFM as needed. Ensures all claims are submitted both accurately and timely. Manually prepares all special handling claims as well as bill secondary insurance and print/request necessary attachments such as medical records and itemized. Calculates and posts allowances for Medicaid accounts and maternity package plans as well as adjusts off non-covered charges and others outlined by the individual insurance carriers. Verifies insurance eligibility for Medicaid and their HMO's while also searching for authorizations and specific provider numbers. Maintains knowledge and use of the SSI billing system as well as other related programs such as AM/PFM, AccessANYware, EQ Health, FEMMIS and Passport. Documents billing information and works closely with other related departments to ensure 'clean' claim submission. Responsible for keeping abreast of and complying with all managed care contracts and third party billing regulations. Clears fatal edits on AM/PFM accounts to ensure "clean" claim submission to increase the number of daily claims worked by each biller and increasing revenue reimbursement. Receives and responds to incoming calls and representative requests in a professional and timely fashion promoting customer satisfaction. Works as a team member demonstrating time management skills and communicating new information or changes. High School Diploma, GED or Certificate required Salary Range: $19.65/hr- $29.45/hr Insurance Collector Works with third party payers to ensure timely receipt, processing, and payment of outstanding accounts receivable by maintaining high productivity and quality standards. Problem solves pended, rejected, and partially denied claims. Responsible for keeping abreast and complying with all managed care contracts and third party relations for your designated payer/s. Tracks and trends escalated payer concerns. Handles all correspondence and communications in a professional and timely manner. Inputs data as required to comply with department specific quality assurance measures and for feedback to other departments and insurance companies. Contributes to departmental operations by performing other job duties as assigned. Performs appropriate account updates and notations for decisive interpretation by end users. Promotes stellar customer service in all dealings. Require a minimum of two (2) years of experience in a healthcare, insurance or customer service environment. Bachelor's degree can substitute for the required experience. High School Diploma, GED or Certificate required Salary Range: $18.70.hr- $28.10hr Medicare Coordinator I Performs billing collection functions for Medicare account receivables keeping accounts to a minimum and cash flow to a maximum. Reviews and processes electronic claims along with analyzing and correcting claims via AccessANYware, SSI and DDE software systems to ensure timely reimbursement has been received. Problem solves RTP and denied claims and provides support/maintenance for the electronic Medicare billing system. Responsible for the coordination and updating of the CM and DDE billing updates, billing tables and system edits to ensure maximization of electronic capability. Responsible for running job streams, generating and evaluating electronic Medicare billing reports. Responsible for education and training of staff in electronic claims submissions. Keeps current on changes to Medicare billing regulations and compliance issues. Responds to incoming calls and walk-in patients. Require a minimum of four (4) years of Patient Financial Services experience, two (2) of which are in working with Medicare billing and collections. An Associate's degree or higher can be considered in lieu of the Medicare billing and collections experience requirement. High School Diploma, GED or Certificate required Salary Range: $20.60/hr- $30.90/hr Medicaid Coordinator This position has responsibility for coordinating all Medicaid claims processing and pending Medicaid account handling. Responsible for planning, developing, evaluating and monitoring account transition from self pay to appropriate agency for financial assistance. This position serves as a bridge between financial and ICM and assists in and with communication of referral placement. This position serves as an advisor in all areas of Medicaid and pending Medicaid and has charge of timely referrals when Medicaid is denied. Responsible for keeping abreast of and complying with all Medicaid regulations. Responsible for review of Medicaid Accounts Receivable to ensure timely reimbursement of outstanding accounts receivables and analyzing Medicaid remittances to insure maximum reimbursement has been received. Responsible for resubmission of claims for additional reimbursement and/or appealing said claims with timely follow up. Responsible for maintenance of Medicaid contract manuals, communication of contracts to all departments involved and keeping abreast of all Medicaid related issues. Responds to incoming calls. Responsible for ensuring that all Medicaid claims requiring authorization are submitted for clinical review prior to billing. Fluent in the use of Passport, EQ Health, AccessANYware, Med-decision and FEMMIS. - Require two (2) years of experience in healthcare, insurance or customer service setting. A Bachelor's degree can be considered in lieu of the required experience. High School Diploma, GED or Certificate required Salary Range: $18.70/hr- $28.10/hr Manager of Collections This leader has operational accountability and oversight, and manages the daily activities of Collections Service, as well as , directing and controlling all aspects of hospital collections, recoveries and customer service. In this role, the leader sets the tone and models positive leadership behavior, while ensuring team work tasks, projects, and responsibilities are completed successfully in support of departmental and organizational goals. Onsite position at the downtown Sarasota office. * Require a Bachelor's degree in related field. Master's degree is preferred. * Require three (3) years of prior management experience. Salary Range: $39.90/hr- $59.80.hr Reputation. Community. Impact. Growth. Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here. Recognition: * 5- Star Quality Rating- SMH- Sarasota is the only hospital in Florida to earn the federal Centers for Medicare & Medicaid Services' highest rating every year since its inception. * 50 Best Hospitals- SMH ranked among U.S. News & World Report's 50 Best Hospitals in two specialties, Rehabilitation and Obstetrics/Gynecology in 2023-2024, and among the nation's top 10% high peformers in 18 other medical specialties, procedures and conditions. * World's Best Hospitals- SMH- Sarasota has made Newsweek's prestigous list six years in a row, since the global rankings began in 2019. * "A" for Patient Safety- SMH- Sarasota has earned straight A's since it began participating in the Leapfrog Group's hospital safety survey in 2016. * Magnet Hospital- SMH has been recognized as a Magnet hospital for the past 20 years by the American Nurses Credentialing Center, a continuous achievement for nursing excellence shared by less than 1% of hospitals nationwide. * America's Best Employer/Workplace- SMH topped Forbe's list of America's Best Employers, ranking among the top 20% of large employers across all industries in 2024, and #1 healthcare employer in Florida in 2023. The health system also earned a 5-star rating in Newsweek's 2024 list of "America's Greatest Workplaces for Women." The benefits of being the best: Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights: Total Rewards Package * Paid Time Off (start earning PTO on day one of employment) * Tuition Reimbursement * Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees * Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars * Life Insurance * Competitie rates * Bonuses offered * Disability Insurance * Retirement Savings Plan: 403b * Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp! * Bereavement Leave * Free Parking * On Campus Dining w/ a 10% discount * Credit Union w/ teller machines on campus * Direct Deposit * Free Wellness Screening * Free confidential counseling services * Employee Discount Programs * Recognition Programs * Referral Programs * Tremendous growth opportunities for hard workers!

Department FPG Family Pract @ Venice Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Required Qualifications * Require computer, keyboard and data input skills. * Require pleasant and professional demeanor. * Require skill in establishing and maintaining effective working relationships. * Require demonstrated initiative and self-direction. * Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. * Require dependability/reliability. Preferred Qualifications * Prefer some college or vocational training. * Prefer a minimum of one (1) year of experience in a physician office. * Prefer knowledge of EHR/EMR. * Prefer knowledge of medical terminology. * Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). * Prefer a professional, neat appearance with strong oral and written communication skills. * Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Required Qualifications - Require computer, keyboard and data input skills. - Require pleasant and professional demeanor. - Require skill in establishing and maintaining effective working relationships. - Require demonstrated initiative and self-direction. - Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency. - Require dependability/reliability. Preferred Qualifications - Prefer some college or vocational training. - Prefer a minimum of one (1) year of experience in a physician office. - Prefer knowledge of EHR/EMR. - Prefer knowledge of medical terminology. - Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access). - Prefer a professional, neat appearance with strong oral and written communication skills. - Prefer basic knowledge of third party payers. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education Required License and Certs Preferred License and Certs Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Department FPG Cardio & Thoracic Surgery The Surgical Scheduler works directly with surgeons in the practice to accurately schedule patients for surgical procedures including pre-admission testing appointments in OR, Oncology, and Endoscopy & Bronchoscopy Lab utilizing a block-scheduling system in a way that best maximizes surgeon satisfaction while also managing the overall utilization of the procedural areas. The Surgical Scheduler is also responsible for ensuring appropriate equipment, room specifications and preferences are selected in order facilitator to accurately support the scheduled case and best facilitate the daily schedule. Required Qualifications * Require two (2) years of previous healthcare experience. Preferred Qualifications * Prefer demonstrated knowledge of medical terminology. * Prefer knowledge of International Classification of Diseases Index (ICD-10) and Current Procedural Terminology (CPT-4). * Prefer effective communication skills, including the ability to handle difficult customer situations. * Prefer the ability to type a minimum of fifty (50) words per minute. * Prefer the ability to work with minimal supervision. * Prefer experience or background in surgery case information/operations. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education AD: Associate's Degree Required License and Certs Preferred License and Certs