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Hall Automotive Group Remote jobs

- 70 jobs
  • Automotive Operations Support Manager (Remote OH, PA & West. NY)

    Dent Wizard International 4.6company rating

    Pennsylvania jobs

    For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. The Operations Support Manager is responsible for driving operational excellence and supporting the successful onboarding, launch, and ongoing performance of customer sites within their district. They drive non-technician gross margin at a district level, including managing the cost of supplies and fleet, and supporting parts margin expansion, acting as the district level lead with the Supply Chain team. This role leads cross-functional initiatives, manages technical and operational processes, and serves as a coach for front-line leaders and technicians. They are a member of the district leadership team in partnership with the District Operations Manager and Business Development Executive. Key Responsibilities: Customer Onboarding & Launches * Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status. * Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification. * Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives. * Lead buildout planning and execution for new locations, leveraging external vendor partners as required. Operational Excellence & Quality * Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence. * Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction. * Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites. * Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance. * Ensure we are meeting the Customer Promise cycle time consistently across the district. Technical Training & Support * Provide technical training and support to technicians and front-line field leaders, ensuring teams are equipped with the skills and knowledge needed for success. * Serve as a resource for technical problem-solving and process improvement initiatives. Supply expense management * Minimize tech supply costs by ensuring consistent use of preferred suppliers, controlling credit cards, and driving strong ordering processes (e.g., min/max processes, etc.) * Analyze supply usage to identify locations of overspending and root cause problem-solving to drive savings. * Ensure parts profitability via vendor leverage and best practices * Automate invoices to reduce front-line manager time commitment. Supply Chain & Fleet Management * Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment. * Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements. * Manage fleet requests, including vehicle allocation, maintenance, and replacement planning. * Lead EH&S initiatives for the division, ensuring compliance with all regulatory requirements and fostering a culture of safety and responsibility. World Class Teams * Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth. Other duties as assigned. Key Competencies * Operational Excellence * Project Management * Technical Acumen * Leadership & Coaching * Problem Solving * Communication & Collaboration * Customer Focus * Change Management Position Requirements * A bachelor's degree in business, operations management, or a related field is preferred. * 5+ years of experience in operations, project management, or a related discipline. * Proven ability to lead cross-functional teams and manage multiple projects simultaneously. * Strong analytical and problem-solving skills, with experience in root cause analysis and process improvement. * Excellent communication and interpersonal skills, with the ability to coach and influence at all levels of the organization. * Prior experience as a field leader (e.g., AOM, FOM) preferred. * Experience in technical training, supply chain management, and fleet operations is highly desirable. * Must live in a market that they support. * Ability to travel as needed to support site launches and operational initiatives. Physical Job Requirements * Consistent in field visits with the leaders and technicians (around 75%). Drug Policy * All applicants being considered for employment must pass a pre-employment drug screening and background check. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $84,000.00 - $105,000.00/ Year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. * ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at *************************.
    $84k-105k yearly 21d ago
  • Business Service Specialist

    Cox Holdings, Inc. 4.4company rating

    Morgantown, PA jobs

    Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Fleet Operation Support Specialist is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Support Specialist provides exceptional customer service, collaborates with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained. Duties and responsibilities Perform various clerical and administrative duties relating to the Fleet Management program fulfillment. Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships. Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations. Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities. Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events. Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators. Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers. Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems. May be required to provide detailed vehicle information to support utilization and reliability. Utilize the fleet asset maintenance systems to monitor and track vehicle repairs. Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians. Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction. Minimum qualifications include: High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field. Strong proficiency with computers, Microsoft Office programs, and internet-based applications Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment. Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed. Ability to maintain accurate records, asset inventories and to create/analyze reports. Strong people skills and the ability to effectively communicate with peers, business partners, and leadership. Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures. Proficient in understanding, analysis, and management of vehicle information to provide recommendations. Works well in a team environment by supporting departmental initiatives and goals. Provide excellent customer service, organizational skills, and communication skills (written and verbal) Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity. Travel is isolated to nearby customer locations within assigned region. Occasional exposure to weather conditions, fumes, and noise Preferred qualifications include: Associate degree or 5 years fleet experience preferred. Works well in a team environment by supporting departmental initiatives and goals. Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $16.2-24.2 hourly Auto-Apply 11d ago
  • Cloud Support Technician (RapidScale)

    Cox Enterprises 4.4company rating

    Raleigh, NC jobs

    Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Cloud Engineering Support Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. Primary Responsibilities and Accountabilities * Maintain and support multiple customer environments. * Work a standard 40+ hour week with flexibility for business needs. * Update and manage ticket backlog in accordance with internal policies. * Provide crisis management by identifying high-priority issues and escalating appropriately. * Deliver a customer-first experience while managing tickets via phone and email. * Collaborate effectively with your immediate team and across all company divisions. * Engage internal and external resources-including technical engineers, account teams, and project managers-to troubleshoot and resolve issues. * Drive solutions that lead to resolution or mitigation with a high level of customer satisfaction. * Follow guidance and direction from senior engineers while contributing to team goals. * Remain flexible to customer-facing responsibilities, including travel to customer sites as required. Minimum Qualifications * High school diploma/GED with less than 2 years of experience; or no diploma/GED with 2 years of experience. * Strong communication, presentation, writing, and organizational skills. * Ability to manage time effectively and adapt to shifting priorities. * Willingness to work alternative days and shifts as needed (e.g., Tuesday-Saturday or Sunday-Thursday; Day, Evening, or Night shifts). * Basic knowledge of Microsoft Active Directory (password resets, security groups). * Basic networking knowledge (IP address, MAC address, Layer 1 vs. Layer 2). * Proficiency with general computer usage, internet, and Microsoft Office applications. Preferred Qualifications * Experience with Fortigate firewalls. * SD-WAN management expertise. * Advanced networking skills (NAT, Subnetting, VPN, Fortigate, vShield Edge). * Server performance monitoring. * Familiarity with N-able (RMM platform). * Prior experience in a Managed Service Provider (MSP) environment. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $23.7-35.5 hourly Auto-Apply 60d+ ago
  • Supervisor Shop Truck Maintenance

    Cox Holdings, Inc. 4.4company rating

    Allentown, PA jobs

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Truck Shop Maintenance - Non-DOT Management Level Supervisor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Compensation includes a base salary of $72,200.00 - $108,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Fleet Services, by Cox Automotive Services, keeps your fleet moving. Headquarters in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. FSCA is currently hiring a Supervisor Truck Maintenance to join our Management Team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you! Duties: Skillset in Sales and mechanically inclined; generating new business within the market and supporting the operations of the business Knowledge of the mobile work environment and challenges, maintenance practices, and CAMFS-specific requirements and processes for mobile maintenance Ability to act with a high sense of urgency. Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same. Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements. Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer) Demonstrated skill and interest in continuous improvement of processes. Proficient computer skills. Competent using Microsoft Office Suite (Excel, Word, Power Point, Skype, etc.) Able to motivate team members to achieve daily, weekly, and monthly goals. Provide leadership to individuals and management team daily. Drive New Business in Developing Markets and Support current business in existing markets. Develop productivity reports and work with team members to improve productivity. Actively work across CAMFS organizations to resolve issues related to the technician's role. Lead Technicians to perform best practices and achieve Quarterly targets. Directly Oversee the operations and Mobile Technician Leaders in the Market. Providing leadership and supervision, to ensure a high level of efficiency, productivity and safety standards are met. Coordinating and conducting regular meetings with technicians to engage, energize and mentor. Performs other duties and responsibilities as assigned. Requirements: High School Diploma or GED Preferred with eight years (8) of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences Bachelor's degree with six (6) plus years of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences Minimum of three (3) years' experience in management or leadership role Must have a valid driver's license and meet Cox Automotive Mobility minimum driving qualification standards. Must be at least 21 yrs. or older. Required Competencies: Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches. Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others. Technician Focus: Will seamlessly navigate from mentor/coach to ‘tough love' manager to manage a diverse set of technicians. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees. Systems: Demonstrated ability to learn and use IT systems related to technician performance. Interpersonal Savvy: Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it' approach to problem-solving. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $72.2k-108.2k yearly Auto-Apply 11d ago
  • Manager Truck Maintenance

    Cox Enterprises 4.4company rating

    Morgantown, PA jobs

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Truck Maintenance - Non-DOT Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 50% of the time Work Shift Variable Compensation Compensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Fleet Services, by Cox Automotive Services, keeps your fleet moving. Headquarters in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. FSCA is currently hiring a Truck Maintenance Manager to join our Management Team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you! Duties: * Ability to lead a team of 35-50 technicians to drive productivity and growth * Skillset in Sales and mechanically inclined; generating new business within the market and supporting the operations of the business * Knowledge of the mobile work environment and challenges, maintenance practices, and CAMFS-specific requirements and processes for mobile maintenance * Ability to act with a high sense of urgency. * Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same. * Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements. * Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer) * Demonstrated skill and interest in continuous improvement of processes. * Proficient computer skills. Competent using Microsoft Office Suite (Excel, Word, Power Point, Skype, etc.) * Able to motivate team members to achieve daily, weekly, and monthly goals. * Provide leadership to individuals and management team daily. * Drive New Business in Developing Markets and Support current business in existing markets. * Develop productivity reports and work with team members to improve productivity. * Actively work across CAMFS organizations to resolve issues related to the technician's role. * Lead Technicians to perform best practices and achieve Quarterly targets. * Meet with any MTL's, Technician's, and Customers frequently. * Directly Oversee the operations and Mobile Technician Leaders in the Market. * Providing leadership and supervision, to ensure a high level of efficiency, productivity and safety standards are met. * Coordinating and conducting regular meetings with technicians to engage, energize and mentor. * Performs other duties and responsibilities as assigned. Requirements: * High School Diploma or GED Preferred with eight years (8) of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences * Bachelor's degree with six (6) plus years of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences * Minimum of three (3) years' experience in management or leadership role * Must have a valid driver's license and meet Cox Automotive Mobility minimum driving qualification standards. * Must be at least 21 yrs. or older. Required Competencies: * Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches. * Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others. * Technician Focus: Will seamlessly navigate from mentor/coach to 'tough love' manager to manage a diverse set of technicians. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect. * Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. * Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees. * Systems: Demonstrated ability to learn and use IT systems related to technician performance. * Interpersonal Savvy: Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Problem Solving: Can identify problems and develop practical solutions. * Able to understand internal constraints and avoid a 'take it or leave it' approach to problem-solving. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $87.2k-130.8k yearly Auto-Apply 16d ago
  • Light Duty Technician

    Cox Enterprises 4.4company rating

    Charlotte, NC jobs

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Light Duty Technician II - DOT Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes 100% of the time Work Shift Variable Compensation Hourly base pay rate is $28.65 - $42.98/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description * If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ * Fleet Services by Cox Automotive keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, FSCA provides scheduled maintenance and unscheduled services to fleets anywhere, anytime. FSCA is currently hiring a Light & Medium Duty Technician is a mid-level Technician and will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light and follow-up repairs, light mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Will perform scheduled dedicated work on assigned customer fleets (mostly, light & medium duty gas vehicles, and may also perform emergency roadside services when needed. Requires creative thinking for solving problems in emergency situations and self-management of the workday. Must be able to make decisions effectively and efficiently using critical thinking skills, provide excellent customer service, understand the importance of attention to detail, and always maintain situational awareness. This role will have dedicated hours but may also require flexibility in scheduling and the ability to function effectively and efficiently in emergency situations. This role follows established processes and procedures for making repairs or performing maintenance procedures, establishing, and maintaining safety practices on the job, and documenting work order information. The Light & Medium Duty Technician strives for excellence in the work they perform and ensures quality of output Duties * Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Power steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. * Participate in regularly scheduled safety training. Remain up to date on safety protocols and procedures to maintain a culture of safety and compliance. * Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders ("RO") using company issued device and our proprietary application * Communicate with management, team members, and Dispatch via Microsoft Office products and other communication methods such as email, or phone call to obtain approvals on repair estimates, retrieve purchase order numbers, and/or discuss findings and notes. * Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. * Obtain parts from approved local and national vendors as necessary for the repairs to be performed. * Accurately complete DOT forms and all other forms of documentation in timely fashion. * Independently manage parts inventory and equipment on company-issued service truck and perform periodic reconciliation. * Works with, understands, and evaluates technical information related to the job. * Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. * Work with a high degree of independence and manage own daily schedule. * Work with clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations * Adhere to company policies, processes, and procedures. * Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Power steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. * Confer with customers, Dispatch, and/or Sales team to obtain descriptions of vehicle problems and to discuss work to be performed. * Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Requirements * High School Diploma/GED and 3 years' experience in a related field (Combination of light & heavy duty preferred. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field. * Possess and supply a set of hand tools necessary to perform required job duties. * This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. * A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. * Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. * Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File Why Fleet Services by Cox Automotive? * Safe driving & Tech efficiency bonuses * Safety Boots & Safety Glasses reimbursement * Extreme weather gear (Cold & Hot) * Uniforms provided with laundry service where available * Take service truck home daily (stop paying for gas!) * Company cellphone provided * Technical training provided to advance your career * Dedicated career path - 'Over 50% of our front-line managers are promoted from within'. Benefits: * Health, dental, vision insurance starts DAY ONE of employment. * 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. * Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. * Tuition Assistance/Reimbursement * Adoption/Surrogacy assistance * Pet Insurance * Multiple ERG, diversity groups, and company paid volunteer hours. * Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $28.7-43 hourly Auto-Apply 2d ago
  • Lead Member Specialist - Remote - Harrisburg, Pennsylvania

    Aaa Central Penn 3.8company rating

    Harrisburg, PA jobs

    Lead Member Specialist - Support Center Be the go-to problem solver and team motivator! As a Lead Member Specialist, you'll be at the heart of our Support Center operations. Your mission? Handle member inquiries across multiple channels and keep things running smoothly behind the scenes. You'll work closely with the Support Center Supervisors to ensure daily operations meet our high standards for quality and service. This isn't just a job-it's a chance to mentor, guide, lead, and make a real impact every day! If you're ready to lead with confidence, solve problems like a pro, and bring positive energy to every interaction, we'd love to have you on our team! This is a remote position based in Harrisburg, PA - and you need to reside in Pennsylvania. In-office meetings and training sessions are held several times per quarter at our Harrisburg location. This position is classified as Essential Duty Personnel, which requires availability to work your scheduled shifts-including weekends and holidays-regardless of weather conditions. The regular schedule for this role is 2:30 PM to 11:00 PM. Team Member Focused Benefits Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! What You Will Be Doing: Lead and support the team providing leadership and guidance and assisting with training of new team members. Handle escalated customer concerns. Monitor daily activity and update metric reports; ensure accurate transaction records. Oversee call queues, alert supervisors when service levels drop, and ensure efficient resource use. Dispatch roadside service requests and manage the full roadside assistance process. Prioritize requests based on safety, urgency, and conditions, ensuring emergency situations are addressed appropriately. Advise members on problem resolution, safety issues, benefits, service alternatives, and potential charges. Process membership sales, renewals, automatic renewals, and account maintenance. Assist with travel requests, including hotel and car reservations, and direct clients to travel agents as needed. Handle insurance inquiries and direct clients to licensed agents. What You Will Need to Shine: A high school diploma or equivalent. Previous experience in customer service, call center/dispatch, or supervisory roles is a big plus. Top-notch listening skills-you will need to interpret information, ask great questions, and make sure nothing gets missed. The ability to roll with changes and keep cool under pressure. Strong communication skills across phone, email, and live chat. Tech-savvy enough to juggle multiple computer systems like a pro. A knack for spotting issues, finding solutions, and making smart decisions to deliver an amazing customer experience. This is a remote position, so reliable internet is a must. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities: We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V .
    $59k-101k yearly est. Auto-Apply 7d ago
  • Client Development Executive (Cox Business)

    Cox Enterprises 4.4company rating

    Springfield, VA jobs

    Company Cox Communications, Inc. Job Family Group Sales Job Profile Client Development Executive - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary of $62,700.00 - $94,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,360.00. Job Description Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow. We're looking for a tech-savvy Client Development Executive to join our team at Cox Business. In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands. You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients. Here's how you'll make it happen: * Identifying new prospects in your assigned territory. * Researching prospects' businesses to prepare for sales calls. * Developing and maintaining sales growth plans for each account in your territory. * Communicating with prospective customers to explore mutually beneficial objectives. * Meeting with prospective customers to assess business technology needs. * Collaborating with internal sales support and service delivery teams to meet customers' needs. * Making face-to-face or virtual sales presentations to decision makers. * Negotiating pricing, products and promotions with new customers. Who You Are You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers. Here's what you have to offer: Minimum: * 8 years of experience in a related field; or a bachelor's degree with 4 years of experience; a master's degree with 2 years of experience; or a Ph.D. in a related discipline. * A valid driver's license, good driving record and reliable transportation. * Excellent written and verbal communication skills. * A track record meeting and exceeding sales goals. * Experience using Windows-based PCs, Microsoft Office and a CRM. Preferred: * Experience in B2B outside sales with quotas. * Experience in field sales, pipeline development, new lead generation and prospecting. * Experience in the telecommunications industry, or with technology or cloud sales. Join the Cox family of businesses and make your mark today! Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $62.7k-94.1k yearly Auto-Apply 28d ago
  • Senior Director, Customer Care

    Cox Enterprises 4.4company rating

    Cherryville, NC jobs

    Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Sr Director, Customer Care Management Level Sr Director Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. The Senior Director, Customer Care is responsible for setting the vision and strategic direction for all customer care operations, including multiple call centers and customer support teams. The executive role drives organizational excellence, customer advocacy, and operational innovation, ensuring that service delivery consistently exceeds industry standards and supports business growth. The Senior Director partners with senior leadership to shape customer experience strategy, influence enterprise-wide initiatives, and champion a culture of continuous improvement and high performance. PRIMARY DUTIES/KEY RESPONSIBILITIES * Develop and execute the long-term strategy for customer care, aligning with organizational goals and market trends. * Lead and inspire a team of managers, supervisors, and agents, fostering a culture of accountability, engagement, and excellence. * Serve as the executive sponsor for customer advocacy, representing the voice of the customer at the highest levels of the organization. * Oversee the design and implementation of innovative service delivery models, leveraging technology and data analytics to drive operational efficiency and customer satisfaction. * Analyze enterprise-wide performance metrics and industry benchmarks to identify opportunities for transformation and growth. * Lead the design, delivery, and evaluation of training programs for customer care teams, ensuring alignment with organizational goals and best practices. * Lead resolution of complex, escalated customer issues, ensuring root cause analysis and sustainable solutions. * Influence strategic decision-making across the organization, championing process improvement and operational excellence initiatives. * Manage budgets, staffing plans, and resource allocation to achieve business objectives. * Build and maintain strong relationships with key stakeholders, including senior leadership, clients, and external partners. * Coach and mentor leaders, developing future talent and succession plans for the customer care organization. * Represent the company at industry events, forums, and with major clients as the leader for customer care. * All other duties as assigned. Required Experience & Specialized Knowledge and skills * Bachelor's degree in a related discipline and 12 years' experience in a related field with at least 7 years' experience in a management or lead role; or a different combination, such as a master's degree and 10 years' experience; or PhD and 7 years' experience or 20 years' experience in a related field with no degree. * At least 7 years of experience in a management/leadership role. * Experience in the automotive industry, fleet management, freight or related sectors. * Proven track record in leading large-scale customer care operations and driving organizational transformation. * Expertise in process improvement, operational excellence, and change management. * Exceptional executive communication, negotiation, and relationship-building skills. * Ability to set strategic direction and influence organizational objectives. * Strong analytical skills and experience with data-driven decision-making. * Demonstrated ability to thrive in a dynamic, fast-paced environment. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $62k-83k yearly est. Auto-Apply 20d ago
  • Tax Senior Associate

    The Saturn Group 4.6company rating

    Baltimore, MD jobs

    About the Opportunity: Our client, a well-established and growing regional accounting and advisory firm, is seeking Senior Tax Associates to join their dynamic teams in Fairfax, VA, and Baltimore, MD. This is an exciting opportunity for driven tax professionals looking to contribute to a collaborative work environment and advance their careers in public accounting. Key Responsibilities: Prepare and review corporate, partnership, and individual tax returns. Perform tax research and provide strategic recommendations to clients. Collaborate with team members to identify tax-planning opportunities for clients. Maintain strong client relationships and provide exceptional customer service. Support junior staff with training and mentorship. Qualifications: 3-6 years of public accounting experience. CPA certification required. Strong proficiency in Microsoft Excel; experience with CCH ProSystems or Axcess preferred. Industry experience in manufacturing, construction, non-profit, or employee benefit plans is a plus. Benefits: Health, Vision, Dental insurance. Flexible Spending Account (FSA) and Health Savings Account (HSA). 401(k) with employee match. Generous Paid Time Off (PTO) and Holiday Pay. Work Environment: On-site Monday to Friday for the first 90 days. Hybrid schedule (1-2 days remote work) after the initial period. Join a firm that values professional growth and collaboration while offering competitive compensation and benefits.
    $66k-91k yearly est. 60d+ ago
  • Financial Systems Administrator

    Penske 4.2company rating

    Pennsylvania jobs

    Penske is seeking an ambitious and inquisitive Financial Systems Administrator with OneStream supervisory experience, to join our Controllership team. Penske is a leader in the transportation industry. We help move lives and businesses forward. The Controllership team is looking for an individual to provide “best in class” support through their expertise and fresh thinking. The Financial Systems Administrator is a techno-functional professional that understands enterprise level financial systems and translates finance business requirements into expected systems behavior. This role is the administrator for our financial systems, primarily OneStream, and collaborates with Finance and IT teams, external consultants, and vendors. Major Responsibilities: Perform the administration, security, and maintenance for enterprise level financial systems, primarily OneStream. Ensure accurate data management and reporting of financial information based on established deadlines and compliance with policies and procedures. Responsibilities include loading and consolidating data from multiple sources, maintaining and updating system metadata/ business rules/forms (areas include chart of accounts/mapping tables, dimensions, entity hierarchy, eliminations and other items), performing system upgrades, monitoring system performance, conducting validations and testing, and ensuring proper system security, controls, workflows, transformation rules, data integration and data recovery. Maintain, develop and design reporting through OneStream Excel add-in, cube views, and dashboards. Troubleshoot and resolve financial system issues under tight timeframes. Partner with vendors and IT in conjunction with standard service level agreements (SLAs). Provide critical support for business needs surrounding the monthly close process, planning, and forecasting, quarterly/annual financial statements and audits, acquisitions, and other items. Develop and drive enhancements and improvements for productivity, efficiency, and quality of financial data. Identify and act on opportunities for process automation. Maintain knowledge of trends and developments with financial systems, technology, and best practices. Identify and recommend technology solutions including implementation of future OneStream applications. Maintain strong internal controls and process documentation and ensure compliance requirements are met for system changes. Create/update environment documentation, knowledge base, SOPs and diagrams as the environment evolves and changes. Play a key role in financial systems projects/implementations that expand financial system functionality via collaboration with the Financial Systems team, IT, finance teams across the organization and/or consultants. Assist with systems-related assessments, cost benefit analyses, and defining business requirements and functional specifications. Establish rapport and build cooperative working relationships with relevant internal and external parties, including finance, IT, consultants, and OneStream support teams. Lead communication of system changes, enhancements, upgrades, etc. with leadership and end users. Provide customer support across the entire corporate and field finance organization, including training for end users. Qualifications Qualifications: • Minimum 5 years related experience demonstrating knowledge of finance and information systems • Bachelor's degree in Accounting/Finance required, with strong information technology skills or Bachelor's degree in Information Systems required, with strong accounting/finance skills • Advanced financial system administration experience required • OneStream experience required. • Knowledge of scripting language required (VB.NET) and SQL • Knowledge of infrastructure and operating systems • Experience with system upgrades and implementations • Accounting knowledge, including financial consolidation, financial close processes, journal entries, financial planning & analysis, foreign currency translation, eliminations, and financial statements including P&L, balance sheet, and cash flow • Strong organization, attention to detail and analytical skills • Strong communication and presentation skills • Strong team player and self-driven individual • Strong time management skills for a fast-paced environment under strict deadlines • Proficiency in the use of Microsoft Outlook, Word, Excel, and PowerPoint required • Regular, predictable, full attendance is an essential function of the job. Associates are currently permitted to work remotely up to two days per week. • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. 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    $69k-93k yearly est. Auto-Apply 60d+ ago
  • Sr. Service Technician, King of Prussia

    Lucid Motors 4.4company rating

    Pennsylvania jobs

    Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. We're expanding our Service Center with additional bays and further building out our team to support increasing demand. If you're passionate about innovation, excellence in service, and want to be part of a cutting-edge brand, now's the time to join us! The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. Responsibilities: Confidently repair electro-mechanical issues and perform diagnostics Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc. Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories Follow correct repair order documentation procedures, i.e. The Three C's Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers. Demonstrate attention to detail and passion for creating positive client experiences Ability to work remotely and support mobile service team as needed Other duties as assigned Qualifications: 4+ years of experience as a Service Technician or Diagnosis Technician ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) - (Required) Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains Experience in luxury automobile repair environments Customer facing experience exhibiting excellent written and verbal communication skills Proficient in Microsoft Office as well as learn proprietary DMS software Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis EPA 609 Certification Willingness to complete Lucid provided CPR training post hire Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire Preferred Qualifications: ASE Certified Master Technician At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.) Base Pay Range (hourly) $34 - $46 USD Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.) By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice. To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
    $73k-102k yearly est. Auto-Apply 54d ago
  • Portfolio Manager, NextGear Capital (Baltimore/DC Market)

    Cox Holdings, Inc. 4.4company rating

    Maryland jobs

    Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Portfolio Manager III - NGC Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day Compensation Compensation includes a base salary of $104,600.00 - $157,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Job Summary The Portfolio Manager manages and grows a portfolio of dealer clients across the assigned Baltimore/DC territory with lines of credit ranging from $50,000 to $2.5M within an assigned geographic territory. The primary responsibilities include building and maintaining relationships with clients, optimizing the portfolio through the clients' use of the line of credit, identifying and mitigating pre-default account risk, and supporting post-default collections on defaulted accounts. The geographic territory assigned will be in the Atlanta Northwest area. * The Candidate must permanently reside in assigned geographic territory . Responsibilities Optimize each client's use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as floor plan subject matter expert to their portfolio of clients. Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation. Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations. Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk. Utilize company provided historical data and tools to identify targets for opportunity of growth and determine clients that are having financial distress. Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe. Minimize loss and maximize recovery. Physical inspection of inventory, and accuracy of audits and repossession as necessary. Inspect what is expected to ensure quality control, inventory, audit self- reconciliation, addition of inventory and buying behaviors. Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company. Operate with the highest level of integrity and always strive to achieve the best outcome for both the clients and our company. Detailed documentation in Salesforce all prudent conversations, activities and client interactions as required by the company KPI's. Complete all Salesforce campaigns as required by the company. Responsible for onboarding new clients to ensure a positive and successful client experience. Cultivate Cox Automotive cross functional business unit relationships and opportunities. Participate and support other projects and initiatives as required. Perform all other duties as assigned. Job Knowledge, Skills and Abilities: Knowledge of the automotive industry (various sectors). Knowledge of the finance industry (various sectors). Proficiency of reading and analyzing financials, such as profit & loss, balance sheet, tax returns and bank statements preferred. Strong financial acumen with working knowledge of key financial tools and terminology. Ability to identify risk indicators through data tools. Ability to communicate a proactive performance plan on continuous basis individually and client level. Strong presentation, verbal and written communication skills. Strong interpersonal skills with ability to interact with clients, collaborate with internal team members. and external partners at various levels within the organization. Strong time management skills with ability to manage deadlines. Strong negotiation and collection skills. Strong analytical and problem-solving skills. Ability to work independently and in a remote environment. Ability to maintain a high level of safety awareness and take necessary safety precautions. Proficient in Excel, Word, PowerPoint, Outlook, Teams and Salesforce. Education and Experience: BA/BS with 4+ yeas related experience in finance, client facing, customer service, B2B, account management and/ or collections required. Candidate can also have a combination of a MS degree and 2+ years, or 8 years of experience in lieu of a degree. Automotive and/or floorplan industry background preferred. Financial knowledge and acumen preferred. Physical Demands: Ability to visit clients at least 60% of the time with occasionally required overnight travel. Ability to sit and stand for extended periods of time. Valid driver's license is required for this position. Disclaimer: The description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $104.6k-157k yearly Auto-Apply 3d ago
  • Mobile Trailer Mechanic II

    Cox Enterprises 4.4company rating

    Philadelphia, PA jobs

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Mobile Trailer Repair Technician II Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes 100% of the time Work Shift Evening Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description * If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ * Veterans encouraged to apply SHIFT: 6 pm - 4 am Thursday - Monday Fleet Services - A Cox Automotive Company keeps your fleet moving! Fleet Services - A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. JOB SUMMARY To support growth of the company, Fleet Services By Cox Automotive is currently hiring a Mobile Trailer Technician II to join our team! This is a dedicated on-site position and we do not provide emergency side of the road type of repairs. If you are looking for a new place to call home, we would love to talk to you! The Mobile Trailer Technician II will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light repairs, and other duties as assigned such as trailer brakes, air lines, auxiliary pumps, and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body and framework. Work performed at the customer's site. The Mobile Trailer Technician II can perform more advanced repairs under the supervision of a Sr Mobile Trailer Technician or higher. The Mobile Trailer Technician II assists Sr Mobile Trailer Technician or higher Technicians with repairs and continues to learn additional advanced mechanical skills. A successful Mobile Trailer Technician II complies with all company policies and achieves high level performance metrics. DUTIES * Preventive Maintenance and repairs on ThermoKing, Carrier and other refrigeration equipment, Preventive maintenance and repair, DOT inspections on Freightliner and Mack Trucks, trailers out of Service Truck with little or no supervision. * Diagnose and repair/replace compressors, coils, electrical components, etc * Always follows and complies with safe operating practices and procedures. * Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation. * Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle. * Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job. * Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations. * Manage concurrent assigned tasks, making effective judgments as to prioritizing work-related activities and time allocations. * Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards. * Perform scheduled preventative maintenance ("PM"), DOT Inspections and follow up repairs on trailers and equipment in a mobile/field environment. * Respond to call center dispatched unscheduled service and maintenance request. * Use hand tools, precision instruments, as well as Trailer tools, welding equipment, and jacks. * Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders ("RO") using company issued iOS device and our proprietary TRAIT application * Accurately complete DOT forms and all other forms of documentation in a timely fashion. * Work with a high degree of independence and manage own daily schedule. * Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. * Obtain parts from approved local and national vendors as necessary for the repairs to be performed. * Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. * Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. * Participate and complete all-in company required safety training. * Establishes and maintains good working relationships with assigned customers and vendors. Communicate effectively both verbally and in writing. * Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections. * Perform minor adjustment and repairs on various types of trailers equipment and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers * Adhere to company policies, processes, and procedures. * Remain up to date on safety protocols and procedures. * Diagnose, adjust, and perform repairs on various types of trailer equipment, and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework. * Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. * Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. * Assist Mobile Trailer Technician I with diagnostics. REQUIREMENTS * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field. * At least 3 years of experience with refrigerated equipment * Possess and supply a set of hand tools necessary to perform required job duties. * Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months. * Obtain 608/609 certification within eighteen (18) months. * This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. * A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. * Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. * Safe drivers needed; valid driver's license required. Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File. REQUIRED OR OBTAINED WITHIN 18 MONTHS * ASE T8 (PMI) certification PREFERRED CERTIFICATIONS * ASE 608/609 certification* * ASE T4 (Brakes) certification * ASE T5 (Suspension) certification * ASE T6 (Electrical and Electronic Systems) * ASE T7 (HVAC) certification SKILLS & ABILITIES * Knowledge of trailer parts and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services. * Understand the implications of new information for both current and future problem-solving and decision-making. * Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work * Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. * Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. * Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. * Ability to determine the type of tools and equipment needed. * Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. WHY FLEET SERVICES BY COX AUTOMOTIVE? * $xx-$XX hourly depending on experience and location. * Safe driving & Tech efficiency bonuses * Safety Boots & Safety Glasses reimbursement * Extreme weather gear (Cold & Hot) * Uniforms provided with laundry service where available * Take service truck home daily (stop paying for gas!) * Laptop & company cellphone provided * Technical training provided to advance your career * Dedicated career path - 'Over 50% of our front-line managers are promoted from within'. BENEFITS * Health, dental, vision insurance starts DAY ONE of employment. * 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. * Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company * Tuition Assistance/Reimbursement * Adoption/Surrogacy assistance * Pet Insurance * Multiple ERG, diversity groups, and company paid volunteer hours. * Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Service Writer I

    Cox Holdings, Inc. 4.4company rating

    Allentown, PA jobs

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Service Writer I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Fleet Services by Cox Automotive Services keeps your fleet moving.Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.FCSA is currently hiring a Shop Service Writer to support future growth of the Company at this location. If you are looking for a new place to call home, we would love to talk to you!DUTIES Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc. Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time. Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items. Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system. Managing the transactions lifecycle from origination until the customer unit is in control/custody of the repair technician. Obtain customers approval for all repairs and services performed. Dispatching and assigning shop work to technicians Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer's vehicles. Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair Creating and fostering good working relationships with customers, vendors, and company partners. Maintaining quality service by establishing and enforcing organization standards and safety policies. REQUIREMENTS High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors. Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer) General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations. Demonstrated ability to multi-task and apply initiative. Positive attitude, good instincts, and self-motivation Excellent organizational skills and the ability to balance a variety of tasks Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $26.1-39.1 hourly Auto-Apply 17d ago
  • Real Estate Manager (Remote)

    Penske 4.2company rating

    Reading, PA jobs

    The Real Estate Manager will handle corporate and field projects to oversee the establishment of new locations, administration of current facilities, and closure or relocation of existing facilities. Working closely with operations, the position must support the Company's strategic plans by ensuring that we are in the best locations under the best terms. This is a remote position. Major Responsibilities: • Manage corporate and field projects to strategically plan the Company's real estate interests and oversee the establishment of new facilities and the relocation of existing facilities. • Negotiate, prepare and modify real estate leases, purchase agreements, sales agreements, and other real estate contracts and documents such as renewals, estoppels and subordinations. • Supervise the activities of real estate brokers and other outside consultants to support multiple concurrent projects while maintaining aggressive control of budgets and schedules. • Develop partnerships within the organization to allow for effective and proactive project planning and execution in support of the Company's business plan. • Prepare analyses to support business and department objectives, and to support merger and acquisition activities. • Work closely with the Company's Facilities Department with respect to property and building management issues. • Maintain good working relationships with landlords of leased properties, including acting as liaison with landlords on matters involving renewals, rent, taxes and property maintenance. • Other projects and tasks as assigned. Qualifications:• Minimum of 5 years in a corporate real estate department or similar environment.• BA/BS in Business, Finance or Real Estate required, Master's Degree a plus.• Experience in negotiation and management of the acquisition and disposition of industrial and commercial real estate.• Strong project management skills.• Superior abilities in negotiation, preparation, and modification of property leases, purchase and sales agreements, and other real estate contracts and documents.• Experience in financial analysis, cost estimating and cost control.• Strong verbal and written communication skills.• Ability to perform with a high degree of accuracy, and with extraordinary attention to details and critical schedules.• Supervisory/management experience preferred.• Proficiency in computer skills including Word, Outlook, Excel, PowerPoint and Internet required. • Familiarity with Costar and IWMS a plus.• Strong interpersonal and presentation skills required.• Ability to multi-task, work under pressure, meet deadlines and be able to thrive in a fast-paced work environment. • Regular, predictable, full attendance is an essential function of the job• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements:• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer
    $56k-90k yearly est. Auto-Apply 24d ago
  • Bid Manager (RapidScale)

    Cox Enterprises 4.4company rating

    Raleigh, NC jobs

    Company Cox Communications, Inc. Job Family Group Sales Operations Group Job Profile Sales Operations Manager Management Level Manager - Non People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. Role Overview The Bid Manager will be responsible for managing the pursuit lifecycle from opportunity qualification through to contract signature. This role requires a blend of commercial acumen, solution awareness, and program management discipline to "stitch together" winning proposals. Acting as the central point of coordination, the Bid Manager will ensure that RapidScale's value proposition is clearly articulated, risks are managed, and all internal and customer stakeholders are aligned. Key Responsibilities: * Lead and manage the end-to-end bid process for strategic opportunities, ensuring timelines, quality standards, and governance are met. * Partner with sales teams to qualify opportunities and develop win strategies, value propositions, and deal pursuit plans. * Drive collaboration across solution architects, finance, delivery, and legal to create integrated, compelling proposals. * Develop and own commercial models, ROI analyses, and pricing proposals, ensuring competitiveness and profitability. * Facilitate reviews (delivery, red team, executive approvals) and maintain RAID logs and risk registers for each pursuit. * Prepare and coordinate customer-facing materials including strategy papers, proposals, presentations, and orals. * Ensure effective use of partnerships and hyperscaler relationships (AWS, Azure, Google) within pursuits. * Track pursuit metrics, continuously improve bid processes, and share best practices across the organization. * Act as a trusted advisor to sales leaders, providing structure, insight, and execution discipline to complex deals. Qualifications Minimum: * Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field * Previous experience in presales, bid management, or pursuit leadership within IT services, cloud, or MSP environments. * Demonstrated success managing large, complex deals ($100K+ MRR or multi-million TCV). Preferred: * Strong background in cloud, infrastructure, and digital workplace services; ability to engage credibly with technical and non-technical stakeholders. * Expertise in commercial modeling, pricing, and ROI analysis. * Exceptional project management, stakeholder coordination, and presentation skills. * Experience working in or with global SIs, MSPs, or large enterprise IT providers preferred. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $39k-55k yearly est. Auto-Apply 8d ago
  • Light Duty Technician

    Cox Holdings, Inc. 4.4company rating

    Charlotte, NC jobs

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Light Duty Technician II - DOT Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes 100% of the time Work Shift Variable Compensation Hourly base pay rate is $28.65 - $42.98/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description *** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** Fleet Services by Cox Automotive keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, FSCA provides scheduled maintenance and unscheduled services to fleets anywhere, anytime. FSCA is currently hiring a Light & Medium Duty Technician is a mid-level Technician and will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light and follow-up repairs, light mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Will perform scheduled dedicated work on assigned customer fleets (mostly, light & medium duty gas vehicles, and may also perform emergency roadside services when needed. Requires creative thinking for solving problems in emergency situations and self-management of the workday. Must be able to make decisions effectively and efficiently using critical thinking skills, provide excellent customer service, understand the importance of attention to detail, and always maintain situational awareness. This role will have dedicated hours but may also require flexibility in scheduling and the ability to function effectively and efficiently in emergency situations. This role follows established processes and procedures for making repairs or performing maintenance procedures, establishing, and maintaining safety practices on the job, and documenting work order information. The Light & Medium Duty Technician strives for excellence in the work they perform and ensures quality of output Duties Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Power steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Participate in regularly scheduled safety training. Remain up to date on safety protocols and procedures to maintain a culture of safety and compliance. Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued device and our proprietary application Communicate with management, team members, and Dispatch via Microsoft Office products and other communication methods such as email, or phone call to obtain approvals on repair estimates, retrieve purchase order numbers, and/or discuss findings and notes. Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. Obtain parts from approved local and national vendors as necessary for the repairs to be performed. Accurately complete DOT forms and all other forms of documentation in timely fashion. Independently manage parts inventory and equipment on company-issued service truck and perform periodic reconciliation. Works with, understands, and evaluates technical information related to the job. Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Work with a high degree of independence and manage own daily schedule. Work with clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations Adhere to company policies, processes, and procedures. Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Power steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Confer with customers, Dispatch, and/or Sales team to obtain descriptions of vehicle problems and to discuss work to be performed. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Requirements High School Diploma/GED and 3 years' experience in a related field (Combination of light & heavy duty preferred. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field. Possess and supply a set of hand tools necessary to perform required job duties. This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File Why Fleet Services by Cox Automotive? Safe driving & Tech efficiency bonuses Safety Boots & Safety Glasses reimbursement Extreme weather gear (Cold & Hot) Uniforms provided with laundry service where available Take service truck home daily (stop paying for gas!) Company cellphone provided Technical training provided to advance your career Dedicated career path - ‘Over 50% of our front-line managers are promoted from within'. Benefits: Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $28.7-43 hourly Auto-Apply 4d ago
  • Manager - Talent Development

    Penske 4.2company rating

    Reading, PA jobs

    In Penske Talent Development, it is our mission to create the experiences and resources for our colleagues to transform as human beings. In doing so, we grow the organization's capacity to serve our communities while being a positive force for good in the world. **Position Summary:** (Remote position with travel as needed to facilitate sessions or advance initiatives within the organization approx. 25%) The Manager of Talent & OD - Collision Repair will focus primarily on the development, evolution and execution of a variety of functional and leadership focused programs, as well as organization development interventions across the Collision enterprise. This role will concentrate on the growth and development of associates in Collision Repair. This role is responsible for the design, development and facilitation of Enterprise Collision Repair programs, workshops and other customized development solutions that align with our mission and meet the needs of the business. The role offers the opportunity to lead development initiatives at scale across enterprise and requires close collaboration with leadership, key stakeholders, and organization partners. The ideal candidate will be passionate and experienced in organization development, leadership, learning design, adult development, facilitation, and content curation. The Manager - Talent and Organization Development (Collision Repair) will report to the Director - Talent and Organization Development for Maintenance. This position is remote with the need to travel as needed to deliver sessions or attend events as well as to advance initiatives within the organization. Penske's corporate offices are in Reading, PA, 75 miles northwest of Philadelphia. **Major Responsibilities:** - Owns, designs, develops, and leads Collision Repair learning strategy, portfolio, programs, and initiatives that link business strategies to individual and organization performance. - Design and facilitate programs and modules to the highest standards of program design and delivery. Use master facilitation skills and techniques to meet participants where they are and lead them toward their growing edge. - Analyzes business context, stakeholder needs & industry trends to execute Talent Development strategy and accountable for ensuring the quality of needs assessments leveraging both Instructional and Organizational Design methods - Successfully collaborates, leads and develops an engaged team as the portfolio expands. - Align course content and pedagogy with Penske's stratified leadership, performance and development model. - Analyzes business context, stakeholder needs & industry trends - Create and maintain strategic partnerships with vendors, universities and other leading edge resources. - Participate in leadership and stakeholder meetings by providing counsel on training needs for initiatives. - Other projects and tasks as assigned by the Sr. manager. **Qualifications:** - Bachelor's Degree Required, Master's degree in leadership, organizational psychology or equivalent preferred - 5+ years of Adult Learning & Development experience required - 2+ years' experience designing, developing, & delivering effective learning and leadership experiences - Subject matter expertise in Talent and Organization Development methods and practices, including leadership development and emotional intelligence - Experience with group facilitation - Experience with platform training or public speaking, psychological assessments, HRIS interface, interpretation and consultation, and instructional systems design preferred. - Must be able to effectively manage competing priorities. - Experience with project management and program design / development / implementation preferred - Expertise in needs assessment and consultation with business partners across a defined portfolio - Consistently demonstrates exemplary follow through and proactive solution development to organization needs - Experience teaching / instructing in a professional setting preferred - Must be collaborative & work in a team environment - Must have strong consulting skills - Strong quantitative and qualitative analytical skills - Must be customer centric with excellent interpersonal skills - Regular, predictable, full attendance is an essential function of the job **Physical Requirements:** -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. **About Penske Truck Leasing/Transportation Solutions** Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Human Resources Job Function: Talent and Organizational Development Job Family: Human Resources Address: 100 Kachel Boulevard Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID: 2512702
    $91k-138k yearly est. 9d ago
  • Lead Member Specialist - Remote - Harrisburg, Pennsylvania

    Aaa Central Penn 3.8company rating

    Harrisburg, PA jobs

    Lead Member Specialist - Support Center Be the go-to problem solver and team motivator! As a Lead Member Specialist , you'll be at the heart of our Support Center operations. Your mission? Handle member inquiries across multiple channels and keep things running smoothly behind the scenes. You'll work closely with the Support Center Supervisors to ensure daily operations meet our high standards for quality and service. This isn't just a job-it's a chance to mentor, guide, lead, and make a real impact every day! If you're ready to lead with confidence, solve problems like a pro, and bring positive energy to every interaction, we'd love to have you on our team! This is a remote position based in Harrisburg, PA - and you need to reside in Pennsylvania. In-office meetings and training sessions are held several times per quarter at our Harrisburg location. This position is classified as Essential Duty Personnel , which requires availability to work your scheduled shifts-including weekends and holidays-regardless of weather conditions. The regular schedule for this role is 2:30 PM to 11:00 PM . Team Member Focused Benefits Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! What You Will Be Doing: Lead and support the team providing leadership and guidance and assisting with training of new team members. Handle escalated customer concerns. Monitor daily activity and update metric reports; ensure accurate transaction records. Oversee call queues, alert supervisors when service levels drop, and ensure efficient resource use. Dispatch roadside service requests and manage the full roadside assistance process. Prioritize requests based on safety, urgency, and conditions, ensuring emergency situations are addressed appropriately. Advise members on problem resolution, safety issues, benefits, service alternatives, and potential charges. Process membership sales, renewals, automatic renewals, and account maintenance. Assist with travel requests, including hotel and car reservations, and direct clients to travel agents as needed. Handle insurance inquiries and direct clients to licensed agents. What You Will Need to Shine: A high school diploma or equivalent. Previous experience in customer service, call center/dispatch, or supervisory roles is a big plus. Top-notch listening skills-you will need to interpret information, ask great questions, and make sure nothing gets missed. The ability to roll with changes and keep cool under pressure. Strong communication skills across phone, email, and live chat. Tech-savvy enough to juggle multiple computer systems like a pro. A knack for spotting issues, finding solutions, and making smart decisions to deliver an amazing customer experience. This is a remote position, so reliable internet is a must. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities : We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V .
    $59k-101k yearly est. Auto-Apply 8d ago

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