Airline Customer Service Agent (SPANISH SPEAKERS) AM/PM shift - $21.72 w Health / $24.07 wo
Hallmark Aviation Services job in San Francisco, CA
"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...
...
peace of mind
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.
We offer part-time and full-time positions. CHINESE SPEAKING IS PREFERED!!!
Excellent advancement opportunities
Paid Training
Dynamic Workplace
Medical benefits
Voluntary dental, vision, and a matching 401k plan
Amazon Incentives and travel perks
Are you excited yet? Fantastic! We are too. But we are just getting started.
You will also learn to perform the following functions throughout the course of your employment:
Learn behind-the-scene workings of an international airport.
You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
Enjoy the opportunity to professionally interact with high-profile passengers.
Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.
Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?
Eager to learn new skills
Organized and logical thinker
Make quick and rational decisions
Problem Solving
Ability to adapt quickly to unforeseen situations
Effective communication skills and good listening skills
Able to multi-task and carry out duties in a dynamic environment
At least 18 years of age, high school graduate or G.E.D equivalent.
Eligible to work in the United States
English proficient, other languages are a plus.
Computer savvy
Are you passionate about learning?
Paid training with our highly knowledgeable and top performing training department.
Equal Opportunity Employment
Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
If you've come this far, then take the next step towards elevating your skills and building your new career.
It's just one click away.
Airline Customer Service Supervisor for Prestigious International Airline in San Diego (SAN)
Hallmark Aviation Services job in San Diego, CA
Hallmark Aviation Services is seeking a Supervisor for an International Airline in San Diego, CA (SAN).
The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
Minimum 18 months Airline Experience Preferred
Strong leadership abilities
Excellent focus on Customer and Client satisfaction
Must be able to work morning, afternoon and/or night shift
Ability and willingness to work harmoniously in a team environment
Strong leadership, but stronger team player
Ability to work under pressure
Able to communicate effectively, verbally and in writing
Thorough knowledge of airport operations: Arrivals, Departures, Ticket Counter
Basic knowledge of airline reservations
Able to solve basic problems within the operation: DBC, Delays, Cancellations, Etc.
Computer, typing and ticketing experience
Able to operate independently and work varied hours
Required Skills
Basic Requirements
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
First Officer - Alaska Airlines/Hawaiian Airlines
Los Angeles, CA job
Company Alaska Airlines/Hawaiian Airlines The Team
As a pilot at Alaska Airlines and Hawaiian Airlines, you are committed to living our values. You “Own safety” and “Deliver performance” on the job and in your community. And in very noticeable ways, you “Do the right thing,” aim to “Be caring and kind” These are the traits all Alaska Airlines & Hawaiian Airlines pilots show their guests and coworkers throughout their careers.
Role Summary
The First Officer is responsible for ensuring a safe journey and a positive experience for all of our guests while continually maintaining a high-level of professionalism. This is a union represented position.
Key Duties
Perform as Second in Command in the transport of passengers, mail, freight, or for other commercial purposes.
Comply with Federal Aviation Regulations, Company Flight Procedures, and Company Policies on scheduled flights and routes to ensure safety of flight.
Conduct business in a professional manner and demeanor at all times.
Operate Company aircraft adhering to established Qualification Standards and all Flight Manual operating procedures and policies.
Communicate with all required agencies and personnel while adhering to Company Communication Practices.
Must have knowledge commensurate with holder of airline transport pilot certificate and have knowledge of all aspects of applicable FARs and AIM.
Job-Specific Experience, Education & Skills
Alaska Seniority List Requirements
Required:
Minimum of 1,500 hours of total documented flight time.
A current First Class FAA Medical Certificate.
Minimum of 500 hours of fixed wing turbine time (airplane and powered lift combined).
Must possess and/or obtain a current passport with unlimited access in and out of the United States and have at least six months of validity remaining at time of employment. Employees with non-U.S. passports also will need any appropriate travel documentation.
Ability to travel immediately and repeatedly to any location, domestic or international, where Alaska Airlines and Hawaiian Airlines flies.
FAA Commercial Pilot Certificate with Instrument-Airplane.
All aeronautical experience requirements for an ATP, Airplane category rating, as set forth in 14 CFR §61.159.
Current ATP written exam.
Strong written and verbal communication skills in English.
Must possess a valid Driver's License issued by a US state or US territory.
Must be comfortable with a domicile in Seattle, WA; Los Angeles, CA; Anchorage, AK; Portland, OR; San Francisco, CA.
Excellent judgement, leadership skills, demonstrated commandability and maturity.
Professional demeanor and appearance.
Ability to use sound judgement in decision making.
Ability to maintain composure under pressure.
Minimum 23 years of age.
Must be Authorized to work in the U.S.
High school diploma or equivalent.
Preferred:
Four-year degree from an accredited university.
An FAA Airline Transport Pilot (ATP) certificate.
500 hours of multi-engine airplane time.
Minimum of 50 hours of flight time within the last 12 months.
500 hours of turbine PIC time.
Turbojet/ turbo prop experience in a complex flying environment.
Hawaiian Airlines Seniority List Requirements
Required:
Minimum of 1,500 hours of total documented flight time.
A current First Class FAA Medical Certificate.
Minimum of 500 hours of fixed wing turbine time (airplane and powered lift combined).
Must possess and/or obtain a current passport with unlimited access in and out of the United States and have at least six months of validity remaining at time of employment. Employees with non-U.S. passports also will need any appropriate travel documentation.
Ability to travel immediately and repeatedly to any location, domestic or international, where Alaska Airlines and Hawaiian Airlines flies.
FAA ATP certified, Airplane Multiengine Land with English proficient endorsement required.
Strong writting and verbal communication in English.
Must possess a valid Driver's License issued by a US state or US territory.
Must be comfortable with a domicile in Seattle, WA; Honolulu, HI; Cincinnati, OH.
Excellent judgement, leadership skills, demonstrated commandability and maturity.
Professional demeanor and appearance.
Ability to use sound judgement in decision making.
Ability to maintain composure under pressure.
Minimum 23 years of age.
Must be Authorized to work in the U.S.
High school diploma or equivalent.
Preferred:
Four-year degree from an accredited university.
500 hours of multi-engine airplane time.
Minimum of 50 hours of flight time within the last 12 months.
500 hours of turbine PIC time.
Turbojet/ turbo prop experience in a complex flying environment.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Details
Alaska Seniority List Pay Details:
First year pay rate: $124.72 (per contract)
Monthly pay guarantee: 70 hours
Reserve pay guarantee: 75 hours (long call); 84 hours (short call)
Hawaiian Seniority List Pay Details:
First year pay rate: $87.00 (per contract)
Monthly pay guarantee: 75 hours
Reserve pay guarantee: 75 hours (long call); 75 hours (short call)
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
This role pays per collective bargaining agreement.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on the company being hired into and airline being booked)
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k contribution/match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Non-Exempt Regular/Temporary Regular Apply by 7:00 PM Pacific Time on 12/31/2025 Location Seattle - Airport Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Requisition Type Frontline L: #LI-B Requisition ID 2025-15062 We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyFlight Operations Manager in SFO Airport starting at 70K
Hallmark Aviation Services job in San Francisco, CA
The Flight Operations Manager is responsible for overseeing all aspects of flight operations, ensuring safety, efficiency, and compliance with regulatory requirements. This role involves managing flight schedules, coordinating with flight crews, and optimizing operational processes to enhance performance.
Operational Oversight: Supervise daily flight operations, including flight scheduling, crew management.
Safety and Compliance: Ensure compliance with aviation regulations, safety standards, and company policies. Conduct safety audits and implement corrective actions as needed.
Crew Management: Oversee flight crew assignments, training, and performance evaluations. Ensure that all crew members adhere to regulatory requirements and company standards.
Coordination: Work closely with other departments (e.g., maintenance, ground operations) to ensure seamless flight operations and address any operational issues.
Scheduling: Develop and manage flight schedules to optimize resource utilization and meet customer needs. Address any scheduling conflicts or changes promptly.
Customer Service: Address customer inquiries and complaints related to flight operations, ensuring a high level of service and satisfaction.
Reporting: Prepare and analyze operational reports to identify trends, performance metrics, and areas for improvement. Present findings to senior management.
Required Skills
5 years flight operations experience with an international airline account(s) preferred
Proficient knowledge of airline product systems and procedures
Knowledge of airline computer systems required
Expert knowledge of Weight & Balance, flight operations, and ramp knowledge
Experience with Crew Administration preferred
Ability to plan operations schedules for multiple airlines
Organized & detail oriented
Excellent and effective communication and telephone skills (verbal and written)
SFO airport experience preferred
Excellent attendance record
Able to work varied shifts (including late night and weekends)
Must be flexible
Must possess a valid United States driver's license
Must be able to travel
Required Experience
Basic Requirements
At least 18yrs old, with a High School Diploma or G.E.D
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate; English proficient
Able to stand, bend, squat, reach, grasp and pick up items; constantly lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
MUST COMPLETE DRUG SCREENING AT TIME OF HIRE
Human Resources Specialist (SFO Airport) - $27-$30 / Hrly (SFO HR SP Oct2025)
Hallmark Aviation Services job in San Francisco, CA
"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation Services is a premier airline customer service provider for some of the world's leading airlines. We are contracted with leading INTERNATIONAL & DOMESTIC AIRLINES to provide exceptional services to passengers, including First & Business Class guests.
Hallmark's 3000+ employees provide clients and travelers "Peace of Mind" in the hustle and bustle of today's world.
We are seeking a Human Resources Generalist with exceptional people and communication skills, strong work ethic, and preferably, experience and knowledge in Customer Service and Hospitality.
SUMMARY
Manage or perform all general HR related functions for the station
Coordinate and ensure Company policies, airport ordinances, and programs are implemented and followed
DUTIES AND REQUIREMENTS (Including but not limited to):
* Oversee the daily operations of HR and Office Administrative tasks
* Ensure all federal, state, local laws and Corporate HR-related compliance matters are updated and managed
* Assist with Recruiting, Screening, Interviewing and Hiring Candidates for open positions
* Assist with Creating and placing job advertisements and attend local job fairs
* Train, Schedule, Coach and Supervise local phone screeners, Admin staff and Recruiter
* Help grade and assess screening evaluations
* Maintain applicant tracking and onboarding system
* Conduct New Hire Orientation in absence of Recruiter
* Conduct background investigations and reference checks
* Ensure that Security ID Badges and Customs Seals are timely requested, issued and terminated; Monitor expiration dates
* Oversee the Ordering and Control of the uniform process
* Conduct Uniform audits to ensure adherence to grooming standards
* Maintain employee personnel files and medical files and monitor the HR filing system
* Answer employment inquiries
* Coordinate with Head Office regarding employment activities including LOA, Worker's Compensation, Benefits, and Grievances
* Conduct investigations for to address policy violations including harassment, and discrimination
* Responds to inquiries regarding policies, procedures and programs
* Act as liaison with local Business Managers and Head Office HR Department
* Monitor and upgrade Cross-Utilization List
* Coordinate with Safety Manager to ensure OSHA compliance
* Ensures Worker's Compensation Reports are properly documented and reported
* Attend local Business Manager meetings and Town Hall Meetings
* Conduct Exit Interviews
* Any other assigned duties
Required Skills
ESSENTIAL REQUIREMENTS & QUALIFICATIONS
* Professional demeanor and reputation
* High moral standards and integrity; honest
* Able to work in a fast pace, corporate environment
* Excellent Communication, Customer Service and Presentation Skills (written and oral)
* Ability to cope well with pressure and to manage multiple tasks with minimum direction
* Strong Computer Skills; MS Office, WORD, EXCEL and HRIS Systems (PowerPoint a Plus!)
* Must be comfortable with various cultures and sensitive to employees' needs
* Well organized, creative, resourceful and capable of following up in a timely manner
* Fluent in English, in written and oral form
* Capable of working independently; self-starter
* Must pay close attention to details
* Flexible with schedule; may work some weekends and nights
* Some travel between stations and Head Office may be required
* Occasional lifting up to 50 lbs.
* Previous HR experience required
* PHR or SHRM-CP certifications preferred
WC Admin
Hallmark Aviation Services job in Los Angeles, CA
Hallmark Aviation Services is a premier airline customer service provider for some of the world's leading airlines. We contract with INTERNATIONAL & DOMESTIC AIRLINES to provide exceptional services to passengers, including First & Business Class guests.
Hallmark employees provide clients and travelers "Peace of Mind" in the hustle and bustle of today's travel experience.
We are seeking a Team Member with exceptional people and communication skills, strong work ethic and superior attention to detail skills.
Ensures timely processing of workers' compensation claims; evaluates accident reports to determine accuracy and completeness and to ensure adequate investigation; ensures that the company is in compliance with applicable laws and regulations.
Processing and overseeing documentation, status reports, and claims
Maintaining subrogation records
Monitoring pay inequities
Ensuring work restrictions are clear
Helping employees file incident reports
Educating employees about workers' compensation policies and procedures
Evaluating claims applications
Assisting with complex claims and issuing payments
Coordinating with claimants and partner resources to resolve cases
Evaluates accident report
Ensuring the timely processing of medical bills and temporary total disability benefits
Reviews medical reports, witness statements, department investigation results and other documentation. Compiles facts and data regarding accident reports and filed cases.
Reviews accident reports to identify patterns of injury and to determine whether unsafe conditions contributed to the accident; advises departments of trends in injuries and proper safety procedures that may result in reduction of injuries; provides department with information that will aid in reducing accidents and improve safety.
Other duties as assigned.
Required Skills
Extensive knowledge and understanding of applicable workers compensation laws, procedures, and regulations.
Extensive knowledge of medical and technical terminology used in workers compensation cases.
Excellent verbal and written communication skills with the ability to deliver presentations to explain rules and policies.
Proficient with Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Fluent in English and skilled in oral and written communication
Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public
Decision-making, problem-solving, and time management skills
Ability to handle multiple projects or tasks simultaneously with self-direction
Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships and sensitive HR issues
Strong organizational skills
Ability to adhere to and meet deadlines
Ability to maintain attention to detail despite interruptions
Strong administrative and data management skills
Ability to raise issues proactively and in a timely manner
Working knowledge of HRIS system(s)
Strong administrative and data management skills
Required Experience
Experience in handling sensitive, confidential information
Previous experience in an administrative or similar HR role preferred but not required
Demonstrated proficiency in Microsoft Office suite
Obtain and retain an Airport Security Access with customs clearance (pass a Federal Background Check & FBI Fingerprinting)
Hallmark aviation services is a Drug free work environment, employment with Hallmark is contingent upon successfully completing drug screening process.
Baggage Claims Officers - Starting pay is $22.50/hr plus Medical Benefits ($30.15/hr with city-approved health waiver)
Hallmark Aviation Services job in Los Angeles, CA
"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"
Hallmark Aviation is seeking BAGGAGE CLAIMS OFFICERS to provide Exceptional service
to our WORLD CLASS International Airlines at LAX airport.
REQUIREMENTS AND SKILLS NEEDED:
Minimum 12 months airline experience preferred
Must be able to work Full-Time as well as on weekends and holidays
Excellent focus on Customer and Client satisfaction
Ability and willingness to work harmoniously in a team environment
Strong leadership, but stronger team player
Ability to work under pressure and meet deadlines
Able to communicate effectively, verbally and in writing
Thorough Knowledge of Baggage Services and World Tracer Preferred
Pro-active, Forward thinking
Well Organized and Strong Planning Skills
Arrange settlement decisions per the Airline's guidelines
Customer relations support
Process claims, payments and invoices in a timely manner
Able to meet the monthly target in closing claims
Required Skills
Microsoft Outlook, Excel and Word
Constant interaction with passengers and management
Constant telephone and computer usage
Education: High School Diploma or Equivalent
(SFO) Part-Time Aircraft Fueling Agent
San Francisco, CA job
Key Responsibilities
Perform fueling in a safe and efficient manner, according to training and best practices.
Responsible for defueling aircraft, as directed and in compliance with training standards.
Ensure the correct loading and balancing of fuel.
Safely drive and operate fuel tanker truck and stationary carts to fuel aircraft.
Responsible for accurate accounting of fuel transactions.
Perform daily Quality Control checks on equipment.
Maintain equipment in clean and functional condition.
Team and General Responsibilities
Function well in a dynamic team environment.
Communicate effectively and respectfully with other team members to ensure operational success.
Comply with attendance, uniform, and general company standards.
Ensure personal and community workspace is well-maintained and clean.
Additional responsibilities based on operational need.
You will be working outside in all kinds of weather, as flying never steps because it rains, snows or is too hot
You'll need a commitment to safety at all times, including an attention to detail and your surroundings
You should be committed to caring for our equipment, aircraft, and bags as if they were your own (passengers can see you!) and providing excellent customer service for your fellow UGE employees
Qualifications and
minimum requirements
Must be at least 18 years old
Must possess a valid state-issued driver's license with acceptable driving record
Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and fueling specific color vision check
Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need
Comfortable working with computers, mobile devices, and new technologies
Must be able to read, write, fluently speak, and understand the English language
Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
Authorized to work in the United States without sponsorship
What we provide
Competitive benefits
Competitive wages
Earned Paid Time off
Discounted travel for you and your immediate family
Career advancement opportunities
United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).
ADA Specifications
Ability to operate a computer to enter and retrieve data
Ability to utilize radio equipment for communications
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances applicable to position qualifications.
SFO San Francisco International Airport
Aircraft Cabin Cleaning Agent - San Jose International Airport
San Jose, CA job
Job Description
Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed.
Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast.
At Pacific Aviation/SAS we don't just accept differences - we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.
RESPONSIBILITIES
Clean Interior of Aircraft within guidelines provided
Ensure all Areas Assigned have been completely cleaned (Galleys, Restrooms, Aircraft Seats, Seat Pockets and Aisles)
Prepare supplies to be used for flights being Serviced
Assist passengers needing wheelchair or luggage assistance, making them feel cared for and valued.
Attend all crew briefings
Always work in a safe manner
Deliver Quality Cleans at al times
Perform all tasks in a timely manner
Quality Standards are met
Requirements
Compliance with instructions
Compliance of Airport and Company regulations and procedures
Compliance of all safety procedures
Perform essential functions of the job
HOURS: Approximately 7:05 am - 11:05 am
Minimum requirement to be available 4 day per week, including weekends and Holidays
Benefits
Hourly Pay Rate $21.00 per hour
Medical , Dental, Vision benefits
401k
Paid Time Off
Uniform
Parking discount
Paid Training
Referral Bonus
Cell phone plan reimbursement
Airline Duty Manager - Customer Service ($66k+) (LAX DM AUG2024)
Hallmark Aviation Services job in Los Angeles, CA
Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
DEPARTMENT: Los Angeles, CA (LAX)
REQUIREMENTS AND SKILLS NEEDED:
* Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met
* Manage staff and delegate duties
* Acts as primary contact with Airline Management to ensure their satisfaction
* Ensure staff understand and abide by all company standards, policies and procedures
* Review activity reports to establish data required for planning station's operation
* Proactively seek workable solutions to operational challenges
* Monitor staff performance, identify areas that may require additional training to increase efficiency
* Conduct agent performance reviews, monitor attendance and requests for time off
* Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations
* Enforce EEOC and unlawful policies, hostile work environment
* Ensure clean and neat work areas
* Give proper shift briefings
* Inform staff of new / revised policies and procedures
* Display positive customer service stance when dealing with clients and customers
* Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS)
* Remain approachable and accessible to agents and passengers during shift
* Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed
* Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources
* Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff
* Complete required reports in a timely manner and distribute accordingly.
* Promote a professional environment, monitor uniform standards
* Coach and counsel employees
* Visit lounge, if applicable, and ensure customer satisfaction
* Visit / monitor transit operations, if applicable, to ensure that queues are managed
* Plan and monitor oversold flights (transfers, DBC, etc)
SUPERVISORY RESPONSIBILITIES
* Entire station while on duty.
Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Long periods of standing and walking long distances
* Periods of long sitting at a desk
* Occasional lifting up to 70 lbs
* Working various hours on a 24 hour clock
* Regular overtime
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Airline Station area
* Various lighting from natural sunlight to fluorescent
* Noise levels from passenger check in area, phone and radio communications
* Repetitive motion from PC keyboard and mouse use.
Required Skills
LANGUAGE SKILLS
Read, write and speak English fluently.
MATHEMATICAL SKILLS
Statistical and basic math
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Prior airline supervisor experience
* Proven ability to do extremely well when working under extreme deadlines
* Excellent organizational skills
* Excellent leadership skills
* Successful completion of Duty Manager training
Required Experience
EDUCATION and/or EXPERIENCE
Bachelor degree preferred or industry experience of 5 years
Lost & Found Dept Account Manager in San Diego International Airport - Salary: 69k-71k plus Benefits
Hallmark Aviation Services job in San Diego, CA
Hallmark Aviation Services is Seeking an Account Manager for the Airport Lost and Found Department at San Diego International Airport.
The Account Manager leads the operational and administrative processes for the Airport Lost and Found Department while coordinating with Airport to meet high quality standards.
Join our team that is committed to providing the best customer service to all guests and/or visitors of the SAN Airport. The Lost and Found Department functions will include but will not be limited to the following:
Assist walk-in customers during business hours
Answer phones during business hours
Maintaining and updating the Lost and Found system
Research and verifying validity of all information before release
Collect lost items from Terminals and various other areas of the airport grounds.
Photographed and logged items
Receive, count, document, and secure items in a lockable container such as a safe.
Movement of Goods and Materials
Represent Hallmark at airport meetings and functions
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long-term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation
Required Skills
.
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader's responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel)
Able to work varied hours
Minimum 18 months previous airport experience preferred
Must be able to work Weekends and Holidays
Detail oriented and well organized
Able to communicate effectively, verbally and in writing
Basic knowledge of airline terminology is a plus
Experience developing and implementing project plans.
Able to solve basic problems within the operation
Occasional lifting of up to 70lbs.
Required Experience
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required
Airline Baggage Service Agent in SFO Airport - $21.72 w Health / $24.07 wo
Hallmark Aviation Services job in San Francisco, CA
"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"
Proficient in all Baggage Service related functionality
In depth knowledge of WorldTracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
Performs daily proactive/reactive communication with passengers
Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
Maintain inventory of OHD baggage
Register lost and found items in W/T, maintain documentation and follow-up with passengers
Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
Send W/T forwarding messages for all bags that are being expedited from the port
Respond timely to emails, telexes, and phone calls
Required Skills
Basic Math
Long periods of standing
Lifting, pushing, pulling, and carrying up to 70 lbs
Constant interaction with passengers and management
Constant telephone and computer usage
Airline Duty Manager - Customer Service ($66k+)
Hallmark Aviation Services job in Los Angeles, CA
Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
DEPARTMENT: Los Angeles, CA (LAX)
REQUIREMENTS AND SKILLS NEEDED:
- Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met
- Manage staff and delegate duties
- Acts as primary contact with Airline Management to ensure their satisfaction
- Ensure staff understand and abide by all company standards, policies and procedures
- Review activity reports to establish data required for planning station's operation
- Proactively seek workable solutions to operational challenges
- Monitor staff performance, identify areas that may require additional training to increase efficiency
- Conduct agent performance reviews, monitor attendance and requests for time off
- Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations
- Enforce EEOC and unlawful policies, hostile work environment
- Ensure clean and neat work areas
- Give proper shift briefings
- Inform staff of new / revised policies and procedures
- Display positive customer service stance when dealing with clients and customers
- Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS)
- Remain approachable and accessible to agents and passengers during shift
- Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed
- Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources
- Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff
- Complete required reports in a timely manner and distribute accordingly.
- Promote a professional environment, monitor uniform standards
- Coach and counsel employees
- Visit lounge, if applicable, and ensure customer satisfaction
- Visit / monitor transit operations, if applicable, to ensure that queues are managed
- Plan and monitor oversold flights (transfers, DBC, etc)
SUPERVISORY RESPONSIBILITIES
*Entire station while on duty.
Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Long periods of standing and walking long distances
* Periods of long sitting at a desk
* Occasional lifting up to 70 lbs
* Working various hours on a 24 hour clock
* Regular overtime
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Airline Station area
* Various lighting from natural sunlight to fluorescent
* Noise levels from passenger check in area, phone and radio communications
* Repetitive motion from PC keyboard and mouse use.
Required Skills
LANGUAGE SKILLS
Read, write and speak English fluently.
MATHEMATICAL SKILLS
Statistical and basic math
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Prior airline supervisor experience
* Proven ability to do extremely well when working under extreme deadlines
* Excellent organizational skills
* Excellent leadership skills
* Successful completion of Duty Manager training
Required Experience
EDUCATION and/or EXPERIENCE
Bachelor degree preferred or industry experience of 5 years
First Officer - Alaska Airlines/Hawaiian Airlines
San Francisco, CA job
Company Alaska Airlines/Hawaiian Airlines The Team
As a pilot at Alaska Airlines and Hawaiian Airlines, you are committed to living our values. You “Own safety” and “Deliver performance” on the job and in your community. And in very noticeable ways, you “Do the right thing,” aim to “Be caring and kind” These are the traits all Alaska Airlines & Hawaiian Airlines pilots show their guests and coworkers throughout their careers.
Role Summary
The First Officer is responsible for ensuring a safe journey and a positive experience for all of our guests while continually maintaining a high-level of professionalism. This is a union represented position.
Key Duties
Perform as Second in Command in the transport of passengers, mail, freight, or for other commercial purposes.
Comply with Federal Aviation Regulations, Company Flight Procedures, and Company Policies on scheduled flights and routes to ensure safety of flight.
Conduct business in a professional manner and demeanor at all times.
Operate Company aircraft adhering to established Qualification Standards and all Flight Manual operating procedures and policies.
Communicate with all required agencies and personnel while adhering to Company Communication Practices.
Must have knowledge commensurate with holder of airline transport pilot certificate and have knowledge of all aspects of applicable FARs and AIM.
Job-Specific Experience, Education & Skills
Alaska Seniority List Requirements
Required:
Minimum of 1,500 hours of total documented flight time.
A current First Class FAA Medical Certificate.
Minimum of 500 hours of fixed wing turbine time (airplane and powered lift combined).
Must possess and/or obtain a current passport with unlimited access in and out of the United States and have at least six months of validity remaining at time of employment. Employees with non-U.S. passports also will need any appropriate travel documentation.
Ability to travel immediately and repeatedly to any location, domestic or international, where Alaska Airlines and Hawaiian Airlines flies.
FAA Commercial Pilot Certificate with Instrument-Airplane.
All aeronautical experience requirements for an ATP, Airplane category rating, as set forth in 14 CFR §61.159.
Current ATP written exam.
Strong written and verbal communication skills in English.
Must possess a valid Driver's License issued by a US state or US territory.
Must be comfortable with a domicile in Seattle, WA; Los Angeles, CA; Anchorage, AK; Portland, OR; San Francisco, CA.
Excellent judgement, leadership skills, demonstrated commandability and maturity.
Professional demeanor and appearance.
Ability to use sound judgement in decision making.
Ability to maintain composure under pressure.
Minimum 23 years of age.
Must be Authorized to work in the U.S.
High school diploma or equivalent.
Preferred:
Four-year degree from an accredited university.
An FAA Airline Transport Pilot (ATP) certificate.
500 hours of multi-engine airplane time.
Minimum of 50 hours of flight time within the last 12 months.
500 hours of turbine PIC time.
Turbojet/ turbo prop experience in a complex flying environment.
Hawaiian Airlines Seniority List Requirements
Required:
Minimum of 1,500 hours of total documented flight time.
A current First Class FAA Medical Certificate.
Minimum of 500 hours of fixed wing turbine time (airplane and powered lift combined).
Must possess and/or obtain a current passport with unlimited access in and out of the United States and have at least six months of validity remaining at time of employment. Employees with non-U.S. passports also will need any appropriate travel documentation.
Ability to travel immediately and repeatedly to any location, domestic or international, where Alaska Airlines and Hawaiian Airlines flies.
FAA ATP certified, Airplane Multiengine Land with English proficient endorsement required.
Strong writting and verbal communication in English.
Must possess a valid Driver's License issued by a US state or US territory.
Must be comfortable with a domicile in Seattle, WA; Honolulu, HI; Cincinnati, OH.
Excellent judgement, leadership skills, demonstrated commandability and maturity.
Professional demeanor and appearance.
Ability to use sound judgement in decision making.
Ability to maintain composure under pressure.
Minimum 23 years of age.
Must be Authorized to work in the U.S.
High school diploma or equivalent.
Preferred:
Four-year degree from an accredited university.
500 hours of multi-engine airplane time.
Minimum of 50 hours of flight time within the last 12 months.
500 hours of turbine PIC time.
Turbojet/ turbo prop experience in a complex flying environment.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Details
Alaska Seniority List Pay Details:
First year pay rate: $124.72 (per contract)
Monthly pay guarantee: 70 hours
Reserve pay guarantee: 75 hours (long call); 84 hours (short call)
Hawaiian Seniority List Pay Details:
First year pay rate: $87.00 (per contract)
Monthly pay guarantee: 75 hours
Reserve pay guarantee: 75 hours (long call); 75 hours (short call)
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
This role pays per collective bargaining agreement.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on the company being hired into and airline being booked)
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k contribution/match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Non-Exempt Regular/Temporary Regular Apply by 7:00 PM Pacific Time on 12/31/2025 Location Seattle - Airport Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Requisition Type Frontline L: #LI-B Requisition ID 2025-15062 We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyDuty Manager
San Francisco, CA job
Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you'll oversee safe, punctual, and customer-focused service at the station, making an impact every shift. Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career.
Ready to step up? Apply now!
Tasks
Your key responsibilities will include, but are not limited to:
* Build relationships with premium customers and ensure personalized service
* Act as a customer care ambassador if assigned
* Ensure staff embodies product philosophy and service standards
* Conduct daily flight briefings and oversee supplier performance
* Monitor and optimize station processes, including flight operations and special services
* Support the Station Manager in handling conflicts and alternate airport operations
* Foster quality awareness and intervene in service shortcomings
* Oversee administrative tasks, audits, and cost control measures
* Ensure safety, security, and emergency response compliance
* Supervise staff, duty rosters, and training logistics
* Maintain communication with authorities, passengers, and internal teams
* Perform other tasks and/or projects, as assigned
Requirements
To thrive in this role, we value a combination of the following requirements:
* High school diploma/GED required; college, bachelor's, or master's degree desirable
* 2-3 years of work experience, including at least 1 year in ground operations
* Leadership experience required
* Fluency in English required; German/other languages desirable
* Knowledge of LHG operator specifics, other airlines, and airport procedures
* Training in Passenger Service, Leadership, and Safety Management
* Proficiency in MS Office
* Ability to work under pressure and manage conflicts
* Legal work permit in the U.S. required
* Psychological assessment may apply
* Willingness to travel and work shifts/overtime
* Exposure to outdoor weather, noise, and high-stress environments
* CV/Resume and Motivation Letter required
* Company will not provide relocation assistance
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
Lost and Found Dept Representative at San Diego Airport - Full-Time and Part-Time Hours Available - $18/hr
Hallmark Aviation Services job in San Diego, CA
Join Hallmark Aviation! We are looking for Representatives with outstanding customer service skills to join our Lost & Found Department at San Diego International Airport
Full-Time & Part-Time Hours Available
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...
...
peace of mind
How would you like to take the knowledge you already have, and use it in a new and exciting career in a world class airport?
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to San Diego International Airport (SAN).
What we offer.
Excellent advancement opportunities
Paid Training
Dynamic Workplace
Voluntary dental, vision, and a matching 401k plan
Amazon Incentives
Are you excited yet? Fantastic! We are too. But we are just getting started.
You will also learn to perform the following functions throughout the course of your employment:
Learn behind-the-scenes workings of an international airport.
You will rotate positions throughout the Lost and Found Department
Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
Enjoy the opportunity to professionally interact with high-profile passengers.
Partner with airport authorities, airport personnel, and airport clientele to ensure an outstating and rewarding travel experience.
Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?
Eager to learn new skills
Organized and logical thinker
Make quick and rational decisions
Problem Solving
Ability to adapt quickly to unforeseen situations
Effective communication skills and good listening skills
Able to multi-task and carry out duties in a dynamic environment
At least 18 years of age, high school graduate or G.E.D equivalent.
Eligible to work in the United States
English proficient, other languages are a plus.
Computer savvy
Are you passionate about learning?
Paid training with our highly knowledgeable and top performing training department.
Equal Opportunity Employment
Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
If you've come this far, then take the next step towards elevating your skills and building your new career.
It's just one click away.
Required Skills
The Lost and Found Department functions will include but will not be limited to the following:
Perform a broad range of duties and delivering a high quality standard.
Assist customers during business hours by:
Operating and Assisting at Walk up Window
Answer phones during business hours
Inputting required information into the Lost and Found system
Research and verifying validity of all information before release
Collect lost items from Terminals and various other areas of the airport grounds.
Photographed and log items
Receive, count, document, and secure items in a lockable container such as a safe.
Movement of Goods and Materials in and out of secured lockers
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)
ORGANIZATIONAL skills
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Able to solve daily problems and make quick decisions within the operation
Learn and utilize Lost and Found Software
Must be able to work varied hours
Weekends and Holidays required
Detail oriented and well organized
Able to communicate effectively, verbally and in writing
Able to lift, push, pull and carry up to 70 lbs.
May include long periods of standing and walking
Human Resources Specialist (SFO Airport) - $27-$30 / Hrly
Hallmark Aviation Services job in San Francisco, CA
"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"
Hallmark Aviation Services is a premier airline customer service provider for some of the world's leading airlines. We are contracted with leading INTERNATIONAL & DOMESTIC AIRLINES to provide exceptional services to passengers, including First & Business Class guests.
Hallmark's 3000+ employees provide clients and travelers "Peace of Mind" in the hustle and bustle of today's world.
We are seeking a Human Resources Generalist with exceptional people and communication skills, strong work ethic, and preferably, experience and knowledge in Customer Service and Hospitality.
SUMMARY
Manage or perform all general HR related functions for the station
Coordinate and ensure Company policies, airport ordinances, and programs are implemented and followed
DUTIES AND REQUIREMENTS (Including but not limited to):
Oversee the daily operations of HR and Office Administrative tasks
Ensure all federal, state, local laws and Corporate HR-related compliance matters are updated and managed
Assist with Recruiting, Screening, Interviewing and Hiring Candidates for open positions
Assist with Creating and placing job advertisements and attend local job fairs
Train, Schedule, Coach and Supervise local phone screeners, Admin staff and Recruiter
Help grade and assess screening evaluations
Maintain applicant tracking and onboarding system
Conduct New Hire Orientation in absence of Recruiter
Conduct background investigations and reference checks
Ensure that Security ID Badges and Customs Seals are timely requested, issued and terminated; Monitor expiration dates
Oversee the Ordering and Control of the uniform process
Conduct Uniform audits to ensure adherence to grooming standards
Maintain employee personnel files and medical files and monitor the HR filing system
Answer employment inquiries
Coordinate with Head Office regarding employment activities including LOA, Worker's Compensation, Benefits, and Grievances
Conduct investigations for to address policy violations including harassment, and discrimination
Responds to inquiries regarding policies, procedures and programs
Act as liaison with local Business Managers and Head Office HR Department
Monitor and upgrade Cross-Utilization List
Coordinate with Safety Manager to ensure OSHA compliance
Ensures Worker's Compensation Reports are properly documented and reported
Attend local Business Manager meetings and Town Hall Meetings
Conduct Exit Interviews
Any other assigned duties
Required Skills
ESSENTIAL REQUIREMENTS & QUALIFICATIONS
Professional demeanor and reputation
High moral standards and integrity; honest
Able to work in a fast pace, corporate environment
Excellent Communication, Customer Service and Presentation Skills (written and oral)
Ability to cope well with pressure and to manage multiple tasks with minimum direction
Strong Computer Skills; MS Office, WORD, EXCEL and HRIS Systems (PowerPoint a Plus!)
Must be comfortable with various cultures and sensitive to employees' needs
Well organized, creative, resourceful and capable of following up in a timely manner
Fluent in English, in written and oral form
Capable of working independently; self-starter
Must pay close attention to details
Flexible with schedule; may work some weekends and nights
Some travel between stations and Head Office may be required
Occasional lifting up to 50 lbs.
Previous HR experience required
PHR or SHRM-CP certifications preferred
Airline Account Manager - Starting at $68,640 + Bonus
Hallmark Aviation Services job in San Francisco, CA
"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"
Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service
to our WORLD CLASS International Airlines at SFO airport.
The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
Airline Business Manager Summary:
- Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
- Ensure that airline account operates according to schedule and service level agreements
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
- Develop and cultivates strong customer relations/retention
- Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure cross training of staff members and monitor mandatory training
- Administer performance recognition and reward program(s)
- Carry out disciplinary action and motivational activities when needed
- Process promotion, demotion and termination paperwork
- Enforce company policies and procedures (including safety, security, and uniform & grooming standards)
Preferred Skills and Experience
o MUST HAVE PREVIOUS AIRLINE EXPERIENCE, MANAGEMENT EXPERIENCE A PLUS
o Proven LEADERSHIP abilities and ORGANIZATIONAL skills
o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience
o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)
o Excellent interpersonal, coaching and counseling skills
o Self-driven focus on Customer and Client satisfaction
o Ability to excel under pressure of meeting extreme deadlines
o Able to communicate effectively, both verbally and in writing
o Experienced in planning a roster and monitoring work schedules
o Able to solve daily problems and make quick decisions within the operation
o Able to work varied hours, and flexible to travel if needed.
Apply online today! **********************************************
Essential Requirements:
PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient, other languages may be required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Basic Requirements:
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire
Required Skills
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Required Experience
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Airline Customer Service Supervisor at SFO Airport - $23.79 w Health / $26.14 wo
Hallmark Aviation Services job in San Francisco, CA
Hallmark Aviation Services is seeking a Supervisor for an International Airline in San Francisco, CA.
Chinese Language Speakers Preferred
The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
Minimum 18 months Airline Experience Preferred
Strong leadership abilities
Excellent focus on Customer and Client satisfaction
Must be able to work morning, afternoon and/or night shift
Ability and willingness to work harmoniously in a team environment
Strong leadership, but stronger team player
Ability to work under pressure
Able to communicate effectively, verbally and in writing
Thorough knowledge of airport operations: Arrivals, Departures, Ticket Counter
Basic knowledge of airline reservations
Able to solve basic problems within the operation: DBC, Delays, Cancellations, Etc.
Computer, typing and ticketing experience
Able to operate independently and work varied hours
Required Skills
Basic Requirements
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Aircraft Cabin Cleaning Agent - San Jose International Airport
San Jose, CA job
Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed.
Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast.
At Pacific Aviation/SAS we don't just accept differences - we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.
RESPONSIBILITIES
Clean Interior of Aircraft within guidelines provided
Ensure all Areas Assigned have been completely cleaned (Galleys, Restrooms, Aircraft Seats, Seat Pockets and Aisles)
Prepare supplies to be used for flights being Serviced
Assist passengers needing wheelchair or luggage assistance, making them feel cared for and valued.
Attend all crew briefings
Always work in a safe manner
Deliver Quality Cleans at al times
Perform all tasks in a timely manner
Quality Standards are met
Requirements
Compliance with instructions
Compliance of Airport and Company regulations and procedures
Compliance of all safety procedures
Perform essential functions of the job
HOURS: Approximately 7:05 am - 11:05 am
Minimum requirement to be available 4 day per week, including weekends and Holidays
Benefits
Hourly Pay Rate $21.00 per hour
Medical , Dental, Vision benefits
401k
Paid Time Off
Uniform
Parking discount
Paid Training
Referral Bonus
Cell phone plan reimbursement
Auto-Apply