Operation Shift Supervisor jobs at Hallmark Services Corporation

- 192 jobs

Operations Unit Supervisor / Leader
Geico 4.1
Richardson, TX jobs
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Operations Unit Supervisor / Leader to join our management team. This role offers the opportunity to lead and develop associates in our growing Sales, Services, Claims, and Commercial organizations. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you! Success in this role is built on the foundation of GEICO's core leadership behaviors: Ownership: You take responsibility for outcomes in all scenarios. Adaptability: You navigate dynamic environments with creativity and resilience. Leading People: You empower individuals and teams to achieve their best. Collaboration: You build and strengthen partnerships across organizational lines. Driving Value: You use data-driven insights to align actions with strategic goals. What You'll Do: Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust. Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims. Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations. Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention. Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service. Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence. Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience. Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge. What We're Looking For: Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required). Experience successfully managing teams in insurance, financial services, call center, retail or other industries. Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required). Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment. Strong results orientation, with a history of meeting or exceeding performance goals. Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations. Ability to analyze data and metrics to inform decision-making and improve customer outcomes. Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence. Why Join GEICO? Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction. Inclusive Culture: Join a company that values diversity, collaboration, and innovation. Workplace Flexibility: Benefit from a flexible work environment and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year. Professional Growth: Access GEICO's industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you. Leadership development programs and hundreds of eLearning courses to enhance your skills. Additional Perks: Health & Wellness: Comprehensive healthcare and well-being support available on Day 1. 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately. Increased Earnings Potential: Pay Transparency: The starting salary for this position is between $68,000 and $124,025 annually Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers. #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
$35k-43k yearly est. Auto-Apply 3d ago
Production Supervisor
Malone Workforce Solutions 4.6
La Grange, KY jobs
Production Supervisor - Wall Panel & Truss Manufacturing | Near LaGrange, KY (Relo. Available!) ~ Employment Type: Full-Time, Direct Hire ~ Schedule: 4x10 workweek typical (approx. 6:00 a.m.-4:00 p.m., Mon-Thurs; occasional Fridays) ~ Compensation: $80K-$95K+ (DOE) ~ Relocation Package Available. ~ Real advancement potential! What You'll Do Oversee production operations across truss and wall panel manufacturing in three facilities. Lead a team of 50+ employees, including hiring, training, mentoring, and performance oversight. Manage production scheduling, inventory flow, safety initiatives, and quality control. Drive Lean Manufacturing practices and continuous improvement across departments. Conduct interviews, lead safety meetings, coordinate with maintenance, and support daily operational planning. What We're Looking For Prior experience in truss manufacturing and/or wall panel manufacturing. Will also consider leaders with a strong background in framing or multi-family construction backgrounds who have strong supervisory experience. Demonstrated ability to manage a large team in a fast-paced, hands-on production environment. Strong mechanical aptitude; comfortable overseeing maintenance-related tasks. Excellent communicator and planner; able to multi-task and drive operational efficiency. Strong leadership/Supervisorial/Management experience. Why You'll Love It Here Competitive salary: $80K-$95K+ (Based on experience) ESOP participation (Employee Stock Ownership Plan) Excellent health insurance: low deductible and low employee cost Stable, growing company with a great culture Small-company culture with strong leadership support Real advancement potential-including succession pathing into senior operations roles Join a company where craftsmanship, teamwork, and leadership growth truly matter. Apply today! Malone Workforce Solutions is an equal opportunity employer.
$80k-95k yearly 5d ago
Supervisor - Operations
Independence Blue Cross 4.8
Philadelphia, PA jobs
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve. Job Summary The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals. Responsibilities · Supervises and implements departmental functions, policies and procedures with all internal and external contacts. · Evaluates effectiveness and efficiency of operational areas and takes action t reallocate resources as necessary. · Creates and implements programs to enhance the level of service provided to customers. · Communicates, implements, and interprets corporate and departmental policies and procedures. · Maintains department standards to ensure optimal customer support. · Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks. · Provides technical expertise related to job unit function. · Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes. · Coordinates departmental functions with all internal and external contacts. · Compiles and prepares required data for report information pertaining to unit. · Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner. · Serves as the next level contact for problems/issues that staff cannot resolve. · Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions. · Encourages the professional progression of staff through Performance Management, coaching and counseling. · Establishes appropriate goals and performance standards and makes recommendations for career path of staff. · Ensures that department systems and supports are operational. · Performs all other appropriate responsibilities and duties as assigned. Qualifications: Education Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience. Experience (5) years related insurance operations experience. The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues. Demonstrated time management skills Knowledge, Skills, Abilities · Must have the ability to manage organize, plan and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth. -Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance. -Exposure to an operations services environment is highly recommended. -Analytical ability to identify and resolve staff and customer problems. -Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills. -10% travel required to vendor sites -Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 1:00pm-9:00pm shift). Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania. IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
$52k-81k yearly est. 60d+ ago
3rd Shift Production Supervisor
Freudenberg NOK 4.4
Necedah, WI jobs
* Ensures 5S practices are followed and does corrective action and communication of issues identified in 5S audits to improve housekeeping practices. * Supports the Operation Manager in achieving the objectives of the shift as relates to production priorities per the SAP dispatch schedule. * Provides leadership to production in the absence of the Operations Manager. * Ensures the training of new employees utilizing qualified trainers to instruct on the operation of machinery, quality systems, product requirements, and proper set up practices to assure good first and last piece production and to determine job classification status and job performance. * Is a key leadership role to ensure compliance with IATF 16949:2016 procedures. * Identifies and takes corrective action on production and/or tooling problems to provide leadership and direction. Shut down the process if nonconforming product is identified until the issue is corrected. Qualificationsarrow_right * High School Diploma or equivalent * Proficient Computer Skills (Windows, MS Office, Word, Excel) * Basic mathematics with number manipulation, weights and measures, basic statistics, basic blueprint reading with regards to gaskets * Ability to effectively lead and direct others (sound communication and problem-solving skills) * Sound understanding of manufacturing ERP systems * SAP experience is a plus * Ability to analyze scrap reports, labor reports, manufacturing priority dispatch * Must be able to use measurement devices such as micrometers, calipers and scales * Working knowledge of IATF 16949:2016 quality standards and quality systems * Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues. * Value for Customers: Delivers superior value through commitment to quality, service and reliability. * Innovation: Applies and shares ideas and best practices. Ensures and engages in continuous improvement activities. * Drive & Execution: Shows initiative and a positive attitude to get things done. Embraces challenges and demonstrated a good level of energy. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
$36k-47k yearly est. 11d ago
Operations Supervisor, Risk Adjustment
Bluecross Blueshield of Tennessee 4.7
Chattanooga, TN jobs
Are you an experienced leader with a strong background in medical records coding and quality assurance? Risk Adjustment is looking for a **Supervisor** to lead a dynamic team dedicated to accuracy and compliance in risk adjustment coding\. **About the Team:** This team plays a critical role in reviewing medical records, capturing conditions per established guidelines, and ensuring quality standards are met\. **What You'll Do:** + Assign and monitor coding and QA tasks, ensuring production and quality goals are achieved\. + Provide feedback, coaching, and support to team members\. + Manage day\-to\-day operations, including PTO approvals and resolving workflow challenges\. + Act as the go\-to resource for troubleshooting issues, whether technical or process\-related\. **Ideal Candidate Preferences:** + Familiarity with **ICD\-10 coding** and risk adjustment processes\. + Prior experience managing direct reports and handling complex situations with tact\. + Ability to adapt quickly to changing circumstances\. This is crucial for interpreting unique medical records, resolving tech issues, or coaching staff through performance challenges\. This is an opportunity to lead a high impact team and make a difference in healthcare quality and compliance\. If you're ready to take on a leadership role where your expertise and guidance matter, we'd love to hear from you\! **Job Responsibilities** + Directly supervise 1st pass review of medical records and physician assessment forms $PAFs$\. + Perform or participate in special projects as directed by management\. + Oversee the acquisition of medical records from provider offices and supervise the medical record quality review process\. + Ensure team compliance with CMS risk adjustment diagnosis coding guidelines\. **Job Qualifications** _Education_ + Associates degree in related healthcare field or equivalent years of experience\. Equivalent years of experience are defined as one year of professional experience for every year of college requested\. _Experience_ + 2 years \- Management and/or leadership experience required + 3 years \- Progressive medical coding and health care experience required\. _Skills\\Certifications_ + Professional coding certification from AHIMA or AAPC $CPC, CCS, CRC, RHIT, RHIA$\. + Must acquire the Certified Risk Adjustment Coder $CRC$ certificate from AAPC within the first year of employment\. + Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability\. + Proficient in Microsoft Office $Outlook, Word, Excel and PowerPoint$ + Proven analytical and problem solving skills and ability to perform non\-routine analytical tasks + Must be a team player, be organized and have the ability to handle multiple projects + Excellent oral and written communication skills + Strong interpersonal and organizational skills + Knowledge of CMS guidelines required\. + Understanding of ICD\-10 coding standards required\. **Number of Openings Available** 1 **Worker Type:** Employee **Company:** BCBST BlueCross BlueShield of Tennessee, Inc\. **Applying for this job indicates your acknowledgement and understanding of the following statements:** BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law\. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices \(****************************************************************** **BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity\. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via\-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered\. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means\.** As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945\. More than that, we're your neighbors and friends - fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow\. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members\. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability\. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously\. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST\. BCBST is a remote\-first organization with many employees working primarily from their homes\. Each position within the company is classified as either fully remote, partially remote, or office based\. BCBST hires employees for remote positions from across the U\.S\. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York\. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense\.If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance\.
$42k-58k yearly est. 7d ago
Production Support Team Lead
Builders Mutual Insurance 3.8
Raleigh, NC jobs
At Builders Mutual, we believe in the power of a team to get the job done right. Our team does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page-it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more. The OPPORTUNITY: Reporting to the Business Systems Manager, the Production Support Team Lead will provide direction to the production support team on priorities and resolution approach for core business systems support issues and tickets that the Service Desk does not resolve. Because the success of our company is rooted in teamwork, the way we care about the people we work with and serve, this hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home the remaining three days. Your WORK as the Production Support Lead will make a difference as you: Analyze system incidents, perform impact assessments, and develop functional specifications Identify, document, and manage business and technical requirements with clear documentation standards Lead team members through analysis, documentation, solution design, and dynamic requirement management Execute testing, validate production fixes, and support troubleshooting of user-reported issues Provide accurate level-of-effort estimates and obtain stakeholder approval for solutions Communicate changes, enhancements, and system stability updates to management and end users Supervise production tickets and projects, including escalation management and team support skill development Research and improve existing procedures to enhance efficiency and effectiveness Develop and maintain a knowledge base for efficient incident resolution Plan and deliver training on new or updated applications, features, workflows, and support handover guidelines SKILLS to get the JOB done RIGHT: BA/BS degree required (in Computer Science preferred) with at least 5 years' experience with business support operations and automated testing tools in a property and casualty insurance setting, or an equivalent combination of education and experience. Knowledge of application technology stacks and infrastructure tools. In-depth knowledge of production processes, quality control standards, and manufacturing equipment. Familiarity with production management software, data analysis tools, and relevant technologies In-depth knowledge of production processes, quality control standards Experience in incident management, root cause analysis, and problem-solving Strong leadership skills with experience managing teams, driving performance metrics, and demonstrated ability to mentor others Ability to communicate well, make effective presentations, document procedures and create technical documentation WHY YOU'LL LOVE TO WORK HERE Builders Mutual cares about you, and we offer comprehensive employee benefits built to support your success and wellbeing, including: Market-driven compensation and bonus plan 3 weeks of paid time off (and your birthday too!) 37.5-hour work week; end your Friday at 2:30PM Builders University for employees, dedicated to supporting development and enhancing expertise Earn swag and extra time off through peer recognition Builders Bucks program LIFE AT BUILDERS MUTUAL Collaboration | You are part of a team working together to reach a common goal. Empowerment | You will feel trusted, valued and be given the resources to be successful. Flexibility | You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience. Impact | You will positively influence our business, customers, and industry. Sense of pride | You will tell others how much you enjoy working at Builders Mutual. Builders Mutual is an Equal Opportunity Employer.
$34k-44k yearly est. Auto-Apply 47d ago
Building Operations Supervisor 2nd Shift (3 p.m. - 12 a.m.)
Gerber Life Insurance In Fremont, Michigan 4.0
Cincinnati, OH jobs
Overview Supervises building services of the 400 Broadway building and other local properties managed and leased by the company. Supervises general maintenance staff, as well as assigns work orders and ensures work is performed in a timely and quality manner. Areas include general maintenance, painting, carpentry, janitorial, laundry, groundskeeping, moving and other related operations. Coordinates activities with other shifts, outside contractors and other departments within Western & Southern Financial Group (W&SFG). Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis Responsibilities What you will do: Organizes and supervises the activities and assigns tasks for associates. Maintains schedules and assures that all shifts are staffed to provide adequate manpower for all related tasks. Maintains repair parts and inventory for stock items related to areas of responsibility. Performs personally and/or directs major and more complex maintenance tasks. Directly responsible for supervision of janitorial contractor and other cleaning work performed by associates. Inspects buildings and grounds daily to assure quality interior and exterior maintenance is performed. Completes inspection forms to document deficiencies. Arranges corrective action when required to assure customer satisfaction. Recruits, hires, trains and develops maintenance staff. Provides direction to and development of associates through daily coaching, the administration of the performance management program, and the creation and implementation of development plans. Sets associate goals to increase production and assure high-quality service. Assists with the oversight of contracted services. Routinely conducts inspections to ensure that work is performed in a safe and skilled manner, and in compliance with all safety regulations and practices. Responsible for preparing and holding bimonthly safety meeting with all facilities management associates covering safety procedures for the exposures in the workplace. Responsible for daily building operations, including electrical and HVAC-related repairs and issues. Serves as primary backup to the manager of building operations, and oversees building/personnel Performs other duties as assigned Complies with all policies and standards Qualifications Associate's Degree Or commensurate selection criteria experience (Required) Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations (Required) and Proven experience coordinating multiple projects/assignments simultaneously, and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organizational skills. Expected to cite examples of organization and time management methods used to manage or prioritize workload demands. Must demonstrate project management experience in planning, executing and maintaining a project from start to finish (Required) and Demonstrated experience effectively handling customers and providing excellent service (Required) and Proven experience working in a customer-oriented field, effectively articulating complex technical information, via phone/written communication, and has the ability to deliver an adverse response in a positive manner (Required) and Proven work experience directing others to initiate a recommended course of action to solve a problem or increase efficiency (Required) Proven knowledge of electrical, heating, ventilation, air conditioning and plumbing, and has experience with direct supervision of theses trades. Proven knowledge/experience and aptitude in the areas of painting, carpentry, janitorial, laundry, grounds keeping, moving and general repairs at supervisory level. Proven willingness to respond any time needed (day or night) to emergencies, equipment failure or staffing problems. Proven ability to read and interpret blueprints and specifications. Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. Ability to successfully interpret and communicate business needs between internal groups and external vendors in a clear, focused and concise manner. Demonstrated ability to effectively interact and communicate with all levels of staff and management. Proven ability to proactively recognize personnel problems and take corrective action. Demonstrated knowledge of various types of tools and equipment used in building operations. Demonstrated specialized knowledge in the area of safety/OSHA and the ability to train others. Proven ability to read and comprehend oral and written instructions. Working knowledge of word-processing, communication and spreadsheet applications. Working knowledge of proprietary applications supporting mechanical systems and services (e.g., SamTrak, Circon, Tracer). DL NUMBER - Driver License, Valid and in State Valid driver's license with a satisfactory and safe driving record Upon Hire (Required) BOMI SMA designation Upon Hire (Preferred) Work Setting/Position Demands: Demonstrated ability to stand, walk, sit, stoop, reach, bend, kneel, crouch, crawl, push, balance, climb and lift on a regular basis. Lifting includes raising objects from a lower to higher position or to move objects horizontally from position-to-position. Frequently lifting objects up to 50 pounds unassisted and over 50 pounds assisted. . Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats. Written communication conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. Must be able to work from 32-foot extension ladder, scaffolding, man-lift up to 120 feet and use in a safe and approved manner. Frequent exposure to noise, dirt, odors, temperature extremes and potentially hazardous tools and equipment. Must be able to safely use manual tools and power equipment common in the construction trades. Must be able to handle hazardous materials safely and tolerate exposure to electrical hazards as well as environmental hazards such as molds and various solvents. This position works in both indoor and outdoor environmental conditions. Extended hours required during peak workloads or special projects/events. Travel Requirements: Some travel to off-site locations as needed. We can recommend jobs specifically for you! Click here to get started.
$37k-45k yearly est. Auto-Apply 60d+ ago
Supervisor Customer Operations
Delta Dental 4.9
Alpharetta, GA jobs
The Customer Operations Supervisor is a people leader role within the Customer Operations department, responsible for the support and development of Customer Service Representatives and Customer Operations Coordinators. Additionally, this position coordinates with internal and external customers to consistently execute a positive customer experience while managing the day to day operations within the department. * Supervises Customer Operations functions to ensure work is completed within a timely and accurate basis. * Reviews and follows up on Customer Service Representatives (CSRs) electronic, telephone, and written inquiries to coach and develop CSR processes, create performance improvement plans, enhance KPIs, improve competencies, and discuss corrective action as needed. * Ensures all requests forwarded from Customer Operations or other internal departments are completed within required time frames. * Develops and implements goals around departmental or individual KPIs and competencies to ensure business unit and Enterprise goals are met. * Resolves escalated/sensitive customer service-related issues in an efficient manner while promoting customer loyalty and retention. * Communicates, supervises, and/or facilitates training on any new processes as needed. * Supports external and internal audits from regulatory agencies and assists Compliance in updating complaint and grievance documentation to meet company specific requirements. * Participates in departmental or Enterprise projects as required. Minimum Qualifications 5+ years as IC w/Associate's degree; 0+ years supervisory Knowledge, Skills, Abilities Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200
$56.9k-119.2k yearly Auto-Apply 7d ago
Supervisor Customer Operations
Delta Dental 4.9
Alpharetta, GA jobs
The Customer Operations Supervisor is a people leader role within the Customer Operations department, responsible for the support and development of Customer Service Representatives and Customer Operations Coordinators. Additionally, this position coordinates with internal and external customers to consistently execute a positive customer experience while managing the day to day operations within the department. Minimum Qualifications 5+ years as IC w/Associate's degree; 0+ years supervisory Knowledge, Skills, Abilities Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200 Supervises Customer Operations functions to ensure work is completed within a timely and accurate basis. Reviews and follows up on Customer Service Representatives (CSRs) electronic, telephone, and written inquiries to coach and develop CSR processes, create performance improvement plans, enhance KPIs, improve competencies, and discuss corrective action as needed. Ensures all requests forwarded from Customer Operations or other internal departments are completed within required time frames. Develops and implements goals around departmental or individual KPIs and competencies to ensure business unit and Enterprise goals are met. Resolves escalated/sensitive customer service-related issues in an efficient manner while promoting customer loyalty and retention. Communicates, supervises, and/or facilitates training on any new processes as needed. Supports external and internal audits from regulatory agencies and assists Compliance in updating complaint and grievance documentation to meet company specific requirements. Participates in departmental or Enterprise projects as required.
$56.9k-119.2k yearly Auto-Apply 7d ago
Personal Lines Underwriting Supervisor
Utica National Insurance Group 4.8
New Hartford, NY jobs
The Company At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $1.6B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago. What you will do The Personal Lines Underwriting supervisor ensures the evaluation of risks, by the Personal Lines underwriters, is consistent with the underwriting guidelines and risk appetite of the organization for profitable growth. * Assume responsibility for and evaluate performance of all underwriters, making sure they are adhering to Company underwriting policy. * Implement and monitor Agency Management Plans. * Assign Book of Business reviews to the Underwriters based on unprofitability. * Develop and organize Agency Management Plans for growth territories. * Conduct Quarterly Compliance reviews on areas of vulnerability within. * Solid understanding of the Personal Lines Marketing environment, including the competition and it's territory. * Displays the ability to train and educate staff members on the P/L philosophy. What you need * 5+ years Underwriting experience and/or Equivalent Experience * 1+ years of Leadership Experience in the insurance industry preferred * Bachelor's Degree preferred or Equivalent experience * CPCU, CIC designations highly desirable * Knowledge of Personal Lines coverage's, insurance contract, pricing and rating preferred. Additional Information: This position is Hybrid (8+ days per month in office) Salary Range $80,000 - $110,000 The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit * Dental Benefit * Vision Benefit * Life Insurance and Disability Benefits * 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) * Health Savings Account (HSA) * Flexible Spending Accounts * Tuition Assistance, Training, and Professional Designations * Company-Paid Family Leave * Adoption/Surrogacy Assistance Benefit * Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance * Student Loan Refinancing Services * Care.com Membership with Back-up Care, Senior Solutions * Business Travel Accident Insurance * Matching Gifts program * Paid Volunteer Day * Employee Referral Award Program * Wellness programs Additional Information: This position is a full time salaried, exempt (non overtime eligible) position. As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-NC1
$80k-110k yearly 33d ago
Supervisor Claims Operations
Independence Blue Cross 4.8
Philadelphia, PA jobs
Supervisor FEP Claim Operations The Supervisor of Claims Operations supervises daily activities of specific market segment unit (FEP) and ensures accurate and timely processing of all claims and post payment adjustments. Oversees review of claims for benefit determination, other party and subscriber liability. Supervises examiners/analysts in providing prompt and accurate information and courteous service to all internal and external customers. Responsibilities Plans, controls, coordinates daily workflow, maintaining high rate of quality and productivity without excessive overtime Supervises examiners/analysts in the accurate and timely processing of medical claims and all related procedures. Supervises processing of necessary adjustments on paid claims. Maintains an effective, on-going quality control program and ensures that all operational standards of performance established by the account, our Plan, Blue Cross and Blue Shield Association, etc., are met. Ensures that prompt, accurate information and courteous service is provided to all internal and external customers via all forms of communication. Prepares production reports for management. Maintains accurate and current records of all claims and inquiries received, processed, and pended. Reviews work procedures, work output and automated programs to detect problem areas and opportunities for improvement. Initiates and/or assists with projects and procedural changes affecting the specific workstream, including major system changes to maintain and enhance the efficient processing of claims. Makes recommendations and develops and implements new or revised methods or procedures. Monitors performance of subordinates, working to develop and enhance their skills. Administers corrective action in accordance with policy when appropriate. Performs other appropriate duties as assigned. Qualifications Education · Undergraduate degree, preferably in Business Administration, in addition to a minimum of 3 years of supervisory experience. In lieu of the degree, a minimum of 5 years of similar leadership experience within an operations environment is required. Experience 5 years FEP claims processing or related experience is required Prior experience should include a minimum of 2 years work leadership responsibility in claims or related operations Knowledge, Skills, Abilities Required: Experience with FEP Claims Processing and FEPDirect Demonstrated ability in organizing and controlling workflows Proven understanding of COB/OPL coordination rules Excellent oral and written communication skills and the ability to complete assignments with minimal guidance. Strong Analytical ability to identify and resolve staff and customer problems. Must be able to prioritize work in an environment that changes frequently. IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
$52k-81k yearly est. 60d+ ago
Personal Lines Underwriting Supervisor
Utica National Insurance Group 4.8
North Carolina jobs
The Company At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $1.6B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago. What you will do The Personal Lines Underwriting supervisor ensures the evaluation of risks, by the Personal Lines underwriters, is consistent with the underwriting guidelines and risk appetite of the organization for profitable growth. * Assume responsibility for and evaluate performance of all underwriters, making sure they are adhering to Company underwriting policy. * Implement and monitor Agency Management Plans. * Assign Book of Business reviews to the Underwriters based on unprofitability. * Develop and organize Agency Management Plans for growth territories. * Conduct Quarterly Compliance reviews on areas of vulnerability within. * Solid understanding of the Personal Lines Marketing environment, including the competition and it's territory. * Displays the ability to train and educate staff members on the P/L philosophy. What you need * 5+ years Underwriting experience and/or Equivalent Experience * 1+ years of Leadership Experience in the insurance industry preferred * Bachelor's Degree preferred or Equivalent experience * CPCU, CIC designations highly desirable * Knowledge of Personal Lines coverage's, insurance contract, pricing and rating preferred. Additional Information: This position is Hybrid (8+ days per month in office) Salary Range $80,000 - $110,000 The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. Benefits: We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit * Dental Benefit * Vision Benefit * Life Insurance and Disability Benefits * 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) * Health Savings Account (HSA) * Flexible Spending Accounts * Tuition Assistance, Training, and Professional Designations * Company-Paid Family Leave * Adoption/Surrogacy Assistance Benefit * Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance * Student Loan Refinancing Services * Care.com Membership with Back-up Care, Senior Solutions * Business Travel Accident Insurance * Matching Gifts program * Paid Volunteer Day * Employee Referral Award Program * Wellness programs Additional Information: This position is a full time salaried, exempt (non overtime eligible) position. As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. #LI-NC1
$80k-110k yearly 33d ago
Operations Supervisor, Northeast Region
Chubb 4.3
New Haven, CT jobs
The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and CI Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes. This position will be based in both New Haven, CT and White Plains, NY, with responsibilities divided between the two locations. Position Responsibilities: People/Performance Management * Oversee UAA team to meet/exceed NA Operations performance metrics * Develop UAA Talent through oversight of training and development planning/execution/monitoring * Collaborate with CI UW counterparts to assure mutual priorities are achieved * Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process. * Deliver regular, results driven feedback tied to performance goals/metrics. * Maintain an open and collaborative engagement with staff that encourages diversity of thought * Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows. * Assure timely completion of performance reviews, goal setting and compensation administration * Create and execute plans to retain high potential employees Process Management * Assure team adherence and compliance with established processes/workflows and roles. * Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals. * Review and communicate all process/workflow changes/enhancements and assure UAA adoption. * Review workflows and escalate any process improvement suggestions to Regional Ops Manager. * Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs. * Assure UAA adoption of Corporate automation strategies Service Management * Oversee process to assure all service delivery goals are met * Act as point of contact for CI business partners regarding operational process, service and people management * Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables * Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed. Financial Management * Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close) * Oversee reporting on premium bookings for assigned departments * Ensure timely transfer of eligible business to underwriting center to maximize branch resources * Partner with CSSC to resolve collection/billing issues * Oversee timely resolution of WC Bureau Crits to eliminate fines * Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools. * Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. * Demonstrated results orientation with ability to problem solve and provide solutions. * Strong business acumen and critical thinking skills which lead to confident decision making * Ability to learn quickly, prioritize work, and perform within time constraints. * Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. * Ability to manage remote staff * Ability to adapt to fast paced environment * Ability to lead /influence team to meet business priorities. Education and Experience: * Associates Degree or equivalent, 4-Year degree preferred * Minimum of 5-7 years relevant insurance/supervisory experience The pay range for the role is $79,200 to $112,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
$79.2k-112k yearly Auto-Apply 50d ago
Life Insurance Operations Supervisor (New Business)
Integrity Marketing Group 3.7
Addison, TX jobs
Manager, New Business PHP Agency Addison, TX About PHP Agency: PHP is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP, an Integrity partner, partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or full-time opportunities to individuals pursuing careers as life insurance agents. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate. Job Summary: As a Department Manager at PHP Agency, you redefine what excellence looks like. One that sharpens the agent's experience, develops internal talent, and leads with a spirit of unity, accountability, and excellence. Setting the tone for your department, building bridges between systems and people, and representing the voice of the agent in every operational conversation. You don't just manage a team-you set a standard that others will follow. The New Business Manager oversees all life and annuity case submissions and serves as a key liaison between PHP agents, carrier partners, and underwriting departments. Ensuring every application moves efficiently from submission to placement, maintaining high placement ratios, underwriting speed, while providing white glove customer service. You will manage day-to-day operations, support system enhancements, and coach a growing team of new business case managers and team leads. Primary Responsibilities: Leadership & Team Development Lead and develop Team Leads and new business case managers, building a pipeline of future leaders. Set clear and hold accountable - KPIs, performance standards, and SLA aligned with PHP's goals and culture. Conduct 1-on-1 meetings, team huddles, and performance coaching sessions to drive individual growth and team cohesion. Provide ongoing feedback, mentoring, and coaching to enhance professional development and leadership readiness to both Team Leads & New Business Case Managers Training & Continuous Improvement Deliver and oversee training for new hires and existing team members, ensuring mastery of processes, systems, customer service communication while maintaining compliance standards. Identify ongoing skill gaps and implement development plans to upskill team members. Conduct consistent quality audits of work and calls to ensure accuracy, consistency, and company standards are met. Drive a culture of continuous improvement, identifying inefficiencies and implementing solutions to optimize workflows. Cross Departmental Collaboration Partner with peer department managers and leadership to ensure seamless support and white glove customer service is provided for PHP agents Act as the primary cross-functional connector for escalated workflows spanning multiple departments. Spearhead process alignment, shared service technology improvements, new system process is adopted to enhance operational efficiency. Escalation Management & Relationship Building Serve as a trusted escalation partner for Team Leads, carrier partners, and field agents on sensitive or high-impact issues. Personally manage and resolve high-level or escalated cases involving carrier partners. Build and maintain trusted relationships with field agents, leadership, carrier partners, and vendors, serving as a reliable voice for transparency, speed, and fairness. Foster mutually respectful partnerships with external stakeholders to strengthen operational outcomes. Operational Oversight & Execution Monitor day-to-day team activities, performance, collaboration, and attitudes, taking corrective action as needed to maintain a high-performance culture. Delegate tasks and responsibilities effectively, ensuring accountability and timely completion within service-level agreements (SLAs). Track work queues, turnaround times, and system workloads, implementing plans to meet or exceed performance goal. Troubleshoot and resolve complex operational issues or escalated calls/cases as necessary. Lead or participate in special projects and initiatives to drive department-wide improvements. Reporting & Communication Keep management informed of personnel issues, operational challenges, and team performance both positive and negative. Prepare and deliver daily, monthly, quarterly, and annual reports to track productivity, quality, and trends. Report corrective actions, process adjustments, and performance improvements based on data insights. Provide regular updates on close-out statuses, and departmental results, performance updates maintaining clear and open communication with leadership. Primary Skills & Requirements: 3-5 years of experience in life insurance operations or case management. Proven leadership and cross-department collaboration in a fast-paced, regulated environment. Ability to mentor teams and maintain alignment with field-driven culture. Strong systems thinking and familiarity with CRM/ticketing tools. Familiarity of Microsoft Systems - Word, Excel, PowerPoint, BI Reporting Analytical mindset with strong reporting and process development skills. Passion for accuracy, service, and agent enablement. Experience with life and annuity underwriting and carrier guidelines. Job Type: Full-time (Not Remote or WFH) 100% On-Site at Company HQ in Addison Texas 75001 Benefits Available Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short-Term and Long-Term Disability About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
$51k-82k yearly est. Auto-Apply 60d+ ago
Operations Supervisor (Agent Licensing & Contracting)
Integrity Marketing Group 3.7
Addison, TX jobs
Manager, Licensing & Contracting PHP Agency Addison, TX About PHP Agency: PHP, an Integrity partner, is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or full-time opportunities to individuals pursuing careers as life insurance agents. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate. Job Summary: As a Department Manager at PHP Agency, you redefine what excellence looks like. One that sharpens the agent's experience, develops internal talent, and leads with a spirit of unity, accountability, and excellence. Setting the tone for your department, building bridges between systems and people, and representing the voice of the agent in every operational conversation. You don't just manage a team-you set a standard that others will follow. The Licensing & Contracting Manager leads all functions related to verification of an agents' - licensing and carrier contracting. This role is instrumental in driving speed and accuracy while ensuring the best-in-class customer service experience that reflects PHP's fast-paced, agent-first culture. You will manage day-to-day operations within the L&C Team, support system enhancements, and coach a growing team of licensing coordinators and team leads. Primary Responsibilities Leadership & Team Development * Lead and develop Team Leads and licensing coordinators, building a pipeline of future leaders. * Set clear and hold accountable - KPIs, performance standards, and SLA aligned with PHP's goals and culture. * Conduct 1-on-1 meetings, team huddles, and performance coaching sessions to drive individual growth and team cohesion. * Provide ongoing feedback, mentoring, and coaching to enhance professional development and leadership readiness to both Team Leads & Licensing Coordinators Training & Continuous Improvement * Deliver and oversee training for new hires and existing team members, ensuring mastery of processes, systems, customer service communication while maintaining compliance standards. * Identify ongoing skill gaps and implement development plans to upskill team members. * Conduct quality audits of work and calls to ensure accuracy, consistency, and company standards are met. * Drive a culture of continuous improvement, identifying inefficiencies and implementing solutions to optimize workflows. Cross Departmental Collaboration * Partner with peer department managers and leadership to ensure seamless support and white glove customer service is provided for PHP agents * Act as the primary cross-functional connector for escalated workflows spanning multiple departments. * Spearhead process alignment, shared service improvements, new system process is adopted to enhance operational efficiency. Escalation Management & Relationship Building * Serve as a trusted escalation partner for Team Leads, carrier partners, and field agents on sensitive or high-impact issues. * Personally manage and resolve high-level or escalated cases involving carrier partners. * Build and maintain trusted relationships with field agents, leadership, carrier partners, and vendors, serving as a reliable voice for transparency, speed, and fairness. * Foster mutually respectful partnerships with external stakeholders to strengthen operational outcomes. Operational Oversight & Execution * Monitor day-to-day team activities, performance, collaboration, and attitudes, taking corrective action as needed to maintain a high-performance culture. * Delegate tasks and responsibilities effectively, ensuring accountability and timely completion within service-level agreements (SLAs). * Track work queues, turnaround times, and system workloads, implementing plans to meet or exceed performance goals. * Troubleshoot and resolve complex operational issues or escalated calls/cases as necessary. * Lead or participate in special projects and initiatives to drive department-wide improvements. Reporting & Communication * Keep management informed of personnel issues, operational challenges, and team performance both positive and negative. * Prepare and deliver daily, monthly, quarterly, and annual reports to track productivity, quality, and trends. * Report corrective actions, process adjustments, and performance improvements based on data insights. * Provide regular updates on close-out statuses, and departmental results, performance updates maintaining clear and open communication with leadership. Primary Skills & Requirements: * 3-5 years of experience in insurance licensing or operations. * Proven leadership experience in a fast-paced, regulated environment. * Ability to mentor teams and maintain alignment with field-driven culture. * Strong systems thinking and familiarity with CRM/ticketing tools. * Familiarity of Microsoft Systems - Word, Excel, PowerPoint, BI Reporting * An analytical mindset with strong reporting and process development skills. * Passion for accuracy, service, and agent enablement. * Experience with NIPR, carrier portals, and general licensing compliance standards Job Type: * Full-time (Not Remote or WFH) * 100% On-Site at Company HQ in Addison Texas 75001 Benefits Available * Medical/Dental/Vision Insurance * 401(k) Retirement Plan * Paid Holidays * PTO * Community Service PTO * FSA/HSA * Life Insurance * Short-Term and Long-Term Disability About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
$51k-82k yearly est. Auto-Apply 60d+ ago
Operations Supervisor
Chubb 4.3
Chicago, IL jobs
The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and CI Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes. Position Responsibilities: People/Performance Management Oversee UAA team to meet/exceed NA Operations performance metrics Develop UAA Talent through oversight of training and development planning/execution/monitoring Collaborate with CI UW counterparts to assure mutual priorities are achieved Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process. Deliver regular, results driven feedback tied to performance goals/metrics. Maintain an open and collaborative engagement with staff that encourages diversity of thought Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows. Assure timely completion of performance reviews, goal setting and compensation administration Create and execute plans to retain high potential employees Process Management Assure team adherence and compliance with established processes/workflows and roles. Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals. Review and communicate all process/workflow changes/enhancements and assure UAA adoption. Review workflows and escalate any process improvement suggestions to Regional Ops Manager. Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs. Assure UAA adoption of Corporate automation strategies Service Management Oversee process to assure all service delivery goals are met Act as point of contact for CI business partners regarding operational process, service and people management Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed. Financial Management Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close) Oversee reporting on premium bookings for assigned departments Ensure timely transfer of eligible business to underwriting center to maximize branch resources Partner with CSSC to resolve collection/billing issues Oversee timely resolution of WC Bureau Crits to eliminate fines The pay range for the role is $90,000 to $110,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at ************************************************** The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. Desired Qualifications: Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools. Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. Demonstrated results orientation with ability to problem solve and provide solutions. Strong business acumen and critical thinking skills which lead to confident decision making Ability to learn quickly, prioritize work, and perform within time constraints. Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. Ability to manage remote staff Ability to adapt to fast paced environment Ability to lead /influence team to meet business priorities. Education and Experience: Associates Degree or equivalent, 4-Year degree preferred Minimum of 5-7 years relevant insurance/supervisory experience
$90k-110k yearly Auto-Apply 56d ago
Entry-Level Production, 3rd Shift
Worzalla Inc. 3.5
Stevens Point, WI jobs
SHERIDAN. BE PART OF SOMETHING GREATER. YOUR CAREER AWAITS…JOIN US! As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular magazines and catalogs, to prestigious medical and scientific journals, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do. JOB SUMMARY: Responsible for inspecting product while feeding, piling down, and cartoning product to ensure highest level of quality. RESPONSIBILITIES: Feed, check, and take products off the line. Collate, wrap, and repair product. Responsible for cleaning and general housekeeping in department. Continually identify, develop, and implement improvements in work processes. Consistently and effectively serve as a positive role model by living Sheridan's core values. Perform other duties as assigned. SCHEDULE IS SUNDAY - THURSDAY, 11:00 P.M. - 7:00 A.M. With overtime as required during week and/or on weekends. BASIC QUALIFICATIONS: Basic mechanical and math skills required. Ability to perform repetitive tasks for an extended period of time. Knowledge of arithmetic and structure and content of the English language to include the meaning and spelling of words, rules of composition required. Ability to consistently and effectively work independently with little or no direction and follow up to complete assignments required. Ability to demonstrate practical and technical knowledge of the job including an understanding of work instructions, processes, equipment, and materials to perform the job required. Ability to consistently and effectively complete work and required paperwork thoroughly, accurately, and neatly following established processes and procedures required. Ability to consistently and effectively demonstrate initiative and creativity; teamwork and cooperation; and adhere to and comply with all company and environmental, health, and safety policies, procedures, and work rules required. Ability to meet deadlines and work overtime and other shifts required. Prompt and reliable attendance required. WORKING CONDITIONS: Work is performed in a manufacturing environment with regular exposure to dust, dirt, noise, and physical hazards of machinery, plus some exposure to fumes, oils, lubricants, and chemicals. Position requires ability to move with ease in the production area; remain in stationary position for prolonged periods of time on concrete/hard surface; use hands and fingers constantly for handling, gripping, and manipulating product; constantly position oneself to complete work including bending, twisting, rotating, and reaching; and move product weighing up to 50 pounds. The above is a general representation of the working conditions and physical demands typically associated with a manufacturing position. Specific requirements may vary based on the nature of the position and will be reviewed with candidates during the interview process. WHAT'S IN IT FOR YOU? On-the-job training programs through Sheridan Academy. Career advancement with an employer who supports your development. Tuition reimbursement for approved coursework. A best-workplace culture that fosters life-long friendships and encourages fun. A successful and growing industry-leading company. An employee referral program that pays you money. Paid time off and holidays. Competitive compensation. Medical (PPO and HSA Plans), Dental, Vision. Teladoc - convenient no- or low-cost medical services. Confidential and free EAP program for wellness and mental health. Company-paid basic life, AD&D, and short-term disability insurance. 401(k) retirement plan with company match. A safe, values-based company that acts with integrity and respect for all. TO APPLY: Complete an online application by clicking the "Apply" button and providing the requested information including contact information and employment history. Additionally, to be considered you must provide responses to posting questions. If you do not provide all required information, as specified here, you will not be considered for this position. Applications must be submitted online at: ********************************************************** Application materials and/or resumes submitted via mail, fax, email, or in-person will not be considered. If you need assistance or a reasonable accommodation to apply for employment, please contact the location Human Resources at *******************. CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
$37k-48k yearly est. Auto-Apply 60d+ ago
Entry-Level Production, 3rd Shift
Worzalla Inc. 3.5
Stevens Point, WI jobs
SHERIDAN. BE PART OF SOMETHING GREATER. YOUR CAREER AWAITS…JOIN US! As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular magazines and catalogs, to prestigious medical and scientific journals, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do. JOB SUMMARY: Responsible for inspecting product while feeding, piling down, and cartoning product to ensure highest level of quality. RESPONSIBILITIES: Feed, check, and take products off the line. Collate, wrap, and repair product. Responsible for cleaning and general housekeeping in department. Continually identify, develop, and implement improvements in work processes. Consistently and effectively serve as a positive role model by living Sheridan's core values. Perform other duties as assigned. SCHEDULE IS SUNDAY - THURSDAY, 11:00 P.M. - 7:00 A.M. With overtime as required during week and/or on weekends. BASIC QUALIFICATIONS: Basic mechanical and math skills required. Ability to perform repetitive tasks for an extended period of time. Knowledge of arithmetic and structure and content of the English language to include the meaning and spelling of words, rules of composition required. Ability to consistently and effectively work independently with little or no direction and follow up to complete assignments required. Ability to demonstrate practical and technical knowledge of the job including an understanding of work instructions, processes, equipment, and materials to perform the job required. Ability to consistently and effectively complete work and required paperwork thoroughly, accurately, and neatly following established processes and procedures required. Ability to consistently and effectively demonstrate initiative and creativity; teamwork and cooperation; and adhere to and comply with all company and environmental, health, and safety policies, procedures, and work rules required. Ability to meet deadlines and work overtime and other shifts required. Prompt and reliable attendance required. WORKING CONDITIONS: Work is performed in a manufacturing environment with regular exposure to dust, dirt, noise, and physical hazards of machinery, plus some exposure to fumes, oils, lubricants, and chemicals. Position requires ability to move with ease in the production area; remain in stationary position for prolonged periods of time on concrete/hard surface; use hands and fingers constantly for handling, gripping, and manipulating product; constantly position oneself to complete work including bending, twisting, rotating, and reaching; and move product weighing up to 50 pounds. The above is a general representation of the working conditions and physical demands typically associated with a manufacturing position. Specific requirements may vary based on the nature of the position and will be reviewed with candidates during the interview process. WHAT'S IN IT FOR YOU? On-the-job training programs through Sheridan Academy. Career advancement with an employer who supports your development. Tuition reimbursement for approved coursework. A best-workplace culture that fosters life-long friendships and encourages fun. A successful and growing industry-leading company. An employee referral program that pays you money. Paid time off and holidays. Competitive compensation. Medical (PPO and HSA Plans), Dental, Vision. Teladoc - convenient no- or low-cost medical services. Confidential and free EAP program for wellness and mental health. Company-paid basic life, AD&D, and short-term disability insurance. 401(k) retirement plan with company match. A safe, values-based company that acts with integrity and respect for all. TO APPLY: Complete an online application by clicking the "Apply" button and providing the requested information including contact information and employment history. Additionally, to be considered you must provide responses to posting questions. If you do not provide all required information, as specified here, you will not be considered for this position. Applications must be submitted online at: ********************************************************** Application materials and/or resumes submitted via mail, fax, email, or in-person will not be considered. If you need assistance or a reasonable accommodation to apply for employment, please contact the location Human Resources at ******************* . CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 3rd Shift, 11p-7a
$37k-48k yearly est. Auto-Apply 60d+ ago
Underwriting Supervisor I - Operations
Philadelphia Insurance Companies 4.8
Pennsylvania jobs
Marketing Statement: Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best. We are looking for a Underwriting Supervisor I to join our team! Summary: Manage a team of underwriting staff members, including technical and/or support staff, to ensure timely processing of new and renewal RQI, quoting and issuance of new and/or renewal business, and other functions to support the underwriting team work flow processes. A typical day will include the following: Manage the work and the associated workflow for the underwriting team in accordance with established MBO's. Oversee and/or assist in training new employees and participate in the recruitment process. Oversees day-to-day activities and operations of the underwriting group with authority for most personnel actions and performance management responsibilities. Supervises and assists a small staff in providing routine organizational underwriting and rating services to meet underwriting performance and service goals. Ensures compliance with underwriting processes, guidelines, policies, standards and supervisory practices as well as laws and regulations governing the insurance industry through daily interaction and scheduled team meetings. Monitor achievement of MBO goals and recommend changes as necessary. Communicates operational issues to underwriting team and/or department management and monitors achievement of team goals and initiatives in response to these issues. Acts as liaison in solving processing and compliance issues involving other departments (example IT, Compliance). Recommends possible improvements to underwriting policies, processes, guidelines and practices. Work in concert with Management Team on delegation and follow through of assigned objectives. Also acts as primary underwriter for an assigned territory and/or book of business depending on workflow needs. Recommends and supports individual development plans of assigned underwriting team. Qualifications: 4 year College Degree or 4 years' experience in Underwriting Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Demonstrates leadership skill including effective written, oral, listening, presentation and interpersonal skills Excellent organization and critical thinking skills Commercial Lines ISO Rating Experience Prior supervisory and/or Underwriting experience preferred EEO Statement: Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law. Benefits: We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online. Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at *****************************************
$62k-88k yearly est. Auto-Apply 60d+ ago
Supervisor Provider Onboarding
Delta Dental 4.9
Alpharetta, GA jobs
This position is responsible for overseeing the Provider Onboarding department's daily activities to maximize employee productivity and quality of work, accuracy and timeliness of provider contracting, credentialing, directory accuracy, and servicing tasks within allocated systems. 5+ years of experience as Individual Contributor w/Associate's degree; supervisory experience preferred Strong organizational and time management skills with the ability to multi-task while maintaining attention to detail Strong analytical, critical thinking and problem-solving skills Excellent written, verbal, and interpersonal communication skills; ability to interact well with all levels of staff and outside contacts Strong leadership skills with the ability to encourage teamwork Knowledge of group configuration processing policies, guidelines and systems Knowledge of Delta Dental products, policies, claims, eligibility and underwriting procedures and guidelines Knowledge of health care industry issues Ability to present written information and findings, communicate concepts, and make executive-level presentations PC literacy; MS Office skills (Outlook, Word, Excel, PowerPoint, MS Teams) Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200 Supervise staff including staff evaluation and performance monitoring; trains and coaches staff to assist in professional development and ensure superior work quality. Develop and oversee the maintenance of training and procedure manuals encompassing all job functions. Ensure work and projects are completed accurately and within schedules; take corrective action, as needed. Monitor workload and inventory within the department to determine appropriate allocation of staff/resources; make adjustments as needed to ensure the team meets production expectations and adheres to performance guarantees and customer service levels. Actively support all functional areas relating to the provider contracting and credentialing processes; advise and provide guidance on related questions and functions and/or escalations. Manage cross-functional communication regarding service levels, department initiatives, issue resolution, and other items that may impact performance guarantees and service to the providers. Manage identified process improvement and escalation issues related to provider contracting and credentialing and provide recommendations to leadership; execute approved initiatives. Prepare and maintain productivity and inventory reporting statistics and review with staff members and leadership.
$56.9k-119.2k yearly Auto-Apply 26d ago