Hancock Wellness jobs - 102 jobs

Job Description JOB SUMMARY: The EHR Trainer - Administrative Applications is responsible for providing high-quality training and support to non-clinical users of the Electronic Health Record (EHR) system, including front office, scheduling, and registration staff. This position develops training content and programs to ensure administrative teams are confident, compliant, and efficient in using EHR tools that support patient access, revenue cycle, and operational workflows. The role works closely with IT analysts, department managers, and leadership to support new hire onboarding, ongoing education, and system optimization initiatives. JOB SPECIFIC CORE COMPETENCIES: · Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes · Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders. · Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team · Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: · Design and deliver EHR training programs for administrative and support staff, including new hire orientation and refresher courses. · Develop and maintain training materials, workflow documentation, and online learning content specific to administrative functions. · Provide group and individualized training on scheduling, front office and patient registration within the EHR. · Participate in testing and validation of system updates, ensuring training materials reflect current workflows. · · Collaborate with IT and operational leadership to identify process improvements and optimize system use. · · Perform rounding and optimization visits with departments utilizing the administrative applications. Provide at the elbow support to users ensuring optimal use of the system · · Track training participation, evaluate user competency, and provide post-training support. · · Deliver go-live and upgrade support to ensure a smooth transition during system enhancements. EXPECTED BEHAVIORS: · Evidence of good grooming and professional conduct. · Excellent communications skills. · Demonstrate ability to perform calculations quickly and accurately. · Possess a sense of responsibility, initiative, honesty and confidentiality. · Desire and ability to cooperate with others. · Able to work under stress and to meet deadlines. EDUCATION/EXPERIENCE REQUIREMENTS · Experience working with the Meditech EHR system required. · Bachelor's Degree Required · EHR Certification Preferred · Strong understanding of scheduling, registration, or revenue cycle workflows preferred. · Excellent verbal and written communication skills with a focus on adult learning principles. · Proven ability to train diverse audiences and adapt materials to different learning styles. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. PHYSICAL/MENTAL DEMANDS: · More than 3/4 of the work comprises sitting at a computer and performing computer based tasks. · 1/4 of the work day on the telephone in communication with physicians, and customers · Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine ENVIRONMENTAL CONDITIONS: · Sedentary Office Environment

JOB SUMMARY: The EHR Trainer - Clinical Applications is responsible for designing, coordinating, and delivering comprehensive training programs for the clinical applications. This position ensures that clinical users are proficient in using the organization's Electronic Health Record (EHR) system to support safe, efficient, and compliant patient care. Working within the Information Services team, the EHR Trainer collaborates with stakeholders to align training initiatives with clinical workflows, system enhancements, and organizational goals. JOB SPECIFIC CORE COMPETENCIES: * Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders. * Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team * Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Develop, implement, and deliver EHR training programs for new clinical hires, transfers, and existing staff. * Create and maintain up-to-date training materials, quick reference guides, and e-learning content tailored to clinical roles. * Facilitate classroom, virtual, and one-on-one training sessions that emphasize workflow efficiency and clinical documentation accuracy. * Partner with IT analysts and clinical informaticists to evaluate system changes, participate in testing, and update education materials accordingly. * Provide at-the-elbow support during go-lives, system upgrades, and workflow optimizations. * Assess user competency, identify areas for improvement, and offer individualized coaching. * Collaborate with department leaders to ensure compliance with organizational and regulatory training requirements. * Maintain accurate records of training attendance and competency assessments. * Perform rounds at various locations to offer Optimization sessions EXPECTED BEHAVIORS: * Evidence of good grooming and professional conduct. * Excellent communications skills. * Demonstrate ability to perform calculations quickly and accurately. * Possess a sense of responsibility, initiative, honesty and confidentiality. * Desire and ability to cooperate with others. * Able to work under stress and to meet deadlines. EDUCATION/EXPERIENCE REQUIREMENTS * Associates or Bachelor's degree in Nursing * Health Information, or other related healthcare field preferred. * Experience working with the Meditech EHR system required. * Current or previous clinical experience in a hospital or ambulatory care setting preferred. * Exceptional communication, presentation, and customer service skills. * Ability to translate clinical workflows into effective system training. CERTIFICATION/LICENSE: N/A ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. PHYSICAL/MENTAL DEMANDS: * More than 3/4 of the work comprises sitting at a computer and performing computer based tasks. * 1/4 of the work day on the telephone in communication with physicians, and customers * Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine ENVIRONMENTAL CONDITIONS: * Sedentary Office Environment

Job Description JOB SUMMARY: The Technician Sterile Processing II performs disinfection and sterilization of supplies, instruments and equipment. Cleans, wraps, sterilizes, stores and distributes equipment, supplies, instruments and endoscopes used in patient care. Provides orientation and training to staff. Advanced knowledge and skills to facilitate daily functions of the area in accordance with policy and procedure. Restocks and maintains inventory control. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Performs disinfection and sterilization of supplies, instruments, and Cleans, wraps, sterilizes, and distributes equipment, supplies and instruments used in patient care. Works effectively with others consistently demonstrating tact, discretion, and a commitment to teamwork. Cleans and inspects instruments and inspects for visual EXPECTED BEHAVIORS: Works effectively with others consistently demonstrating tact, discretion and a commitment to team work. Functions appropriately under stressful or emergency Utilizes effective verbal, nonverbal and written Contribute to planning, implementing and supporting change for improved patient care and departmental operations. Identify educational opportunities of growth. Demonstrate acceptable attendance and Conduct self in a professional manner at all EDUCATION AND EXPERIENCE REQUIREMENTS: High School graduate or GED CRCST/CSPDT/CFER national certification or Certified Surgical Technologist obtained from NBSTSA required. Basic computer skills required 2 years of knowledge and skills in Central Services Able to serve as a preceptor to Technician Sterile Processing I with completion of preceptor education. Knowledge of surgical instruments, basic aseptic techniques, medical terminology and the healthcare environment. Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital. WORK CONDITIONS PHYSICAL/MENTAL DEMANDS: 1/4 of work day sitting to perform computer-based tasks including document processing, patient scheduling and charges, spreadsheets, Internet duties and other duties Lift from floor to waist and shoulder equipment weighing up to 20 (examples: VAX, defibrillators, SCDs, CPMs) Lift to independently and for weights greater than 50lbs. must use team lifting. Manual dexterity, as used for performing intricate procedures starts), assembling medical equipment. Push/pull carts, medical equipment, supplies up to 50 on varied surfaces including smooth and carpet. Standing, walking, stooping, kneeling, crouching as needed more than 2/3 of day Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Equipment used to sterilize and clean surgical equipment, Carts, Computer, Fax, Phone, and General Office. ENVIRONMENTAL CONDITIONS: Maintain sterile work environment, general office

JOB SUMMARY: The Patient Financial Health Advocate serves as the first point of contact for patients both in-person and on the phone. This role is responsible for managing front office operations, including scheduling appointments, verifying insurance, collecting co-pays and maintaining accurate patient records. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Interacts with patients in a warm, friendly and professional manner * Schedule, reschedule and confirm patient appointments using the EMR * Verify insurance coverage, collect co-pays and process payments accurately * Accurately register new patients and update existing patient information * Ensure all necessary forms are completed and scanned into the EMR system * Respond to patient inquiries, resolve issues or escalate to the manager, if appropriate * Maintain a clean, organized and welcoming reception area * Manage incoming faxes, mail and secure messaging communications * Communicate effectively with providers, and all staff to support patient care * Maintain confidentiality in accordance with HIPAA and practice policies * Perform other administrative duties as assigned * Serve as a preceptor for onboarding new Medical Receptionist staff * Provider hands-on training in front office procedures, workflows and customer service standards * Develop or assist in updating training resources and materials * Offer constructive feedback to new hires and communicate progress to management * Support a positive and collaborative training environment * Acts as a point of contact for EMR-related front office questions * Assist with EMR training for new hires and ongoing education for staff regarding front office operations * Report issues and track resolutions * Stay current on system updates and workflow changes and help implement best practices * Collaborate with leadership to optimize ERM use for front office operations PREREQUISITE SKILLS: * Clear and professional verbal and written communication skills * Strong patient rapport and ability to manage sensitive interactions * Demonstrates knowledge of medical terminology * Competence with general office equipment (telephones, faxes scanners, etc.) * HIPAA compliance and understanding of patient privacy laws * Collaborative mindset with ability to foster a positive team environment * Working knowledge of EMR, excel/word, email, billing software, etc. * Demonstrates the knowledge of current resources and programs to assist the patient's needs for financial resources * Comfort in working with diverse patient populations * Demonstrates the ability to review accounts and assist patients with payment plans or financial assistance applications * Ability to prioritize tasks in a faced-paced environment * Ability to clearly explain workflows and policies to others * Strong problem-solving and troubleshooting skills * Quick to adopt new technologies and guide others in their use * Skilled at explaining workflows, giving feedback and supporting peer development * Able to collaborate with management on workflow improvements and training strategy ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may perform additional, related duties not listed here. * Use EMR proficiently manage schedule, reschedule, cancel and confirm patient appointments. * Interacts with patients in a warm, professional and respectful manner. * Enter data into systems accurately, completely, and timely * Verify insurance eligibility and coverage. * Review patient accounts and assist with resolving balance inquiries or billing concerns. * Transfer phone calls appropriately, using a warm hand-off approach and respond to voicemail and email messages promptly. * Follow established protocols to prioritize and manage multiple tasks in a fast-paced environment. * Support a collaborative learning environment that promotes team development and continuous improvement. * Maintains full compliance with HIPAA and practice confidentiality policies. * Participates in required departmental meetings, staff training and continuing education. Competencies: Demonstrates the following competencies: Attitude/Customer Competencies * Caring, compassionate, and approachable in all customer interaction * Privacy - respects customers' right to privacy and modesty * Confidentiality - maintains customers' confidentiality * Telephone etiquette - speaks professionally and clearly over the phone * Appearance - takes personal ownership in appearance and that of work environment * Initiative - takes necessary action to solve problems and enhance patient experience * Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs * Timely service - recognizes the value of the customers' time and provides prompt service * Customer information/education - provide information in a clear, compassionate manner to ease patient anxiety and foster a supportive, inclusive, caring environment * Professional relationships - maintain and convey relevant information to other members of the healthcare team within facility and any applicable referral agencies Relationship Competencies/Work Group Competencies * Demonstrates advocacy, respect and truth telling * Demonstrates accountability for own actions * Demonstrates ability to respectfully address interpersonal conflicts * Takes initiative to help others * Demonstrates a learning attitude toward solving problems * Demonstrates openness to change and new learning * Reports to work on time and has regular attendance * Adheres to practice defined dress code * Attends Staff meetings, in-services, and continuing education * Accept assignments based on workload, priorities, and the qualifications and competencies of self and of other staff members Ethical Decision-Making * Respects the needs, expectations and rights of all individuals * Advocates the rights of all to a safe environment * Uses sensitivity to interact with patients and families with a variety of developmental and socio-cultural backgrounds to guide decision-making Performance Improvement * Identifies work processes and strives to reduce cost and increase satisfaction * Identifies customers and demonstrates understanding of customers' expectations * Actively works to increase satisfaction of all * Monitors customers' satisfaction * Takes active role in department process improvement efforts; demonstrates understanding of outcomes * Demonstrates an understanding of responsibilities * Demonstrates diagnostic thinking/reasoning * Utilizes feedback from peers, supervisor, customers to drive performance and behaviors * Prioritizes workplace safety CERTIFICATION/LICENSE: * None required LICENSURE/CREDENTIAL REQUIREMENTS: * High school diploma or general equivalency diploma (GED). ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Health. * Knowledge of medical office practices and procedures. * Knowledge and experience with office equipment, multifunction copiers and phone systems. * Customer service experience and ability to work in a fast-paced high stress environment. * Excellent communication skills, spelling, and grammar. * Attention to detail. * Good keyboarding skills. * Prefer two plus years of experience in a healthcare setting. WORK CONDITIONS * Lift and carry up to 40 pounds or greater lbs. at waist level for distances up to 30 ft. occasionally. * Standing, walking, bending, grasping, pushing, pulling, squatting, kneeling, up to 1/3 of day and sitting more than 2/3 of day EQUIPMENT USED: * Computer, Smartphone, Telephone, Printer, Fax Machine, Copy Machine. ENVIRONMENTAL CONDITIONS: Office work environment.

JOB SUMMARY: The Personal Trainer is responsible for providing users of the facility's personal training service with a personalized fitness and healthy lifestyle program, which includes assessment of their fitness needs and then prescribing and exercise/lifestyle plan that will assist in achieving their goals. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Growth Mindset: Actively looking to grow their clientele and provide evidence in support of growth. * Professionalism: Maintain a high level of professionalism in all aspects of their role and maintain a standard of emotional intelligence. All interactions with fellow staff, clients, and members should be of the highest respect and quality, professional appearance will always be maintained, maintenance of certifications and continual education requirements are expected. * Teamwork: Ability to work as a member of a larger team and actively refer to other trainers or exercise specialist, support one another, and work together towards organizational goals. * Entrepreneurship: Look for ways to innovate, drive engagement, meet organizational goals, and have a measurable impact on our success. Maintain a sense of ownership over the services provided, independently run their own schedule, etc. all while ensuring all other Hancock Health policies, rules and guidelines are abided by. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Creates personalized exercise prescription based on health and fitness assessments and guidelines established by ACSM and the facility. * Performs personal training sessions with members, achieving monthly session targets, as established by the facility. * Maintains records of current and former personal training clients (including attendance, payment, workouts). * Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the Fitness Manager or maintenance personnel, and recording the problem in the equipment log binder. * Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. * Teaches educational classes and group exercise classes as needed. * Maintains current information on all center programs, services, and activities, and promotes them regularly. * Displays competency in the operation of the facility's computer hardware and software systems. * Responds to all emergency situations according to facility policy and procedures. * Greets members and guests by name and with a smile and always delivers world-class customer service. * Refers clients to other facility and hospital services as appropriate/needed. * Attends all scheduled employee meetings. * Assumes other duties and projects as assigned. EDUCATION AND EXPERIENCE REQUIREMENTS: * Nationally accredited fitness certification required, ACSM preferred. * Bachelor's degree in exercise physiology/science or other related field preferred. * Basic computer skills, excellent communication and customer service skills required. * CPR

Job Description • Performs/monitors diagnostic radiology procedures per written protocol as requested by physician's order, unless modified by Radiologist's/RA preference. • Adheres to established organizational and departmental Policies, Standard Operating Procedures, quality assessment, and safety. • Assists Radiologists, RA's and other providers. • Ability to interact with patients of all ages i.e., neonatal, child, adolescent, adult and geriatric as required by department patient population. • Must possess problem solving abilities, excellent customer service skills, AIDET and Patient First characteristics. • Assists in maintaining a safe working environment throughout the facility. • Available for on-call and call-back responsibilities, as required. • Assists lead technologists in making recommendations for cost containment and quality improvement. • Knowledge of ordering and maintaining supplies from vendors and CSR. • Thoroughly screen, position, instruct and explain the procedure to the patient including follow up assessment. • Capable of selecting proper factors, exposures, sequences for equipment. • Produce high quality diagnostic images for proper interpretation by Radiologists / RA, including patient detailed history per department protocol. • Properly charge exams in the ITS system • Ability to assist with taken, logged, billed and completed logs. • Performs other duties as assigned, team atmosphere, willing to assist in all areas. • Student supervision and evaluation. • Performs quality assurance testing and maintains clean working environment. • Sterile technique as required. • Assist with sedations as required. • Assist with invasive special procedures within the DIS department as required. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: • Age Specific Training - Ability to interact with patients of all ages. • Rad Safety Policy Review • Customer Service - follows AIDET ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Possess knowledge of diagnostic radiology equipment and pre-exam screening requirement within 3 months of hire date. • Computer literate and ability to understand PACS, CR/DR, HIS/RIS System. • Demonstrated organization and time management skills. • Possess knowledge of cross section anatomy. • Ability to critique images against measurable criteria as established by Radiology Department Standard Operating Procedures. • Does not require direct supervision for technical detail, capable of independent judgment. • IV insertion competency if applicable • Ability to administer IV /oral contrast as directed by Radiologist if applicable. • Possess the knowledge and ability to work with provider in DIS special procedure exams. EXPECTED BEHAVIORS: • Ability to perform essential job functions with or without reasonable accommodation. • Excellent human relation skills and adheres to the Radiology Department's "General Policies for Patient Rights Policy" (RI 100). • Exhibit positive interaction with all patients, visitors, co-workers, and providers. • Ability to deal with the stress of customer relations in a positive/assuring manner. • Ability to have flexible work schedule. • Must possess the qualities of integrity and good judgement. • Must have the ability to project compassion, kindness and excellence to patients and staff following our mission and vision. • Must be able to communicate technical information clearly; by direct conversation, in writing, and by phone. • Must maintain qualities agreed to in Patients First Commitment (Attitude/Demeanor, Respect, Teamwork, Accountability/Initiative, Communication and Dedication to Excellence). MANDATORY LICENSE/REGISTRATION/CERTIFICATION: Current ARRT Certification (American Registry of Rad Techs) Current BLS certification Rad Tech license ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: • Must be a Registered Radiologic Technologist (registry eligible) in good standing with the American Registry of Radiologic Technologist. • Must hold a current valid license with the State of Indiana as a Diagnostic X-Ray Machine Operator. • Must be CPR certified, (within 3 months of initial hire date). • Must hold a current valid Indiana State driver's license.

Job Description JOB SUMMARY: The Jungle Club Associate is responsible for creating a magical experience for clients' children while participating in their workout efforts, and to involve all children in activities, crafts, and events so they will look forward to their return. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Customer Service: Answers phone within three rings and with proper phone etiquette. Communication: Knowledge of scheduling system and reservations for Jungle Club to assist members and guest dropping off/picking up children. Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Provide supportive care and activities for children between the ages of 3 months and 11 years, in the safest possible environment. Greet each child and parent upon arrival and departure. Care for, relate to, and provide activities for a wide range of age groups. Effectively communicate to support parental needs. Maintain visual goals, keeping all activities monitored and enjoyable. Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. Maintains current information on all center programs, services, and activities, and promotes them regularly. Responds to all emergency situations according to facility policy and procedures. Attends all scheduled employee meetings. Assumes other duties and projects as assigned. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Basic computer skills, excellent communication and customer service skills required. Friendly outgoing attitude, willingness to be a part of a team, and the ability to use good judgment and be adaptable. Previous experience in a daycare, teaching, or related industry highly recommended. Ability to work a flexible schedule as needed. Preferred BLS Certification

Job Description JOB SUMMARY: Under the direction of the Fitness Supervisor, the CrossFit Coach will be tasked with leading CrossFit classes while demonstrating the values of Hancock Wellness Center and Hancock CrossFit. Our goal is to help our clients become the fittest version of themselves and we will do so by placing special emphasis on Fitness, Efficiency, Assessments, Safety, and Teamwork. In addition, our coaches will ensure equipment cleanliness, conduct preventive maintenance, enforce wellness center policies, deliver excellent customer service, and will always have the best interest of the client in mind. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Lead and coach classes, demonstrating proper movement and technique, modifying exercises to the capability of the athlete and ensuring safety at all times Clean and organize equipment, ensuring all equipment is put away at the end of class Interact with new and retuning members regularly, doing introductions at class as necessary Track class attendance Communicate announcements and information to members Assist in planning and facilitating community events Direct membership inquires to membership services Ensure that all Hancock Wellness Center policies are followed Complete all yearly computer-based learning modules as required by Hancock Health Perform other duties as assigned ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Arrive 10 minutes after class to adequately prepare for class Have pleasant and positive interactions with members EXPECTED BEHAVIORS: Ability to work with minimal supervision, demonstrate initiative, coordinate and prioritize job functions and complete them in a timely manner. Exhibits tact in working with people. Ability to present technical information in a manner understandable to patients. Demonstrate ability to inspire confidence and behave in a professional manner when dealing with patients, visitors, physicians and other hospital staff. Communicates clearly using both written and oral instruction in English. Offers encouragement and accountability to members and guests to achieve their wellness goals. Requirements MANDATORY LICENSE/REGISTRATION/CERTIFICATION: CPR (Cardio-Pulmonary Resuscitation) CERTIFICATION/LICENSE: CrossFit Level 1 minimum required. If no certification, then required within 90 days of hire. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: BLS (Basic Life Saving)/CPR certification required within 90 days of hire ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

DEPARTMENT: BUILDING SERVICES DEPARTMENT CODE: 8071 REPORTS TO: OPERATIONS SUPERVISOR SUPERVISES: No supervisory role. A supervisor is responsible for direction of associates' workflow, conducting performance appraisals, and has hiring and termination decision-making abilities. OVERTIME ELIGIBILITY: Hourly (non-exempt) OSHA CLASSIFICATION: OSHA Category I - employee is required to perform tasks that may result in occupational exposure on a regular basis. OSHA RESPIRATORY CLASSIFICATION: OSHA Respiratory Category I - employee is required to enter isolated patient rooms CAREGIVER STATUS: Not a Caregiver. A Caregiver is an employee who provides direct patient care, hands-on care, or has skin-to-skin contact with patients. JOB SUMMARY: To maintain a properly controlled facility; provide the medical staff, nursing services, support staff, patient and public with a physical environment that is visibly and bacteriologically clean; work with all departments for necessary repairs and physical assistance; keep all equipment in operating order. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Must be able to follow verbal and written instructions. * Must be proficient with hand tools. * Must be able to climb 25 ft ladder. * Must be able to stand 1/3 day and or walk 2/3 day. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Must be able to understand and follow both verbal and written instructions. * Must be able to communicate information clearly in conversation and written form. * Basic mechanical and electrical skills, use of lawn equipment, power tools/equipment, and miscellaneous tools associated with maintenance and housekeeping related duties. * Must be able (after training) to demonstrate correct use of chemicals, supplies, and equipment. * Must pass test of mechanical aptitude so that any equipment malfunction will be detected in time to prevent serious failure of equipment, danger to operator or other persons nearby, or damage hospital property. * Reports any emergency problems to Operations Supervisor or Director. * Preventative maintenance duties as assigned, such but not limited to, replacing light bulbs, ceiling tiles, maintaining and cleaning machines or equipment, care of grounds. EXPECTED BEHAVIORS: * Temperament - ability to perform a variety of changing duties, to get along with maintenance personnel, nurses, patients, and other employees. * Evidence of good grooming and professional conduct. * Possess a sense of responsibility, initiative, honesty, and confidentiality. * Able to work under mild stress. * Demonstrate ability to analyze situations to achieve a logical solution to resolve a concern. EDUCATION/CREDENTIAL REQUIREMENTS: High School Diploma or equivalent. Experience in general facility maintenance preferred. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital. WORK CONDITIONS PHYSICAL/MENTAL DEMANDS: * Climbing ladders up to 25 ft. for changing light bulbs, cooling tower maintenance * Exposure to caustic chemicals and high-noise environments * Lifting to 75 lbs. unassisted; ground to bench for various equipment throughout hospital (examples: pump repair and salt bags, mulch, stones, mail crates) team lift after 75 lbs. * Patient transfers including morgue duties and bariatric patients as needed * Squatting and bending at waist to reach under beds for cleaning rooms, repetitive crouching for lower cleaning as needed * Standing up to 1/3 of day and walking more than 2/3 of day * Up/down one flight of stairs as needed throughout hospital EQUIPMENT USED: Additional Physical and Mental Requirements: Squatting, bending, pushing, pulling, lifting heavy weights up to 75lbs. unassisted and 150 lbs. assisted, climbing ladders, prolonged standing and walking. ENVIRONMENTAL CONDITIONS: Able to handle and work in various levels of stress. Inside and outside in all types of weather. May be subject to hazards from use of tools and equipment.

* Provides exceptional patient care to both our inpatient and outpatient population. * The clinical dietitian will be involved with patients presenting with, but not limited to, Diabetes, Cancer, CHF, Wounds, and Renal Failure. * They will be cross-trained in all areas of the hospital, including our Inpatient units, LTACH unit, and Outpatient Cancer Care Center. * Experience is preferred in these areas, but not required. * Position will be weekdays and some Saturdays. * Good communication skills and teamwork are required. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Provides high quality care by providing relevant information to all patients and members and stays up to date with current trends. * Exhibits strong interpersonal skills by engaging with patients, effectively delivering pertinent health information, and demonstrating professionalism. * Demonstrates a strong commitment to continued education and innovation by actively seeking out continuing education opportunities and pursuing new ideas. JOB SPECIFIC CORE COMPETENCIES: * Assesses, documents, and treats Inpatient and Outpatient population based on nutrition needs. * Performs nutrition education with Inpatient and Outpatient population as needed. * Adheres to Professional Code of Ethics of the Academy of Nutrition Dietetics * Completes appropriate CEUs to maintain both Commission on Dietetic Registration (CDR) and Indiana Professional Licensing Agency requirements. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Responsible for the coordination of nutritional care for inpatients and outpatients. * This includes completion of nutritional screenings and assessments and monitoring of EN, PN, and diets to assure adequate hydration and nutrition. * Provides education to inpatients and outpatients based on their needs and the orders of physicians. * Provides community education and has an active role in the Quality Improvement process of the hospital and department. * Relates to staff and various persons of all ages including neonatal, infants, pediatrics, adolescents, adults and geriatrics as served by the department. * Demonstrates courtesy, effectiveness and discretion in dealing with team members, hospital associates, patients and the public. * Maintains required level of continuing education for related professional licensure and certification. * Qualifications: * BS degree in Nutrition or Dietetics. * Registered with Commission of Dietetic Registration or RD Eligible (Must pass exam within 6 months of hire). * Certified in State of Indiana. EXPECTED BEHAVIORS: * Ability to work with minimal supervision, demonstrate initiative, coordinate and prioritize job functions and complete them in a timely manner. * Exhibit tact in working with people. * Ability to present clinical information in a manner understandable to patients. * Demonstrate ability to inspire confidence and behave in a professional manner when dealing with patients, visitors, physicians and other hospital staff. * Communicate clearly using both written and oral instruction in English. * Is AIDET w/Promise trained. Requirements CERTIFICATION/LICENSE: Registered Dietitian (RD) and completion of 75 hours of continuing education in each 5-year certificate period. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: * CD-Certified Dietitian in the State of Indiana. * 30 hours continuing education in a 2-year period. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: * B.S. degree in Nutrition or Dietetics. * Internship or similar approved program. * Mandatory Annual Education

JOB SPECIFIC CORE COMPETENCIES: * Register patients and update patient demographics. * Schedule/reschedule/cancel patient appointments. * Check patients in and out correctly and timely. * Collect cash and card copays from patients. PREREQUISITE SKILLS: * Demonstrated communication skills to effectively communicate with patients and patients' families. * Demonstrated reading skills to interpret instructions, manuals, insurance information, physician instructions and patient correspondence. * Demonstrated math skills to calculate patient bills. * Demonstrated knowledge of medical terminology. * Operational knowledge of telephones, fax machines, postage machines, and other office equipment. * Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate. * Demonstrated ability in handling patient confidentiality. * Ability to work with peers in a team situation and create a positive work environment for team members. * Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here. * Schedule patient appointments * Interact with patients in a warm friendly manner showing respect and courteousness * Enter data into systems accurately, completely and timely * Determine information needed from patient for registration process and provide appropriate documentation to patient at registration * Verify patient's insurance eligibility * Answer phone calls by the third ring * Transfer calls to appropriate person or voice mail as directed * Prepare and mail patient correspondence as directed * Directs incoming patient and visitors to appropriate location * Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to manager * Participates in all departmental and organizational meetings * Performs nasal swabs according to protocol Competencies: Demonstrates the following competencies: Attitude/Customer Competencies * Caring, compassionate, and approachable in all customer contacts * Privacy - respects customers' right to privacy and modesty * Confidentiality - maintains customers' confidentiality * Telephone etiquette - speaks so that customers hear a smile * Appearance - takes personal ownership in appearance and that of work environment * Initiative - takes necessary steps to fix problems immediately * Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs * Timely service - recognizes that customers' time is very valuable; provides them with prompt service * Customer information/education - provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies * Demonstrates advocacy, respect and truth telling * Demonstrates accountability for own actions * Demonstrates ability to respectfully address interpersonal conflicts * Takes initiative to help others * Demonstrates a learning attitude toward solving problems * Demonstrates openness to change and new learning * Reports to work on time and has regular attendance * Adheres to practice defined dress code * Attends Staff meetings Ethical Decision-Making * Respects the needs, expectations and rights of all individuals * Advocates the rights of all to a safe environment * Uses sensitivity to cultural diversity to guide decision-making Performance Improvement * Identifies work processes and strives to reduce cost and increase satisfaction * Identifies customers and demonstrates understanding of customers' expectations * Actively works to increase satisfaction of all * Monitors customers' satisfaction * Takes active role in department process improvement efforts; demonstrates understanding of outcomes * Demonstrates an understanding of responsibilities * Demonstrates diagnostic thinking/reasoning * Utilizes feedback from peers, supervisor, customers to drive performance and behaviors * Prioritizes workplace safety ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: * High school diploma or general equivalency diploma (GED). ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Health. * Customer service experience and ability to work in a fast-paced high stress environment. * Excellent communication skills, spelling and grammar. * Attention to detail. * Good keyboarding skills. * Require one plus years of experience in a healthcare setting.

JOB SUMMARY: The Jungle Club Associate is responsible for creating a magical experience for clients' children while participating in their workout efforts, and to involve all children in activities, crafts, and events so they will look forward to their return. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Customer Service: Answers phone within three rings and with proper phone etiquette. * Communication: Knowledge of scheduling system and reservations for Jungle Club to assist members and guest dropping off/picking up children. * Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Provide supportive care and activities for children between the ages of 3 months and 11 years, in the safest possible environment. * Greet each child and parent upon arrival and departure. * Care for, relate to, and provide activities for a wide range of age groups. * Effectively communicate to support parental needs. * Maintain visual goals, keeping all activities monitored and enjoyable. * Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder. * Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. * Maintains current information on all center programs, services, and activities, and promotes them regularly. * Responds to all emergency situations according to facility policy and procedures. * Attends all scheduled employee meetings. Assumes other duties and projects as assigned. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: * Basic computer skills, excellent communication and customer service skills required. * Friendly outgoing attitude, willingness to be a part of a team, and the ability to use good judgment and be adaptable. * Previous experience in a daycare, teaching, or related industry highly recommended. * Ability to work a flexible schedule as needed. Preferred * BLS Certification

Job Description JOB SUMMARY: Pharmacy technicians assist pharmacists in preparing and distributing medications, maintaining the drug inventory, and maintaining patient records. Pharmacy technicians work only under the supervision of a registered pharmacist. They do not perform duties that can legally be performed only by a registered pharmacist. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Medications Pharmacology Sterile Compounding Pharmaceutical Calculations ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Collects data, conducts quality monitors, and completes documentation as assigned. Collects patient home medications per hospital process and enters into EMAR. Fills physician orders, medication surgical kits, medication carts, and stock requisitions accurately. Replenishes medications in emergency drug containers and floor stock areas accurately. Prepares intravenous admixtures and other sterile preparations (including chemotherapy and parenteral nutrition) safely and accurately using appropriate techniques. Delivers medications and supplies to patient care and ancillary areas accurately per established schedule. Assists in ordering, receiving, unpacking, and storing medications and supplies in appropriate locations. Rotates stock to ensure use after expiration date. Identifies and replaces outdated and unusable medications. Restocks medication and IV dispensing areas accurately within specified time periods. Repackages bulk medications in unit-dose packages safely and accurately per established procedures using appropriate techniques. Picks up orders, requisitions, and medications for return from patient care areas when on delivery rounds. Enters medication orders into pharmacy computer system accurately. Enters charges and credits for patient medications accurately. Generates reports, pick lists, and labels as required. Answers the telephone, identifying self and department; directs calls to appropriate personnel. Answers requests and makes stat deliveries to patient care and ancillary areas when requested. Organizes and prioritizes work assignments. Maintains logs, records, and other required documentation accurately; files documentation in appropriate locations. Demonstrates good oral and written communication. Keeps pharmacy areas clean, neat, and well-organized; keeps pharmacy equipment clean. Completes and documents all assigned medication storage area inspections at least monthly; identifies and replaces outdated and unusable medications. EXPECTED BEHAVIORS: Maintains current technician certification, attends pharmacy staff meetings, participates in orientation, education, and training programs; reviews literature and other materials as assigned and completes all competence/skills assessment requirements. Is punctual and dependable; reports to work as scheduled; absenteeism and tardiness are within policy guidelines. Maintains a neat, professional, and well-groomed appearance; observes pharmacy dress code; wears identification badge at all times. Performs work within specified time frames; adapts positively to frequent interruptions and changes in workload and/or work schedule. Provides courteous, cooperative, and timely service to patients, visitors, and staff members; demonstrates good oral and written communication. Works cooperatively with all staff members; voices concerns and suggestions to appropriate persons in a positive manner. Demonstrates sound judgment consistent with training/academic background. Maintains strict confidentiality of patient, visitor, and employee information; complies with HIPAA Privacy Rule standards. Fosters a team environment by providing orientation and training to new team members; assists coworkers in tasks, as time permits. Adheres to health-system policies and procedures; complies with all requirements related to risk management, safety, medication-use safety, security, fire safety, and infection control; complies with all applicable federal/ state/local laws, rules, and regulations; performs all duties under the direct supervision of a registered pharmacist. Performance demonstrates efforts to improve patient satisfaction, lower costs, improve quality, and promote safety. Understands and meets customers' needs and expectations; the patient and family members always come first. Demonstrates the ability to address problems in a group setting using tools and techniques for identification and resolution of problems. Demonstrates the values and behaviors of the organization. CRITICAL DEMANDS: Ability to perform work accurately with attention to detail within specified time periods; work cooperatively with health-system and pharmacy staff; handle frequent interruptions and adapt to changes in workload and work schedule; set priorities and solve problems; respond quickly to emergency requests; communicate effectively (orally and in writing), and assist in meeting the pharmaceutical care needs of the patient populations served by the organization. PHYSICAL/MENTAL DEMANDS: Repetitive use of hands and fingers(e.g., preparing IV admixtures, use of a computer keyboard); may require lifting and carrying light loads (up to 40 lbs.), including boxes, equipment, unit-dose cassettes, and IV solutions, and stooping or kneeling (e.g., to pick up items from the floor, to remove and replace items on lower shelves, and to file documents in lower file drawers); walking or standing for long periods of time (4-8 hours) is often necessary; must be able to physically operate the equipment used for the job. ENVIRONMENTAL CONDITIONS: Requires alertness, awareness to details and accuracy to ensure performance of duties. Must be able to withstand stresses from frequent interruptions and confinements in physical environment. Requires the ability to adjust and prioritize workload in order to meet scheduled deadlines. CERTIFICATION/LICENSE: Currently licensed as a pharmacy technician in the state of Indiana. EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or equivalent; college courses desirable but not required.

Job Description JOB SUMMARY: The surgical technologist is responsible for preparing the operating suite for surgical procedures. They are to set the instruments, supplies and equipment up for the surgical procedure in a sterile fashion. They are to assist the surgeon in the surgical procedure. They are to recognize a break in sterile technique and correct it. The surgical technologist is responsible for providing comfort to the patient. They also clean the OR after a procedure, position the patients, clean and sterilize instruments, pull supplies and instruments, put unused supplies and instruments away. The CST will take call on one holiday in a rotation a year and assist in covering call team vacations when needed. JOB SPECIFIC CORE COMPETENCIES: · The Certified Surgical Technologist is responsible for preparing the operating suite for surgical procedures. · The Certified Surgical Technologist set up the instruments, supplies, and equipment up for the surgical procedure in a sterile fashion. · The Certified Surgical Technologist are to assist the surgeon in the surgical procedure. · The Certified Surgical Technologist are to recognize a break in sterile technique and correct it. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: · Prepare operating suite; i.e.; supplies, equipment, and instruments. · Maintain a sterile field Assist and support the physician after, during and after the procedure. · Assist the RN preparing for the procedure. · Assist in positioning the patient. · Pull supplies and instruments for future cases. · Help transport and move the patient. · Follows universal precautions. · Runs the autoclave and knows the use of sterilizing equipment. EXPECTED BEHAVIORS: · Demonstrates expertise in the area of surgical procedures and the supplies, instruments and equipment it require to carry out those procedures. · Behaves in a respectful and "Patient's First" demeanor towards patients, families associates and self. · Provides a calm manner for the patients during pre-op and perioperative periods. Is punctual and demonstrates acceptable attendance. CERTIFICATION/LICENSE: Certified Surgery Tech (CST) ADDITIONAL LECENSURE/CREDENTIAL REQUIREMENTS: · Graduate of an accredited School of Surgical Technology. Certification is mandatory for any new hire after 2009. Basic Life Support (CPR). ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. PHYSICAL/MENTAL DEMANDS: · Assist ambulatory patients independently · Lift up to 50lbs. independently and for weights greater than 50lbs. must use mechanical device or team lifting. · Push/Pull patients of up to 250lbs. in a wheeled device and for weights greater than 250 lbs. must use team assistance. · Push and pull wheeled equipment requiring a force up to 10 lbs. (feeding pumps, ventilators, IV poles, bipap machines) · Squatting and bending at waist to reach under beds, repetitive crouching as needed. EQUIPMENT USED: All surgical instruments and equipment. ENVIRONMENTAL CONDITIONS: Often works under sterile conditions.

Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to help you find your ideal contract; with over 50 years of combined experience. Markets have changed, but Ventura MedStaff has maintained a leader in the forefront of Therapy, Allied and Nursing opportunities. Our recruiters are here to help answer your questions and provide you with the most up to date information. Contracts run 8-13 weeks, with 36-40-hour guarantees, flexible start dates, and a mix of schedules. Contact one of our dedicated Recruiters to discuss more details. Ventura MedStaff benefits represent the care and compassion we provide for our clients. • Health, dental, vision, life, disability benefits and 401k • Tax free stipends when applicable • Gym discounts • Weekly pay • $750.00 referral bonus Please apply or contract us at: *********************** or ************

in a busy OB/Gyn office. JOB SPECIFIC CORE COMPETENCIES: * Collect and properly input patient PMH, PSH, Medications, and Allergies in EMR. * Clean exam/procedure rooms, instruments, and equipment between patient visits. * Check patient vital signs (BP, HR, O2, Temp.). * Prescription verifications with physician order PREREQUISITE SKILLS: * Demonstrated communication skills to effectively communicate with management, providers, and patients. * Operational knowledge of telephones, fax machines, postage machines, and other office equipment. * Demonstrated ability in handling patient confidentiality. * Ability to work with peers in a team situation and create a positive work environment for team members. * Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform these duties, or may perform additional, related duties not listed here. * Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information. * Fulfills clerical responsibilities as assigned that may include advising business manager of the need to send medical records, receives medical records that have been requested; obtaining X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying patient demographics; managing and updating charts to ensure that information is complete and filed appropriately. * Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment per department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer per scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies except for vaccines; and restocking exam/procedure rooms. * Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor. * Other duties as assigned. Competencies: Demonstrates the following competencies: * Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills * Understands HIPAA guidelines and regulations, acknowledges patient rights * Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns. * Demonstrates continual learning, utilizes evidence-based practice to affect change. * Cultivates effective partnerships and collaborations with providers * Understands IT resources * Appropriately delegates to ensure optimal operational workflow EXPECTED BEHAVIORS: Attitude/Customer Competencies * Caring, compassionate, and approachable in all customer contacts * Privacy - respects customers' right to privacy and modesty * Confidentiality - maintains customers' confidentiality * Telephone etiquette - speaks so that customers hear a smile * Appearance - takes personal ownership in appearance and that of work environment * Initiative - takes necessary steps to fix problems immediately * Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs * Timely service - recognizes that customers' time is very valuable; provides them with prompt service * Customer information/education - provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies * Demonstrates advocacy, respect and truth telling * Demonstrates accountability for own actions * Demonstrates ability to respectfully address interpersonal conflicts * Takes initiative to help others * Demonstrates a learning attitude toward solving problems * Demonstrates openness to change and new learning * Reports to work on time and has regular attendance * Adheres to practice defined dress code * Attends Staff meetings Ethical Decision-Making * Respects the needs, expectations and rights of all individuals * Advocates the rights of all to a safe environment * Uses sensitivity to cultural diversity to guide decision-making Performance Improvement * Identifies work processes and strives to reduce cost and increase satisfaction * Identifies customers and demonstrates understanding of customers' expectations * Actively works to increase satisfaction of all * Monitors customers' satisfaction * Takes active role in department process improvement efforts; demonstrates understanding of outcomes * Demonstrates an understanding of responsibilities * Demonstrates diagnostic thinking/reasoning * Utilizes feedback from peers, supervisor, customers to drive performance and behaviors * Prioritizes workplace safety MANDATORY LICENSE/REGISTRATION/CERTIFICATION: The following licenses/certifications are required (if checked): CPR (Cardio-Pulmonary Resuscitation) ACLS (Advanced Cardiac Life Support) PALS (Pediatric Advanced Life Support) NRP (Neonatal Resuscitation Program) CERTIFICATION/LICENSE: * Certification to work in a clinical role providing direct patient care required. LPN must possess active current Indiana licensure. * BLS certification thru the American Heart Association (AHA) and TB certification thru the American Lung Association (ALA) preferred. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: * High school diploma or general equivalency diploma (GED). * Licensed Practical Nurse (LPN) not required, but must have active license within the state of Indiana. * Medical Assistants must have graduated from a medical assisting program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES). EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. * Three to five years of recent experience working in a medical practice as a certified medical assistant, RMA, or LPN. * Must be proficient in computer skills, including Microsoft Office (specifically Word and Excel), self-disciplined, energetic, and passionate. * Should be highly organized and be well-developed in oral and written communication skills. * Must demonstrate sound judgment, decision-making and problem-solving skills. WORK CONDITIONS PHYSICAL/MENTAL DEMANDS: * Standing, sitting, walking, bending, kneeling, crouching, and crawling as needed more than 2/3 of day * Manual dexterity, as used for performing intricate procedures, assembling medical equipment, caring for patients, typing, etc. * Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. This may include ability to read thermometers, electronic scales, etc. * Hearing requirements include but are not limited to hearing and responding to monitors, pagers, phones, equipment alarms or patients calling for assistance. * Occasionally required to lift and/or move up to 40 pounds. EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine ENVIRONEMNTAL CONDITIONS: * Works inside PRIMARY CONTACT WITH THE FOLLOWING AGE GROUP(S): NEONATAL/INFANT (0-12 MO) PEDIATRIC (1-12 YRS) ADOLESCENT (13-17 YRS) ADULT (18-64 YRS) GERIATRIC (65+ YRS

JOB SUMMARY: The EHR Trainer - Administrative Applications is responsible for providing high-quality training and support to non-clinical users of the Electronic Health Record (EHR) system, including front office, scheduling, and registration staff. This position develops training content and programs to ensure administrative teams are confident, compliant, and efficient in using EHR tools that support patient access, revenue cycle, and operational workflows. The role works closely with IT analysts, department managers, and leadership to support new hire onboarding, ongoing education, and system optimization initiatives. JOB SPECIFIC CORE COMPETENCIES: * Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes * Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders. * Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team * Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Design and deliver EHR training programs for administrative and support staff, including new hire orientation and refresher courses. * Develop and maintain training materials, workflow documentation, and online learning content specific to administrative functions. * Provide group and individualized training on scheduling, front office and patient registration within the EHR. * Participate in testing and validation of system updates, ensuring training materials reflect current workflows. * · Collaborate with IT and operational leadership to identify process improvements and optimize system use. * · Perform rounding and optimization visits with departments utilizing the administrative applications. Provide at the elbow support to users ensuring optimal use of the system * · Track training participation, evaluate user competency, and provide post-training support. * · Deliver go-live and upgrade support to ensure a smooth transition during system enhancements. EXPECTED BEHAVIORS: * Evidence of good grooming and professional conduct. * Excellent communications skills. * Demonstrate ability to perform calculations quickly and accurately. * Possess a sense of responsibility, initiative, honesty and confidentiality. * Desire and ability to cooperate with others. * Able to work under stress and to meet deadlines. EDUCATION/EXPERIENCE REQUIREMENTS * Experience working with the Meditech EHR system required. * Bachelor's Degree Required * EHR Certification Preferred * Strong understanding of scheduling, registration, or revenue cycle workflows preferred. * Excellent verbal and written communication skills with a focus on adult learning principles. * Proven ability to train diverse audiences and adapt materials to different learning styles. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. PHYSICAL/MENTAL DEMANDS: * More than 3/4 of the work comprises sitting at a computer and performing computer based tasks. * 1/4 of the work day on the telephone in communication with physicians, and customers * Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine ENVIRONMENTAL CONDITIONS: * Sedentary Office Environment

JOB SUMMARY: The Patient Service Representative works in conjunction with providers and clinical staff to take care of patients' administrative needs. This position is vital to giving the patient the Patient's First service and treatment they deserve as soon as they walk into our facility. Primary responsibilities include checking in patients for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. This position utilizes our electronic medical record system to verify and update patient demographic information as well as posting and balancing of payments collected. PSRs are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Responsible for the efficient and accurate scheduling and registration of all patients requiring and/or requesting services. * Demonstrate a functional and technical understanding of applicable scheduling and billing software, intranet, and intranet usage, excel/word software, e-mail, usage and web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. * Ability to work with peers in a team situation and create a positive work environment for team members. * Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may perform additional, related duties not listed here. * Patient Support: Support the patient and family experience by providing helpful and courteous service at all times. Process requests for patient appointments in a timely manner, making sure that all appointments are made with respect to patient preferences and insurance plan. Keep patients informed of delays and explain alternatives when possible. Maintain patient visit schedule consistent with provider and resource availability. Check out patient and schedule next appointment if necessary. Promote and encourage patient usage of My Chart and support patient in the enrollment process. * Patient Billing: Verify and update demographics, insurance coverage, plan benefits coverage, signed insurance assignments, release of information signature, pre-certification information and consents. Collect payments for balance due as well as co-pays. Assist patient with billing questions as capable, and refer complex problems to the CBO. Balance and close the cash drawer following internal audit protocols. * Communication: Answer, and direct incoming telephone calls appropriately. Use AIDET to insure a positive first impression when greeting patients and visitors as they arrive. * Referrals: Coordinate referrals, precertification and prior authorizations per office protocol. * Administrative duties: Manage items in any assigned work queue. Sort, distribute and scan all mail and faxes as appropriate including but not limited to lab results and outside records on a daily basis following HIPAA privacy practices. Process requests for medical records per office protocol following HIPAA privacy practices. * Individuals may not perform all of these duties, or may perform additional, related duties not listed here. COMPETENCIES (KNOWLEDGE, SKILLS, & ABILITIES) * Must be able to read, write, and speak English, CPR Certified. Ability to operate fax machines, copiers, laser printers, and label printers. Demonstrates proficiency in the use of computer systems that support the Maternity Services Department, including EMR and infant security system. * Display the behavior, attitude and action of a team player. Flexible and adaptable to meet the needs of the business by working in other departments or locations as needed. Follow all Network Compliance policies, the HIPAA Privacy Rule and the Network Responsibility & Compliance Program (NRCP), which includes the Code of Conduct. Operate all areas of responsibility with strong business ethics and integrity. Embrace, live out and promote the network Standards of Behavior and PRIIDE values * Ability to maintain confidentiality * Ability to utilize Microsoft Office Suite * Ability to work effectively within a team environment * Ability to handle multiple tasks competently * Ability to work under pressure * Ability to communicate effectively both orally and in writing * Ability to be detail oriented * Ability to be organized EXPECTED BEHAVIORS: * Demonstrates advocacy, respect and truth telling * Demonstrates accountability for own actions * Demonstrates ability to respectfully address interpersonal conflicts * Takes initiative to help others * Demonstrates a learning attitude toward solving problems * Demonstrates openness to change and new learning * Reports to work on time and has regular attendance * Adheres to practice defined dress code * Attends Staff meetings, in-services, and continuing education * Accept assignments based on workload, priorities, and the qualifications and competencies of self and of other staff members * Respects the needs, expectations and rights of all individuals * Advocates the rights of all to a safe environment * Uses sensitivity to interact with patients and families with a variety of developmental and socio-cultural backgrounds to guide decision-making * Identifies work processes and strives to reduce cost and increase satisfaction * Identifies customers and demonstrates understanding of customers' expectations * Actively works to increase satisfaction of all * Monitors customers' satisfaction * Takes active role in department process improvement efforts; demonstrates understanding of outcomes * Demonstrates an understanding of responsibilities * Demonstrates diagnostic thinking/reasoning * Utilizes feedback from peers, supervisor, customers to drive performance and behaviors * Prioritizes workplace safety MANDATORY LICENSE/REGISTRATION/CERTIFICATION: * CPR EDUCATION AND EXPERIENCE REQUIREMENTS: * High school diploma or general equivalency diploma (GED). * Medical Terminology knowledge preferred. * 1-3 years' experience in computer operations. * Successful experience in working with public. * 1-3 years customer service experience. * Ability to work in a fast-paced high stress environment. * Attention to detail * Knowledge of medical office practices and procedures * Prefer two plus years of experience in a healthcare setting * Basic accounting, including but not limited to reconcile receipts and monies at the end of every shift.

Job Description JOB SUMMARY: The Personal Trainer is responsible for providing users of the facility's personal training service with a personalized fitness and healthy lifestyle program, which includes assessment of their fitness needs and then prescribing and exercise/lifestyle plan that will assist in achieving their goals. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Growth Mindset: Actively looking to grow their clientele and provide evidence in support of growth. Professionalism: Maintain a high level of professionalism in all aspects of their role and maintain a standard of emotional intelligence. All interactions with fellow staff, clients, and members should be of the highest respect and quality, professional appearance will always be maintained, maintenance of certifications and continual education requirements are expected. Teamwork: Ability to work as a member of a larger team and actively refer to other trainers or exercise specialist, support one another, and work together towards organizational goals. Entrepreneurship: Look for ways to innovate, drive engagement, meet organizational goals, and have a measurable impact on our success. Maintain a sense of ownership over the services provided, independently run their own schedule, etc. all while ensuring all other Hancock Health policies, rules and guidelines are abided by. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Creates personalized exercise prescription based on health and fitness assessments and guidelines established by ACSM and the facility. Performs personal training sessions with members, achieving monthly session targets, as established by the facility. Maintains records of current and former personal training clients (including attendance, payment, workouts). Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the Fitness Manager or maintenance personnel, and recording the problem in the equipment log binder. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. Teaches educational classes and group exercise classes as needed. Maintains current information on all center programs, services, and activities, and promotes them regularly. Displays competency in the operation of the facility's computer hardware and software systems. Responds to all emergency situations according to facility policy and procedures. Greets members and guests by name and with a smile and always delivers world-class customer service. Refers clients to other facility and hospital services as appropriate/needed. Attends all scheduled employee meetings. Assumes other duties and projects as assigned. EDUCATION AND EXPERIENCE REQUIREMENTS: Nationally accredited fitness certification required, ACSM preferred. Bachelor's degree in exercise physiology/science or other related field preferred. Basic computer skills, excellent communication and customer service skills required. CPR