Hancock Wellness jobs in Greenfield, IN - 115 jobs

Job Description JOB SUMMARY: The Patient Service Representative works in conjunction with providers and clinical staff to take care of patients' administrative needs. This position is vital to giving the patient the Patient's First service and treatment they deserve as soon as they walk into our facility. Primary responsibilities include checking in patients for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. This position utilizes our electronic medical record system to verify and update patient demographic information as well as posting and balancing of payments collected. PSRs are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Responsible for the efficient and accurate scheduling and registration of all patients requiring and/or requesting services. Demonstrate a functional and technical understanding of applicable scheduling and billing software, intranet, and intranet usage, excel/word software, e-mail, usage and web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. Ability to work with peers in a team situation and create a positive work environment for team members. Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may perform additional, related duties not listed here. Patient Support: Support the patient and family experience by providing helpful and courteous service at all times. Process requests for patient appointments in a timely manner, making sure that all appointments are made with respect to patient preferences and insurance plan. Keep patients informed of delays and explain alternatives when possible. Maintain patient visit schedule consistent with provider and resource availability. Check out patient and schedule next appointment if necessary. Promote and encourage patient usage of My Chart and support patient in the enrollment process. Patient Billing: Verify and update demographics, insurance coverage, plan benefits coverage, signed insurance assignments, release of information signature, pre-certification information and consents. Collect payments for balance due as well as co-pays. Assist patient with billing questions as capable, and refer complex problems to the CBO. Balance and close the cash drawer following internal audit protocols. Communication: Answer, and direct incoming telephone calls appropriately. Use AIDET to insure a positive first impression when greeting patients and visitors as they arrive. Referrals: Coordinate referrals, precertification and prior authorizations per office protocol. Administrative duties: Manage items in any assigned work queue. Sort, distribute and scan all mail and faxes as appropriate including but not limited to lab results and outside records on a daily basis following HIPAA privacy practices. Process requests for medical records per office protocol following HIPAA privacy practices. Individuals may not perform all of these duties, or may perform additional, related duties not listed here. COMPETENCIES (KNOWLEDGE, SKILLS, & ABILITIES) Must be able to read, write, and speak English, CPR Certified. Ability to operate fax machines, copiers, laser printers, and label printers. Demonstrates proficiency in the use of computer systems that support the Maternity Services Department, including EMR and infant security system. Display the behavior, attitude and action of a team player. Flexible and adaptable to meet the needs of the business by working in other departments or locations as needed. Follow all Network Compliance policies, the HIPAA Privacy Rule and the Network Responsibility & Compliance Program (NRCP), which includes the Code of Conduct. Operate all areas of responsibility with strong business ethics and integrity. Embrace, live out and promote the network Standards of Behavior and PRIIDE values Ability to maintain confidentiality Ability to utilize Microsoft Office Suite Ability to work effectively within a team environment Ability to handle multiple tasks competently Ability to work under pressure Ability to communicate effectively both orally and in writing Ability to be detail oriented Ability to be organized EXPECTED BEHAVIORS: Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings, in-services, and continuing education Accept assignments based on workload, priorities, and the qualifications and competencies of self and of other staff members Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to interact with patients and families with a variety of developmental and socio-cultural backgrounds to guide decision-making Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers' expectations Actively works to increase satisfaction of all Monitors customers' satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors Prioritizes workplace safety MANDATORY LICENSE/REGISTRATION/CERTIFICATION: CPR EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or general equivalency diploma (GED). Medical Terminology knowledge preferred. 1-3 years' experience in computer operations. Successful experience in working with public. 1-3 years customer service experience. Ability to work in a fast-paced high stress environment. Attention to detail Knowledge of medical office practices and procedures Prefer two plus years of experience in a healthcare setting Basic accounting, including but not limited to reconcile receipts and monies at the end of every shift.

Job Description JOB SUMMARY: The Personal Trainer is responsible for providing users of the facility's personal training service with a personalized fitness and healthy lifestyle program, which includes assessment of their fitness needs and then prescribing and exercise/lifestyle plan that will assist in achieving their goals. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Growth Mindset: Actively looking to grow their clientele and provide evidence in support of growth. Professionalism: Maintain a high level of professionalism in all aspects of their role and maintain a standard of emotional intelligence. All interactions with fellow staff, clients, and members should be of the highest respect and quality, professional appearance will always be maintained, maintenance of certifications and continual education requirements are expected. Teamwork: Ability to work as a member of a larger team and actively refer to other trainers or exercise specialist, support one another, and work together towards organizational goals. Entrepreneurship: Look for ways to innovate, drive engagement, meet organizational goals, and have a measurable impact on our success. Maintain a sense of ownership over the services provided, independently run their own schedule, etc. all while ensuring all other Hancock Health policies, rules and guidelines are abided by. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Creates personalized exercise prescription based on health and fitness assessments and guidelines established by ACSM and the facility. Performs personal training sessions with members, achieving monthly session targets, as established by the facility. Maintains records of current and former personal training clients (including attendance, payment, workouts). Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the Fitness Manager or maintenance personnel, and recording the problem in the equipment log binder. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. Teaches educational classes and group exercise classes as needed. Maintains current information on all center programs, services, and activities, and promotes them regularly. Displays competency in the operation of the facility's computer hardware and software systems. Responds to all emergency situations according to facility policy and procedures. Greets members and guests by name and with a smile and always delivers world-class customer service. Refers clients to other facility and hospital services as appropriate/needed. Attends all scheduled employee meetings. Assumes other duties and projects as assigned. EDUCATION AND EXPERIENCE REQUIREMENTS: Nationally accredited fitness certification required, ACSM preferred. Bachelor's degree in exercise physiology/science or other related field preferred. Basic computer skills, excellent communication and customer service skills required. CPR Certification

JOB SUMMARY: The Technician Sterile Processing II performs disinfection and sterilization of supplies, instruments and equipment. Cleans, wraps, sterilizes, stores and distributes equipment, supplies, instruments and endoscopes used in patient care. Provides orientation and training to staff. Advanced knowledge and skills to facilitate daily functions of the area in accordance with policy and procedure. Restocks and maintains inventory control. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Performs disinfection and sterilization of supplies, instruments, and equipment. * Cleans, wraps, sterilizes, and distributes equipment, supplies and instruments used in patient care. * Works effectively with others consistently demonstrating tact, discretion, and a commitment to teamwork. * Cleans and inspects instruments and inspects for visual damage. JOB SPECIFIC CORE COMPETENCIES: * Performs disinfection and sterilization of supplies, instruments, and equipment. * Cleans, wraps, sterilizes, and distributes equipment, supplies and instruments used in patient care. * Works effectively with others consistently demonstrating tact, discretion, and a commitment to teamwork. * Cleans and inspects instruments and inspects for visual damage. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Associate can deliver care/service appropriate to patient/customers. * Performs sterilization. * Performs an air removal test and jacket pressure check prior to first usage of the sterilizer. * Clean autoclaves. * Completes all documentation records. Is competent with steam and gas sterilizers. * Clean equipment and instruments and inspect for visual damage. * Performs decontamination. * Operate washer/ disinfector. * Assemble packs, procedure trays and carts. * Follow procedure for content identification of each pack. * Wrap instrumentation properly. * Complete documentation of data, load number, sterilizer number and initials. * Restock crash carts. Performs ordering function. * Maintain adequate inventory. * Knows processes for placing internal and external orders. * Communicate back orders and other important supply issues accordingly. * Proficient with computer programs. * Performs distribution function. * Maintain record of outgoing supplies for charge purposes and inventory control. Meet customer requests in a timely manner. * Correctly label all supplies. EXPECTED BEHAVIORS * Works effectively with others consistently demonstrating tact, discretion and a commitment to team work. * Functions appropriately under stressful or emergency conditions. * Utilizes effective verbal, nonverbal and written communication. * Assist with orientation of new associates. * Contribute to planning, implementing and supporting change for improved patient care and departmental operations. Identify educational opportunities of growth. * Demonstrate acceptable attendance and punctuality. * Conduct self in a professional manner at all times. EDUCATION AND EXPERIENCE REQUIREMENTS: * High School graduate or GED required. * CRCST/CSPDT/CFER national certification or Certified Surgical Technologist obtained from NBSTSA required. * Basic computer skills required * 2 years of knowledge and skills in Central Services preferred. * Able to serve as a preceptor to Technician Sterile Processing I with completion of preceptor education. * Knowledge of surgical instruments, basic aseptic techniques, medical terminology and the healthcare environment. * Surgical related experience involving care and maintenance of equipment. * Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.

Job Description • Performs/monitors diagnostic radiology procedures per written protocol as requested by physician's order, unless modified by Radiologist's/RA preference. • Adheres to established organizational and departmental Policies, Standard Operating Procedures, quality assessment, and safety. • Assists Radiologists, RA's and other providers. • Ability to interact with patients of all ages i.e., neonatal, child, adolescent, adult and geriatric as required by department patient population. • Must possess problem solving abilities, excellent customer service skills, AIDET and Patient First characteristics. • Assists in maintaining a safe working environment throughout the facility. • Available for on-call and call-back responsibilities, as required. • Assists lead technologists in making recommendations for cost containment and quality improvement. • Knowledge of ordering and maintaining supplies from vendors and CSR. • Thoroughly screen, position, instruct and explain the procedure to the patient including follow up assessment. • Capable of selecting proper factors, exposures, sequences for equipment. • Produce high quality diagnostic images for proper interpretation by Radiologists / RA, including patient detailed history per department protocol. • Properly charge exams in the ITS system • Ability to assist with taken, logged, billed and completed logs. • Performs other duties as assigned, team atmosphere, willing to assist in all areas. • Student supervision and evaluation. • Performs quality assurance testing and maintains clean working environment. • Sterile technique as required. • Assist with sedations as required. • Assist with invasive special procedures within the DIS department as required. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: • Age Specific Training - Ability to interact with patients of all ages. • Rad Safety Policy Review • Customer Service - follows AIDET ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Possess knowledge of diagnostic radiology equipment and pre-exam screening requirement within 3 months of hire date. • Computer literate and ability to understand PACS, CR/DR, HIS/RIS System. • Demonstrated organization and time management skills. • Possess knowledge of cross section anatomy. • Ability to critique images against measurable criteria as established by Radiology Department Standard Operating Procedures. • Does not require direct supervision for technical detail, capable of independent judgment. • IV insertion competency if applicable • Ability to administer IV /oral contrast as directed by Radiologist if applicable. • Possess the knowledge and ability to work with provider in DIS special procedure exams. EXPECTED BEHAVIORS: • Ability to perform essential job functions with or without reasonable accommodation. • Excellent human relation skills and adheres to the Radiology Department's "General Policies for Patient Rights Policy" (RI 100). • Exhibit positive interaction with all patients, visitors, co-workers, and providers. • Ability to deal with the stress of customer relations in a positive/assuring manner. • Ability to have flexible work schedule. • Must possess the qualities of integrity and good judgement. • Must have the ability to project compassion, kindness and excellence to patients and staff following our mission and vision. • Must be able to communicate technical information clearly; by direct conversation, in writing, and by phone. • Must maintain qualities agreed to in Patients First Commitment (Attitude/Demeanor, Respect, Teamwork, Accountability/Initiative, Communication and Dedication to Excellence). MANDATORY LICENSE/REGISTRATION/CERTIFICATION: Current ARRT Certification (American Registry of Rad Techs) Current BLS certification Rad Tech license ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: • Must be a Registered Radiologic Technologist (registry eligible) in good standing with the American Registry of Radiologic Technologist. • Must hold a current valid license with the State of Indiana as a Diagnostic X-Ray Machine Operator. • Must be CPR certified, (within 3 months of initial hire date). • Must hold a current valid Indiana State driver's license.

Job Description JOB SUMMARY: Under the direction of the Fitness Supervisor, the CrossFit Coach will be tasked with leading CrossFit classes while demonstrating the values of Hancock Wellness Center and Hancock CrossFit. Our goal is to help our clients become the fittest version of themselves and we will do so by placing special emphasis on Fitness, Efficiency, Assessments, Safety, and Teamwork. In addition, our coaches will ensure equipment cleanliness, conduct preventive maintenance, enforce wellness center policies, deliver excellent customer service, and will always have the best interest of the client in mind. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Lead and coach classes, demonstrating proper movement and technique, modifying exercises to the capability of the athlete and ensuring safety at all times Clean and organize equipment, ensuring all equipment is put away at the end of class Interact with new and retuning members regularly, doing introductions at class as necessary Track class attendance Communicate announcements and information to members Assist in planning and facilitating community events Direct membership inquires to membership services Ensure that all Hancock Wellness Center policies are followed Complete all yearly computer-based learning modules as required by Hancock Health Perform other duties as assigned ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Arrive 10 minutes after class to adequately prepare for class Have pleasant and positive interactions with members EXPECTED BEHAVIORS: Ability to work with minimal supervision, demonstrate initiative, coordinate and prioritize job functions and complete them in a timely manner. Exhibits tact in working with people. Ability to present technical information in a manner understandable to patients. Demonstrate ability to inspire confidence and behave in a professional manner when dealing with patients, visitors, physicians and other hospital staff. Communicates clearly using both written and oral instruction in English. Offers encouragement and accountability to members and guests to achieve their wellness goals. Requirements MANDATORY LICENSE/REGISTRATION/CERTIFICATION: CPR (Cardio-Pulmonary Resuscitation) CERTIFICATION/LICENSE: CrossFit Level 1 minimum required. If no certification, then required within 90 days of hire. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: BLS (Basic Life Saving)/CPR certification required within 90 days of hire ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

Job Description JOB SUMMARY: Serves as a main point of contact for patients both in person when they arrive and by phone. Communicates with patients or patient's representativein a warm friendly manner to obtain information needed for scheduling and registration. Ensures that all demographic and related information is collected from patient and entered timely and accurately into the EMR. Schedules patient appointments with various providers and service lines accurately and in accordance with the practice's policies and procedures. Answers phone calls and ensures patients' needs are addressed in the appropriate manner. Interacts with all other staff of the practice to ensure patients' needs are met in the most effective and efficient manner. Is actively involved in ensuring the efficiency of day-to-day patient flow. Performs check in and check out procedures and collects monies that are due and owing from patients. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Register patients and update patient demographics. Schedule/reschedule/cancel patient appointments. Check patients in and out correctly and timely. Collect cash and card copays from patients. PREREQUISITE SKILLS: Demonstrated communication skills to effectively communicate with patients and patients' families. Demonstrated reading skills to interpret instructions, manuals, insurance information, physician instructions and patient correspondence. Demonstrated math skills to calculate patient bills. Demonstrated knowledge of medical terminology. Operational knowledge of telephones, fax machines, postage machines, and other office equipment. Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate. Demonstrated ability in handling patient confidentiality. Ability to work with peers in a team situation and create a positive work environment for team members. Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here. Schedule patient appointments Interact with patients in a warm friendly manner showing respect and courteousness Enter data into systems accurately, completely and timely Determine information needed from patient for registration process and provide appropriate documentation to patient at registration Verify patient's insurance eligibility Answer phone calls by the third ring Transfer calls to appropriate person or voice mail as directed Prepare and mail patient correspondence as directed Directs incoming patient and visitors to appropriate location Oversees the patient waiting area, coordinates patient movement, and reports problems or irregularities to manager Participates in all departmental and organizational meetings Performs nasal swabs according to protocol Competencies: Demonstrates the following competencies: Attitude/Customer Competencies Caring, compassionate, and approachable in all customer contacts Privacy - respects customers' right to privacy and modesty Confidentiality - maintains customers' confidentiality Telephone etiquette - speaks so that customers hear a smile Appearance - takes personal ownership in appearance and that of work environment Initiative - takes necessary steps to fix problems immediately Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs Timely service - recognizes that customers' time is very valuable; provides them with prompt service Customer information/education - provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to cultural diversity to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers' expectations Actively works to increase satisfaction of all Monitors customers' satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors Prioritizes workplace safety CERTIFICATION/LICENSE: None required. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: High school diploma or general equivalency diploma (GED).

JOB SUMMARY: Functions as a member of the healthcare team to deliver nursing care to patients under supervision of a Registered Nurse (RN). The Patient Care Technician assists in caring for patients by answering call lights, bathing, feeding, toileting, transporting, monitoring vital signs and provides for the basic needs of the patient. The Technician will also change linens and maintain patient rooms in an orderly fashion. JOB SPECIFIC CORE COMPETENCIES: * Demonstrates appropriate chain of command use and understanding of delegated responsibilities. * Communicates pertinent patient information to the RN in a clear, accurate, concise, and timely manner. * Demonstrates knowledge and technical skill necessary for providing safe and competent patient care. * Provide holistic and patient-centered care while providing for established patient rights of the organization and adherence to hospital LOVE promise. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Demonstrates knowledge and technical skill necessary for providing safe and competent patient care and ability to follow instructions accurately. * Maintains good physical and emotional well-being. * Possesses genuine interest in caring for patients in the acute care environment. * Personal qualities to include kindness, sympathy, understanding, respect, good judgment, integrity, loyalty, sense of humor and the ability to relate effectively with patients, families, and coworkers. * Demonstrates computer and keyboarding skills necessary to provide a complete and accurate electronic medical record. * Documents accurate health data collection consistent with hospital, departmental and unit-specific policies/procedures/protocols. * Demonstrates the ability to correctly use the telephone system to place callers on hold, transfer calls, etc. * Duties include but are not limited to: attending to patient care needs: answering call lights, bathing, toileting, turning, passing ice water; obtaining and correctly labeling venous puncture specimens; correctly applying EKG leads and running 12 lead EKG as requested; applying telemetry leads as ordered; performing hourly rounding and ensuring safety measures in place (ex.-bed/chair alarm, safe room environment without trip hazards, etc.); performing bedside shift report; utilizing AIDET-P; implementing fall prevention measures; obtaining: vital signs, accuchecks, hematests weights, accurate intake and output; maintaining appropriate hand hygiene compliance per policy; following appropriate isolation practices; maintaining a clean patient environment: providing linen changes, changing trash, cleaning environment, etc.; maintaining cleanliness of soiled utility rooms and equipment; stocking rooms with supplies as needed; documenting care provided and charging for appropriate items per nursing policy and procedure; maintaining patient safety during ambulation, transfers, re-positioning, etc. EXPECTED BEHAVIORS: * Associate is capable of delivering care/service appropriate to patients/customers. * Demonstrates competence in technical skills performed. * Demonstrates critical thinking skills and the ability to prioritize care needs. * Complies with direction of RN for patient activity/care. * Displays/exhibits self-directed growth by seeking educational opportunities to improve knowledge/skill. * Participates on appropriate house-wide committees as approved by the Unit Coordinator/Director. * Contributes to implementing and supporting progressive change. * Makes suggestions to solve patient care or unit problems. * Identifies areas of quality improvement and offers suggestions/recommendations. * Assists with orientation of new staff. * Attends unit/departmental meetings/in-services at least 75 percent of the time or as assigned. * Demonstrates acceptable attendance and punctuality per policy. * Participates in quality improvement activities. * Completes assigned responsibilities in an efficient, timely manner. * Uses time not consumed by patient care to maintain the unit (cleaning, stocking, uncluttering, etc.). * Utilizes unit supplies in a cost-conscious manner. * Exhibits effective organizational skills that assist in decreasing and/or eliminating overuse of man-hours. * Recognizes impact of actions on co-workers and other departments and interacts in a manner conducive to teamwork and cost containment. * Treats staff from other departments, co-workers, patients, and families with respect. * Utilizes AIDET-P. * Verbally communicates directions, answers to questions, etc. in a timely manner to patients, families, visitors, physicians, staff members and other departments. * Applies good guest relation techniques to telephone conversations. * Communicates pertinent patient information clearly, accurately, concisely and in a timely manner to designated persons. * Collaborates with other members of the health team regarding patient care needs and responsibilities. * Directs concerns to appropriate persons within timeframes suitable to the situation. * Utilizes appropriate chain of command. * Practice is consistent with safety principles, OSHA guidelines, and infection control guidelines. * Observes equipment for malfunction and takes appropriate action. * Delivers patient care in a compassionate, non-judgemental manner that respects individuals' right to privacy, dignity, respect, and confidentiality at all times. * Confronts individuals/situations assertively and non-aggressively when necessary to ensure the rights of patients, self and others are respected. * Demonstrates effective conflict resolution skills thought the use of problem-solving skills, discretion and respect. * Readily offers assistance to families, visitors, patients/residents and colleagues. * Functions in a professional manner under stressful or emergency conditions. * Utilizes effective verbal, non-verbal and written forms of communication. * Conducts self in a manner consistent with the intent of the hospital's mission, vision, values, and patient's first behavioral commitment MANDATORY LICENSE/REGISTRATION/CERTIFICATION : * CPR ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: * High school diploma or equivalent. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. * Phlebotomy training, EKG training

JOB SUMMARY: A nonexempt position responsible for performing a variety of duties depending on whether it is a small clinic, large medical practice, multi-clinic, or a specialty office. They are involved in the clinical care of patients within the clinic, supporting the physicians in every aspect of care, consistent with their credential or license. JOB SPECIFIC CORE COMPETENCIES: * Collect and properly input patient PMH, PSH, Medications, and Allergies in EMR. * Clean exam/procedure rooms, instruments, and equipment between patient visits. * Check patient vital signs (BP, HR, O2, Temp.). * Prescription verifications with physician orders PREREQUISITE SKILLS: * Demonstrated communication skills to effectively communicate with management, providers, and patients. * Operational knowledge of telephones, fax machines, postage machines, and other office equipment. * Demonstrated ability in handling patient confidentiality. * Ability to work with peers in a team situation and create a positive work environment for team members. * Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform these duties, or may perform additional, related duties not listed here. * Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information. * Fulfills clerical responsibilities as assigned that may include advising business manager of the need to send medical records, receives medical records that have been requested; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying patient demographics; managing and updating charts to ensure that information is complete and filed appropriately. * Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment per department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer per scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies except for vaccines; and restocking exam/procedure rooms. * Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor. * Fulfills clinical medical assisting responsibilities that within scope of practice as described by nurse practice act, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs ; physical examination preparations; clinical pharmacology; drug administration through various routes including injections; prescription verifications with physician's orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipuncture; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory. Other duties as assigned Competencies: Demonstrates the following competencies: * Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills * Understands HIPAA guidelines and regulations, acknowledges patient rights * Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns. * Demonstrates continual learning, utilizes evidence-based practice to affect change. * Cultivates effective partnerships and collaborations with providers * Understands IT resources * Appropriately delegates to ensure optimal operational workflow Attitude/Customer Competencies * Caring, compassionate, and approachable in all customer contacts * Privacy - respects customers' right to privacy and modesty * Confidentiality - maintains customers' confidentiality * Telephone etiquette - speaks so that customers hear a smile * Appearance - takes personal ownership in appearance and that of work environment * Initiative - takes necessary steps to fix problems immediately * Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs * Timely service - recognizes that customers' time is very valuable; provides them with prompt service * Customer information/education - provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies * Demonstrates advocacy, respect and truth telling * Demonstrates accountability for own actions * Demonstrates ability to respectfully address interpersonal conflicts * Takes initiative to help others * Demonstrates a learning attitude toward solving problems * Demonstrates openness to change and new learning * Reports to work on time and has regular attendance * Adheres to practice defined dress code * Attends Staff meetings Ethical Decision-Making * Respects the needs, expectations and rights of all individuals * Advocates the rights of all to a safe environment * Uses sensitivity to cultural diversity to guide decision-making Performance Improvement * Identifies work processes and strives to reduce cost and increase satisfaction * Identifies customers and demonstrates understanding of customers' expectations * Actively works to increase satisfaction of all * Monitors customers' satisfaction * Takes active role in department process improvement efforts; demonstrates understanding of outcomes * Demonstrates an understanding of responsibilities * Demonstrates diagnostic thinking/reasoning * Utilizes feedback from peers, supervisor, customers to drive performance and behaviors * Prioritizes workplace safety CERTIFICATION/LICENSE: * Certification to work in a clinical role providing direct patient care required. * LPN must possess active current Indiana licensure. Registered Nurse (RN) not required but possession of active current Indiana licensure. * BLS certification thru the American Heart Association (AHA) and TB certification thru the American Lung Association (ALA) preferred. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: * High school diploma or general equivalency diploma (GED). * Medical Assistants must have graduated from a medical assisting program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES). * Licensed Practical Nurse (LPN) must have active license within the state of Indiana. Registered Nurse (RN) not required but active license within the state of Indiana. * Other certifications as required by assigned area of work (i.e., ACLS, PALS). ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: * Three to five years of recent experience working in a medical practice as a certified medical assistant, LPN, or RN. Must be proficient in computer skills, including Microsoft Office (specifically Word and Excel), self-disciplined, energetic, and passionate. * Should be highly organized and be well-developed in oral and written communication skills. * Must demonstrate sound judgment, decision-making and problem-solving skills. * Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Health.

Job Description Provides exceptional patient care to both our inpatient and outpatient population. The clinical dietitian will be involved with patients presenting with, but not limited to, Diabetes, Cancer, CHF, Wounds, and Renal Failure. They will be cross-trained in all areas of the hospital, including our Inpatient units, LTACH unit, and Outpatient Cancer Care Center. Experience is preferred in these areas, but not required. Position will be weekdays and some Saturdays. Good communication skills and teamwork are required. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Provides high quality care by providing relevant information to all patients and members and stays up to date with current trends. Exhibits strong interpersonal skills by engaging with patients, effectively delivering pertinent health information, and demonstrating professionalism. Demonstrates a strong commitment to continued education and innovation by actively seeking out continuing education opportunities and pursuing new ideas. JOB SPECIFIC CORE COMPETENCIES: Assesses, documents, and treats Inpatient and Outpatient population based on nutrition needs. Performs nutrition education with Inpatient and Outpatient population as needed. Adheres to Professional Code of Ethics of the Academy of Nutrition Dietetics Completes appropriate CEUs to maintain both Commission on Dietetic Registration (CDR) and Indiana Professional Licensing Agency requirements. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Responsible for the coordination of nutritional care for inpatients and outpatients. This includes completion of nutritional screenings and assessments and monitoring of EN, PN, and diets to assure adequate hydration and nutrition. Provides education to inpatients and outpatients based on their needs and the orders of physicians. Provides community education and has an active role in the Quality Improvement process of the hospital and department. Relates to staff and various persons of all ages including neonatal, infants, pediatrics, adolescents, adults and geriatrics as served by the department. Demonstrates courtesy, effectiveness and discretion in dealing with team members, hospital associates, patients and the public. Maintains required level of continuing education for related professional licensure and certification. Qualifications: BS degree in Nutrition or Dietetics. Registered with Commission of Dietetic Registration or RD Eligible (Must pass exam within 6 months of hire). Certified in State of Indiana. EXPECTED BEHAVIORS: Ability to work with minimal supervision, demonstrate initiative, coordinate and prioritize job functions and complete them in a timely manner. Exhibit tact in working with people. Ability to present clinical information in a manner understandable to patients. Demonstrate ability to inspire confidence and behave in a professional manner when dealing with patients, visitors, physicians and other hospital staff. Communicate clearly using both written and oral instruction in English. Is AIDET w/Promise trained. Requirements CERTIFICATION/LICENSE: Registered Dietitian (RD) and completion of 75 hours of continuing education in each 5-year certificate period. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: CD-Certified Dietitian in the State of Indiana. 30 hours continuing education in a 2-year period. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: B.S. degree in Nutrition or Dietetics. Internship or similar approved program. Mandatory Annual Education

Job Description QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Lead and coach classes, demonstrating proper movement and technique, modifying exercises to the capability of the athlete and ensuring safety at all times Clean and organize equipment, ensuring all equipment is put away at the end of class Interact with new and retuning members regularly, doing introductions at class as necessary Track class attendance Communicate announcements and information to members Assist in planning and facilitating community events Direct membership inquires to membership services Ensure that all Hancock Wellness Center policies are followed Complete all yearly computer-based learning modules as required by Hancock Health Perform other duties as assigned ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Arrive 10 minutes after class to adequately prepare for class Have pleasant and positive interactions with members EXPECTED BEHAVIORS: Ability to work with minimal supervision, demonstrate initiative, coordinate and prioritize job functions and complete them in a timely manner. Exhibits tact in working with people. Ability to present technical information in a manner understandable to patients. Demonstrate ability to inspire confidence and behave in a professional manner when dealing with patients, visitors, physicians and other hospital staff. Communicates clearly using both written and oral instruction in English. Offers encouragement and accountability to members and guests to achieve their wellness goals. CERTIFICATION/LICENSE: CrossFit Level 1 minimum required. If no certification, then required within 90 days of hire. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: BLS (Basic Life Saving)/CPR certification required within 90 days of hire ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

Job Description JOB SUMMARY: Pharmacy technicians assist pharmacists in preparing and distributing medications, maintaining the drug inventory, and maintaining patient records. Pharmacy technicians work only under the supervision of a registered pharmacist. They do not perform duties that can legally be performed only by a registered pharmacist. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Medications Pharmacology Sterile Compounding Pharmaceutical Calculations ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Collects data, conducts quality monitors, and completes documentation as assigned. Collects patient home medications per hospital process and enters into EMAR. Fills physician orders, medication surgical kits, medication carts, and stock requisitions accurately. Replenishes medications in emergency drug containers and floor stock areas accurately. Prepares intravenous admixtures and other sterile preparations (including chemotherapy and parenteral nutrition) safely and accurately using appropriate techniques. Delivers medications and supplies to patient care and ancillary areas accurately per established schedule. Assists in ordering, receiving, unpacking, and storing medications and supplies in appropriate locations. Rotates stock to ensure use after expiration date. Identifies and replaces outdated and unusable medications. Restocks medication and IV dispensing areas accurately within specified time periods. Repackages bulk medications in unit-dose packages safely and accurately per established procedures using appropriate techniques. Picks up orders, requisitions, and medications for return from patient care areas when on delivery rounds. Enters medication orders into pharmacy computer system accurately. Enters charges and credits for patient medications accurately. Generates reports, pick lists, and labels as required. Answers the telephone, identifying self and department; directs calls to appropriate personnel. Answers requests and makes stat deliveries to patient care and ancillary areas when requested. Organizes and prioritizes work assignments. Maintains logs, records, and other required documentation accurately; files documentation in appropriate locations. Demonstrates good oral and written communication. Keeps pharmacy areas clean, neat, and well-organized; keeps pharmacy equipment clean. Completes and documents all assigned medication storage area inspections at least monthly; identifies and replaces outdated and unusable medications. EXPECTED BEHAVIORS: Maintains current technician certification, attends pharmacy staff meetings, participates in orientation, education, and training programs; reviews literature and other materials as assigned and completes all competence/skills assessment requirements. Is punctual and dependable; reports to work as scheduled; absenteeism and tardiness are within policy guidelines. Maintains a neat, professional, and well-groomed appearance; observes pharmacy dress code; wears identification badge at all times. Performs work within specified time frames; adapts positively to frequent interruptions and changes in workload and/or work schedule. Provides courteous, cooperative, and timely service to patients, visitors, and staff members; demonstrates good oral and written communication. Works cooperatively with all staff members; voices concerns and suggestions to appropriate persons in a positive manner. Demonstrates sound judgment consistent with training/academic background. Maintains strict confidentiality of patient, visitor, and employee information; complies with HIPAA Privacy Rule standards. Fosters a team environment by providing orientation and training to new team members; assists coworkers in tasks, as time permits. Adheres to health-system policies and procedures; complies with all requirements related to risk management, safety, medication-use safety, security, fire safety, and infection control; complies with all applicable federal/ state/local laws, rules, and regulations; performs all duties under the direct supervision of a registered pharmacist. Performance demonstrates efforts to improve patient satisfaction, lower costs, improve quality, and promote safety. Understands and meets customers' needs and expectations; the patient and family members always come first. Demonstrates the ability to address problems in a group setting using tools and techniques for identification and resolution of problems. Demonstrates the values and behaviors of the organization. CRITICAL DEMANDS: Ability to perform work accurately with attention to detail within specified time periods; work cooperatively with health-system and pharmacy staff; handle frequent interruptions and adapt to changes in workload and work schedule; set priorities and solve problems; respond quickly to emergency requests; communicate effectively (orally and in writing), and assist in meeting the pharmaceutical care needs of the patient populations served by the organization. PHYSICAL/MENTAL DEMANDS: Repetitive use of hands and fingers(e.g., preparing IV admixtures, use of a computer keyboard); may require lifting and carrying light loads (up to 40 lbs.), including boxes, equipment, unit-dose cassettes, and IV solutions, and stooping or kneeling (e.g., to pick up items from the floor, to remove and replace items on lower shelves, and to file documents in lower file drawers); walking or standing for long periods of time (4-8 hours) is often necessary; must be able to physically operate the equipment used for the job. ENVIRONMENTAL CONDITIONS: Requires alertness, awareness to details and accuracy to ensure performance of duties. Must be able to withstand stresses from frequent interruptions and confinements in physical environment. Requires the ability to adjust and prioritize workload in order to meet scheduled deadlines. CERTIFICATION/LICENSE: Currently licensed as a pharmacy technician in the state of Indiana. EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or equivalent; college courses desirable but not required.

Job Description JOB SUMMARY: A nonexempt position responsible for performing a variety of duties depending on whether it is a small clinic, large medical practice, multi-clinic, or a specialty office. They are involved in the clinical care of patients within the clinic, supporting the physicians in every aspect of care, consistent with their credential or license. This position will primarily work front office, check-in and check-out along with performing nurse visits. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Collect and properly input patient PMH, PSH, Medications, and Allergies in EMR. Clean exam/procedure rooms, instruments, and equipment between patient visits. Check patient vital signs (BP, HR, O2, Temp.). Prescription verifications with physician orders PREREQUISITE SKILLS: Demonstrated communication skills to effectively communicate with management, providers, and patients. Operational knowledge of telephones, fax machines, postage machines, and other office equipment. Demonstrated ability in handling patient confidentiality. Ability to work with peers in a team situation and create a positive work environment for team members. Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform these duties, or may perform additional, related duties not listed here. Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information. Fulfills clerical responsibilities as assigned that may include advising business manager of the need to send medical records, receives medical records that have been requested; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying patient demographics; managing and updating charts to ensure that information is complete and filed appropriately. Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment per department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer per scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies except for vaccines; and restocking exam/procedure rooms. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor. Fulfills clinical medical assisting responsibilities that within scope of practice as described by nurse practice act, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs ; physical examination preparations; clinical pharmacology; drug administration through various routes including injections; prescription verifications with physician's orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipuncture; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory. Other duties as assigned. Competencies: Demonstrates the following competencies: Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills Understands HIPAA guidelines and regulations, acknowledges patient rights Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns. Demonstrates continual learning, utilizes evidence-based practice to affect change. Cultivates effective partnerships and collaborations with providers Understands IT resources Appropriately delegates to ensure optimal operational workflow EXPECTED BEHAVIORS: Attitude/Customer Competencies Caring, compassionate, and approachable in all customer contacts Privacy - respects customers' right to privacy and modesty Confidentiality - maintains customers' confidentiality Telephone etiquette - speaks so that customers hear a smile Appearance - takes personal ownership in appearance and that of work environment Initiative - takes necessary steps to fix problems immediately Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs Timely service - recognizes that customers' time is very valuable; provides them with prompt service Customer information/education - provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to cultural diversity to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers' expectations Actively works to increase satisfaction of all Monitors customers' satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors Prioritizes workplace safety CERTIFICATION/LICENSE: Certification to work in a clinical role providing direct patient care required. LPN must possess active current Indiana licensure. BLS certification thru the American Heart Association (AHA) and TB certification thru the American Lung Association (ALA) preferred. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: High school diploma or general equivalency diploma (GED). Licensed Practical Nurse (LPN) not required, but must have active license within the state of Indiana. Medical Assistants must have graduated from a medical assisting program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES). EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. Three to five years of recent experience working in a medical practice as a certified medical assistant, or LPN. Must be proficient in computer skills, including Microsoft Office (specifically Word and Excel), self-disciplined, energetic, and passionate. Should be highly organized and be well-developed in oral and written communication skills. Must demonstrate sound judgment, decision-making and problem-solving skills.

JOB SUMMARY: The EHR Trainer - Administrative Applications is responsible for providing high-quality training and support to non-clinical users of the Electronic Health Record (EHR) system, including front office, scheduling, and registration staff. This position develops training content and programs to ensure administrative teams are confident, compliant, and efficient in using EHR tools that support patient access, revenue cycle, and operational workflows. The role works closely with IT analysts, department managers, and leadership to support new hire onboarding, ongoing education, and system optimization initiatives. JOB SPECIFIC CORE COMPETENCIES: * Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes * Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders. * Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team * Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Design and deliver EHR training programs for administrative and support staff, including new hire orientation and refresher courses. * Develop and maintain training materials, workflow documentation, and online learning content specific to administrative functions. * Provide group and individualized training on scheduling, front office and patient registration within the EHR. * Participate in testing and validation of system updates, ensuring training materials reflect current workflows. * · Collaborate with IT and operational leadership to identify process improvements and optimize system use. * · Perform rounding and optimization visits with departments utilizing the administrative applications. Provide at the elbow support to users ensuring optimal use of the system * · Track training participation, evaluate user competency, and provide post-training support. * · Deliver go-live and upgrade support to ensure a smooth transition during system enhancements. EXPECTED BEHAVIORS: * Evidence of good grooming and professional conduct. * Excellent communications skills. * Demonstrate ability to perform calculations quickly and accurately. * Possess a sense of responsibility, initiative, honesty and confidentiality. * Desire and ability to cooperate with others. * Able to work under stress and to meet deadlines. EDUCATION/EXPERIENCE REQUIREMENTS * Experience working with the Meditech EHR system required. * Bachelor's Degree Required * EHR Certification Preferred * Strong understanding of scheduling, registration, or revenue cycle workflows preferred. * Excellent verbal and written communication skills with a focus on adult learning principles. * Proven ability to train diverse audiences and adapt materials to different learning styles. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. PHYSICAL/MENTAL DEMANDS: * More than 3/4 of the work comprises sitting at a computer and performing computer based tasks. * 1/4 of the work day on the telephone in communication with physicians, and customers * Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine ENVIRONMENTAL CONDITIONS: * Sedentary Office Environment

Job Description JOB SUMMARY: The Patient Financial Health Advocate serves as the first point of contact for patients both in-person and on the phone. This role is responsible for managing front office operations, including scheduling appointments, verifying insurance, collecting co-pays and maintaining accurate patient records. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Interacts with patients in a warm, friendly and professional manner Schedule, reschedule and confirm patient appointments using the EMR Verify insurance coverage, collect co-pays and process payments accurately Accurately register new patients and update existing patient information Ensure all necessary forms are completed and scanned into the EMR system Respond to patient inquiries, resolve issues or escalate to the manager, if appropriate Maintain a clean, organized and welcoming reception area Manage incoming faxes, mail and secure messaging communications Communicate effectively with providers, and all staff to support patient care Maintain confidentiality in accordance with HIPAA and practice policies Perform other administrative duties as assigned Serve as a preceptor for onboarding new Medical Receptionist staff Provider hands-on training in front office procedures, workflows and customer service standards Develop or assist in updating training resources and materials Offer constructive feedback to new hires and communicate progress to management Support a positive and collaborative training environment Acts as a point of contact for EMR-related front office questions Assist with EMR training for new hires and ongoing education for staff regarding front office operations Report issues and track resolutions Stay current on system updates and workflow changes and help implement best practices Collaborate with leadership to optimize ERM use for front office operations PREREQUISITE SKILLS: Clear and professional verbal and written communication skills Strong patient rapport and ability to manage sensitive interactions Demonstrates knowledge of medical terminology Competence with general office equipment (telephones, faxes scanners, etc.) HIPAA compliance and understanding of patient privacy laws Collaborative mindset with ability to foster a positive team environment Working knowledge of EMR, excel/word, email, billing software, etc. Demonstrates the knowledge of current resources and programs to assist the patient's needs for financial resources Comfort in working with diverse patient populations Demonstrates the ability to review accounts and assist patients with payment plans or financial assistance applications Ability to prioritize tasks in a faced-paced environment Ability to clearly explain workflows and policies to others Strong problem-solving and troubleshooting skills Quick to adopt new technologies and guide others in their use Skilled at explaining workflows, giving feedback and supporting peer development Able to collaborate with management on workflow improvements and training strategy ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may perform additional, related duties not listed here. Use EMR proficiently manage schedule, reschedule, cancel and confirm patient appointments. Interacts with patients in a warm, professional and respectful manner. Enter data into systems accurately, completely, and timely Verify insurance eligibility and coverage. Review patient accounts and assist with resolving balance inquiries or billing concerns. Transfer phone calls appropriately, using a warm hand-off approach and respond to voicemail and email messages promptly. Follow established protocols to prioritize and manage multiple tasks in a fast-paced environment. Support a collaborative learning environment that promotes team development and continuous improvement. Maintains full compliance with HIPAA and practice confidentiality policies. Participates in required departmental meetings, staff training and continuing education. Competencies: Demonstrates the following competencies: Attitude/Customer Competencies Caring, compassionate, and approachable in all customer interaction Privacy - respects customers' right to privacy and modesty Confidentiality - maintains customers' confidentiality Telephone etiquette - speaks professionally and clearly over the phone Appearance - takes personal ownership in appearance and that of work environment Initiative - takes necessary action to solve problems and enhance patient experience Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs Timely service - recognizes the value of the customers' time and provides prompt service Customer information/education - provide information in a clear, compassionate manner to ease patient anxiety and foster a supportive, inclusive, caring environment Professional relationships - maintain and convey relevant information to other members of the healthcare team within facility and any applicable referral agencies Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings, in-services, and continuing education Accept assignments based on workload, priorities, and the qualifications and competencies of self and of other staff members Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to interact with patients and families with a variety of developmental and socio-cultural backgrounds to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers' expectations Actively works to increase satisfaction of all Monitors customers' satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors Prioritizes workplace safety CERTIFICATION/LICENSE: None required LICENSURE/CREDENTIAL REQUIREMENTS: High school diploma or general equivalency diploma (GED). ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Health. Knowledge of medical office practices and procedures. Knowledge and experience with office equipment, multifunction copiers and phone systems. Customer service experience and ability to work in a fast-paced high stress environment. Excellent communication skills, spelling, and grammar. Attention to detail. Good keyboarding skills. Prefer two plus years of experience in a healthcare setting. WORK CONDITIONS Lift and carry up to 40 pounds or greater lbs. at waist level for distances up to 30 ft. occasionally. Standing, walking, bending, grasping, pushing, pulling, squatting, kneeling, up to 1/3 of day and sitting more than 2/3 of day EQUIPMENT USED: Computer, Smartphone, Telephone, Printer, Fax Machine, Copy Machine. ENVIRONMENTAL CONDITIONS: Office work environment.

JOB SUMMARY: The surgical technologist is responsible for preparing the operating suite for surgical procedures. They are to set the instruments, supplies and equipment up for the surgical procedure in a sterile fashion. They are to assist the surgeon in the surgical procedure. They are to recognize a break in sterile technique and correct it. The surgical technologist is responsible for providing comfort to the patient. They also clean the OR after a procedure, position the patients, clean and sterilize instruments, pull supplies and instruments, put unused supplies and instruments away. The CST will take call on one holiday in a rotation a year and assist in covering call team vacations when needed. JOB SPECIFIC CORE COMPETENCIES: * The Certified Surgical Technologist is responsible for preparing the operating suite for surgical procedures. * The Certified Surgical Technologist set up the instruments, supplies, and equipment up for the surgical procedure in a sterile fashion. * The Certified Surgical Technologist are to assist the surgeon in the surgical procedure. * The Certified Surgical Technologist are to recognize a break in sterile technique and correct it. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Prepare operating suite; i.e.; supplies, equipment, and instruments. * Maintain a sterile field Assist and support the physician before, during and after the procedure. * Assist the RN preparing for the procedure. * Assist in positioning the patient. * Pull supplies and instruments for future cases. * Help transport and move the patient. * Follows universal precautions. * Runs the autoclave and knows the use of sterilizing equipment. EXPECTED BEHAVIORS: * Demonstrates expertise in the area of surgical procedures and the supplies, instruments and equipment it require to carry out those procedures. * Behaves in a respectful and "Patient's First" demeanor towards patients, families associates and self. * Provides a calm manner for the patients during pre-op and perioperative periods. Is punctual and demonstrates acceptable attendance. CERTIFICATION/LICENSE: Certified Surgery Tech (CST) ADDITIONAL LECENSURE/CREDENTIAL REQUIREMENTS: * Graduate of an accredited School of Surgical Technology. Certification is mandatory for any new hire after 2009. Basic Life Support (CPR). ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. PHYSICAL/MENTAL DEMANDS: * Assist ambulatory patients independently * Lift up to 50lbs. independently and for weights greater than 50lbs. must use mechanical device or team lifting. * Push/Pull patients of up to 250lbs. in a wheeled device and for weights greater than 250 lbs. must use team assistance. * Push and pull wheeled equipment requiring a force up to 10 lbs. (feeding pumps, ventilators, IV poles, bipap machines) * Squatting and bending at waist to reach under beds, repetitive crouching as needed. EQUIPMENT USED: All surgical instruments and equipment. ENVIRONMENTAL CONDITIONS: Often works under sterile conditions.

Job Description JOB SUMMARY: The Personal Trainer is responsible for providing users of the facility's personal training service with a personalized fitness and healthy lifestyle program, which includes assessment of their fitness needs and then prescribing and exercise/lifestyle plan that will assist in achieving their goals. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Growth Mindset: Actively looking to grow their clientele and provide evidence in support of growth. Professionalism: Maintain a high level of professionalism in all aspects of their role and maintain a standard of emotional intelligence. All interactions with fellow staff, clients, and members should be of the highest respect and quality, professional appearance will always be maintained, maintenance of certifications and continual education requirements are expected. Teamwork: Ability to work as a member of a larger team and actively refer to other trainers or exercise specialist, support one another, and work together towards organizational goals. Entrepreneurship: Look for ways to innovate, drive engagement, meet organizational goals, and have a measurable impact on our success. Maintain a sense of ownership over the services provided, independently run their own schedule, etc. all while ensuring all other Hancock Health policies, rules and guidelines are abided by. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Creates personalized exercise prescription based on health and fitness assessments and guidelines established by ACSM and the facility. Performs personal training sessions with members, achieving monthly session targets, as established by the facility. Maintains records of current and former personal training clients (including attendance, payment, workouts). Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the Fitness Manager or maintenance personnel, and recording the problem in the equipment log binder. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. Teaches educational classes and group exercise classes as needed. Maintains current information on all center programs, services, and activities, and promotes them regularly. Displays competency in the operation of the facility's computer hardware and software systems. Responds to all emergency situations according to facility policy and procedures. Greets members and guests by name and with a smile and always delivers world-class customer service. Refers clients to other facility and hospital services as appropriate/needed. Attends all scheduled employee meetings. Assumes other duties and projects as assigned. EDUCATION AND EXPERIENCE REQUIREMENTS: Nationally accredited fitness certification required, ACSM preferred. Bachelor's degree in exercise physiology/science or other related field preferred. Basic computer skills, excellent communication and customer service skills required. CPR

Job Description QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Customer Service: Answers phone within three rings and with proper phone etiquette. Communication: Knowledge of scheduling system and communicate to staff when there are changes of schedule during providers shift. Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Greets all users of the facility (by name when possible) and with a smile each time they enter and depart the facility and delivers world-class customer service at all times. Answers all incoming phone calls with an upbeat attitude, ensuring that the calls are handled in a manner that addresses the needs of the caller. Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and answering questions about the center. Displays proficiency in the operation of the facility's computer hardware and software systems. When not assisting members and at minimum once per shift, follows the facility cleaning checklist to ensure all areas are in excellent condition. Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. Maintains current information on all center programs, services, and activities, and promotes them regularly. Responds to all emergency situations according to facility policy and procedures. Attends all scheduled employee meetings. Assumes other duties and projects as assigned. MANDATORY LICENSE/REGISTRATION/CERTIFICATION: CPR ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Basic computer skills, excellent communication and customer service skills required. Previous experience as a receptionist or similar position, including greeting customers, handling point-of-sale transactions, and answering phones highly preferred. Previous experience in a community, commercial or hospital-based fitness center preferred. Ability to work a flexible schedule as needed.

JOB SUMMARY: The Technician Sterile Processing II performs disinfection and sterilization of supplies, instruments and equipment. Cleans, wraps, sterilizes, stores and distributes equipment, supplies, instruments and endoscopes used in patient care. Provides orientation and training to staff. Advanced knowledge and skills to facilitate daily functions of the area in accordance with policy and procedure. Restocks and maintains inventory control. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Performs disinfection and sterilization of supplies, instruments, and * Cleans, wraps, sterilizes, and distributes equipment, supplies and instruments used in patient care. * Works effectively with others consistently demonstrating tact, discretion, and a commitment to teamwork. * Cleans and inspects instruments and inspects for visual EXPECTED BEHAVIORS: * Works effectively with others consistently demonstrating tact, discretion and a commitment to team work. * Functions appropriately under stressful or emergency * Utilizes effective verbal, nonverbal and written * Contribute to planning, implementing and supporting change for improved patient care and departmental operations. Identify educational opportunities of growth. * Demonstrate acceptable attendance and * Conduct self in a professional manner at all EDUCATION AND EXPERIENCE REQUIREMENTS: * High School graduate or GED * CRCST/CSPDT/CFER national certification or Certified Surgical Technologist obtained from NBSTSA required. * Basic computer skills required * 2 years of knowledge and skills in Central Services * Able to serve as a preceptor to Technician Sterile Processing I with completion of preceptor education. * Knowledge of surgical instruments, basic aseptic techniques, medical terminology and the healthcare environment. * Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital. WORK CONDITIONS PHYSICAL/MENTAL DEMANDS: * 1/4 of work day sitting to perform computer-based tasks including document processing, patient scheduling and charges, spreadsheets, Internet duties and other duties * Lift from floor to waist and shoulder equipment weighing up to 20 (examples: VAX, defibrillators, SCDs, CPMs) * Lift to independently and for weights greater than 50lbs. must use team lifting. * Manual dexterity, as used for performing intricate procedures starts), assembling medical equipment. * Push/pull carts, medical equipment, supplies up to 50 on varied surfaces including smooth and carpet. * Standing, walking, stooping, kneeling, crouching as needed more than 2/3 of day * Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Equipment used to sterilize and clean surgical equipment, Carts, Computer, Fax, Phone, and General Office. ENVIRONMENTAL CONDITIONS: Maintain sterile work environment, general office

QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Lead and coach classes, demonstrating proper movement and technique, modifying exercises to the capability of the athlete and ensuring safety at all times * Clean and organize equipment, ensuring all equipment is put away at the end of class * Interact with new and retuning members regularly, doing introductions at class as necessary * Track class attendance * Communicate announcements and information to members * Assist in planning and facilitating community events * Direct membership inquires to membership services * Ensure that all Hancock Wellness Center policies are followed * Complete all yearly computer-based learning modules as required by Hancock Health * Perform other duties as assigned ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Arrive 10 minutes before class to adequately prepare for class * Have pleasant and positive interactions with members EXPECTED BEHAVIORS: * Ability to work with minimal supervision, demonstrate initiative, coordinate and prioritize job functions and complete them in a timely manner. * Exhibits tact in working with people. * Ability to present technical information in a manner understandable to patients. * Demonstrate ability to inspire confidence and behave in a professional manner when dealing with patients, visitors, physicians and other hospital staff. * Communicates clearly using both written and oral instruction in English. * Offers encouragement and accountability to members and guests to achieve their wellness goals. CERTIFICATION/LICENSE: * CrossFit Level 1 minimum required. If no certification, then required within 90 days of hire. ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS: * BLS (Basic Life Saving)/CPR certification required within 90 days of hire ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.