Harbor Freight Tools jobs in Lomita, CA - 205 jobs
Senior Retail Sales Associate
Harbor Freight Tools 4.4
Harbor Freight Tools job in Huntington Park, CA
A Senior Retail Sales Associate (full-time) is a valued member of a high performing team who is empowered & equipped to do their job You will know why your work matters and be able to take pride in what you do! This role is perfect for you if you have the desire to develop as a leader and is passionate about a career in retail.
The anticipated rate for this position is $20.00per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 152 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 64 hours per year unless otherwise required by law.
Respectful schedules during operating hours of 6am - 10pm.
Why You'll Love it:
* People First Culture
* Paid time off
* Associate discounts
* Medical/Dental/Vision Insurance for all associates
* Company Matched 401(K)
* Respectful scheduling
* Closed on Thanksgiving, Christmas & Easter
* Stable employment with growing company
* Clear path to promotion with full-time opportunities
What You'll Do:
* Provide a great experience for our customers
* Handle various sales transactions
* Encourage customers to participate in company programs
* Maintain a safe, clean, and organized store
* Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
* Other duties as assigned
Requirements
Who You Are:
* Must be at least 18 years old.
* Preferred: 1 year experience in retail or customer service
* Ability to communicate clearly with customers, and associates.
* Open availability with the ability to work evenings, weekends, and holidays. Adherence to attendance policy is necessary.
* Ability to intermittently lift, push and/or pull up to 50 pounds, and stand/move for entire shift.
* Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
* Physically able and willing to become certified to operate a forklift in accordance with IPP. (Injury, and Illness Prevention Program)
$20 hourly 10d ago
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Imports Systems and Data Analyst
Harbor Freight Tools 4.4
Harbor Freight Tools job in Calabasas, CA
The Imports Systems and Data Analyst will provide strong operations templates, business modeling, trade analysis and management tools for optimal performance in key Import Department functions, decision support, and trade intelligence. The key focus support areas include Oracle container tracking, Customs transactions, trade compliance and corporate social responsibility. This key position will collaborate with Import Operations, Trade Compliance, International Logistics, DC Transportation, Finance, service and software providers. This position is not strictly technical, but deeply analytical and calls for a self-starter with genuine investigative talents to make analytical inquiries and help drive continuous improvements.
Essential Duties and Responsibilities
Perform quantitative analysis and development of recommendations to optimize business processes and performance.
Run statistical analysis, data modeling to identify key issues and recommend possible solution, this will include performing root cause analysis of business problems, identifying and recommending solution alternatives, development of reports to track key metrics and results.
Develop, generate and publish Imports analytics and dashboards
Design databases and templates to track, maintain, and analyze large data sets that change regularly.
Meet with decision makers, systems owners, and end users to define business requirements, and systems goals, and identify and resolve systems issues.
Document functional business requirement and interpret into system designs.
Improve analytics through reporting and software enhancements.
Identify reporting capacities and constraints.
Ask critical questions about Imports operations and utilize experience as well as judgment while working with data storehouse owners to identify the required data sources and suggest alternate solutions.
Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
Work closely with management to prioritize business and information needs.
Other special projects as assigned.
Regular atttendance is an essential funtion of the job.
Scope
Supervises Staff - none
Decision Making - provide data for decision support
Travel - minimal, domestic travel
$57k-94k yearly est. 60d+ ago
Full Time Inventory Coordinator (Store 142 West LA, CA)
Ace Hardware 4.3
Los Angeles, CA job
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
About Ace Retail Holdings
Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.
General Summary
The Inventory Coordinator is responsible for the overall integrity and maintenance of a store's inventory. The duties of the job require an average of 2030 hours per work week (will vary by store location) dedicated to sustaining the stores inventory integrity to ensure the right product is in the right place at the right time. They are to consistently provide amazing customer service to both internal and external customers while being involved and motivated toward the goals of the entire store operations with a willingness to assist in any area they are needed.
Essential Duties and Responsibilities
Ensure POs are properly received from Ace and non Ace vendors.
Report inventory discrepancies such as over/short and damages from orders received.
Work with the freight captain to ensure proper receiving and replenishment upon arrival at the store.
Ensure all outs are researched by scanning the location using a mobile device, determining cause, and following all processes to correct the errors.
Utilize all Mango reports and programs along with daily cycle counts to maintain inventory accuracy.
Follow defective merchandise procedures to ensure credits are received.
Maintain on hand integrity throughout the store by reviewing inventory discrepancies to determine the cause of the discrepancy. Counts must be adjusted as needed after the matter has been properly researched.
Maintain oversight of the following functions within store operations: price change completion, integrity of location codes, manage inventory levels, and adjustments.
Coordinates store preparation for periodic full store physical inventories.
Participates in all Inventory Coordinator training and consistently trains and shares knowledge with other store associates.
Work with various Store Support Center departments to ensure proper inventory controls are in place.
Partner with members of management to report and find solutions for inventory concerns.
Complete all other inventory functions as assigned by management.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
EXCELLENCE Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
LOVE Love the people, love the work and love the results.
INTEGRITY For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
GRATITUDE We recognize that we are blessed to be in the business of serving others.
HUMILITY We strive for greatness with a humble, modest and respectful attitude.
TEAMWORK We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that Together, we are Ace.
Minimum Skills, Requirements and Qualifications
Must have the ability to work both independently and on a team to complete multiple assignments in a fast-paced environment.
Must be a self-starter with strong critical thinking and problem-solving skills.
Excellent communication and organizational skills and attention to detail.
Ability to research and find root cause of inventory discrepancies.
Retail store experience preferred.
Compensation Details
$17.87 - $19.00 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$17.9-19 hourly 1d ago
Part Time Head Cashier (Store 184 Placentia, CA)
Ace Hardware 4.3
Placentia, CA job
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Head Cashier is responsible for register transactions involving the sale and/or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties.
Essential Duties & Responsibilities:
Customer Service
Project a positive representation of Ace Retail Group.
Greet customers entering and throughout the store. Thank customers by name, when possible when they are leaving the store.
Project a friendly, outgoing demeanor; work well with customers as well as those supervised.
Ensure excellent customer service from those supervised.
Ensure all calls and pages are answered promptly, courteously and effectively.
Communicate any problem or issue that requires management assistance.
Ensure fast, accurate, professional checkouts.
Perform Cashier duties as needed to eliminate delays.
Possess strong product knowledge and knowledge of store layout and location of products.
Ensure customers are being greeted and thanked by name whenever possible.
Register Operations
Follow all cash register transaction procedures.
Responsible for balancing of register drawer.
Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
Assist with register and computer problems, downloads, upgrades, and fixes as needed.
Cash Room Operations
In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed.
In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis.
Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits.
Verify weekend vault counts and randomly verify vault.
Office Operations
Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.
Audit
On an as needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist.
On as needed basis, observe Cashiers for proper phone etiquette, greeting customers, handling returns correctly and that the customers are being treated attentively.
Front End Appearance and Upkeep
Keep the front end neat and clean at all times. Face and dust front end.
Keep impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
Ensure fresh ads are stocked in shopping carts at all times.
Ensure forms and supplies are stocked at all times.
Assist with decorating the front end according to the Store Support Center program.
Call for cart pickups when necessary.
Perform all other duties as assigned.
Leadership
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Participate in store and Cashier meetings.
Assist with training and development of new cashiers.
Work with Assistant Manager-Operations to prepare for advancement
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting at $16.50 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$16.5 hourly 1d ago
Full-Time Assistant Store Manager
Aldi 4.3
Downey, CA job
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.
Position Type: Full-Time
Average Hours: 38 hours per week
Starting Wage: $27.00 per hour
Wage Increase: Year 2 - $28.00 per hour
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation
* Assists the direct leader with developing and implementing action plans to improve operating results
* Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
* Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
* Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
* Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position
* Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
* Participates in the interviewing process for store personnel
* Communicates information including weekly information, major team milestones, developments, and concerns
* Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
* Ensures an appropriate resolution of operational customer concerns in their direct leader's absence
* Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
* Maintains store cleanliness standards and proper store signage at all times
* Assists the direct leader with maintaining proper stock levels through appropriate product ordering
* Merchandises product neatly to maximize sales
* Ensures the quality and freshness of products for sale and accuracy of product signage
* Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
* Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
* Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
* Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
* Other duties as assigned
Physical Demands:
* Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
* Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
* Must be able to perform duties with or without reasonable accommodations
Job Qualifications:
* You must be 18 years of age or older to be employed for this role at ALDI
* Ability to work both independently and within a team environment
* Ability to provide and lead others to provide prompt and courteous customer service
* Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
* Ability to interpret and apply company policies and procedures
* Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
* Ability to evaluate and drive performance of self and others
* Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
* Ability to operate a cash register efficiently and accurately
* Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
* Excellent verbal and written communication skills
* Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
* Meets any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
* High School Diploma or equivalent preferred
* A minimum of 3 years of progressive experience in a retail environment
* A combination of education and experience providing equivalent knowledge
* Prior management experience preferred
$27-28 hourly 12d ago
Cashier (Store 152, Van Nuys, CA)
Ace Hardware 4.3
Los Angeles, CA job
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Job Summary
The Cashier is responsible for register transactions involving the sale and/or return of merchandise.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Customer Service
Project a positive representation of Ace Retail Group.
Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store.
Project a friendly, outgoing demeanor; work well with customers as well as associates.
Clear customer checkout lines quickly and efficiently.
Answer and monitor all calls and pages promptly, courteously and effectively.
Communicate any problem or issue that requires management assistance.
Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
Assist in pricing, stocking, marking and bagging of merchandise.
Register Operations
Follow all cash register transaction procedures.
Responsible for balancing of register drawer.
Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
Participate in store and Cashier meetings.
Front End Appearance and Upkeep
Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end.
Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
Ensure fresh ads are stocked in shopping carts at all times.
Ensure forms and supplies are stocked at all times.
Assist with decorating the front end according to the Store Support Center program.
Call for cart pickups when necessary.
Inform management when merchandise returns need to be put away.
Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Cashier experience preferred. Customer service experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$17.28 Per Hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Create Job Alert
Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$17.3 hourly 1d ago
Marketing Data Scientist
Harbor Freight Tools 4.4
Harbor Freight Tools job in Calabasas, CA
We are looking for a highly skilled and motivated Data Scientist to join our Marketing Analytics team. This role is crucial in leveraging our vast customer, sales, and campaign data to generate actionable insights that optimize marketing spend, personalize customer experiences, and drive profitable. The ideal candidate will have a good understanding of data science and AI techniques applicable in a marketing environment. The ideal candidate will also be able to understand and communicate how the work they do fits into the business context and business goals.
Duties and Responsibilities
Develop, validate, and maintain a core set of Marketing models, including customer lifetime value, churn prediction and retention modeling, next best offer recommendations, and customer segmentation.
Apply advanced analytics, causal inference, experimentation, machine learning and AI techniques for given business problems related to customer behavior and marketing personalization.
Support the design, analysis, and interpretation of marketing campaign tests, including A/B tests, controlled experiments, and geo-tests.
Proactively perform data exploration on customer behaviors to discover future opportunities.
Collaborate with Data Engineering and IT teams to ensure data quality, accessibility, and the implementation of models into production environments.
Cultivate strong partnerships with cross-functional stakeholders from marketing, merchandising, and IT
Translate complex analytical findings into clear, concise, and compelling narratives for non-technical stakeholders, including marketing leaders and executive teams.
Scope
Staff supervision and development: No
Decision making:
Provides data for decision making
Travel: Up to 5%
Flex Designation: Anywhere
$115k-165k yearly est. 60d+ ago
California Supervisor (Part-time)
Barnes & Noble Education 4.5
Torrance, CA job
**Introduction** Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
**Overview**
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.
**Responsibilities**
A Supervisor should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver. As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service. You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound.
**Expectations:**
+ Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
+ Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
+ Help resolve customer issues and complaints and escalating problems to the management team when necessary.
+ Assist in the daily operation of the store in partnership with the management team and act as the Manager-on
+ Duty in the absence of the manager or at satellite locations.
+ Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
+ Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
+ Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
+ Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.
**Physical Demands:**
+ Frequent movement within the store to access various departments, areas, and/or products.
+ Ability to remain in a stationary position for extended periods.
+ Frequent lifting.
+ Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
**California Pay Transparency Information (Only applicable in California stores):**
Pay: Part-time Supervisor pay range $20.00/hour.
**Benefits available include:**
+ Get paid sooner! Daily Pay earned wage access is available to all store employees
+ Employee Discount
+ Paid sick time (accrued based on time worked)
+ Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
+ Commuter Benefits
Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.
**COVID-19 Considerations:**
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
**Qualifications**
+ 2+ years' experience in a retail setting preferred.
+ High school diploma/GED preferred.
+ Outstanding customer service skills to match customers to products that meet their needs.
+ Basic reading, writing and accounting skills required.
+ Excellent customer service and communication skills needed.
+ Strong interpersonal, communication, and problem solving skills.
+ Ability to work a flexible schedule including evenings, weekends, and holidays.
**EEO Statement**
**Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.**
**Job Locations** _US-CA-Torrance_
**ID** _2025-20161_
**Category** _Retail Sales Associate_
**Position Type** _Regular PT_
$20 hourly 60d+ ago
truck unloader/stocking
Michaels Stores 4.3
Costa Mesa, CA job
Store - LA-COSTA MESA, CA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
* Help customers shop, locate products, and provide them with solutions
* Provide a fast and friendly checkout experience; execute cash handling to standards
* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
* Educate customers on the Voice of Customer (VOC) survey
* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
* Participate in the truck unload, stocking, and planogram (POGs) processes
* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
* Perform Store In Stock Optimization (SISO) and AD set duties as assigned
* Support shrink and safety programs
* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
* Cross trained in Custom Framing selling and production
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires
* Retail and/or customer service experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
Total Base Pay Range for this Position:
$16.50 - $19.40
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$16.5-19.4 hourly Auto-Apply 28d ago
Retail Stocking Associate
Harbor Freight Tools 4.4
Harbor Freight Tools job in Lake Forest, CA
A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you do! The anticipated rate for this position is $20.00 per hour depending on location, knowledge, skills, education and experience. Associates (and their families) are eligible to participate in a limited medical, dental, vision, basic life insurance, and short-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates can accrue paid time off up to 152 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 64 hours per year unless otherwise required by law.
Respectful schedules during operating hours of 6am - 10pm.
Why You'll Love it:
* People First Culture
* Paid time off
* Associate discounts
* Medical/Dental/Vision Insurance for all associates
* Company Matched 401(K)
* Respectful scheduling
* Closed on Thanksgiving, Christmas & Easter
* Stable employment with growing company
* Clear path to promotion with full-time opportunities
What You'll Do:
* Provide a great experience for our customers.
* Receive, inspect, and stock product.
* Maintain a safe, clean, and organized store.
* Other duties as assigned.
Requirements
Who You Are:
* Must be at least 18 years old.
* Ability to communicate clearly with customers, and associates.
* Ability to work evenings, weekends, and holidays as needed. Adherence to attendance policy is necessary.
* Ability to intermittently lift, push and/or pull up to 50 pounds, and stand/move for entire shift.
* Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
* Physically able and willing to become certified to operate a forklift in accordance with IPP. (Injury, and Illness Prevention Program)
$20 hourly 4d ago
Sr. Manager, Merchandising Strategy and Operations
Harbor Freight Tools 4.4
Harbor Freight Tools job in Calabasas, CA
The Senior Manager of Merchandising Strategy & Operations plays a critical role in defining and driving Merchandising department strategy, priorities, and performance outcomes. This role focuses on improving internal tools, systems, and processes within the Merchandising organization, with a particular emphasis on Price and Promotion capabilities, execution, and scalability.
The Senior Manager partners closely with Merchandising leadership to translate high-level strategy into actionable initiatives, ensuring teams are aligned to department KPIs, financial targets, and operational goals. This role supports the planning and execution of the ESP program, contributes to department budgeting and resource allocation, and leads complex initiatives that require coordination across large internal teams.
This position manages a team of project managers and specialists and is responsible for leveraging those teams to deliver strategic initiatives, drive efficiency, and improve execution across the Merchandising function.
Duties and Responsibilities
Support the development and execution of Merchandising strategy, department priorities, KPIs, and OKRs, with a focus on Price and Promotion effectiveness and scalability
Lead internal process improvement initiatives across Merchandising, including pricing, promotions, ESP, reporting, and planning workflows
Own and evolve internal tools, systems, and processes used by the Price & Promotion group to improve execution, visibility, and decision-making
Partner with Merchandising leadership to support department budgeting, resource planning, and prioritization to achieve financial and operational goals
Provide strategic and operational support for the ESP program, including process optimization, performance tracking, and cross-team coordination
Manage and develop a team of project managers and specialists responsible for driving execution of department initiatives and special projects
Translate high-level strategy into structured workplans, timelines, and deliverables that can be executed across large, cross-functional Merchandising teams
Drive execution of complex, multi-workstream initiatives, ensuring alignment across Merchandising functions and timely delivery
Establish and maintain reporting, dashboards, and performance reviews to track KPIs, identify gaps, and surface improvement opportunities
Lead continuous improvement efforts by identifying inefficiencies, standardizing best practices, and improving operating rhythms
Review systems and processes to ensure scalability as the business grows, recommending enhancements or new capabilities as needed
Coordinate with cross-functional partners (Inventory, Finance, Store Ops, IT, Legal, etc.) as needed to support Merchandising initiatives and remove execution barriers
Scope
Staff supervision and development: Yes
Decision making: Yes
Travel: Up to 10%
Flex Designation: Anywhere
$81k-146k yearly est. 14d ago
Management Internship
Menard 4.2
Ontario, CA job
Part-Time
Make BIG Money at Menards!
Extra $3 per hour on Sat/Sun
Store Discount
Profit Sharing
Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
Flexible Scheduling
Dental Plan
On-the-job training
Start building an exciting and rewarding career in retail with a growing company as a Management Intern with Menards! Immediate openings available!
Our Management Internship is a paid, hands-on training program designed to develop and prepare you for the world of Retail Management.
As you progress through the 12-week Management Internship program, your General Management team, Department Managers, and Store Team Members will work alongside you to develop your understanding of our business and help prepare you to take on a management role in the near future!
This is a paid part-time position that will have the opportunity to develop stronger organizational, Communication and time management skills as well as the opportunity to gain hands-on management experience.
Apply today! We are hiring immediately and are excited to talk to you about the great opportunities available with Menards!
$30k-37k yearly est. 60d+ ago
Floor Supervisor Store 151 La Crescenta, Ca
Ace Hardware 4.3
La Crescenta-Montrose, CA job
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
Essential Duties & Responsibilities:
Customer Service
Project a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Project a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Help ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
Communicate any operational or managerial issues to the General Manager in a timely manner.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Help ensure that weekly price changes and label updates are completed timely and accurately.
Assist with all cashiering functions including training, maintenance, audits, and reports.
Perform all other duties as assigned.
Inventory & Merchandising
Help ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
Assist with maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
Lead by example; be approachable by all associates and customers.
Assist in training of all associates.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting $19.50
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$30k-35k yearly est. 1d ago
IT Manager, Supply Chain Apps- Transportation Systems
Harbor Freight Tools 4.4
Harbor Freight Tools job in Calabasas, CA
The Manager, Supply Chain Applications is responsible for the deployment, ongoing operation and support of the Manhattan WMOS Suite and the Supply Chain Legacy applications. Duties and Responsibilities
Manage a team of 2 to 5 people
Manage the administration and support for the entire Manhattan Associates WMOS suite
Responsible for incident management for all DCs and Supply Chain
Responsible for the technical configuration and setup of the WMOS application server environment
Plan, manage and support WMOS application maintenance installs and application upgrades
Coordinate with IT business alignment, architecture, infrastructure and security teams on the planning and installation of application upgrades/patches.
Own interfaces between and within Supply Chain Systems; includes setup and maintenance and error handling.
Control the migration of Supply Chain Systems code changes between non-production environments
Ongoing responsibility for identifying errors and troubleshooting issues, including bad messages, communications failures that occur between MIF and associated internal and external applications.
Conduct root-cause analysis for application issues.
Support various phases of application development, testing and deployment activities.
Production support including periodic after hours and weekend support responsibilities.
Responsible for application management functions including performance monitoring and capacity planning for non-production and production environments.
Master gatekeeper of software change management log (revision control) and managing what code fixes need to be migrated to what environments.
Support dry-run activities and go-live execution to ensure code integrity.
Scope
Staff supervision and development: Yes
Decision making: Creates policy and resolves problems
Travel: Up to 50%
Flex Designation: Anywhere
$131k-185k yearly est. 60d+ ago
Sr. IT Business Analyst (Pricing/Promos)
Harbor Freight Tools 4.4
Harbor Freight Tools job in Calabasas, CA
The Sr. IT Business Analyst is responsible for large scale enterprise level business and systems analysis functions supporting his/her assigned applications. Apply proven analytical, communication and problem-solving skills to help maximize the benefit of IT investments, turning functional business requirements into effectively designed solutions. This includes gathering and analyzing data in support of business cases, leading system projects for business units, partnering with business leaders, building systems requirements, providing application support, and managing external software vendors.
Essential Duties and Responsibilities
Manage the daily performance and operation of enterprise-level software applications
Perform the following duties: budgeting, quality control, research, purchasing of assets or software, contract negotiation and management
Act as a liaison between technology teams, support teams, business units, and senior management
Collaborate with project managers, solutions architects and project sponsors to determine project scope and how to execute multiple projects
Meet with decision makers, systems owners, and end users to define business requirements, and systems goals, and identify and resolve systems issues
Document functional business requirement and interpret into system designs
Define reporting and analytical tools for application monitoring
Analyze and determine root-cause for reported system issues
Conduct research into on emerging application development software products, languages, and standards in support of procurement and development efforts
Define and utilize standard templates to accurately and concisely write requirement and functional specifications
Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
Prepare and deliver reports, recommendations, or alternatives that address existing and potential problem areas in IT systems across the organization
Lead the planning, design, development, and deployment of new applications, and enhancements to existing applications
Work independently on projects and analysis
Act as the main point of contact and IT partner for the assigned business unit(s)
Coordinate and perform in-depth tests, including system, integration, and customer acceptance, for modified and new systems, and other post-implementation support
Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary
Define and mange a roadmap for all of the applications within scope
Maintain reference documentation for audit purposes
Perform other duties as assigned
Scope
Supervisory Responsibility - None
Nights and weekends - As required
Travel - As needed
$115k-146k yearly est. 21d ago
Retail Stocking Supervisor
Harbor Freight Tools 4.4
Harbor Freight Tools job in Orange, CA
A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do! This role is perfect for you if you have recent leadership experience and are passionate about a career in retail.
The anticipated rate for this position is $22.00 per hour depending on location, knowledge, skills, education and experience. This position is also eligible for a monthly bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 152 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 64 hours per year unless otherwise required by law.
Respectful schedules during operating hours of 6am - 10pm.
Why You'll Love it:
* People First Culture
* Respectful scheduling
* Paid time off
* Bonus opportunity
* Associate Discounts
* Company Matched 401(K)
* Medical/Dental/Vision Insurance
* Additional Benefits including HAS, discounted gym membership, EAP and more!
* Closed on Thanksgiving, Christmas & Easter
* Clear path to promotion & continuous leadership development
* Stable employment with growing company
What You'll Do:
* Ensure and model professional customer service
* Maintain a safe, clean, and organized store
* Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
* Lead, coach, and develop others
* Serve as Leader on Duty as scheduled
* Other duties as assigned
Requirements
Who You Are:
* Must be at least 18 years old.
* 1 year experience in retail leadership role.
* Ability to communicate clearly with customers and associates in person, e-mail, and telephone.
* Ability to intermittently lift, push and/or pull up to 50 pounds, and stand/move for entire shift.
* Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
* Physically able and willing to become certified to operate a forklift in accordance with IIPP. (Injury, and Illness Prevention Program)
* Open availability with the ability to work evenings, weekends, and holidays. Adherence to attendance policy is necessary.
$22 hourly 6d ago
Director, Merchandising Strategy & Operations
Harbor Freight Tools 4.4
Harbor Freight Tools job in Calabasas, CA
The Director of Merchandising Strategy and Operations is responsible for helping define, prioritize, and drive the Merchandising department's highest-impact initiatives, while ensuring resources and budget are aligned to support the department's fiscal-year objectives. This role partners closely with the EVP of Merchandising and senior merchandising leaders to establish department priorities, KPIs, OKRs, and operating plans, and to ensure investments are directed toward the initiatives that matter most.
The Director serves as a strategic operator and financial steward for the department, translating strategic priorities into executable plans, aligning headcount and discretionary spending, and ensuring initiatives are properly funded and resourced. This role leads to complex, cross-functional special projects and drives operational rigor across merchandising.
In addition, the Director leads and develops a team of highly experienced strategy and operations professionals who support major initiatives, drive efficiencies, and act as force multipliers for the organization. The role requires strong leadership, structured thinking, financial acumen, and the ability to influence senior stakeholders.
Overall, the Director is accountable for ensuring that Merchandising priorities, resources, budget, and execution remain tightly aligned with broader company goals.
Duties and Responsibilities
Partner with the SVP of Merchandising and senior leaders to define and operationalize the department's strategic priorities, KPIs, OKRs, and fiscal-year focus areas 10%
Own the development, management, and tracking of the Merchandising department's operating budget, ensuring spend is aligned to strategic priorities and delivers measurable value 10%
Lead annual and in-year planning processes, including budget planning, headcount planning, and initiative funding decisions 5%
Drive department-wide strategic initiatives and special projects requiring a high level of strategy, structure, and project management, often spanning multiple functions 10%
Align resources across initiatives, balancing headcount, external spend, and timelines to ensure focus on the highest-impact work 5%
Partner with Finance to monitor budget performance, forecast risks and opportunities, and support variance analysis and corrective actions 5%
Own the operating rhythm for the department, including prioritization frameworks, initiative tracking, executive reporting, and escalation of risks and trade-offs 5%
Lead, develop, and mentor a team of senior strategy and operations professionals responsible for driving complex initiatives and operational improvements 15%
Establish governance, processes, and decision frameworks to improve execution discipline, financial rigor, and efficiency across the Merchandising organization 5%
Develop and maintain analytical tools and dashboards to track progress against strategic initiatives, KPIs, financial targets, and budget adherence 5%
Identify and deliver opportunities to improve cost efficiency, eliminate redundancy, and redeploy resources toward higher-value initiatives 5%
Conduct regular reviews of major initiatives to assess progress, ROI, risks, and outcomes, and recommend course corrections as needed 5%
Manage and reprioritize workloads across initiatives to reflect changing business needs, budget constraints, and leadership direction 5%
Assess systems, tools, and processes to ensure scalability and cost-effectiveness as the merchandising organization and business continue to grow 5%
Serve as a trusted thought partner to senior leaders, providing clear insights, financial perspective, and structured recommendations to support decision-making 5%
Scope
Staff supervision and development: Yes
Decision making: Supports and collaborates on process development and resolves problems; provides data for decision support; provides consultation or expert advice
Travel: Up to 25%
Flex Designation: Anywhere
$140k-203k yearly est. 15d ago
Manager Trainee
Menard 4.2
Ontario, CA job
Make BIG Money at Menards!
Extra $3 per hour on Sat/Sun
Store Discount
Profit Sharing
Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
Flexible Scheduling
Medical Insurance and Dental Plans
On-the-job training
Advancement Opportunities
Promote-From-Within Culture
Start Building your Career with Menards Today!
Are you looking to start an exciting and rewarding career in Retail Management with a growing company? Our Manager Trainee Position is a paid, full-time, hands-on training program designed to develop and prepare you for the world of Menards Management.
As you progress through the Manager Trainee program, your General Management team, Department Managers, and Store Team Members will work alongside you to develop your understanding of our business and help prepare you to take on a management role in the near future!
Endless Career Advancement Opportunities
Menards success relies on our promote-from-within culture that is filled with home-grown leaders that have completed the Manager Trainee program. Upon completion of the program, you will be eligible to promote to any of our 330+ Store Locations, Corporate Office, Manufacturing Facilities, and Distribution Centers!
Are you….
Motivated! Have a Passion for Excellence! Innovative! Driven! Goal Orientated!
Do you have…
Outstanding Customer Service skills?
Ability to lead and develop a team?
Leadership experience or a Business-related degree preferred
If so, start building your career right away! Apply today!
We are now hiring with immediate openings and excited to help you begin your Menards career!
$40k-50k yearly est. 60d+ ago
California Supervisor (Part-time)
Barnes & Noble Education 4.5
Torrance, CA job
Introduction
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
Overview
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.
Responsibilities
A Supervisor should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver. As a Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service. You will help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions. You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; help enforce loss prevention procedures; and ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound.
Expectations:
Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Help resolve customer issues and complaints and escalating problems to the management team when necessary.
Assist in the daily operation of the store in partnership with the management team and act as the Manager-on
Duty in the absence of the manager or at satellite locations.
Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
California Pay Transparency Information (Only applicable in California stores):
Pay: Part-time Supervisor pay range $20.00/hour.
Benefits available include:
Get paid sooner! Daily Pay earned wage access is available to all store employees
Employee Discount
Paid sick time (accrued based on time worked)
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
Commuter Benefits
Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
2+ years' experience in a retail setting preferred.
High school diploma/GED preferred.
Outstanding customer service skills to match customers to products that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$20 hourly Auto-Apply 54d ago
Contact Center Associate
Harbor Freight Tools 4.4
Harbor Freight Tools job in Calabasas, CA
Our Contact Center Associates provide an exceptional customer experience through phone and email communication by providing order information, product information, troubleshooting, issue resolution, and general customer support. Our Contact Center Associates have excellent communication skills and a strong desire to serve customers. They thrive on problem solving, thinking outside the box, and issue resolution.
Essential Duties and Responsibilities
Customer Experience
Deliver friendly and helpful service
Demonstrate professionalism
Actively listen and express empathy
Navigate ambiguity
Overcome obstacles
Identify solutions
Operational Execution
Proficient in all assigned areas of responsibility
Accurate and timely completion of workload
Implement feedback and coaching
Drive for continuous improvement
Follow standard operating procedures
Adhere to company policies
Primary Duties:
Assist customers through phone and email:
Basic product support
Parts identification and ordering
Web order support, including order status, cancellations, and returns
Issue resolution
General questions
Meet or exceed goals:
Call and email audit Steps of Service
Sincerely greet the customer
Evaluate the customer's needs
Resolve the issue
Validate the customer's satisfaction
Express appreciation
Availability
Call tag rate and accuracy
Including pertinent information, such as item # and detailed notes
Survey transfer rate
Other duties as assigned
Additional Duties:
Engage in continuous improvement environment:
Demonstrate self-awareness and humility
Implement coaching and feedback
Strive to improve individual and team KPI's
Shared Duties:
Customer Experience:
Service Level
Customer Satisfaction
Engage in a great place to work
Operational Execution
Adherence to schedule
Follow policy and procedures
Commitment to continued learning and self-development
Success Drivers
Friendly:
Rebounds from setbacks quickly
Establishes sincere connection with those they interact with
Successfully resolves challenges with a positive outcome
Flexible :
Learns quickly when facing new or unfamiliar problems
Supports and adapts to change
Enjoys the challenge of unfamiliar tasks
Action Oriented
Takes efficient and independent action on tasks
Invests significant effort on all tasks
Acts promptly on issues that are new or particularly challenging
Composure
Stays calm and professional under pressure
Successfully manages frustration and anxiety in high-stress situations
Utilizes empathy and understanding to defuse customer dissatisfaction
Customer Focus
Strives to deliver an exceptional customer experience every time
Consistently prioritizes customers and addresses customer needs
Invests time with customers and enjoys positive relationships
Asks open ended and thorough questions to understand customer priorities
Effective Communicator
Communicates clearly and ensures understanding; adapts approach to match the audience
Communicates professionally and respectfully
Expresses genuine interest and concern when serving customers
Scope
Staff supervision and Development - No
Travel - N/A
Location - Remote from anywhere within the continental U.S.