Hard Rock Hotels jobs - 33 jobs

The incumbent in this position is responsible for maintaining the grounds of the entire property; informs management of landscaping issues, maintains the appearance and cleanliness of the property providing preventative maintenance of grounds. Responsible for the seasonal upkeep of exterior grounds and maintaining the hardscape of the property. Responsibilities Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Assists Facilities workers regarding preventative maintenance and the proper cleaning and safe operation of equipment. - Clean, maintain and remove trash from parking lot and entrances. - Power wash exterior surfaces - Monitor irrigation systems and outdoor lighting. - Assists in the maintenance and watering of flower beds, plant areas, planters, and hanging baskets. - Shovel, clear or apply snow melt to entrance areas and walkways. - Operates Mule and other light equipment in hauling materials and removing debris. - Maintains building and grounds appearance to company standards. - Attends and participates in meetings, completing follow-up as assigned. - Performs work regularly and predictably. - Other duties as assigned. Qualifications This knowledge and these abilities are typically acquired through the completion of a high school diploma or GED. - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations. - Drivers of company vehicles must have a valid driver's license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock. - Must successfully pass background check. - Must successfully pass drug screening. - Must be twenty-one (21) years of age.

The incumbent in this position is responsible for greeting guests and arranging for prompt seating. The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock Casino service standard Responsibilities -Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere. - Provides information on all aspects of Hard Rock Casino services and facilities to guests. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction. - May provide clean china, silverware and glassware upon request from customers. - May sets up tables with dishes, linen, flatware, etc. - Attends to customer's needs/requests, i.e., refilling beverages, condiments. - Assists wait staff with tray service as needed. - Attend and participate in meetings, completing follow up as assigned. - Perform work regularly and predictably. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be 21 years of age. KNOWLEDGE OF: - Excellent customer service skills. - Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. ABILITY TO: - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. - Be flexible to work varying shifts and time schedules as needed. - Ability to communicate effectively with all levels of employees and guests. - Ability to restock needed materials and retrieve dropped items.

The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department. Responsibilities Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Implements and ensures compliance with approved company policy and supervises the operation of slot machines and performance of slot personnel during assigned shift. Assists in the selection, supports and ensures adequate training, supervision, evaluation, and equitable treatment of slot personnel. Strives to meet revenue goals by ensuring maximum guest service; ensures adequate staffing levels to meet these goals and remain within established budget. Knowledge of all ERGC regulations as well as Hard Rock‘s internal controls, policies, and procedures. Responsible for any new programs implemented by the department and be held accountable to meet the criteria set forth by management. Oversees all aspects of slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments. Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable regulations, internal policies and procedures. May work in the capacity of a Slot Guest Service Representative. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. This position spends time on the slot floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Observe and direct actions of subordinates/trainees. Review and comprehend all necessary documentation. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of guests and team members of the organization. Apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. Work with computers. Work with large amounts of cash Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a through a minimum of 1 year supervisory experience. Prior slot experience and Gaming industry experience strongly preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations Must successfully pass background check. Must successfully pass drug screening. Additional Details KNOWLEDGE OF: Pertinent federal, state, and local laws, codes, and regulations. Hard Rock operations and slot related machinery. Policies and procedures as well as knowledge of and ability to identify various cheating techniques. Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Rocksino games, as well as ensuring compliance with Gaming/Lottery commissions. The incumbent is also responsible for providing extraordinary service to both the internal and external guest. Responsibilities Creates an atmosphere that induces guests to make Hard Rock Rocksino Northfield Park their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. Ensures that procedures and proper controls are affected to protect counted receipts. Conducts a mechanically assisted count of the contents of the bill validator boxes. Maintains awareness of changes and/or problems which may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor. Counts and reconciles total funds to ensure the integrity of the count. Transfers the corresponding documentation to the Accounting Department on a daily basis. Prepares funds, with proper documentation for transfer of funds to the Cage Department. Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks. Qualifications Education and/or Experience Requirements: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as two months on-the-job training. Additional Requirements: (Licenses, Certifications, Testing, etc): Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations Must successfully pass background check. Must successfully pass drug screening. Must be twenty one (21) years of age. Knowledge of: Cashiering or banking operations. The Gaming/Lottery industry, including principles and practices of a capital and operations budget. Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. Financial and budgeting control skills. 10-Key calculator. Ability to: Communicate effectively with coworkers and management. Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency. Communicate effectively with coworkers and management. Count and separate varying denominations of vouchers and currency. Be flexible to work varying shifts and time schedules as needed. This position spends time on the floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Interpret and explain policies and procedures. Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. Additional Details Position is Part time 6:00am start time - end times are determined based on the daily workload, no definite end of shift. Hourly rate: $20 Must be able to work weekends with off days being during the week. Team members are represented by the union. Must be able to obtain Ohio Casino Gaming license.

The incumbent in this position is responsible for being the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Supervisor, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician. Responsibilities Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Continuously provides team members with verbal recognition, direction, and support; monitors/coaches team members on performance, compliance with procedures and workload; Listens to comments, criticisms, and feedback from customers, team members and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance. Communicates with team members to keep them informed or restaurant, regional, and corporate procedures; communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen. Trains and empowers team members to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards; Ensure team members follow safety, sanitation and security procedures. Creates and modifies the weekly work schedule to accommodate team members, volume or other emerging trends. Informs management of team members who fail to meet standards to maintain a high quality workforce; communicates with team members to keep them informed or restaurant, regional, and corporate procedures; communicates with other managers (including the use of the Manager's Log) to ensure that assigned cleaning duties of retail store were completed up to standard. Greets team members as they begin their shift to promote an atmosphere; prepares The Rock Shop and team members for shift and ensures the restaurant is ready to open according to standards. Updates & maintains the Rockin' Retail class, taught regularly to all FOH staff. Schedules breaks and zone assignments for Retail team members during the shift. Opens & closes the retail store (with another manager in the building); completes Opening and/or Closing Checklists. Balances staffing levels and labor costs to achieve a cost-effective plan for running restaurant; monitors and controls labor using established methods to meet goals. Evaluates condition of equipment and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary. Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage. Builds business/market share by thinking of new ways to promote company and new programs that will bring in business, and by participating in local events to increase sales and profits. Design visual merchandise displays in order to increase foot traffic and sales. Observes team members while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience. Conducts retail inventory and retail product Pull Lists to fill in back stock. Double checks RSA banks and deposits at checkouts before manager validates and enters into safe. Posts All-Access and team member financial reports and other information regarding sales performance; monitors team members' behavior and checks retail count balances. Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store; supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Other duties as assigned. Qualifications ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations. Must successfully pass background check. Must successfully pass drug screening. Must be 21 years of age. KNOWLEDGE OF: Basic mathematical skills. Excellent customer service skills. Microsoft Word and Microsoft Excel. Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. Additional Details ABILITY TO: Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of team members and guests. Remain calm in a hectic, fast-paced atmosphere. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Restock needed materials and retrieve dropped items. Use a cash register. Distinguish between different denominations of currency and make correct change. Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator. Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for the daily audit of cage, slot machines, and non-gaming revenue areas. Responsibilities Creates an atmosphere that induces guests to make Hard Rock Cincinnati Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service Performs daily audit of cage, slot machines, and non-gaming revenue areas. Investigates and reports discrepancies determined through audit process to the Casino Controller Prepares information and reports for the Casino Controller in a manner to ensure compliance with Gaming/Lottery commission and Company policies and procedures. Maintains accurate records and files pertaining to daily audits of areas of responsibility. Anticipates ongoing changes, problems, and opportunities in order to maintain effective systems and procedures. Assists the Revenue Audit Supervisor on various special projects. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Qualifications This knowledge and these abilities are typically acquired through the completion of high school. Some college preferred in the area of accounting. Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations. Must successfully pass background check. Must successfully pass drug screening. Must be twenty one (21) years of age. Additional Details The Gaming/Lottery industry, including principles and practices of a capital and operations budget. The following office systems: Microsoft Office Word and Excel, and other accounting systems. 10-Key calculator. Sound interpersonal judgment and decision-making skills. Financial systems and proficiency with spreadsheet software. Audit functions. Regulatory requirements. ABILITY TO: Preform basic mathematical problems. This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Review and comprehend all necessary documentation. Perform effectively in a fast-paced environment. Effectively perform multiple tasks. Interface professionally with business contacts and guests. Communicate effectively with coworkers, and management. Be flexible to work varying shifts and time schedules as needed. Interpret policies and procedures. Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. Ability to maintain confidentiality, understanding the potential impact on the department.

The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for the daily audit of cage, slot machines, and non-gaming revenue areas. Responsibilities Responsibilities: Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service Performs daily audit of cage, slot machines, and non-gaming revenue areas. Investigates and reports discrepancies determined through audit process to the Casino Controller Prepares information and reports for the Casino Controller in a manner to ensure compliance with Gaming/Lottery commission and Company policies and procedures. Maintains accurate records and files pertaining to daily audits of areas of responsibility. Anticipates ongoing changes, problems, and opportunities in order to maintain effective systems and procedures. Assists the Revenue Audit Supervisor on various special projects. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Qualifications Qualifications: This knowledge and these abilities are typically acquired through the completion of high school. Some college preferred in the area of accounting. Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations. Must successfully pass background check. Must successfully pass drug screening. Must be twenty one (21) years of age. Additional Details KNOWLEDGE OF: The Gaming/Lottery industry, including principles and practices of a capital and operations budget. The following office systems: Microsoft Office Word and Excel, and other accounting systems. 10-Key calculator. Sound interpersonal judgment and decision-making skills. Financial systems and proficiency with spreadsheet software. Audit functions. Regulatory requirements. ABILITY TO: Preform basic mathematical problems. This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Review and comprehend all necessary documentation. Perform effectively in a fast-paced environment. Effectively perform multiple tasks. Interface professionally with business contacts and guests. Communicate effectively with coworkers, and management. Be flexible to work varying shifts and time schedules as needed. Interpret policies and procedures. Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. Ability to maintain confidentiality, understanding the potential impact on the department.

Maintains the cleanliness and sanitation of the buffet area, including all tables. Restocks the dining area and side stations with tableware, flatware, utensils, condiments and linen. Always maintain adequate supplies in the side station when the venue is open. Responsibilities Complete opening and closing side duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Stock ice and paper supplies Monitor cleanliness of guest floor corridors and clears floor of all table and trays Retrieve tables/ trays from guest floor corridors always taking guest safety into account Breakdown all dirty trays & carts (organized by trash, china, glass and silverware) Maintain par stocks of food (condiments etc.), china, glassware and silverware in the BOH on daily basis Restock refrigerators & freezers in work area daily Complete weekly clean schedule of IRD equipment Maintain cleanliness of work areas throughout the shift. Practicing clean as you go Notify management of any maintenance repair issues Complete any additional reasonable requests by management Check with supervisor before leaving at end of shift Qualifications Minimum six (6) months of related experience preferred Able to work a varied work schedule to include nights, weekends, and holidays. Must have excellent communication skills. Additional Details WORK ENVIRONMENT: Duties and responsibilities are typically performed in a professional kitchen setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. DISCLAIMER: This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.

The Steward is responsible for maintaining kitchen work areas and food & beverage equipment and utensils in clean and orderly condition. The Steward is a vital support to the cafe, in ensuring the supplies and tools are ready and available to serve the guests. #IndeedCincy Responsibilities Scrape food from dirty dishes and wash them by hand or place them in racks or on conveyor to dishwashing machine. Wash pots, pans, and trays. Sweep and mop kitchen floors. Wash worktables, walls, refrigerators, and meat blocks. Segregate and remove trash and garbage and place it in designated containers. Steam clean or hose out garbage cans. Transfer supplies and equipment between storage and work areas. Load or unload trucks picking up or delivering supplies and food. Assist chefs with dish-up meals as needed Polish any silver or plate ware as needed. Maintain established cleaning schedule of kitchen and storage areas so that they are presentable at all times. Ensure all dirty linens are retrieved; sort linens for washing. Remove all trash from the kitchen and place in dumpsters. Participate in ‘deep clean' and ‘preventive maintenance' programs. Maintain presence during peak traffic periods. Communicate with other employees to ensure that Guest and employee requests and issues are addressed as needed. Maintain proper control of keys and electronic key cards. Report any hazards, damage, or needed repairs. Monitor and control product, supply and labor costs using established methods to meet goals. OTHER FUNCTIONS Maintain effective communication with all staff provide recognition to others. Participate in meetings with staff to learn about incentive programs, new products and procedures, special events, etc. Ensure a healthy and safe work environment for co-workers and Guests. Resolve Guest complaints using Cafe procedures. Create a positive environment in which all employees have the ability to maximize their potential. Listen to comments, criticisms, and feedback from Guests, employees and managers to gain an understanding of strength and opportunity to improve personal/cafe performance. Work as a team to ensure we exceed guest expectations. Participate in Sound Check meetings on each shift. Always smile and offer a warm greeting to all. Present a professional image to employees, guests, and clients of the Cafe. Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Cafes unique. Operate ethically to protect the image of Hard Rock. Utilize programs designed to help Save the Planet. Perform duties in accordance with company standards, policies, and guidelines, Federal and State Regulations. Perform additional duties as requested by Kitchen Manager(s). This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications Job Requirements include: MINIMUM High school degree preferred and/or previous work experience in service for at least 1 year. Ability to effectively deal with internal customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Formulate and apply appropriate course of action for routine or familiar situations. LANGUAGE SKILLS Comprehend and use basic language, either written or spoken, to communicate information and ideas. Ability to read and comprehend simple instructions, short correspondence and memos. Multiple language abilities preferred, basic English required. SKILLS Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Excellent time management, organizational and follow-up skills. Has the ability to set priorities, organize time, demonstrate initiative and work independently. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of Ability to sit for extended periods of Ability to make repeating movements of the arms, hands, and Ability to express or exchange ideas verbally and perceive sound by Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 Ability to turn or twist body parts in a circular Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy

Under the direction of Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest oriented demeanor at all times. #IndeedCincy Responsibilities Responds as necessary to all medical emergencies and requests for aid. Minimizes risk to persons and property while protecting company assets. Renders medical assistance as needed or requested. Maintains inventory of medical equipment. Safeguards company assets, including employees and guests. Prepares detailed reports as required. Escorts chips and cash as required. Addresses any individual found in areas not authorized. Escorts guests and team members as directed or requested. Collects and transports drop boxes to the storage/holding area. Monitors entrances and employee entrance to ensure no one under 21 years of age enters the casino. Controls and monitors the assigned post to minimize risk and ensure a safe environment for guests and team members. Maintains order on property in conjunction with local law enforcement agencies. Manages calls, computer, and radio traffic associated with the dispatch function. Any and all other job duties as assigned. Qualifications 21 years old at time of employment Minimum 3 years' experience as an EMT, paramedic, or U.S. military medic in public, private, or military service. High School diploma or GED Must possess or be able to attain an EMT-B certification Must possess a valid driver's license Must possess HEP-B series immunizations Must possess the ability to interact in a professional manner with the general public. Must possess investigation skills. Must possess excellent written and verbal communication skills. Must possess excellent customer and employee relations skills. Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts. Must be able to work varied shifts, weekends, and holidays as needed. Must possess the ability to speak distinctly and persuasively. Must present a well groomed appearance. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Must possess the ability to effectively work with all Hard Rock Cincinnati Casino departments as required. Additional Details Ability to obtain a Gaming Occupational License within the State of Ohio

Role Responsibilities: Maintain and repair buildings' HVAC systems, including replacing worn or defective parts, such as motors, switches, fuses, contacts, wiring, etc. Understand Building Automation Systems and have the ability to identity problems and present proactive solutions. Working knowledge of DDC controls Measures superheat temperatures and make superheat adjustments. Operate refrigerant recovery equipment, vacuum pumps, charging equipment and service gauges. Replaces burned out light bulbs, checks electrical circuits, repair dimmers, refrigeration controls and contacts. Ability to use volt, ohm meter and read electrical schematics. Ability to wire motors and motor controls. Fabricates office partitions, doors, cornices, counters, panel walls and ceilings. Performances all maintenance necessary to keep all locks and locking devices in functional and safe operating condition. Installs, connects and tests sanitary plumbing fixtures, fire sprinklers, hydraulics, refrigeration, various gases, steam and other pressure systems. Performs water-testing treatment for boilers and chillers. Perform preventative maintenance work orders according to the schedule and plan. Complete and submit paperwork in a timely manner, so that the CMMS can be properly updated, Taking ownership of inventory and ordering of spare parts and materials in a timely manner. Responsibilities 5 years of journey-level experience Must be able to read, write, speak and understand English. Must be able to get along with co-workers and develop team work. Must present a well-groomed appearance. High school diploma or equivalency certificate is required, five or more years of mechanical experience, including electrical, plumbing, carpentry required; or equivalent combination of training, education, and experience. Preferred Universal CFC certification as well as city/county/state license(s) and/or certification(s) as needed. Must possess a valid driver's license. EPA certification (for refrigerant handling) Qualifications WORK ENVIRONMENT: The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. DISCLAIMER: This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise. Additional Details MUST BE 21 years of age

Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service. #IndeedCincy Responsibilities Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met. Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations. Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems. Recommends adjustments to departmental procedures to more effectively service the guest. Resolves problem situations to ensure total guest satisfaction. Prepares daily reports and promotes effective communication both internally and with other departments. Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems. Resolve guest problems/requests to ensure total customer satisfaction. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Perform other duties as assigned. Qualifications This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate's Degree preferred. Additional Details Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Review and comprehend all necessary documentation. Ability to use a typewriter, 10-key, computer, etc. Ability to review reports and observe activities subordinates. Present ideas and information in a clear manner. Perform well under pressure.

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for overseeing and supervising the activities of the Count Room to ensure the integrity of currency and voucher counting derived from the games, as well as ensuring compliance with Gaming commission. Responsibilities (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and Acts as a mentor to team members to provide superior guest service. Hires, trains, evaluates, motivates, and, when necessary, terminates Count Room personnel in accordance with Hard Rock policies and procedures. Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. Ensures that procedures and proper controls are affected consistently implemented to protect counted receipts. Maintains close control over all activity in the Count Room by awareness of changes and/or problems which may affect the security of the currency in the Count Room. Schedules Count Room personnel and obtains signatures daily for the Gaming/Lottery commission. Observes count, reviews count slips and reconciles total funds to ensure the integrity of the count. Transfers receipts to the Cashier's Office and the corresponding documentation to the Accounting Department daily. Supervises the count and packaging of currency delivered to the Count Room from the bank at the order of the Cashier's Office. Operates within the department budget. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. NON-ESSENTIAL JOB FUNCTIONS Attend seminars when needed. Qualifications (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a minimum of three years' cashiering or banking experience, or related experience. Management experience required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain valid licenses / certifications per Federal, State and Virginia Lottery. Must successfully pass background check. Must successfully pass drug screening. Must be at least twenty-one (21) years of age. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Prior experience in the Gaming industry strongly preferred. KNOWLEDGE OF: Cashiering or banking operations. The Gaming industry, including principles and practices of a capital and operations budget. Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. Financial and budgeting control skills. 10-Key calculator. ABILITY TO: Communicate effectively with coworkers and management. Observe and direct actions of subordinates. Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency. Communicate effectively with subordinates, coworkers, and management. Count and separate varying denominations of vouchers and currency. Motivate and direct the performance of subordinates. Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experiences Interpret and explain policies and procedures.

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit ***************** Responsibilities The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Taking guests' orders . Running food. Handling cash & other forms of payment. Making proficient sales transactions - using a point-of-sale system. Properly checks I.D.s - for guests who appear to be under 30 years old. Demonstrating responsible alcohol service. Demonstrating impeccable product knowledge. Suggestive selling - using proven techniques. Answering questions - accurately and politely. Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. Maintaining a clean & organized station - including pre-bussing & table maintenance. Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. Demonstrating knowledge of all table/station numbers. Directing guests to areas & restrooms. Creating memorable experiences. Entertaining guests to create “Raving Fans. ” Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS High School diploma or GED equivalents. Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this). SKILLS Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS Must be at least 21 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) - check with the person interviewing you to ensure you meet these requirements. Practicing all general safety standards. Maintaining a well-groomed appearance (“having a plan”). Following all uniform guidelines. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement. Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description. Additional Details Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer

** Open Interviews** Wednesday, December 17th from 1:00pm until 4:00pm Located in the Green room on the Casino floor Under the direction of the Cage Shift Manager and Supervisor, the incumbent is responsible for controlling and accounting of transactions for the cage windows and general cashiering windows. Performs high volume cash and non-cash transactions for our guests and internal customers in a courteous, accurate, and timely manner. Responsibilities Responsible for the imprest bank issued. Perform guest and in house monetary transactions. Balance and issue imprest banks issued to F&B and Hotel team members. Enter patron transactions into the company computer system accurately. Prepare paperwork, balance sheets and documents in accordance with the NJ Gaming Regulations and within the guidelines of Internal Controls. Transfer cash, chips and checks between cages and/or departments in an accurate and efficient manner. Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation. Apply accurate transaction and balancing practices. Participate in the daily cage reconciliation process. Comply with Federal Title 31 laws. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Promote positive public/team member relations at all times. Maintain a clean, safe, hazard-free work environment within area of responsibility Performs all other duties as assigned. Qualifications High School diploma or equivalent and six (6) months of cash handling experience required. Cage operations experience preferred. Ability to add, subtract, multiply and divide by fractions, whole numbers and decimals. Additional Details Work Envronment: The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. DISCLAIMER: This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.

Responsibilities include, but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming's Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game. Responsibilities ESSENTIAL JOB FUNCTIONS: May include but are not limited to: Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures. As called upon, explains aspects of various games to gaming patrons. Processes all cash and maintains proper handling and accounting for assigned property items. Maintains familiarity with other gaming and entertainment/service activities for the guests, in order to provide information and correct answers to questions. Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department. Qualifications QUALIFICATIONS: Prefered two (2) years experience as a Table Games dealer required Must be proficient in Blackjack, and at least one of the following games: Craps, Roulette, Pai Gow/Baccarat. Must be able to successfully pass an audition displaying adequate table games skills for Blackjack and/or Craps, Roulette, Pai Gow/Baccarat and all carnival games or be willing to learn all carnival games within the first 90 days of employment. Must be able to deal two primary games with a high level of proficiency and must possess excellent customer service and talent relation skills. Must possess a certificate of completion from an accredited Gaming School or equivalent. Must have knowledge of Seminole Gaming's Compliance and Regulations, as well as Policies & Procedures. Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. WORK ENVIRONMENT: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. Must be able to lift up to 50 pound. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

The incumbent in this position is responsible for under the direction of restaurant management, establishing the preparation and presentation of beverages including tasting, product specification, and sanitation. Responsibilities Essential duties include, but are not limited to: Offers customer demonstrations and samples using brewing equipment Promotes positive customer relations; effectively explains menu items, handles guest complaints Prepare and serve beverages in accordance with established standards set by restaurant management Ensures that production and storage areas are maintained in accordance with city and state health department codes Promotes positive public/employee relations at all times Maintains a clean, safe, hazard-free work environment within area of responsibility. Other duties as assigned. Qualifications Minimum six (6) months of related experience required Able to work a varied work schedule to include nights, weekends, and holidays. Must be computer literate. Ability to read and understand all policies and procedures. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Must be able to complete standard forms and reports. Have excellent written and verbal communication skills. Be flexible and adaptable to change. Be team-oriented and enjoy working with and assisting people. Able to exercise judgment on an independent basis. Be articulate and possess a professional appearance and demeanor. Additional Details ABILITY TO: Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Be flexible to work varying shifts and time schedules as needed. Ability to communicate effectively with all levels of employees and guests. Ability to restock needed materials and retrieve dropped items. Use a cash register. Distinguish between different denominations of currency and make correct change. Read ticket totals, total credit vouchers and log checks. Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator. Duties and responsibilities are typically performed in a restaurant in a fast-paced environment, with constant exposure to general public and excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. Must be able to work at a fast pace and in stressful situations. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Under the direction of the Count Room Manager, the incumbent, either personally or through subordinates, is responsible for the collection, sorting, counting and recording of gaming results and the overall operation and maintenance of the Soft Count Room and currency counting equipment. Reporting to the Casino Cage Manager, the Count Room Supervisor manages the day-to-day operation and personnel of the Count Room. Responsibilities Assures customer service standards are always exceeded and all count room personnel are committed to excellence in the performance of their assigned duties. Delegates daily job assignments to Count Room employees. Supervises the preparation of the Slot Cash Storage Box Report and the Master Game Report and supporting documentation. Orders and maintains inventory of operating supplies. Recommends training as necessary for Count Room representatives in both customer service and technical areas. Ensures key control procedures are adhered to at all times. Maintains compliance with the casino control commission regulations and company policies and procedures. Assures each count team and drop pick-up team is appropriately staffed and the drop is collected and counted in the most efficient manner or the cash box and drop box pick-up and count is conducted in the most efficient manner. Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed. Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed. Respond to and handle employee complaints (grievances) in a timely and efficient manner. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Weighs, counts, wraps and records slot drop according to procedure. Sorts, counts and records contents of table game drop boxes according to procedure. Verifies quantity against records. Transfers coin from hard count room to coin storage room. Prepares bank deposits of coin. Wraps bank purchases of coin. Responsible for general upkeep of hard and soft count room. Repairs and maintains count room equipment. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Qualifications Knowledge, Skills & Abilities Proficiency in Microsoft Office products. Must be able to perform basic math calculations. Must possess excellent interpersonal skills, verbal and written communication skills and be a team player. Adding machine, computer terminal operation and currency counting machine skills required. Prior money handling and coin room experience preferred (bank, casino, sales, etc.). Must be able to read, write, speak and understand English. Basic mechanical repair ability preferred Education and Experience High school diploma or equivalent required. Three to five years Count Room experience preferred. A minimum of two years supervisory/management experience required. Required Certification/License Ability to obtain a Gaming Occupational License within the State of Ohio Additional Details Physical Demands and Work Environment Physical Requirements N/A Occasional Frequent Constant Standing X Walking X Sitting X Climbing X Crawling X Kneeling X Squatting X Bending X Reaching X Lifting: (indicate pounds) From ground level X To waist X Over chest X Over shoulders X Over head X Carrying (indicate pounds) X Pushing (indicate pounds) X Pulling (indicate pounds) X Working below waist X Working below mid-thigh X Working below knee X Eye/hand coordination X Near vision X Fair vision X Color recognition X Hearing X Manual dexterity X Bi-manual dexterity X Fine motor skills X Gross motor skills X Other X Environmental Factors Yes No Working outside X Working inside X Working alone X Working closely with others X Excessive cold/heat/humidity/dampness X Noise/vibrations X Smoke X Working above ground X Working below ground X Working with chemical/solvents/detergents X Working on uneven surfaces X Operating moving equipment or vehicles X Working around machinery or moving equipment X Climbing on scaffolds or ladders X Working under hazardous conditions X

Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. Responsibilities Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play Responsible for knowing all policies & procedures of the specific table game he/she is supervising. Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale. Works diligently to support the Hard Rock culture and team philosophy throughout the property. Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same. Promotes positive public relations and creates an enjoyable atmosphere for all customers. Amicably resolves customer related problems in a fast paced environment. Ensures the protection of customer's rewards and credit lines. Complies with all departmental and Company Policies including Hard Rock's business ethics guidelines. Complies with all regulatory requirements. Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Creates and ensures a fun-filled, entertaining and exciting environment. Perform other duties as assigned. Qualifications Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. Work Environment: While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.