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Hardware and software technician skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Robert Rucker,

Robert Rucker

Below we've compiled a list of the most critical hardware and software technician skills. We ranked the top skills for hardware and software technicians based on the percentage of resumes they appeared on. For example, 11.0% of hardware and software technician resumes contained technical support as a skill. Continue reading to find out what skills a hardware and software technician needs to be successful in the workplace.

15 hardware and software technician skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how hardware and software technicians use technical support:

Provided telephone customer service functional and technical support, troubleshooting and diagnosed hardware and software problems.
Perform Hardware and software upgrades, troubleshooting and any miscellaneous technical support in a corporate environment.

2. Software Installation

Here's how hardware and software technicians use software installation:

Prepared computers for professional use including hardware assembly and software installation.
Coordinated hardware and software installations and upgrades to ensure work is performed within the bounds of company policy.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hardware and software technicians use customer service:

Managed multiple retail locations dealing in customer service with computer repair.
Developed a loyal clientele by providing the highest level of customer service & satisfaction via a consistent and strong work ethic.

4. Desktop Support

Here's how hardware and software technicians use desktop support:

Improved desktop support efficiency by thoroughly documenting all procedures.
Provided desktop support for various companies in New York Metro area.

5. Network Printers

Here's how hardware and software technicians use network printers:

Performed refresh of personal computers, adding network printers, and configuring Windows software.
Design and Implement: Hewlett Packard Enterprise Network Printer upgrade and replacement project.

6. Laptop Computers

Here's how hardware and software technicians use laptop computers:

Diagnose and repair computers and printers including PC's and laptop computers, dot matrix and laser printers.
Fix Department Configured MS Office, Outlook and other application software onto laptop computers.

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7. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how hardware and software technicians use software issues:

Documented software issues and customer concerns for product enhancements.
Provided superior hands-on support and troubleshooting for hardware and software issues escalated by the first level support team.

8. Remote Desktop

Here's how hardware and software technicians use remote desktop:

Assisted Users via Remote Assistance and Remote Desktop with any problem the user encounters.
Updated client computers at different campuses via Remote Desktop Application.

9. PCS

Here's how hardware and software technicians use pcs:

Performed operating System Compatibility, Network, and Performance test suites on Intel-based servers and PCs.
Place warranty service calls with vendors on problem PCs and laptops with related hardware issues.

10. Software Systems

Software system is a system of components that form the software part of a computer. The major categories of software systems include application, programming, and system software.

Here's how hardware and software technicians use software systems:

Researched, identified and communicated design problems encountered during programming phases and specific problems during the implementation of new software systems.
Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.

11. Computer System

Here's how hardware and software technicians use computer system:

Assisted customers over-the-phone and/or remotely to install/troubleshoot software and/or hardware for their computer systems.
Repaired computer systems and other peripheral equipment.

12. Windows XP

Here's how hardware and software technicians use windows xp:

Installed and upgraded Windows 9x/Me, Windows 2000 Professional, Windows NT 4.0 Workstation, Windows XP, and Linux.
Served as part of team that migrated over 1,000 users from Windows XP to Windows 7 image.

13. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how hardware and software technicians use database:

Helped develop organizational database to provide efficiency in day to day operations.
Updated, maintained and administered database utilizing multiple websites and services.

14. Mac OS

Here's how hardware and software technicians use mac os:

Integrated Mac OS X (10.8.x) with Active Directory.

15. Video Cards

Here's how hardware and software technicians use video cards:

Performed hardware component installations of memory, modems, network cards, hard drives, video cards and other hardware devices.
Install every component or upgrade system to customer specification, hard drives, memory, video cards and optical drives.

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What skills help Hardware And Software Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on hardware and software technician resumes?

Robert Rucker

Lecturer, Arizona State University

Being articulate/communicative is a real positive - being able to write up a coherent report is a big plus.

What soft skills should all hardware and software technicians possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

What hard/technical skills are most important for hardware and software technicians?

Dr. Thomas Gilbar Ph.D.

Chair and Lecturer, University of West Florida

There are quite a few hard/technical skills that are important for Computer Engineers. We've found a lot of managers are looking for comfort in a variety of programming languages, including C++, C#, Java, Python, etc. Also, try to have a background in a variety of operating systems (certainly windows and mac, but also having experience on Apple iOS, Android, and even Linux will give you a leg up on the competition). Having at least some experience in data/cyber security is also important these days. On the hardware side, programming and applying microcontrollers and VHDL/Verilog programming are extremely important. VLSI design is also a nice addition to skill sets, though in most cases, not a deal-breaker. Circuit and electronic design are also very important skills to supplement your microcontroller skills.

What hardware and software technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young hardware and software technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a hardware and software technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of hardware and software technician skills to add to your resume

The most important skills for a hardware and software technician resume and required skills for a hardware and software technician to have include:

Technical Support
Software Installation
Customer Service
Desktop Support
Network Printers
Laptop Computers
Software Issues
Remote Desktop
PCS
Software Systems
Computer System
Windows XP
Database
Mac OS
Video Cards
Routers

Peripheral Equipment
Network Connectivity
Linux
Software Support
Software Problems
Desktop Computers
Network Issues
Network Hardware
POS
Windows Server
TCP/IP
Lan
VPN
Windows NT
Novell
SCCM

Unix
Ethernet
Level Support
Computer Software
CPU
Lotus Notes
Software Upgrades
Customer Support
Cable Management
Computer Equipment
Bios
Proprietary Software
Technical Problems
DNS
Technical Issues
DOS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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