Hardware support specialist job description

Title: Hardware Support Specialist

Location: Remote in the U.S.

ICS is hiring an IT Hardware Support Specialist to deliver great service to customers using their B2B software solutions; coupled with complementary hardware. The ideal candidate will have experience with Red Hat Linux, Networking Routers, NAS s, and other technical troubleshooting. We are looking for team players who can embrace the customer service philosophy to ensure they continue to provide unparalleled customer service!

WHAT YOU LL DO:

• Provide inbound phone support for hardware/software support issues from external customers
• Troubleshoot technical server, system, networking, desktop, and application issues and recommend or perform actions to correct problems via phone calls and email
• Record data from conversations or emails in a ticketing system
• Ensure NAS devices are working correctly on a daily basis
• On a rotating basis, technicians are required to provide after-hours support, this includes weekends. When assigned to after-hours support technicians are responsible for correcting technical issues through phone calls and email.

WHAT YOU LL NEED:

• Experience within a Technical Support role in a call center environment to support external customers
• Associate s Degree preferred or equivalent combination of education and relevant experience of at least two years with technical support.
• Superior Customer Service Skills
• 2+ year of experience with any of the following: Red Hat Linux, Networking Routers, NAS s
• Must be able to lift at a minimum of 50lbs.
• Knowledge of these things is a plus: SonicWalls, AWS, Red Hat Linux, Synology s NAS, Laser & Impact Printers
• Experience within Automotive or Dealership Management Software (DMS) is a plus!.
• Able to work occasional weekend rotation.

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

Under the direction of the CRP Manager, performs activities concerning maintenance of equipment and machinery in the Central Refill Pharmacy. Under limited supervision, ensures efficient and reliable operation of all machinery, including but not limited to electrical, pneumatic, mechanical, PLC and computer controlled in the CRP.
Essential Functions:

- Under general supervision, performs tasks in support of Central Refill Pharmacy equipment/systems and operations, including conveyor and sortation equipment.- May be required to work in emergency situations during off hours and on weekend shifts.- Performs inspections and adjustments of equipment.- Reads and interprets blueprints, specifications, operation and maintenance manuals and other documents to determine proper operation.- Troubleshoots and problem solve under normal and abnormal situations.- Operates, adjusts and analyzes various pieces of equipment through use of computers and microprocessor based devices.- Tests newly installed machines and equipment to ensure fulfillment of contract specifications.- Performs other duties as necessary.- Supervisory Responsibilities: This job has no supervisory responsibilities.- Corporate Compliance Accountability: Consistently supports the precepts of Corporate Compliance and Principles of Responsibility by maintaining confidentiality, protecting the assets of the organization, acting with integrity, reporting observed fraud and abuse and complying with applicable state, federal and local laws and program policies and procedures.

Basic Qualifications:

Experience

• Minimum three (3) years of related experience.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Valid California Drivers License.

Additional Requirements:

• Competent to operate microprocessor based devices.

• Capable of performing maintenance, troubleshooting, and repair of conveyer systems, electrical distribution, A-Frame and PLCs.

• Must possess a working knowledge of pneumatic distribution, compressors, electric motors, and variable frequency drives.

• Journeyman level field service experience in industrial electrical.

• Understanding of preventive maintenance and work order system, preferably MP2.

• Working knowledge and ability to perform duties of all trade classifications including electrical, pneumatic and conveyors.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other incumbents of the organization.

• Ability to regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds.

• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Knowledge/experience in pneumatically controlled conveyor systems preferred.

• Electrical Certificate preferred.

Notes:

• Start and end of shift are variable.

COMPANY: KAISER

TITLE: Hardware Support Specialist - Pharmacy

LOCATION: Downey, California

REQNUMBER: 1107752

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.