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Hardware support specialist skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Anthony Baron,

Anthony Baron

Below we've compiled a list of the most critical hardware support specialist skills. We ranked the top skills for hardware support specialists based on the percentage of resumes they appeared on. For example, 16.7% of hardware support specialist resumes contained hardware support as a skill. Continue reading to find out what skills a hardware support specialist needs to be successful in the workplace.

15 hardware support specialist skills for your resume and career

1. Hardware Support

Here's how hardware support specialists use hardware support:

Maintain and exceed average call metric statistics for hardware support team including call handling times and first call resolution.
Transferred to Atlanta in 1997 and was promoted to a position in new Hardware Support group.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how hardware support specialists use technical support:

Provided remote technical support to auto dealership customers.
Provided technical support to car dealerships who used ERA/IGNITE, a dealership management software and purchased hardware service agreements.

3. Computer System

Here's how hardware support specialists use computer system:

Consulted with Network and Application support staff to determine best practices for efficient and reliable support of computer systems.
Install new computer systems to users and labs, and perform data transfers.

4. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how hardware support specialists use linux:

Executed onsite server installations and upgrades: Windows Server 2003, SCO/Unix, AIX and Linux.
Maintained system integrity and functionality utilizing extensive troubleshooting techniques on UNIX, Linux, and Windows based systems.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how hardware support specialists use phone calls:

Position taking customer phone calls related to hardware and software failures.
Answer phone calls and emails, meeting the SLA requirements Resolve and/or re-assign all Help Desk requests.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hardware support specialists use customer service:

Utilized quick and efficient troubleshooting skills, great customer service, project planning and coordination with clients.
Provided customer service for all software and hardware problems.

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7. Remedy

Here's how hardware support specialists use remedy:

Maintained call history using the Remedy Action Request System to track and monitor all hardware related issues.
Responded to tickets and Change requests using BMC Remedy ticketing system.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how hardware support specialists use pos:

Acted as the POS representative to the Atlas CRM project and trained hundreds of call screeners and managers on the software.
Participated in the initial setup and upgrades store infrastructure including network, server, POS software, and other hardware configuration.

9. Microsoft Windows

Here's how hardware support specialists use microsoft windows:

Performed preventative maintenance on IBM compatible computers Performed software troubleshooting with Microsoft Windows [ ]
Migrated 6,000 Microsoft Windows 7 user files to Microsoft OneNote displaying images instantly when opening folders that improved accessibility.

10. Customer Support

Here's how hardware support specialists use customer support:

Improved the quality and user functionality of the Dow Jones Customer Support website resulting in increased customer usability and satisfaction.
Provide all activities associated with troubleshooting customer support issues, selling retaining repair coordination, billing and general customer support.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how hardware support specialists use troubleshoot:

Worked with users to troubleshoot printing, scanning, computer, network, and server system issues.
Installed, configured, and troubleshoot PC's, peripherals, printers, and other applications.

12. Remote Desktop

Here's how hardware support specialists use remote desktop:

Follow ITIL Service Desk Operations, Use of Remote Desktop Protocol to control customers computers and fix problems.
Provided remote desktop-based support for networking setup, troubleshooting and configuration.

13. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how hardware support specialists use os:

Support Win XP, Win 7 and OS X with network connectivity issues.
Installed Apple Server with Deploy Studio to harvest OS X Images.

14. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how hardware support specialists use computer equipment:

Travel to All Concrete Batch Plants and Quarries to maintain printer and computer equipment.
Assist in Maintaining Corporate Computer Equipment and keeping GPS Status equipment repaired.

15. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how hardware support specialists use software support:

Provided hardware and software support for clients running a custom Windows-based retail floor-covering management application.
Provided Software support for PC platforms: Novell (2.x, 3.x, & 4.1), DOS, & Windows.

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What skills help Hardware Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on hardware support specialist resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all hardware support specialists possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for hardware support specialists?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What hardware support specialist skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young hardware support specialists need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a hardware support specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of hardware support specialist skills to add to your resume

The most important skills for a hardware support specialist resume and required skills for a hardware support specialist to have include:

Hardware Support
Technical Support
Computer System
Linux
Phone Calls
Customer Service
Remedy
POS
Microsoft Windows
Customer Support
Troubleshoot
Remote Desktop
OS
Computer Equipment
Software Support

Workstations
ITIL
Level Support
SLA
VPN
Mac
Hardware Problems
Windows Server
Remote Locations
Windows XP
Unix
NT
Software Issues
QA
User Accounts

SAN
Blackberry
Laser Printers
DNS
Pc
Desktop
Network Hardware
Desk Support
Lan
Novell
Help-Desk Support
Technical Assistance
Troubleshot

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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