Hardware support technicians help maintain and repair a company's hardware systems, such as desktops, motherboards, and more. They help install new computer systems for a company, troubleshoot any hardware issues, and monitor the system for any problems.
It goes without saying that hardware support technicians need to know a lot about installing and repairing all kinds of hardware components. They need to be familiar with many different operating systems, from Mac to Linux, as well. But hardware support technicians can't spend their days buried in their keyboards. They also need to provide excellent customer service to colleagues with computer issues.
Hardware support technicians are in high demand in retail, local government offices, and any other workplace where there are complicated computer systems to maintain. On average, they earn $39,352 a year. In order to get hired, most hardware support technicians need to have some practical experience providing IT support. Some even have bachelor's degrees in computer science or a related subject
There is more than meets the eye when it comes to being a hardware support technician. For example, did you know that they make an average of $21.45 an hour? That's $44,616 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many hardware support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a hardware support technician, we found that a lot of resumes listed 26.2% of hardware support technicians included hardware, while 11.4% of resumes included technical support, and 5.1% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the hardware support technician job title. But what industry to start with? Most hardware support technicians actually find jobs in the technology and retail industries.
If you're interested in becoming a hardware support technician, one of the first things to consider is how much education you need. We've determined that 39.6% of hardware support technicians have a bachelor's degree. In terms of higher education levels, we found that 3.8% of hardware support technicians have master's degrees. Even though some hardware support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a hardware support technician. When we researched the most common majors for a hardware support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on hardware support technician resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a hardware support technician. In fact, many hardware support technician jobs require experience in a role such as technical support specialist. Meanwhile, many hardware support technicians also have previous career experience in roles such as computer technician or help desk analyst.