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A hardware technician is typically in charge of providing technical support to clients or employees, ensuring efficiency and client satisfaction. In a company setting, a hardware technician is responsible for performing initial assessments on computer hardware, troubleshooting, diagnosing problems, and providing step by step solutions to solve the issues. They may also perform corrective repairs on problems and conduct regular maintenance checks to ensure the quality of equipment. Furthermore, as a hardware technician, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Hardware Technician Responsibilities

Here are examples of responsibilities from real hardware technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Manage all customer network equipment including routers, switches, WLC's, AP's, and firewalls.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Work to troubleshoot OS and hardware issue on many computers and peripherals.
  • Test and troubleshoot: reset bios and perform power-on-self-test on servers and PCs, perform power on tests on various electronics.
  • Update LAN spreadsheets with appropriate computer information.
  • Build high end computers for use in Linux clusters.
  • Administer and support LAN equipment, users and applications.
  • Configure Janus readers and RF control boards for optimum performance.
  • Configure network routers, wireless network access points and VPN tunnels.
  • Connect the Ethernet cable from the digital phone to the personal computer.
  • Design and implement a documentation system to track all LAN and audio wiring.
  • Fix all VPN issues with staff and members whom are working remotely and/or out of state.
  • Build specialize interconnecting cables (fiber optic, serial, Cat5E, Cat6, RF etc . )
  • Install and configure PCs, laptops, and printers and conduct training for users on their new equipment.

Hardware Technician Skills and Personality Traits

We calculated that 6% of Hardware Technicians are proficient in Customer Service, Technical Support, and Network Printers. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Hardware Technicians that have these skills listed on their resume here:

  • Customer Service, 6%

    Demonstrated leadership by coordinating production, customer service and internal support activities.

  • Technical Support, 5%

    Coordinated with technical support for unusual technical issues not resolved by hardware replacement.

  • Network Printers, 5%

    Configured and customized network printers.

  • Desktop Support, 5%

    Provided computer, telecommunication and desktop support for ministry-wide resources consisting of approximately 2,000 people.

  • Test Equipment, 4%

    Conducted over 200 equipment authentications contributing to a complete and accurate inventory of electronics equipment and test equipment.

  • Switches, 4%

    Maintain government and/or vendor-manufactured telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.

Some of the skills we found on hardware technician resumes included "customer service," "technical support," and "network printers." We have detailed the most important hardware technician responsibilities below.

  • Customer-service skills can be considered to be the most important personality trait for a hardware technician to have. According to a hardware technician resume, "computer support specialists must be patient and sympathetic" hardware technicians are able to use customer-service skills in the following example we gathered from a resume: "build, upgrade, and configure new pcs for customers. "
  • While it may not be the most important skill, we found that many hardware technician duties rely on listening skills. This example from a hardware technician explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways hardware technicians are able to utilize listening skills: "performed computer hardware and software installations; represented deutsche bank in a professional and business-like manner and communicated effectively. "
  • Problem-solving skills is also an important skill for hardware technicians to have. This example of how hardware technicians use this skill comes from a hardware technician resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "solved hardware problems and answered questions over the phone and email. "
  • A hardware technician responsibilities sometimes require "speaking skills." The responsibilities that rely on this skills are shown by this resume excerpt: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows how this skill is used by hardware technicians: "edited technical training presentations created in powerpoint by non-native english-speaking engineers based in cairo. "
  • Yet another important skill that a hardware technician must demonstrate is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. This is clearly demonstrated in this example from a hardware technician who stated: "possess outstanding customer service skills including interpersonal, communication, reading and writing. "
  • See the full list of hardware technician skills.

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    What Information Technology/Support Technicians Do

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

    In this section, we compare the average hardware technician annual salary with that of an information technology/support technician. Typically, information technology/support technicians earn a $2,260 lower salary than hardware technicians earn annually.

    Even though hardware technicians and information technology/support technicians have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, network printers, and switches in the day-to-day roles.

    These skill sets are where the common ground ends though. A hardware technician responsibility is more likely to require skills like "technical support," "desktop support," "test equipment," and "rf." Whereas a information technology/support technician requires skills like "troubleshoot," "desk support," "phone calls," and "remote desktop." Just by understanding these different skills you can see how different these careers are.

    Information technology/support technicians tend to make the most money in the technology industry by averaging a salary of $53,210. In contrast, hardware technicians make the biggest average salary of $48,180 in the technology industry.

    On average, information technology/support technicians reach similar levels of education than hardware technicians. Information technology/support technicians are 2.6% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Technician Support Tier?

    A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

    The next role we're going to look at is the technician support tier profession. Typically, this position earns a higher pay. In fact, they earn a $7,038 higher salary than hardware technicians per year.

    A similarity between the two careers of hardware technicians and technician support tiers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "technical support," and "desktop support. "

    But both careers also use different skills, according to real hardware technician resumes. While hardware technician responsibilities can utilize skills like "network printers," "test equipment," "switches," and "rf," some technician support tiers use skills like "lan wan," "phone calls," "cisco ios," and "tier ii."

    It's been discovered that technician support tiers earn higher salaries compared to hardware technicians, but we wanted to find out where technician support tiers earned the most pay. The answer? The technology industry. The average salary in the industry is $62,098. Additionally, hardware technicians earn the highest paychecks in the technology with an average salary of $48,180.

    When it comes to the differences in education between the two professions, technician support tiers tend to reach similar levels of education than hardware technicians. In fact, they're 0.6% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

    How a Student Information Technician Compares

    In learning institutions, a student information technician is typically in charge of handling information systems, ensuring data security and accuracy. Their responsibilities include installing and upgrading systems, providing technical support in different areas, managing software and hardware, and devising strategies to keep student information safe and secure. They may also assist employees in troubleshooting, repairs, and coordinating information as needed. Furthermore, as a student information technician, it is essential to monitor the progress of all systems, conduct maintenance checks, and perform corrective measures quickly and efficiently.

    The third profession we take a look at is student information technician. On an average scale, these workers bring in lower salaries than hardware technicians. In fact, they make a $14,524 lower salary per year.

    While looking through the resumes of several hardware technicians and student information technicians we discovered that both professions have similar skills. These similarities include skills such as "technical support," "software applications," and "computer system," but they differ when it comes to other required skills.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a hardware technician is likely to be skilled in "customer service," "network printers," "desktop support," and "test equipment," while a typical student information technician is skilled in "gpa," "data entry," "java," and "sharepoint."

    Student information technicians are known to earn higher educational levels when compared to hardware technicians. Additionally, they're 5.7% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.

    Description Of an Information Technology Technician

    An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.

    Now, we'll look at information technology technicians, who generally average a higher pay when compared to hardware technicians annual salary. In fact, the difference is about $1,180 per year.

    While their salaries may vary, hardware technicians and information technology technicians both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "technical support," and "network printers. "

    Each job requires different skills like "desktop support," "test equipment," "rf," and "laptop computers," which might show up on a hardware technician resume. Whereas information technology technician might include skills like "troubleshoot," "desk support," "sql," and "java."

    In general, information technology technicians make a higher salary in the finance industry with an average of $66,881. The highest hardware technician annual salary stems from the technology industry.

    The average resume of information technology technicians showed that they earn similar levels of education to hardware technicians. So much so that the likelihood of them earning a Master's Degree is 2.0% more. Additionally, they're more likely to earn a Doctoral Degree by 0.1%.