Harlem United jobs - 20 jobs

The Intake Coordinator will be responsible for promoting the Health Home program and building relationships that encourage new enrollments. This role involves engaging with providers across various sectors of the healthcare industry, with a specific focus on social services. The Intake Coordinator must possess in-depth knowledge of Harlem United's services and will conduct presentations on the Health Home services at community-based organizations and community meetings. The primary responsibility of the Intake Coordinator is to enroll between 35 and 40 new clients each month and supervise two to four peers who will also conduct intakes. The Intake Coordinator will track monthly enrollment targets, train peers to complete enrollment forms, and research new organizations to partner with to promote and offer the Health Home program services. Essential Job Functions Develop strategies and best practices for promoting the Health Home Program in the Community. Develop a comprehensive understanding of healthcare services available in New York City to effectively engage potential partners. Complete a minimum of 35-40 Health Home intakes each month. Keep up with the competitive landscape and key developments within the healthcare industry to develop outreach strategies. Distribute marketing materials and identify, coordinate, and participate in community events to raise awareness about the Health Home program. Oversee a team of 2-4 peers who will assist in achieving the monthly intake target. In collaboration with the Data Manager, complete the peer's care plan. Ensure timely completion of peers' timesheets. Train peers on the intake process and effective promotion of the Health Home program within the community. Check EPACES and MAPP portals to verify clients' Medicaid eligibility. Screen incoming referrals to confirm eligibility and appropriateness. Complete intakes. Ensure all intake packages contain all required forms for enrollment. Respond to emails and phone calls in a timely manner. Report any missing documentation findings to the Data Manager. Follow up on referrals made to the Health Home for enrollment. Follow up on internal referrals made by the clinic/internal programs. Participate in Bi-weekly supervision. Other Responsibilities Complete additional tasks assigned by the supervisory team to ensure the smooth operation of the Health Home program. Collaborate with other team members to identify areas for improvement in program processes and participant care. Participate in training and development opportunities to enhance professional skills relevant to the role. Education and Certification Associate's Degree required and 2+ years of sales or marketing experience (in non-profit preferred). Special Skills and Knowledge In addition to the responsibilities listed above, the ideal candidate should possess most or all of the following attributes: Ability to manage multiple tasks and meet deadlines independently. Comfortable outreach to clients across various facilities serving high-need populations, such as homeless shelters, women's shelters, soup kitchens, drug rehabilitation facilities, multiservice centers, churches, and mobile resource centers. Proficient in Microsoft Word, Excel, and Outlook for documentation and reporting. Ability to collaborate positively and supportively with team members, demonstrating a strong team player attitude. Excellent time management, communication, and organizational skills. Bilingual in English and Spanish is preferred.

Unit: Programs Department: Youth Services Reports to: Coordinator, Training and Capacity Building Classifications: Exempt, F.T. (YSD) The Training and Capacity Building Specialist is responsible for developing, facilitating, and assessing internal and external trainings that promote cultural humility, trauma-informed care, and best practices to inform professional development opportunities for supporting LGBTQIA+ youth by HMI staff and community partners. Essential Functions: % Time Role Description 65% Training and Capacity Building Services * Workshop development and facilitation, including: * Design and deliver dynamic, interactive training modules for youth-serving professionals, educators, healthcare workers, and institutional partners. * Facilitate workshops on topics such as LGBTQIA+ cultural competency, trauma-informed care, anti-racist practices, harm reduction, and inclusive youth engagement. * Assess training impact using feedback surveys, pre/post-tests, and outcome assessments to continuously improve effectiveness. * Support onboarding of new HMI staff through culturally relevant and equity-centered orientation sessions. * Conduct training coordination and logistics, including: * Securing and procuring in-person training spaces or setting up virtual sessions using the agency's meeting software * Managing pre and post-training material distribution * Tracking and recording attendance data in Salesforce and sharing reports with the data team * Maintaining an organized database of training participants for funding compliance and future communications * Engage in outreach and engagement efforts, including: * Conduct continuous outreach to expand training participation, engaging with Community-Based Organizations (CBOs), NYC Department of Education, Licensed Masters/Clinical Social Workers (for NYSED CEU trainings), and other adult learners. * Conduct and share consistent, monthly training and capacity building communication, such as a newsletter * Promote training opportunities through social media and interagency communications * Stay current with trends in public health, adolescent development, and LGBTQIA+ best practices. 10% Programmatic Direct Service Work closely with other HMI departments and staff to support ongoing programs and services 1. Outreach and engage youth during Program Common Hours (3:30pm - 7:30pm). 2. Prepare for and facilitate weekly ad-hoc group-based activities for general programming, as needed. 3. Perform general staff duties, such as Café duty, general event set-up/breakdown, etc. 4. Participate and assist with general HMI agency-wide events. 15% Administrative & Other Duties Track youth member enrollment/activities and contractual requirements, and prepare reports and paperwork requested as needed by agency or funders. 1. Maintain client-level data, including follow-up notes and referral logs. 2. Maintain group-level documentation, including sign-in sheets and session summaries in Salesforce 3. Document, code, and enter data for program analysis. 4. Submit all necessary documentation to Data Coordinator(s). Participate in professional development trainings As needed Other duties as assigned by supervisor. Knowledge, Skills, and Abilities Required: * Bachelor's degree in education, health education, public health, or related human services field. * Experience navigating community networks and engaging in partner efforts to expand profewsional development opportunities for adult learners. * Experience facilitating group discussions and managing a variety of small and large group dynamics. * Experience planning and implementing workshops and trainings. * At least two years experience working with at-risk adolescent and LGBTQ populations, as well as diverse youth populations in an urban setting from various cultures, intersections, and backgrounds. * Ability to exercise independent judgment when appropriate; strong decision-making skills. * Strong oral and written communication skills. * Computer Skills: Strong with proficiency in Microsoft Word and Outlook; familiarity with Salesforce, Microsoft Teams, spreadsheet/database applications. * Bi-lingual (Spanish-English) skills a plus. Working Conditions: * Work at 2 Astor Place, NYC * Standard Hours are Mon - Fri, 12:00 PM - 8:00 PM, with an hour lunch break; occasional schedule changes for outreach work and events.

The Care Manager has overall day-to-day responsibility for coordinating the activities of the care team for clients with complex medical and/or psychiatric conditions and for facilitating clients' access to the full range of medical and psychosocial services efficiently and effectively. The Care Manager is mainly responsible for coordinating medical care by receiving inpatient and ER admissions of targeted clients. In addition, the Care Manager is responsible for visiting clients during inpatient stays and participating actively in discharge planning and care transition activities. The position currently follows a hybrid schedule. Essential Job Functions The following duties are mandatory requirements of the job: Complete intakes, assessments, reassessments, and develop care plans. Conduct home visits and community follow-ups to monitor services and the client's status. Participate in case conferences with other providers. Attend supervisory meetings. Maintain contact with the client's extended family and informal support networks. Escort clients to/from service provider appointments when necessary. Monitor the client's progress in utilizing services. Conduct care coordination with providers/family for written individualized care plans. Work closely with the interdisciplinary care team, including PCP, psychiatrist, therapist, residential services, and substance abuse treatment program. Review the client's intake assessment and use the identified needs to coordinate completing the care plan. In conjunction with the client, the Care Manager is responsible for identifying potential barriers to care and possible resolutions. Conduct outreach to clients via phone and home visits to review care plan goals. Evaluate medication compliance and assess potential barriers to adherence; ensure medication reconciliation is current. Contact clients on discharge from inpatient services and ER or within 24 hours and ensure any follow-up for transitional care. Outreach to clients to facilitate keeping scheduled appointments; arranges for metabolic and periodic preventive screening. Ensure that clients and caregivers know test results by facilitating a discussion between the client and physician as necessary. Coordinate services between the client and extended care team providers to ensure that the integrated care plan is fully implemented. Regularly reviews client information from care team members to identify clients requiring outreach and engagement. Provide or arrange self-management/ wellness education to peers and other support groups in the language the client/family prefers. Organize and participate in the case of conferences periodically, as necessary. Review benefits, entitlements, and housing with the client/family and assist in the application process. Follows up as required to ensure services are approved. Responsible for providing a successful/billable core service to all clients in your caseload. Assist in crisis intervention.OTHER RESPONSIBILITIES The following duties are to be performed as assigned by the supervisor: Participate in CQI activities. Participate in conferences, workshops, and other professional development activities to maintain licensure and remain professionally current with advances in the field of expertise. Participate in multidisciplinary task forces, committees, and projects. Perform other related duties to maintain your caseload in compliance with the Health Home lead's policy and procedures. Minimum qualifications Education: Associate's degree in Social Services with two to three years of relevant experience. Experience: Preferably 1-3 years of experience in healthcare, social work, case management, or discharge planning. Special skills and knowledge Excellent computer skills necessary. Able to use word processing, spreadsheet, and database programs as required by the position. Excellent oral and written communication skills. Excellent interpersonal skills. Good problem-solving, decision-making, and judgment skills. Must read, write, and speak English to the extent required by the position.

The Enhanced Harm Reduction Specialist is responsible for providing an array of mobile-based harm reduction services to marginalized, street-based populations including people living with HIV, people who actively use and inject drugs, people with Hepatitis C, people who engage in sex work, and people experiencing homelessness. This position provides safer use supplies, personal care items and pantry, health education, and assistance with referrals. Overdose prevention education is conducted on a regular basis to all clients with a history of substance use. Mobile services are conducted utilizing a team approach in collaboration with testing, navigation, mobile medical services, outreach, and behavioral health staff in the department. This position is also responsible for driving the mobile units and assisting with vehicle maintenance. Services are conducted utilizing a harm reduction approach that supports the client in identifying their own goals around substance use and safer sex. We support clients who are actively using, those who use occasionally, and those who are in recovery. Essential Job Functions Support syringe exchange services in accordance with state, city, and agency regulations: Monitor disposal of syringes being returned into the sharps container and count replacements Distribute safer injection supplies Safeguard inventory Adhere to needle stick prevention guidelines Conduct street-based outreach in an effort to engage and recruit clients into services; this includes conducting outreach with an integrated team in locations where our populations are visible and in need of services, distribution of materials and information about services; Conduct a range of support and outreach activities, including but not limited to the following: Provide relevant, accurate, and appropriate risk reduction information via counseling and education, distributing literature and outreach supplies, safer sex supplies, hygiene kits and explaining how supplies may be used to reduce risk; Conduct individual and group overdose prevention trainings; these trainings help people recognize, prevent, and treat an opioid overdose; Coordinate referral to patient navigation/medical services. Initiate referrals to additional social support services; Provide Risk Reduction counseling and Education relating to HCV prevention and treatment, overdose prevention, substance use and safer sex; Provide Hepatitis and health care coordination to appropriate clients; Make referrals as needed to low threshold medical services, substance use treatment, mental health services, case management, housing services, food pantry, benefits, emergency needs and other services; Discuss PrEP and PEP with all HIV-negative individuals who are interested in additional HIV prevention options. Make referrals as appropriate to patient navigators. Conduct a range of activities with community members and businesses to foster good community relations and lessen fears of program activities in the neighborhoods served by the program including: Providing information about program services Asking how the program can serve the community Asking what services are needed but currently lacking Networking with community members Conduct surveys to assess relevant trends in the community so the program may be adapted to meet the continually changing needs of the community. Other Responsibilities Maintain all paperwork and submit on-time to Program Director. Drive program vehicles and other vehicles as needed. Maintain vehicle maintenance and upkeep, including timely reporting to supervisor of any problems with the vehicle (i.e. leaks, oil, break flasher, inspection, registration etc.) Completing daily vehicle logs and keep vehicle clean and ready for the next shift. Ensure vehicles are sufficiently stocked with program supplies and paperwork on a daily basis to ensure supply needs are met. Driver (staff) will make a list of any supplies need it for the next day at the end of the day. Attend trainings, service planning sessions, and other activities to ensure the provision of the most up-to-date and culturally appropriate services. Maintain the highest level of professionalism at all times. Participate in data-driven and clinical supervision, as well as departmental, divisional, and staff meetings. Other related duties as assigned Education and Certification Valid New York State driver's license required. Special Skills and Knowledge Experience working with street-based populations, such as people who use drugs, people experiencing homelessness, and sex workers. Bilingual in Spanish a plus. Knowledge of harm reduction and the risks associated with injection drug use and sexual health. Ability to listen to and communicate clearly and respectfully with people who use drugs, community members, peers, volunteers and agency staff. High level of self-motivation. Commitment to working as a member of a team. Able to work with a team with different attitudes and personalities. Flexibility and willingness to work outdoors, including inclement weather conditions, and weekends as needed.

The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United's Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations Set up shower area and welcome area at the beginning of service and break down at the end of the day. Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery. Ensure shower stalls are prepared and sanitized before each shower guest. Maintain and track inventory of essential service items, such as cleaning products and equipment. Client Engagement and Reporting Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc. Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely. Engage with clients receiving services, assisting them with referrals to additional services as needed. Work with other staff in following safety and de-escalation protocols in working with clients. Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate. Enter service delivery details into online client tracking systems and/or funder databases as required by program. Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements. Engagement with Peers and Volunteers Orient new volunteers, explain procedures, model appropriate interaction with guests. Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings. Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources. Other duties as assigned. Education and Certification This position requires a high school diploma and two years' experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Valid New York State driver's license preferred. Special Skills and Knowledge Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Harlem United is the parent company for Upper Room AIDS Ministry (URAM). URAM provides the healthcare services from the Federally Qualified Health Center located in the heart of Harlem. We provide Primary Care, Specialty Care, Dental Care and Wellness Care to those seeking diagnosis and treatment. All employees of URAM are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service. The Dental Assistant will provide support of the Dental providers in the full range of dental services and oral health education for clients. Dental assisting includes maintenance and organization of dental materials and instruments, patient and laboratory record keeping, and performance and support of clinical procedures. The Dental Assistant will also be responsible for support front desk operations as well as prior authorizations for dental procedures. Essential Duties and Responsibilities Essential duties and responsibilities include, but are not limited to, the following: Accurate initial review of all client assessment forms for completeness Collecting and recording medical and dental histories and patient vital signs Ability to take and mount diagnostic digital radiographs Provide chair side information of dental education and post-operative instructions Ensure complete procedure set-up and breakdown of dental operatories Provide chair side support for clinical providers (four-handed dentistry) Ability to take accurate impressions with various materials and pour up study casts Preparing and sterilizing instruments and equipment using proper infection control guidelines Caring for dental equipment Use of 100% computer technology: data entry and maintenance Assistance with submitting pre-authorizations to dental insurances for procedures Help with ordering dental supplies and maintaining dental equipment inventory Participation in and compliance of all trainings and CQI activities of the dental program Other Responsibilities Deliver excellent customer service reflecting a commitment to caring, courtesy, and respect for all patients upholding the mission of the organization Respect team members Collaborates to achieve the best outcomes for patients Promoting linkages with other service providers within and outside of the agency Assistance to maintain active and archived case records Administrative assistance as needed Conduct outreach activities to dental clinic patients Qualifications/Education/Experience Certified Dental Assistant certificate required. Registered Dental Assistant certificate plus one year of qualifying experience accepted. Additional certificates or training a plus. Special Skills and Knowledge Bilingual (Spanish-English) or (French-English) preferred Excellent organizational skills Superior written and verbal communication skills Ability to work as an efficient team member Consistent professional appearance and attitude Able to provide great patient care Experience working with HIV/AIDS, LGBTQ and Substance abuse population Willingness to accommodate and provide services outside the normal business hours to meet the operational needs of the clinic Basic computer skills (Microsoft Word, Excel, e-mail etc) with ability to learn dental software system Special Requirements The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.

Harlem United is the parent company for Upper Room AIDs Ministry (URAM). URAM provides the healthcare services from the Federally Qualified Health Center located in the heart of Harlem. We provide Primary Care, Specialty Care, Dental Care and Wellness Care to those seeking diagnosis and treatment. All employees of URAM are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service. The incumbent in this job will perform various customer service duties including responding to inquiries, obtaining information, and providing information on Upper Room AIDS Ministry and its services within legal guidelines and agency policies. The primary responsibility is for the intake and registration of clients to the clinic, including insurance verification, fee assessment, and cashiering, presumptive eligibility for Medicaid, referrals, scheduling appointments and data input. The incumbents in this job have routine access to individually identifiable health information including the clients' entire medical records on a need-to-know basis only. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following as well as other duties that may be assigned. • Provide excellent customer service at all times • Engage patient with a warm and friendly greeting • Performs check ins, cancellations and rescheduling of client appointments • Check alerts during check in • Perform compete check outs (i.e adding to recall list or scheduling follow-up) • Ensures accuracy of all client and visit data each day, verifying patient demographics, insurance, homeless status, and visit status daily. • Inputs demographics and insurance information into EMR • Prepare huddle sheets and attend daily huddles • Call to inform patients when wait times exceed one hour • Compete new patient welcome calls • Answers telephones, directs calls and takes accurate messages • Determines nature of patients' visits for appropriate processes • Maintains provider daily schedule for accuracy and correct as needed • Schedules appointments • Registers new patients obtaining the required information and documentation (ie: all client insurance, demographics etc.) • Provide material and introduction to new patents • Confirm if referrals are needed and are eligible • Verifies insurance coverage for all appointments. • Assists patients in understanding their medical coverage; provides assistance with prior authorization for the day's visit if necessary. • Explains Health Center policy including payment of accounts and determines fee for service based on sliding fee schedule • Disseminates information to clients, staff and others as appropriate • Ensures completion and validation of all clients forms and documents including regular updates of information • Creates and maintains electronic patient records including the assignment of chart numbers • Scan required documents in the EMR • Compete HIPPA forms • Release fax machine and distribute to team members • Informs patient of wait times and apologizes for any delay in services • Promote use of patient portal and healthix at each visit • Enroll patents in the patient portal, healthix and ADAP • Refer clients to the referral specialist if necessary for additional information and assistance. • Collects, documents and disburses revenue from patients including credit Cards • Maintains and reconciles an accurate cash drawer daily • Notify patients of connect balance and set up payment arrangements • Communicate important messages to the patents (i.e monthly companion info flu shot etc) • Offer limited set of resources to patients (Human United services and Prepare resource binder) • Listen to and handle complaints or issues • Appropriately escalate complaints or issues to supervisor • Follow-up on referrals to see if their appointments have been kept • Facilitate competition of waiting room surveys/assessments • Obtain simple pre-authorizations for insurance coverage • Active participation in all departmental CQI activities OTHER RESPONSIBILITIES The following duties are to be performed as assigned by the supervisor: • Promoting linkages with other service providers • Establish and maintain archive and active case records • Preparation of data for reports • Referring walk-in sick patients to the nurse for appropriate triage and prioritization • Other duties deemed necessary to achieve the mission of the organization QUALIFICATIONS/EDUCATION/EXPERIENCE • Minimum associate degree in health care related program or equivalent health care related college credits • Certificate in health care discipline (medical office assistant or medical billing) preferred. • 5 years' experience in medical or dental office a must, with 3 years' experience with managed care requirements and medical billing • Strong customer service acumen including customer needs assessment, meeting quality standards, and evaluation of customer service • Ability to communicate and interact with others in a professional and courteous manner. • Well organized paying attention to details • Ability to write simple correspondence • Ability to present information in one-on-one and small group situations • Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. • Ability to read and interpret documents such as safety rules, instructions, and procedure manuals • Proficient in input data on a computer terminal in an accurate and efficient manner • Knowledge of use of common office equipment SPECIAL SKILLS AND KNOWLEDGE In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following: • Basic computer skills (Microsoft Word, Excel, Outlook, etc.) • Experience with electronic medical record, (eClinicalWorks and Dentrix preferred) • Excellent organization skills • Experience working with HIV/AIDS population • Superior written and verbal communication skills • Ability to work as an efficient team member • Willingness to accommodate provider services outside the normal business hours • Bilingual (English/Spanish English/French) a plus Special Requirements The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The ability to work with a moderate noise level in the work environment is required. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.

The Dietitian has overall responsibility for the development and monitoring of all nutritional services of the ADHC. These services include menu preparation, consideration with food preparation staff, and the selection of client meals and snacks. This position functions in a primarily electronic environment and requires proficiency in ‘Windows” based technology. Additional responsibilities include providing nutritional/therapeutic counseling and ongoing nutritional education to participants of the ADHC within specified periods, supervising, and monitoring the nutritional status of clients through written assessments and facilitation of groups. Bilingual (English/Spanish) a plus. Essential Job Functions The following duties are mandatory requirements of the job: 1. Completes an initial client nutritional assessment within five (5) visits and in a period not to exceed thirty (30) days after admission on all new clients. Reevaluates nutritional status of all clients every 180 days and provide Medical Nutrition Therapy (MNT) as necessary. Complete and update care plans for all clients in the ADHC program. 3. Facilitate weekly nutrition group sessions covering a wide range of medical/nutrition related topics, including food insecurity and access, food safety, and healthy eating on a budget. 4. Supervises nutritional planning, food production/preparation, dietary modifications and make all necessary adjustments on weekly menu of the ADHC with food service staff. 5. Contributes to initial and ongoing comprehensive care planning and attends comprehensive care planning meetings, rounds when on site. 6. Provides in-service education to the program staff and volunteers on nutrition related topics and client care. 7. Acts as liaison to external care providers offering guidance on the impact of client's medical conditions and food-drug interactions to optimize nutritional care and outcomes. 8. Maintains client caseload for purpose of coordinating care both within program and with outside case management providers. 9. Ensure the integrity and confidentiality of all patient information in the EHR by not sharing personal username or password with other staff. 10. Ensure the integrity and confidentiality of all patient information in the EHR by exiting the application or locking the system when away from the computer 11. Update the allergy and food preference list monthly to ensure that food service staff is aware of clients' dietary restrictions and preferences. 12. Conduct monthly follow-up with clients seeking assistance in managing weight loss, type 2 diabetes, or other chronic conditions, including those on semaglutide to monitor progress and adjust dietary recommendations, as necessary. Education and Certification Must be registered as a Dietitian from a school accredited by the Academy of Nutrition and Dietetics. Must have Bachelor's Degree in Nutrition from an accredited college or university. Two years' clinical experience in a health setting preferred. Experience in working with populations with HIV/AIDS, mental health, and substance use is desirable. Special skills and knowledge Excellent computer skills necessary. Able to use word processing, spreadsheet, and database programs as required by the position. Excellent oral and written communication skills. Excellent people skills. Good problem-solving, decision-making, and judgment skills. Must read, write, and speak English to the extent required by the position.

The Community Engagement Specialist will be responsible for developing and building relationships that encourage growth to the agency's Health Services. The Community Engagement Specialist will be expected to engage community members and key stakeholders, including other nonprofits and private organizations to increase awareness about accessible health care programs offered by Harlem United. The ideal candidate should have knowledge of NYC social services and eagerness to support community health. Essential Job Functions The following job duties are mandatory requirements of the job: With guidance from the Business Development Manager, execute strategies to support the retention of existing business and pursue leads to expand community access to services. Conduct cold calls and/or visits to social services providers to develop and nurture partnerships that help expand access and education about agency services. Drive agency vehicles to transport clients to appointments. Maintain ongoing tracking of transportation services. Submit weekly reports and ensure data is accurate for real-time reporting. Utilize agency-wide database e-ICare to enter health information that enables reporting and supports continuity of care. Conduct harm reduction patient-centered assessment and provide referrals as needed. Access statewide databases to verify eligibility for Medicaid billable programming. Help market and advertise the agency services at community events and venues. Utilized electronic health records (eCW) to schedule health care appointments. Track and maintain an ongoing record of services provided. Other Responsibilities Research and develop an in-depth understanding of the company's services and staff. Work with technical staff and other internal colleagues to meet consumer needs. Arrange and participate in internal and external client debriefs. Any other duties assigned by Business Development Manager. Education and Certification This position requires 2 years of social services, healthcare, and /or marketing experience. A Bachelor's degree preferred or equivalent combination of work experience required. Valid Driver's license is required. Special Skills and Knowledge In addition to the above listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following: Good project and time management skills. Knowledgeable of excel and comfortable with data systems. Ability to speak a second language Spanish and/or French. Comfortable reaching clients across various facilities that serve high-need populations located in high-need areas, such as homeless shelters, food pantries, drug rehabilitation facilities, multiservice centers, and churches. Strong analytical and organizational skills. Ability to work collaboratively.

The Residential Aide provides support and security for the New Broadway Family Shelter as well as staff coverage. ESSENTIAL JOB FUNCTIONS The following duties are mandatory requirements of the job: Maintains daily logbook, school attendance, visitor, and resident sign-in logs. Conducts hourly inspection of the facility and documents all on the shift report. Welcomes new families that arrive, conducts orientation, and provides house rules. Observes all residents and can recognize signs of substance abuse, child abuse, and criminal activity. Supervises common areas and promotes cleanliness, safety, and adherence to house rules and regulations. Handles incidents using standard operating procedures. Maintains the daily census, records, and provides information to DHS. Maintains excellent telephone skills and transfers calls appropriately. Attends program and agency staff meetings, house meetings, and training sessions as required. Visits multiple units as required and reports all incidents to the Operations Manager. OTHER RESPONSIBILITIES Ability to work effectively with homeless families with a family member who may be diagnosed with mental illness or substance abuse disorder. Crisis management and de-escalation skills. Crib checks are done daily on the 7am-3pm and 3pm-11pm shift. Wellness checks are conducted on each shift: 7am-3pm, 3pm-11pm & 11pm-7am. EDUCATION AND CERTIFICATION The minimum requirement for this position is a High School Diploma or Equivalency (GED). Valid NYS Security Guard License required. Criminal background checks are required. NYS Mandate Reporter Certification. Valid Safety Coordinator (F80) required. Fire Guard (FO2) required. Basic First Aid (required) Driver's License preferred. SPECIAL SKILLS AND KNOWLEDGE Knowledge of safety practices and standards of the organization. Experience working with diverse populations. CPR/ First Aid training required.

Harlem United is the parent company for Upper Room AIDS Ministry (URAM). URAM provides the healthcare services from the Federally Qualified Health Center located in the heart of Harlem. We provide Primary Care, Specialty Care, Dental Care and Wellness Care to those seeking diagnosis and treatment. All employees of URAM are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service. Under the supervision of the Medical Director and in accordance with established policies and procedures, the Internal Medicine Physician delivers high quality comprehensive primary care for homeless, underserved, chronically ill populations including HIV, Hepatitis C, SUD, Diabetes, Heart Disease and other comorbidities. The AIDS institute Guidelines ********************* and the U.S. Preventive Services Task Force (USPSTF) *************************************** are utilized as resources and guides for accepted standards of care. Essential Duties and Responsibilities Essential duties and responsibilities include, but are not limited to, the following: Provides Primary Care, routine and acute care, for both scheduled, same day and walk in appointments Maintains a professional demeanor at all times, including demonstration of sound moral and ethical character, compassion, adherence to all agency standards for dress and decorum Demonstrates proficiency in use of electronic medical record Complies with productivity expectations under the direction of the Chief Medical Officer Initiation of treatment and management of chronic illnesses including, but not limited to, HIV infection, asthma, bronchitis, diabetes, lipid disorders, and hypertension Generates appropriate referrals to ancillary and specialty services Maintains documentation according to standards of the agency and regulatory agencies Documents clinical activities and information Initiation/ changes in treatment Referrals to specialty services, or social based services Prescribing including electronic scripts Documents and locks progress notes within 48 hours of client encounter Ensure timely prescription writing, order, progress notes, and referrals Follows prescribing practices according to agency policy and state regulations May administer medication according to the same procedures and protocols applied to the nursing staff Performs routine diagnostic and therapeutic procedures according to accepted practice standards Interpretation of laboratory studies and follow-up on consultation reports Provide health education and counseling during visits Adheres to regulatory guidelines in regards to compliance, ie, Coding practices. Attends patient care related meetings, as necessary, including but not limited to morning huddles, case conferences Manages coordination of care for individual clients by working with available resources both internal and external to the agency Provide clinical supervision to Advanced Practice Clinicians (PA and NP) as assigned by the Medical Director Provide phone on-call coverage on a rotating schedule Participates in CQI activities Other duties as assigned by the Medical Director Other Responsibilities Participate in Meetings Attends conferences and community based activities, including advocacy efforts to eliminate homelessness, HIV and disparities in care as designated by the Medical Director or designee Participates in Collaborative Activities as designated by the Chief Medical Officer or Director of Clinic Operations Qualifications/Education/Experience EDUCATION AND CERTIFICATION Medical Doctor Licensed to Practice in the State of New York Board Certified OR Board Eligible in Internal Medicine Achieve and maintain HIV specialist status, preferred Accumulate a minimum of 10 specific HIV CME credits throughout the year and a total of 25 credits total per year Possess or obtain within first 90 days of employment a DATA Waiver for Buprenorphine Prescribing authority SPECIAL SKILLS AND KNOWLEDGE In addition to the above-listed job responsibilities and educational requirements, the Ideal candidate for this position possesses most or all of the following: Bilingual preferred (English/Spanish or English/French) Experience in treating hard to reach populations, including the homeless, 'immigrants, HIV infected, substance users, and mentally ill Desire and ability to work as part of an interdisciplinary team dedicated to the delivery of high quality care Leadership abilities with trouble shooting and problem solving skills Proficient in use of electronic medical record systems and other technology required for use in the delivery of care Track record of positive interpersonal skills with staff, clients, and others Willingness to work off hours on special projects as reasonably dictated by Chief Medical Officer The spirit and desire to practice in a community based interdisciplinary mission driven system of care Special Requirements The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.

The Phlebotomist/Test Counselor will perform daily activities of Testing Services in-house testing program with patients regardless of HIV status. The Phlebotomist/Test Counselor is responsible for obtaining venipuctures and capillary specimens. They are also responsible for processing specimens, as required. Incumbent will be responsible to prepare patient and collection equipment according to established procedures for blood collection and instruct patients on proper collection of urine specimens. The Phlebotomist/Test Counselor conducts rapid HIV/HCV testing and STI screenings on-site at Harlem United locations, at community-based settings, including SROs, shelters, and public housing developments, and on the Harlem United testing van, throughout East/Central Harlem and other targeted locations throughout NYC. The Phlebotomist/Test Counselor provides HIV/STI education and risk reduction counseling. The candidate delivers rapid test results, conducts confirmatory testing as needed, and delivers STI screening results. They work directly with Patient Navigators to provide navigation services with clients in need of medical care/treatment, mental health services, and other social services as required. Conduct PCRS and refer to NYCDOHMH CNAP as needed. Essential Job Functions The following duties are mandatory requirements of the job: HIV Testing Services Conduct targeted outreach and provide rapid HIV tests to residents of East and Central Harlem and targeted venues throughout NYC, largely focused towards serving LGBTQ individuals. Conduct confirmatory testing of individuals testing preliminary positive. Ensure clients receive confirmatory test results by offering to deliver results a convenient place and time of the clients choosing, or coordinate escort services to bring the client to a convenient HU location. Counsel all HIV positive individuals on partner notification. Refer client to PCRS Counselor/Clinical Supervisor for short-term crisis counseling on issues related to living with HIV, disclosure, care, etc. Provide referral to NYCDOHMH CNAP as required. Maintain appropriate, accurate, and clear documentation of all HIV, HCV and STI testing services and service coordination. Available to work occasional evenings and weekends for special events. HCV/STI Screening Conduct STI screenings (Syphilis, Gonorrhea, Chlamydia and Hepatitis C). Obtain venipuctures and capillary specimens, processing specimens, as required. Prepare patient and collection equipment according to established procedures for blood collection. Maintain appropriate, accurate and clear documentation of all STI screening services and service coordination. Ensure clients receive STI screening results by offering to deliver results a convenient place and time of the client's choosing, or coordinate transportation services to bring the client to a convenient HU location. Work with on-site medical staff or Business Development to coordinate initial medical appointment for all individuals with reactive STI results. Counsel all STI reactive individuals on risk reduction practices, partner notification. Additional Services Conduct PrEP/PEP screenings and brief risk interventions for all individuals who test negative for HIV. Work in collaboration with patient navigation staff to coordinate navigation to medical care, including iART as indicated, including scheduling clinic appointments, reminders, accompaniments and other related activities as needed to engage community members in medical care, and to additional resources that ensure retention in care and services. Refer to medical benefits enrollment for ADAP, Medicaid, ACA insurance and other needed benefits. Assist with referrals and navigation to additional social services, including harm reduction, general medical, insurance, case management, mental health, housing, treatment adherence, and other supportive services. Ensure the maintenance of appropriate, accurate, and clear documentation of all testing, education, navigation outreach and other client activities in client charts. Input data entry for all required documentation into eSHARE data entry system or AIRS data system upon service completion. Enter data into HU eIcare database as needed. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Participate in agency-wide events as assigned. Participate in outreach strategy planning meetings. Other duties as assigned. Education and Certification Phlebotomy certification required. Bachelor's Degree with 2 years related work experience. A high school diploma OR GED equivalent with 2-3 years' experience in HIV testing programs will substitute for a bachelor's degree. Must be comfortable and experienced in working with communities served by this program, including people experiencing homelessness, sex workers, people who use drugs, queer youth, and people of trans experience. Prior risk reduction and/or health education counseling work experience, knowledge of HIV testing service programming preferred. Special Skills and Knowledge In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses the following: A current NYS Driver's License required. Phlebotomy certification required. Must be able to perform NYS Domestic Violence Screening (HU will refer to training, as necessary) Must be knowledgeable about HIV, HCV, harm reduction, substance use, and sex-positive counseling. Knowledgeable about PrEP and PEP. Knowledgeable about HIV infection, transmission, and treatment; knowledgeable in local, state, and federal laws regarding HIV and other relevant issues of providing health care, especially the right to privacy and confidentiality. Must possess active listening and good interpersonal skills.

Unit: Programs Department: Counseling & Case Management Reports to: Assistant Director of Counseling and Case Management Services Classifications: Exempt, F.T. (Administrative) Essential Functions: % Time Role Description 60% Clinical Responsibilities * Coordinate and oversee the clinical process for intakes, screening and assessment for youth members, in collaboration with the management team. * Conduct membership intake assessments as needed to determine immediate safety concerns, presenting issues and facilitate necessary referrals for in-house and external follow-up services. * Provide individual-level clinical support to youth members, including: a. Weekly supportive counseling for a caseload of 15-20 youth members and their families b. Creating youth re-entry plans related to behavior change/disciplinary action in collaboration with the Director of Counseling and Case Management c. On-call counseling d. Crisis intervention e. Escort youth to Pantry and conduct needs assessment for potential referrals to services. * Conduct assessment, problem definition, treatment planning and case coordination of youth to support stabilization and participation in HMI programs and in school. * Facilitate groups during YSD program hours as needed. * Provide necessary referrals for HMI members to access additional services. * Accompany youth members to external organizations to provide advocacy support. * Facilitate supported referral services with external providers to HMI services. * Collaborate with program staff and partner organizations toward the comprehensive care of youth members. 30% Administrative Duties * Plans and conducts all training for staff and interns in how to administer intakes. * Collaborates with all stakeholder (consultants and team members) to ensure the intake process on Salesforce is running smoothly and helps to problem-solve any issues that arise or changes needed. * Develop program designs as determined by clinical trends, community needs, and contractual requirements. * Support in monitoring and meeting all contractual requirements within Counseling and Case Management department to meet compliance standards. * Collaborate with other HMI departments and outside agencies to ensure continuity of care. * Develop individual and group programming that utilize Liberation-focused, anti-oppressive, harm reduction and trauma-informed care models. * Collect data and participate in program evaluation activities as linked to interventions. * Complete electronic data reporting immediately following service provision into Salesforce, including individual counseling progress notes, group notes, referral documentation, and other service documentation as directed. * Meet and exceed all compliance standards for HMI and contracts by meeting deadlines, meeting outcomes and maintaining best practices in the delivery of service. 10% Programmatic Direct Service When not in session (group or individual), work closely with other HMI departments and staff to support operation of the HMI programmatic and community milieu. Duties include: a. Outreach and engage youth members during Program Common Hours (3:15pm - 7:30pm). b. Assist in the facilitation of special events and Community Meetings. c. Perform general staff duties, such as Café duty, train-pass, event set-up/breakdown, etc. As needed Other duties as assigned by supervisor. Knowledge, Skills and Abilities Required: * Master's degree in Social Work, Creative Arts Therapy or Mental Health Counseling. * LMSW, LCSW or LCAT Licensure required. * 1-3 years experience with diverse population of adolescents in an urban setting, including knowledge of lesbian, gay, bisexual transgender and questioning youth from various cultures and backgrounds. * Knowledge of liberation-focused healing and anti-oppressive methods; able to describe how they support and uplift BIPOC and TGNC individuals and communities in their clinical work. * Knowledge of harm reduction practices, trauma-informed care, and positive youth development models. * Ability to exercise independent judgment when appropriate; strong decision-making skills. * Strong oral and written communication skills. * Experience facilitating group discussions and managing a variety of small and large group dynamics. * Excellent verbal and written communication skills, including conflict mediation and public speaking. * Computer Skills: Strong with proficiency in Salesforce, Zoom, Doxy, Microsoft Word, Excel, PowerPoint and Outlook. Additional Desirable Qualifications: * SIFI certification or equivalent qualification to supervise graduate counseling interns preferred. * Experience working within a systems or family approach, Trauma-Informed Care and Positive Youth Development models in the treatment of adolescents. * Strong knowledge of cultural competency issues. * Spanish speaking preferred. Working Conditions: * Work primarily in 2 Astor Place, NYC with some virtual work * Program work schedule: Monday- Friday - 12:00 pm to 8:00 pm Flexibility required at times to support agency needs.

Enhanced Harm Reduction Specialist The Enhanced Harm Reduction Specialist is responsible for providing an array of harm reduction services to marginalized, street-based populations including people experiencing homelessness, people living with HIV, people who actively use and inject drugs, people with Hepatitis C, people who engage in sex work, and other high-risk populations. This position provides drop-in services, safer use supplies, personal care items and pantry, health education, and assistance with referrals. Overdose prevention education is conducted on a regular basis to all clients with a history of substance use. Services are conducted utilizing a harm reduction approach that supports the client in identifying their own goals around substance use and safer sex. We support clients who are actively using, those who use occasionally, and those who are in recovery. Essential Job Functions Ensure drop-in is set up for the day and that the community room is cleaned up at the end of drop-in hours. Provide direct services to clients in the drop-in, including assistance with intakes, client engagement, referrals, and distribution of needed supplies. Track service delivery for all client services in the drop-in; enter completed services in required databases. Provide occasional coverage for the syringe access program, which may include: Distribute safer use supplies Monitor disposal of syringes being returned into the sharps container and count replacements Safeguard inventory Adhere to needle stick prevention guidelines Provide relevant, accurate, and appropriate risk reduction information via counseling and education, distributing literature and supplies, safer sex supplies, hygiene kits and explaining how supplies may be used to reduce risk; Conduct individual and group overdose prevention trainings; these trainings help clients recognize, prevent, and treat an opiate overdose; Coordinate referral to patient navigation/medical services. Initiate referrals to additional social support services; Provide Risk Reduction counseling and Education relating to HCV prevention and treatment, overdose prevention, substance use and safer sex; Provide Hepatitis and health care coordination to appropriate clients; Make referrals as needed to low threshold medical services, substance use treatment, mental health services, case management, housing services, food pantry, benefits, emergency needs and other services; Discuss PrEP and PEP with all HIV-negative individuals who are interested in additional HIV prevention options. Make referrals as appropriate to patient navigators. Other Responsibilities Maintain all paperwork and submit on-time to Drop-in Program Coordinator and Program Director. Attend trainings, service planning sessions, and other activities to ensure the provision of the most up-to-date and culturally appropriate services. Maintain the highest level of professionalism at all times. Participate in data-driven and clinical supervision, as well as departmental, divisional, and staff meetings. Other related duties as assigned. Special Skills and Knowledge Experience working with street-based populations, such as people who use drugs, people experiencing homelessness, and sex workers Bilingual in Spanish strongly preferred Knowledge of harm reduction and the risks associated with injection drug use and sexual health Ability to listen to and communicate clearly and respectfully with people who use drugs, community members, peers, volunteers and agency staff High level of self-motivation Commitment to working as a member of a team Able to work on a team with varied life experience and professional experience.

Description The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United's Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations Set up shower area and welcome area at the beginning of service and break down at the end of the day. Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery. Ensure shower stalls are prepared and sanitized before each shower guest. Maintain and track inventory of essential service items, such as cleaning products and equipment. Client Engagement and Reporting Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc. Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely. Engage with clients receiving services, assisting them with referrals to additional services as needed. Work with other staff in following safety and de-escalation protocols in working with clients. Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate. Enter service delivery details into online client tracking systems and/or funder databases as required by program. Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements. Engagement with Peers and Volunteers Orient new volunteers, explain procedures, model appropriate interaction with guests. Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings. Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources. Other duties as assigned. Education and Certification This position requires a high school diploma and two years' experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Valid New York State driver's license preferred. Special Skills and Knowledge Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Unit: Programs Department: Youth Services Reports to: Coordinator, Training and Capacity Building Classifications: Exempt, F.T. (YSD) The Training and Capacity Building Specialist is responsible for developing, facilitating, and assessing internal and external trainings that promote cultural humility, trauma-informed care, and best practices to inform professional development opportunities for supporting LGBTQIA+ youth by HMI staff and community partners. Essential Functions: % Time Role Description 65% Training and Capacity Building Services · Workshop development and facilitation, including: · Design and deliver dynamic, interactive training modules for youth-serving professionals, educators, healthcare workers, and institutional partners. · Facilitate workshops on topics such as LGBTQIA+ cultural competency, trauma-informed care, anti-racist practices, harm reduction, and inclusive youth engagement. · Assess training impact using feedback surveys, pre/post-tests, and outcome assessments to continuously improve effectiveness. · Support onboarding of new HMI staff through culturally relevant and equity-centered orientation sessions. · Conduct training coordination and logistics, including: · Securing and procuring in-person training spaces or setting up virtual sessions using the agency's meeting software · Managing pre and post-training material distribution · Tracking and recording attendance data in Salesforce and sharing reports with the data team · Maintaining an organized database of training participants for funding compliance and future communications · Engage in outreach and engagement efforts, including: · Conduct continuous outreach to expand training participation, engaging with Community-Based Organizations (CBOs), NYC Department of Education, Licensed Masters/Clinical Social Workers (for NYSED CEU trainings), and other adult learners. · Conduct and share consistent, monthly training and capacity building communication, such as a newsletter · Promote training opportunities through social media and interagency communications · Stay current with trends in public health, adolescent development, and LGBTQIA+ best practices. 10% Programmatic Direct Service Work closely with other HMI departments and staff to support ongoing programs and services 1. Outreach and engage youth during Program Common Hours (3:30pm - 7:30pm). 2. Prepare for and facilitate weekly ad-hoc group-based activities for general programming, as needed. 3. Perform general staff duties, such as Café duty, general event set-up/breakdown, etc. 4. Participate and assist with general HMI agency-wide events. 15% Administrative & Other Duties Track youth member enrollment/activities and contractual requirements, and prepare reports and paperwork requested as needed by agency or funders. 1. Maintain client-level data, including follow-up notes and referral logs. 2. Maintain group-level documentation, including sign-in sheets and session summaries in Salesforce 3. Document, code, and enter data for program analysis. 4. Submit all necessary documentation to Data Coordinator(s). Participate in professional development trainings As needed Other duties as assigned by supervisor. Knowledge, Skills, and Abilities Required: Bachelor's degree in education, health education, public health, or related human services field. Experience navigating community networks and engaging in partner efforts to expand profewsional development opportunities for adult learners. Experience facilitating group discussions and managing a variety of small and large group dynamics. Experience planning and implementing workshops and trainings. At least two years experience working with at-risk adolescent and LGBTQ populations, as well as diverse youth populations in an urban setting from various cultures, intersections, and backgrounds. Ability to exercise independent judgment when appropriate; strong decision-making skills. Strong oral and written communication skills. Computer Skills: Strong with proficiency in Microsoft Word and Outlook; familiarity with Salesforce, Microsoft Teams, spreadsheet/database applications. Bi-lingual (Spanish-English) skills a plus. Working Conditions: Work at 2 Astor Place, NYC Standard Hours are Mon - Fri, 12:00 PM - 8:00 PM, with an hour lunch break; occasional schedule changes for outreach work and events.

Job Description INTAKE Coordinator Unit: Programs Department: Counseling & Case Management Reports to: Assistant Director of Counseling and Case Management Services Classifications: Exempt, F.T. (Administrative) Essential Functions: % Time Role Description 60% Clinical Responsibilities Coordinate and oversee the clinical process for intakes, screening and assessment for youth members, in collaboration with the management team. Conduct membership intake assessments as needed to determine immediate safety concerns, presenting issues and facilitate necessary referrals for in-house and external follow-up services. Provide individual-level clinical support to youth members, including: a. Weekly supportive counseling for a caseload of 15-20 youth members and their families b. Creating youth re-entry plans related to behavior change/disciplinary action in collaboration with the Director of Counseling and Case Management c. On-call counseling d. Crisis intervention e. Escort youth to Pantry and conduct needs assessment for potential referrals to services. Conduct assessment, problem definition, treatment planning and case coordination of youth to support stabilization and participation in HMI programs and in school. Facilitate groups during YSD program hours as needed. Provide necessary referrals for HMI members to access additional services. Accompany youth members to external organizations to provide advocacy support. Facilitate supported referral services with external providers to HMI services. Collaborate with program staff and partner organizations toward the comprehensive care of youth members. 30% Administrative Duties Plans and conducts all training for staff and interns in how to administer intakes. Collaborates with all stakeholder (consultants and team members) to ensure the intake process on Salesforce is running smoothly and helps to problem-solve any issues that arise or changes needed. Develop program designs as determined by clinical trends, community needs, and contractual requirements. Support in monitoring and meeting all contractual requirements within Counseling and Case Management department to meet compliance standards. Collaborate with other HMI departments and outside agencies to ensure continuity of care. Develop individual and group programming that utilize Liberation-focused, anti-oppressive, harm reduction and trauma-informed care models. Collect data and participate in program evaluation activities as linked to interventions. Complete electronic data reporting immediately following service provision into Salesforce, including individual counseling progress notes, group notes, referral documentation, and other service documentation as directed. Meet and exceed all compliance standards for HMI and contracts by meeting deadlines, meeting outcomes and maintaining best practices in the delivery of service. 10% Programmatic Direct Service When not in session (group or individual), work closely with other HMI departments and staff to support operation of the HMI programmatic and community milieu. Duties include: a. Outreach and engage youth members during Program Common Hours (3:15pm - 7:30pm). b. Assist in the facilitation of special events and Community Meetings. c. Perform general staff duties, such as Café duty, train-pass, event set-up/breakdown, etc. As needed Other duties as assigned by supervisor.

The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United's Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations Set up shower area and welcome area at the beginning of service and break down at the end of the day. Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery. Ensure shower stalls are prepared and sanitized before each shower guest. Maintain and track inventory of essential service items, such as cleaning products and equipment. Client Engagement and Reporting Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc. Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely. Engage with clients receiving services, assisting them with referrals to additional services as needed. Work with other staff in following safety and de-escalation protocols in working with clients. Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate. Enter service delivery details into online client tracking systems and/or funder databases as required by program. Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements. Engagement with Peers and Volunteers Orient new volunteers, explain procedures, model appropriate interaction with guests. Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures. Other Responsibilities The following duties are to be performed as assigned by the supervisor: Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings. Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources. Other duties as assigned. Education and Certification This position requires a high school diploma and two years' experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Valid New York State driver's license preferred. Special Skills and Knowledge Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

The Intake Coordinator will be responsible for promoting the Health Home program and building relationships that encourage new enrollments. This role involves engaging with providers across various sectors of the healthcare industry, with a specific focus on social services. The Intake Coordinator must possess in-depth knowledge of Harlem United's services and will conduct presentations on the Health Home services at community-based organizations and community meetings. The primary responsibility of the Intake Coordinator is to enroll between 35 and 40 new clients each month and supervise two to four peers who will also conduct intakes. The Intake Coordinator will track monthly enrollment targets, train peers to complete enrollment forms, and research new organizations to partner with to promote and offer the Health Home program services. Essential Job Functions Develop strategies and best practices for promoting the Health Home Program in the Community. Develop a comprehensive understanding of healthcare services available in New York City to effectively engage potential partners. Complete a minimum of 35-40 Health Home intakes each month. Keep up with the competitive landscape and key developments within the healthcare industry to develop outreach strategies. Distribute marketing materials and identify, coordinate, and participate in community events to raise awareness about the Health Home program. Oversee a team of 2-4 peers who will assist in achieving the monthly intake target. In collaboration with the Data Manager, complete the peer's care plan. Ensure timely completion of peers' timesheets. Train peers on the intake process and effective promotion of the Health Home program within the community. Check EPACES and MAPP portals to verify clients' Medicaid eligibility. Screen incoming referrals to confirm eligibility and appropriateness. Complete intakes. Ensure all intake packages contain all required forms for enrollment. Respond to emails and phone calls in a timely manner. Report any missing documentation findings to the Data Manager. Follow up on referrals made to the Health Home for enrollment. Follow up on internal referrals made by the clinic/internal programs. Participate in Bi-weekly supervision. Other Responsibilities Complete additional tasks assigned by the supervisory team to ensure the smooth operation of the Health Home program. Collaborate with other team members to identify areas for improvement in program processes and participant care. Participate in training and development opportunities to enhance professional skills relevant to the role. Education and Certification Associate's Degree required and 2+ years of sales or marketing experience (in non-profit preferred). Special Skills and Knowledge In addition to the responsibilities listed above, the ideal candidate should possess most or all of the following attributes: Ability to manage multiple tasks and meet deadlines independently. Comfortable outreach to clients across various facilities serving high-need populations, such as homeless shelters, women's shelters, soup kitchens, drug rehabilitation facilities, multiservice centers, churches, and mobile resource centers. Proficient in Microsoft Word, Excel, and Outlook for documentation and reporting. Ability to collaborate positively and supportively with team members, demonstrating a strong team player attitude. Excellent time management, communication, and organizational skills. Bilingual in English and Spanish is preferred. Monday through Friday 9am-5pm