Customer Success Manager jobs at Harri - 265 jobs

Scale's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Engagement Management team, you'll be accountable for establishing customer relationships, driving revenue, hitting SLAs, and maintaining quality standards. You will work closely with one of Scale's Gen AI Data Engine customers, driving end-to-end engagements from new projects and pilots, owning the account execution, working cross-functionally to ensure Scale products and services are delivered consistently and on-time, and driving account consumption. You are the tip of Scale's contact with our Gen AI customers, working with and being an advocate for customer data leaders and engineering/operations teams. You have a strong interest in how high-quality data can positively influence Gen AI models. Your bias towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver. You have a track record of managing customers to renewal, forecasting with customers, and supporting sales teams managing upsells. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within Scale, you will work cross-functionally with Operations, Product Managers, Sales, and other teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes make this a unique and exciting role at the heart of Scale's Data Engine operations. The ideal candidate is customer-driven, analytical, empathetic, outcome focused, and above all someone who drives and inspires results. You will: Build and drive some of our most critical operational processes: the consistent, on-time delivery of Data Engine product and services, and revenue consumption for our customers Build and oversee levers with a relentless focus on SLA achievement and quality improvement Review, track and improve operational performances and be obsessed with continuous improvement Oversee on-boarding and successful implementation for new Data Engine projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for their fixes with Scale engineers Work directly with customer's engineering teams, partnering with customer-facing MLEs and Field Engineering Work directly with customer's engineering teams, answering questions and addressing issues with use of our API Create an effective feedback loop between the front line, product, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally you'd have: 4-9 years of total work experience, with experience in consulting or as a technical program management role in industry Associate / Senior Consultant / Engagement Manager role at a Big 3 Consulting Firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client facing roles and expanding client relationships Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers Great cross-functional experience and collaborative ability Excellent verbal and written communications A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Analytical, planning, and process improvement capability Experience with reading SQL and/or another database language Nice to haves: Prior experience at an API technology company and/or managing technical customers using an API Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$158,000-$236,500 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Talent International is partnering with a rapidly growing healthcare SaaS company that's looking for their next Account Manager to strengthen client relationships and drive expansion. Compensation: $100K base + $140K OTE (uncapped) Responsibilities Grow and expand relationships within an existing customer base Identify upsell and cross-sell opportunities to drive revenue Ensure clients continue to see strong value in the platform Deliver exceptional customer experiences through trusted partnerships Lead discovery and demo calls Qualifications 2+ years in a client-facing sales or account management role Strong communication and presentation skills Proven success in revenue growth through retention and upsells Experience selling into complex or non-technical customer environments (healthcare tech a plus) Experience in the SaaS space Experience delivering product demos or presenting solutions to clients Interested? Reach out to ************************************** or apply directly!

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team. What you'll do As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex's solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. You'll create and execute account strategies for customers' business goals by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value. Where you'll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Develop a deep expertise in Brex products to actively show customers how to become "power users" of the platform. Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth. Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation. Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement. Lead business reviews and financial health checks that drive executive alignment and showcase ROI. Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution. Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements. Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets. Requirements 3+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up. Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology - including ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset. Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle You are passionate about working with customers to ensure they achieve their goals Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams. Ability to synthesize product usage data and identify key insights and trends Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs. Bachelor's degree required; finance, business, or related fields preferred. Bonus Points You think in systems, not silos, and understand the bigger picture of customer value. You are energized by developing relationships across a wide range of levels and roles Compensation The expected OTE range for this role is $132,888 to $166,110. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team. What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex's solutions. You'll create and execute on account strategies tailored to each customer's business goals, delivering high-impact outcomes across their financial stack. You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value. Where you'll work This role will be based in our New York CIty office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers. Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation. Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement. Lead business reviews and financial health checks that drive executive alignment and showcase ROI. Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution. Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements. Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores. Requirements 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy. Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools. Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships. Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams. Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes. Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs. Bachelor's degree required; finance, business, or related fields preferred. Bonus Points You love solving complex business problems with innovative financial solutions. You think in systems, not silos and understand the bigger picture of customer value. You are energized by being proactive, not reactive, in helping customers succeed. You want to be a thought leader and internal resource for enterprise strategy across the CS org. Compensation The expected OTE range for this role is $132,888 - $166,110 USD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Your Impact on our Mission Zocdoc's most important asset is our people. As a Manager for our Mid-Market Customer Success team, you will lead a new team and function focused on driving sustainable growth and long-term value for provider partners. You will coach and develop junior-level Customer Success Managers, enabling them to manage and grow relationships with mid-market provider groups through a clearly defined but evolving engagement model. This role offers the opportunity to shape how we support and scale mid-market customers by refining playbooks, success metrics, and processes, while consistently developing individual contributors with measurable performance impact and partnering cross-functionally to drive retention, optimization, and growth. You'll enjoy this role if you are… * The kind of person who builds a culture of high performance and impact by establishing trust with their teams * Able to work in a fast paced, high pressure environment, while driving results and getting things done * The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work * A relationship builder, who's passionate about the healthcare industry and Zocdoc's role in making it better for the patient * Serious about your work, but not about yourself-because let's face it, you need a sense of humor in today's world Your day-to-day is… * Consistently driving strong results by analyzing metrics and Salesforce data to uncover trends, inform process improvements, and balance quality with quantity * Continuously raising the performance bar by identifying opportunities and implementing repeatable, scalable processes to improve team outcomes * Leading, motivating, and coaching the team to drive continuous development while fostering an innovative, autonomous approach to selling * Leveraging deep health sector expertise to effectively coach reps on selling to large medical groups * Constantly investing in your team culture through intentional focus on rallying your team around their impact, mission, and priorities, while also driving collaboration and sense of belonging among a distributed team * Increasing win rate by innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with support teams * Partnering with other provider teams to facilitate a strong customer journey You'll be successful in this role if you have… * A meaningful (2+ years) of sales leadership experience, preferably in the tech or healthcare sector * A proven track record of building teams that hit targets and accomplish goals * Experience effectively partnering across the organization, navigating and balancing multiple stakeholders at all levels, from executive leadership to individual contributors * Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success * The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity * A humble, empathetic leadership style. You're committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect Benefits: * Flexible, hybrid work environment at our convenient Soho location * Unlimited Vacation * 100% paid employee health benefit options (including medical, dental, and vision) * Commuter Benefits * 401(k) with employer funded match * Corporate wellness program with Wellhub * Sabbatical leave (for employees with 5+ years of service) * Competitive paid parental leave and fertility/family planning reimbursement * Cell phone reimbursement * Catered lunch everyday along with beverages and snacks * Employee Resource Groups and ZocClubs to promote shared community and belonging * Great Place to Work Certified

Your Role and Impact As a Customer Success Manager at Venn, you will serve as a strategic partner to our high-value Mid-Market and Enterprise clients. Our Customer Success organization is still evolving, so you'll need to be flexible, proactive and ready to hit the ground running. You will go beyond day-to-day account management by owning executive-level relationships, influencing product adoption at scale, and ensuring measurable business outcomes that drive retention and expansion. You'll act as the voice of the customer internally, partnering cross-functionally with Product, Sales, and Support to advocate for client needs and influence our roadmap. CSMs are entrusted with our most complex accounts and play a key role in shaping the future of our Customer Success organization. What you'll do going forward Manage a portfolio of Mid-Market and Enterprise accounts, ensuring alignment with customer business objectives and Venn's solutions. Develop success and risk plans that define clear outcomes, success metrics, and adoption milestones. Ensure customers achieve measurable value from Venn's platform. Build and maintain relationships with senior stakeholders, including C-level executives, to secure renewals, expansions, and advocacy. Own renewal cycles and proactively identify upsell/cross-sell opportunities that contribute to revenue growth. Act as the voice of the customer internally, collaborating with Product, Engineering, and Sales to shape features, influence roadmap priorities, and resolve escalations. Identify at-risk accounts early, build mitigation strategies, and lead executive-level intervention to protect revenue. Leverage customer health metrics, usage data, and sentiment tracking to guide engagement strategies and ensure data-backed decision-making. Act as a trusted advisor by staying current on industry trends, security standards, and compliance frameworks relevant to our clients. Qualifications Bachelor's degree in Business Administration, Information Technology, MIS, or a related field; MBA or advanced degree a plus. 3+ years of experience in Customer Success, Account Management, or Client Services within SaaS, technology, or financial services. Demonstrated success managing mid-market-level and strategic accounts with million-dollar contract values. Proven track record of driving customer adoption, retention, and expansion with measurable results. Strong executive presence with the ability to influence and build trust with C-level leaders. Exceptional communication, presentation, and negotiation skills. Analytical mindset with experience using customer success platforms, CRMs, and BI tools to track and improve account health. Ability to thrive in a fast-paced, startup environment where priorities shift and building scalable processes is key. Perks & Benefits We offer a comprehensive benefits package designed to support our team's health, well-being, and work-life balance: Competitive Compensation Health Coverage: Medical, dental, vision, life, and disability insurance Financial Wellness: healthcare FSA, and commuter benefits Unlimited PTO: Flexible vacation, paid sick time, NYSE company holidays, and a paid birthday off Growth Environment: Be part of a fast-growing startup with a collaborative, unique team where every voice and idea is valued

We're now looking for a Customer Success Manager to join our growing US team and help customers turn momentum into measurable results. In this role, you'll be a trusted partner to our customers, guiding them from onboarding to long-term success while driving adoption, value, and growth with our AI-powered Digital Sales Room. Who We Are & What We Believe 🧡 B2B selling is evolving fast. Buyers expect a transparent, collaborative, and personalized experience-but 60% of deals still go dark, leaving teams struggling to maintain momentum and visibility. At GetAccept, we're transforming how revenue teams engage buyers by delivering a Digital Sales Room powered by AI-a shared space where sellers and buyers can stay aligned, accelerate decisions, and confidently reach the finish line. With 5,000+ customers across 50+ countries, GetAccept is the global leader in the Digital Sales Room category (G2). Our platform helps organizations streamline their sales process, improve buyer engagement, and drive predictable revenue growth. Our success is powered by people-innovators, creators, collaborators, and problem-solvers who believe deeply in our vision. So what's the role about? 🚀 We're looking for a Customer Success Manager to join our US team and play a critical role in onboarding, retaining, and expanding our customer base. You will be the strategic partner guiding customers throughout their entire journey - helping them adopt GetAccept, realize value quickly, and grow with the platform. You will: Lead world-class onboarding experiences: Set customers up for long-term success by ensuring smooth implementation, rapid adoption, and strong early engagement. Drive value through ongoing guidance & ROI conversations: Conduct thoughtful quarterly business reviews that highlight performance insights, uncover opportunities, and connect GetAccept's capabilities-especially our AI-driven workflows-to customer goals. Become a trusted advisor: Deeply understand customer needs, workflows, and challenges so you can guide them to measurable success with our Digital Sales Room. Collaborate cross-functionally: Partner with product, support, marketing, and sales teams to elevate the customer experience and help shape our roadmap. Own expansion opportunities: Identify growth potential within your accounts and contribute to revenue through targeted upsell and cross-sell motions. This role is quota-carrying. Your team 👨 👩 👧 👦 As part of our NYC-based US team, you'll collaborate daily with a global network of Customer Success Managers, Account Managers, and Product specialists. You will report directly to Ali Khaleel Ali, Head of Sales US and CS, who is highly committed to mentorship, empowerment, and supporting your long-term growth. What we offer you 🧡 A Strong, People-First Culture: We celebrate inclusivity, collaboration, and continuous learning. We win together and grow together. Category Leadership: Be part of the team defining the Digital Sales Room category and shaping how the world's top revenue teams engage buyers. Global Impact: Work with customers around the world and influence how they modernize their sales processes. A Collaborative, High-Energy Environment: Join a group of passionate individuals who care deeply about customer outcomes. Career Growth & Ownership: This role gives you the opportunity to shape your path as we scale-your ideas matter, and your impact will be visible. Is it you we are looking for? 🤩 3-5 years of experience in customer-facing roles within tech/SaaS Strong understanding of customer ecosystems-CRMs, document platforms, workflows, security, signing processes, etc. Technical curiosity paired with a passion for customer success Incredible organizational skills and the ability to manage multiple accounts effectively Experience in project management and guiding customers through implementation A proactive, strategic mindset-and the resilience needed to thrive in a fast-growing SaaS environment A love for teamwork, collaboration, and helping customers win Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork! Sounds interesting? Hit the "Apply"-button and let's continue the dialogue! We work with ongoing selection and this ad has no end date, so make sure to send in your application today! 🥳 OTE (on target earnings) Range: $125,000 - $165,000 USD

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role Overview As a member of Uniphore's Customer Success team, the Customer Success Manager will be a hands-on operator responsible for ensuring customers successfully deploy, adopt, scale, and retain Uniphore's AI-powered solutions-especially within CDP. This role is not just advisory: you will actively participate in solution configuration, data validation, integration coordination, value tracking, and day-to-day execution that drives customer outcomes. You will partner closely with technical teams, directly support customer workflows, and ensure that AI capabilities are embedded into real business processes to deliver measurable value. You will own the execution of success plans, manage cross-functional workstreams, and ensure customers get full ROI from the Uniphore Business AI Cloud Platform. Key Responsibilities Customer Delivery & Execution Lead driving day-to-day execution of onboarding, configuration, deployment, and adoption activities. Roll up your sleeves to validate data flows, troubleshoot platform issues, review AI model outputs, and partner with technical teams to ensure integrations and workflows are functioning as expected. Build and execute detailed customer success plans including timelines, resource planning, dependency management, and measurable outcomes. Conduct hands-on platform walkthroughs, training sessions, and user enablement workshops to drive adoption across Martech, Adtech, and CDP use cases, across several verticals in existing customer base. AI & CDP Execution Work directly with product and engineering teams to improve telemetry, support data ingestion, and ensure customers have clean and actionable data feeding AI workflows. Monitor platform usage and customer KPIs in real time, proactively identifying and resolving blockers before they impact outcomes. Help customers configure audiences, journeys, activation triggers, and AI-driven insights within CDP and MarTech ecosystems. Participate actively in AI solution deployments-review AI performance, help refine models, and ensure AI outputs integrate seamlessly into the customer's operational processes. Customer Relationship Ownership Executinge day-to-day interactions with customer teams-from end users to C-suite-ensuring clarity, documentation, and alignment at every stage. Manage and expand multi -tiered customer relationships ensuring value is delivered and agreed at all levels of customer stakeholders, influencers and decisions makers. Lead recurring working sessions, backlog reviews, prioritization discussions, and feature adoption plans. Prepare and deliver structured executive business reviews with clear metrics, outcomes, and recommended actions. Value Delivery & Measurement Track value realization metrics such as adoption, engagement, efficiency gains, campaign performance lift, revenue impact, retention, and customer health scores. Build dashboards or reports that translate platform usage into business impact. Identify expansion opportunities by recognizing gaps and proposing concrete use cases, enhancements, or new modules. Cross-Functional Collaboration Coordinate closely with Sales, Product, Engineering, and Delivery to ensure successful execution and rapid progress for each customer. Provide actionable and detailed product feedback based on real customer usage, technical gaps, and observed market needs. Help define repeatable playbooks, templates, and best practices that improve execution and scalability across the CS organization. Platform Evangelism Actively demonstrate the power of the Uniphore Business AI Cloud Platform by running hands-on workshops, demos, and implementation sessions. Guide customers on how to operationalize AI-from data readiness to real-world activation across marketing and advertising ecosystems. Required Qualifications 7+ years in consulting, customer success, or professional services for enterprise SaaS, with hands-on experience in CDP, Martech, and AdTech environments. 3+ years working directly with AI products-deploying, configuring, testing, or advising on AI-driven workflows. Proven success managing complex customer implementations and being directly responsible for execution, troubleshooting, and delivery. Strong experience working directly with cloud platforms (AWS, Azure, GCP), APIs, data pipelines, and AI services (OpenAI, TensorFlow, Hugging Face). Deep working knowledge of CDP/Martech/Adtech architectures, including data ingestion, identity resolution, audience building, and activation. Excellent communication and documentation skills with experience leading cross-functional working sessions, not just high-level strategy discussions. Bachelor's or master's degree in business, computer science, engineering, data science, or similar. Willingness to travel up to 25%. Preferred Qualifications Hands-on experience configuring or deploying Martech/Adtech stacks (CDPs, DMPs, DSPs, marketing automation, personalization engines, analytics platforms). Demonstrated ability to translate AI/Martech tools into real business outcomes-reducing CAC, improving engagement metrics, increasing conversions, or driving revenue lift. Strong operational instincts: you've personally run discovery sessions, built project plans, managed workstreams, validated data, and ensured successful go-lives. You've been the execution partner to marketers, growth teams, analysts, and product leaders-ensuring technology turns into measurable results. Hiring Range: $106,400 - $146,300 - for Primary Location of USA - NY - New York The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - NY - New York Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

About Us Jupiter is the global market leader in analytics for resilience planning and enterprise climate risk management. We are led by pioneers in data, climate, and earth and ocean sciences, as well as technology, risk management, company building, and public policy. Our climate risk modeling solutions save lives and mitigate potentially catastrophic impacts inflicted by hurricanes, floods, heat waves, wildfires, drought, and other extreme weather events on homes, businesses, infrastructure, food and water supplies, and entire economies. Jupiter is also committed to the world community. Through our Jupiter Promise initiative we provide services to under-resourced countries and communities to promote sound decision making while including the potential impacts of climate change. Employees are encouraged to provide their expertise to various programs under the Jupiter Promise initiative. Jupiter is bringing diversity to prepare a diverse planet for our changing climate. Jupiter was founded on the principle that with the right approaches and the right team, we can prepare Earth's economies to meet the challenges associated with climate change. The world is a diverse place; a diverse workforce in an inclusive environment is essential to meet our goals. We go forward together. The Jupiter Customer Success and Solutions team interacts with every customer at Jupiter and is involved in every area of the company, engaging with cross-functional teams across sales, science, marketing, and engineering. The Principal, Customer Success role is essential for increasing solution adoption, expanding customer relationships, and helping to grow incremental business. This role is a mix of responsibility that requires someone who can deliver in partnership with the Solutions team and own renewal business. The Principal, Customer Success role is a critical, senior-level position responsible for driving long-term customer value, increasing solution adoption, and expanding strategic relationships across Jupiter's customer base. The individual should have interpersonal skills to communicate with customers at any level/seniority and must deliver solutions that meet climate risk business needs. The primary function for this role will be: · Commercial Ownership: Drive renewal business and development of accounts · Customer Advocacy: Develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention · Expertise: You must deliver solutions that meet climate risk business needs, maintain high customer satisfaction, and act as a subject matter expert across all of Jupiter's domains. Success in this role requires a blend of deep technical aptitude, strong relationship management, and the ability to contextualize climate analytics for business decision-makers. The ideal candidate for this role has experience working with financial services companies in a customer success role, preferable in climate, weather, or ESG capacity.What You'll Do Lead engagements with Jupiter customers be accountable for long-term customer success to ensure account retention, solution adoption, and value delivery. Map customer organizations to identify additional key stakeholders and potential upsell opportunities. Drive renewal readiness, proactively address risks, lead commercial renewal, and expansion cycles. Perform customer onboarding, implementation, and training. Be the primary point of contact with customers and manage all aspects of the customer engagement. Generate customer criteria and KPIs that are regularly tracked and updated with the customer. Lead Quarterly Business Reviews (QBRs) to ensure alignment between Jupiter products and customer needs, identify growth opportunities, and strengthen Jupiter's position as a strategic advisor. Maintain customer playbooks to track customer insights and ensure all internal CRM systems reflect the latest customer information. Answer technical customer questions and manage internal cross-functional coordination (Product, Engineering, Sales, Support, Science teams) from customer escalation to resolution. Monitor customer health scores, identify risk signals early, and create mitigation plans Collect and distribute key customer requirements and act as a customer proxy when engaging product teams. Analyze product usage, climate analytics results, and adoption data to drive action with customers. Create collateral to drive further customer engagement and develop internal reports to communicate customer status. What You'll Bring We are specifically seeking candidates with demonstrable experience in climate, weather, or geospatial data environments, ideally within a customer-facing or technical-SaaS context. Strong candidates will bring: Experience supporting financial services clients in a customer success or client-facing role Experience working with climate analytics, weather data, geospatial solutions, or related scientific datasets. Hands-on familiarity with interpreting and analyzing data outputs, ideally from models, APIs, or technical platforms. Ability to translate scientific, geospatial, or modeling results into clear, actionable insights for non-technical stakeholders. Proficiency with analytical or geospatial tools such as Tableau, QGIS, ArcGIS, Python notebooks, or similar Comfort collaborating deeply with engineering, data science, and product teams and serving as an informed conduit between customer needs and technical requirements. Experience with CRM tools (such as Salesforce) Ability to create high-quality deliverables that meet executive-level expectations What Sets You Apart B.S. in a physical science, computer science, finance, engineering, data analytics, or related field OR equivalent practical experience and demonstrated aptitude. 4-8 years of experience in a technical, analytical, or customer-facing role where you solved problems and explained complex information. 2+ years of experience in a customer success role, technical account manager, client services (or similar) Experience with climate, weather, nature, or geospatial datasets strongly preferred $120,000 - $135,000 a year Plus Commissions At Jupiter we value transparency, and have a compensation plan where your full-time salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. Base Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, Jupiter Intelligence offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; Employee Assistance Program; Flexible Vacation Plan; and employee-paid critical illness and accident insurance. When we say Jupiter Intelligence is an Equal Opportunity Employer, we are not just adding a legal addendum. Of course, we do not discriminate: Jupiter Intelligence is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. In fact, we celebrate our differences as our strength and actively work to build an inclusive environment for all. If we can do anything to improve your application and interview process, please let us know! Please also note: Successful candidates must be authorized to work in the USWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business -- all tied to a customer who is eager to recommend Saviynt to others.WHAT YOU WILL BE DOING Serve as the primary point of contact for customers after implementation. Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. Plan education for customers on new features and releases. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. Tenacious desire to see customers succeed and thrive. Previous experience within a customer success role within a SaaS organization. Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. Experience in process improvement, decision-making, planning, analysis, and service excellence. Available to customer sites, as needed (up to 50%) Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates based in California, Colorado and Washington You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Opportunity As a Strategic Customer Success Manager supporting Contentful's North American Strategic Accounts, you will be the post-sale counterpart to our Strategic Account Executive. Together, you'll co-own customer value, long-term growth, and executive relationships within some of the world's largest and most complex digital organizations. In this role, you will act as the trusted advisor for enterprise customers-guiding them through their digital experience transformation, maximizing the ROI of their Contentful investment, and driving measurable outcomes through adoption, enablement, and strategic governance. You'll partner closely with Sales, Solution Engineering, Partnerships, and Marketing to ensure the customer achieves their goals while identifying continuous opportunities for expansion. What to Expect Own Customer Value & Business Outcomes Act as the primary post-sale relationship owner for a portfolio of multinational, enterprise customers with complex digital experience needs. Develop strategic success plans that deeply understand customer business goals, digital roadmaps, and KPIs-and drive execution against those plans with internal partners. Lead quarterly and executive business reviews to communicate outcomes, surface new opportunities, and ensure alignment on multi-year digital experience strategies. Drive Adoption, Enablement & Platform Expansion Guide customers through ongoing adoption of Contentful, ensuring they realize measurable impact across speed, performance, personalization, and operational efficiency. Identify and remove adoption barriers by collaborating with Solution Engineering, Support, and Product teams. Partner with AEs to map long-term growth paths within accounts, supporting upsell and expansion opportunities through data-driven insights and business cases. Strategic Partnership & Cross-Functional Leadership Work in lockstep with Strategic AEs to define account plans, unify customer messaging, coordinate exec engagement, and successfully land + expand within each account. Collaborate with key SI and Technology partners to extend value, support joint customer initiatives, and ensure long-term architectural success. Provide customer advocacy by influencing internal product and go-to-market teams with customer insights grounded in real business impact. Operational Excellence & Governance Own renewal cycles end-to-end, ensuring high retention and proactive risk mitigation. Track and communicate customer health, product usage trends, expansion triggers, and sentiment across the account team. Support RFI/RFQ processes in partnership with Sales to ensure customers have confidence in Contentful's roadmap, security, and enterprise readiness. What You Need to Be Successful 10-15+ years in Enterprise Customer Success or Account Management within SaaS/PaaS, preferably Martech, CMS, personalization, or digital experience platforms. Proven experience managing and growing complex, multinational accounts with large stakeholder groups across digital, engineering, and marketing functions. Strong understanding of digital experience technology ecosystems-headless CMS, personalization engines, content orchestration, CDPs, and modern API-first architectures. Expertise in value realization, executive communication, strategic planning, and aligning technical capabilities to measurable business outcomes. Demonstrated strength collaborating with enterprise AEs to support deal strategies, expansion motions, and commercial negotiations. Experience leading renewals and expansions of $1M+ ARR and maintaining relationships with VP and C-suite executives. Ability to navigate partner ecosystems, including SIs, agencies, and technology integrators, to drive customer success and platform adoption. Skilled in presenting to both technical and business audiences-making complex concepts accessible, compelling, and actionable. A proactive, curious, and consultative approach with the ability to operate independently, think strategically, and influence without authority. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days Company paid parental leave to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This role must be conducted in a state in which we are currently registered to do business. Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the city of New York City if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Salary Range: 166,000 - 224,000 (80/20 Split) [This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful's variable compensation plans.] Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at *************************** with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful's Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

About The Team The Customer Success organization is composed of four teams: pre-sales, customer success management, account management and support. The CS org is dedicated to ensuring every client realizes the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making. By blending industry knowledge, product expertise, and a deep understanding of client priorities, Customer Success Managers at AlphaSense help organizations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loop-informing product innovation, shaping content strategy, and ensuring that the evolving needs of the Market Intelligence community are consistently reflected in how AlphaSense delivers value. About the Role The Customer Success Manager (CSM), Corporates role at AlphaSense is central to ensuring our clients realize measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimize the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. In the Corporates division of AlphaSense, CSMs will be supporting clients across any of the following major verticals: Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences. Personas supported across these verticals are widely varied, including but not limited to: Investor Relations, Corporate Strategy, Competitive Intelligence, and Corporate Development, making the day to day work of a CSM dynamic and exciting. What You'll Do * Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, 'warm' calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping * Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption * Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person. * Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense's differentiated and competitive value. * Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers' ROI case for AlphaSense * Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements-whether on calls or in person-and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization. Who You Are * 2-4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus). * Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes. * Comfortable using data to inform decisions, with strong organizational and time-management skills. * A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration. * Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.

Have you ever wanted to reshape the way merchants do business? Are you passionate about technology? AppCard is looking for a business savvy Success Manager to deliver winning loyalty and marketing strategies to our clients. This role will allow you to position our industry leading products and execute business strategies to deliver client growth and customer adoption. Responsibilities Develop relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization Understand how to build and present AppCard's value story using data and insights Drive growth with existing customers, Identify upgrade opportunities and generate new revenue Understand, adapt to, and help develop AppCard's ongoing product and technology developments Manage multiple cross-product opportunities and projects Qualifications 1-2 years' sales experience - A must Customer oriented and excellent communication skills Excellent presentation skills Tech Savvy Understanding of retail business needs Fast and autonomous learner A people person Advantage: experience in either - account management, customer success, professional services Advantage: SAAS / Tech industry experience Additional Information All your information will be kept confidential according to EEO guidelines.

Learn about us and our openings here: ***************************** About the role As our first Customer Success Manager, you will report to the CEO and work closely with him and our Support and Sales team on client onboarding, retention, upsells, and overall customer satisfaction. We're looking for someone entrepreneurial, scrappy, and proactive who's willing to dive into different parts of the business as needed (like handling a sales demo when our schedule is slammed). This role is ideal for someone who wants to be on the ground floor of a scaling startup and build processes that will shape the future of our customer success function. What you'll do You'll own upsells and retention. You'll be responsible for growth and happiness within our existing account base, focusing on renewals and expansion. You'll manage key accounts. You'll handle all accounts above a certain MRR threshold - developing strong relationships, understanding their business, and proactively addressing their needs. You'll provide onboarding calls. For new customers on Professional tiers and above, you'll deliver thorough, friendly onboarding sessions to ensure they get value fast. You'll provide support for priority accounts. For accounts with a dedicated CSM you will be the first to offer support. You'll become a Copilot expert. You'll master workspace setup, customization, and automations - making sure our customers can leverage every feature we offer. You'll help out in other areas. Whether it's giving a sales demo when Sean is booked or responding to priority support tickets, you'll be comfortable wearing different hats to keep things running smoothly. Who you are You're experienced. You have at least 1 year of experience in a Customer Success Manager role (or similar) and can point to real results you've driven. You're customer-centric. You love building relationships, solving problems, and advocating for customers internally. You're a tech-savvy quick learner. You can pick up new tools quickly, and you're excited to dive into the world of Copilot's apps and advanced configurations. You're scrappy. You enjoy figuring out what needs to be done - even if it's not strictly in your job description-and you're not afraid to roll up your sleeves. You care about outcomes. You measure your success by renewals, account growth, and overall customer satisfaction, not just checkboxes on a to-do list. You're passionate about entrepreneurship and small business. You genuinely care about helping small businesses succeed and love empowering entrepreneurs to thrive. You love working in person. We're convinced that building a strong culture happens face-to-face, and we're looking for people who thrive in highly collaborative, in-person environments.

What we do: Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr's solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe. We are hiring a Customer Success Manager to oversee relationships with Zefr clients across our measurement and targeting products. This person will work with some of the biggest and most sophisticated advertisers in the industry, guiding them in effectively utilizing Zefr technology and demonstrating Zefr's considerable value. This role is particularly suited for someone with direct experience in pharmaceutical marketing, who understands the nuances, regulations, and complexities of running digital campaigns in the pharma space. What you'll get to do: Assist clients with the implementation and integration of Zefr products, including training, troubleshooting, and proactive follow-up. Serve as the day-to-day contact for partners, fielding incoming requests, proactively engaging them, and building long-term relationships. Provide strategic guidance to help clients meet their primary KPIs and maximize their advertising investment. Support customers through technical and strategic challenges while advocating for customer needs with internal teams. Proactively monitor campaign performance, identify optimization opportunities, and deliver actionable recommendations. Analyze client data to showcase Zefr's value, develop solutions, and lead initiatives to improve performance and reduce costs. Identify common customer challenges and collaborate with cross-functional teams to translate them into business and product needs. Develop a deep understanding of the full Zefr product suite and identify opportunities for additional value. Partner closely with the Product team, relaying customer feedback to help shape our product roadmap. Apply your pharma expertise to guide clients through the unique compliance, safety, audience, and platform considerations that impact pharmaceutical media buying. Ensure that digital ad campaigns for pharma clients meet regulatory expectations (e.g., content adjacency sensitivities, brand safety, ISI considerations, and platform-specific pharma policies). What we're looking for: Required & Preferred Experience Prior experience in pharmaceutical marketing will be given priority: Working directly on a pharmaceutical advertiser as a client, or Working in a pharma-focused or healthcare-focused digital agency. Working knowledge of digital ad buying for pharma, including awareness of platform restrictions, compliance considerations, content adjacency risks, and industry-specific measurement needs. 2+ years of experience running or supporting programmatic, social, or digital campaigns. Proficiency with platforms such as Google Ads, DV360, Meta Ads Manager, TikTok Ads Manager, or similar ad-serving tools. Proficiency in English is required. Skills & Attributes Highly proactive, resourceful, and motivated self-starter who takes initiative. Excellent written and verbal communication, with the ability to tailor communication across all organizational levels. Strong organizational skills and ability to balance multiple priorities and deliverables. Strong analytical capabilities and high proficiency in Excel; experience with additional analytics tools is a plus. Consultative skill set: able to simplify technical concepts and empower customer understanding. Deep empathy and strong customer-centric mindset. Ability to work independently, with strong time-management skills to support clients across markets and time zones. Benefits (for US based employees): Flexible PTO Medical, dental, and vision insurance with FSA options Company-paid life insurance Paid parental leave 401(k) with company match Professional development opportunities 13+ paid holidays off Flexible hybrid work schedule “Summer and Fall Fridays” (shorter work days on select Fridays during the summertime and fall) In-office lunches and lots of free food Optional in-person and virtual events (we like to celebrate!) Compensation (for US based employees): The anticipated base salary for this position is between $90,000-110,000 with an additional bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation. Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms $80,000 - $100,000 a year Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital. Why join SecurityScorecard's Customer Success Team? The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day. Our team not only manages relationships and ensures customer satisfaction - we also understand our customers' strategic goals and challenges, helping them operationalize our platform to maximize business value. About the Role: The Account Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. In this role, you'll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement. You'll apply your understanding of cybersecurity practices, third-party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue. What You'll Do: Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives. Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains. Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams. Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement. Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices. Share insights and solutions with peers to tackle new customer challenges and drive collective team success. Represent the voice of the customer in product feedback and service delivery discussions. Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth. What We Need You To Have: Bachelor's degree 5+ years in account management, customer success, technical account management, or a similar customer-facing role Strong written and verbal communication skills combined with meticulous organizational skill Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer's perspective to drive business impact. What We'd Like You to Have: Proven success developing and expanding relationships with customer stakeholders, including executives Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals. Ability to proactively identify customer needs and drive outcomes aligned with their business goals Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $100,000 - $165,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************. Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-Remote