Customer Success Manager jobs at Harri

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team. What you'll do As Manager of Customer Success at Brex you will play a pivotal role in leading, developing and scaling a world-class CSM team. Your team will drive customer adoption, retention and expansion by delivering a seamless and value-driven customer experience. You will be responsible for coaching, performance management, and operational excellence, ensuring your team meets and exceeds business goals. Where you'll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Hire, mentor and develop a high-performing team of Customer Success Managers, creating a culture of accountability, innovation and customer-centricity Own and be measured on team-based metrics, including Net Revenue Retention (NRR), churn reduction, customer engagement and revenue expansion Define, iterate and scale performance measurement frameworks to ensure your team delivers consistent, high-impact customer engagement Partner with all customer-facing teams (Marketing, CX, Sales, and Product) to shape the customer journey, improve customer processes, and influence product direction Champion the Voice of the Customer (VoC) by proactively surfacing customer insights to influence product development and drive strategic initiatives Define and iterate on performance measurement systems Attract, recruit, develop and retain the best CSMs in the world, fostering an environment of continuous learning and growth Requirements Passionate about working with customers to ensure they achieve their goals 5+ years in customer success/account management roles and at least 2+ years leading high-performing teams in SaaS or fintech environments Proven experience managing a team with a performance quota attached, including retention, expansion and customer adoption metrics Familiar with customer listening or Voice of the Customer programs and methodologies Experience developing customer health scorecards and associated playbooks Strong technical acumen with an understanding how the systems you have overseen work, enabling you to hold your own in technical conversations with other stakeholders See yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties You are dynamic - no two days at Brex are the same and you're comfortable leading high-level strategic initiatives one day and rolling your sleeves up and getting into the weeds with the team on another Ready to inspire Customer Success at Brex to be revolutionary in changing the way we engage with our customers Compensation The expected OTE range for this role is $144,640 to $180,800. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team. What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex's solutions. You'll create and execute on account strategies tailored to each customer's business goals, delivering high-impact outcomes across their financial stack. You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value. Where you'll work This role will be based in our New York CIty office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers. Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation. Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement. Lead business reviews and financial health checks that drive executive alignment and showcase ROI. Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution. Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements. Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores. Requirements 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy. Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools. Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships. Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams. Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes. Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs. Bachelor's degree required; finance, business, or related fields preferred. Bonus Points You love solving complex business problems with innovative financial solutions. You think in systems, not silos and understand the bigger picture of customer value. You are energized by being proactive, not reactive, in helping customers succeed. You want to be a thought leader and internal resource for enterprise strategy across the CS org. Compensation The expected OTE range for this role is $132,888 - $166,110 USD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team. What you'll do As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex's solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. You'll create and execute account strategies for customers' business goals by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value. Where you'll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Develop a deep expertise in Brex products to actively show customers how to become "power users" of the platform. Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth. Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation. Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement. Lead business reviews and financial health checks that drive executive alignment and showcase ROI. Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution. Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements. Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets. Requirements 3+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up. Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology - including ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset. Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle You are passionate about working with customers to ensure they achieve their goals Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams. Ability to synthesize product usage data and identify key insights and trends Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs. Bachelor's degree required; finance, business, or related fields preferred. Bonus Points You think in systems, not silos, and understand the bigger picture of customer value. You are energized by developing relationships across a wide range of levels and roles Compensation The expected OTE range for this role is $132,888 to $166,110. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Our Mission We're building infrastructure for modern healthcare delivery. Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered-longitudinally and collaboratively, with the patient at the center. Healthie is the world's leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs-EHR, scheduling, patient engagement, billing, and more-all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel. Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations-working with more than 13 million patients in total-rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management. We believe in the power of technology to improve access to healthcare-and we're building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We're customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we're building, and remain relentlessly focused on how care gets delivered. Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. Learn more at **************************** About the Role We're hiring for a Senior Customer Success Manager. You'll join Healthie's Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our AI-native, HIPAA-compliant platform. Build strategic relationships with healthcare executives, practice managers, and clinical champions transforming patient care Master customer workflows, understanding patient care goals and operational objectives while positioning Healthie for maximum impact Create and execute success plans and QBRs tracking clinical KPIs and operational metrics Identify expansion opportunities and optimization strategies that foster sustainable practice growth Diagnose operational inefficiencies and clinical workflow bottlenecks, implementing solutions that deliver lasting value Provide expert guidance throughout the customer journey-from onboarding and training to renewal and expansion Serve as primary escalation point to resolve issues quickly and maintain exceptional customer satisfaction Collaborate with Product, Engineering, Sales, and Marketing teams to shape platform enhancements reflecting real provider and patient needs Drive measurable revenue and customer health improvements while building meaningful healthcare partnerships and serving as the voice of healthcare within our organization Details, details This is a hybrid position located in our NYC HQ The salary for this role is $150,000 - $180,000 (OTE) per year. U.S. work authorization is required What You'll Do Serve as the primary post-implementation contact for a portfolio of enterprise healthcare customers Lead onboarding handoffs, account strategy, and quarterly business reviews (QBRs) to drive platform adoption and satisfaction Develop strong relationships with clinical, operational, and executive stakeholders Collaborate with internal teams (Product, Implementation, Support, Engineering) to deliver value and solve complex workflow needs Identify growth opportunities, lead renewal and upsell strategies, and reduce churn through proactive risk management Support customers with workflow optimization, feature adoption, and scalable operational success Act as the voice of the customer, influencing product roadmap and cross-functional processes Contribute to a customer-first, metrics-driven culture of success and learning You'll Excel in This Role If You… You have 8+ years in customer-facing roles with proven customer success expertise, ideally in healthcare, healthtech, or high growth SaaS technology companies You have a demonstrated track record managing complex books of business, including key accounts and at-risk clients, with measurable success in client health, retention, growth, and referenceability You're an advanced practitioner who takes a consultative approach to maximize client value, mastering product positioning and best practices to influence stakeholders toward optimal outcomes You can drive successful executive meetings and quarterly business reviews independently, excelling at leading difficult conversations with clients when needed You're an excellent communicator with expert presentation skills, able to break down complex subjects for healthcare leaders from practice managers to C-suite executives You work autonomously on large, complex accounts while serving as a mentor to junior teammates, efficiently managing and delegating work to account teams You have advanced domain knowledge of company operations and user workflows, with experience in technical implementations including APIs, integrations, and platform configurations You possess strong understanding of business delivery models and operational nuances, with healthcare/healthtech experience strongly preferred You're a high contributor to team and company goals, leading cross-functional initiatives and supporting sales functions in upsell negotiations Bonus points if you've worked with private practices, multi-provider groups, or health systems. Interview Process Quick chat with Katie, Director of Talent (15 minutes) Interview with Caseley, VP of Customer Success (20 minutes) Interview with Emma, Director of Customer Success (30 minutes) Case Study with Emma, Caseley and 2 other members (that we rotate) of the Customer Success team (30 minutes) Final session with Tariq, COO & Erica, CEO + cofounder (30 minutes) Final Sync with Caseley (15 minutes) Reference checks To learn more about Working at Healthie & our benefits, click here. Healthie participates in e-verify Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business -- all tied to a customer who is eager to recommend Saviynt to others.WHAT YOU WILL BE DOING Serve as the primary point of contact for customers after implementation. Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. Plan education for customers on new features and releases. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. Tenacious desire to see customers succeed and thrive. Previous experience within a customer success role within a SaaS organization. Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. Experience in process improvement, decision-making, planning, analysis, and service excellence. Available to customer sites, as needed (up to 50%) Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates based in California, Colorado and Washington You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. We are seeking a Director - Customer Success Manager to lead and scale our Enterprise Customer Success function. This is a senior leadership role requiring a proven Customer Success executive who will manage a high-performing team while personally overseeing our largest strategic accounts (multimillion ARR portfolio). You'll drive organizational strategy, build scalable processes, and ensure exceptional outcomes across our most valuable client relationships.Responsibilities Lead a team of Senior Customer Success Managers - provide formal management, performance coaching, and career development for high-performing CSM professionals. Build and scale the enterprise CS function - define team structure, hiring strategy, and organizational capabilities to support company growth. Drive team performance - establish individual and team KPIs, conduct regular 1:1s, performance reviews, and manage talent development initiatives. Resource allocation and planning - manage team capacity, account assignments, and strategic resource deployment across the enterprise portfolio. Own enterprise territory strategy - manage a multimillion portfolio across your team, with personal oversight of 3-5 $1M+ strategic accounts. Executive relationship management - serve as the primary escalation point and strategic advisor for C-level and SVP stakeholders across the enterprise portfolio. Cross-functional orchestration - lead complex, multi-quarter engagements involving Product, Engineering, Data, Legal, and Sales teams. Strategic account planning - develop and execute multi-year success plans aligned with client business transformation initiatives. Define CS strategy and methodology - collaborate with VP of Customer Success to establish enterprise customer success frameworks, playbooks, and best practices. Process optimization and scaling - design and implement scalable processes for onboarding, adoption, renewal, and expansion across enterprise accounts. Cross-departmental alignment - partner with Sales, Product, and Marketing leadership to ensure seamless customer experience and revenue optimization. Data-driven insights - establish reporting frameworks and business intelligence capabilities to drive strategic decision-making. Drive expansion strategy - identify and execute systematic approaches to account growth, including whitespace analysis and expansion planning. Renewal excellence - oversee complex, high-stakes renewal negotiations and ensure predictable revenue retention. Commercial partnership - collaborate closely with Sales leadership on enterprise deals, transitions, and strategic account development. Team Performance: Drive team to achieve >120% collective NDR across managed enterprise portfolio. Team Development: Achieve Process Excellence: Implement scalable processes that improve team efficiency by 25%+ annually. Portfolio NDR: Maintain >125% NDR across the $2M+ combined enterprise portfolio. Strategic Account Growth: Achieve >$500K net expansion annually from personal strategic accounts. Executive Engagement: Conduct bi-annual strategic business reviews with 100% of $1M+ accounts, including C-level participation. Renewal Excellence: Maintain >98% gross dollar retention across enterprise portfolio. Process Improvement: Deliver 2+ major process improvements annually that enhance customer experience and operational efficiency. Strategic Initiatives: Lead 1-2 company-wide initiatives per year that drive customer-centric transformation. Requirements 7+ years in Customer Success roles with minimum 3+ years managing Customer Success teams, preferably in enterprise B2B SaaS environments. Proven track record building and scaling CS organizations - experience growing teams from 3-5 to 10+ CSMs with demonstrated retention and performance outcomes. Enterprise account management expertise - personal experience managing $1M+ ARR accounts and leading complex, multi-stakeholder engagements. People leadership excellence - demonstrated ability to hire, develop, and retain top CS talent with measurable performance improvements. Executive presence and gravitas - comfortable presenting to and influencing C-level executives and boards on strategic initiatives and business outcomes. Data analytics and business intelligence expertise - specific emphasis on Data Analytics, Cloud, Collaboration, or Identity solutions with ability to drive technical and business value conversations. Commercial sophistication - experience with complex contract negotiations, multi-million dollar renewals, and strategic partnership development. Cross-functional leadership - proven ability to influence and coordinate across Product, Engineering, Sales, and Marketing teams without direct authority. Deep domain knowledge in DaaS, SaaS, and IaaS business models (TV and Streaming), including data collaboration, identity resolution, and cloud ecosystems. Scaling expertise - experience managing concurrent portfolios of 10+ enterprise accounts totaling $2M+ in ARR. Process and systems thinking - demonstrated ability to design and implement scalable customer success operations and methodologies. Bachelor's degree required; MBA strongly preferred. Customer Success or Account Management certifications (Gainsight, Totango, or equivalent) preferred. Prior Director/VP experience in Customer Success, Account Management, or related customer-facing functions. Industry expertise in adtech/martech, television/media, or data analytics ecosystems. Technical background with ability to engage in deep technical conversations with engineering and data science teams. Consulting or professional services experience in enterprise technology implementations. Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.

Have you ever wanted to reshape the way merchants do business? Are you passionate about technology? AppCard is looking for a business savvy Success Manager to deliver winning loyalty and marketing strategies to our clients. This role will allow you to position our industry leading products and execute business strategies to deliver client growth and customer adoption. Responsibilities Develop relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization Understand how to build and present AppCard's value story using data and insights Drive growth with existing customers, Identify upgrade opportunities and generate new revenue Understand, adapt to, and help develop AppCard's ongoing product and technology developments Manage multiple cross-product opportunities and projects Qualifications 1-2 years' sales experience - A must Customer oriented and excellent communication skills Excellent presentation skills Tech Savvy Understanding of retail business needs Fast and autonomous learner A people person Advantage: experience in either - account management, customer success, professional services Advantage: SAAS / Tech industry experience Additional Information All your information will be kept confidential according to EEO guidelines.

Learn about us and our openings here: **************************** About the role As our first Customer Success Manager, you will report to the CEO and work closely with him and our Support and Sales team on client onboarding, retention, upsells, and overall customer satisfaction. We're looking for someone entrepreneurial, scrappy, and proactive who's willing to dive into different parts of the business as needed (like handling a sales demo when our schedule is slammed). This role is ideal for someone who wants to be on the ground floor of a scaling startup and build processes that will shape the future of our customer success function. What you'll do You'll own upsells and retention. You'll be responsible for growth and happiness within our existing account base, focusing on renewals and expansion. You'll manage key accounts. You'll handle all accounts above a certain MRR threshold - developing strong relationships, understanding their business, and proactively addressing their needs. You'll provide onboarding calls. For new customers on Professional tiers and above, you'll deliver thorough, friendly onboarding sessions to ensure they get value fast. You'll provide support for priority accounts. For accounts with a dedicated CSM you will be the first to offer support. You'll become a Copilot expert. You'll master workspace setup, customization, and automations - making sure our customers can leverage every feature we offer. You'll help out in other areas. Whether it's giving a sales demo when Sean is booked or responding to priority support tickets, you'll be comfortable wearing different hats to keep things running smoothly. Who you are You're experienced. You have at least 1 year of experience in a Customer Success Manager role (or similar) and can point to real results you've driven. You're customer-centric. You love building relationships, solving problems, and advocating for customers internally. You're a tech-savvy quick learner. You can pick up new tools quickly, and you're excited to dive into the world of Copilot's apps and advanced configurations. You're scrappy. You enjoy figuring out what needs to be done - even if it's not strictly in your job description-and you're not afraid to roll up your sleeves. You care about outcomes. You measure your success by renewals, account growth, and overall customer satisfaction, not just checkboxes on a to-do list. You're passionate about entrepreneurship and small business. You genuinely care about helping small businesses succeed and love empowering entrepreneurs to thrive. You love working in person. We're convinced that building a strong culture happens face-to-face, and we're looking for people who thrive in highly collaborative, in-person environments.

Job Description WHO WE ARE Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties! Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our company culture, guided by core values, shapes our daily interactions: We bring client satisfaction We are impactful We go above and beyond We live one team, one dream We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys. Learn more about AB Tasty and our teams: About Us Your Journey with Us AB Tasty on Welcome to the Jungle The Team The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty's suite of products- including testing, personalization, feature management, merchandising, and recommendations. This role combines strategic guidance with hands-on enablement and training, partnering closely with product, marketing, and engineering teams. You'll help translate ideas into high-impact tests, guide experimentation strategy, and ensure clients have the knowledge, confidence, and support to run successful programs. In doing so, you'll become a trusted partner in shaping how teams test, learn, and innovate. Collaboration tools: Slack, Jira, Confluence, and more Tools: Churnzero, Gong Travel: occasional travel to client meetings Your Mission As we say at AB Tasty, we're the optimization partners pushing brave ideas from the inside out, and the CS team is at the heart of that mission. As part of this team, you'll be a strategic partner, elevating clients' digital performance and helping them deliver better experiences for their users. Build and maintain strong, trusted relationships with key stakeholders across clients. Understand client goals and challenges to provide tailored guidance and drive measurable business outcomes. Lead onboarding and adoption of AB Tasty's platform, helping clients unlock value quickly and effectively. Develop deep expertise across multiple AB Tasty products, staying informed on industry trends to advise clients strategically. Identify risks and opportunities, partnering with Key Account Managers to support client growth, success, and product expansion. Showcase platform features and best practices to help clients maximize results and demonstrate the impact of their optimization programs. Capture client feedback and insights to influence internal teams and improve both product and experience. Collaborate closely with Engineering, Product, and Support teams to ensure seamless client experiences and effective technical guidance. Serve as the go-to partner for helping clients realize the full potential and ROI of their digital optimization programs. What You'll Bring 3+ years in a client-facing SaaS or digital optimization role, helping clients adopt technology and drive measurable outcomes. Strong organizational skills and ability to manage multiple clients and priorities. Consultative, client-focused mindset with confidence engaging decision-makers (VPs, Heads of Marketing, Product Managers, Engineers). Excellent communication and active listening, strong ability to translate technical concepts for both technical and non-technical stakeholders. Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs. Interest or experience in UX design, analytics, e-commerce, and/or customer experience optimization. Experience in global or remote teams and collaborating across multiple internal functions (Sales, Engineering, Product, Marketing, Support). Passion for helping clients maximize platform value, drive impact, and champion customer-centric improvements. If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application! Why you'll love it here At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our team, you'll: Make a real impact: directly influence our success and be a player in the company's growth Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey International culture: collaborate with a diverse, global team across 8 countries Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility AB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

About Us: Dispatch helps financial advisors manage their client data. We are the first data orchestration company for the $80T advisory market - we collect, sync and maintain data across the advisory tech stack. Our platform orchestrates complex data workflows like automated onboarding, account opening and data syncing. We give advisors the power of an integrated tech stack with the choice to use whatever tools are best to run their business. We're an experienced team of start-up operators with deep roots in both tech and industry. You can learn more about us on our website. Role overview: Dispatch is looking for an execution-focused CSM to own the implementation, growth, and long-term success of our customers. You will focus primarily on the mid-market but may have some enterprise coverage responsibilities too. You'll partner directly with customers to manage technical onboarding, configure integrations, build relationships, and drive expansion. You will be part implementation lead, part strategic advisor, and part commercial partner. You'll be foundational in shaping our approach to onboarding, QBRs, and upsell - and will work closely with Product, Operations, and Sales to do it. To succeed in this role, you'll have to be scrappy, customer-obsessed, motivated by impact, and excel at moving fast and operating in unchartered territory. What you will own: Serve as the primary relationship owner Lead onboarding and implementation for mid-market customers Serve as a product expert - able to troubleshoot issues and execute hands-on tasks like configuring integrations and testing. Develop a deep understanding of each customer's org structure, workflows, and operational model in order to advise on optimal Dispatch usage and uncover expansion opportunities over time. Own the expansion motion from discovery to close - shaping use cases, partnering with Sales, and driving adoption of new workflows and product areas. Run QBRs, track account health, and proactively mitigate risk Act as the internal voice of the customer, surfacing product and infrastructure feedback Contribute to playbooks, templates, and CS process development What you bring: 3+ years of experience in a Customer Success or Account Management role, working with complex B2B SaaS products. Start-up experience in a rapidly growing tech company (ideally in fintech, data, or complex SaaS) Proven experience managing large, multi-stakeholder accounts Comfort navigating technical implementations Strong commercial instincts with experience identifying and influencing upsell opportunities Exceptional communicator who can build trust with product teams and clients alike Systems thinker who builds for scale - not just to get through the day Operate with high horsepower, are adept at context switching, and work on multiple projects at once with expansive ownership. Startup or early growth stage experience going from 1 to 10 or 10 to 100. Why work at Dispatch? We're a highly experienced team with a track record of successfully building together. We're well versed in building for the best tech and investment companies. We move fast, iterate quickly and have a high bar for what “excellent” looks like. We're a well-funded company backed by top tier investors. We're distributed in New York and San Francisco, and take great care to foster a highly communicative, collaborative working environment. Unlimited vacation - take time off when you need it. Top-notch healthcare plans - we offer the best available medical, dental and vision plans that give you the most options and we cover the entirety of the cost for employees and their families. Also offered: FSA, HSA plans and OneMedical, TalkSpace, KindBody, HealthAdvocate and Teladoc Health memberships. Dispatch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Us: Dispatch is the first data orchestration company for the $80T advisory market - we collect, sync and maintain data across the advisory tech stack. Our platform orchestrates complex data workflows like automated onboarding, account opening and data syncing. We give advisors the power of an integrated tech stack with the choice to use whatever tools are best to run their business. We're an experienced team of start-up operators with deep roots in both tech and industry. You can learn more about us on our website. Role overview: Dispatch is looking for an Enterprise CSM to own the implementation, growth, and long-term success of our most complex customers. You'll partner directly with home office teams and their partner firms to manage technical onboarding, configure integrations, build relationships, and drive expansion across large accounts. You will be part implementation lead, part strategic advisor, and part commercial partner. You'll be foundational in shaping our approach to onboarding, QBRs, and upsell - and will work closely with Product, Operations, and Sales to do it. To succeed in this role, you'll have to be scrappy, customer-obsessed, motivated by impact, and excel at moving fast and operating in unchartered territory. What you will own: Serve as the primary relationship owner Lead onboarding and implementation for complex enterprise customers Serve as a product expert - able to troubleshoot issues and execute hands-on tasks like configuring integrations and testing. Develop a deep understanding of each customer's org structure, workflows, and operational model in order to advise on optimal Dispatch usage and uncover expansion opportunities over time. Own the expansion motion from discovery to close - shaping use cases, partnering with Sales, and driving adoption of new workflows and product areas. Run QBRs, track account health, and proactively mitigate risk Act as the internal voice of the customer, surfacing product and infrastructure feedback Contribute to playbooks, templates, and CS process development What you bring: 5+ years of experience in an Enterprise Customer Success or Enterprise Account Management role, working with complex B2B SaaS products. Start-up experience in a rapidly growing tech company (ideally in fintech, data, or complex SaaS) Proven experience managing large, multi-stakeholder accounts Comfort navigating technical implementations Strong commercial instincts with experience identifying and influencing upsell opportunities Exceptional communicator who can build trust with product teams and clients alike Systems thinker who builds for scale - not just to get through the day Operate with high horsepower, are adept at context switching, and work on multiple projects at once with expansive ownership. Startup or early growth stage experience going from 1 to 10 or 10 to 100. Why work at Dispatch? We're a highly experienced team with a track record of successfully building together. We're well versed in building for the best tech and investment companies. We move fast, iterate quickly and have a high bar for what “excellent” looks like. We're a well-funded company backed by top tier investors. We're distributed in New York and San Francisco, and take great care to foster a highly communicative, collaborative working environment. Unlimited vacation - take time off when you need it. Top-notch healthcare plans - we offer the best available medical, dental and vision plans that give you the most options and we cover the entirety of the cost for employees and their families. Also offered: FSA, HSA plans and OneMedical, TalkSpace, KindBody, HealthAdvocate and Teladoc Health memberships. Dispatch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What we do: Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr's solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe. We are hiring a Customer Success Manager to oversee relationships with Zefr clients across our measurement and targeting products. This person will work with some of the biggest and most sophisticated advertisers in the industry, guiding them in effectively utilizing Zefr technology and demonstrating Zefr's considerable value. This role is particularly suited for someone with direct experience in pharmaceutical marketing, who understands the nuances, regulations, and complexities of running digital campaigns in the pharma space. What you'll get to do: Assist clients with the implementation and integration of Zefr products, including training, troubleshooting, and proactive follow-up. Serve as the day-to-day contact for partners, fielding incoming requests, proactively engaging them, and building long-term relationships. Provide strategic guidance to help clients meet their primary KPIs and maximize their advertising investment. Support customers through technical and strategic challenges while advocating for customer needs with internal teams. Proactively monitor campaign performance, identify optimization opportunities, and deliver actionable recommendations. Analyze client data to showcase Zefr's value, develop solutions, and lead initiatives to improve performance and reduce costs. Identify common customer challenges and collaborate with cross-functional teams to translate them into business and product needs. Develop a deep understanding of the full Zefr product suite and identify opportunities for additional value. Partner closely with the Product team, relaying customer feedback to help shape our product roadmap. Apply your pharma expertise to guide clients through the unique compliance, safety, audience, and platform considerations that impact pharmaceutical media buying. Ensure that digital ad campaigns for pharma clients meet regulatory expectations (e.g., content adjacency sensitivities, brand safety, ISI considerations, and platform-specific pharma policies). What we're looking for: Required & Preferred Experience Must have: Prior experience in pharmaceutical marketing, either: Working directly on a pharmaceutical advertiser as a client, or Working in a pharma-focused or healthcare-focused digital agency. Working knowledge of digital ad buying for pharma, including awareness of platform restrictions, compliance considerations, content adjacency risks, and industry-specific measurement needs. 2+ years of experience running or supporting programmatic, social, or digital campaigns. Proficiency with platforms such as Google Ads, DV360, Meta Ads Manager, TikTok Ads Manager, or similar ad-serving tools. Proficiency in English is required. Skills & Attributes Highly proactive, resourceful, and motivated self-starter who takes initiative. Excellent written and verbal communication, with the ability to tailor communication across all organizational levels. Strong organizational skills and ability to balance multiple priorities and deliverables. Strong analytical capabilities and high proficiency in Excel; experience with additional analytics tools is a plus. Consultative skill set: able to simplify technical concepts and empower customer understanding. Deep empathy and strong customer-centric mindset. Ability to work independently, with strong time-management skills to support clients across markets and time zones. Benefits (for US based employees): Flexible PTO Medical, dental, and vision insurance with FSA options Company-paid life insurance Paid parental leave 401(k) with company match Professional development opportunities 13+ paid holidays off Flexible hybrid work schedule “Summer and Fall Fridays” (shorter work days on select Fridays during the summertime and fall) In-office lunches and lots of free food Optional in-person and virtual events (we like to celebrate!) Compensation (for US based employees): The anticipated base salary for this position is between $90,000-110,000 with an additional bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation. Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.

What we do: Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr's solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe. We are hiring a Customer Success Manager to oversee relationships with Zefr clients across our measurement and targeting products. This person will work with some of the biggest and most sophisticated advertisers in the industry, guiding them in effectively utilizing Zefr technology and demonstrating Zefr's considerable value. This role is particularly suited for someone with direct experience in pharmaceutical marketing, who understands the nuances, regulations, and complexities of running digital campaigns in the pharma space. What you'll get to do: * Assist clients with the implementation and integration of Zefr products, including training, troubleshooting, and proactive follow-up. * Serve as the day-to-day contact for partners, fielding incoming requests, proactively engaging them, and building long-term relationships. * Provide strategic guidance to help clients meet their primary KPIs and maximize their advertising investment. * Support customers through technical and strategic challenges while advocating for customer needs with internal teams. * Proactively monitor campaign performance, identify optimization opportunities, and deliver actionable recommendations. * Analyze client data to showcase Zefr's value, develop solutions, and lead initiatives to improve performance and reduce costs. * Identify common customer challenges and collaborate with cross-functional teams to translate them into business and product needs. * Develop a deep understanding of the full Zefr product suite and identify opportunities for additional value. * Partner closely with the Product team, relaying customer feedback to help shape our product roadmap. * Apply your pharma expertise to guide clients through the unique compliance, safety, audience, and platform considerations that impact pharmaceutical media buying. * Ensure that digital ad campaigns for pharma clients meet regulatory expectations (e.g., content adjacency sensitivities, brand safety, ISI considerations, and platform-specific pharma policies). What we're looking for: Required & Preferred Experience * Must have: Prior experience in pharmaceutical marketing, either: * Working directly on a pharmaceutical advertiser as a client, or * Working in a pharma-focused or healthcare-focused digital agency. * Working knowledge of digital ad buying for pharma, including awareness of platform restrictions, compliance considerations, content adjacency risks, and industry-specific measurement needs. * 2+ years of experience running or supporting programmatic, social, or digital campaigns. * Proficiency with platforms such as Google Ads, DV360, Meta Ads Manager, TikTok Ads Manager, or similar ad-serving tools. * Proficiency in English is required. Skills & Attributes * Highly proactive, resourceful, and motivated self-starter who takes initiative. * Excellent written and verbal communication, with the ability to tailor communication across all organizational levels. * Strong organizational skills and ability to balance multiple priorities and deliverables. * Strong analytical capabilities and high proficiency in Excel; experience with additional analytics tools is a plus. * Consultative skill set: able to simplify technical concepts and empower customer understanding. * Deep empathy and strong customer-centric mindset. * Ability to work independently, with strong time-management skills to support clients across markets and time zones. Benefits (for US based employees): * Flexible PTO * Medical, dental, and vision insurance with FSA options * Company-paid life insurance * Paid parental leave * 401(k) with company match * Professional development opportunities * 13+ paid holidays off * Flexible hybrid work schedule * "Summer and Fall Fridays" (shorter work days on select Fridays during the summertime and fall) * In-office lunches and lots of free food * Optional in-person and virtual events (we like to celebrate!) Compensation (for US based employees): The anticipated base salary for this position is between $90,000-110,000 with an additional bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation. Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum - resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning. The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Head of Customer Success, Breana Timlin. We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision. You will... Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform. Serve as the primary contact for customers delivering a value-driven customer journey Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. Participate in onsite visits to support district initiatives, professional learning, and customer's needs Responsibilities will evolve with your ability to contribute to the team What we're looking for... BA or BS degree or higher 3+ years in project management, account management, implementation, or customer success at a tech company Background in classroom education, educational administration and large-scale implementations Familiarity with Student Information Systems Proficient in Salesforce, Microsoft Suite, and remote collaboration tools Experience using and/or implementing High quality instruction materials (HQIM) Experience working within the NYC Public Schools (NYCPS) system Willingness to travel up to 50% of the time Location: Must be based in the NYC Region $90,000 - $110,000 a year Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer Full time permanent employees are eligible for the following benefits from their first day of employment:* Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance * One Medical membership (in participating locations) * Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year. * 10 paid sick days per year (pro rated depending on start date) * Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State. * Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises. Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video. We are currently seeking an organized and communicative Customer Success Manager to support our rapidly growing client base! Responsibilities: Educate users on digital marketing best practices and how our platform can help them achieve business goals Act as main point of contact for business owners from varying brands using our technology to market their businesses Assist clients with marketing strategy and review performance on channels, including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc. Experience collaborating with multi-unit owners and regional managers to build strong relationships, align on strategy, and drive business growth across territories. Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform Understand client objectives and KPIs, and steward successful use of the Eulerity platform Interface with clients through emails and phone calls to provide support and platform/marketing expertise Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize Work cross-functionally with internal teams - including Engineering, Product, and Marketing - to resolve client issues, drive campaign success, and ensure a seamless customer experience. Requirements: 3+ years of relevant Account Management experience **Preferred: experience with Account Management at a technology company Quick learner and ability to manage multiple priorities and projects Excellent communication skills with the ability to educate and train clients and users Very organized and keen attention to detail Strong analytical and creative skills Out-of-the-box thinker with problem-solving / consultative approach High energy and a teamwork mentality is a must Must be proficient with Excel, PowerPoint and Word Excellent interpersonal and communication skills in English Eligibility: This position is open to remote candidates, but applicants must reside within the United States. Benefits: 🩺 Comprehensive benefits Medical Dental Vision 🏖️ Unlimited PTO 🚅 Commuter benefits 📈 401(k) with company match 💻 Hybrid model (2-3x in office per week) or Remote 🍽️ In-office lunches and unlimited snacks 😎 Summer Fridays Compensation: Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected range for this role is $60,000 - $70,000, commensurate with experience. Learn More: Learn more about Eulerity and our team here!

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital. Why join SecurityScorecard's Customer Success Team? The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day. Our team not only manages relationships and ensures customer satisfaction - we also understand our customers' strategic goals and challenges, helping them operationalize our platform to maximize business value. About the Role: The Account Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. In this role, you'll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement. You'll apply your understanding of cybersecurity practices, third-party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue. What You'll Do: Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives. Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains. Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams. Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement. Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices. Share insights and solutions with peers to tackle new customer challenges and drive collective team success. Represent the voice of the customer in product feedback and service delivery discussions. Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth. What We Need You To Have: Bachelor's degree 5+ years in account management, customer success, technical account management, or a similar customer-facing role Strong written and verbal communication skills combined with meticulous organizational skill Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer's perspective to drive business impact. What We'd Like You to Have: Proven success developing and expanding relationships with customer stakeholders, including executives Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals. Ability to proactively identify customer needs and drive outcomes aligned with their business goals Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $100,000 - $185,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************. Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.

Who We Are At Pave, we're building the industry's leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision. Top tier companies like OpenAI, McDonald's, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 70% of Forbes AI 50 use Pave to benchmark compensation. The future of pay is real-time & predictive, and we're making it happen right now. We've raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures. The Revenue Org The Revenue pillar of Pave includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This community drives business growth and ensures every Pave client achieves transformative results with compensation intelligence. Our go-to-market engine operates at the intersection of strategy and execution, moving prospects from initial discovery to scaled implementation across enterprise organizations. The sales team partners closely with compensation leaders to identify strategic opportunities, while customer success ensures clients maximize ROI through our complete platform suite - from benchmarking and band creation to merit cycles and total rewards communication. The rev ops team optimizes our entire client lifecycle using data-driven insights, while marketing translates complex compensation challenges into clear value propositions. Our partnerships team expands Pave's ecosystem reach through strategic HRIS and financial system integrations. Over the next year, our focus centers on accelerating growth in the enterprise segments while deepening client relationships through expanded use cases. We're seeking revenue professionals who are passionate about solving complex compensation challenges and driving measurable business impact for the world's most innovative companies. The Customer Success Engineering Team @ Pave You'll become a Pave product and compensation expert and you'll use that expertise to support a team of ~8 Customer Success Engineers. You'll make sure customers get implemented, get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave. You'll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful. What You'll Do Lead and develop a team of Customer Success Engineers who serve as the primary technical interface between Pave and Customers Establish best practices, playbooks, configuration consistencies and operational processes to scale the CSE function while maintaining service quality Partner with Sales, Support, Marketing, Account Management and R&D teams to coordinate customer implementations, ensure successful product adoption, and be the voice of the customer Act as an escalation point for critical customer issues, working with technical teams to develop and implement timely resolutions Onboard and coach new team members to ensure success during their ramp period; drive down the time for a CSE to be fully ramped. Work strategically with leaders to think about how we might scale the whole CSE service model while not compromising on customer satisfaction. Provide 1:1 coaching and feedback to all team members based on their performance, customer interactions and recorded customer calls; uplevel skills across the team What You'll Bring 5+ years of experience in a technical customer-facing role. 1-3 years of management experience leading technical teams in a fast-paced environment Strong technical aptitude with the ability to understand complex systems and communicate technical concepts to diverse, global audiences Ability to train and onboard new employees and ensure there are clear expectations set and managed to for new team members Exceptional problem-solving skills with a focus on balancing customer needs, business priorities, and technical feasibility Track record of building and scaling processes that enhance team efficiency and customer outcomes Experience with enterprise SaaS implementations and client relationship management Experience with HR tech is a plus Compensation, It's What We Do. Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region-specific benefits. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. This salary range may include multiple levels. The targeted cash compensation for this position is (level depends on experience and performance in the interview process): $166,000 - $186,000 Life @ Pave Since being founded in 2019, Pave has established a robust global footprint. Headquartered in San Francisco's Financial District, we operate strategic regional hubs across New York City's Flatiron District, Salt Lake City, and the United Kingdom. We cultivate a vibrant, collaborative workplace culture through our hybrid model, bringing teams together in-person on Mondays, Tuesdays, Thursdays, and Fridays to foster innovation and strengthen professional relationships Benefits @ Pave At Pave, career advancement drives everything-roles expand, responsibilities deepen, and compensation rises alongside your professional growth. What we provide Complete Health Coverage: Comprehensive Medical, Dental and Vision coverage for you and your family, with plenty of options to suit your needs Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month Meals & Snacks: Lunch & dinner stipends as well as fully stocked kitchens to fuel you Professional Development: Quarterly education stipend to continuously grow Family Support: Robust parental leave to bond with your new family Commuter Assistance: A commuter stipend to help you collaborate in person Vision - Our vision is to unlock a labor market built on trust Mission - Our team's mission is to build confidence in every compensation decision Are you ready to help our customers make smarter, more effective compensation decisions?

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Our Mission Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your impact on our mission Customer Success Managers are the driving force in helping existing Zocdoc providers maximize their performance and experience on the Zocdoc platform. Our goal is to make each practice more successful by understanding the practice goals, upselling additional products and features, offering solutions to drive booking volume and improving overall practice performance. A successful candidate will be an expert in the Zocdoc product, and be able to navigate complex practice operations to re-align value and optimize providers' success on Zocdoc. You'll enjoy this role if you are… Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice's goals and pain points in order to drive feature adoption, utilization, and retention Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results Able to have challenging conversations in order to advise, influence others and handle objections effectively Able to balance sales conversations with project management, working with internal stakeholder teams while being consultative in your decision-making Personally motivated by driving KPIs that are attached to a monthly commission plan Motivated by learning and can quickly grasp and apply new ideas & solutions Actively seeking out feedback from sales leadership to adapt and implement improved sales strategies and processes Your day to day is… Working closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accounts Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in Being incredibly detailed oriented, able to manage multiple projects simultaneously with consistent touchpoints, and thrive with a high degree of autonomy Being an expert on Zocdoc's product and training new providers/their teams on best practices to be successful Proactively identifying and resolving issues that could affect customer satisfaction and buy-in Being self-motivated to own your metrics, strive to exceed goals, and openly seek feedback and coaching to support areas of opportunity Being persuasive and excelling in sales tactics to build genuine connections with customers to maximize buy-in to feature adoption and drive high onboarding satisfaction Influencing providers to deepen their partnership with Zocdoc by investing in our products to maximize their potential for success; creating future brand ambassadors is something you should strive for You'll be successful in this role if you have… Bachelor's degree or equivalent 1-2 years of professional experience in an SDR, business development, customer success or account management role Stellar communication and interpersonal skills Strong attention to detail, highly organized, and a quick, curious learner A high level of problem-solving and issue-resolution skills Ability to think on your feet and thrive in a dynamic, start-up environment Benefits: Flexible, hybrid work environment at our convenient Soho location Competitive PTO 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Hourly Pay Range$30.29-$34.38 USD About us Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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