(Remote) Support Analyst
Information technology technician job at L3Harris
Join a community where people come first. Systems & Software, a division of Harris, is hiring a Support Analyst to join our collaborative, community-driven team. At Harris, you are not just a number: you are part of a culture that values continuous learning, mutual support, and personal growth.
As a Support Analyst, you will play a key role in delivering exceptional customer service. You will engage directly with clients to resolve technical issues, manage support tickets, and identify when to escalate code-related challenges to our development team. Your ability to communicate clearly, manage your time independently, and build trusted relationships will make you a valued part of our client success story.
This is more than just a support role. It is an opportunity to grow within a community that invests in you, values your contributions, and fosters a strong sense of community across all levels. Occasional travel may be required, offering even more opportunities to connect and learn.
If you are passionate about helping others, thrive in a people-first environment, and want to be part of a team that truly supports one another, we invite you to apply.
This role is looking for candidates based in Atlanta, Georgia, with required travel one week per month. Each month requires one week of on-site work in the DeKalb utility area, one week in Atlanta, and the remainder of the month remote from home. Additional travel may include annual group meetings in Vermont.
What your impact will be:
Handle support calls or tickets.
Install and update product line applications, integrated third party applications, and operating system and database applications.
Exercise sound professional judgment in investigating technical problems.
Collect detailed information to categorize requests and establish a method of resolution.
Document all customer communication through tickets.
What we are looking for:
Minimum one year of customer service experience in a technical environment or relevant experience.
Proven problem-solving abilities.
Strong verbal skills and exceptional written communication.
Experience in technical documentation.
Ability to multi-task effectively.
Ability to work independently with minimal supervision.
Provide onsite attention and support for specific clients. Travel and onsite visits are required.
What we can offer:
3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
About Systems and Software:
Since 1973 it has been our unrelenting mission at Systems and Software to provide quality customer information system solutions to municipal and investor-owned utilities. To achieve that mission, we fully understand the importance of a committed, engaged group of developers, implementers, and support staff. Click here (*********************** to learn more about Systems and Software!
#LI-DNI
Auto-ApplySpecialist, Electrical Engineering - Hardware Design (FOS)
Information technology technician job at L3Harris
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Electrical Engineer III - Hardware Design
Job Code: 31708
Job Location: Cincinnati, OH
Schedule: 4/10 (Monday to Thursday, 10 hour shifts, flexible)
About L3 Harris Technologies:
L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $19 billion in annual revenue and 50,000 employees, with customers in more than 100 countries.
Job Description:
This Electrical Engineering position is in a fast-paced and dynamic environment, requiring tasking flexibility to meet ever changing customer objectives. It will require the ability to work within a team structure as well as work independently with minimal supervision. Excellent communication skills, both verbal and written, are crucial.
Essential Functions:
+ Design analog and digital circuits for safety and arming devices.
+ Generate schematics and PCB layout guidelines.
+ Perform circuit analyses (WCCA, electrical stress, FMECA, fault tree, etc.) and simulations (LTSpice, Pspice, etc.).
+ Participate in team and department meetings, internal design reviews, peer and gate reviews.
+ Assist with requirements development and compliance assessments.
+ Generate firmware requirements for FPGAs and microcontrollers.
+ Define test methods and develop test plans and test equipment requirements.
+ Support or direct test activities in all phases of product development.
+ Support hardware builds by testing and troubleshooting failures.
+ Create and maintain engineering technical drawings and documentation.
+ Author test plans and reports related to product performance and safety.
+ Lead or assist formal failure investigations using structured tools (8D, Fishbone, Cause & Effect, etc.).
+ Provide technical support for legacy production programs.
+ Help mentor co-ops and less-experienced engineers.
+ Multi-task across several projects simultaneously.
Qualifications:
+ BSEE/CompE + 4 years of related experience, MSEE/CompE + 2 years of related experience, or in lieu of a degree, a minimum of 8 years of related experience.
+ 3+ years of experience designing analog circuits utilizing op amps, comparators, filters, differential amplifiers, data converters, etc.
+ 3+ years of experience designing digital circuits utilizing logic gates, flip flops, counters, multiplexers, timers, etc.
+ 2+ years of experience with board-level power architecture design, power conditioning and power conversion using linear and switching topologies.
+ 2+ years of experience with interface circuits and serial communication buses including UART, SPI, and I2C.
+ 2+ years of experience with various sensor types (temperature sensors, acceleromters, differential pressure sensors, gyroscopes, etc.).
+ 2+ years of experience with circuit protection techniques (e.g. overvoltage, reverse voltage, short circuit, ESD, EMI, etc.).
+ 3+ years of experience with module design including component selection, circuit design and analysis, and board layout.
+ 3+ years of experience with schematic capture and board layout utilities (Altium, PADS, etc.).
+ 3+ years of experience in troubleshooting using standard lab equipment (oscilloscopes, function generators, meters, etc.).
+ 3+ years of experience with modeling and simulation utilities (LTSpice, MATLAB, Simulink, etc.).
+ 3+ years of experience in creating technical diagrams, documents and drawings (Test Plans, Test Reports, Analyses, Engineering Drawings, etc.).
+ 2+ years of experience with Root Cause analysis.
+ Ability to obtain a government-issued Secret level clearance.
Preferred Additional Skills:
+ BSEE/CompE + 8 years experience
+ 2+ years of experience designing Electronic Safety and Arming Devices (ESADs) and Ignition Safety Devices IAW MIL-STD-1316 and MIL-STD-1901A.
+ 2+ years of experience presenting ESAD/ESAF/ISD designs to Safety Review Boards (AFSRB, FISTRP, NNMSB).
+ 2+ years of experience interfacing to and testing energetic materials (EFDIs, LEEFIs, Lead Charges, Boosters).
+ 2+ years of design for extreme environments (Vibration, Shock, Temperature, Temperature & Humidity).
+ Team Player with excellent communication skills to work effectively across different engineering disciplines.
+ 3+ years of experience leading a large scale technical project from start to completion with minimal guidance.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
Entry Level Hire Remote Technical Support - Hardware and Software Products 2026
Austin, TX jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs.
**Required technical and professional expertise**
- Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
- Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
- Experience with at least one programming language (e.g., C, C++, Python, or Java).
- Excellent English communication skills (written and verbal).
- Ability to work independently and collaboratively in high-pressure situations.
- Willingness to work across time zones and participate in global team collaboration.
**Preferred technical and professional experience**
- Basic knowledge of Storage Area Networks and Fibre Channel Switches.
- Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.
- Experience with z/OS or other mainframe environments.
- Basic Understanding of LLM Foundational models and generative AI.
- Experience with developing presentations and creating spreadsheets.
- Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).
- Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.
- Basic understanding of Linux/Unix systems, including command-line operations and file systems.
- Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting).
- Background in tutoring, teaching assistant roles, or mentoring.
- Demonstrated service mindset and ability to explain complex issues clearly.
- Experience with APIs and scripting.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Hire Remote Technical Support - Hardware and Software Products 2026
Rochester, MN jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs.
**Required technical and professional expertise**
- Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
- Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
- Experience with at least one programming language (e.g., C, C++, Python, or Java).
- Excellent English communication skills (written and verbal).
- Ability to work independently and collaboratively in high-pressure situations.
- Willingness to work across time zones and participate in global team collaboration.
**Preferred technical and professional experience**
- Basic knowledge of Storage Area Networks and Fibre Channel Switches.
- Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.
- Experience with z/OS or other mainframe environments.
- Basic Understanding of LLM Foundational models and generative AI.
- Experience with developing presentations and creating spreadsheets.
- Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).
- Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.
- Basic understanding of Linux/Unix systems, including command-line operations and file systems.
- Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting).
- Background in tutoring, teaching assistant roles, or mentoring.
- Demonstrated service mindset and ability to explain complex issues clearly.
- Experience with APIs and scripting.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Technical Support Professional
Parkton, NC jobs
**Introduction** The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.
**Your role and responsibilities**
You will work to support our customers by responding to service requests within the designated service-level agreement. You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes.
You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product.
Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received.
Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs.
**Required technical and professional expertise**
* Hands-on experience working as a support, sustaining or development engineer or directly related experience.
* Linux Storage System administration experience, including system installation, configuration and maintenance.
* Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
* Must be able to work and collaborate in a team setting and look to share knowledge with peers.
* Hands-on experience working with Ceph/Openshift/Kubernetes technologies
**Preferred technical and professional experience**
* Hands-on experience working as a support, sustaining or development engineer or directly related experience
* Hands-on working with Ceph/Openshift/Kubernetes technologies
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Hire Remote Technical Support - Hardware and Software Products 2026
Poughkeepsie, NY jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs.
**Required technical and professional expertise**
- Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
- Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
- Experience with at least one programming language (e.g., C, C++, Python, or Java).
- Excellent English communication skills (written and verbal).
- Ability to work independently and collaboratively in high-pressure situations.
- Willingness to work across time zones and participate in global team collaboration.
**Preferred technical and professional experience**
- Basic knowledge of Storage Area Networks and Fibre Channel Switches.
- Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.
- Experience with z/OS or other mainframe environments.
- Basic Understanding of LLM Foundational models and generative AI.
- Experience with developing presentations and creating spreadsheets.
- Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).
- Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.
- Basic understanding of Linux/Unix systems, including command-line operations and file systems.
- Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting).
- Background in tutoring, teaching assistant roles, or mentoring.
- Demonstrated service mindset and ability to explain complex issues clearly.
- Experience with APIs and scripting.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Hire Remote Technical Support - Hardware and Software Products 2026
Parkton, NC jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs.
**Required technical and professional expertise**
- Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
- Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
- Experience with at least one programming language (e.g., C, C++, Python, or Java).
- Excellent English communication skills (written and verbal).
- Ability to work independently and collaboratively in high-pressure situations.
- Willingness to work across time zones and participate in global team collaboration.
**Preferred technical and professional experience**
- Basic knowledge of Storage Area Networks and Fibre Channel Switches.
- Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.
- Experience with z/OS or other mainframe environments.
- Basic Understanding of LLM Foundational models and generative AI.
- Experience with developing presentations and creating spreadsheets.
- Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).
- Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy.
- Basic understanding of Linux/Unix systems, including command-line operations and file systems.
- Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting).
- Background in tutoring, teaching assistant roles, or mentoring.
- Demonstrated service mindset and ability to explain complex issues clearly.
- Experience with APIs and scripting.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
F-35 Help Desk Specialist | Active Secret clearance
Wright-Patterson Air Force Base, OH jobs
Full Part/Time: Full time Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required:
None
Job Family:
Technical Support Services
Job Qualifications:
Skills:
BMC Remedy Ticketing System, Help Desk Support, IT Help Desk
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career.
The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Specialist, the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH:
* Provides first-tier software, hardware and printing technical assistance to computer users.
* Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
* May provide assistance concerning the use of computer hardware, software, and printing.
* Responds to and diagnoses problems through discussions with users.
* Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
* Serves as focal point for customer concerns.
* Documents, tracks, and monitors the technical problems to ensure a timely resolution.
* Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties.
* Recommends systems modifications to reduce user problems.
* A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
WHAT YOU'LL NEED TO SUCCEED:
Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:
* Security Clearance Level: Active Secret clearance
* Required Experience:
* 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
* Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
* Experience with Remedy/Help Desk Management Systems.
* Progressive experience in the management of a technical support team.
* Experience developing and providing Service Level Agreements and Help Desk deliverables.
* Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
* Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
* Location: Onsite at Wright Patterson AFB, OH.
* US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
* Growth: AI-powered career tool that identifies career steps and learning opportunities
* Support: An internal mobility team focused on helping you achieve your career goals
* Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
* Flexibility: Full-flex work week to own your priorities at work.
* Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA OH Wright-Patterson AFB
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
F-35 Help Desk Specialist | Active Secret clearance
Wright-Patterson Air Force Base, OH jobs
Full Part/Time: Full time Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required:
None
Job Family:
Technical Support Services
Job Qualifications:
Skills:
BMC Remedy Ticketing System, Help Desk Support, IT Help Desk
Certifications:
CompTIA Security+ CE | CompTIA - CompTIA
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career.
The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Specialist, the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH:
* Provides first-tier software, hardware and printing technical assistance to computer users.
* Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
* May provide assistance concerning the use of computer hardware, software, and printing.
* Responds to and diagnoses problems through discussions with users.
* Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
* Serves as focal point for customer concerns.
* Documents, tracks, and monitors the technical problems to ensure a timely resolution.
* Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties.
* Recommends systems modifications to reduce user problems.
* A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
WHAT YOU'LL NEED TO SUCCEED:
Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:
* Security Clearance Level: Active Secret clearance
* Required Experience:
* 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
* Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
* Experience with Remedy/Help Desk Management Systems.
* Progressive experience in the management of a technical support team.
* Experience developing and providing Service Level Agreements and Help Desk deliverables.
* Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
* Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
* Location: Onsite at Wright Patterson AFB, OH.
* US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
* Growth: AI-powered career tool that identifies career steps and learning opportunities
* Support: An internal mobility team focused on helping you achieve your career goals
* Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
* Flexibility: Full-flex work week to own your priorities at work.
* Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
#GDITPriority
The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA OH Wright-Patterson AFB
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Field Technical Support Representative for Page Wide Press
Columbus, OH jobs
Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry.
**Job Summary**
This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.
**Responsibilities**
+ Responsible for maintaining and servicing HP Commercial Web Printing Press.
+ Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
+ Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
+ Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems.
+ Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
+ Solve technical problems on assigned hardware and software platforms.
+ Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
+ Must be able to travel at least 50% of the time
+ Must have experience with Hardware Support of Printers, preferably commercial printers.
**Education & Experience** **Recommended**
* High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
* Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
**Knowledge & Skills**
+ Knowledge of corporate organization, job, and policies.
+ Advanced knowledge of operating systems and software.
+ Experience with printer hardware support
+ Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills.
+ Ability to develop Customer relationships.
+ Ability to perform while under high-pressure situations.
+ Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge.
+ Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work.
+ Must have mechanical, and electrical experience and skillset
+ Commercial digital printing experience is preferred
**Cross-Org Skills**
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity
The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
**Benefits:**
HP offers a comprehensive benefits package for this position, including:
+ Health insurance
+ Dental insurance
+ Vision insurance
+ Long term/short term disability insurance
+ Employee assistance program
+ Flexible spending account
+ Life insurance
+ Generous time off policies, including;
+ 4-12 weeks fully paid parental leave based on tenure
+ 13 paid holidays
+ 15 days paid time off (US benefits overview (********************************** )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Remote
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Poughkeepsie, NY jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
**Required technical and professional expertise**
- Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.
- Solid understanding of machine learning algorithms and model evaluation techniques.
- Experience with Git and collaborative development workflows.
- Ability to work with structured and unstructured data, including preprocessing and transformation.
- Familiarity with software engineering principles and debugging practices.
- Strong analytical and problem-solving skills.
**Preferred technical and professional experience**
- Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).
- Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).
- Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).
- Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.
- Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).
- Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Austin, TX jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
**Required technical and professional expertise**
- Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.
- Solid understanding of machine learning algorithms and model evaluation techniques.
- Experience with Git and collaborative development workflows.
- Ability to work with structured and unstructured data, including preprocessing and transformation.
- Familiarity with software engineering principles and debugging practices.
- Strong analytical and problem-solving skills.
**Preferred technical and professional experience**
- Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).
- Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).
- Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).
- Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.
- Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).
- Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Parkton, NC jobs
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
**Required technical and professional expertise**
- Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.
- Solid understanding of machine learning algorithms and model evaluation techniques.
- Experience with Git and collaborative development workflows.
- Ability to work with structured and unstructured data, including preprocessing and transformation.
- Familiarity with software engineering principles and debugging practices.
- Strong analytical and problem-solving skills.
**Preferred technical and professional experience**
- Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).
- Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).
- Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).
- Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.
- Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).
- Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Parkton, NC jobs
Introduction IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.• Solid understanding of machine learning algorithms and model evaluation techniques.• Experience with Git and collaborative development workflows.• Ability to work with structured and unstructured data, including preprocessing and transformation.• Familiarity with software engineering principles and debugging practices.• Strong analytical and problem-solving skills.
Preferred technical and professional experience
* Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).• Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).• Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).• Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.• Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).• Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Field Technical Support Representative for Page Wide Press
Ohio jobs
Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry.
Job Summary
This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.
Responsibilities
* Responsible for maintaining and servicing HP Commercial Web Printing Press.
* Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
* Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
* Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems.
* Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
* Solve technical problems on assigned hardware and software platforms.
* Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
* Must be able to travel at least 50% of the time
* Must have experience with Hardware Support of Printers, preferably commercial printers.
Education & Experience Recommended
* High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
* Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Knowledge & Skills
* Knowledge of corporate organization, job, and policies.
* Advanced knowledge of operating systems and software.
* Experience with printer hardware support
* Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills.
* Ability to develop Customer relationships.
* Ability to perform while under high-pressure situations.
* Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge.
* Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work.
* Must have mechanical, and electrical experience and skillset
* Commercial digital printing experience is preferred
Cross-Org Skills
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity
The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies, including;
* 4-12 weeks fully paid parental leave based on tenure
* 13 paid holidays
* 15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
50%
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"
Field Technical Support Representative for Page Wide Press
Ohio jobs
Description -
Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry.
Job Summary
This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.
Responsibilities
Responsible for maintaining and servicing HP Commercial Web Printing Press.
Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems.
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
Solve technical problems on assigned hardware and software platforms.
Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
Must be able to travel at least 50% of the time
Must have experience with Hardware Support of Printers, preferably commercial printers.
Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Knowledge & Skills
Knowledge of corporate organization, job, and policies.
Advanced knowledge of operating systems and software.
Experience with printer hardware support
Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills.
Ability to develop Customer relationships.
Ability to perform while under high-pressure situations.
Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge.
Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work.
Must have mechanical, and electrical experience and skillset
Commercial digital printing experience is preferred
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
50%
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
Auto-ApplyIT Systems Administrator
Dayton, OH jobs
Woolpert, Inc. is a cutting-edge national architecture, engineering and geospatial (AEG) firm that delivers value to clients by blending engineering excellence with innovative technology and geospatial applications. Woolpert continues to be certified as an Employer of Choice by Great Place To Work . We believe great companies are built from exceptional people and amazing clients. As we grow, we are seeking a IT Systems Administrator in Dayton or Cincinnati, Ohio. Responsibilities:
Understands Microsoft server environment, including configuration, maintenance, and support in a virtual environment (i.e. VMWare)
Understands server level User/Group settings and folder permissions
Implements and utilizes Woolpert Best Practices for projects and processes
Understands hardware design and operating systems i.e. creating VM with the correct requirements according to specific software
Understands IIS Functionality including websites, applications, virtual directories, certificates, bindings and application pools
Foundational understanding of enterprise infrastructure, including routers, switches, firewall, DMZs, etc.
Understands SQL, can backup and restore databases, can install SQL on new VM according to software specifications
Can ensure mobile / tablet connectivity - setup of a local router that will allow the VM to talk to the mobile device both iOS and Android
Other duties as assigned
Qualifications:
BA/BS degree in a related field with four (4) years related experience or have eight (8) years related experience
Experience creating and maintaining Azure Virtual Desktop (WVD) environments
Ability to work in a team environment with associates both on-site and remote
Perform tasks and solve problems with a high degree of independence
Excellent written and verbal communication skills in a dynamic environment
Professional experience working with Microsoft Azure environment and creating and supporting virtual devices Microsoft O365 (M365) environment is highly desired
Knowledge of Cityworks installation is preferred
ITIL certified is preferred
Strong organizational, time management, attention to detail and analytical skills
Ability to work independently as well as in a team environment; offer constructive feedback and direction to support goals
Ability to work with a cross functional team
Self-starter capable of working in a fast paced, customer order driven environment, expected to meet timelines with little input from management
Technical Support Engineering Specialist (FOS)
Information technology technician job at L3Harris
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Technical Support Engineering Specialist
Job Code: 29830
Job Location: Cincinnati, OH
Job Schedule: 4/10
Job Description:
In thi full-time salary position, you will:
+ Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users.
+ Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed.
+ Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment.
+ Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software.
+ Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes.
+ Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented.
Qualifications:
+ Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering.
+ Must be able to obtain and maintain a US DoD Secret Security Clearance.
+ Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly.
+ Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment.
+ Prior experience carrying out and creating comlex technical solutions.
+ Prior experience handling multiple projects.
+ Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff.
+ Prior experience working with both customers and program teams.
Preferred Additional Skills:
+ DoD industry experience.
+ Active US Government Secret Security Clearance.
+ Knowledge of mlitary hardware design processes ad test/verification procedures.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
Power Electronics Control System Senior Technical Expert
Evendale, OH jobs
The Power Electronics Control System Senior Technical Expert will report to the Hybrid Electric Electrical Systems Manager within the GE Aerospace Future of Flight Organization, as well as have accountability to the GE Aerospace Chief Engineer's Office. The Engineer will have demonstrated technical expertise and support both the execution of the GE Aerospace hybrid electric portfolio of power systems and components, as well as building GE Aerospace's technical body of knowledge. This role is essential towards the safe and effective maturation of GE Aerospace's hybrid electric technology portfolio and the realization of the aviation industry's sustainability goals in the first half of the 21st century.
**Job Description**
**Essential Responsibilities:**
As the Power Electronics Control System Senior Technical Expert, you will:
+ Define technical plans and roadmaps for the development and validation of hybrid electric system and component control systems
+ Consult and mentor less experienced engineers on hardware, software and control design solutions, initiating from concept design
+ Develop, review, and improve electrical system and component models for predicting system behavior
+ Actively participate in and serve as a reviewer in technical forums, providing clear actionable direction and feedback
+ Inform test plans to balance technical learnings and program schedules
+ Provide clear, timely communication of technical risks and challenges
+ Capture lessons learned and best practices to aid in continuous improvement of GE Aerospace's hybrid electric capabilities
+ Define and formalize system, test, hardware, software, and human integration requirements
+ Define, refine, and apply GE Aerospacebest practices
+ Present technical materialto internal (GE Aerospace) and external (customer, agency, government, ...) customers
+ Collaborate effectively in a diverse, global, distributed work environment
Additionally, you will be responsible to continually mature your personal and professional development through training opportunities, mentorship, and formal career path definition.
**Qualifications/Requirements:**
+ Bachelor's Degree in engineering from an accredited college or university
+ Minimum of 8 years industrial experience in power electronics control systems
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**Desired Characteristics:**
+ Highly motivated, self-starting, and passionate
+ Expert knowledge of controls systems and software forpower generation, power electronics, and energy storage
+ Experience with andknowledge of aerospace-related standards such as RTCA DO-160, DO-254, and DO-178
+ Experience with electrical power testing
+ Experience with propulsion testing
+ Demonstrated team leadership, collaboration, and facilitation skills
+ Strong technical communication skills and willingness to continually improve communication and influencing skills in more-distributed work environments
+ Flexible and friendly approach to working in teams
+ Keen listener and innate drive to succeed
_This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.