Harris & Harris Solicitors jobs - 32 jobs

Job Description Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Client Success Executive to join our Client Success team. If you're looking for a company that embraces the principles of respect, compassion and trust, please apply with us today! Client Success Executive The Client Success Executive manages assigned clients of the organization to ensure contractual compliance and overall satisfaction regarding business performance and other deliverables. Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday Salary: $100,000.00, negotiable dependent on experience. Eligible for Quarterly Bonus Plan. Location: Remote. Must be able to travel 40% of the time. Additional Compensation and Benefits: At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits: Medical, Dental, and Vision insurances from premium providers 401K with matching Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance Tuition Reimbursement Paid Time Off, Wellness, and Sick Days Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. DAY TO DAY Manages mid - high level assigned clients of the organization to ensure contractual compliance and overall satisfaction Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded Provides timely and accurate communication to the client regarding business performance and other deliverables as defined by the client Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld Trouble shoots issues and research problems as they arise Ensures high priority work is completed within the assigned time frames Increases communication and visibility with current clients in organization Joins forces with others in the organization to build effective internal working relationships to ultimately service the client at a higher level Collaborates with Operations to enhance revenue with current clients Promotes process improvements with clients and operations Creates a solid and consistent stream of communication between Operations and current clients WHAT YOU MUST POSSESS 4 - 7 years of experience collaborating with external clients 4 - 7 years of experience in meeting face to face with external clients Bachelor's Degree or higher level of education or equivalent experience Excellent presentation skills Excellent organization skills Excellent communication skills (written and verbal) Excellent analytical skills Proficient working knowledge of Microsoft Office Experience in financial services or collections preferred Established home office and experience working from home preferred Ability to travel 40% of the year WHY HARRIS & HARRIS? Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets. The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued. We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. We are seeking a Field Marketing Associate who is excited to drive top-of-funnel growth and work closely with our Marketing Leader for Demand Generation. This role will play a hands-on part in bringing our marketing programs to life by supporting our lead nurturing, event execution, and outbound campaign efforts that build pipeline and brand visibility. You will: Manage outreach before, during, and after events to engage prospects, support the sales team, and drive conversions. Travel: Represent Array at conferences and events including staffing the booth (expect to travel to 25 events annually). Execute integrated inbound and outbound campaigns tied to webinars, dinners, and other marketing-led events to drive engagement and lead conversion. Assist in multi-channel promotion by working on supporting digital components (email, social media, event landing pages) that complement field efforts. Gather and share insights by collecting feedback from field events and customer interactions to inform future marketing programs and provide valuable input to the demand generation team. Manage marketing materials by ensuring field teams are equipped with relevant assets, signage, collateral, and swag that reflect current campaigns and messaging. Participate in cross-functional efforts by aligning with Sales, Product Marketing, and Brand teams to ensure cohesive messaging and consistent customer experience across all touchpoints. Maintain a habit of using AI tools to think, build, and ship faster-it's your default, not an afterthought. You have: 1+ years of experience in field marketing, marketing, or sales roles, or ideally within a fast-paced or growth-focused environment. Strong communication skills, both written and verbal, with the ability to engage prospects and collaborate across teams. Strong organizational skills and time management skills, with a track record of managing multiple projects simultaneously. A passion for connecting with customers and communities through meaningful brand experiences and events. Comfort interacting with customers and prospects, both digitally and in person. Familiarity with marketing and sales tools like HubSpot, Apollo, Salesforce, or Gong. A hands-on, resourceful approach to solving problems, with a willingness to roll up your sleeves to get things done. Experience writing outbound messages or working closely with a BDR/SDR team. Experience conducting outbound phone calls to prospects and engaging confidently in live conversations. A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Pay Transparency: Salary Range: $75,000+ depending on experience. Expected interviews: Recruiter conversation - Hiring Manager Interview - Loop round: How We Work, Meet other members of the Marketing and Sales teams. Array Offers All Full Time Employees the following Benefits and Perks: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants-if you need an accommodation to participate in the application or interview process, please email **************** to make your request.

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Job Title: Healthcare Digital Mailroom Specialist Location: Chattanooga, TN facility Job Type: Full Time Schedule: FLSA Status: Non-Exempt/Hourly Grade: H Function/Department: Health Plan and Healthcare Services Reporting to: Team Lead - Operations Pay Range: $16.00 an hour Role Description: The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail. Candidate must be able to work in a production & quality driven environment. The principal duties for the position, but are not limited to: * Open and sort mail * Make photocopies * Work without constant supervision * Able to lift 5-20 lbs * Training will be provided, no experience needed Expected/Key Results * Complete tasks in accordance with metric guidelines Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education * High school diploma or equivalent required Additional Qualifications * Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends * Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements * Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally walk, climb stairs and lift up to 40 pounds. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. We are seeking a experienced Partnership Account Executive to drive revenue growth through strategic partnership development. This role focuses on identifying, building, and expanding relationships with partners and clients in the financial ecosystem. You'll work cross-functionally with leadership and product teams to shape strategies that align with partner needs while positioning Array's solutions as essential tools for customer engagement. You Will: Work collaboratively with leadership to develop a growth strategy focused both on financial gain and client satisfaction. Be the face of the company, create relationships with clients, and will apply sales strategies while promoting our growth. Consult with prospective clients to understand their needs; identify and suggest equipment, products, or services that will execute on those needs. Conduct and review product research to identify new markets and developing customer needs within this vertical. Research prospect companies and plan sales discussions that contribute to client's business Array's solutions. Present compelling customer sales proposals. Maintain expected sales activity to exceed sales/revenue goals and performance expectations. Attend trade association meetings and industry conferences. You Have: 6+ years of sales experience in SaaS and B2B sales specifically within Fintech, or Fintech adjacent areas. Excellent verbal and written communication skills. Effective Sales Leader with an established history of prospecting new clients, generating leads, and closing sales. Outstanding ability to explain technical products to a non-technical audience. Creativity to approach sales and build customer relationships in new and innovative ways. Proficiency in CRM software, such as Salesforce. Pay transparency: $100,000 + for base salary, depending on experience, this role will also have a commission plan. Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: Meet members of the executive sales team. Array Offers All Full Time Employees the following Benefits and Perks: Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants-if you need an accommodation to participate in the application or interview process, please email **************** to make your request.

We are seeking a talented and detail-oriented Visual Data Evaluator to join our team. The ideal candidate will play a crucial role in ensuring the quality and accuracy of training data for our various visual models. This role requires a strong background in visual arts, along with the ability to make informed editorial decisions that enhance the effectiveness of our training processes. Key Responsibilities * Editorial Decision-Making: * Evaluate visual content based on established editorial guidelines and relevant art direction. * Make informed decisions about visual assets to ensure their alignment with project goals. * Understanding Visual Styles: * Analyze and interpret various visual styles to ensure accurate representation in training datasets. * Collaborate with team members to discuss style preferences and approaches. * Error Detection: * Spot subtle errors in visual content, including inconsistencies in design, color mismatches, and alignment issues. * Provide constructive feedback to improve the quality of training data. * Quality Assurance: * Conduct thorough reviews of datasets to ensure high standards of visual quality and compliance with project specifications. * Work closely with the data collection team to ensure that sourced materials meet the required criteria. * Collaboration: * Collaborate with cross-functional teams, including designers, artists, and project managers, to ensure coherence in visual output. * Participate in team meetings to discuss project progress and share insights on visual quality. * Continuous Learning: * Stay updated on industry trends and advancements in visual arts, including emerging technologies and innovative design practices. * Participate in training and workshops to enhance skills related to visual evaluation. Qualifications * Education: * Bachelor's degree in Graphic Design, Visual Arts, Advertising, Motion Design, or a related field, or currently attending design school/university. * Experience: * Proven experience in graphic design, advertising, motion design, VFX, post-production, or CGI. * Familiarity with visual evaluation standards and training data quality assurance is a plus. * Skills: * Strong understanding of visual aesthetics, styles, and art direction. * Excellent attention to detail and a critical eye for spotting errors. * Proficient in design software such as Adobe Creative Suite (Photoshop, Illustrator, After Effects, etc.). * Strong communication and teamwork skills. Why Join Us? * Opportunity to work on cutting-edge projects in a dynamic environment. * Contribute to the development of innovative visual models. * Collaborate with a talented team of creative professionals.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. A Senior Data Analyst at Array will bring foundational knowledge in data analysis and lead our engineering and product teams to solve the biggest problems and challenges that we're facing. You will work with business and technology leaders to understand the holistic business strategy and then design and execute against technical strategies for delivery. This position will likely report to the CEO or Data Lead and focus their work with the product data team. This role will leverage a 2 day paid interview technical assignment as a part of the hiring process. For candidates that do well during the paid interview, we will consider moving to a 180 day contract or probationary period. You Will: Trace issues back through data pipelines or code to uncover why something isn't behaving as expected. Write clear, concise Jira tickets explaining what was found, how it was fixed, and how to prevent similar issues. Partner with engineers and product managers to make data and code more reliable, faster, and easier to understand. Help build a culture of technical curiosity - where asking why and testing assumptions is part of every release. Leverage AI tools to think, build, and ship faster. You Have: A curiosity about how systems, code, and data work; a knack to pull things apart and see what's really happening under the hood. Strong knowledge of SQL, familiarity with Python, and experience digging into JSONs, logs, or API outputs to validate what's flowing through the system. Comfortable reading and reasoning about someone else's code, identifying where things might be slowing down. The ability to turn ambiguous problems into clear next steps - you chase root causes. A mindset that values being less wrong each time - you approach analysis with humility, rigor, and a desire to continuously improve. Analytical skills to develop data-driven insights that help improve user experience and drive conversion rates. A belief that AI is reshaping work, you instinctively use it to accelerate everything you do. Pay Transparency: $300 a day for the paid interview. $80/hr for the 180 day period. Expected Interview Process: Recruiter conversation - Paid Interview test (2 days) - meet the lead data analyst. Array Offers All Full Time Employees the following Benefits and Perks (benefits start upon conversion to Full Time): Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend 100% 401k match up to 4% with immediate vesting Generous and competitive parental leave for all parents $1,000 desk setup subsidy to set-up your unique remote office $100/month to subsidize wifi/cell phone expenses Summer Fridays (half-day Fridays) typically from late May to the end of August AnniversArray Kits for work anniversaries Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you. We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants-if you need an accommodation to participate in the application or interview process, please email **************** to make your request.

Job Description At Harris & Harris, we believe in harnessing the power of emerging technologies to elevate performance, experience, and outcomes. As we build our enterprise AI fabric, we are seeking a visionary leader to operationalize AI at the intersection of modern contact center practices. This role is foundational to our strategic direction-optimizing how we invest in and deploy AI to drive efficiency, scale, and an exceptional consumer experience. As the Senior Director, AI Applications and Operational Effectiveness, you will lead the charge in translating AI investments into measurable business value across inbound/outbound channels, workforce productivity, process automation, and contact center optimization. You will own AI use cases, measurable ROI, and the transformation roadmap that propels Harris & Harris into the future of customer engagement. You will lead a high‑impact shared services team, charged with executing on the enterprise AI agenda, driving continuous improvement, and aligning our people, processes, and systems to deliver operational excellence and customer delight. Your insights, decisions, and collaborations will be central to our competitive advantage and enduring success. Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, after hours or weekend work may be required Location: can work remote in most areas of the United States, or in our offices in Dallas, TX or Chicago, IL Salary: $185,000.00 to $225,000.00 annually, with bonus potential Additional Compensation and Benefits: At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits: Medical, Dental, and Vision insurances from premium providers 401K with matching Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance Tuition Reimbursement Paid Time Off Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. Key Responsibilities Lead the conceptualization, development, deployment, and adoption of AI‑enabled tools and solutions that create seamless, low‑friction experiences for employees and consumers Be the organizational expert in emerging trends, competitive technologies, associated risks, and strategic opportunities in AI, automation, and contact center domains Create robust business cases to justify new initiatives, process changes, or technology investments-balancing cost, benefit, and risk Define, monitor, and analyze key performance metrics, using insights to drive iterative improvements and corrective actions Benchmark and evaluate internal operations against industry best practices to identify gaps and lead transformation Design and execute strategies to improve process efficiency, throughput, and quality across communication channels Evaluate, source, and deploy best-in-class tools aimed at process automation, knowledge management, and AI augmentation Own the continual improvement agenda for inbound virtual agents, ensuring their performance, learning, and adaptability Define and manage a road map of process improvements and automation initiatives across channels Oversee workforce planning, scheduling, dialer/campaign management, and capacity optimization efforts in contact center operations Drive deployment of technology (including AI, machine learning, knowledge management systems) to increase agent knowledge, productivity, and performance Work closely with cross-functional partners-IT, Analytics, HR/Training, Quality, Product-to align strategy, deliver projects, and sustain performance gains Post‑implementation, rigorously monitor results, course‑correct, and report on outcomes and ROI Lead by example: promote a culture of innovation, accountability, collaboration, and continuous improvement throughout your teams Key Requirements & Qualifications Bachelor's degree (Business, Engineering, Computer Science, Operations, or related) or equivalent experience 5+ years of experience in customer operations, digital transformation, process improvement, or AI-enabled operations-preferably in a service or financial services organization Experience managing remote or distributed teams Strong analytical mindset: comfort working with metrics, dashboards, root cause analyses; experience with SQL and Snowflake is a plus Proficiency with MS Office (Excel, PowerPoint, Word) Experience in vendor management, technology procurement, contracting, and vendor partnership oversight Excellent communication skills-capable of translating technical concepts to senior executives, non-technical stakeholders, and cross-disciplinary partners Change management expertise; experience driving adoption and behavior change in complex environments Prior contact center operations experience is highly desirable Ability to multi‑task and prioritize conflicting demands under ambiguity Willingness to travel up to 25% (on average ~10-15%) What You'll Gain A pivotal and visible leadership role at the intersection of AI and operations The opportunity to define and execute the strategy that shapes how we engage with consumers Significant influence over technology investments, process transformation, and performance outcomes A collaborative, forward-looking culture that values innovation, experimentation, and accountability Competitive compensation, bonus structure, and benefits aligned with delivering measurable impact Room for growth and evolving scope as the organization scales If you're passionate about marrying AI, operations, and customer experience-and eager to lead transformational work that delivers real business value-we want to hear from you. WHY HARRIS & HARRIS? Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets. The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued. We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Job Title: Medical Claims Examiner-Work From Home Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade: H Function/Department: Health Plan and Healthcare Services Reporting to: Team Lead/Supervisor - Operations Role Description: The Claims Examiner evaluates insurance claims to determine whether their validity and how much compensation should be paid to the policyholder. The Claims Examiner is responsible for reviewing all aspects of the claim, including reviewing policy coverage, damages, and supporting documentation provided by the policyholder. Roles & Responsibilities * Review insurance claims to assess their validity, completeness, and adherence to policy terms and conditions. * Collect, organize, and analyze relevant documentation, such as medical records, accident reports, and policy information. * Ensure that claims processing aligns with the company's insurance policies and relevant regulatory requirements. * Conduct investigations, when necessary, which may include speaking with claimants, witnesses, and collaborating with field experts. * Analyze policy coverage to determine the extent of liability and benefits payable to claimants. * Evaluate the extent of loss or damage and determine the appropriate settlement amount. * Communicate with claimants, policyholders, and other stakeholders to explain the claims process, request additional information, and provide status updates. * Make recommendations for claims approval, denial, or negotiation of settlements, and ensure timely processing. * Maintain accurate and organized claim files and records. * Stay updated on industry regulations and maintain compliance with legal requirements. * Provide excellent customer service, addressing inquiries and concerns from claimants and policyholders. * Strive for high efficiency and accuracy in claims processing, minimizing errors and delays. * Stay informed about industry trends, insurance products, and evolving claims management best practices. * Generate and submit regular reports on claims processing status and trends. * Perform other duties as assigned. Top of Form Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Top of Form Top of FormEducation * High School diploma or equivalent required Work Experience * Medical claims processing experience required, including use of claims processing software and related tools Competencies & Skills * Highly-motivated and success-driven * Exceptional verbal and written communication and interpersonal skills, including negotiation and active-listening skills * Exceptional analytical and problem-solving skills * Strong attention to detail with a commitment to accuracy * Ability to adapt to change in a dynamic fast-paced environment with fluctuating workloads * Basic mathematical skills * Intermediate typing skills * Basic computer skills * Knowledge of medical terminology, ICD-9/ICS-10, CPT, and HCPCS coding, and HIPAA regulations preferred * Knowledge of insurance policies, regulations, and best practices preferred Additional Qualifications * Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements * Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work onsite or remotely from home. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Work Location: Remote

Schedule: 8am to 4:30pm Pay: $17 to $22 per hour, D.O.E. The goal of the Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims. Essential Duties and Responsibilities: * File claims using all appropriate forms and attachments * Handle Outbound calls and Maneuver between several different software systems * Research account denials and file written appeals, when necessary. * Evaluate the information received from the client to determine which insurance to bill and attain necessary attachments or supporting documentation to send with each claim. * Ensure the integrity of each claim that is billed. * Document in detail all efforts in CUBS system and any other computer system necessary. * Verify patient information and benefits. Additional Duties and Responsibilities: * Meet specified goals and objectives as assigned by management. * Maintain good working relationships with state and Federal agencies. * Resolve accounts in a timely manner. * Always maintain confidentiality of account information. * Adhere to the prescribed policies & procedures as outlined in the Employee Handbook and Employee Code of Conduct. * Maintain awareness of and actively participate in the Corporate Compliance Program. * Maintain a confidential and orderly remote work area. * Assist with other projects as assigned by management. Educational/Vocational/Previous Experience Recommendations: * High school diploma or equivalent is required. * Formal training in the specialty of Insurance Billing preferred. * Knowledge of all insurance payers preferred. * Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments * Ability to always present oneself in a courteous and professional manner * Ability to stay on task with little or no management supervision * Demonstrate initiative and creativity in fulfilling job responsibilities * Capacity to prioritize multiple tasks using time management and organizational skills. * Proficient PC knowledge and the ability to type 30-40 wpm. Working Conditions: * Remote work from home office, virtual Call Center environment. * Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Job Title: Team Lead Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade: G Function/Department: Health Plan and Healthcare Services Reporting to: Supervisor/Manager - Operations Pay Range: TBD Role Description: The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities * Lead and mentor a team of professionals, ensuring they meet performance targets and objectives. * Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly and effectively. * Identify and recommend process improvements to enhance team efficiency, quality, and cost-effectiveness. * Implement and maintain quality control measures to ensure that products and services meet or exceed industry standards and client expectations. * Develop and maintain key performance indicators (KPIs) to measure and report on the effectiveness and efficiency of team operations. * Foster strong relationships with clients, address their concerns, and ensure high levels of satisfaction. * Identify training needs and provide support for the professional growth of team members. Expected/Key Results * Exceed customer experience metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and other relevant measures. * Assist in meeting revenue targets by effectively managing login hours, staffing levels, and other critical factors. * Assist in meeting team retention targets to ensure a stable and experienced workforce. * Skilfully handle customer escalations to address concerns and provide timely resolutions. * Ensure the team consistently meets the highest quality standards in their work. * Provide coaching and mentoring to support the professional development and growth of team members. * Ensure the availability of resources in line with scheduling requirements for efficient operations. * Employee Satisfaction parameters for respective programs and processes, fostering a motivated and engaged team. * Prioritize people engagement and development, including employee retention, professional growth, and succession planning within the team. Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Top of FormEducation * High school diploma or equivalent required Top of Form Top of FormWork Experience * At least 2 years of team experience, with a consistent track record of strong performance Competencies & Skills * Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written communication, interpersonal, and leadership skills * Familiarity with industry-specific technologies and tools * Knowledge of relevant industry regulations and compliance * Speak Spanish & English Additional Qualifications * Ability to work flexible schedule based on client demands * Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements * Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work onsite or remotely from home. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

We are seeking a highly skilled Senior BPaaS System Integration Developer to design, build, and maintain integrations across our enterprise BPaaS platform. This role is critical in ensuring seamless interoperability between core administrative platforms, middleware, ETL pipelines, and partner/customer systems. The ideal candidate has strong expertise in Python development, OnBase middleware (or equivalent ETL/data integration tools), and enterprise system integration in complex, regulated environments such as healthcare or financial services. Key Responsibilities * Design, develop, and maintain system integrations across BPaaS platforms (claims, billing, clinical, member/provider, etc.). * Develop robust, reusable applications to support data transformation, workflow automation, and integration pipelines. * Configure and manage integrations leveraging OnBase middleware (or comparable tools such as MuleSoft, Boomi, Informatica, Talend, SnapLogic). * Collaborate with business analysts, architects, and QA to deliver high-quality, scalable solutions that meet business and compliance requirements. * Support ETL processes, ensuring accurate data extraction, transformation, and load into target systems. * Participate in solution design sessions, code reviews, and technical documentation. * Troubleshoot, optimize, and enhance existing integrations to improve performance, resilience, and maintainability. * Ensure all integrations comply with security standards, HIPAA/SOC2 requirements, and corporate governance policies. * Mentor junior developers and contribute to best practices for coding, version control, and integration management. Qualifications Required: * Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience). * 7+ years of experience in software development and system integration. * Strong expertise in Python (automation, APIs, data transformation, scripting, packages). * Hands-on experience with Edifecs middleware or equivalent ETL/integration tools. * Proficiency in designing and consuming REST/SOAP APIs, message queues (Kafka, RabbitMQ), and file-based integrations (SFTP, flat files, JSON, XML). * Solid understanding of databases (SQL Server, Oracle, PostgreSQL, or similar). * Experience in cloud platforms (Azure, AWS, GCP) and hybrid integration patterns. * Strong debugging, problem-solving, and performance optimization skills. Preferred: * Experience in healthcare payer systems (claims, enrollment, clinical, billing, provider/member). * Familiarity with HealthEdge HRP, GuidingCare, Edifecs, or similar platforms. * Knowledge of DevOps pipelines (CI/CD, Git, Jenkins, Azure DevOps). * Prior work in a BPaaS or SaaS multi-tenant architecture environment. * Experience mentoring or leading small technical teams. Soft Skills * Strong collaboration skills with cross-functional teams (business, QA, operations). * Excellent communication, both written and verbal. * Ability to work independently and manage multiple priorities. * Adaptable in a fast-paced, large-scale transformation program environment.

Harris & Harris has more than 50 years of experience in revenue recovery and customer care, specializing in the utilities, government, and healthcare markets. We're looking for a friendly, professional, and motivated Data Analyst to join our Client Service team. If you're looking for an organization that embraces the principles of respect, compassion, and trust, apply today! Our Data Analysts analyze, identify, and interpret patterns and trends in client data utilizing multiple systems. They then make recommendations to resolve exceptions and help us define process improvement opportunities. Location: Will by hybrid - in office on Jackson Blvd Downtown Chicago 3 days per week, at home 2 days per week Salary: 18.00/hour Additional Compensation and Benefits: At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer the following benefits: · Competitive Medical and Dental insurance from premium providers · Paid Time Off (PTO) and Wellness Days · 401K with company matching · Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance. · Tuition Reimbursement after 1 year of employment · Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more. DAY TO DAY · Compile data as directed to determine exception report workload volume, completing reports daily · Collect data using a variety of methods, including data mining and electronic documentation study · Make recommendations about the methods the department should use to collect, analyze and manage data to improve data quality and the efficiency of systems · Filter and “clean” data, review computer reports, printouts, and performance indicators to locate and rectify problems · Communicate the results of the analysis as a comprehensive report to company leaders and decision-makers WHAT YOU MUST POSSESS Must Have: · Strong analytical, data-driven skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy · Ability to see through data and analyze it to find conclusions · Excellent written and verbal communication skills with an ability to present findings or translate data into an understandable document or presentation · Proven work experience as a data analyst or related role · Demonstrated advanced Microsoft Word and Excel skills required Nice To Have: · Experience with data-mining preferred · Experience with CUBS (Columbia Ultimate Business System) a plus WHY HARRIS & HARRIS? Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Since 1968, we have been trusted partners of some of the country's largest healthcare, utility, and government entities. Our clients benefit from our having more than 50 years in the business. The family business Samuel Harris started more than five decades ago is now a firm comprised of more than 500 hundred employees including our Collections and Customer Care professionals. Our teams employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent" and are proud to continue our strong history of delighting clients and customers thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. They are the lifeblood of what we do and who we are. At Harris & Harris, we're proud to be an organization where everyone is welcome and can feel free to be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where our employees feel valued. We are also an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and we believe that one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

The Manager - HRBP is responsible for serving as a strategic partner to business units, driving the execution of HR initiatives, covering areas like talent management, employee relations, performance management, and workforce planning, to ensure alignment with organizational goals, enhance employee engagement, and nurtures a positive workplace culture Roles & Responsibilities * Business Partnership: Build strong relationships with business units and serve as a strategic HR partner, understanding their goals and needs. * Talent Management: Collaborate with business leaders to identify, attract, develop, and retain top talent to meet organizational objectives. * Performance Management: Implement performance management processes, including goal setting, performance evaluations, and feedback, to improve individual and team performance. * Employee Relations: Address and resolve complex employee relations issues, ensuring fair and consistent treatment of employees. * Workforce Planning: Assist in workforce planning, including staffing needs, succession planning, and skills development. * Change Management: Support and lead change management efforts within business units, ensuring smooth transitions during organizational changes. * Workplace Culture: Promote a positive workplace culture by championing diversity and inclusion initiatives, employee engagement, and a values-driven environment. * HR Compliance: Ensure compliance with employment laws, regulations, and company policies, and provide guidance to business units on HR compliance matters. * Data Analysis: Utilize HR data and metrics to make data-driven decisions and recommendations for improving HR strategies. * Employee Engagement: Implement employee engagement initiatives, gather employee feedback, and measure employee sentiment. * HR Reporting: Generate HR reports and analyses to provide insights on workforce trends, HR performance, and areas for improvement. * Collaboration: Collaborate with other HR team members and departments to align HR strategies and initiatives with organizational goals. * Project Management: Manage HR projects and initiatives, ensuring they are completed on time and within budget. * Uphold a strong commitment to business ethics, including confidentiality and data privacy. * Maintain consistent performance to achieve predefined performance metrics. * Strictly adhere to compliance regulations and security policies. * Ensure compliance with all federal, state and local laws. Expected/Key Results * Enhancing Employee Engagement and Ensuring Timely Communication * Elevating Employee Satisfaction * Managing the Performance Management Process and Promoting Career Progression for Employees * Improving Employee Retention * Ensure 100% compliance * Adherence to SLA, quality and KPI targets Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. * High school diploma or equivalent required * Bachelor's Degree preferred or equivalent combination of education and work experience * 4+ years of experience in human resources * Relevant years of experience in human resources, with a focus on HRBP or CoE roles * Experience in strategic business partnership and talent management, including performance management and workforce planning. Competencies & Skills * Ability to cultivate strong partnerships with stakeholders and employees. * Exceptional communication skills, both written and verbal. * Skill in implementing effective performance management processes, setting clear goals, and providing feedback. * Proficiency in using HR data to make data-driven decisions and provide insights. * Capable to address complex employee relations issues fairly and equitably. * Skill in managing HR projects and initiatives efficiently and within budget. * Possesses a consultative approach, seeking input and feedback from others. * Understanding of the organization's industry, operations, and competitive landscape. * Understanding of employment laws, regulations, and HR compliance standards. * Proficiency in Microsoft Office products, particularly Outlook and Word * Working knowledge of MS Teams and willingness to appear on-camera, when needed * Strong verbal and written communication skills, with the ability to maintain professionalism in interactions with employees * Strong work ethic with high standards of reliability and dependability * Commitment to protecting data privacy in maintaining, disclosing and transmitting employee confidential, private and sensitive information * Self-disciplined and capable of maintaining focus with minimal supervision Additional Qualifications * Ability to occasionally work flexible hours to address business demands and employee needs * Ability to occasionally travel out-of-town, including nationwide and international * Possession of a valid driver's license and ability to meet insurability standards for any work-related driving * Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements * Ability to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization verification, and credit report . Work Environment * The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position may work remotely from home or onsite, exposed to outdoor weather conditions during travel, if applicable. Physical Demands * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds. * Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. * Firstsource also takes Affirmative Action to ensure that protected veterans and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

Job Description Harris & Harris has over 50 years of experience in the customer service and revenue recovery field, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Complex Claims Administrator join our Legal Compliance team. If you're looking for a company that embraces the principles of respect, compassion, and trust, apply today! Complex Claims Administrator The Complex Claims Administrator will work as a patient advocate, and ensure proper research, billing, and filing of all complex claims. Schedule: 8:00am to 5:00pm Monday through Friday are regular business hours. Location: Can work remotely, candidates local to Chicagoland preferred Salary: $20.00/hour Additional Compensation and Benefits: At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits: Medical and Dental insurances from premium providers 401K with matching Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance Tuition Reimbursement Paid Time Off Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. DAY TO DAY Work in the clients EMR, Patient Account System, and Software Platforms to identify Liability Claims and correctly bill both hospital, and professional claims. Review police reports, medical records, and all available information to assist in correctly billing liability claims. Perform duties as a patient advocate by speaking with a patient that was seen at the hospital as a result of an accident Making outbound/inbound calls to the patient to assist in obtaining liability information, and assisting in opening a claim when deemed necessary Complete daily billing activities for new accounts. Updating the clients Patient Accounting System with proper notation. Completing weekly reports needed to resolve accounts (i.e. rebill reports, reject reports). Electronic filing of incoming documents Develop a relationship with payers to encourage timely request and prompt payment. WHAT YOU MUST POSSESS Must Have: High School Diploma or GED required, some college a plus' Medical Billing experience Experience Working in Multiple systems at the same time Experience with Healthcare systems like Epic General understanding of Workers Compensation laws Must be very detail oriented Experience with 10-key data entry Ability to type 35-40 wpm WHY HARRIS & HARRIS? Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets. The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued. We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Position Overview We are seeking a highly skilled Solutions Architect to join our BPaaS (Business Process as a Service) technology team. The Solutions Architect will be responsible for designing, integrating, and optimizing cloud-native solutions across our BPaaS environment. This role requires deep expertise in cloud platforms, DevOps practices, middleware integration (Informatica, MuleSoft, or Edifecs), and strong network/security design to ensure scalable, secure, and compliant solutions that align with client and program requirements. Key Responsibilities * Architecture & Design * Define and maintain the overall architecture blueprint for the BPaaS environment, ensuring scalability, security, and performance. * Design and implement integration patterns using middleware gateways (Edifecs, Informatica, MuleSoft) to support enterprise connectivity. * Translate business and technical requirements into detailed architecture and solution designs. * Cloud & DevOps Enablement * Lead adoption and optimization of cloud-native services (Azure, AWS, or GCP) for application hosting, integration, and data services. * Partner with DevOps teams to establish CI/CD pipelines, infrastructure as code (IaC), and automated deployment strategies. * Implement high-availability, disaster recovery, and capacity planning solutions. * Integration & Middleware * Oversee configuration and performance optimization of integration gateways (e.g., Edifecs XEngine/IG, MuleSoft API Gateway, Informatica). * Collaborate with internal and external teams to ensure smooth partner-to-partner and system-to-system integrations. * Define governance standards for APIs, data exchange, and message transformation. * Network & Security * Provide guidance on enterprise network architecture, including routing, VPN, and firewall design. * Ensure compliance with HIPAA, SOC2, and other regulatory standards by embedding security best practices into solution design. * Partner with InfoSec to implement identity/access management, encryption, and monitoring frameworks. * Stakeholder Engagement * Collaborate with business, technical, and vendor stakeholders to align solution designs with program objectives. * Present architectural options and recommendations to leadership and client teams. * Provide mentorship and technical guidance to development, infrastructure, and operations teams. Qualifications Education & Experience * Bachelor's or Master's degree in Computer Science, Engineering, or related field OR 10-15 years of progressive IT architecture/solution design experience in lieu of a degree. * 8+ years of IT architecture and solution design experience, including 3+ years in cloud and BPaaS environments. * Hands-on experience with middleware/integration tools (Informatica, MuleSoft, Edifecs). * Strong background in DevOps, CI/CD, IaC (Terraform, Ansible, etc.). * Proven experience in network architecture, VPNs, load balancers, firewalls, and enterprise connectivity. * Security architecture experience (IAM, encryption, audit logging) highly desirable. Skills & Competencies * Deep understanding of cloud architectures (Azure, AWS, or GCP). * Expertise in middleware/API management platforms. * Strong knowledge of networking protocols and enterprise integration patterns. * Familiarity with regulatory and compliance frameworks (HIPAA, SOC2, HITRUST). * Excellent communication and stakeholder management skills. * Ability to operate in a fast-paced, multi-vendor environment. Preferred Qualifications * Experience with Edifecs middleware suite (XEngine, IG, TM). * Background in healthcare payer systems or BPaaS environments. * Certifications: AWS Solutions Architect, Azure Solutions Architect Expert, etc.

JD -Quality Auditor Job Title - Certified Auditor Schedule: 8am to 5 pm EST The Outpatient Coding Auditor is responsible for conducting detailed reviews of coded outpatient medical records to ensure coding accuracy, documentation compliance, and regulatory alignment. This includes validating CPT/HCPCS and ICD-10-CM codes assigned for emergency room, same-day surgery, observation, ancillary services, and outpatient clinic visits. The role ensures the hospital's outpatient coding practices are accurate, compliant, and aligned with payer rules and coding guidelines, ultimately supporting the revenue integrity of SRMC. Key Responsibilities: Coding Audit and Validation * Review a sample of coded outpatient records including: o Emergency Department (ED) o Outpatient Surgery (Day Surgery) o Observation cases o Radiology and Laboratory services o Outpatient Clinic encounters * Validate CPT, HCPCS, and ICD-10-CM codes for diagnoses, procedures, and E/M levels. * Ensure accuracy in modifier usage, code selection, and code sequencing. * Confirm services are supported by clinical documentation and aligned with CMS Outpatient Prospective Payment System (OPPS) rules, NCCI edits, and payer policies. * Identify coding errors including overcoding, undercoding, and missed codes, incorrect sequencing, and incorrect modifiers. Documentation Review & Query Support * Assess documentation for clarity, completeness, and compliance with coding requirements. * Provide feedback to coders regarding missed opportunities or documentation improvement needs. Compliance & Regulatory Oversight * Ensure coding practices follow: o AHA CPT Guidelines o ICD-10-CM Official Guidelines for Coding and Reporting o NCCI (National Correct Coding Initiative) edits o Medicare/Medicaid and commercial payer rules * Identify and escalate potential compliance risks including unbundling, modifier misuse, and billing conflicts. Reporting & Education * Prepare detailed audit findings reports summarizing results, trends, and recommendations. * Deliver targeted education and training to outpatient coding staff based on audit findings. * Track individual coder and team performance, providing ongoing coaching and resources. * Collaborate with coding supervisors, trainers, and HIM leadership to implement corrective actions. Qualifications: * Required Certifications: o CPC, CCS (AHIMA or AAPC credential required) * Experience: o 3+ years of hands-on outpatient coding experience in a U.S. hospital setting o Prior experience with coding audits or quality assurance highly preferred * Strong knowledge of: o CPT, HCPCS, ICD-10-CM o Modifier usage (e.g., -25, -59, -LT/RT, etc.) o Outpatient reimbursement methodologies (e.g., APCs, OPPS) o CCI edits and MUEs * Familiarity with encoder software and EHR platforms (e.g., 3M, Epic, Cerner, TruCode) * Strong analytical and communication skills Performance Metrics: * Audit Accuracy Standard: ≥95% * Timeliness: Audit completion within defined SLA) * Reporting: Timely delivery of audit summaries and feedback reports * Education: Contribute to team training or knowledge sharing on a regular basis. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Job Title: Manager - Early Out Reports To: Operations Director Shift: M-F 8am-5pm EST Position Overview: The Early Out Manager is responsible for leading and supervising a team of Early-Out Representatives, both remote and onsite. This role ensures operational efficiency, employee performance, and quality assurance across the department. The Manager will maintain accurate employee records, monitor productivity, and collaborate closely with internal and client-facing teams to meet performance expectations. Key Responsibilities: * Provide daily oversight and direction for departmental operations * Manage account inventory and deliver daily/weekly reports to the Operations Director * Monitor and support staff training initiatives * Step in to cover responsibilities during staff absences or periods of high call volume * Coordinate overtime schedules as needed to meet workload demands * Document and report disciplinary issues to the Operations Director and Human Resources * Conduct quality assurance activities including account audits, productivity reviews, and performance evaluations * Collaborate with the Client Services Manager to ensure service delivery aligns with client expectations and inventory flows efficiently through the revenue cycle * Uphold company policies and procedures as outlined in the Employee Handbook and Code of Conduct * Actively participate in the Corporate Compliance Program * Support additional projects and initiatives as assigned by leadership Required Qualifications: * Bachelor's degree or equivalent professional experience * Proven experience with Epic Systems * Strong understanding of patient accounting processes * Background in Early-Out and Healthcare Collections * Exceptional interpersonal and communication skills across all levels of staff and clients * Professional demeanor with a commitment to courteous and respectful conduct * Proficiency in personal computer use and related software * Demonstrated initiative, problem-solving ability, and creativity in task execution * Ability to manage multiple priorities in a fast-paced environment * Strong leadership and team management capabilities * Willingness to travel as needed Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Job Title: Healthcare Collections Specialist Schedule: M-F 8am to 9pm EST Role Description: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables Roles & Responsibilities * Efficiently navigate multiple software systems while documenting current and confidential account information * Maintain a confidential and organized remote work environment * Assist in acquiring and updating debtors' contact information within client systems. * Handle inbound calls from patients seeking assistance with payment on their outstanding medical/healthcare accounts, offering suggestions for resource acquisition or negotiating payment arrangements compliant with the healthcare provider's guidelines * Initiate outbound calls to patients who have yet to establish payment or payment arrangements for resolving outstanding medical/healthcare bills, providing assistance and guidance on payment options * Collaborate effectively in a virtual team environment to meet daily and monthly productivity goals, focusing on call volume and collection targets * Operate within a virtual work setting, participating in weekly contests and incentives to maintain high motivation and engagement with patients to collect outstanding amounts Commit to staying up-to-date with collection laws and company compliance requirements, ensuring adherence to the Fair Debt Collection Practices Act (FDCPA) while assisting patients * Comply with federal laws governing collection practices * Adhere to the company's established policies and procedures, as detailed in the Employee Handbook and the Employee Code of Conduct * Demonstrate an understanding of and active participation in the Corporate Compliance Program * Assist with additional projects as directed by management Preferred Educational Qualifications * High school diploma or equivalent is required Preferred Work Experience * Collection's experience is preferred * 6 months customer service experience Competencies & Skills * Proficiency in engaging and communicating with patients, colleagues, and management, whether in physical or remote virtual chat settings * Consistent demonstration of a courteous and professional demeanor * Self-discipline to remain focused on tasks, even with minimal supervision * Proactive and innovative approach to fulfilling job responsibilities * Skillful prioritization of multiple tasks through effective time management and organizational abilities * Strong PC proficiency, with a typing speed ranging from 30-40 words per minute About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies. Overview We are looking for a Senior Software Engineer to lead the design and execution of robust integration solutions within our BPaaS platform for healthcare payer clients. This role will drive system interface strategy and lead technical delivery across key client engagements using platforms like HealthEdge, Salesforce, and Edifecs. Key Responsibilities * Architect and implement scalable integration solutions for core payer workflows and data exchange. * Lead the design and optimization of APIs, ETL pipelines, and EDI file exchanges. * Partner with solution architects, engineering leads, and delivery teams to ensure project alignment. * Mentor junior developers and support code reviews, documentation, and knowledge sharing. * Monitor and resolve complex integration issues in production environments. * Ensure all solutions meet healthcare compliance standards including HIPAA and HITRUST. Required Skills & Experience * Bachelor's or master's degree in computer science, Engineering, or a related discipline. * 8-10 years of professional experience in software development and systems integration. * Expertise in at least two of the following platforms: HealthEdge, Salesforce, Edifecs. * Strong proficiency in Java, and advanced experience in either C# or C++. * Deep understanding of payer data formats, interoperability standards (EDI, HL7, FHIR), and payer platform workflows. * Proven experience in delivering large-scale integration solutions in healthcare environments. Preferred Qualifications * Experience with cloud-native tools (AWS Lambda, Step Functions, Azure Integration Services). * Proficiency in DevOps practices and tools (CI/CD, Docker, Terraform). * Agile development experience, with technical team leadership or project ownership. Firstsource maintains a Drug-Free Workplace. The company participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.