Senior Counsel - Healthcare IT and AI Technology Contracts
Akron Children's Hospital 4.8
North Canton, OH jobs
Full-Time, 40 hours/week
Monday - Friday 8 am - 5 pm
Onsite
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
Identify and assess legal, operational, and compliance risks in IT contract.
Other duties as assigned.
Other information:
Technical Expertise
Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
$97k-148k yearly est. 9d ago
Looking for a job?
Let Zippia find it for you.
Remote MENA Compliance & Corporate Counsel
Trellis Group 3.7
Detroit, MI jobs
A leading legal services provider near Detroit is seeking experienced attorneys to support a global Fortune 500 company. This role involves providing legal and compliance guidance across the Middle East and North Africa, advising on transactions and organizational matters, and developing compliance policies. Candidates must be licensed attorneys with over 8 years of experience, strong negotiation skills, and fluency in English; Arabic is preferred. The position offers a competitive salary starting at $190,000 and a comprehensive benefits package, with a hybrid working environment.
#J-18808-Ljbffr
$190k yearly 3d ago
Integration Project Manager II - M&A/Managed Care experience
Caresource 4.9
Dayton, OH jobs
The Integration Project Manager II is responsible for managing medium to high complexity projects within programs and medium complexity standalone projects.
Essential Functions:
Responsible for successful delivery of integration projects at the workstream level
Schedule and facilitate project meetings including weekly status meetings and stakeholder meetings
Lead stakeholders in the refinement of the project charter
Collaborate with business owners on the identification and assignment of business resources
Capture and report on meeting notes, decisions, and action items
Maintain workstream SharePoint site and project document repository
Lead stakeholders in the current state documentation process
Lead stakeholders in the future state recommendation process
Develop and maintain project schedule
Capture and consolidate IT and business estimates for project
Accurately track and report project status against plan to stakeholders at all levels
Escalate issues to Business Owner, Program Manager, and IMO Leadership as applicable
Drive cross-functional communication between impacted business and IT areas
Assess, manage, and control project scope, schedule, and budget change impacts
Ensure project milestone deliverables are completed and approved at every stage of the project lifecycle
Maintain project stakeholder matrix
Assist with the continuous improvement of project management best practices, processes, and tools
Collaborate with IT point of contact on the identification and assignment of IT resources
Represent project in program meetings or in Portfolio Governance meetings
Work with Talent Development and Communications to develop project communication and training plans
Track, compile and report project metrics and budget
Advocate for and adhere to IMO standards, tools and processes
Implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
Maintain RAID for project items
Develop project operations and support plan
Perform any other job duties as requested
Education and Experience:
Bachelor's Degree in Project Management, Business, Computer Science or related field or equivalent years of relevant work experience is required
Minimum of two (2) years of healthcare insurance experience is required
Minimum of one (1) years of project management experience is required
Minimum of one (1) years of integration management experience is highly preferred
Competencies, Knowledge and Skills:
Must be comfortable leading workstream teams of subject matter excerpts through business requirements discovery phases.
Experience with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
Experience working in project management software is preferred
Demonstrates analysis and reporting skills
Excellent decision making/problem solving skills
Demonstrates interpersonal and relationship building skills
Demonstrates critical listening and thinking skills
Ability to effectively interact with all levels of the organization
Excellent written and verbal communication skills
Customer service oriented
Ability to proactively, effectively and efficiently lead a project team of up to 15 core members and multiple external vendors
Ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
Demonstrates a sense of urgency
Understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
Familiarity of and knowledge of Medicaid and Medicare a plus
Licensure and Certification:
Project Management Professional (PMP) certification is preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
High potential for remote work
Compensation Range:
$72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-GB1
$72.2k-115.5k yearly 4d ago
Maternity Care Authorization Specialist (Hybrid Potential)
Christian Healthcare Ministries 4.1
Barberton, OH jobs
This role plays a key part in ensuring maternity care bills are processed accurately and members receive timely support during an important season of life. The specialist serves as a detail-oriented professional who upholds CHM's commitment to excellence, compassion, and integrity.
WHAT WE OFFER
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
ESSENTIAL JOB FUNCTIONS
Compile, verify, and organize information according to priorities to prepare data for entry
Check for duplicate records before processing
Accurately enter medical billing information into the company's software system
Research and correct documents submitted with incomplete or inaccurate details
Verify member information such as enrollment date, participation level, coverage status, and date of service before processing medical bills
Review data for accuracy and completeness
Uphold the values and culture of the organization
Follow company policies, procedures, and guidelines
Verify eligibility in accordance with established policies and definitions
Identify and escalate concerns to leadership as appropriate
Maintain daily productivity standards
Demonstrate eagerness and initiative to learn and take on a variety of tasks
Support the overall mission and culture of the organization
Perform other duties as assigned by management
SKILLS & COMPETENCIES
Core strengths like problem-solving, attention to detail, adaptability, collaboration, and time management.
Soft skills such as empathy (especially important in maternity care), professionalism, and being able to handle sensitive information with care.
EXPERIENCE REQUIREMENTS
Required: High school diploma or passage of a high school equivalency exam
Medical background preferred but not required.
Capacity to maintain confidentiality.
Ability to recognize, research and maintain accuracy.
Excellent communication skills both written and verbal.
Able to operate a PC, including working with information systems/applications.
Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
$31k-35k yearly est. 3d ago
Remote On Call Physician Assistant Certified***PRN***Central Michigan***
Altea Healthcare 3.4
Lansing, MI jobs
Physician Assistant (PA-C) - Post-Acute Care
Compensation: $400 - $500
Job Type: Part-Time
***The schedule for this role is on weekends and includes either day or night shifts.***
Launch or Grow Your Career in Post-Acute Care!
Are you a Physician Assistant (PA-C) looking for a rewarding and high-paying career with work-life balance? Whether you're an experienced provider or a recent graduate eager to learn, we provide the training, mentorship, and support you need to succeed in post-acute and skilled nursing care.
✅ New Graduates Welcome - Training & Support Provided!
✅ Flexible Scheduling - Achieve Work-Life Balance
✅ Competitive Pay
At Altea Healthcare, we offer a collaborative team environment, cutting-edge technology, and ongoing education to ensure you thrive in your career.
What You'll Do:
As a PA-C, you will be taking calls remotely for national level for CCM visits from 7pm-7am or 7pm- 7am rotating with our other providers. These duties can be performed remotely but you must be available to take the calls when you are scheduled to work. The ideal candidate must be licensed in Michigan and complete CCM visits monthly. Typical schedule may be varied and shall include weekends, holidays, and evenings.
You should have experience in one of the following specialties: acute care, family health or geriatrics. Patience, problem-solving, and good communication skills are important. If you are dedicated to advancing your knowledge and clinical expertise through research and professional discourse, we would like to meet with you to share our mission, vision, values for the post-acute industry.
Your daily responsibilities include:
Examine patients medical records
Ordering and interpreting diagnostic tests (labs, imaging, etc.).
Diagnosing and managing acute and chronic conditions.
Prescribing medications and creating treatment plans.
Collaborating with physicians, nurses, and facility staff.
Educating patients and families on health conditions and preventive care.
Documenting patient care accurately and efficiently.
Oversee patients' overall health
Promote good health practices
Other duties as assigned
Who Should Apply?
We welcome both experienced providers and motivated new graduates!
✅ PA-C License (or eligibility to obtain)
✅ All Experience Levels Welcome - Training & Mentorship Available!
✅ Passion for geriatrics, internal medicine, or primary care
✅ Strong team player with excellent communication skills
✅ Self-motivated with a patient-first approach
What We Offer
Highly Competitive Pay ($400 - $500 per day)
Flexible Scheduling - Achieve the Work-Life Balance You Want
Career Growth & Leadership Opportunities - Fast-Track Your Success
Ongoing Training & Mentorship - Support for New Grads & Experienced Providers
Take the Next Step in Your Career!
Don't miss this opportunity to join a top-tier healthcare team, receive excellent pay, and make a lasting impact in post-acute care.
Apply Today & Secure Your Spot!
$400-500 daily 1d ago
IDN Key Account Executive II - Western PA/Northern OH
Dynavax Technologies 4.6
Cleveland, OH jobs
Dynavax is a commercial-stage biopharmaceutical company developing and commercializing novel vaccines to help protect the world against infectious diseases. We operate with the highest level of quality, integrity and safety for the betterment of public health. Our proprietary CpG 1018 adjuvant powers our diversified infectious vaccine portfolio, which includes HEPLISAV-B , our commercial product approved in the U.S. and the European Union, for prevention of hepatitis B virus in adults. We also supply CpG 1018 to research collaborations and partnerships globally. Currently, CpG 1018 is being used in development of COVID-19, plague, shingles, and Tdap vaccines. At Dynavax, our vision and work ethic are guided by the collective ideals underpinning our core values, and these form the basis of our dynamic company culture. We strive to maintain a culture where each employee is valued by the organization and where our organization is valued by each employee. We offer a highly flexible work environment for our headquarter employees where individuals work remotely and gather for in-person meetings when necessary. Dynavax is headquartered in the San Francisco Bay area, and our manufacturing facility is in Düsseldorf, Germany.
The IDN Key Account Executive II will have full account responsibility and business ownership for assigned Accounts to establish and grow HEPLISAV-B sales. Working with the Director, Vaccine Sales this position will serve as the primary account owner with assigned IDN, Independent and Group Practice accounts. The IDN Key Account Executive II will be responsible for full top down and bottom up ownership and execution in assigned accounts with a primary objective of expanding Adult Hepatitis B Vaccination and greater adoption of HEPLISAV-B. This role will be responsible for understanding sales strategies and execution plans that enable HEPLISAV-B to meet its full revenue potential in assigned accounts. The IDN Key Account Executive II position will be expected to execute all functions of the role independently with minimal supervision from the Director, Vaccine Sales and/or assigned mentor for executive level customer engagements. This position is field based and will require daily travel.
The ideal candidate should reside in or near Pittsburgh, PA or Cleveland, OH, but other locations in major metropolitan areas within the assigned territory will be considered.
Responsibilities
Responsible for achieving sales targets and owning/managing customer relationships for assigned Accounts. Assigned accounts will include large IDNs, independent customers and group practices.
Serves as sole owner for assigned accounts - responsible for successful execution at all levels of the customer organization to achieve declared goals/objectives.
Demonstrates a deep understanding of vaccine decision making, vaccine adoption and implementation process and key decision makers across all levels of assigned accounts.
Responsible for developing, communicating, and monitoring an account strategy for each assigned account. Conducts quarterly business reviews with Director, Vaccine Sales.
Execute all functions of the role independently with minimal supervision from the Director, Vaccine Sales and/or assigned mentor for executive level customer engagements.
Develop relationships with key stakeholders at each level of organization who are responsible for implementation of vaccines.
Partner with Director, Vaccine Sales to execute sales & marketing strategies to support HEPLISAV-B expansion within assigned accounts.
Responsible for understanding competitive positioning, market dynamics and customer business models to identify opportunities across assigned accounts.
Maintain accurate up-to-date customer records in the Account Management system.
Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications.
Foster Dynavax core values and leadership behaviors.
Other duties as assigned.
Qualifications
Bachelor's Degree required from an accredited institution; MBA preferred.
3+ years of life sciences sales experience required; IDN/Hospital experience preferred.
2 years of vaccine or buy & bill experience required.
2+ years of strategic account management experience preferred.
Knowledge of the IDN/Hospital landscape within assigned territory required.
Previous health system account management experience is highly preferred.
Strong proven strategic vision, business acumen and influencing skills to drive strategic and operational initiatives across the organization.
Documented track record of consistent sales and growth success along with superb account management skills.
Proven track record of financial/budget management experience.
Knowledge of large health systems, including immunization related quality initiatives.
Excellent oral and written communication skills, presentation and influencing skills.
Ability to drive business results and identify new opportunities and strategies through strategic thinking and business planning.
Experience in matrix management, change advocate.
Heavy travel required.
Key Competencies: Accountability, Customer Engagement, Customer Discovery, Business Acumen, Executional Effectiveness
Ability to operate a motor vehicle.
Ability to sit for prolonged periods; reach with arms and hands; lift and move small objects; and use hands to keyboard and perform other office related tasks including repetitive movement of the wrists, hands and/or fingers.
Must be able to obtain all industry credentials and certifications.
Additional Knowledge and Skills desired, but not required:
C-suite leadership and account management experience within IDNs and Hospitals is highly preferred.
California residents: for information on how we handle your personal information and your privacy rights as a job candidate, please see our Candidate Privacy Notice:
*********************************************************************************************
Dynavax is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.
$97k-122k yearly est. Auto-Apply 60d+ ago
Certified Dental Assistant
Knox Public Health 4.3
Mount Vernon, OH jobs
Job Title: Dental Assistant
Company: Knox County Community Health Center
About Us: Knox County Community Health Center is a leading dental practice dedicated to providing high-quality oral health care services to our patients. We are committed to creating a comfortable and welcoming environment where our patients can receive the care they need to maintain healthy smiles. As part of our team, you'll have the opportunity to learn and grow in a supportive and dynamic work environment.
Job Type: Part-time or Full-time
Job Description: We are currently seeking enthusiastic individuals to join our team as Dental Assistants. Dental Assistant certification required, Dental X-Ray Machine Operator certification preferred. If you have a passion for helping others and are interested in pursuing a career in the dental field, this could be the perfect opportunity for you.
Responsibilities:
Assist the dentist during dental procedures, including preparing the treatment area, sterilizing instruments, and handing instruments to the dentist as needed.
Take and develop dental x-rays under the direction of the dentist
Prepare materials for restorations.
Provide chairside assistance to the dentist during examinations and treatment procedures.
Educate patients on oral hygiene practices and post-operative care instructions.
Maintain a clean and organized work environment, including sterilizing equipment and disinfecting treatment areas.
Perform administrative tasks, such as updating patient records.
Qualifications:
High school diploma or equivalent.
Certified Dental Assistant required
Dental X-Ray Machine Operator certification preferred
Excellent communication and interpersonal skills.
Strong attention to detail and ability to follow instructions.
Ability to work effectively in a fast-paced environment.
Willingness to learn and take direction from experienced dental professionals.
Commitment to providing exceptional patient care.
Benefits:
Competitive compensation package.
Comprehensive training provided.
Opportunities for career advancement within the dental field.
Paid holidays, vacation, sick time, personal leave, and retirement
Health, Dental & Vision insurance available
How to Apply: If you're ready to start a rewarding career in the dental field, please submit your resume and KPH application for employment. We look forward to hearing from you!
Apply at: *******************************************************************
Note: This job posting is intended to convey information essential to understanding the requirements and responsibilities of the position. Management reserves the right to modify job duties or descriptions at any time.
Knox Public Health and the Knox County Community Health Center is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
THIS IS NOT A REMOTE OR WORK FROM HOME POSITION
$36k-58k yearly est. 60d+ ago
Senior Counsel - Healthcare IT and AI Technology Contracts
Akron Children's Hospital 4.8
Akron, OH jobs
Full-Time, 40 hours/week
Monday - Friday 8 am - 5 pm
Onsite
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
Identify and assess legal, operational, and compliance risks in IT contract.
Other duties as assigned.
Other information:
Technical Expertise
Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
$97k-148k yearly est. 9d ago
Facilities Maintenance Support
Trilogy Health Services 4.6
Michigan jobs
JOIN TEAM TRILOGY Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
POSITION OVERVIEW
Job Summary
Directs and partners with home office teams and campus leaders on the efficient operations of the campus Facility Operations and Environmental Services teams. Monitors operations for efficiency and safety and ensures that all applicable regulatory requirements are met. Assists in new construction projects and bed additions and partners with company vendors to ensure the highest levels are service are being provided.
Roles and Responsibilities
* Ensures all facility operations and environmental services programs are achieved at the campus level through management of assigned Home Office Support.
* Focuses on maintenance audits, room, equipment preventative maintenance, Life Safety Survey, management of capital equipment replacement and overall, first impression of campus interior/exterior.
* Partners with Divisional Vice Presidents to ensure assigned Home Office Support are following cultural expectations, sales goals, and directional needs as requested.
* Provides recommendations on modifications to policies and procedures as well as offer new best practices ideas to improve company services.
* Conducts campus visits and ensures assigned Home Office Support are getting to campuses as frequented as needed to assure that standards are implement, met, and followed.
* Aids campus and leaders in the event of an emergency affecting the Life Safety System or structural integrity of the campus.
* Partners with construction staff for the completion of new construction and bed additions.
* Assists with resources and guidance for obtaining supplies and equipment.
* Partners with vendors to ensure campuses receiving the highest levels of service are being provided.
* Assists in the development of new training programs to ensure that plant operations and environmental services teams are current and up to date with regulatory and company standards.
* Partners with senior leadership, Home Office Support teams, and campus leadership to ensure accountability and execution of financial budgets and controllable expenses and parameters for the Plant Operations and Environment Services departments.
* Communicates with State Surveyors as needed pertaining to Life Safety Survey issues.
* Supports the execution of environmental protocols and procedures.
* Oversees and maintains current education with fire life and safety and building code regulations and develop corrective plans for fire life safety deficiencies.
* Develops, manages, and executes 5-year capital plans for multiple buildings through property condition assessments.
* Other duties as assigned.
Qualifications
Education: Associate Degree
Experience: 1-3 years
Licenses and Certifications
Bachelors Preferred
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
LOCATION
US-IN-
Central North Division
IN
BENEFITS
* Competitive salaries and weekly pay
* 401(k) Company Match
* Mental Health Support Program
* Student Loan Repayment and Tuition Reimbursement
* Health, vision, dental & life insurance kick in on the first of the month after your start date
* First time homebuyers' program
* HSA/FSA
* And so much more!
TEXT A RECRUITER
Lauren **************
LIFE AT TRILOGY
Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.
Flexibility is what you want, and flexibility is what you'll get.
Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.
Six months of training, orientation and fun!
We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.
Other Details:
ABOUT TRILOGY HEALTH SERVICES
As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.
FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.
Job Summary
Directs and partners with home office teams and campus leaders on the efficient operations of the campus Facility Operations and Environmental Services teams. Monitors operations for efficiency and safety and ensures that all applicable regulatory requirements are met. Assists in new construction projects and bed additions and partners with company vendors to ensure the highest levels are service are being provided.
Roles and Responsibilities
* Ensures all facility operations and environmental services programs are achieved at the campus level through management of assigned Home Office Support.
* Focuses on maintenance audits, room, equipment preventative maintenance, Life Safety Survey, management of capital equipment replacement and overall, first impression of campus interior/exterior.
* Partners with Divisional Vice Presidents to ensure assigned Home Office Support are following cultural expectations, sales goals, and directional needs as requested.
* Provides recommendations on modifications to policies and procedures as well as offer new best practices ideas to improve company services.
* Conducts campus visits and ensures assigned Home Office Support are getting to campuses as frequented as needed to assure that standards are implement, met, and followed.
* Aids campus and leaders in the event of an emergency affecting the Life Safety System or structural integrity of the campus.
* Partners with construction staff for the completion of new construction and bed additions.
* Assists with resources and guidance for obtaining supplies and equipment.
* Partners with vendors to ensure campuses receiving the highest levels of service are being provided.
* Assists in the development of new training programs to ensure that plant operations and environmental services teams are current and up to date with regulatory and company standards.
* Partners with senior leadership, Home Office Support teams, and campus leadership to ensure accountability and execution of financial budgets and controllable expenses and parameters for the Plant Operations and Environment Services departments.
* Communicates with State Surveyors as needed pertaining to Life Safety Survey issues.
* Supports the execution of environmental protocols and procedures.
* Oversees and maintains current education with fire life and safety and building code regulations and develop corrective plans for fire life safety deficiencies.
* Develops, manages, and executes 5-year capital plans for multiple buildings through property condition assessments.
* Other duties as assigned.
Qualifications
Education: Associate Degree
Experience: 1-3 years
Licenses and Certifications
Bachelors Preferred
Physical Requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
$47k-63k yearly est. Auto-Apply 38d ago
Onsite Day Breast Radiologist - Great Lakes Imaging
Radiology Partners 4.3
Saginaw, MI jobs
* Generous Commencement and Retention Bonus! * Breast Imager * Onsite coverage with some remote * Full-Time, Daytime coverage, 8AM - 5PM EST * NO Call / NO Weekends!! * Competitive Compensation Radiology Partners offers a highly competitive salary, generous commencement and retention bonus, PTO, and a wide range of benefits for individuals and families.
LOCAL PRACTICE OVERVIEW
Radiology Partners is seeking a full-time Breast Radiologist to join our growing team in Michigan. We are looking for a breast imager for a hybrid - onsite/remote opportunity. The practice is in Saginaw, MI and serves a 268-bed, Level II Trauma Center, and Comprehensive Stroke Center.
Saginaw, Michigan, is a city rich in history and cultural diversity, located in the heart of the Great Lakes Bay Region. Once a booming center for the lumber and automotive industries, Saginaw has evolved with a blend of historical charm and modern development. The city features beautiful parks, such as the scenic Ojibway Island and the vibrant Saginaw Valley Rail Trail, promoting outdoor activities and community engagement. Saginaw is also home to the renowned Saginaw Art Museum and the Japanese Cultural Center, showcasing its commitment to the arts and cultural heritage. Saginaw's Riverfront arts and entertainment hub to Old Town's walkable blocks filled with shops, eateries and taverns, there is something unique about every pocket of this city.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
* Experienced radiologists are encouraged to apply
* Board eligible or certified by American Board of Radiology or the American Osteopathic Board of Radiology
* Fellowship trained preferred, but not required if adequate experience and MQSA
* MQSA required
* Licensed or have the ability to obtain a MI license
COMPENSATION:
The salary for this position is $600,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
For More information or to apply:
For inquiries about this position, please contact Katie Schroeder at ************************** or ************.
RADIOLOGY PARTNERS OVERVIEW
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
Radiology Partners participates in E-verify.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Beware of Fraudulent Messages:
Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.
$600k yearly 33d ago
(REMOTE) Epic Application Coordinator- Beacon
Trinity Health Corporation 4.3
Livonia, MI jobs
* Remote opportunity * Epic Beacon Certified preferred Hourly pay range: $44.56-$66.87 Responsible for providing primary support and contact for each application. Coordinates all issues that arise during the project for assigned application areas and provides subject matter expertise and comprehensive knowledgeable in Trinity Health's policies, procedures, and business operations. Works directly with the customer and develops best practice workflows based on decisions from different system decision making groups and translates the information into the application build. Works hand-in-hand with other Epic Application Coordinators, Project Managers, Trainers, and respective Application Managers.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions.
Establishes priorities that align with organizational initiatives. Manages multiple projects simultaneously and adapts to frequent changes in priority. Manages teams to consensus decisions that support organizational objectives
Consults with providers, clinicians, executives and management at all levels in order to provide support for decisions, workflows, new initiatives and other assignments.
Provides critical analysis of data to support assigned program, project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management.
Provides specialized guidance for integration, architectures, system selection, strategy, electronic health and/or financial records, clinical systems implementations and clinical process transformation as needed.
Researches and contributes to recommendations into timing of introduction of new functionality. Supports upgrade design process and decision-making.
Recommends innovative application solutions to product workflow, patient safety, productivity and financial problems.
Provides leadership direction for application integration decisions with impacts across applications and clinical / business units. Assists product teams in development of design and required documentation.
Analyzes business processes and reengineers those processes to improve business and/or clinical needs.
Prepares or participates in the preparation of detailed project work plans and project status reports.
Assists and collaborates with system decision making groups in determining best practice evidence-based workflows, order sets, forms, decision support and other tools that are consistently applied throughout Trinity Health.
Utilizes performance improvement methodologies (e.g., PDCA, Lean, Six Sigma, etc.) and change management strategies to address gaps in performance, changing technology, regulations, standards and evidence.
Participates in interdisciplinary functional groups that make design, implementation, enhancement and outcome reporting decisions.
Models teamwork within the System Office and with RHMs. Demonstrates the ability to operate in a collaborative, shared leadership environment.
Assists in the handling of multiple projects/assignments simultaneously and adapts to frequent changes in priorities.
Actively pursues professional growth opportunities.
Utilizes support staff appropriately and adopts new tools to manage projects and documents.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS
The Application Consultant in this role must be willing to travel to work sites as needed and determined by the leadership team.
Bachelor's degree in healthcare, IT or related field, or an equivalent combination of education and experience. Must have progressively responsible experience serving as a subject matter expert, specialist or a consultant. Must be able to learn Epic's software and obtain EPIC Certification within 3 to 6 months after the hire date. Current Epic certification preferred.
Three (3) to five (5) years knowledge and leading performance/business process improvement activities, including analyzing workflow processes utilizing PDCA, Lean, Six Sigma or other continuous process improvement methodologies or direct experience building IT systems
The Application Consultant in this role must be willing to travel to work sites as needed and determined by the leadership team.
Ability to interface with multiple technical and business teams.
Familiarity with information systems, clinical software and other computer applications.
Ability to serve as primary support contact for application and to coordinate all issues that arise.
Ability to understand choices involved in application configuration and to perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
Ability to analyze business operations relative to build decisions, investigate end users' preferences when making build decisions, and working directly with system decision groups.
Ability to prioritize and implement requested changes to the system and to effectively analyze functionality in new releases in order to determine utilization.
Ability to populate databases during the initial system build with assistance from Epic and to collect information regarding potential system enhancement needs.
Ability to ensure data coming across an interface into an Epic application meets the business needs.
Ability to set standards for naming and numbering conventions and security classifications using the Epic Style Guide Master File Naming and Numbering Conventions.
Ability to serve as a liaison between end users, third parties, and Epic implementation staff.
Strong communication skills with the ability to communicate information clearly and concisely with project leadership and team members.
Strong analytical abilities and the ability to assess and match team member skills to team responsibilities and match organizational needs to the system's functionality.
Ability to motivate team members and show appreciation for the overall team efforts.
Recognized and respected in the organization.
Ability to participate in training and work with end users.
Ability to troubleshoot problems and questions from end users and provide resolution and requested information.
Ability to research, evaluates, and analyzes alternatives to reach issue resolution.
Ability to manage project from organizational perspective and to never lose sight of detailed tasks.
Ability to work with report writers to ensure that the application has the necessary reports.
Ability to commit to established timetables and deadlines in order to ensure successful project outcomes
Must be an effective consensus builder and collaborator, have excellent written and verbal interpersonal and communication skills, and operate effectively in a highly collaborative environment.
Must be able to operate effectively in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues.
Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. Must be able to speak and communicate clearly and effectively.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.
Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs).
Must be able to travel to various Trinity Health sites as needed. Work hours may include after hours and weekends.
May require participation in a rotating on-call schedule.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$37k-51k yearly est. 17d ago
Executive, Client Delivery
Ensemble Health Partners 4.0
Toledo, OH jobs
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
EEOC - Know Your Rights
FMLA Rights - English
La FMLA Español
E-Verify Participating Employer (English and Spanish)
Know your Rights
Description & Requirements Maximus is currently hiring a Billing Manager to join the finance team on our Veterans Evaluation Services (VES) Program. This is a remote opportunity. The Billing Manager is responsible for providing critical support, management, and execution of the department's processes. The department is responsible for the review and approval of mission-critical vendor invoices and costs supporting operations. This involves monitoring, management, and guidance of staff, collaboration with third-party account managers and direct support of the Program Finance Leadership. The Billing manager oversees processes that ensure accuracy of vendor invoices & resolves discrepancies of contractually governed billed items, in addition to other duties as assigned. Must provide key analytical support and reconciliation of pre, current, and post billed items or various metrics as requested. This position will be a key liaison between Operations and Finance and will be responsible for providing direct support to the Finance organization within the Federal VES Program.
Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs.
- Monitor performance against key indicators established internally or by the clients
- Responsible for cash application of premium payments, invoice and statement generation, mailing and financial reporting.
- Responsible for daily and monthly financial reconciliation.
- Ensure appropriate financial and system controls are operating in compliance with standard audit procedures.
- Manage audits of operations.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Monitor SLAs and hold team accountable for reviewing and approving third-party invoices - including validation of services performed - to ensure timely payment.
- Work directly with third-party account managers to ensure records are reconciled; monitor troubleshooting and remediation as needed.
- Support IT team with system enhancements or modifications of workflow with an objective of streamlining processes.
- Candidates residing in the Eastern or Central Time Zones (EST/CST) highly preferred.
- Must be willing and able to work over 40 hours when required by the responsibilities of the role.
- Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to (******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
85,000.00
Maximum Salary
$
105,000.00
$48k-69k yearly est. Easy Apply 10d ago
On-call Dosimetrist
West Michigan Cancer Center 4.8
Kalamazoo, MI jobs
Location: Remote work with the ability to be onsite for training and periodically as needed. The Board Certified Dosimetrist at WMCC is responsible for using their advanced knowledge to generate radiation dose distributions and calculations according to prescriptions written by radiation oncologists. Typical Job Requirements:
Each day STRIVE to make a difference for your co-workers and the patients.
Responsible to reflect the organizations Core Values in every interaction while at WMCC.
Accurately and effectively performs treatment plans per Radiation Oncologist prescription.
Contours normal structures as requested by Radiation Oncologist.
Performs image fusion (PET, MRI, diagnostic CT, etc.) as requested by Radiation Oncologist.
Performs EQD2 calculations as requested by Radiation Oncologist.
Appropriately and accurately constructs patient specific items.
Keeps current on new planning techniques, devices and methods.
Maintains working knowledge of and adheres to all universal precautions and principles of radiation safety.
Assists Medical Records in coordinating receipt and export of previous RT treatment records, including Dicom data to ensure continuity of care.
Requests and imports Dicom imaging for treatment planning from partner hospitals.
Regular and predictable attendance.
Required Education: A Master of Science Degree in Medical Dosimetry or a Bachelor's degree in a science related subject. Board Certification by the MDCB required. Required Knowledge and Skills: Working knowledge of radiation safety required. Previous experience in health care environment highly desirable. Excellent interpersonal skill to interact effectively with management, employees, peers and the public. Demonstrated ability to effectively communicate verbally and in writing. Ability to use critical thinking to interpret, comprehend and complete complicated and detailed projects in a timely manner. Ability to organize, prioritize and work independently. High degree of integrity to keep confidential all information related to WMCC patients, employees, physicians, and institution related information. Ability to accept and apply feedback.
$108k-152k yearly est. 31d ago
Clinical Research Associate - Remote, US based
Getinge Group 4.5
Detroit, MI jobs
With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The Clinical Research Associate leads real-world research, market insights, and scientific communication initiatives supporting Healthmark's commercial and clinical strategy. This role designs and executes real-world studies on Healthmark products, analyzes data, monitors FDA safety alerts and outbreak reports, develops scientific publications, and supports presentations and educational content. The position blends research, evidence generation, and science communication to provide data-driven insights that shape product strategy, customer education, and marketplace understanding.
Job Responsibilities and Essential Duties:
* Design, plan, and conduct real-world studies evaluating Healthmark and Getinge products and other medical devices.
* Coordinate market research initiatives to identify customer needs, device performance trends, and marketplace gaps.
* Lead data collection, data analysis, and ensure adherence to study protocols.
* Perform routine surveillance of peer-reviewed literature, FDA MAUDE reports, outbreak summaries, and regulatory inspection findings.
* Synthesize findings into actionable reports, briefs, and recommendations for leadership and product teams.
* Write or co-author manuscripts, literature reviews, technical papers, white papers, and industry articles.
* Collaborate with the technical writer to prepare publications and educational content.
* Support conference presentations, webinars, and professional education materials with scientific research.
* Develop internal evidence briefs summarizing research trends and key literature updates.
* Partner with Marketing, Sales, Product Management, and R&D on evidence generation and product support.
* Represent Healthmark at scientific conferences and professional society meetings.
* Management of Key Opinion Leader (KOL) relationships.
* Work with R&D and Regulatory to conduct existing product research for regulatory submissions.
* Contribute to the creation of training materials, slide decks, and educational programs.
Required Knowledge, Skills and Abilities:
* Excellent data interpretation and scientific writing abilities.
* Strong project-management and organizational skills.
* Ability to translate complex scientific findings into clear, accessible communication.
* Proficiency with literature review tools, MAUDE database searches, and data analysis software.
* Strong presentation and public speaking skills.
* Ability to work independently and remotely.
Minimum Requirements:
* Master's degree in Public Health (MPH), Epidemiology, or related scientific discipline.
* 3-5 years of experience conducting real-world or post-market studies in healthcare or medical device settings.
* Experience with protocol development, data collection, analysis, and manuscript writing.
* Experience with peer-reviewed publication processes.
* Strong scientific communication skills, including writing and presenting.
* Experience in infection prevention, sterile processing, or medical device reprocessing strongly preferred.
* Ability to collaborate cross-functionally across clinical, marketing, regulatory, and product teams.
Environmental/Safety/Physical Work Conditions:
* 10% travel required.
* Sit when needed to do job.
* Stand for long periods of time.
* Wear PPE when required for the job.
* Be able to lift to 25 lbs.
The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The salary range for this job is a minimum of $80,000 to a maximum of $110,000 annually, plus 4% bonus potential.
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
* Health, Dental, and Vision insurance benefits
* 401k plan with company match
* Paid Time Off
* Wellness initiative & Health Assistance Resources
* Life Insurance
* Short and Long Term Disability Benefits
* Health and Dependent Care Flexible Spending Accounts
* Commuter Benefits
* Parental and Caregiver Leave
* Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Nearest Major Market: Detroit
$80k-110k yearly 3d ago
Customer Success Representative - Hybrid
The IHC Group 4.4
Fairlawn, OH jobs
This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Providing remote application and customer support to end-users of the cloud-based proprietary software.
* Assisting users with error messages and notifying development of issues when necessary.
* Instructing users on the proper use of the software via telephone, screenshare, and email.
* Independently trouble shoot software to identify bugs and errors.
* Following up with development and users to ensure each case is closed in a timely manner.
* Meet department attendance requirements, including being prompt and available during scheduled shift.
* Ability to meet multiple deadlines in a fast-paced environment.
* Perform similar job-related duties and projects as assigned.
* Support parent company's sales staff when questions or issues arise.
* Learn and maintain familiarity with CMS compliance and protocol.
$28k-33k yearly est. 25d ago
Director, Government Reimbursement
Ensemble Health Partners 4.0
Ohio jobs
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
This role will serve in a consultancy capacity, advising our clients-large health systems-in managing and optimizing healthcare reimbursement processes, focusing on Medicare, Medicaid, Disproportionate Share Hospital (DSH) programs, Medicaid Directed Payment programs, and 340B drug pricing and reimbursement. Additionally, this position provides key support in the preparation and analysis of Medicare cost reports, ensuring compliance with federal regulations and maximizing financial performance for healthcare providers.
Essential Job Functions
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Assist in gathering and analyzing data for the preparation of Medicare cost reports, ensuring accurate reflection of hospital costs for reimbursement optimization.
Provide expert advice on reimbursement strategies for governmental lines of business, including Medicaid and Tricare
Support 340B program compliance, eligibility, and ensure correct billing processes.
Analyze hospital eligibility for DSH payments, assess financial impact, and ensure complete and accurate capture of Medicaid days and other considerations.
Monitor Medicaid Directed Payment programs, optimizing revenue opportunities for participating providers.
Serve as a trusted advisor to clients, offering strategic insights and recommendations on reimbursement-related matters.
Maintain expert-level knowledge of state and federal healthcare reimbursement policies, ensuring strict compliance with CMS guidelines, Medicaid Managed Care rules, and HRSA 340B program regulations..
Assist healthcare providers in navigating reimbursement complexities, including audits, appeals, and compliance inquiries.
Analyze financial data to identify trends and areas for improvement in the reimbursement process.
Build and maintain strong relationships with payers, government agencies, and other stakeholders.
Provide guidance and training to client staff on reimbursement regulations and best practices.
Job Competencies
Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others' attention (appropriate, impactful, and clear).
Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
Other Preferred Knowledge, Skills and Abilities
Strong analytical, communication, and negotiation skills.
Ability to work effectively in a fast-paced and ever-changing environment.
CPA Licensed
This position pays between $134,000- $200,000 based on relevant years of experience.
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
EEOC - Know Your Rights
FMLA Rights - English
La FMLA Español
E-Verify Participating Employer (English and Spanish)
Know your Rights
$134k-200k yearly Auto-Apply 60d+ ago
Enterprise Account Executive, National Accounts (Remote)
Partssource 4.4
Hudson, OH jobs
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Location Preferences: Remote - U.S.
About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 U.S. hospitals and 15,000 clinical sites, we empower providers and service organizations to maximize clinical availability for patient care. Our platform digitizes and automates the procurement of parts, services, and training, creating a data-driven, reliable, and efficient digital supply chain for healthcare.
Our team members thrive when they feel ownership, respect, and success. We value collaboration, innovation, and diverse perspectives-fueling our performance, growth, and impact. Together, we're committed to Ensuring Healthcare is Always On , for our customers, patients, and communities.
About the Job Opportunity
We are seeking a strategic and highly consultative Enterprise Account Executive to lead growth, retention, and long-term value realization within large, complex healthcare systems. In this role, you will deepen executive relationships, expand adoption of PartsSource's solutions, and drive measurable financial and operational impact for customers. You will shape multi-year account strategies, collaborate across internal teams, and influence senior leaders to advance partnership outcomes and maximize ROI. This role is ideal for an enterprise seller who thrives in complex organizations, leads with insight, and consistently delivers transformative customer value.
What You'll Do
Strategic Account Leadership & Growth
Own and manage a portfolio of enterprise healthcare accounts using multi-year strategic account plans.
Expand SaaS, services, and solution adoption across business units to advance customer objectives and PartsSource growth.
Advise C-suite and senior leaders on operational, financial, and strategic opportunities that deliver measurable ROI.
Translate customer priorities into account roadmaps that maximize retention, expansion, and outcomes.
Executive Relationship Management & Influence
Build trusted, executive-level partnerships across complex healthcare organizations.
Lead executive business reviews, delivering insights that reinforce value realization and future growth opportunities.
Influence decision-making through clear, data-informed communication and a strong understanding of healthcare operations.
Serve as the senior strategic point of contact and advocate across each enterprise account.
Cross-Functional Collaboration & Value Realization
Partner with Customer Experience, Product, Finance, and Operations teams to ensure seamless delivery and customer satisfaction.
Collaborate with internal experts to design tailored solutions that improve performance and accelerate customer adoption.
Establish feedback loops that surface customer needs, inform product innovation, and improve solution quality.
Performance Management & Continuous Improvement
Track KPIs for account health, renewal, expansion, and value realization to support disciplined pipeline and forecasting practices.
Use data and analytics to refine account strategies and identify growth or efficiency opportunities.
Stay ahead of industry, regulatory, and technology trends to advise customers and strengthen competitive positioning.
What You'll Bring
10+ years of enterprise sales or strategic account management experience in healthcare technology, SaaS, or tech-enabled managed services.
Proven success expanding multimillion-dollar enterprise relationships with hospitals, IDNs, or GPOs.
Expertise in strategic account planning, executive influence, and ROI-based consultative selling.
Strong business and financial acumen with the ability to link operational outcomes to measurable value.
Exceptional relationship-building, communication, and influencing skills with ability to lead without authority.
Advanced CRM discipline, pipeline management, and forecasting accuracy.
Bachelor's degree required; MBA or advanced degree preferred.
Who We Want to Meet
Act Like an Owner: You demonstrate Accountability & Execution, taking ownership of complex account strategies and delivering measurable results for customers and the business.
Serve with Purpose: You apply Customer Centric thinking to understand challenges across enterprise health systems and shape solutions that deliver meaningful value.
Adapt to Thrive: You rely on Managing Ambiguity to stay effective and decisive when navigating evolving customer needs, priorities, or market dynamics.
Collaborate to Win: You demonstrate Influence & Communication, fostering alignment among diverse stakeholders and internal teams to achieve shared goals.
Challenge the Status Quo: You show Continuous Improvement by uncovering insights, challenging conventional approaches, and advocating for innovative solutions.
Benefits & Perks
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We'd love to hear from you! Submit your resume and an optional cover letter explaining why you'd be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024
· PartsSource Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
EEO PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legal authorization to work in the U.S. is required.
$98k-155k yearly est. Auto-Apply 38d ago
Educator, Clinical Documentation Improvement
Ensemble Health Partners 4.0
Ohio jobs
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
AREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position starts at: $69,400. Final compensation will be determined based on experience.
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
The Clinical Documentation Integrity (CDI) Educator acts as a subject matter expert to educate, train, and develop/revise processes in coordination with leadership to assist in achieving CDI's goal of facilitating accurate and complete documentation for coding and the capture of severity, acuity, and risk of mortality and most accurate Diagnosis Related Group (DRG) assignments.
Essential Job Functions:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Implements and continuously develops onboarding for all new Clinical Documentation Specialists (CDSs) for mentoring and education needs. Leads and coordinates training of new CDI staff. Collaborate with CDI leadership and other clinicians to facilitate the ongoing relevance of department specific orientation content, educational materials, and training programs/resources.
Formulates customized education to other healthcare professionals based on audience and areas of opportunity. Audiences include, but are not limited to CDS/Coders, providers, mid-levels, nursing, dietary, Quality, etc. Education provided includes 1:1 education and/or group education. Interacts with medical staff members, directors, and senior hospital leadership staff as needed.
Makes recommendations for documentation improvement and queries to capture care and intensity of services as supported within the medical record documentation.
Demonstrates understanding of complications, co-morbidities, severity of illness, risk of mortality, case mix index, secondary diagnoses, and the impact of procedures on the final Diagnosis Related Group (DRG).
Educate members of the CDI team on the review functions within the CDI program to meet and maintain enterprise goals and objectives, regulatory compliance, policies and procedures and standard operating procedures. Assist with the development and maintenance of system CDI policies and procedures. Remain current on CDI guidelines and practices.
Ensures program compliance by following coding guidelines and coding clinics. Remains current with coding information to ensure accuracy of codes assigned based on documentation.
Serve as a key resource for accurate and ethical documentation standards and regulatory requirements.
Demonstrates the ability to draft compliant queries as endorsed by AHIMA and ACDIS.
Performs medical record reviews for completeness and accuracy in capturing severity of illness, risk of mortality and clinical validation.
Determines if professionally recognized standards of quality care are met.
Audits CDSs as needed to ensure that system objectives are met. Develops educational plan for individual CDS based on Quality Audit (QA) outcomes. Provides 1:1 mentoring as needed.
Oversees and coordinates SMART related education, meetings, and requirements for the department and as instructed by the SMART department.
May require periodic onsite coverage.
Preferred Knowledge, Skills and Abilities:
3 + years of experience in CDI
Detail oriented and self-motivated
Strong organizational skills
Excellent speaking and presentation skills
Working knowledge of Microsoft applications, including creation of Power Point presentations
Required License:
Registered Nurse, current
Required Certifications:
Certified Clinical Documentation Specialist (CCDS) and/or
Certified Documentation Improvement Practitioner (CDIP) and/or
Certified Revenue Cycle Representative (CRCR) and/or
Any coding related certifications or
Other approved job relevant certification
#LI-LL1
#LI-Remote
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
EEOC - Know Your Rights
FMLA Rights - English
La FMLA Español
E-Verify Participating Employer (English and Spanish)
Know your Rights
$69.4k yearly Auto-Apply 37d ago
HR Service Center Representative II
Cleveland Clinic 4.7
Cleveland, OH jobs
is open to residents of Northeast Ohio Only. This is a structured call center position working from home. You will be on the phone 8 hours per day, with scheduled breaks during the day. Join a team of caregivers where you'll play a vital role in supporting our caregivers and fostering a positive work environment. As an HR Service Center Representative I, you'll engage with caregivers, candidates, retirees, and hiring managers-serving as the first point of contact for HR-related inquiries. You'll utilize your attention to detail, curiosity, and a teacher mentality to provide accurate information, resolve issues, and guide customers through our HR systems.
Success in this role requires discipline, the ability to work effectively from home, and a passion for being part of a collaborative team. With the support of a dedicated leadership team and a range of tools at your disposal, you'll be a part of a team who supports up to 700 caregivers daily, helping them navigate HR processes and systems.
A caregiver in this position remote days with a Northeast Ohio homebase works from 8:30 a.m. - 5:00 p.m. Orientation will be in person at Cleveland Clinic's Administrative Campus in Beachwood, Ohio, for the first day. You will complete online learning modules from our Beachwood offices. All remaining training will be conducted virtually during a 30-60 day period.
A caregiver who excels in this role will:
* Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems.
* Maintain customer contact until request is resolved, including informing customer of status and resolution.
* Provide accurate, consistent and timely responses to HR process, system and policy requests considered routine requests and require limited research.
* Perform basic administration processing and approval of transactions, data input and verification of required documentation.
* Utilize knowledge base tool to provide consistent answers to customers.
* Educate caregivers on company practices and tools (e.g., HR Portal, ESS, MSS, etc.) to encourage caregivers to resolve questions on their own.
* Refer complex cases requiring interpretation to appropriate Specialist or to COE if additional research or expertise is required.
* Provide document support by managing incoming and outgoing forms, information, as necessary.
* Identify and resolve the caregiver issues and anticipate future needs by explaining/suggesting/providing additional information needed to successfully perform duties.
* Meet key performance measures such as first call resolution, average answer speed, and call quality.
Minimum qualifications for the ideal future caregiver include:
* High School Diploma/GED
* 3 years of applicable human resources service delivery experience, including benefits administration, HR administration, absence management or other related discipline or a minimum of 2 years of experience as a Cleveland Clinic HR Service Center Representative I
* Proficient in general word processing and spreadsheet skills
* Proficient in use of HR systems and call center technology tools
* Proficient in Operational Excellence
* Customer service experience
* Project Management experience
Preferred qualifications for the ideal future caregiver include:
* Bachelor of Science or Arts OR Graduate Degree
Physical Requirements:
* Ability to perform work in a stationary position for extended periods.
* Ability to travel throughout the hospital system. For some roles, ability to travel to other locations, including international travel.
* Ability to operate a computer, audio visual and other office equipment.
* Ability to communicate and exchange accurate information, including the ability to deliver any applicable training in person and virtually.
* In some locations, ability to move up to 25 lbs.
Personal Protective Equipment:
* Follows Standard Precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $17.25
Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).