Hatch jobs in New York, NY

Job Category: Environmental Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Hatch's Environment, People, and Place practice provides integrated services in environmental engineering/management, community and stakeholder engagement, economics, and urban planning and design. Our diverse teams combine vast technical and business knowledge, working in partnership with our clients to curate development strategies, manage and optimize production, develop new game-changing technologies, design and deliver complex capital projects - setting us apart from the competition. We bring together extensive experience consulting on major infrastructure projects with a focus on strategic, advisory, economic and planning consultancy. Our team provides front-end advisory services for clients undergoing change driven by economic growth, climate change, and urbanization. The team delivers solutions that are sustainable, resilient, and smart to global clients. We do this through the application of rigorous economic planning techniques and the development of innovative analytical approaches to a variety of complex planning, real estate, energy, and infrastructure challenges. We also work closely with other Hatch offices and practices around the globe. This is an excellent opportunity for an established professional with consulting/client-facing experience who is seeking a long-term role at an employee-owned firm and is passionate about contributing to meaningful, multidisciplinary projects. Qualified candidates will have excellent leadership and communication skills with professional experience in consulting in the field of urban economics, real estate, or environmental economics. The candidate must have a track record of leading analytical approaches on projects to the development of innovative solutions to complex challenges such as climate change, urban development, environmental challenges and social equity facing cities, regions, and other private, public, and non-profit entities. Location: Full-time presence in our Brooklyn, New York office (with the exception of business travel). Role: We are seeking a Senior Urban Design / Urban Planning Consultant to lead and support transformative urban initiatives. The ideal candidate will bring over 8 years of professional experience in urban design, planning, and community-centered development. This role requires a strategic thinker with a strong design sensibility, deep understanding of urban design, land use and zoning, and a passion for inclusive, equitable urban regeneration and city building. Key responsibilities will include: Lead Neighborhood Visioning Projects: Develop and implement long-term strategies for neighborhood revitalization, integrating community aspirations, policy frameworks, and design excellence. Urban Design & Land Use Studies: Conduct site analysis, spatial planning, and design studies that inform zoning, land use policy, and development scenarios. Project Management: Oversee multidisciplinary teams, manage timelines and budgets, and ensure high-quality deliverables across multiple concurrent projects. Community Engagement & Co-Creation: Design and facilitate inclusive engagement processes, workshops, and charrettes that empower residents and stakeholders to shape their environments. Stakeholder Collaboration: Coordinate with public agencies, private developers, non-profits, and community groups to align project goals and foster partnerships. Policy & Regulatory Analysis: Interpret and apply zoning codes, land use regulations, and urban policy to guide planning and design recommendations. In addition to technical analyses, you would also support in leading business development initiatives, including leading proposal development, client presentations, thought leadership initiatives, and supporting Hatch's overall business development strategy. What You Bring 8+ years of experience in urban design, urban planning, or related fields. Degree in architecture, urban design, urban planning, or related discipline. Project execution experience: experience supporting the delivery of client work and internal reporting/tracking project progress, ideally in consulting. Proven track record in community engagement, visioning, and co-creation processes. Strong proficiency in design tools (e.g., Adobe Creative Suite, AutoCAD, GIS, SketchUp). Basic hand sketching familiarity a plus. Excellent written, verbal, and visual communication skills. Demonstrated ability to manage complex projects and lead interdisciplinary teams. Deep understanding of urban systems, equity-driven planning, and sustainable development. Detail oriented and outcome focused with a willingness to collaborate within and beyond the internal team and a desire to work in a dynamic, deadline-driven environment. An entrepreneurial and "can do" attitude, with an ability to work toward solutions despite real world constraints of limited data. Mentorship of junior staff and contributing to a culture of excellence and innovation. Willingness to travel domestically and internationally. Schedule: On-site 5 days a week Base Compensation: $110,000 - $145,000 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location) Reports to: Regional Director Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

Enterprise Account Executive || Hybrid - NYC or Boston Hatch builds AI agents that sell, support and engage - not just behind the scenes, but in the wild with your customers. Backed by Bessemer Venture Partners, NextView and Y Combinator, we're defining the category for AI-powered customer engagement. About the Role We're growing fast and looking for a sharp Enterprise Account Executive to own our most strategic accounts and close deals that move the needle.. You'll join a tight knit GTM team scaling fast, and play a hands-on role in shaping how the best brands modernize customer engagement with Hatch's AI agents. This role will report directly to Colby Morgan, Hatch's VP Sales. What You'll Do Own the full sales cycle: from prospecting to close across inbound and outbound opportunities Partner with GTM teammates (SDRs, Marketing, and Leadership) to execute on a tight, high-quality pipeline strategy Consistently hit and exceed quota, building a repeatable playbook for overachievement. Travel strategically for key deals, on-sites and major industry events. Work in person with sales leadership approx 50-70% of the time. What We're Looking For 4-6+ years of experience in a closing role within SaaS (AI or MarTech preferred) A proven track record of closing six-figure+ deals. Comfort owning complex deal cycles and engaging senior decision-makers Strong collaboration skills-you're a partner to SDRs, not a lone wolf Based in Boston or NYC or willing to relocate-this is a hybrid, in-person role What We Offer Highly competitive salary, uncapped commission& equity package Medical, dental, and vision benefits 401(k) plan Flexible PTO Opportunity to build at the ground floor of a fast-growing, mission-driven company Why Hatch Build category-defining AI that transforms how companies engage customers Work alongside founders and leaders who value speed, ownership, and ambition Solve complex problems that directly impact real businesses Be part of a builder's culture - ambitious, collaborative, and relentlessly curious

Job Category: Environmental Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Hatch's Environment, People, and Place practice provides integrated services in environmental engineering/management, community and stakeholder engagement, economics, and urban planning and design. Our diverse teams combine vast technical and business knowledge, working in partnership with our clients to curate development strategies, manage and optimize production, develop new game-changing technologies, design and deliver complex capital projects - setting us apart from the competition. We bring together extensive experience consulting on major infrastructure projects with a focus on strategic, advisory, economic and planning consultancy. Our team provides front-end advisory services for clients undergoing change driven by economic growth, climate change, and urbanization. The team delivers solutions that are sustainable, resilient, and smart to global clients. We do this through the application of rigorous economic planning techniques and the development of innovative analytical approaches to a variety of complex planning, real estate, energy, and infrastructure challenges. We also work closely with other Hatch offices and practices around the globe. This is an excellent opportunity for an established professional with consulting/client-facing experience who is seeking a long-term role at an employee-owned firm and is passionate about contributing to meaningful, multidisciplinary projects. Qualified candidates will have excellent leadership and communication skills with professional experience in consulting in the field of urban economics, real estate, or environmental economics. The candidate must have a track record of leading analytical approaches on projects to the development of innovative solutions to complex challenges such as climate change, urban development, environmental challenges and social equity facing cities, regions, and other private, public, and non-profit entities. Location: Full-time presence in our Brooklyn, New York office (with the exception of business travel). Role: As a Senior Economic Consultant, you will support and lead projects that integrate economic insight with environmental and social considerations. You'll collaborate with public agencies, private clients, and community stakeholders to advance inclusive, resilient, and economically sound solutions. You will take ownership of project delivery, serve as an individual contributor as well as directs analysts and other staff during project execution, and provide support for Senior Leaders in the group. Tasks include project management, directing research and analysis, and setting the direction and vision for deliverables, including communicating and coordinating research findings. Analyses to be undertaken include quantitative and qualitative analyses in areas such as: Economic and fiscal impact studies Benefit-cost analysis Market analysis and housing studies Land use studies Financial feasibility analyses for urban development/redevelopment Funding and financing and funding strategies for infrastructure Socio-economic analyses for economic policy development, energy, infrastructure, and major real estate development projects In addition to technical analyses, you would also support in leading business development initiatives, including leading proposal development, client presentations, thought leadership initiatives, and supporting Hatch's overall business development strategy. What You Bring 8+ years of experience in economic consulting, real estate, urban planning, management consulting, or related fields. Degree in economics, public policy, urban planning, real estate, or a related discipline. Project execution experience: experience supporting the delivery of client work and internal reporting/tracking project progress, ideally in consulting. Business development experience, including developing client-facing proposals and presentations. Effective communicator with strong analytical, writing, and presentation skills. Strong analytical and quantitative skills, including experience with economic modeling and data visualization. Quantitative skills; experience with climate change/sustainable economics, real estate/urban economics, pro forma modeling, and market analysis is required; experience in financial and/or economic analysis and modeling. Familiarity with sustainability frameworks, climate finance, and inclusive economic development a plus. Detail oriented and outcome focused with a willingness to collaborate within and beyond the internal team and a desire to work in a dynamic, deadline-driven environment. An entrepreneurial and "can do" attitude, with an ability to work toward solutions despite real world constraints of limited data. Mentorship of junior staff and contributing to a culture of excellence and innovation. Fluency with Microsoft Office Suite, with a focus on Excel, PowerPoint, with basic InDesign familiarity a plus. Willingness to travel domestically and internationally. Schedule: On-site 5 days a week Compensation: $110,000 - $145,000 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location) Reports to: Regional Director Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

Type: Full-time Level: Executive We're Hatch - an AI company transforming customer communication for service businesses. We've scaled to $20M+ in ARR, profitably, by building product and GTM systems that actually work. Now, we're looking for a world-class VP of Marketing to help us go from $20M to $100M+. This isn't just a brand marketing role. This is a revenue job. You'll own demand gen, events, and community - all in service of driving sales pipeline. You'll work closely with our BDR and AE teams to tell the right story, to the right buyer, at the right time. We're sales-led and fast-moving. Marketing here isn't a support function - it's a multiplier. We're not looking for someone to manage agencies or play it safe. We're looking for someone who builds. Someone who's done this before, knows what great looks like, and is ready to move fast and raise the bar. You should have a deep bias for action, a respect for storytelling, and a relentless focus on what actually drives revenue.What you'll own: Demand generation: Create programs that drive qualified pipeline and fuel outbound. Events: Own strategy and execution for events that convert - from intimate dinners to industry stages. Community: Build and scale a community that our customers and prospects want to be part of. Messaging: Define and refine the story - and make sure the world hears it. Go-to-market alignment: Partner with sales leadership to make the entire GTM engine run faster. What we're looking for: 7+ years in B2B SaaS marketing, with proven success in a sales-led motion Experience owning demand gen and pipeline at the smb, mid-market and enterprise level Strong event and community marketing background - you've done this at scale Clear, compelling communicator with a bias toward execution Comfortable being in the field, talking to customers, testing narratives, and iterating fast Why Hatch: Breakout growth: $25M+ ARR and compounding quickly Product-market fit: Real customers, real usage, real results Category-defining opportunity in AI + services Backed by top-tier investors, led by founders who care about quality and speed Culture of builders - no fluff, just execution If you want a safe marketing job, this isn't it. But if you want to help build one of the most important AI companies of this decade - let's talk.

Job Category: Engineering Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Join our Project Delivery Group (PDG), a dynamic team of professionals passionately committed to world-class project delivery across the globe. With expertise in sustainable studies, asset building and operations, and industry-leading efficiencies, our best-in-class team leverages methodologies, governance and systems that are unparalleled in the engineering space. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Hatch is currently seeking a highly motivated Civil Engineer to join our Civil Site Development team in Brooklyn, NY. The successful candidate will contribute to the design and delivery of civil engineering projects, working collaboratively with multidisciplinary teams to support high-quality outcomes. Key Responsibilities: Support and lead aspects of civil engineering design for site development projects, including grading, drainage, utilities, roadways, and stormwater management systems. Prepare and review engineering drawings, specifications, and technical reports in accordance with project requirements and standards. Ensure compliance with applicable local, state, and federal regulations, including support in obtaining permits and approvals. Collaborate with engineers, designers, and other disciplines to integrate civil engineering solutions into broader project scopes. Participate in quality control reviews to ensure accuracy and consistency in deliverables. Provide technical support during construction, including site visits and addressing field issues. Contribute to project planning, scheduling, and budgeting efforts. Stay current with industry trends, tools, and best practices, and apply innovative approaches to improve project outcomes. May require occasional travel to project sites or other Hatch offices. What you bring to the role: Bachelor's degree in civil engineering from a recognized and accredited institution. 10-15 years of relevant experience in civil/site development engineering. EIT certification required; PE registration in Pennsylvania preferred or ability to obtain within 6 months. Proficiency in civil design software such as Civil 3D, AutoCAD, and related tools. Strong experience in bulk earthworks, site grading, storm drainage, access roads, and utility layout for medium to large-scale projects. Excellent organizational skills with the ability to manage multiple tasks and priorities effectively. Strong communication and interpersonal skills; able to work well in team environments and coordinate with internal and external stakeholders. Self-motivated, detail-oriented, and committed to continuous improvement. Salary Range: $140,000 - $175,000 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location) Position reports to the Director - Civil Engineering Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

HATCH **************************** Senior Data Engineer MUST BE BASED IN NYC - No Relocation Cannot Sponsor At Hatch, we're building AI that doesn't just assist behind the scenes; it converses with customers out in the wild. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we're scaling fast, doubling revenue year over year, and looking for A players to help us cement our place as the category leader in AI for customer engagement. About the Role We are looking for a skilled Data Engineer with proven software development experience to join our growing data team. You will build, optimize, and maintain data pipelines and platform services that power our analytics, reporting, and AI initiatives. The critical requirement: You must have already built production APIs, SDKs, or backend services in previous roles. We need someone who brings software development expertise to data engineering-not someone looking to learn. If you haven't designed APIs, applied design patterns in production code, or shipped services that other engineers consume, this role is not the right fit. This is not a business intelligence, analytics, or pure SQL/ETL role. Candidates whose experience is primarily dashboards, reports, or configuring low-code tools will not be successful here. Key Responsibilities Design and build scalable batch and real-time data pipelines using Kinesis, Pub/Sub, Flink, Spark, Airflow, and dbt. Architect and implement multi-tier data lake architectures with raw/staging/curated layers, defining promotion criteria, data quality gates, and consumption patterns. Develop and maintain production-quality APIs, SDKs, and backend services that integrate with data infrastructure. Apply software engineering best practices-modular design, design patterns, testing, CI/CD, observability, and code reviews-to all data platform work. Model and optimize datasets in BigQuery and Aurora PostgreSQL with attention to performance, cost, and governance. Collaborate with backend teams to define data contracts, streaming interfaces, and service boundaries. Implement infrastructure-as-code (Terraform, Docker, Kubernetes/EKS) for deployment automation. Establish and monitor SLOs for data quality, latency, and availability; troubleshoot production issues across distributed systems. What We're Looking For Must-have software development background (non-negotiable): 3+ years building production APIs, SDKs, or backend services in Python, Go, or similar languages. Demonstrated expertise with software design patterns (repository, factory, dependency injection, etc.) applied in real production systems-not theoretical knowledge. Proven ability to write clean, tested, maintainable code with proper abstractions and error handling. Experience with code reviews, CI/CD pipelines, and production deployments. Strong computer science fundamentals: data structures, algorithms, concurrency, distributed systems. Must-have data engineering experience: 5+ years total engineering experience, with 2+ years focused on data engineering. Hands-on expertise with distributed data technologies: Kafka/Kinesis/PubSub, Spark/Flink, Airflow, dbt, BigQuery. Experience with modern data lake table formats like Apache Iceberg, Delta Lake, or Apache Hudi for advanced schema management and data lake optimization. Experience designing and implementing layered data architectures (raw/landing → refined/standardized → curated/consumption) with appropriate transformations and quality checks at each stage. Strong SQL skills and experience with data modeling (dimensional, event-driven, domain patterns) and query optimization. Production experience building both batch and streaming data pipelines. Must-have platform experience: Working knowledge of AWS and GCP, including monitoring/troubleshooting (CloudWatch, Prometheus/Grafana). Familiarity with containerization, Kubernetes/EKS, and infrastructure-as-code (Terraform). Exposure to event-driven microservices and schema governance (parquet/protobuf/Avro). Excellent communication skills-can explain complex systems clearly and collaborate effectively with engineering teams. Nice to Have Experience with ML/LLM pipelines in production (vector databases, feature stores, prompt orchestration). Open-source contributions or work in fast-moving startup environments. What We Offer Competitive salary and equity Remote (Eastern or Central Time Zone required) OR Hybrid work environment (3 days/week in our NYC office) Medical, dental, and vision benefits 401(k) plan Flexible PTO Opportunity to build at the ground floor of a high-growth, mission-driven company Not offering sponsorship Why Hatch Shape the future of AI-driven customer service Build alongside founders and leaders who value speed, ownership, and ambition Solve hard problems that impact real businesses and customers Join a team of builders who care about great engineering, fast execution, and each other

About the Role The Manager of Account Management, Enterprise will lead the strategy, team, and execution for our largest and most complex customers primarily PE-backed groups managing multiple portfolio brands. This person will establish structure and consistency across accounts, ensuring our team can manage concurrent projects, technical integrations, and executive relationships effectively. A major component of this role is hands-on technical execution and advanced project management. You'll personally design and oversee onboarding project plans used by C-level executives, manage Zapier-based automations that move data between systems, and troubleshoot webhooks, JSON payloads, and API workflows to ensure clean, reliable data flow. You'll combine your technical fluency with strong project management skills to make complex enterprise deployments seamless, scalable, and predictable. This is a hands-on leadership role for someone who has led enterprise CSM teams before and knows how to build high-performing talent, technical rigor, and scalable processes from the ground up. Key Responsibilities Enterprise Strategy & Account Management Own the success of our largest enterprise and PE-backed accounts, ensuring structured onboarding and long-term value delivery across multiple portfolio brands. Build and execute detailed onboarding and ongoing success playbooks to guide consistent execution across complex deployments. Develop processes to manage multiple projects per customer, ensuring ownership, timelines, and communication are clear. Partner with Sales to support executive alignment, QBRs, and expansion planning. Serve as the senior point of contact for key enterprise relationships, traveling to top customers for strategic meetings and project oversight (approx. 25% travel). Team Leadership Lead, coach, and grow a team of Enterprise CSMs who manage high-value, technically complex accounts. Evaluate the current team, upskill where possible, and manage out underperformers who cannot meet enterprise expectations. Recruit and onboard proven enterprise CSMs who bring both customer and technical expertise. Build a culture of accountability, communication, and operational discipline across the team. Technical Execution & Project Management Serve as the technical and project management backbone for all enterprise deployments. Use Zapier extensively to build automations and workflows that sync data between systems, deploy webhooks, and pass JSON payloads between customer CRMs, marketing tools, and Hatch. Support the team with hands-on execution, including troubleshooting API connections, webhooks, and data integrations. Maintain working knowledge of SQL and relational databases to validate data flows and troubleshoot data discrepancies. Design and manage C-level-ready onboarding project plans, including timelines, milestones, deliverables, and stakeholder communication. Partner with Product and Engineering to resolve implementation challenges, document schemas, and identify opportunities for automation and scale. Ensure all technical workflows and onboarding processes are fully documented, repeatable, and scalable across enterprise accounts. Cross-Functional Collaboration Partner with Product, Engineering, and Support to ensure enterprise requirements are prioritized and resolved quickly. Work with Marketing on executive-level collateral, case studies, and success stories for key accounts. Collaborate with Growth and Sales to ensure expansion opportunities are identified early and supported effectively. Operational Excellence Define KPIs and dashboards for enterprise account health, onboarding progress, and retention. Establish systems and workflows that enable consistent delivery across regions and brands. Build scalable frameworks for project planning, stakeholder management, and customer communication. Technical Expertise Expert-level proficiency in Zapier, including building, testing, and scaling multi-step automations that connect multiple systems. Deep understanding of webhooks, payloads, and JSON, with the ability to debug and optimize real-time data exchanges. Basic SQL and relational database knowledge to analyze and troubleshoot data integrity issues. Experience designing and managing API-based workflows in collaboration with Product and Engineering. Advanced project management skills, capable of designing and overseeing executive-facing onboarding project plans for multi-brand software deployments. Qualifications 8-12 years of experience in Customer Success or related client-facing roles, with at least 3+ years managing enterprise or strategic accounts. Proven track record leading teams that manage large, complex, multi-brand customers ideally in PE-backed or multi-entity environments. Hands-on technical experience deploying Zapier automations, webhooks, and API integrations. Strong background in enterprise project management, from planning to execution. Experience building and executing structured onboarding and success playbooks for enterprise accounts. Excellent communication and executive presence; able to manage C-suite relationships with confidence. Demonstrated success hiring, developing, and retaining high-performing enterprise CSMs.

HATCH **************************** Senior Fullstack Engineer MUST BE BASED IN THE NYC, No Relocation Onsite/Hybrid in SOHO Not able to sponsor Hatch empowers sales and service teams to build AI agents that don't merely assist behind the scenes; they interface directly with customers out in the wild, elevating the customer experience while freeing up human agents for more gratifying and impactful work. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we're scaling fast, doubling revenue year over year, and are constantly raising the bar for what it means to be category leader in AI for customer engagement. About Our Culture (standard across JDs): At Hatch, speed is our superpower-we move fast, cut through noise, and get things done. We solve problems by running straight at them. Mistakes happen, and that's fine-what matters is how quickly we learn and adapt. We trust each other to aim high and do great work, but we verify to make sure we're all aligned. A-players thrive here because they're pushed to grow, challenged to think differently, and expected to bring real curiosity and initiative to the table-every single day. About Your Role (adjust per role): We are looking for a skilled Senior Fullstack Engineer (Can lean heavily back or front) to join our growing team. Our stack is Elixir, Python, Golang, React, Typescript and Next.js. Your role is critical in building and maintaining the high-performance backbone of our digital services. You will lead the development and optimization of our systems ensuring they are robust, scalable, and efficient. Your technical expertise will be pivotal in evolving our platform's architecture to support the rapid growth and dynamic needs of our business. What We're Looking For : 5-8 years of professional software engineering experience. Expert-level proficiency in Python, Golang or Elixir with experience using frameworks like Django, Flask, or FastAPI. Strong understanding of relational and NoSQL databases, including PostgreSQL and MongoDB. Hands-on experience with cloud platforms such as AWS, GCP, or Azure. Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes. Build and maintain high-performance front-end applications using React, TypeScript, and Next.js State Management - Implement efficient state management solutions using Redux, Recoil, or Context API Database Design & Management (PostgreSQL, MongoDB) REST/GraphQL API Development Testing Frameworks (Pytest, Unittest) Cloud Platforms (AWS, GCP, Azure) CI/CD Tools (Jenkins, CircleCI, GitHub Actions) Performance Monitoring and Debugging Nice to Have (adjust per role): Experience working in a fast-growing startup environment. Familiarity with containerization (Docker, Kubernetes) and orchestration tools. What We Offer (adjust per role): Competitive salary and equity Remote (Eastern or Central Time Zone required) OR Hybrid work environment (3 days/week in our NYC office) Medical, dental, and vision benefits 401(k) plan Flexible PTO Opportunity to build at the ground floor of a high-growth, mission-driven company Not offering sponsorship Why Hatch (adjust per role): Shape the future of AI-driven customer service Build alongside founders and leaders who value speed, ownership, and ambition Solve hard problems and see the impact on real businesses and customers Join a team of builders who care about great engineering, fast execution, and each other

MUST BE BASED IN NYC/Hybrid, Office in SOHO About the Role We're looking for a passionate and proactive Solution Consultant to join our growing team. You'll lead discovery, solution design, and technical validation for our customers, helping them succeed on Hatch's AI platform. You'll work closely with high-value customers to translate complex requirements into clear product configurations and integration approaches, and ensure what we ship actually solves real problems. You'll be hands-on with demos, POCs, trial design, and implementation planning, while also feeding structured insights back into our roadmap. This is a high-ownership, cross-functional role at the heart of Hatch's customer journey. We're looking for someone who thrives in ambiguity, thinks like a founder, and loves partnering with different teams to turn messy customer problems into scalable solutions. What You'll Do Partner with Sales as the technical and product expert throughout the sales cycle for mid-market and enterprise opportunities. Lead discovery to understand customer workflows, data structures, and goals, then translate them into solution designs on Hatch. Collaborate with Product and Engineering to shape solution architectures, integrations, and features that make our platform easier to adopt and scale. Build custom reports and dashboards (e.g., in Sheets, BI tools, or SQL) that surface performance, ROI, and opportunities for optimization. What We're Looking For ~5 years of experience in Solutions Consulting, Sales Engineering, Implementation, or a similar customer-facing technical role at a B2B SaaS company Proven success supporting enterprise deals, with exposure to VP/C-suite stakeholders across business and technical functions Strong communicator and storyteller - you can translate technical concepts into clear business value and handle tough questions with confidence and empathy Technical and data-savvy - comfortable working with APIs, data flows, and product configurations; you use performance data and customer metrics to inform your recommendations Comfortable juggling multiple priorities in a fast-moving, ambiguous environment Collaborative, team-first attitude - you work hand-in-hand with Sales, Product, and CS, and you're happy to roll up your sleeves wherever needed Growth mindset - curious, coachable, and excited to build new processes, playbooks, and best practices from scratch Nice to Have Experience with AI, automation, voice technology, or customer engagement platforms Background in marketing tech, eCommerce, contact center, or sales-led SaaS environments Familiarity with customer onboarding, implementation workflows, and integrations (e.g., CRMs, support tools, or data platforms) Experience working in a startup (Seed-Series B) or rapidly scaling company Comfort with light technical work (e.g., configuring integrations, basic scripting, or SQL) is a plus. What We Offer Competitive salary + bonus structure Hybrid work (4 days/week in our NYC office) Medical, dental, and vision insurance 401(k) plan Flexible PTO A front-row seat to building something transformative in AI Tight-knit, ambitious team that values speed, ownership, and kindness Why Hatch 🚀 Shape the future of AI-driven customer service 🛠️ Build alongside people who care about speed, craft, and customers 💥 Solve hard, meaningful problems that impact real businesses 🤝 Join a team of builders who move fast and support one another

Job Category: Infrastructure Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Our expertise in infrastructure includes aviation, highways and bridges, planning and advisory services, ports, rail and transit, tunnels, and water. Want to be part of the creation and construction of our cities? Then the infrastructure team is for you! Hatch is currently seeking a Senior Project Manager to join the Ports & Marine team in our Brooklyn, NY office. In this role, the candidate is expected to provide professional engineering services to effectively manage and lead the preparation of feasibility studies, analysis and designs associated with ports and bulk materials handling projects around the world. The candidate should be experienced with planning, concept design, analysis and detailed design services for the development of dry/liquid bulk materials handling, container, oil and gas, and general cargo terminal developments. Experience leading multidisciplinary teams throughout all phases of project development is an important attribute. Key aspects of the role are further described below. Responsibilities: * Serve as Project Manager for ports and materials handling projects * Lead multi-disciplinary teams * Carry out peer reviews of ongoing technical packages as required * Estimate level of effort for tasks and manage to budget * Promote and support technical excellence and quality of work * Support constructability and safety reviews of projects * Develop client relations * Track and follow markets and opportunities in the region & sector * Promote Hatch's extensive project design and delivery services with clients * Provide input and strategy to proposal preparation * Be aware of industry technical requirements, trends and opportunities * Connection and visibility with industry business and technical leaders * Lead and participate in professional excellence groups * Identify and develop knowledge of junior staff * Assist with staff development and recruitment Qualifications: * University degree in structural, marine structures or mechanical engineering * 15 years' experience with similar projects/scope * Registered PE * Demonstrated technical writing and presentation skills * Demonstrated teamwork and leadership skills * Excellent oral and written communication skills Salary: $160,000 - $225,000 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location) Position reports to the Regional Director, Ports & Terminals Why join us? * Work with great people to make a difference * Collaborate on exciting projects to develop innovative solutions * Top employer What we offer you? * Flexible work environment * Long term career development * Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Job Segment: Project Manager, Sustainability, Technical Writer, Mechanical Engineer, Technology, Energy, Engineering, Aviation

MUST BE BASED IN THE NYC OR Austin, No Relocation Onsite/Hybrid in SOHO OR Remote in Austin Not able to sponsor At Hatch, we're revolutionizing customer service with AI that doesn't just assist - it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we're doubling revenue year over year and scaling rapidly. We're building the future of AI-driven customer service - and we're just getting started. Role- Staff Software Engineer -Communications Team About the Role We're looking for a Staff Software Engineer (Elixir) to play a pivotal role in building and scaling Hatch's communications platform and user-facing experiences. You'll lead the design and implementation of high-impact systems, guide technical direction, and mentor engineers across the team. This is a hands-on leadership role where you'll work closely with product, design, and AI/ML partners to deliver reliable, scalable, and intuitive solutions that delight our customers. Key Responsibilities Design and build scalable, high-performance backend services in Elixir (and Go where needed) to power Hatch's communications platform Own architecture decisions that shape the long-term evolution of our product and infrastructure Collaborate cross-functionally with product, design, and AI teams to deliver seamless user experiences Mentor engineers and elevate technical standards through coaching, reviews, and best practices Improve reliability and performance by driving initiatives in observability, fault tolerance, and scalability Lead complex projects that cut across teams, setting the pace for high-quality engineering execution Balance product and technical trade-offs to deliver pragmatic, business-driven solutions What We're Looking For 8+ years of software engineering experience, with proven success at the senior/staff level Strong expertise in Elixir or Go Proven experience designing and scaling distributed systems in production Solid understanding of databases (PostgreSQL, Redis, etc.) and event-driven/data-intensive architectures Experience deploying and operating in cloud environments (AWS or GCP) with modern DevOps practices Strong communication and collaboration skills - you can align teams and influence outcomes A product mindset - you think beyond code and care about solving real customer problems Experience mentoring engineers and providing technical leadership Nice to Have Experience in a fast-paced startup environment, shipping product quickly while maintaining quality Familiarity with telephony, messaging, or communications systems What We Offer Competitive salary and equity Remote OR Hybrid work environment (3 days/week in our NYC office) Medical, dental, and vision benefits 401(k) plan Flexible PTO Opportunity to build at the ground floor of a high-growth, mission-driven company Not offering sponsorship Why Hatch Shape the future of AI-driven customer service Build alongside founders and leaders who value speed, ownership, and ambition Solve hard problems that impact real businesses and customers Join a team of builders who care about great engineering, fast execution, and each other

Job Category: Infrastructure; Consulting; Engineering; Project Engineering; Project Management Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Our expertise in infrastructure includes aviation, highways and bridges, planning and advisory services, ports, rail and transit, tunnels, and water. Want to be part of the creation and construction of our cities? Then the infrastructure team is for you! Looking to take the next step in your career? Hatch is currently seeking a highly motivated Rail Vehicle Electrical Engineer to join our North American Infrastructure group in our Vehicle Electrical Engineering group in our Brooklyn, NY office. In this role the ideal candidate is an electrical engineering professional with excellent written and verbal communication skills and the ability to work well in a team environment. Candidates must have knowledge of core electrical engineering concepts and have 10 or more years of engineering experience. Minimum Qualifications: Bachelor's or Master's degree in Electrical Engineering and a minimum of 10 years of professional experience in the rail transit vehicle electrical systems design and deployment and related fields. General knowledge of vehicle electrical circuitry design rules and concepts and ability to work independently on related specification, design, investigation, and testing tasks. Understanding of traction and auxiliary power converters, ethernet networking fundamentals, on-board communication & infotainment systems and hands-on test instrumentation capabilities. Duties and Responsibilities: Develop technical specifications and conceptual designs for the new and upgraded rail vehicles and the on-board systems. Participate in the design review meetings and technical working sessions with the carbuilders and equipment suppliers. Review electrical and electro-mechanical designs, prepare detailed descriptions of review findings. Direct and/or participate in the new equipment qualification efforts at supplier facilities and on the trains including functional testing, electrical performance, environmental, and electromagnetic compatibility. Prepare and/or review rail vehicle and vehicle on-board systems test procedures. Hands-on engineering work with the rail transit vehicles, including testing, investigations of equipment malfunctions, and condition assessments. Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. #LI-RC1 #HATCHUS Salary: $120,000 - $155,000 ( Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)

Hatch builds AI agents that sell, support, and engage, out in the wild with your customers. Backed by Bessemer Venture Partners, NextView, and Y Combinator, we're defining the category for AI-powered customer engagement. We're growing fast and looking for a sharp Mid-Market Account Executive to own high-value accounts and close deals that move the needle. You'll join a tight-knit GTM team, working alongside leadership to shape how fast-growing brands modernize customer engagement with Hatch's AI agents. This role will report directly to Sean Coughlin, Hatch's long-time Director of Sales. What You'll Do Own the full sales cycle across inbound and outbound opportunities. Partner with SDRs, Marketing, and Leadership to execute a focused, high-quality pipeline strategy. Consistently hit and exceed quota, building a repeatable playbook for overachievement. Travel strategically for key customer meetings and industry events. Work in person with sales leadership approx 50-70% of the time. What We're Looking For 2-4+ years of experience in a closing role within SaaS (AI or MarTech preferred) A proven track record of closing six-figure+ deals. Comfort owning complex deal cycles and engaging senior decision-makers Strong collaboration skills-you're a partner to SDRs, not a lone wolf Based in Boston or NYC or willing to relocate-this is a hybrid, in-person role What We Offer Highly competitive salary, uncapped commission& equity package Medical, dental, and vision benefits 401(k) plan Flexible PTO Opportunity to build at the ground floor of a fast-growing, mission-driven company Why Hatch Build category-defining AI that transforms how companies engage customers Work alongside founders and leaders who value speed, ownership, and ambition Solve complex problems that directly impact real businesses Be part of a builder's culture - ambitious, collaborative, and relentlessly curious

About the Role We're looking for a passionate and proactive Account Manager to join our growing team. You'll be responsible for owning relationships with our mid-market and enterprise clients, ensuring they see measurable success and growth using Hatch's AI platform. This is a strategic, high-ownership role at the heart of Hatch's customer journey. You'll partner cross-functionally with Sales, Product, and Marketing to drive adoption, retention, and expansion. You'll be hands-on with customer strategy, trial conversion, QBRs, and data-backed storytelling - all in service of long-term value and account growth. We're looking for someone who thrives in fast-paced environments, thinks like a founder, and loves building meaningful client partnerships. What You'll Do Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts. Lead clients through every stage - from onboarding to adoption, optimization, renewal, and expansion. Own and execute Quarterly Business Reviews and executive check-ins to reinforce ROI and uncover growth opportunities. Identify and influence upsell/cross-sell opportunities; partner closely with Sales/Growth to close them. Guide customers through trial-to-paid conversion when applicable, helping drive revenue impact early. Use platform data to build compelling, value-driven stories that support strategic recommendations. Monitor account health, risks, and goals; build structured playbooks to mitigate churn and maximize retention. Partner with Product, Engineering, and Marketing to relay feedback, shape the roadmap, and enable success at scale. Maintain accurate account activity in HubSpot and internal systems; track progress against key metrics like NRR and expansion contribution. Champion the voice of the customer inside the company - we build with, not just for, our users. What We're Looking For 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role at a B2B SaaS company. Proven ability to manage accounts with $20K-$50K+ ACV and navigate stakeholder relationships at VP/C-suite levels. Strong communicator - you build trust, deliver with empathy, and handle tough conversations gracefully. Data-driven mindset - you're comfortable using performance data to inform strategy and client conversations. Familiarity with CRMs (HubSpot, Salesforce), and tools like Salesloft, Notion, or Gainsight. Comfortable juggling priorities in a fast-moving, ambiguous environment - you thrive in early-stage chaos. Team-first attitude - you collaborate, roll up your sleeves, and always look for ways to make the whole team better. Growth mindset - curious, coachable, and hungry to build new things from scratch. Nice to Have Experience in AI, automation, voice technology, or customer engagement platforms. Background in marketing tech, eCommerce, or sales-led SaaS environments. Familiarity with customer onboarding and implementation workflows. Experience working in a startup (Seed-Series B) or rapidly scaling company. What We Offer Competitive salary + bonus structure Hybrid work (4 days/week in our NYC office) Medical, dental, and vision insurance 401(k) plan Flexible PTO A front-row seat to building something transformative in AI Tight-knit, ambitious team that values speed, ownership, and kindness Why Hatch 🚀 Shape the future of AI-driven customer service 🛠️ Build alongside people who care about speed, craft, and customers 💥 Solve hard, meaningful problems that impact real businesses 🤝 Join a team of builders who move fast and support one another

Job Category: Infrastructure; Consulting; Engineering; Project Engineering; Project Management Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Our expertise in infrastructure includes aviation, highways and bridges, planning and advisory services, ports, rail and transit, tunnels, and water. Want to be part of the creation and construction of our cities? Then the infrastructure team is for you! Looking to take the next step in your career? Hatch is currently seeking a highly motivated OCS (Overhead Contact System) Engineer to join our North American Infrastructure group in our Rail Systems team in the Brooklyn, NY area. Other possible locations: Ambler, PA (Suburban Philadelphia); Boston, MA; Chicago IL; Minneapolis, MN, Newark, NJ; Dallas, TX; Portland, OR; Seattle, WA In this role the ideal candidate is a results-driven engineering professional with excellent written and verbal communication skills and the ability to work well in a team environment. Candidates must be detail-oriented with excellent organizational skills, have the ability to work on multiple projects simultaneously while meeting deadlines and maintaining a high level of quality, as well as the ability to work independently with minimal supervision. As the successful candidate, you will: * Design OCS layout, wire tensions, foundations, poles/columns/structures for light rail, commuter rail and streetcar with pantograph as well as streetcar and electrified buses with trolley poles. * Coordinate with other engineers for systems integration and design. * Prepare design reports. * Develop documents including specifications, drawings and cost estimates. * Review project submittals and requests for information from contractors. * Provide installation, testing and commissioning support to clients. * Management of OCS projects. You bring to the role: * A Bachelor's or Master's degree in Civil, Mechanical or Electrical Engineering, relevant experience may be considered as a substitute for degree requirements. * 5 to 15 years of experience with dc OCS systems design, including the design of 600 to 1500 volt dc rail as well as 12 to 25 kilovolt AC * Thorough understanding of the National Electrical Safety Code (NEC) and local codes. * Professional engineer's license or engineer-in-training certificate is an advantage. * Experience with the North American transit/transportation industry is highly desirable. The following skills/experience are a plus: * Tension and pole/foundation load calculations * AutoCAD or MicroStation experience. * Experience with Structural engineering analysis software like STAAD and RISA is a plus. * Experience in field testing of OCS systems * Knowledge of railway traction power systems * Project management experience Why join us? * Work with great people to make a difference * Collaborate on exciting projects to develop innovative solutions * Top employer What we offer you? * Flexible work environment * Long term career development * Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Official Title: OCS Design Engineer Primary Location: United States - New York, NY Job: Infrastructure Type of Employment: Full-time Shift: Day Number of Openings: 1 Schedule: On-site 5 days a week Base Compensation: $140,000 - $150,000 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location) Reports to: VP, Rail Systems Engineering Job Segment: Testing, Design Engineer, Sustainability, Electrical Engineering, Structural Engineer, Technology, Engineering, Energy

Job Category: Campus Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Our expertise in infrastructure includes aviation, highways and bridges, planning and advisory services, ports, rail and transit, tunnels, and water. Want to be part of the creation and construction of our cities? Then the infrastructure team is for you! Join our Ports & Terminals Group and work on port planning projects for ports, major container terminals, bulk and break-bulk facilities, offshore wind support facilities, and cruise terminals. You will support and coordinate the preparation of long-range port master plans, facility plans, terminal expansion/optimization efforts, capacity analyses, and operations plans for port authorities, terminal operators, and stevedores. You will work under transportation planning professionals and deliver as part of one or more project teams. As an Intern with Hatch, you will build professional relationships with renowned experts, and champion great initiatives for reputable, well-known clients. You will belong to a company that fosters career growth, encourages continuous improvement and is pioneering in nature. Compensation range depends on education, major, experience (overall), and interview skills. For ideal candidates, the compensation range can be $25-$28 hourly. Please feel free to contact us for information on additional compensation and programs. Responsibilities: Apply planning principles to provide efficient, effective, economical, and timely solutions to port planning challenges in multivariable and multidiscipline project environments. Conduct road, rail, and marine operations and infrastructure planning efforts in accordance with transportation planning standards, quality objectives, and client needs. Collect, review, and analyze a variety of planning and operational data to meet project objectives. Prepare reports, technical memos, presentations, schedules, maps, figures, diagrams, and models. Qualifications: Must be working toward graduating or recently graduated with a Bachelor of Science or Bachelor of Arts Degree in Urban Planning, Transportation Planning, or Engineering. Strong interpersonal, oral, and written communication skills. Ability to work independently, and as part of multi-disciplinary teams. Commitment to achieving planning excellence. A desire to learn and continually develop. Interest in the maritime industry, including global trade and supply chain trends; ocean carriers, Class I railroads, and trucking companies; and freight infrastructure and operations across a variety of modes, facilities, and commodities. Passion for freight transportation planning. Experience with ArcGIS is a plus. Requirements for all sectors: To live our manifesto. Our vision and values that set us apart from our competition, put our planet first, and make each day a step toward positive change. Read more here: Hatch Manifesto Perform assignments related to your sector Assist with preparation of detailed design for projects Support preparation of drawings from detailed notes and specifications Coordination with other technicians/engineers on projects Provide support to Senior Engineers and Designers as and when needed What we offer: Ability to apply your skills to challenging, interesting, and meaningful projects, while working alongside other highly intelligent and motivated people An exciting work environment in a constantly evolving industry The opportunity to receive excellent mentorship from industry experts Challenging career with countless opportunities Stability and consistency - you are joining the Hatch team and family to grow your career in a way that suites you best Expected growth at Hatch: You will be able learn about the different sectors, processes, people and culture that drives our business You will learn from others and develop relationships with your managers, colleagues, etc. Growth in our communities locally, but also thinking globally Company gatherings, happy hours, social interaction to build strong work relationships. Regional networking Young Professional Groups (YP) All applicants must submit a copy of their transcript (official or unofficial) with their application. Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. [[req_postHashtag]]

About the Role The Enterprise Account Manager partners with our largest and most complex customers primarily PE-backed groups managing multiple portfolio brands to ensure successful onboarding, adoption, and long-term value realization. You'll lead multi-brand implementations, coordinate cross-functional teams, and work directly with executives to design, deliver, and scale success across their portfolios. This is a hands-on role that combines technical execution, project management, and executive relationship management. You'll build and manage onboarding project plans used by C-level stakeholders, configure integrations using Zapier, webhooks, and APIs, and collaborate closely with Product and Engineering to solve implementation challenges. Key Responsibilities Customer Onboarding & Value Delivery Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts. Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments. Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration. Monitor account health and proactively address adoption gaps or technical issues. Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI. Technical Execution Build and manage Zapier automations to connect customer systems and automate workflows. Use webhooks and JSON payloads to pass data between platforms and ensure accurate synchronization. Partner with Product and Engineering to troubleshoot API connections and integration challenges. Apply SQL and relational database knowledge to validate data integrity and investigate anomalies. Document all technical workflows and ensure repeatability across brands and regions. Project Management & Cross-Functional Coordination Act as project lead for multi-brand or regional implementations. Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure smooth execution. Track milestones, dependencies, and risks, communicating progress clearly to all stakeholders. Manage escalations and coordinate resolution of high-impact issues. Account Growth & Retention Develop success plans that align customer goals with measurable outcomes. Identify opportunities for expansion in product usage, AI adoption, and add-on modules. Partner with the Account Executive and Director of Enterprise CS on renewal and expansion strategies. Build and maintain strong relationships with customer executives and operational leaders. Technical Expertise Proficient in Zapier, with experience creating multi-step automations and webhook integrations. Deep understanding of webhooks, payloads, and JSON, including how to debug and optimize data flows. Working knowledge of SQL and relational databases to analyze and troubleshoot data issues. Experience collaborating with Product and Engineering on API-based workflows. Strong project management ability, capable of building and maintaining C-level-ready onboarding plans. Qualifications 5-8 years of experience in Customer Success, Account Management, or Implementation roles, including experience with large or multi-brand accounts. Proven success managing enterprise customers with complex technical requirements. Hands-on technical experience with Zapier, webhooks, JSON, and SQL. Strong project management and organizational skills; able to manage concurrent projects with multiple stakeholders. Excellent communication skills, including executive presence and the ability to lead C-level discussions. Experience using HubSpot and Metabase (or similar BI tools) for account tracking and reporting. Familiarity with home services, SaaS, or tech-enabled operations is a plus.

Job Category: Infrastructure; Consulting; Engineering; Project Engineering; Project Management Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Our expertise in infrastructure includes aviation, highways and bridges, planning and advisory services, ports, rail and transit, tunnels, and water. Want to be part of the creation and construction of our cities? Then the infrastructure team is for you! Looking to take the next step in your career? Hatch is currently seeking a highly motivated Senior Traction Power Engineer to join our North American Infrastructure group in our Rail Systems team in the Brooklyn, NY area. Other possible locations: Chicago IL; Newark, NJ; Seattle, WA; Los Angeles, CA; Ambler, PA (Suburban Philadelphia) In this role the ideal candidate is a results-driven engineering professional with excellent written and verbal communication skills and the ability to work well in a team environment. Candidates must be detail-oriented with excellent organizational skills, have the ability to work on multiple projects simultaneously while meeting deadlines and maintaining a high level of quality, as well as the ability to work independently with minimal supervision. As the successful candidate, you will: Lead a group of junior electrical engineers to develop traction power design packages Design traction power substations, feeder and equipment sizing, site plans, duct bank and conduit layouts, grounding systems, and auxiliary power supply systems and control circuits Coordinate with other engineers for systems integration and design Perform load flow simulations and prepare reports Develop documents including specifications, drawings and cost estimates Review project submittals and requests for information from contractors Provide installation, testing and commissioning support to clients Management of traction power projects You bring to the role: A Bachelor's or Master's degree in Electrical Engineering 15 to 25 years of experience with dc traction power systems design, including the design of 600 to 1500 Volt dc rail transit traction power substations, ac and dc switchgear, transformers, rectifiers, and controls Working knowledge of NFPA 70 is required and thorough understanding of the National Electrical Code (NEC) and local codes Professional engineer's license or engineer-in-training certificate is an advantage Experience with the North American transit/transportation industry is highly desirable Relevant experience may be considered as a substitute for degree requirements The following skills/experience is a plus: Load flow simulation software Knowledge of power systems analysis Experience in factory testing, field testing and commissioning of traction power equipment Experience in protective relaying Experience in medium voltage switchgear application-design and specification Knowledge of railway overhead catenary/third rail distribution systems Project management experience Management experience Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Official Title: Senior Traction Power Engineer Primary Location: United States - New York, NY Job: Infrastructure Type of Employment: Full-time Shift: Day Number of Openings: 1 Schedule: On-site 5 days a week Base Compensation: $150,000 - $180,000 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location) Reports to: VP, Rail Systems Engineering

Job Category: Infrastructure Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Our expertise in infrastructure includes aviation, highways and bridges, planning and advisory services, ports, rail and transit, tunnels, and water. Want to be part of the creation and construction of our cities? Then the infrastructure team is for you! Hatch is currently seeking a Senior Project Manager to join the Ports & Marine team in our Brooklyn, NY office. In this role, the candidate is expected to provide professional engineering services to effectively manage and lead the preparation of feasibility studies, analysis and designs associated with ports and bulk materials handling projects around the world. The candidate should be experienced with planning, concept design, analysis and detailed design services for the development of dry/liquid bulk materials handling, container, oil and gas, and general cargo terminal developments. Experience leading multidisciplinary teams throughout all phases of project development is an important attribute. Key aspects of the role are further described below. Responsibilities: Serve as Project Manager for ports and materials handling projects Lead multi-disciplinary teams Carry out peer reviews of ongoing technical packages as required Estimate level of effort for tasks and manage to budget Promote and support technical excellence and quality of work Support constructability and safety reviews of projects Develop client relations Track and follow markets and opportunities in the region & sector Promote Hatch's extensive project design and delivery services with clients Provide input and strategy to proposal preparation Be aware of industry technical requirements, trends and opportunities Connection and visibility with industry business and technical leaders Lead and participate in professional excellence groups Identify and develop knowledge of junior staff Assist with staff development and recruitment Qualifications: University degree in structural, marine structures or mechanical engineering 15 years' experience with similar projects/scope Registered PE Demonstrated technical writing and presentation skills Demonstrated teamwork and leadership skills Excellent oral and written communication skills Salary: $160,000 - $225,000 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location) Position reports to the Regional Director, Ports & Terminals Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.