Hawaii Dental Service jobs - 52 jobs

Under the general direction of the Director of Human Resources, assists in the development and maintenance of effective management and utilization of human resources in compliance with federal, state laws and regulations. Serves as the primary resource for the Human Resources function. Administers, develops, implements and coordinates policies and programs encompassing compensation administration, benefits, employment, training, safety and health, employee and management relations, and employee events and services. Manages the administrative function of the payroll process. ESSENTIAL DUTIES AND RESPONSIBILITIES Benefits Administration - Provides control and oversight of the administration of all benefits plans at HDS. Oversees processing of required documents to ensure accurate record keeping and proper deductions. Monitors and coordinates work with other departments such as financial reporting for payroll processing audit and benefits plan audit; as well as with all other departments at HDS as needed. HR Administration - Responsible for all aspects of recruitment and the onboarding process. Prepares and maintains documentation for annual HR reporting (EEO1, VETS 100, AAP, OSHA, etc.). Maintains records, procedures, and systems for control and reporting of human resources transactions and data, and prepares regular status reports. HRIS - Continuous implementation of technology solutions that help to streamline and automate HR processes. Implement process improvements and policy changes designed to improve efficiency and the user experience with software systems. Ensures security, end-user access, and data integrity across all HR platforms. Maintains HR section of the company intranet. HR Administration - Responsible for all aspects of recruitment and the onboarding process. Prepares and maintains documentation for annual HR reporting (EEO1, VETS 100, AAP, OSHA, etc.). Maintains records, procedures, and systems for control and reporting of human resources transactions and data, and prepares regular status reports. Payroll - Responsible for administration of the payroll process. Prepares and oversees all employment information for input to payroll system. Ensures processing of payroll and payroll related benefits programs. Verifies accuracy of payroll. Oversees the maintenance and enhancement of ADP Workforce Now. Training & Development Administration - Assists with maintenance and coordination of all training and development programs/activities. Oversees maintenance and enhancement of the Performance Review Management System and Learning Management System. Recognition & Motivation Administration - Develops, implements and maintains employee activities, including activities that are related to benefits; training and development; etc. Compensation Administration - Conduct company salary reviews; may conduct salary surveys for market information. Assists with administration of the company wide incentive program. Employee Relations - Facilitates and/or provides counseling and problem reconciliation including but not limited to corrective action with managers and employees. Assists with the design, writing, maintenance and production of departmental manuals, including but not limited to standards of operation, flow chart and user processing manuals. Other Duties & Responsibilities Analyze effectiveness of work processes and propose recommendations for enhancements. Develops or recommends new or revised policies, procedures, and forms as necessary. Assists management staff with administrative HR needs in the absence of the Director of HR MINIMUM QUALIFICATIONS AND EXPERIENCE Education Bachelor's degree in business administration or an equivalent combination of education, training or working experience. Experience Three (3) to five (5) years progressively responsible human resources generalist administration experience. Licenses/Certification PHR Certification or SHRM-CP preferred, but not required. Skills and Knowledge Ability to handle confidential and sensitive issues and materials. Ability to organize, analyze and problem-solve somewhat complex problems. Ability to handle multiple tasks, and prioritize with distractions and with attention to details. Ability to communicate both orally and in writing with all levels of staff, customers, consultants/brokers, and vendors on sensitive matters. Technical knowledge to understand computer applications for problem-solving and answering staff questions (prefer Windows, Word, Excel, and PowerPoint). Note : The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification of employees assigned to this job. Hawaii Dental Service has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Manages community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Advocate and support members and their families by prioritizing their needs and preferences, making sure they receive appropriate care and services promptly. Conducts screenings for health risks and access barriers, referring to licensed clinicians as needed. Adjust workflows when necessary to provide optimal care for each situation or individual. Uses effective communication techniques, including motivational interviewing, to encourage members to attend regular provider appointments and utilize medical services that support their health.Engage with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery, member satisfaction, cost, and community health. These efforts contribute to better care coordination for members overall. Delivers comprehensive education, resources, referrals, and connections to health-related services within the community. Facilitates the introduction of new or underutilized programs and services to community members. Provides guidance to community members facing complex health cases in navigating healthcare systems. Responsibilities may include, but are not limited to, conducting home visits, accompanying individuals to appointments, and supporting community events as needed. Exercises sound professional judgment and adhere strictly to scope and licensure boundaries to ensure actions are taken in the best interest of the community member(s). Provides culturally appropriate health education and instructions on using existing health and social services, presenting information clearly and effectively. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

General Administrative Support Relieves the CEO/assigned Executive(s) of majority of administrative functions and tasks, ensuring the most effective/efficient use of the Executive's attention and focus. Drafts routine and specialized correspondences on behalf of the CEO/assigned Executive(s). Receives, reviews and determines the appropriate parties to channel/direct sensitive, proprietary, and confidential matters to. Actively follows up on the status of pending issues, conducts independent research on subject matters related to Executive's business areas and corporate position, and when appropriate responds independently on behalf of the executive in a timely manner. Responsible for the inventory of supplies on the Executive floor. Internal/External Contacts Coordinates and hosts a variety of internal and external visitors. Receives, escorts, and announces internal/external visitors to the Executive offices. Resolves meeting or event conflicts. Exercises independent judgment when prioritizing communications and determining urgency, escalation needs, and appropriate contact with CEO/assigned Executive(s). Assesses situations and interrupts CEO/assigned Executive(s) schedule for issues/situations that the Executive Assistant determines require immediate action. Answers and routes phone calls appropriately. Meeting/Calendar/Travel Oversees and maintains the calendar for CEO/assigned Executive(s) in highly organized and efficient manner. Evaluates and prioritizes appointments and meetings based on urgency and business impacts, adjusting as needed. Ensures CEO/assigned Executive(s) have an appropriate amount of time to effectively meet various obligations. Books venue(s) for meetings, creates agendas, obtains relevant handouts/brochures, and procures refreshments for the meeting. Maintains a global view of scheduling, efficiently and effectively coordinates with other assistants for meetings that require multiple Executives. Arranges and books complex multi leg itineraries for executive or assigned parties as required. Corporate Communications Monitors and manages the corporate communications channel for CEO/assigned Executive(s). Ensures the timely and accurate flow of information to and from the executive offices including but not limited to marketing initiatives, policy/procedure updates, corporate communications, and any other item that have companywide impact. Prepares and modifies presentations and responses for both internal and external audiences. Acts as a liaison by planning and scheduling across various communication channels to ensure all internal and external parties are well informed. Responds independently to complex matters of significance impacting business goals and outcomes. Special Projects Lead/coordinates internal and external special projects and community engagement activities, simple to complex in nature, based on Corporate goals or initiatives. Researches and evaluates vendors, obtains and reviews RFPs, conducts cost-benefit analysis, negotiates and enters into contracts for products or services on behalf of HMSA ensuring selection of the best vendor/contractor to meet project objective. Efficiently guides vendors/contractors through the Contract Vendor Management (CVM) process. Provides direction and guidance to volunteer staff and external vendors. Also responsible for miscellaneous support tasks during projects/events. Budgeting & Purchasing Reviews and approves purchase orders and invoices within assigned signing powers/levels. Acts as a liaison with various departments to ensure financial, budgeting, and accounting procedures are being followed, and authorizations are obtained. Performs all other miscellaneous responsibilities and duties as assigned or directed.

Product Ownership & Agile Delivery: Develop, maintain and communicate product vision & roadmaps, ensuring alignment with organizational goals, technology trends, and customer needs. Represent the voice of the customer and business stakeholders within the Scrum team, ensuring user stories deliver measurable value. Own and evolve the product backlog, prioritizing based on performance analytics, stakeholder input, sprint outcomes, and shifting business priorities to maximize value delivery. Partner internal teams to ensure timely and high-quality deliverables. Facilitate cross-functional collaboration between developers, QA, UX, and architecture to align on technical feasibility, design standards, and user experience goals. Support release planning and deployment coordination across environments. Product Strategy & Requirements: Translate business needs and strategic goals into innovative, scalable solutions aligned with healthcare industry challenges and regulatory requirements. Apply business insight and analysis to develop strategies that reflect constraints, resources, and HMSA values. Define and document product features and user stories that reflect strategic objectives and adhere to architectural standards Continuously improve processes, templates, and methodologies to enhance customer experience, quality, and launch time. Stakeholder Management: Build strong relationships with stakeholders at all levels, ensuring alignment on needs and clear communication throughout the product development lifecycle. Level set stakeholders' expectations and facilitate collaboration to define and deliver feasible product visions. Act as primary liaison between business stakeholders and development teams, leading and mentoring stakeholders on product lifecycle, processes, and tools. Present and communicate with executive level leadership Collaboration: Partner with internal teams to develop standards, processes, and continuous improvement opportunities. Support product owners, program managers, and other teams with strategic alignment and prioritization. Mentor product team members and create product tools, templates, and processes. Performance Outcomes: Define and monitor key performance indicators (KPIs) for products and initiatives, using data to drive optimization. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

Join Our Growing Sales Team and Elevate Your Career! Our company has earned consecutive Top Company Culture awards from Entrepreneur Magazine and boasts excellent employee ratings on Glassdoor and Indeed. Recently highlighted in Forbes, we've also been named one of the Inc. 5000 fastest-growing companies for six consecutive years. We offer a proven system and a remarkable opportunity for individuals looking to advance their careers. Enjoy a streamlined 3-4 day work schedule. Access our comprehensive online training and support system, provided at no cost. Focus solely on warm leads; no cold calling required. Receive daily commission payouts for immediate compensation (commission-only role). Leverage cutting-edge technology tools for efficient sales processes. Benefit from ongoing mentorship by accomplished business partners. Earn multiple all-expense-paid incentive trips globally each year. No office commutes or mandatory meetings-work remotely, set your own schedule, and enjoy work-life balance! Responsibilities: Collaborate with mentors and team members to manage inbound requests nationwide for various insurance products. Engage prospects, assess their needs, schedule virtual meetings, present tailored solutions, and close deals within a typical 72-hour cycle. Key Qualities: Uphold strong ethical values. Demonstrate a strong work ethic and a commitment to continuous improvement. Embrace humility and a willingness to learn and grow. If you're a proactive professional seeking a rewarding opportunity, apply with your resume and explain why you're a perfect fit. We'll contact you to schedule an interview. DISCLAIMER: This position operates on a 1099 independent contractor commission-based sales model.

Responsible for operating and providing support to various applications within HMSA's infrastructure. Responsibilities include, but are not limited to the following: * Analyzes production storage usage and recommends modifications as appropriate (storage). * Assists with storage requirements definition and acquisition for projects (storage). * Coordinates and implements storage requests, backup schedules, and file restoration activities (storage). * Plans, schedules and coordinates implementation of storage and backup solutions (storage). * Loads, configures and maintains servers, including assistance with server requirements definition and implementation for projects (server). * Analyzes and troubleshoots server problems and issues (server). * Plans, schedules and coordinates implementation of server upgrades, patches, and tools (server). * Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices. Performs conversions from desktop to laptop. Coordinates port movement and network access issues. Documents procedures for performing configurations and conversions from desktop to laptop. * Provides input regarding port availability, equipment locations, device installations and service during project planning and requirements phase for office moves/adds/ changes. Reviews plans for accuracy. * Coordinates the deployment of new images, software/hardware upgrades and fixes. Makes suggestions for design of standard set of integrated products (standard image) by recommending hardware and software products to meet user requirements. * Sets up accounts under the local domain and assists with Internet access. Assists external users with dial-up access problems. * Coordinates and sets up access or service accounts such as Internet and Email. * Is aware of service level agreement targets. Explains service procedures to users. Monitors service level agreements regarding desktops to ensure that requirements are met or exceeded. Escalates problems as required based on SLAs. Informs management as appropriate. * Troubleshoots problems. Identifies severity of problem and escalates when necessary. Coordinates with users and other IT resources for problem resolution or works with vendor technical support to resolve client problems. Builds checklists and scripts. Determines if loaner PCs are needed. * Updates users on trouble ticket status. Ensures follow up on problems with users. * Plans, schedules and performs hardware and software repair and installations. Calls in and coordinates all repairs that deal with outside vendors. * Documents problem status and resolution in tracking log. Alerts team members about recurring problems. Provides on-the-spot training to users. * Evaluates events log and resolves problems as needed. * Administers security procedures. Unlocks or sets passwords as needed. Reports security issues when appropriate. * Assists users with desktop recovery issues. * Participates in integration testing. May design and lead integration testing. * Assists in video conferencing activities. * Works with vendors with initial setups and learns procedures. * Complies with fixed asset and disposal procedures. * Performs system administration functions required for daily operations (server). * May research and evaluate software/hardware products and industry trends to assist in project development. Participates in Technical Review Committee (TRC) to ensure enterprise-wide standardization. * May define staff schedules and prioritizes work. Provides after business hours support, as needed. * Mentors less experienced staff. * Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid * Associate's degree or technical institute degree/certificate in programming/systems, computer science, or management information systems, or equivalent information technology work experience. * Three years of relevant information technology work experience. May substitute a higher-level degree, specialized training or certification and less work experience. * Requires working knowledge of the basic * Requires knowledge of general business practices.

Company:Marsh McLennan AgencyDescription: National Events Coordinator Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a National Events Coordinator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our National Events Coordinator, you will provide essential support to the National Events Manager in the planning and execution of large-scale in-person events across the country. This role focuses on assisting with event logistics, coordination, and communication to help ensure smooth and successful event delivery. The ideal candidate will have some experience in event coordination and a strong desire to grow their skills in a collaborative, fast-paced environment. You will assist with event logistics, coordination, and communication to help ensure smooth and successful event delivery. There will also be strong collaboration with external organizations and vendors to negotiate favorable rates and terms on behalf of the Company, ensuring all aspects of the event are aligned with the Company's goals and objectives. The ideal candidate needs experience in event coordination and must be customer-service focused with a desire to grow their skills in a collaborative, fast-paced environment. Key Responsibilities: Event Support & Coordination: Assist with the day-to-day coordination of national events, including helping manage timelines, deadlines, and deliverables. Support vendor communications, attendee logistics, and on-site event needs under the guidance of the National Events Manager. Logistics & Operations: Help coordinate event details such as venue arrangements, travel and hotel bookings, registration processes, and event materials. Support the management of event calendars and schedules to ensure all stakeholders are informed and aligned. Vendor & Partner Assistance: Support the maintenance of relationships with vendors, sponsors, and partners by assisting with communications, contract tracking, and coordination of sponsorship activations. Budget & Expense Tracking: Assist with tracking event budgets and expenses, working closely with finance and the National Events Manager to ensure accurate reconciliation and reporting. Cross-Functional Collaboration: Work collaboratively with regional event coordinators, department teams, and external partners to support event planning efforts and share updates. Compliance & Documentation: Help maintain event documentation, including policies, best practices, and post-event reports, ensuring adherence to company standards and procedures. Additional Support: Provide general administrative support related to event planning tools, resource management, and coordination between internal teams and external stakeholders. Our future colleague. 5 years of experience in event coordination, project support, or related roles preferred. Strong organizational skills with attention to detail. Professional demeanor and strong communication and interpersonal skills. Ability to work under pressure and manage multiple tasks and deadlines in a dynamic environment. Ability to work and communicate effectively with all levels of the organization and senior leadership. Proficiency in Cvent, Microsoft Office Suite including Excel, Outlook, Word, and PowerPoint. Ability to travel 25% for on-site event execution, site inspections, trainings, or to attend industry conferences. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering days Tuition reimbursement and professional development opportunities Remote work with 25% travel Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: marshmma.com/careers or flip through our recruiting brochure: ********************** Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with integrity, talent, and ambition who are interested in joining our client-focused teams. #LI-Remote The applicable base salary range for this role is $46,500 to $81,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until:January 22, 2026

Corporate Compliance Training Administration Manage the training database for employees and temporary workers/contractors with the assignment of administering onboarding and annual continuing education training; follow-up on overdue assignments; ensure accuracy of demographic information into the database; prepare regular status reports. Troubleshoot and propose solutions/recommendations. Resolve problem reports and issues. Recommends improvements for efficiency in procedures. Administrative Support Perform administrative functions for management teams including scheduling and arranging internal and external meetings; preparing travel arrangements for conferences, meetings, seminars; assisting with expense reports, invoice processing, and check requests; routing mail; processing print requests, and access requests. Compliance Office Support Support routine operational functions and projects including but not limited to: Initial review, analysis of required action (and triaging when appropriate), compose responses that address all concerns raised, and timely closure of routine cases in compliance tracking system Collection, review, tracking, and follow up procedures to ensure all necessary compliance documents are obtained for temporary workers. Organize and implement Compliance & Ethics Week activities. Enterprise policy management, including tracking and follow up with external stakeholders to support regular and timely review and approval. Committee Support * Manage the administrative duties for the planning and execution of compliance committees, including the Audit & Compliance Committee of the Board of Directors, C&E Advisory Committee, Compliance Operations Committee and other subcommittees. Manage sensitive corporate files (by-laws and corporate documents). Coordinate meetings, including notification of meetings to members, coordinating site arrangements, assembling meeting materials, managing pending agenda items and conducting meeting reminder notices (phone or mail). Assisting with preparing and drafting presentation materials, uploading to the appropriate sites and applications, and preparing accurate and complete minutes. Manage administrative duties for external audits including preparing and coordinating for onsite examinations. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

Directs the legal affairs and risk management areas of the organization. Provides legal counsel and support to all departments of the company to resolve various issues of a legal and compliance nature including, but not limited to regulatory and statutory compliance matters, insurance regulations, other corporate governance, privacy, and related health care laws or government programs - Medicare and Medicaid. Ensures maximum protection of the organization's legal rights, utilizing broad familiarity with most major legal disciplines including: business transactions, corporate governance, employment and labor, health care and insurance, licensing and regulatory compliance, intellectual property and technology, risk management, and litigation management. Directs the defense of the organization against suits or claims and prepares the prosecution of the organization's claims against others. Oversees the legal aspects of organization transactions and the preparation of reports and statements of a legal nature. As a member of the management team, this position is actively involved in company operations, and supports the strategic objectives of HDS. Also functions in similar capacity for Hawaii Client Services (HCS). ESSENTIAL DUTIES AND RESPONSIBILITIES Effectiveness/Efficiencies- Develops, implements, evaluates, and recommends best practices to ensure effective work processes and systems, maximize operating efficiencies and increase the value of services provided in alignment with department and company goals and objectives. Directs and manages outside counsel/litigation resources as necessary. Assists with resolving legal-related disputes. Researches, reviews, analyzes, interprets, drafts, negotiates, approves, and/or directs the processing of various complex legal and compliance documents, including but not limited to legal opinions and associated analyses; existing and proposed legislation; contracts and other agreements; regulatory filings and other regulatory documents; company licensing and registration; certain department or company policies and procedures; materials relating to employer groups, subscribers, providers, and other third parties; court or agency orders; communications; or other documents. Researches and performs detailed analysis of legal and compliance matters, including interpreting and advising regarding current and proposed laws and regulations to determine impacts to organization. Reviews, interprets, drafts, and negotiates contracts, including but not limited to business associate agreements, administrative service agreements, service agreements with vendors, software licensing agreements, and other general commercial business transactions. Researches, provides legal opinions, and drafts documents relative to regulatory filings with respect to policy forms, rates, agent and entity licensing and maintenance, consumer inquiries, and advertising materials and assists with and/or monitors the development and compliance of insurance forms, including but not limited to policies, contracts, summary plan descriptions, certificates of benefits and other product related documents and ensures governmental and regulatory approval in the appropriate jurisdiction. Prepares corporate documents as necessary. Internal Controls/Compliance- Develops, implements, evaluates, and recommends controls to satisfy operational/compliance risk requirements, ensure data integrity, and best practices. Keeps abreast of current regulations and compliance issues that may impact the department and company. Directs the Legislative Agenda and serves as the primary liaison. Monitors legislation; tracks government issues that could affect the company. Proactively researches policies and trends that might impact the company in the future. Maintains a working knowledge of relevant issues, laws, regulations, and requirements related to the compliance program, including but not limited to regulations and guidance under HIPAA, Medicare and Medicaid programs, and other insurance programs. Participates in establishing and providing compliance education, training, and awareness programs for employees, providers, and contractors. Facilitates, coordinates, and cooperates with auditing activities by outside agencies and internal departments that affect the corporate compliance program. Investigates, tracks, and makes recommendations regarding inquiries or complaints received from external regulatory agencies. Prepares responses to subscriber and provider complaints filed with the state insurance departments and other regulatory and administrative agencies, as well as responds to subpoenas and other document requests. Assists with implementing regulatory, legislative, and contractual requirements. This specifically includes developing, initiating, maintaining, and revising policies, procedures, and reporting for the general operation of the legal department and its related activities. Develops, maintains, and updates legal systems and records. Responsible for assisting with HDS Board-related activities, including but not limited to corporate governance, maintaining corporate records, and preparing for, attending, and taking board minutes at meetings as needed. Completes the corporate and regulatory filings, renewals, and reports. Manages and oversees the various programs that fall under the legal affairs and enterprise risk management areas, including but not limited to Audits (SOC 1 and 2, DDPA, Groups, EUTF, etc.), Insurance Renewals, Contract/Vendor Management, and Policies & Procedures Management. Management and Supervision Supervisory Supervises/Manages the following staff: Direct Reports: 1 Paralegal/Risk Management Analyst. Manages, plans, organizes, supervises, trains, motivates, and evaluates staff; including making final hiring & termination decisions, assigning work, developing growth opportunities, conducting performance evaluations, and taking corrective action. Communicates and assures that employees have a clear understanding of performance expectations and responsibilities. Plans, directs, and manages toward effective and appropriate activities and ensures satisfactory performance of those employees. Budget Develops and manages annual budget in alignment with company goals and objectives. Business Plan/Establish Departmental Goals Develops long and short-term strategic plans concerning the successful operation of the Legal department. Develops, implements, evaluates, and effectively communicates goals and responsibilities in alignment with company-wide objectives and goals. Contributes to the Executive's development of company goals and standards, and monitors and reports selected company goals and standards. Policies/Procedures Develops, implements, and enforces departmental policies and procedures. Ensures initial and recurrent training occurs. Manages, implements, and enforces the HDS Records Retention Program. Other Duties and Responsibilities Customer Service (Internal/External) Plans, directs, and manages the activities related to the department. Monitors productivity and performance while ensuring professionalism, quality, timeliness, and accuracy in accordance with overall company-wide objectives to ensure positive working relationships with internal and external customers. Functions as a legal liaison for outside counsel, DDPA, and federal and state law enforcement. Functions as a compliance and internal audit liaison for outside counsel, DDPA, federal and state law enforcement, and external auditors. Performs other related duties as required or assigned by the President & CEO. MINIMUM QUALIFICATIONS AND EXPERIENCE Education Juris Doctorate from an accredited law school. Hawaii State Bar admission required. If relocating, Hawaii State Bar admission is required within two years of employment date. Experience Minimum of ten (10) years of legal experience, including five (5) years of experience as in-house counsel. Minimum of two (2) years of experience managing staff. Experience with Healthcare laws and regulations including, Medicaid, Medicare, and HIPAA, and Hawaii laws and regulations, is preferred. Skills and Knowledge Ability to handle confidential and sensitive issues and materials. Ability to assess, develop, and implement programs, policies, and procedures. Detail-oriented with strong analytical, research, problem-solving and reasoning skills. Excellent organizational skills and ability to handle multiple tasks. Note : The above information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Hawaii Dental Service has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

128458 Zurich RCIS provides insurance and superior services through leading agents to protect America's farmers and ranchers. It's been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it's one of the nation's largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents. The **Business Change Lead** will play a key leadership role in designing and delivering strategic initiatives that enhance operational performance, enable growth, and drive innovation across the business. This role requires a strong background in Information Technology (IT) and in Crop insurance, Mobile apps, GIS mapping development, and systems integration You will lead cross-functional transformation initiatives, support operational planning and performance reviews, and help build the platforms, processes, and capabilities required to achieve the company's strategic goals. **Key Responsibilities ** + Lead and execute initiatives aligned with enterprise priorities and long-term goals. + Jointly with the head of market execution drive the implementation of ease of doing business for our agents supported by technology + Identify opportunities to optimize our business model, systems, tools, and service delivery. + Partner with Product, Technology, and Operations teams to align platform capabilities with business strategy. + Influence and collaborate with cross-functional leaders to drive execution of strategic initiatives. + Promote a culture of change leadership, accountability, and continuous improvement. **What Success Looks Like** + High-impact transformation initiatives delivered on time, within scope, and aligned to strategic objectives. + Measurable improvements in operational efficiency and client satisfaction. + Seamless integration of systems and tools that support scalable growth. + Strong cross-functional alignment and a culture of innovation and continuous improvement. **Basic Qualifications** - Bachelors Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area OR - High School Diploma or Equivalent and 9 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area OR - Zurich Certified Insurance Apprentice, including an Associate Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area AND - Experience in Organizational Effectiveness or Change Management - Experience in the application of existing and/or change management methodologies and tools - Project management experience **Preferred Qualifications:** + 8+ years of experience of system design, strategic operations, or enablement roles. + Demonstrated expertise in Information Technology (IT) and Crop insurance is essential. + Deep experience to improve ease of doing business for Agents + Strong analytical, problem-solving, and program management skills. + Proven ability to drive results across complex, cross-functional environments. + Excellent communication, leadership, and stakeholder engagement abilities. ** ** At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (****************************************** . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $113,100 to $175,100, with short-term incentive bonus eligibility set at 20%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 . Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (********************************* to learn more. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): AM - Anoka, AM - Remote Work (US) Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-LB1 #LI-HYBRID #LI-DIRECTOR EOE Disability / Veterans

Objective: We are seeking a motivated, self-driven Entry-Level Marine Insurance Broker to join our team. This role is ideal for a recent college graduate eager to start a career in marine insurance and sales. As an Insurance Producer, you will focus on building relationships and selling insurance products tailored specifically to marine companies. You will develop a deep understanding of our clients' needs, propose solutions, negotiate with underwriters, and grow a book of business. Responsibilities Include: Engage with and generate a steady flow of qualified prospects from own leads and company supplied referrals Support clients and partner with them when selecting and designing their insurance product needs Call on to educate and suggest additions or enhancements to existing insurance programs Meet with existing clients to perform annual reviews of current insurance offering Answers inquiries and questions from customers related to ongoing use of products, maintenance requirements, operations, and other related information Work closely with Account Management team to offer quality day to day service to client Attend industry networking events, trade shows and conventions Track all sales activity Attend sales meetings, both locally and nationally as necessary Attend ongoing industry continuing education courses to improve technical knowledge Develop long-term relationships with clients, carriers, and HIB Producers Special projects and other duties as assigned. Requirements: Recent college graduate with a strong interest in insurance, sales, or marine industries. High School graduate required. Excellent verbal and written communication skills Excellent interpersonal and customer service skills Strong analytical and problem-solving skills Excellent communication skills, both verbal and written Must be highly organized. Must be a team player and enjoy a team-based work environment. Must be proficient in MS Office, notably Outlook, PowerPoint, Excel Willingness to travel and engage in outdoor sales activities. Must embody the Heffernan Habits as illustrated herein. Compensation: The salary range for this position is $60,000 to $70,000. The offer will depend on the geographic region, job-related knowledge, skills, and experience, among other factors. This role may also be eligible to participate in a discretionary annual incentive program. Heffernan offers a comprehensive benefits package; more details on which can be found at ***************************************** Heffernan Habits (Expectations): These are practices that represent our unique culture. Answer The Phone (And Email): Communication is the foundation of success in life, work, and relationships. It begins with being present and responsive to both clients and colleagues. Listen to what is said and notice what goes unsaid. Have Fun: Fun is something we don't shy away from, and participation brings us together on many different levels. Take the time to know your colleagues and let barriers fall away. If we are happy and enjoy time together, we will do a better job for our clients and for one another! Be Respectful : Lend a hand, be kind, and smooth the path. Respect is the cornerstone of developing and maintaining strong relationships. Lead with humility, take ownership of your actions, and ease the way for others. We are in this together as a team, as a family, and as trusted advisors to many. Do Good : This is our core. We strive to do good for our clients, our community, and our planet. Celebrate & Value Our Differences : “Because You're Different”. It is our differences, when valued and amplified, that allow us to innovate, to learn, to connect, and to stand apart from the rest. Working Conditions: Work environment is indoors, sitting at a desk or standing for extended periods of time. Daily use of computers, keyboard, mouse, headset, printers, and other commonly used office equipment. This position may require flexibility to work hours outside of a regular schedule. Ability to travel as necessary

Responsible for leading the support of HMSA's unified communications infrastructure. Responsibilities include, but are not limited to the following: Ensures the reliability of HMSA's unified communications infrastructure, to include the planning and implementation of enhancements. Implements, maintains and upgrades HMSA's unified communications infrastructure. Updates configuration management tools. Documents procedures and configurations. Administers the unified communications environment, to include the setup, deployment, and maintenance of component systems. Liaises with business units to develop and maintain an understanding of call center operations and requirements. Coordinates with business units to test and implement enhancements to unified communications components such as call center infrastructure. Provides technical expertise across business functions, and understands the relationship between the business and the Information Systems Department. Explains infrastructure capabilities. Consults with other Information Systems Department teams regarding infrastructure requirements and provides recommendations for both the design and implementation of systems integration activities. Reviews and makes recommendations with respect to IT infrastructure that deviates from established architecture standards. Leads project planning and requirements gathering efforts. Recommends and creates action plans for systems development and / or integration. Identifies the need for major support contracts. Reviews vendor proposals. Prioritizes, plans and implements upgrades and ensure that change management procedures are implemented and followed. Prioritizes, plans and implements infrastructure repairs and installations. Coordinates and plans activities with vendors. Ensures that asset and Oversees the conduct of disposal procedures are adhered to. Designs and implements infrastructure replacement plans. Maintains inventories as appropriate. Monitors Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded. Escalates problems as required. Informs management as appropriate. Troubleshoots and diagnoses complex and escalated problems. Works with multiple vendors to coordinate the resolution of issues. Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems. Identifies the training needs of users. Shares knowledge with users and other Information Systems Department staff. Updates users on the status of incidents and problems. Ensures that follow-up procedures are adhered to. Tracks customer satisfaction. Participates in long-term infrastructure strategy and planning. Participates in rotating on-call support schedules. Provides after-hours support to business operations, as needed. Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed. Mentors and assists in the professional development of less experienced staff. Required to be on-call for critical incidents as they arise. Employee must participate in continuing education and training as needed or assigned. This is to ensure an accurate and updated knowledge base. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

129891 Zurich North America is currently looking for a Product Specialists to join our Product Development Team. This role will report to the Product Development and Regulatory Certification Leader. Location is virtual with some office presence depending on your location. In this role you will have occasional travel opportunities but will not require travel on a regular basis. In this role you will use your expertise within Specialty Lines insurance as well as Commercial Property and Casualty lines of business to help construct policies, create coverage enhancements, write manuscript endorsements and provide product guidance to underwriters. You will also assist with competitive analyses, product updates for new regulations, and will work with and update our internal tools. Responsibilities for this role include: + Lead the development and implementation of underwriting solutions (e.g. product development) for Specialty, Commercial Property and Casualty Lines of Business + Identify market standard product opportunities based upon the latest product line, industry trends, and emerging risks + Maintain and promote existing strategic partnerships both internally and externally + Advise the Business Unit and Underwriters in responding to coverage requests and drafts language for specific transactions and portfolio coverage enhancements + Promote a consistent approach to coverage through adherence to an established coverage philosophy + Structure new endorsements consistently and maintain the endorsement library with relevant updates and modifications + Support underwriting strategy and product development by incorporating lessons learned from competitor forms and approaches to coverage in new products + Participate in compliance-related queries, including state regulatory exams and insurance department inquiries + Lead product refreshes (e.g. updating pre-existing coverages and endorsements) by managing form and endorsement drafting, leading reviews with Corporate Law and Claims Legal, and managing the filing process and Departments of Insurance review and approval process + Analyzes and develops solutions pertaining to Insurance Regulatory requirements with respect to product filings within scope of underwriting Basic Qualifications: + JD and 6 or more years of experience of law practice specializing in the insurance area Preferred Qualifications: + Specialty, Commercial Property and Casualty lines product experience, including product creation, drafting coverage enhancements and manuscript endorsements + Coverage experience + Experience working with state regulators + Strong organizational and analytical skills + Strong verbal and written communication skills Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $96,000.00 - $157,000.00, with short-term incentive bonus eligibility set at 15%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .] **Why Zurich?** At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500 . Join us for a brighter future-for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. **Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - Remote Work (US), AM - Schaumburg Remote Working: Yes Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AW1 #LI-ASSOCIATE #LI-HYBRID EOE Disability / Veterans

Would you like to own a meaningful financial services practice under the Allstate brand? Scale your existing practice with proven support, flexibility and access to new customers. We're looking for professionals with a growing practice who would like to use the Allstate brand and resources to expand, in your community. Your Practice. As an Allstate Financial Specialist, you'll build your own financial services practice with support from Allstate. Your partnership with Allstate Agency owners will drive new business in your community and support your access to new revenue streams Your Support Team. We support our Financial Specialists across the nation with a variety of product offerings and continued education that helps them succeed. Financial specialists can share space with an Allstate agency owner and obtain leads from them. Your Rewards. We believe hard work should be rewarded. At Allstate, we offer unlimited earning potential that's always connected to the growth of your business. Your Work. A typical agency office has one financial specialist who meets with customers face-to-face and a team of licensed professionals who enhances the team's ability to build deep relationships with customers and provide leads. Allstate provides support and expertise to help you build your business. Are You a Fit? We are looking for someone who possesses an unquenched entrepreneurial spirit and a strong track record of success. You'll also need to have: • At least 2 years of life insurance or financial services customer facing sales experience • State Life/Health Insurance Licenses • FINRA Series 6 or 7 and 63 (if applicable) licenses • Blended mix of protection and asset accumulation sales • Prior Experience as a Financial Advisor, Financial Planner, Registered Representative or Investment Representative preferred • Professional designations such as RICP, FSCP, CLU, ChFC, CFP and LUTCF preferred • Bachelor's degree (or higher) with emphasis on business preferred Subject to all terms and conditions outlined in the Allstate Personal Financial Representative (PFR) agreements. If selected to be an Allstate PFR, bring your financial experience and proven track record to Allstate. Allstate PFRs are not franchisees. Except in NY, they are independent contractors and are not employed by Allstate Insurance Company (“Allstate”) or its affiliates. In NY, they are Allstate employees. Securities offered through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. **************. Allstate is an Equal Opportunity Company. Note: Life and Health, and FINRA Series 6 & 63 (if applicable) licenses are required. To sell investment advisory services, Series 65 or 7 & 66 licenses would also be required. ©2018 Allstate Insurance Company, Northbrook, IL. Skills At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you'll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It's easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. Allstate Careers Learn more about Allstate United States. Learn more about Allstate Northern Ireland. Learn more about Allstate India Private Limited. For more information about Allstate's Website Accessibility Statement, please click here: Allstate Website Accessibility Statement Allstate Personal Financial Representatives are independent contractors and are not employed by Allstate Insurance Company (“Allstate”) or its affiliates. In NY, they are Allstate employees. Allstate is an Equal Opportunity Company. © 2019 Allstate Insurance Co.

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES Creates marketing submissions and works with various carriers to obtain quotes as required; May negotiate prices, commissions, and/or coverages with carriers; Reviews policies for accuracy, identifies deficiencies and may make recommendations for broader coverage(s)/limit(s); Manages renewal process for expiring policies; Prepares presentations and/or proposals for clients; May participate in client meetings to review coverage; Researches requests for information from Underwriters; Composes correspondence to insureds and/or Underwriters; Discusses and assists in setting renewal and/or new business marketing strategy with Producer or Supervisor; Binds insurance coverage and prepares binders; Prepares certificate templates; Analyzes certificate requests, including review of contracts for insurance compliance when required, to ensure certificates are issued correctly and coverage gaps are addressed; Receives and develops new business leads from Producers or identifies and develops cross-sell opportunities; Fosters and manages overall relationship with clients ensuring retention of large market book of business and high satisfaction in coordination with Producer; Participates in the claims process as necessary; Notifies Brokers and Producers of pertinent information related to client retention; Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date; Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's degree or equivalent combination of education and experience Four (4) or more years related work experience Valid insurance license Must continue to meet Continuing Education requirements for license renewal Encouraged to complete Career Path requirements as communicated by Supervisor SKILLS Excellent verbal and written communication skills Excellent customer service skills, including telephone and listening skills Excellent organization skills with effective time management skills Strong analytical skills Advanced planning and prioritization skills Strong attention to detail Good problem solving skills Ability to work within a team and to foster teamwork Ability to maintain a cordial and effective relationship with clients, colleagues, carriers and other business contacts Thorough knowledge of all lines of insurance which are serviced by this role, especially those products represented through agency Proficient in Microsoft Office Suite#LI-RF1

Under the supervision of Claims Supervisor, performs accurately all functions related to dental claims processing. Follows processing rules, guidelines, and policies. Meets department productivity, quality, and accountability standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Key Responsibilities Electronically images hardcopy claims batch as OCR, Non-OCR, and x-ray attachments. Batch image paper attachments, POAs and adjustments, and back-end imaging of claims documentation. Inputs rejected and RFI claims notices. Performs all aspects of claims data entry, including verification of required documentations. Processes Levels 1, 2 and 3 claims consisting of single, COB-S, Dual, Pre-authorizations and out of state type claims. Reviews all levels of suspended electronic claims including opening and sorting of ECS mails. Processes requests to pay pre-authorizations. Other Duties and Responsibilities Assists the Claims department in adhering to established document policies and procedures. Provides back-up support and assistance in Customer Service and other departments as necessary. Accomplishes special projects as assigned. Determines and follows through with a plan to meet annual goals set up with the supervisor. Takes responsibility for relationships with others in the department and company. Works as a team player and assists wherever there is a need. Maintains a customer advocate attitude, understanding the importance that timely and accurate claims processing has on customer satisfaction. Other miscellaneous duties and responsibilities as assigned. MINIMUM QUALIFICATIONS AND EXPERIENCE Education High School Diploma or its equivalent required. Experience Minimum two years of clerical experience, customer service, sales, or any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. Skills and Knowledge Working knowledge of PC applications (i.e., word processing and spreadsheets) highly desirable. Requires demonstrated customer service skills and sales ability. Ability to maintain focus and attention to detail. Ability to handle multiple tasks with some distractions. Ability to communicate orally and in writing with all levels of staff, customers and vendors. Ability to handle all information in a confidential manner and in compliance with federal and state laws/regulations (i.e., HIPAA, PHI). Note : The above information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Hawaii Dental Service has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

* Monitor the performance and address issues with any business partners or vendors that supports the Members Servicing Department. * Build relationships with both internal and external customers to include members and employer groups to address issues and concerns and improve the customer experience. * Recruit and retain effective teams through selection, development, compensation and motivation of personnel; develop talents necessary to achieve short- and long-term objectives through effective training, mentoring and coaching. Provides feedback and guidance, including timely completion of interim and annual performance reviews. Monitors overall workflow and prioritizes staff's work. * Review financial information and adjust operational budgets to promote and demonstrate desired corporate financial stewardship and outcomes. * Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid * Bachelor's degree and three years related work experience; or an equivalent combination of education and related experience. * One year of leadership, supervisory, or management experience. * Excellent verbal and written communication skills. * Intermediate working knowledge of Microsoft Work and Outlook. * Basic working knowledge of Microsoft Excel and PowerPoint.

Design Solutions: Serve as a technical leader on our most demanding, cross-functional projects. Balance technical leadership with strong business judgment to make the right decisions about technology choices. Decompose complex problems into simple, straight-forward solutions, while fully understanding system inter-dependencies and limitations. Evaluate system options, risk, cost versus benefits, and impacts on business processes and goals. Make buy vs. build recommendations within enterprise architecture standards and guidance. Identify best sources of data and data integration solutions, working with data architects to ensure optimal software design and architecture. Lead or participate in the technical evaluation of vendor services and platforms, and ongoing management of implemented vendor solutions. Deliver Solutions: Lead application technical component design and development. Develop technical specifications, reusable components and/or frameworks for application teams utilizing common and domain specific design patterns where appropriate. Serve as technical subject matter expert for development of new code or education on reusable components and services. Participate in hands-on development and help resolve complex issues and incidents. Drive Solution Quality: Define solution quality standards and procedures. Lead software inspections and quality reviews. Define development guidelines and standards to be utilized in software development and integration. Contribute to enterprise application architecture processes, principles, policies, and standards definition. Team Development: Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. Provides technical team leadership, coaching, and mentoring to senior and junior team members to increase core systems knowledge, coding standards and development best practices. Requirements and Planning. Reviews and provides input to the requirements for the implementation of business solutions. Participates in the planning process for near-term project/agile delivery and the future roadmap/direction of business and technology product domains. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

Manage community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Advocate and support members and their families by prioritizing their needs and preferences, making sure they receive appropriate care and services promptly. Coordinate and collaborate with licensed clinicians and/or Health Management programs, as needed. Adjust workflows when necessary to provide optimal care for each situation or individual. Uses effective communication techniques, including motivational interviewing, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support their health. Engage with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery, member satisfaction, cost, and community health. These efforts contribute to better care coordination for members overall. Delivers comprehensive education, resources, referrals, and connections to health-related services within the community. Facilitates the introduction of new or underutilized programs and services to community members. Provides guidance to community members facing complex health cases in navigating healthcare systems. Responsibilities may include, but are not limited to, conducting home visits, accompanying individuals to appointments, and supporting community events as needed. Exercises sound professional judgment and adhere strictly to scope and licensure boundaries to ensure actions are taken in the best interest of the community member(s). Provides culturally appropriate health education and instructions on using existing health and social services, presenting information clearly and effectively. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid